Attitude is everything. Attitude determines the success or failure of the thing we set out to do. We need to be adaptable and open to change, willing to listen to and take on new ideas. A good attitude enables and encourages cohesion and collaborative problem solving.

Delivery of value is a key component in the success of your career. Being commercially aware, understanding costs around work and the impact of those costs on the business are all important.

Delivering good service to clients (members, partners and internal customers) is a baseline we should all be adhering to. These activities include understanding client requirements, remaining client focused and being a visible point of contact for a client. As you develop skills, you're expected to be more consultative, spending more time with clients, gathering requirements and proactively seeking feedback. The final level of mastery sees you proactively providing updates to clients, asking probing questions to really get to the root of the problem the client is looking to solve.

A baseline organiser is self organised, consistently communicating and consulting with stakeholders when required. As this skill develops, the expectation is that you'll begin to create action plans, set expectation with stakeholders and meet those expectations. Once you've levelled up this skill, you'll be conducting analysis of markets, setting SMART objectives and creating KPIs/performance metrics to track implementation. You'll be making decisions based on evidence and scientific methods. It's key that as a master of this skill you set expectation for both stakeholders and the delivery teams around you.

A solution focused approach is a good foundation to build this skill on. You should be presenting solutions to decision makers, as opposed to presenting the problem. Impediments or blockers don't exist- everybody should refuse to become blocked. You should always see that there is always a way to move things forwards, and you do. Further understanding of this skill involves you developing and actually resolving the problems, making recommendations where necessary, based on evidence and analysis. You'll be using your judgement to quickly make good decisions based on limited evidence.

All n00bs should be able to listen, communicate and set the expectation for communication to their clients. Advancement comes in the form of the creation of consumable technical specifications. Translation of technical jargon into understandable language for others is a critical skill as a communicator. When you've made 1337 communicator, you'll be consistently communicating. You'll build trust by autonomously communicating effectively. You'll produce business plans and use communication to gather buy-in for your solutions from teams.

This skill is all about attitude and reflection. As a n00b you should be generally enthusiastic and have a can do attitude when faced with problems. You should be receptive to feedback and new ideas, reflecting on your own skills and areas you may need to improve. As you develop this skill, you should be seeking continuous improvement and looking to constantly exceed expectation. You should be monitoring key business metrics and be seeking ways to help improve those. You're emotionally intelligent. You should be able to provide constructive feedback and potential improvements to solutions/business processes.

We're looking for people who are team players, who seek to foster positive relationships with the people they work with around a shared goal. Show trust by delegating tasks and defending colleagues if required. Once you've mastered this skill, you'll be a shining beacon, focused on delivery by creating a cohesive environment, where everybody shares the same values and goals. You will be a cheerleader for your team, celebrating success and instilling positivity within the team. You're a teacher, and share you experience with the team. You lead by example and identify areas the team needs to improve.

Demonstrating this value means treating everybody fairly and equally. We promote a high challenge and high support environment, where we hold each other accountable but don't blame others. We're fair, everybody gets the same opportunities and we don't accept favouritism of any type.

It should be a given that everybody at UNiDAYS is treated with decency and respect. We have honest and well-mannered conversations, we listen, providing constructive and useful feedback.

We all agree to fully understand the goals we're setting out to achieve before we start them. We are responsible for unnderstanding what we're doing and why we're doing it. We understand our skills and the contribution that we make to the shared goals of the business.

We are always looking for areas to improve in. We seek to find, understand and understand our gaps, for the betterment of the business. We take responsibility for our personal development and our ambition matches that of the business.

We understand that we must take risks at times to progress. We encourage this. The decisions that we make are based on our expertise and experience. If it doesn't work? Fine. We fail fast, learn from our mistakes and march onwards.

An IT team member must have technical understanding and great problem solving skills. These skills should be complimented by a customer centric attitude, with an ability to communicate the status of work effectively. With seniority, comes further technical responsibility. An expectation to understand complex network design and configuration. Security should be built into everything the IT team implements. A senior IT team member will set the standard, be proactive and coach others.

Test Engineers are people with an analytical and logical mindset, who have an eye for detail and care about waste. The first step in a Test Engineers career is performing manual testing. They will build test plans, test scripts and discover bugs. Advancement is found through automation and continuous improvement. A Test Engineer will coach quality to those around them, calling out when standards are not met.

Front End Engineers start their career with a knowledge of how to build basic web pages. As they advance, so will their knowledge of HTML, CSS and JavaScript. As technical skill develops, understanding of quality and delivery of value will also improve. A senior Front End Engineer will take responsibility for the web estate, seeking continuous improvement and setting out best practices for the rest of the Engineering team.

A Software Engineer starts their career with a base level of understanding of software programming. A newbie should be able to build something from scratch and know how to integrate changes into existing software. As a Software Engineer’s career progresses skills such as database knowledge, architecture and scalability will begin to be considerations, as will UX and customer experience (where appropriate). A Software Engineer should work hard to stay up to date with industry standards and emerging technologies. When a Software Engineer becomes senior, behaviours like coaching others, mentoring and architectural design will be expected.

A Verification Engineer, is an all round mid or senior level Engineer, who has specific expertise in identity and identity managment. The Verification Engineer takes responsibility for UNiDAYS ability to verify members. This means maintaining relationships with third parties, keeping abreast of changes to identity management systems. A Verification Engineer will also monitor verification rates, identifying issues and ensuring they are resolved promptly.

A good Product team member should be able to analyse products on offer in the current market. In turn, identifying areas for product growth. With seniority, this analysis will be turned into a Product vision and strategy. This vision and strategy will create cohesion, and shared goal, agreed upon by both the Product and Engineering teams.

Data lies at the very centre of everything the Product team does. If data doesn't exist, the Product team are responsible for ensuring the correct data is collated. The product team will create metrics, using data, driving business decisions and experimentation. The most senior of members of the Product team will use data to make complex business decisions, whilst taking into account a multitude of external factors.

Domain knowledge is so important to the Product Team, to help teams plan, set expectation and generally understand delivery. A PM/PO will also need to understand the SDLC, which means, understanding how code is tested and deployed. A senior person in this position will have a deep market knowledge in the relevant Product area, able to challenge experts and identify market opportunities.

A good Product Manager understands that execution is about getting the most value out of an idea. A mediocre idea with great execution has the potential to be valuable. A great idea with poor execution, is next to worthless. Being good at execution means understanding the concept of an MvP and getting something in front of users quickly. Understanding the priority of tasks and deliverables.

A user centric focus is a key skill in the Product team. This starts by understanding the users of the product being built, and presenting the needs of the users to the Engineering team. The Product team will track work, ensuring that it meets the requirements of users. As this skill develops, user requirements are mapped to metrics. Quality of the solution, via close Product management, will not only meet user requirements, but exceed and delight them.

Working through others equates to influencing people, gathering buy-in, with the goal of delivering value to users. Collaboration and win/win scenarios are key tools a successful Product team member utilises. As this skill develops, the Product team will help squads understand the importance of their work to the 'bigger picture'. A senior Product Manager will plan work, considering dependencies, removing impediments and generally maintaining smooth delivery.