UNiDAYS Competency and Progression Framework

๐Ÿ”ฎ Usage

This framework outlines examples of desirable behaviours and skills, arranged into different high level competencies, finer grained topics and individual levels. It is a tool that helps employees and managers:

  • make development and career plans
  • talk about what we're looking for from each role in a consistent way
  • set a fair level of compensation.

The framework is a compass, not a GPS.

It's meant to be helpful. It's not meant to be a rating system for humans, free from edge cases.

๐Ÿ™‹ How does it work?

The framework covers all the things we're looking for from each role at UNiDAYS. We have a suite of core-competencies and then more specific ones for each role.

Each competency topic is sorted into levels and we try to give specific examples of behaviours we expect for each.

Your manager will work with you on this. None of it will happen mysteriously behind closed doors. You'll agree what level of progression you're going for and what you need to improve on with your manager. It should be clear how you're doing relative to that at all times.

๐Ÿง  Things to keep in mind

  • There are many different ways to progress and be valuable to UNiDAYS as you grow, including deep technical knowledge and ability, leadership and people management. All are equally valuable paths.
  • The framework represents a career's worth of progression, people shouldn't expect to fly up it in 18 months!
  • Progression isn't an exact science and there will always be some ambiguity.
  • This isn't a checklist โ€“ it's possible to progress up a level without showing all the behaviours in that level.
  • You can find some more information in these links. If that doesn't answer most of your questions, please ask your manager.
  • The skills/behaviours listed are a guide. The list is not exhaustive. Use it to have a understanding of whatโ€™s expected of you currently and what you can do to advance yourself.

  • In reviews with your line manager, both of you should review the skills/behaviours expected of you and identify missing/weaker areas to work on

  • The expected skills/behaviours form part of your performance reviews. It is expected within reviews that you can provide evidence/commentary (where not already implicit) for each skill/behaviour. You should certainly do this for the skills/behaviours youโ€™ve been working on

  • You should reflect on this framework regularly and track your skills/ behaviours

๐Ÿ’ฌ Give us your feedback!

This is only the first version of our framework and we really want your feedback.

We're particularly keen to add as many examples to the behaviours as possible, to further clarify them.

๐Ÿ Core - ๐Ÿ˜€ Attitude

Attitude is everything. Attitude determines the success or failure of the thing we set out to do. We need to be adaptable and open to change, willing to listen to and take on new ideas. A good attitude enables and encourages cohesion and collaborative problem solving.

Levels

๐Ÿ‘ฉโ€๐ŸŽ“ n00b

  • Enthusiasm for subject and has a willingness to learn
  • Passionate about your work and the subject in general
  • Happy working in a fast-paced and quickly evolving team
  • Flexible and open to change
  • An analytical mindset with a strong eye for detail
  • A strong work ethic and professional attitude
  • Understanding of how to prioritise work and what attributes to value
  • Team player who enjoys collaborative problem solving

๐Ÿ‘จโ€๐Ÿ”ง Play3r

  • Fosters an appropriate sense of urgency to deliver results at pace
  • Self-motivated to achieve; shows initiative and performs to a high level with low levels of supervision
  • Willingly seeks input and ideas from colleagues
  • Completes tasks and ensures they meet the original requirements
  • Comes to line manager with potential solutions to problems rather than just presenting the issue
  • Distinguishes between relevant and irrelevant information in order to make logical decisions
  • Openly acknowledge mistakes & takes action to rectify them
  • Asks for help when itโ€™s required - doesnโ€™t accept being Blocked on work
  • Continuous self-improvement and a hunger to learn
  • A self-motivator - picks up the correct work without having to be asked
  • Strong analytical and diagnostic skills, particularly with regard to technical issues and constraints
  • Help build a โ€˜delivery with high qualityโ€™ culture that is accountability and results orientated

๐Ÿ‘ฉโ€๐Ÿซ Pr0

  • Take responsibility for decisions, ensuring plans are followed and regularly reviewed and non-standard approaches are approved by leadership
  • Responsible for delivery, serve as a liaison between the delivery team and stakeholders
  • Drives the team to continuously improve the skills of everyone
  • Be a leader within a multidisciplinary team

๐Ÿง™ 1337

  • Actively monitors and review employee engagement
  • Maintain a constant appreciation of the bigger picture to understand intimately the dependencies between components and how they combine to deliver service to the end consumer and to the business

๐Ÿ Core - ๐Ÿ“ฏ Delivering Value

Delivery of value is a key component in the success of your career. Being commercially aware, understanding costs around work and the impact of those costs on the business are all important.

Levels

๐Ÿ‘ฉโ€๐ŸŽ“ n00b

  • Actively contributes to the design of products and solutions
  • Aware of the value of providing outstanding client service and what can be done on a day-to-day basis to deliver this
  • Justifies the use of business resources and suggested changes to processes in terms of value deliverance
  • Clear on the purpose and value of all tasks and will seek clarification when not
  • Accurately estimates the amount of effort required to complete projects, and performs duties to the required standard within agreed timescales
  • Aware of competitive nature of the business, who we compete with and how UNiDAYS can be different

๐Ÿ‘จโ€๐Ÿ”ง Play3r

  • Bases recommendations on citable, sound analysis of risks, benefits and value
  • Considers and discusses alternative ways of performing tasks to enhance productivity and delivery of value
  • Demonstrate a robust approach to producing estimates i.e. breaking down tasks into sub-elements and quantifying time required
  • Demonstrates appreciation of RoI when defining and performing tasks by vocally considering effort vs value return
  • Identifies opportunities with existing products/solutions to further develop value opportunities
  • Self-conscious of rabbit-holes, and can identify when in one
  • Holds an iterative, and value-incrementing approach to solutions development, always considering MVP/S
  • Doesnโ€™t over-engineer or gold-plate solutions unnecessessarilly

๐Ÿ‘ฉโ€๐Ÿซ Pr0

  • Tracks and proactively reports team/project feature/value deliverance
  • Monitors expenditure against budgets and initiates corrective action as required
  • Monitors and reports on implementation of financial and technical investment decisions and activity in terms of ROI
  • Proposals are accurately costed & accurately predict the iteration duration
  • Makes informed decisions regarding the acceptance of projects based on their viability
  • Proactively identifies risks and raises with senior leaders
  • Makes robust business cases when requesting investment

๐Ÿง™ 1337

  • Tracks team / department / company KPIs and maintains robust forecasts
  • Conducts detailed planning/modelling of new proposals to comprehensively evaluate the value/RoI impact of options.
  • Has a sound understanding of accountancy terms linked to business accounts; applies knowledge to inform business operations
  • Manages technical/financial risks, develops robust systems to mitigate any identified risks.
  • Employs robust and evidence based approach to developing strategy; works to understand audience dynamics, clearly identify needs, segment of the audience, offer competitively advantaged products and services.

๐Ÿ Core - ๐ŸŽฏ Client Focus

Delivering good service to clients (members, partners and internal customers) is a baseline we should all be adhering to. These activities include understanding client requirements, remaining client focused and being a visible point of contact for a client. As you develop skills, you're expected to be more consultative, spending more time with clients, gathering requirements and proactively seeking feedback. The final level of mastery sees you proactively providing updates to clients, asking probing questions to really get to the root of the problem the client is looking to solve.

Levels

๐Ÿ‘ฉโ€๐ŸŽ“ n00b

  • Work activities are directed by, or focused on client needs; client remains primary focus
  • Demonstrates a genuine interest in clients and visibly acts in their best interests
  • Makes self-visible or available as a point of contact for clients
  • Manages all client enquiries in a professional and understanding way
  • Invites and receptive to client feedback
  • Understands who their client and stakeholders are for every task
  • Responds and meets client requests in a timely and appropriate manner

๐Ÿ‘จโ€๐Ÿ”ง Play3r

  • Actively listens to clients to identify and understand their needs and objectives; asks questions to identify client interests, views & motivations
  • Consults clients when exploring solution options
  • Proactively undertakes appropriate research to build client knowledge & help inform discussions
  • Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates
  • Proactively uses knowledge of client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs
  • Successfully adapts solutions to reflect changes in client requirements
  • Develops solutions which clients find easy to use and understand; adopts the clientโ€™s perspective to aid product design

๐Ÿ‘ฉโ€๐Ÿซ Pr0

  • Utilises broad domain knowledge to recommend improved solutions
  • Ability to deal with changing requirements from clients and changes in focus
  • Represents the client and their interests in discussions, and ensures all decisions are made with the clientโ€™s context considered
  • Undertakes appropriate research to build Client knowledge & help inform discussions
  • Maintains the customers best interests at heart. Designs solutions which are appropriate and add the required value.

๐Ÿง™ 1337

  • Conceives and drives the development of solutions that anticipate impending client needs
  • Ability to read clients and agree desired outcomes that are mutually beneficial i.e. win/win outcomes
  • Proactively uses knowledge of the client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs
  • Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates.

๐Ÿ Core - ๐Ÿ“… Planning and Organisation

A baseline organiser is self organised, consistently communicating and consulting with stakeholders when required. As this skill develops, the expectation is that you'll begin to create action plans, set expectation with stakeholders and meet those expectations. Once you've levelled up this skill, you'll be conducting analysis of markets, setting SMART objectives and creating KPIs/performance metrics to track implementation. You'll be making decisions based on evidence and scientific methods. It's key that as a master of this skill you set expectation for both stakeholders and the delivery teams around you.

Levels

๐Ÿ‘ฉโ€๐ŸŽ“ n00b

  • Actively listens to identify and understand needs and objectives; asks questions to identify interests, views & motivations
  • Understands the objectives of and participates actively in team ceremonies. Prepared and organised to make the most of squad time.
  • Consults stakeholders when exploring solution options.
  • Undertakes appropriate research to build client knowledge & help inform discussions
  • Fully competent with the day-to-day use of JIRA and other productivity tools
  • Proactively uses knowledge of the business, needs & objectives to drive the development & delivery of appropriate solutions
  • Successfully adapts service provision to reflect changes in requirements
  • Ensures stakeholders are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates

๐Ÿ‘จโ€๐Ÿ”ง Play3r

  • Develops clear, documented action plans, with realistic expectations & objectives
  • Anticipates & realistically appraises potential problems or changes; develops contingency plans to ensure desired outcome is achieved effectively within agreed timelines
  • Converts plans to task components for self and others, including timelines & targets
  • Accurately tracks own development progress and effectively forecasts output
  • Takes full responsibility for own productivity and output.
  • Accurately identifies & secures required resources before implementing plans e.g. adequate capacity in team
  • Able to balance time dedicated to maintaining existing business with business development

๐Ÿ‘ฉโ€๐Ÿซ Pr0

  • Manages multiple complex projects using established project management methodologies
  • Integrates inputs from different sources/team members; optimises their contribution relevant to work programme
  • Optimises the allocation of resources
  • Assigns responsibilities and sets deadlines for tasks
  • Identifies critical path activities from project plans; concentrates extra effort on tasks where any delays impact on overall deadline
  • Sets/attends regular project meetings to assess progress against action plans and to ensure monitoring activity is routinely conducted
  • Varies project plan activity sequencing and timelines according to available resource to avoid delays

๐Ÿง™ 1337

  • Conducts a robust situational analysis โ€“ market/technology attractiveness & competitive position
  • Devises strategies aligned to analysis of market/technology; aware of alternative strategic options
  • Segments the market to identify most value generating client groups or segments; positions company offer to satisfy needs of key user groups
  • Sets SMART Strategic objectives/goals; devises critical success factors (CSFs) aligned to strategy; sets KPIs/performance metrics to track implementation
  • Presents evidence (e.g. DAM, Verification, usage, impressions) to justify strategy adopted
  • Outlines exactly how strategy will be delivered; clarifies accountabilities, workload, resources needed, milestones and expectations

๐Ÿ Core - ๐Ÿคน Problem Solving

A solution focused approach is a good foundation to build this skill on. You should be presenting solutions to decision makers, as opposed to presenting the problem. Impediments or blockers don't exist- everybody should refuse to become blocked. You should always see that there is always a way to move things forwards, and you do. Further understanding of this skill involves you developing and actually resolving the problems, making recommendations where necessary, based on evidence and analysis. You'll be using your judgement to quickly make good decisions based on limited evidence.

Levels

๐Ÿ‘ฉโ€๐ŸŽ“ n00b

  • Takes immediate action or initiative to resolve issues preventing satisfactory work completion; including seeking help from others
  • Comes to line manager with potential solutions to problems rather than just presenting the issue
  • Considers past experience of similar situations & existing procedures to think through potential approaches to addressing problems
  • Records solutions appropriately, with concise and complete explanations and justifications
  • When asked can suggest some improvements to work processes to prevent future problems
  • Refuses to become blocked. Tries to unblock themselves first before seeking help
  • Distinguishes between relevant and irrelevant information in order to make logical decisions
  • Openly acknowledge mistakes & takes action to rectify them

๐Ÿ‘จโ€๐Ÿ”ง Play3r

  • Uses research to better understand an issue and come to reasoned decisions about how to resolve a problem
  • Identifies the root causes of blockers
  • Uses visualisation tools (SWOT, brainstorming, cause-effect diagrams) to gain fuller understanding of issues
  • Analytical; deduces meaning from numerical & verbal data sources & uses such data to generate solutions to current problems or future changes
  • Where relevant develops tools or models to further analyse data sources e.g. to test assumptions or develop scenarios

๐Ÿ‘ฉโ€๐Ÿซ Pr0

  • Ensures recommendations are evidence based. Bases decisions on robust analysis of the situation
  • Conducts option appraisal: systematically compares a number of approaches, weighs up relevant data before applying judgement; then makes recommendations.
  • Considers financial, technical, security and other risks before taking action or making decisions
  • Able to effectively and logically defend judgements if challenged

๐Ÿง™ 1337

  • Makes sound judgement even when making complex or difficult decisions or when under time pressures.
  • Sets processes for managing business risk
  • Takes full accountability for implementing resultant decisions
  • Identifies potential blockers before they occur, and prevents them

๐Ÿ Core - ๐Ÿ’ฌ Communication

All n00bs should be able to listen, communicate and set the expectation for communication to their clients. Advancement comes in the form of the creation of consumable technical specifications. Translation of technical jargon into understandable language for others is a critical skill as a communicator. When you've made 1337 communicator, you'll be consistently communicating. You'll build trust by autonomously communicating effectively. You'll produce business plans and use communication to gather buy-in for your solutions from teams.

Levels

๐Ÿ‘ฉโ€๐ŸŽ“ n00b

  • Actively listens to project briefs and asks questions where necessary to clarify understanding of own role and the project as a whole
  • Where unsure checks what the expectations are for the delivery of tasks
  • Asks for feedback and advice where necessary to enable successful completion of delegated work
  • Shows interpersonal sensitivity
  • Communicates concisely and clearly, sticking to facts and avoiding jargon, acronyms or abbreviations where appropriate
  • Treats all interactions with respect and compassion
  • Establishes the quality and frequency of feedback required by manager / client and routinely meets these requirements
  • Acts as a role model for corporate standards of integrity both within the business and externally

๐Ÿ‘จโ€๐Ÿ”ง Play3r

  • Maintains a constant dialogue with all project stakeholders to ensure a clear and joint understanding of project direction and progress
  • Translates complex issues into simple terms and manageable chunks for others to understand
  • Verifies that others have received, consumed and understood presented information during discussions
  • Produces reports which are accurate, easily understood, succinct and worded appropriately for target audience
  • Identifies assumptions, shares direction and tailors communication to audience.
  • Communicates effectively to a wide range of stakeholders, e.g. sharing updates at all hands

๐Ÿ‘ฉโ€๐Ÿซ Pr0

  • Provides clear and easily understood briefs to others, making clear expected outcomes and which tasks are to be completed by whom
  • Displays strong presentation/writing skills
  • Ensures all relevant information is communicated to others to enable them to successfully execute delegated tasks
  • Presents proposals in a clear and structured manner
  • Produces and maintains clear & concise technical specifications throughout the project
  • Seeks out and gives constructive, actionable feedback where valuable.
  • Can gather influence and support for their work, confidently debating and defending their decisions and approach.
  • Able to simply explain complex concepts and deliver difficult messages clearly.

๐Ÿง™ 1337

  • Ensures the team has strong relationships with stakeholders, fully recognises their constraints and concerns and creates mutual recognition and trust.
  • Consistently and frequently communicates / demonstrates organisational values, expectations and boundaries
  • Communicates business needs to others, conveying the importance of these needs from all perspectives
  • Produces detailed and accurate delivery plans, presenting them objectively and transparently
  • Motivates and engages employees through communication
  • Articulates and unites a team behind a clear and compelling vision, mission and strategy, along multiple time horizons.

๐Ÿ Core - ๐Ÿฅ‡ Striving For Success

This skill is all about attitude and reflection. As a n00b you should be generally enthusiastic and have a can do attitude when faced with problems. You should be receptive to feedback and new ideas, reflecting on your own skills and areas you may need to improve. As you develop this skill, you should be seeking continuous improvement and looking to constantly exceed expectation. You should be monitoring key business metrics and be seeking ways to help improve those. You're emotionally intelligent. You should be able to provide constructive feedback and potential improvements to solutions/business processes.

Levels

๐Ÿ‘ฉโ€๐ŸŽ“ n00b

  • Tackles work with enthusiasm, and takes a positive outlook when things are difficult
  • Shows commitment to work objectives & underlying tasks
  • Willing to accept advice from others regarding how objectives could be achieved
  • Sets deadlines and strives to meet them
  • Gains a sense of achievement and self-satisfaction from successfully meeting targets and business needs
  • Prepared to examine own skills and abilities to identify ways of improving performance e.g. discusses personal development with line manager

๐Ÿ‘จโ€๐Ÿ”ง Play3r

  • Perseveres to overcome obstacles / resistance until objectives are fully met and tasks completed
  • Proactive in taking on extra tasks or responsibility
  • Prepared to work flexibly, including working beyond standard hours in order to finish tasks to meet project deadlines
  • Actively seeks out work and maintains to-do lists for personal peeves
  • Self-motivated to achieve; shows initiative and performs to a high level with low levels of supervision
  • Adopts good practice or new techniques from others.

๐Ÿ‘ฉโ€๐Ÿซ Pr0

  • Consistently reflects on own performance & seeks continuous improvement
  • Seeks to exceed expectations
  • Demonstrates an attention to detail and quality, and looks to evaluate solutions as part of a desire to drive quality improvement
  • Aware of own credibility. Actively seeks to reinforce and enhance this
  • Devotes time to expand technical expertise to inform and improve client solutions & work processes
  • Seeks views of others and accepts constructive criticism

๐Ÿง™ 1337

  • Consistently strives to achieve targets or goals at a team/departmental/company level
  • Prepared to take calculated risks to improve performance/delivery
  • Is never satisfied with current business performance; continually seeks to improve business performance & drive the organisation forward
  • Monitors business performance
  • Seeks ways to enhance team performance; reinforces and rewards positive achievements to encourage further improvement
  • Pursues potential business opportunity leads, or creates openings for others
  • Prepared to constructively challenge the practices or rationale of others in order to improve client solutions or work processes

๐Ÿ Core - ๐Ÿ‘จโ€๐Ÿ‘จโ€๐Ÿ‘ง Team Orientation

We're looking for people who are team players, who seek to foster positive relationships with the people they work with around a shared goal. Show trust by delegating tasks and defending colleagues if required. Once you've mastered this skill, you'll be a shining beacon, focused on delivery by creating a cohesive environment, where everybody shares the same values and goals. You will be a cheerleader for your team, celebrating success and instilling positivity within the team. You're a teacher, and share you experience with the team. You lead by example and identify areas the team needs to improve.

Levels

๐Ÿ‘ฉโ€๐ŸŽ“ n00b

  • Shows genuine commitment to the team and company
  • Prepared to compromise or go with team decision
  • Easily and quickly adapts to new challenges and ways of working
  • Takes responsibility for own actions
  • Has positive relationships with team members displaying high levels of reliability and responsibility
  • Always ready and available to help others

๐Ÿ‘จโ€๐Ÿ”ง Play3r

  • Makes self available to others; proactively offers to assist others with activities to meet deadlines or manage short-term work pressures
  • Regularly and pro-actively communicates with colleagues regarding project or task progress.
  • Prepares for and actively participates in team meetings
  • Willingly seeks input and ideas from colleagues

๐Ÿ‘ฉโ€๐Ÿซ Pr0

  • Demonstrates awareness of different perspectives, working styles and preferences in team
  • Organises social or more formal team activities
  • Provides constructive feedback and suggestions, including to more senior colleagues
  • Defends colleagues in the face of unwarranted criticism
  • Encourages and assists with the personal development of others
  • Puts systems in place to encourage team communication and shared learning
  • Demonstrates trust of team members by fully delegating tasks or projects

๐Ÿง™ 1337

  • Seeks to understand team needs, motivations, strengths, dynamics to inform and optimise working arrangements and team performance
  • Employs robust methods for selecting team members for job roles
  • Strives to identify ways to improve team working processes and enhance team performance
  • Able to have difficult conversations where required
  • Shares team success internally and with other divisions; supportively encourages admission of collective mistakes, encouraging the team to learn from their experiences
  • Identifies sources of conflict within the team and acts in a facilitative manner to resolve conflict or improve cohesion

โ˜ฏ๏ธ Values - ๐Ÿ™‹โ€โ™€๏ธ Everyone is important

Demonstrating this value means treating everybody fairly and equally. We promote a high challenge and high support environment, where we hold each other accountable but don't blame others. We're fair, everybody gets the same opportunities and we don't accept favouritism of any type.

Levels

Participant

  • Identifies, influences, engages, and communicates well with internal and external stakeholders to make better decisions faster and with greater collaboration.
  • Coaches, mentors, develops, and influences others in order to help achieve business objectives.

โ˜ฏ๏ธ Values - ๐Ÿ™Š No BS, no jerks

It should be a given that everybody at UNiDAYS is treated with decency and respect. We have honest and well-mannered conversations, we listen, providing constructive and useful feedback.

Levels

Participant

  • Effectively and appropriately communicates and adapts communication style in various situations to achieve a positive impact.

โ˜ฏ๏ธ Values - ๐ŸŽฏ Be clear on your purpose

We all agree to fully understand the goals we're setting out to achieve before we start them. We are responsible for unnderstanding what we're doing and why we're doing it. We understand our skills and the contribution that we make to the shared goals of the business.

Levels

Participant

  • Focusses time and expertise to have the greatest impact on members, partners, and critical business needs.

โ˜ฏ๏ธ Values - ๐Ÿ‘ท Be a builder

We are always looking for areas to improve in. We seek to find, understand and understand our gaps, for the betterment of the business. We take responsibility for our personal development and our ambition matches that of the business.

Levels

Participant

  • Solves business problems with appropriate business solutions.
  • Involves different perspectives and expertise at all levels and across departments to achieve the best results.

โ˜ฏ๏ธ Values - โ“ Jump into the unknown

We understand that we must take risks at times to progress. We encourage this. The decisions that we make are based on our expertise and experience. If it doesn't work? Fine. We fail fast, learn from our mistakes and march onwards.

Levels

Participant

  • Responds to change with a willingness to learn, so they can help achieve their individual and business objectives.
  • Produces new product ideas or creative solutions that have never been imagined before.

๐Ÿ› ๏ธ Engineering - ๐Ÿ’ป IT

An IT team member must have technical understanding and great problem solving skills. These skills should be complimented by a customer centric attitude, with an ability to communicate the status of work effectively. With seniority, comes further technical responsibility. An expectation to understand complex network design and configuration. Security should be built into everything the IT team implements. A senior IT team member will set the standard, be proactive and coach others.

Levels

๐Ÿ‘ฉโ€๐ŸŽ“ n00b

  • Be the first point of contact and support for a global user base
  • Provide triage and incident classification
  • Responding to incidents, problems and requests
  • Diagnosing issues and resolution of those issues
  • Documentation of platform configuration
  • Provisioning and de-provisioning of user accounts in conjunction with policies
  • Installation and deployment of endpoint devices (PC, Mac, Mobile)
  • Maintaining and upgrading hardware
  • Responding to alerts and notifications
  • Ensuring that any new solutions have the appropriate documentation and are understood by the team

๐Ÿ‘จโ€๐Ÿ”ง Play3r

  • Be a point of contact and support for our global user base
  • Assist in the development of the infrastructure by recommending and installing new products, by making use of the features already available from installed products, to enhance the flexibility and efficiency of UNiDAYS, whilst always keeping in mind the stability, security, resilience and disaster recovery needs.
  • Systems and platform administration and maintenance
  • Patch management via WSUS
  • Updates and upgrades to various hardware and software
  • Installation of software and hardware
  • The configuration of network components
  • Understanding and configuration of communication tooling (Slack, Hangouts, VOIP)
  • Understanding and documenting the detailed configuration of the platforms
  • Provide fault diagnosis and treatment to address issues and problems
  • Assisting with implementing and maintaining security principles, threat detection, vulnerability management
  • Keeping up to date with industry trends, product lifecycles and roadmaps to provide appropriate recommendations
  • Training of staff to ensure developed solutions can be maintained and supported by other staff

๐Ÿ‘ฉโ€๐Ÿซ Pr0

  • Developing the infrastructure by recommending and implementing new products
  • Make use of and developing the features already available in existing products and services to enhance the flexibility and efficiency of the Group
  • Identify current and future information security risks and vulnerabilities. Validate and implement new releases, features, patches and updates in line with information security policies and regulations
  • Be mindful of stability, security, resilience and disaster recovery needs
  • Understanding and documenting detailed configuration of all systems including information security processes and procedures
  • Performing audits of internal processes and procedures to ensure compliance with regulatory requirements
  • Effectively communicating concepts and ideas to different audience types and gain management buy-in
  • Providing fault/threat diagnosis and treatment to address problems and security vulnerabilities
  • Working with other disciplines and 3rd parties to ensure products are installed, configured, integrated and supported to ensure that the solution is appropriate, impartial and meets the needs of the group
  • Being available to support systems and services outside of normal business hours
  • Motivating and inspire fellow team members
  • Setting a good example (role model) to other members of the team, being proactive in identifying, supporting, coaching and mentoring team members

๐Ÿง™ 1337

  • Management, support, development and leadership of the IT team, including prioritising work, carrying out 1-1s and performance reviews, and managing the flow of work through the servicedesk.
  • Oversight of the service lifecycle from service design and operation through to continuous improvement.
  • Change management and chairing the weekly CAB meetings.
  • Defining, creating and maintaining policies and procedures.
  • Overall technical responsibility for the IT function across the globe, including:
  • Infrastructure, networks, and supporting services.
  • Endpoint deployment and management.
  • Defining and managing the hardware life cycle.
  • Business continuity, backup, disaster prevention, mitigation and recovery.
  • Communication technologies (email and messaging).
  • Voice communication technologies (telephony, fixed line, mobile and VOIP).
  • Facilities (power, physical hardware, air conditioning, security, fire suppression, and others).
  • Software applications and services.
  • Print and copy technology.
  • Other technologies not listed above.
  • Maintaining IT security and legal/regulatory compliance including the Data Protection Act and other requirements.
  • Recruiting, interviewing and selecting IT staff
  • Identifying risks, areas of improvement, weaknesses, and implementing control measures.
  • Managing the IT budget, including staffing costs.
  • Global supplier relationship management, setting SLAs, contract negotiation and dispute resolution.
  • Maintaining accurate documentation of the IT estate
  • Oversight and control of software licensing
  • IT project management
  • Reporting on headline IT team status
  • Motivate and inspire fellow team members
  • Set a good example (role model) to other members of the team, being proactive in identifying, supporting, coaching and mentoring team members

๐Ÿ› ๏ธ Engineering - ๐Ÿ“‹ Testing

Test Engineers are people with an analytical and logical mindset, who have an eye for detail and care about waste. The first step in a Test Engineers career is performing manual testing. They will build test plans, test scripts and discover bugs. Advancement is found through automation and continuous improvement. A Test Engineer will coach quality to those around them, calling out when standards are not met.

Levels

๐Ÿ‘ฉโ€๐ŸŽ“ n00b

  • Able to follow test scripts and understand how to execute them
  • Takes pride in intellectual curiosity
  • Basic understanding of HTTP and other application-specific technologies
  • Understands that a Tester is complementary to a Developer and not a gatekeeper/examiner
  • Appreciates the importance of clear and concise communication in describing issues and their reproduction steps
  • Appreciates the importance of Accessibility considerations and can test for them
  • Well practiced in the use of relevant end-user technologies, e.g. Browsers, Android, iOS, Windows, Mac and understand their differences in paradigms

๐Ÿ‘จโ€๐Ÿ”ง Play3r

  • Have a good working knowledge of all relevant aspects of the subject under test
  • Can author and maintain automated tests
  • Understands and applies the different types of tests
  • Enjoys the challenge of exploratory testing to find oversights and obscurities
  • Ensures testing is considered during all stages of development
  • Holds the team accountable for quality and not individuals
  • Has self-confidence to speak out and promote risk mitigation and test considerations as appropriate during design/development

๐Ÿ‘ฉโ€๐Ÿซ Pr0

  • Understands risk models and can apply them as part of the software design process
  • Actively seeks to minimise system complexity in order to simplify quality control
  • Champions and takes ownership of quality within the team. Works with the team to improve quality at every opportunity
  • Promotes a quality mindset within all members of the team
  • Understands and can reason where the value lies in automated tests
  • Can reason about signal-to-noise levels within tests and coaches others to strive for a high level
  • Actively identifies opportunities for automation and sees it implemented

๐Ÿง™ 1337

  • Operates primarily as a coach and not an executor of testing
  • Actively coaches team and helps them become 1337 Testers in their own right
  • Actively strives to push testing as early as possible within the development process
  • Understands that the maximum value of a Tester comes from issue-prevention and Developer education and actively seeks to implement this
  • Monitors and maintains statistics on types of issue, and feeds back common occurrences to the team to facilitate education/process change

๐Ÿ› ๏ธ Engineering - ๐ŸŽ€ Front End Engineering

Front End Engineers start their career with a knowledge of how to build basic web pages. As they advance, so will their knowledge of HTML, CSS and JavaScript. As technical skill develops, understanding of quality and delivery of value will also improve. A senior Front End Engineer will take responsibility for the web estate, seeking continuous improvement and setting out best practices for the rest of the Engineering team.

Levels

๐Ÿ‘ฉโ€๐ŸŽ“ n00b

  • Good knowledge of semantics of HTML elements
  • Understands the importance of cross-browser/device testing
  • Good knowledge of CSS selectors, their specificity and precedence rules and how they cascade
  • Good knowledge of all CSS properties and their values
  • Understands basics of HTTP 1.1
  • Good working knowledge of Javascript syntax
  • Appreciates the importance of Accessibility considerations
  • Competent user of IDEs, both GUIs and command line

๐Ÿ‘จโ€๐Ÿ”ง Play3r

  • Appreciation for Responsive Design, its pros/cons and can make reasoned arguments for its applicability
  • Proactively identifies browser/device support requirements and can implement against them
  • Demonstrable ability to apply more advanced CSS techniques such as FlexBox
  • Appreciates different CSS authoring practices and can argue their pros/cons
  • Understanding of HTTP 1.1 vs 2.x and how to leverage support to build performant applications
  • Experienced with supportive Javascript libraries and can justify their use
  • Good understanding of Aria and function/operation of assistive technologies and their support
  • Appreciates graceful degradation and progressive enhancement

๐Ÿ‘ฉโ€๐Ÿซ Pr0

  • Good understanding of DOM eventing and familiar with all modern HTML APIs
  • Able to write and debug Javascript tests
  • Proactively establishes and regulates performance budgets
  • Practiced in advanced Javascript syntax such as Prototypes
  • Solid understanding of HTTP and Browser caching strategies and implementations.
  • Good understanding of CDNs and network latency effects
  • Proactively and ethically identifies a11y needs of users and makes conscious efforts to support them
  • Understands software engineering principles such as SoC and SOLID

๐Ÿง™ 1337

  • Able to contribute improvements to build/bundling/compression processes
  • Champions good Front End Engineering practices within the wider team and coaches those with lesser knowledge
  • Appreciates and can apply different software architecture patterns, such as event-driven, message busses, MVC.
  • Understands software coupling and cohesion and how it applies to front end development
  • Good understanding of wireless networking including WIFI and Gs and how it applies to internet performance
  • Understands the browser rendering process and how to diagnose performance issues

๐Ÿ› ๏ธ Engineering - ๐Ÿ”ง Software Engineering

A Software Engineer starts their career with a base level of understanding of software programming. A newbie should be able to build something from scratch and know how to integrate changes into existing software. As a Software Engineerโ€™s career progresses skills such as database knowledge, architecture and scalability will begin to be considerations, as will UX and customer experience (where appropriate). A Software Engineer should work hard to stay up to date with industry standards and emerging technologies. When a Software Engineer becomes senior, behaviours like coaching others, mentoring and architectural design will be expected.

Levels

๐Ÿ‘ฉโ€๐ŸŽ“ n00b

  • Understands the importance of version control and its best practices
  • Actively participates in and welcomes critical code review
  • Self motivated and able to identify knowledge gaps
  • Abides by coding standards
  • Has a good working knoweldge of relevant programming languages
  • Learns to write correct code, following guidance and training materials
  • Adheres to delivery/deployment practices
  • Helps the team, does what needs doing
  • Seeks guidance from other engineers, rather than answers
  • Delivers assigned tasks, working with a more senior team member
  • Improves documentation that is incorrect
  • Actively participates in Retrospective and other team ceremonies
  • Fixes simple bugs

๐Ÿ‘จโ€๐Ÿ”ง Play3r

  • Appreciates and advocates the reasoning for coding standards
  • Able to deliver most tasks without significant assistance
  • Has a good working knowledge of relevant areas of codebase and its dependencies
  • Submits PRs to OSS/internal dependency projects to improve functionality/fix bugs
  • Understands and recognises common coding patterns and understands their applicability
  • Able to disect and debug existing code
  • Familiar with and practices decompiling binaries and finding external sources to improve understanding
  • Manages their own time effectively, prioritises their workload well, on time for meetings, aware when blocking others and unblocks
  • Competent at dividing problems into iterative steps
  • Fixes bugs involving a number of services and can investigate production issues
  • Uses appropriate algorithms and data structures to solve problems
  • Aware of revelant Computer Science topics such as concurrency, efficient CPU usage, caching and naming
  • Writes automated unit and acceptance tests

๐Ÿ‘ฉโ€๐Ÿซ Pr0

  • Champions the team, focuses on tasks that contribute to team goals
  • Sets and upholds QA standards
  • Identifies patterns of weakness within the team, and collaborates to provide solutions
  • Able to translate functional requirements into technical ones
  • Ensures that everything shipped meets users needs.
  • Understands and appreciates the level of fidelity needed for different iterations of a features development

๐Ÿง™ 1337

  • Delivers most value by effectively working through others
  • Sets squad rhythm and routines - facilitates agreement on how they all work together to discover, define and ship features or experiments to meet their goals
  • Works collaboratively to get the best out of all of the people in their squad, involving all disciplines throughout
  • Takes proactive steps to build and maintain team health, e.g. resolve conflict, counter inertia
  • Acts as technical point person for the squad - does whatever is needed to unblock or support the squad and their delivery
  • Escalates and delegates appropriately
  • Ensures the squad has the skills and resources it needs to ship autonomously
  • Servant leader who empowers the squad to achieve more and be ambitious (test sooner, generate more ideas, think broadly), valuing outcome over output
  • Ensures the squad are aware of what other squads are working on and how that relates to their squadโ€™s goals
  • Coaches Associate Product Managers and helps them identify and achieve personal development goals

๐Ÿ› ๏ธ Engineering - ๐Ÿ›ƒ Verification

A Verification Engineer, is an all round mid or senior level Engineer, who has specific expertise in identity and identity managment. The Verification Engineer takes responsibility for UNiDAYS ability to verify members. This means maintaining relationships with third parties, keeping abreast of changes to identity management systems. A Verification Engineer will also monitor verification rates, identifying issues and ensuring they are resolved promptly.

Levels

๐Ÿ‘ฉโ€๐Ÿซ Pr0

  • Maintains positive relationships with all identity management systems worldwide
  • Keeps up to date with changes to identity management systems in the wild
  • Proactively identifies relevant conferences and meetings
  • Ensures maximum verification capability at all times
  • Actively monitors verification rates and takes action to address issues
  • Conducts analysis of and reports on threats to verification technologies
  • Proactively identifies means of integration with additional verification data sources

๐Ÿš€ Product - ๐Ÿคน Opportunity Analysis

A good Product team member should be able to analyse products on offer in the current market. In turn, identifying areas for product growth. With seniority, this analysis will be turned into a Product vision and strategy. This vision and strategy will create cohesion, and shared goal, agreed upon by both the Product and Engineering teams.

Levels

1

  • Assesses if features they are involved with are needed, how it solves customer problems and how it contributes to a measurable business objective.
  • Demonstrates enthusiasm to learn a range of problem-solving techniques and practices.
  • Understands how product works in their squad, which problems it solves and how it is performing

2

  • Able to clarify the boundaries of a problem and how it applies to the work at hand
  • Is able to break a problem down into manageable solveable chunks
  • Able to incrementally apply solutions, learning and adjusting through measurement and insight
  • Uses or fosters creativity and experimentation to find and solve problems.
  • Uses visualisation tools (SWOT, brainstorming, cause-effect diagrams) to gain fuller understanding of issues
  • Where relevant develops tools or models to further analyse data sources e.g. to test assumptions or develop scenarios
  • Analytical; deduces meaning from numerical & verbal data sources & uses such data to generate solutions to current problems or future changes
  • Considers which features to remove, as well as maintain.
  • Learns from failure and success. Shares and builds on that learning.
  • Asks good questions to get to the root of a problem or opportunity.
  • Able to apply domain knowledge in order to solve a problem

3

  • Defines a clear, compelling and ambitious product vision and strategy for their remit.

4

  • Successfully leads initiatives with high levels of uncertainty, from discovery to successful adoption or retirement.
  • Brings structure, clarity and new insights to ambiguous or complex problems. Can often find ways to make it possible to โ€˜do bothโ€™ by reframing problem or approach.

5

  • Creates a clear, compelling and ambitious product vision and strategy for the group, drawing from a deep understanding of quantitative and quantitive insight, business objectives and potential.
  • Creates coherence across their product area and the entire product, aligning and amplifying effort of their squads.
  • Acknowledged as primary expert on product in their group or field. Expert on a number of frameworks, approaches and able to help PMs understand when and why to adopt certain techniques, their advantages and limitations.

๐Ÿš€ Product - ๐Ÿ“Š Data Skills

Data lies at the very centre of everything the Product team does. If data doesn't exist, the Product team are responsible for ensuring the correct data is collated. The product team will create metrics, using data, driving business decisions and experimentation. The most senior of members of the Product team will use data to make complex business decisions, whilst taking into account a multitude of external factors.

Levels

1

  • Seeks out the information they need to solve a problem.
  • Keeps stakeholders updated on progress and ensures they have what they need.
  • Able to clearly articulate what weโ€™re working on and why.

2

  • Collaborates with product analyst to set up the right things to track. Understand what a metric actually measures and how reliable/direct it is.
  • Closely tracks performance of their squad, and how to influence it. Draws reliable conclusions from qualitative and quantitative data.

3

  • Closely tracks and understands how metrics interact with and impact other group/business metrics.
  • Identifies when and how to set experiments, supported by a product data analyst. Incorporates results into future iterations.
  • Can assimilate new information easily, and can synthesise qualitative and quantitative inputs to form reliable insights into user needs and behaviour.

4

  • Makes data-driven decisions based on a multitude of complex, interdependent factors.
  • Can design and evaluate experiments, based on solid hypotheses. Proactively alters course when confidence of hitting goals is low.

5

  • Connects squad and group numbers to success metrics of business, recognises and addresses gaps between the impact of individual KPIs and business goals.
  • Deeply understands a range of research and analysis methods, identifies which are best for a given situation and can coach on their use.

๐Ÿš€ Product - ๐Ÿ—ƒ๏ธ Domain Knowledge

Domain knowledge is so important to the Product Team, to help teams plan, set expectation and generally understand delivery. A PM/PO will also need to understand the SDLC, which means, understanding how code is tested and deployed. A senior person in this position will have a deep market knowledge in the relevant Product area, able to challenge experts and identify market opportunities.

Levels

1

  • Can prioritise defined tasks based on effort, impact, user needs and business goals.

2

  • Understands core principles of web technologies, including HTTP(S)-based interactions between front-end clients and back-end servers/functions and APIs.
  • Understands the fundamentals of UNiDAYS Verification, the methods and their effectiveness
  • Knowledge of dependent systems and infrastructure in UNiDAYS such as Bronto, Segment
  • Understands the need to consider, and takes, expert advice. Applies the concepts correctly and demonstrates a strong interest in their area.

3

  • Understands how code is tested, deployed and version-controlled for native apps and web interfaces (sites / api)
  • Develops and maintains solid foundation of market knowledge in their area, proactively identifies potential issues/risks.

4

  • Conversant with overall UNiDAYS architecture, and highly knowledgeable about specific elements and services that are relevant to their area of responsibility.
  • Develops and maintains an in-depth market knowledge in at least one area and is able to challenge experts. Identifies market opportunities or product gaps.

5

  • Well-informed about relevant technology advances, and how newer approaches/interfaces could be used to solve specific user problems.
  • Deep market knowledge within several key areas related to their group and wider business.

๐Ÿš€ Product - ๐Ÿ‘” Execution

A good Product Manager understands that execution is about getting the most value out of an idea. A mediocre idea with great execution has the potential to be valuable. A great idea with poor execution, is next to worthless. Being good at execution means understanding the concept of an MvP and getting something in front of users quickly. Understanding the priority of tasks and deliverables.

Levels

1

  • Understands and appreciates the appropriate use of HTML, CSS, JS and native code.
  • Demonstrates appetite and aptitude to learn about the context the product operates in.

2

  • Tends to action - narrowing in on a MVP to help learn. Comfortable with releasing uncomfortable first versions (done is better than perfect).
  • Leads squad in prioritising work with some ambiguity or competing demands.
  • Makes sure the team have everything they need to be productive.
  • Maintains sensible work in progress limits and knows when and how to say no.

3

  • Able to prioritise effectively on multiple dimensions - makes sure the urgent doesnโ€™t always outdo the important; that there is a balance between new work, maintenance, fixing issues; long- and short-term work.
  • Employs speed as a habit.

4

  • Creates frameworks that aid decision making and prioritisation.

5

  • Makes successful trade offs in areas of extreme risk, complexity and uncertainty.
  • Coaches PMs in their area on effective and balanced prioritisation.

๐Ÿš€ Product - ๐Ÿ‘ฉโ€๐ŸŽ“ User Centricity

A user centric focus is a key skill in the Product team. This starts by understanding the users of the product being built, and presenting the needs of the users to the Engineering team. The Product team will track work, ensuring that it meets the requirements of users. As this skill develops, user requirements are mapped to metrics. Quality of the solution, via close Product management, will not only meet user requirements, but exceed and delight them.

Levels

1

  • Closely tracks metrics for features. Uses them to spot issues and measure success.
  • Understands how squadโ€™s work links to business objectives and key performance indicators.

2

  • Can identify who users are and what their needs are, based on evidence. Regularly engages with users and can carry out usability testing unassisted.
  • Creates shared context and understanding of user needs in their squad. Helps their squad to identify and solve user problems, instead of jumping to features. Ensures that solutions to problems are delightful and high quality.

3

  • In depth knowledge of current and potential users. Manages trade-offs between user needs.
  • Ensures their area of the product delights their intended audiences and forms a coherent experience with other features.
  • Champions users and a user-centred approach with stakeholders.

4

  • Is a champion for user experience and starting with user needs - helps senior stakeholders and team members to understand the value of this approach.
  • Can balance trade offs (or think creatively to increase the pie) between user need and business need.

5

  • Ensures the overall product experience is of extraordinary quality and really meets userโ€™s needs.

๐Ÿš€ Product - ๐ŸŽŽ Working Through Others

Working through others equates to influencing people, gathering buy-in, with the goal of delivering value to users. Collaboration and win/win scenarios are key tools a successful Product team member utilises. As this skill develops, the Product team will help squads understand the importance of their work to the 'bigger picture'. A senior Product Manager will plan work, considering dependencies, removing impediments and generally maintaining smooth delivery.

Levels

1

  • Always starts with user needs and acts as the voice of the user within their squad.
  • Able to translate needs into user stories/jobs to be done. Ensures that anything shipped meets users needs. Understands the fidelity needed for different stages of rollout.

2

  • Sets squad rhythm and routines - facilitates agreement on how they all work together to discover, define and ship features or experiments to meet their goals.
  • Works collaboratively to get the best out of all of the people in their squad, involving all disciplines throughout. Takes proactive steps to build and maintain team health, e.g. resolve conflict, counter inertia.
  • Point person for the squad - does whatever is needed to unblock or support the squad and their delivery. Escalates and delegates appropriately.
  • Ensures the squad has the skills and resources it needs to ship autonomously.

3

  • Servant leader who empowers the squad to achieve more and be ambitious (test sooner, generate more ideas, think broadly), valuing outcome over output.
  • Ensures the squad are aware of what other squads are working on and how that relates to their squadโ€™s goals.
  • Coaches Associate Product Managers and helps them identify and achieve personal development goals.

4

  • Understands how the needs of the team vary across product and team lifecycle and adapts accordingly.
  • Open to being challenged, encourages constructive conflict and maximises the talent of others. Makes the squad โ€œmissionaries, not mercenariesโ€.

5

  • Creates understanding in squads of how their work links to other teamsโ€™ work, business goals and the market.
  • Ensures strong product and team health, and an environment of psychological safety.
  • Can resolve disputes or head off team performance issues through mediation, negotiation and coaching.
  • Identifies and mentors high potential Product Managers and APM candidates.
  • Ensures we have the teams, practices and infrastructure in place to successfully execute strategy.
  • Minimises dependencies between groups and removes systemic blockers to speed and quality. Incentivises breaking down problems, idea generation and shipping the smallest thing to learn whatโ€™s needed quickly.

๐Ÿ‘ฉโ€๐Ÿ”ง IT Support Analyst

Summary

Level Overview

๐Ÿ Core ๐Ÿ› ๏ธ Engineering
๐Ÿ“ฏ Delivering Value ๐ŸŽฏ Client Focus ๐Ÿ“… Planning and Organisation ๐Ÿคน Problem Solving ๐Ÿ’ฌ Communication ๐Ÿฅ‡ Striving For Success ๐Ÿ‘จโ€๐Ÿ‘จโ€๐Ÿ‘ง Team Orientation ๐Ÿ’ป IT
๐Ÿ‘ฉโ€๐Ÿ”ง 1st Line Analyst ๐Ÿ‘ฉโ€๐ŸŽ“ n00b ๐Ÿ‘ฉโ€๐ŸŽ“ n00b ๐Ÿ‘ฉโ€๐ŸŽ“ n00b ๐Ÿ‘ฉโ€๐ŸŽ“ n00b ๐Ÿ‘ฉโ€๐ŸŽ“ n00b ๐Ÿ‘จโ€๐Ÿ”ง Play3r ๐Ÿ‘จโ€๐Ÿ”ง Play3r ๐Ÿ‘ฉโ€๐ŸŽ“ n00b
๐Ÿ‘ฉโ€๐Ÿ”ง 2nd Line Analyst ๐Ÿ‘จโ€๐Ÿ”ง Play3r ๐Ÿ‘จโ€๐Ÿ”ง Play3r ๐Ÿ‘จโ€๐Ÿ”ง Play3r ๐Ÿ‘จโ€๐Ÿ”ง Play3r ๐Ÿ‘ฉโ€๐Ÿซ Pr0 ๐Ÿ‘ฉโ€๐Ÿซ Pr0 ๐Ÿ‘ฉโ€๐Ÿซ Pr0 ๐Ÿ‘จโ€๐Ÿ”ง Play3r
๐Ÿ‘ฉโ€๐Ÿ”ง 3rd Line Analyst ๐Ÿ‘ฉโ€๐Ÿซ Pr0 ๐Ÿ‘ฉโ€๐Ÿซ Pr0 ๐Ÿ‘ฉโ€๐Ÿซ Pr0 ๐Ÿ‘ฉโ€๐Ÿซ Pr0 ๐Ÿ‘ฉโ€๐Ÿซ Pr0 ๐Ÿ‘ฉโ€๐Ÿซ Pr0 ๐Ÿง™ 1337 ๐Ÿ‘ฉโ€๐Ÿซ Pr0
๐Ÿ‘ฉโ€๐Ÿ”ง IT Manager ๐Ÿง™ 1337 ๐Ÿง™ 1337 ๐Ÿง™ 1337 ๐Ÿง™ 1337 ๐Ÿง™ 1337 ๐Ÿง™ 1337 ๐Ÿง™ 1337 ๐Ÿง™ 1337

๐Ÿ‘ฉโ€๐Ÿ”ง 1st Line Analyst - ๐Ÿ‘ฉโ€๐Ÿ”ง IT Support Analyst

Actions - BETA

Summary

The 1st Line Support Analyst is a hands-on member of the team, working within the Service Desk to provide assistance throughout the business. The support analyst is responsible for the configuration and administration of the EUT systems in support of on-going operations and projects. A capable 1st line analyst has excellent prioritisation skills, the ability to context switch and to work on various work items at the same time. The right person will ask for help when stuck and be keen to learn from the senior analysts within the team.

Criteria

๐Ÿ“ฏ Delivering Value - ๐Ÿ‘ฉโ€๐ŸŽ“ n00b

๐Ÿ Core

  • Actively contributes to the design of products and solutions
  • Aware of the value of providing outstanding client service and what can be done on a day-to-day basis to deliver this
  • Justifies the use of business resources and suggested changes to processes in terms of value deliverance
  • Clear on the purpose and value of all tasks and will seek clarification when not
  • Accurately estimates the amount of effort required to complete projects, and performs duties to the required standard within agreed timescales
  • Aware of competitive nature of the business, who we compete with and how UNiDAYS can be different

๐ŸŽฏ Client Focus - ๐Ÿ‘ฉโ€๐ŸŽ“ n00b

๐Ÿ Core

  • Work activities are directed by, or focused on client needs; client remains primary focus
  • Demonstrates a genuine interest in clients and visibly acts in their best interests
  • Makes self-visible or available as a point of contact for clients
  • Manages all client enquiries in a professional and understanding way
  • Invites and receptive to client feedback
  • Understands who their client and stakeholders are for every task
  • Responds and meets client requests in a timely and appropriate manner

๐Ÿ“… Planning and Organisation - ๐Ÿ‘ฉโ€๐ŸŽ“ n00b

๐Ÿ Core

  • Actively listens to identify and understand needs and objectives; asks questions to identify interests, views & motivations
  • Understands the objectives of and participates actively in team ceremonies. Prepared and organised to make the most of squad time.
  • Consults stakeholders when exploring solution options.
  • Undertakes appropriate research to build client knowledge & help inform discussions
  • Fully competent with the day-to-day use of JIRA and other productivity tools
  • Proactively uses knowledge of the business, needs & objectives to drive the development & delivery of appropriate solutions
  • Successfully adapts service provision to reflect changes in requirements
  • Ensures stakeholders are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates

๐Ÿคน Problem Solving - ๐Ÿ‘ฉโ€๐ŸŽ“ n00b

๐Ÿ Core

  • Takes immediate action or initiative to resolve issues preventing satisfactory work completion; including seeking help from others
  • Comes to line manager with potential solutions to problems rather than just presenting the issue
  • Considers past experience of similar situations & existing procedures to think through potential approaches to addressing problems
  • Records solutions appropriately, with concise and complete explanations and justifications
  • When asked can suggest some improvements to work processes to prevent future problems
  • Refuses to become blocked. Tries to unblock themselves first before seeking help
  • Distinguishes between relevant and irrelevant information in order to make logical decisions
  • Openly acknowledge mistakes & takes action to rectify them

๐Ÿ’ฌ Communication - ๐Ÿ‘ฉโ€๐ŸŽ“ n00b

๐Ÿ Core

  • Actively listens to project briefs and asks questions where necessary to clarify understanding of own role and the project as a whole
  • Where unsure checks what the expectations are for the delivery of tasks
  • Asks for feedback and advice where necessary to enable successful completion of delegated work
  • Shows interpersonal sensitivity
  • Communicates concisely and clearly, sticking to facts and avoiding jargon, acronyms or abbreviations where appropriate
  • Treats all interactions with respect and compassion
  • Establishes the quality and frequency of feedback required by manager / client and routinely meets these requirements
  • Acts as a role model for corporate standards of integrity both within the business and externally

๐Ÿฅ‡ Striving For Success - ๐Ÿ‘จโ€๐Ÿ”ง Play3r

๐Ÿ Core

  • Perseveres to overcome obstacles / resistance until objectives are fully met and tasks completed
  • Proactive in taking on extra tasks or responsibility
  • Prepared to work flexibly, including working beyond standard hours in order to finish tasks to meet project deadlines
  • Actively seeks out work and maintains to-do lists for personal peeves
  • Self-motivated to achieve; shows initiative and performs to a high level with low levels of supervision
  • Adopts good practice or new techniques from others.

๐Ÿ‘จโ€๐Ÿ‘จโ€๐Ÿ‘ง Team Orientation - ๐Ÿ‘จโ€๐Ÿ”ง Play3r

๐Ÿ Core

  • Makes self available to others; proactively offers to assist others with activities to meet deadlines or manage short-term work pressures
  • Regularly and pro-actively communicates with colleagues regarding project or task progress.
  • Prepares for and actively participates in team meetings
  • Willingly seeks input and ideas from colleagues

๐Ÿ’ป IT - ๐Ÿ‘ฉโ€๐ŸŽ“ n00b

๐Ÿ› ๏ธ Engineering

  • Be the first point of contact and support for a global user base
  • Provide triage and incident classification
  • Responding to incidents, problems and requests
  • Diagnosing issues and resolution of those issues
  • Documentation of platform configuration
  • Provisioning and de-provisioning of user accounts in conjunction with policies
  • Installation and deployment of endpoint devices (PC, Mac, Mobile)
  • Maintaining and upgrading hardware
  • Responding to alerts and notifications
  • Ensuring that any new solutions have the appropriate documentation and are understood by the team

๐Ÿ‘ฉโ€๐Ÿ”ง 1st Line Analyst - ๐Ÿ‘ฉโ€๐Ÿ”ง IT Support Analyst

๐Ÿ Core - ๐Ÿ“ฏ Delivering Value

Your expected level is ๐Ÿ‘ฉโ€๐ŸŽ“ n00b

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Actively contributes to the design of products and solutions
Aware of the value of providing outstanding client service and what can be done on a day-to-day basis to deliver this
Justifies the use of business resources and suggested changes to processes in terms of value deliverance
Clear on the purpose and value of all tasks and will seek clarification when not
Accurately estimates the amount of effort required to complete projects, and performs duties to the required standard within agreed timescales
Aware of competitive nature of the business, who we compete with and how UNiDAYS can be different

๐Ÿ Core - ๐ŸŽฏ Client Focus

Your expected level is ๐Ÿ‘ฉโ€๐ŸŽ“ n00b

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Work activities are directed by, or focused on client needs; client remains primary focus
Demonstrates a genuine interest in clients and visibly acts in their best interests
Makes self-visible or available as a point of contact for clients
Manages all client enquiries in a professional and understanding way
Invites and receptive to client feedback
Understands who their client and stakeholders are for every task
Responds and meets client requests in a timely and appropriate manner

๐Ÿ Core - ๐Ÿ“… Planning and Organisation

Your expected level is ๐Ÿ‘ฉโ€๐ŸŽ“ n00b

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Actively listens to identify and understand needs and objectives; asks questions to identify interests, views & motivations
Understands the objectives of and participates actively in team ceremonies. Prepared and organised to make the most of squad time.
Consults stakeholders when exploring solution options.
Undertakes appropriate research to build client knowledge & help inform discussions
Fully competent with the day-to-day use of JIRA and other productivity tools
Proactively uses knowledge of the business, needs & objectives to drive the development & delivery of appropriate solutions
Successfully adapts service provision to reflect changes in requirements
Ensures stakeholders are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates

๐Ÿ Core - ๐Ÿคน Problem Solving

Your expected level is ๐Ÿ‘ฉโ€๐ŸŽ“ n00b

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Takes immediate action or initiative to resolve issues preventing satisfactory work completion; including seeking help from others
Comes to line manager with potential solutions to problems rather than just presenting the issue
Considers past experience of similar situations & existing procedures to think through potential approaches to addressing problems
Records solutions appropriately, with concise and complete explanations and justifications
When asked can suggest some improvements to work processes to prevent future problems
Refuses to become blocked. Tries to unblock themselves first before seeking help
Distinguishes between relevant and irrelevant information in order to make logical decisions
Openly acknowledge mistakes & takes action to rectify them

๐Ÿ Core - ๐Ÿ’ฌ Communication

Your expected level is ๐Ÿ‘ฉโ€๐ŸŽ“ n00b

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Actively listens to project briefs and asks questions where necessary to clarify understanding of own role and the project as a whole
Where unsure checks what the expectations are for the delivery of tasks
Asks for feedback and advice where necessary to enable successful completion of delegated work
Shows interpersonal sensitivity
Communicates concisely and clearly, sticking to facts and avoiding jargon, acronyms or abbreviations where appropriate
Treats all interactions with respect and compassion
Establishes the quality and frequency of feedback required by manager / client and routinely meets these requirements
Acts as a role model for corporate standards of integrity both within the business and externally

๐Ÿ Core - ๐Ÿฅ‡ Striving For Success

Your expected level is ๐Ÿ‘จโ€๐Ÿ”ง Play3r

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Tackles work with enthusiasm, and takes a positive outlook when things are difficult
Shows commitment to work objectives & underlying tasks
Willing to accept advice from others regarding how objectives could be achieved
Sets deadlines and strives to meet them
Gains a sense of achievement and self-satisfaction from successfully meeting targets and business needs
Prepared to examine own skills and abilities to identify ways of improving performance e.g. discusses personal development with line manager
๐Ÿ‘จโ€๐Ÿ”ง Play3r Perseveres to overcome obstacles / resistance until objectives are fully met and tasks completed
Proactive in taking on extra tasks or responsibility
Prepared to work flexibly, including working beyond standard hours in order to finish tasks to meet project deadlines
Actively seeks out work and maintains to-do lists for personal peeves
Self-motivated to achieve; shows initiative and performs to a high level with low levels of supervision
Adopts good practice or new techniques from others.

๐Ÿ Core - ๐Ÿ‘จโ€๐Ÿ‘จโ€๐Ÿ‘ง Team Orientation

Your expected level is ๐Ÿ‘จโ€๐Ÿ”ง Play3r

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Shows genuine commitment to the team and company
Prepared to compromise or go with team decision
Easily and quickly adapts to new challenges and ways of working
Takes responsibility for own actions
Has positive relationships with team members displaying high levels of reliability and responsibility
Always ready and available to help others
๐Ÿ‘จโ€๐Ÿ”ง Play3r Makes self available to others; proactively offers to assist others with activities to meet deadlines or manage short-term work pressures
Regularly and pro-actively communicates with colleagues regarding project or task progress.
Prepares for and actively participates in team meetings
Willingly seeks input and ideas from colleagues

๐Ÿ› ๏ธ Engineering - ๐Ÿ’ป IT

Your expected level is ๐Ÿ‘ฉโ€๐ŸŽ“ n00b

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Be the first point of contact and support for a global user base
Provide triage and incident classification
Responding to incidents, problems and requests
Diagnosing issues and resolution of those issues
Documentation of platform configuration
Provisioning and de-provisioning of user accounts in conjunction with policies
Installation and deployment of endpoint devices (PC, Mac, Mobile)
Maintaining and upgrading hardware
Responding to alerts and notifications
Ensuring that any new solutions have the appropriate documentation and are understood by the team

๐Ÿ‘ฉโ€๐Ÿ”ง 2nd Line Analyst - ๐Ÿ‘ฉโ€๐Ÿ”ง IT Support Analyst

Actions - BETA

Summary

The 2nd Line Support Analyst is responsible for PC, Mac and server configuration, mobile device management and application support. Providing support to users whilst assisting with the configuration and administration of the EUT systems in support of on-going operations and projects. This role requires superb interpersonal skills.

Criteria

๐Ÿ“ฏ Delivering Value - ๐Ÿ‘จโ€๐Ÿ”ง Play3r

๐Ÿ Core

  • Bases recommendations on citable, sound analysis of risks, benefits and value
  • Considers and discusses alternative ways of performing tasks to enhance productivity and delivery of value
  • Demonstrate a robust approach to producing estimates i.e. breaking down tasks into sub-elements and quantifying time required
  • Demonstrates appreciation of RoI when defining and performing tasks by vocally considering effort vs value return
  • Identifies opportunities with existing products/solutions to further develop value opportunities
  • Self-conscious of rabbit-holes, and can identify when in one
  • Holds an iterative, and value-incrementing approach to solutions development, always considering MVP/S
  • Doesnโ€™t over-engineer or gold-plate solutions unnecessessarilly

๐ŸŽฏ Client Focus - ๐Ÿ‘จโ€๐Ÿ”ง Play3r

๐Ÿ Core

  • Actively listens to clients to identify and understand their needs and objectives; asks questions to identify client interests, views & motivations
  • Consults clients when exploring solution options
  • Proactively undertakes appropriate research to build client knowledge & help inform discussions
  • Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates
  • Proactively uses knowledge of client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs
  • Successfully adapts solutions to reflect changes in client requirements
  • Develops solutions which clients find easy to use and understand; adopts the clientโ€™s perspective to aid product design

๐Ÿ“… Planning and Organisation - ๐Ÿ‘จโ€๐Ÿ”ง Play3r

๐Ÿ Core

  • Develops clear, documented action plans, with realistic expectations & objectives
  • Anticipates & realistically appraises potential problems or changes; develops contingency plans to ensure desired outcome is achieved effectively within agreed timelines
  • Converts plans to task components for self and others, including timelines & targets
  • Accurately tracks own development progress and effectively forecasts output
  • Takes full responsibility for own productivity and output.
  • Accurately identifies & secures required resources before implementing plans e.g. adequate capacity in team
  • Able to balance time dedicated to maintaining existing business with business development

๐Ÿคน Problem Solving - ๐Ÿ‘จโ€๐Ÿ”ง Play3r

๐Ÿ Core

  • Uses research to better understand an issue and come to reasoned decisions about how to resolve a problem
  • Identifies the root causes of blockers
  • Uses visualisation tools (SWOT, brainstorming, cause-effect diagrams) to gain fuller understanding of issues
  • Analytical; deduces meaning from numerical & verbal data sources & uses such data to generate solutions to current problems or future changes
  • Where relevant develops tools or models to further analyse data sources e.g. to test assumptions or develop scenarios

๐Ÿ’ฌ Communication - ๐Ÿ‘ฉโ€๐Ÿซ Pr0

๐Ÿ Core

  • Provides clear and easily understood briefs to others, making clear expected outcomes and which tasks are to be completed by whom
  • Displays strong presentation/writing skills
  • Ensures all relevant information is communicated to others to enable them to successfully execute delegated tasks
  • Presents proposals in a clear and structured manner
  • Produces and maintains clear & concise technical specifications throughout the project
  • Seeks out and gives constructive, actionable feedback where valuable.
  • Can gather influence and support for their work, confidently debating and defending their decisions and approach.
  • Able to simply explain complex concepts and deliver difficult messages clearly.

๐Ÿฅ‡ Striving For Success - ๐Ÿ‘ฉโ€๐Ÿซ Pr0

๐Ÿ Core

  • Consistently reflects on own performance & seeks continuous improvement
  • Seeks to exceed expectations
  • Demonstrates an attention to detail and quality, and looks to evaluate solutions as part of a desire to drive quality improvement
  • Aware of own credibility. Actively seeks to reinforce and enhance this
  • Devotes time to expand technical expertise to inform and improve client solutions & work processes
  • Seeks views of others and accepts constructive criticism

๐Ÿ‘จโ€๐Ÿ‘จโ€๐Ÿ‘ง Team Orientation - ๐Ÿ‘ฉโ€๐Ÿซ Pr0

๐Ÿ Core

  • Demonstrates awareness of different perspectives, working styles and preferences in team
  • Organises social or more formal team activities
  • Provides constructive feedback and suggestions, including to more senior colleagues
  • Defends colleagues in the face of unwarranted criticism
  • Encourages and assists with the personal development of others
  • Puts systems in place to encourage team communication and shared learning
  • Demonstrates trust of team members by fully delegating tasks or projects

๐Ÿ’ป IT - ๐Ÿ‘จโ€๐Ÿ”ง Play3r

๐Ÿ› ๏ธ Engineering

  • Be a point of contact and support for our global user base
  • Assist in the development of the infrastructure by recommending and installing new products, by making use of the features already available from installed products, to enhance the flexibility and efficiency of UNiDAYS, whilst always keeping in mind the stability, security, resilience and disaster recovery needs.
  • Systems and platform administration and maintenance
  • Patch management via WSUS
  • Updates and upgrades to various hardware and software
  • Installation of software and hardware
  • The configuration of network components
  • Understanding and configuration of communication tooling (Slack, Hangouts, VOIP)
  • Understanding and documenting the detailed configuration of the platforms
  • Provide fault diagnosis and treatment to address issues and problems
  • Assisting with implementing and maintaining security principles, threat detection, vulnerability management
  • Keeping up to date with industry trends, product lifecycles and roadmaps to provide appropriate recommendations
  • Training of staff to ensure developed solutions can be maintained and supported by other staff

๐Ÿ‘ฉโ€๐Ÿ”ง 2nd Line Analyst - ๐Ÿ‘ฉโ€๐Ÿ”ง IT Support Analyst

๐Ÿ Core - ๐Ÿ“ฏ Delivering Value

Your expected level is ๐Ÿ‘จโ€๐Ÿ”ง Play3r

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Actively contributes to the design of products and solutions
Aware of the value of providing outstanding client service and what can be done on a day-to-day basis to deliver this
Justifies the use of business resources and suggested changes to processes in terms of value deliverance
Clear on the purpose and value of all tasks and will seek clarification when not
Accurately estimates the amount of effort required to complete projects, and performs duties to the required standard within agreed timescales
Aware of competitive nature of the business, who we compete with and how UNiDAYS can be different
๐Ÿ‘จโ€๐Ÿ”ง Play3r Bases recommendations on citable, sound analysis of risks, benefits and value
Considers and discusses alternative ways of performing tasks to enhance productivity and delivery of value
Demonstrate a robust approach to producing estimates i.e. breaking down tasks into sub-elements and quantifying time required
Demonstrates appreciation of RoI when defining and performing tasks by vocally considering effort vs value return
Identifies opportunities with existing products/solutions to further develop value opportunities
Self-conscious of rabbit-holes, and can identify when in one
Holds an iterative, and value-incrementing approach to solutions development, always considering MVP/S
Doesnโ€™t over-engineer or gold-plate solutions unnecessessarilly

๐Ÿ Core - ๐ŸŽฏ Client Focus

Your expected level is ๐Ÿ‘จโ€๐Ÿ”ง Play3r

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Work activities are directed by, or focused on client needs; client remains primary focus
Demonstrates a genuine interest in clients and visibly acts in their best interests
Makes self-visible or available as a point of contact for clients
Manages all client enquiries in a professional and understanding way
Invites and receptive to client feedback
Understands who their client and stakeholders are for every task
Responds and meets client requests in a timely and appropriate manner
๐Ÿ‘จโ€๐Ÿ”ง Play3r Actively listens to clients to identify and understand their needs and objectives; asks questions to identify client interests, views & motivations
Consults clients when exploring solution options
Proactively undertakes appropriate research to build client knowledge & help inform discussions
Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates
Proactively uses knowledge of client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs
Successfully adapts solutions to reflect changes in client requirements
Develops solutions which clients find easy to use and understand; adopts the clientโ€™s perspective to aid product design

๐Ÿ Core - ๐Ÿ“… Planning and Organisation

Your expected level is ๐Ÿ‘จโ€๐Ÿ”ง Play3r

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Actively listens to identify and understand needs and objectives; asks questions to identify interests, views & motivations
Understands the objectives of and participates actively in team ceremonies. Prepared and organised to make the most of squad time.
Consults stakeholders when exploring solution options.
Undertakes appropriate research to build client knowledge & help inform discussions
Fully competent with the day-to-day use of JIRA and other productivity tools
Proactively uses knowledge of the business, needs & objectives to drive the development & delivery of appropriate solutions
Successfully adapts service provision to reflect changes in requirements
Ensures stakeholders are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates
๐Ÿ‘จโ€๐Ÿ”ง Play3r Develops clear, documented action plans, with realistic expectations & objectives
Anticipates & realistically appraises potential problems or changes; develops contingency plans to ensure desired outcome is achieved effectively within agreed timelines
Converts plans to task components for self and others, including timelines & targets
Accurately tracks own development progress and effectively forecasts output
Takes full responsibility for own productivity and output.
Accurately identifies & secures required resources before implementing plans e.g. adequate capacity in team
Able to balance time dedicated to maintaining existing business with business development

๐Ÿ Core - ๐Ÿคน Problem Solving

Your expected level is ๐Ÿ‘จโ€๐Ÿ”ง Play3r

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Takes immediate action or initiative to resolve issues preventing satisfactory work completion; including seeking help from others
Comes to line manager with potential solutions to problems rather than just presenting the issue
Considers past experience of similar situations & existing procedures to think through potential approaches to addressing problems
Records solutions appropriately, with concise and complete explanations and justifications
When asked can suggest some improvements to work processes to prevent future problems
Refuses to become blocked. Tries to unblock themselves first before seeking help
Distinguishes between relevant and irrelevant information in order to make logical decisions
Openly acknowledge mistakes & takes action to rectify them
๐Ÿ‘จโ€๐Ÿ”ง Play3r Uses research to better understand an issue and come to reasoned decisions about how to resolve a problem
Identifies the root causes of blockers
Uses visualisation tools (SWOT, brainstorming, cause-effect diagrams) to gain fuller understanding of issues
Analytical; deduces meaning from numerical & verbal data sources & uses such data to generate solutions to current problems or future changes
Where relevant develops tools or models to further analyse data sources e.g. to test assumptions or develop scenarios

๐Ÿ Core - ๐Ÿ’ฌ Communication

Your expected level is ๐Ÿ‘ฉโ€๐Ÿซ Pr0

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Actively listens to project briefs and asks questions where necessary to clarify understanding of own role and the project as a whole
Where unsure checks what the expectations are for the delivery of tasks
Asks for feedback and advice where necessary to enable successful completion of delegated work
Shows interpersonal sensitivity
Communicates concisely and clearly, sticking to facts and avoiding jargon, acronyms or abbreviations where appropriate
Treats all interactions with respect and compassion
Establishes the quality and frequency of feedback required by manager / client and routinely meets these requirements
Acts as a role model for corporate standards of integrity both within the business and externally
๐Ÿ‘จโ€๐Ÿ”ง Play3r Maintains a constant dialogue with all project stakeholders to ensure a clear and joint understanding of project direction and progress
Translates complex issues into simple terms and manageable chunks for others to understand
Verifies that others have received, consumed and understood presented information during discussions
Produces reports which are accurate, easily understood, succinct and worded appropriately for target audience
Identifies assumptions, shares direction and tailors communication to audience.
Communicates effectively to a wide range of stakeholders, e.g. sharing updates at all hands
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Provides clear and easily understood briefs to others, making clear expected outcomes and which tasks are to be completed by whom
Displays strong presentation/writing skills
Ensures all relevant information is communicated to others to enable them to successfully execute delegated tasks
Presents proposals in a clear and structured manner
Produces and maintains clear & concise technical specifications throughout the project
Seeks out and gives constructive, actionable feedback where valuable.
Can gather influence and support for their work, confidently debating and defending their decisions and approach.
Able to simply explain complex concepts and deliver difficult messages clearly.

๐Ÿ Core - ๐Ÿฅ‡ Striving For Success

Your expected level is ๐Ÿ‘ฉโ€๐Ÿซ Pr0

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Tackles work with enthusiasm, and takes a positive outlook when things are difficult
Shows commitment to work objectives & underlying tasks
Willing to accept advice from others regarding how objectives could be achieved
Sets deadlines and strives to meet them
Gains a sense of achievement and self-satisfaction from successfully meeting targets and business needs
Prepared to examine own skills and abilities to identify ways of improving performance e.g. discusses personal development with line manager
๐Ÿ‘จโ€๐Ÿ”ง Play3r Perseveres to overcome obstacles / resistance until objectives are fully met and tasks completed
Proactive in taking on extra tasks or responsibility
Prepared to work flexibly, including working beyond standard hours in order to finish tasks to meet project deadlines
Actively seeks out work and maintains to-do lists for personal peeves
Self-motivated to achieve; shows initiative and performs to a high level with low levels of supervision
Adopts good practice or new techniques from others.
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Consistently reflects on own performance & seeks continuous improvement
Seeks to exceed expectations
Demonstrates an attention to detail and quality, and looks to evaluate solutions as part of a desire to drive quality improvement
Aware of own credibility. Actively seeks to reinforce and enhance this
Devotes time to expand technical expertise to inform and improve client solutions & work processes
Seeks views of others and accepts constructive criticism

๐Ÿ Core - ๐Ÿ‘จโ€๐Ÿ‘จโ€๐Ÿ‘ง Team Orientation

Your expected level is ๐Ÿ‘ฉโ€๐Ÿซ Pr0

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Shows genuine commitment to the team and company
Prepared to compromise or go with team decision
Easily and quickly adapts to new challenges and ways of working
Takes responsibility for own actions
Has positive relationships with team members displaying high levels of reliability and responsibility
Always ready and available to help others
๐Ÿ‘จโ€๐Ÿ”ง Play3r Makes self available to others; proactively offers to assist others with activities to meet deadlines or manage short-term work pressures
Regularly and pro-actively communicates with colleagues regarding project or task progress.
Prepares for and actively participates in team meetings
Willingly seeks input and ideas from colleagues
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Demonstrates awareness of different perspectives, working styles and preferences in team
Organises social or more formal team activities
Provides constructive feedback and suggestions, including to more senior colleagues
Defends colleagues in the face of unwarranted criticism
Encourages and assists with the personal development of others
Puts systems in place to encourage team communication and shared learning
Demonstrates trust of team members by fully delegating tasks or projects

๐Ÿ› ๏ธ Engineering - ๐Ÿ’ป IT

Your expected level is ๐Ÿ‘จโ€๐Ÿ”ง Play3r

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Be the first point of contact and support for a global user base
Provide triage and incident classification
Responding to incidents, problems and requests
Diagnosing issues and resolution of those issues
Documentation of platform configuration
Provisioning and de-provisioning of user accounts in conjunction with policies
Installation and deployment of endpoint devices (PC, Mac, Mobile)
Maintaining and upgrading hardware
Responding to alerts and notifications
Ensuring that any new solutions have the appropriate documentation and are understood by the team
๐Ÿ‘จโ€๐Ÿ”ง Play3r Be a point of contact and support for our global user base
Assist in the development of the infrastructure by recommending and installing new products, by making use of the features already available from installed products, to enhance the flexibility and efficiency of UNiDAYS, whilst always keeping in mind the stability, security, resilience and disaster recovery needs.
Systems and platform administration and maintenance
Patch management via WSUS
Updates and upgrades to various hardware and software
Installation of software and hardware
The configuration of network components
Understanding and configuration of communication tooling (Slack, Hangouts, VOIP)
Understanding and documenting the detailed configuration of the platforms
Provide fault diagnosis and treatment to address issues and problems
Assisting with implementing and maintaining security principles, threat detection, vulnerability management
Keeping up to date with industry trends, product lifecycles and roadmaps to provide appropriate recommendations
Training of staff to ensure developed solutions can be maintained and supported by other staff

๐Ÿ‘ฉโ€๐Ÿ”ง 3rd Line Analyst - ๐Ÿ‘ฉโ€๐Ÿ”ง IT Support Analyst

Actions - BETA

Summary

The 3rd Line Support Analyst role is responsible for the maintenance, support and security of the UNiDAYS core server and desktop infrastructure. This includes all Microsoft Windows and Apple Mac operating systems and other infrastructure systems and applications, such as storage and virtualisation technologies. Youโ€™re a leader within the IT team, and possess effective management and prioritisation skills. Youโ€™ll create an environment built on trust, open communication, creative thinking, encouraging a cohesive team culture.

Criteria

๐Ÿ“ฏ Delivering Value - ๐Ÿ‘ฉโ€๐Ÿซ Pr0

๐Ÿ Core

  • Tracks and proactively reports team/project feature/value deliverance
  • Monitors expenditure against budgets and initiates corrective action as required
  • Monitors and reports on implementation of financial and technical investment decisions and activity in terms of ROI
  • Proposals are accurately costed & accurately predict the iteration duration
  • Makes informed decisions regarding the acceptance of projects based on their viability
  • Proactively identifies risks and raises with senior leaders
  • Makes robust business cases when requesting investment

๐ŸŽฏ Client Focus - ๐Ÿ‘ฉโ€๐Ÿซ Pr0

๐Ÿ Core

  • Utilises broad domain knowledge to recommend improved solutions
  • Ability to deal with changing requirements from clients and changes in focus
  • Represents the client and their interests in discussions, and ensures all decisions are made with the clientโ€™s context considered
  • Undertakes appropriate research to build Client knowledge & help inform discussions
  • Maintains the customers best interests at heart. Designs solutions which are appropriate and add the required value.

๐Ÿ“… Planning and Organisation - ๐Ÿ‘ฉโ€๐Ÿซ Pr0

๐Ÿ Core

  • Manages multiple complex projects using established project management methodologies
  • Integrates inputs from different sources/team members; optimises their contribution relevant to work programme
  • Optimises the allocation of resources
  • Assigns responsibilities and sets deadlines for tasks
  • Identifies critical path activities from project plans; concentrates extra effort on tasks where any delays impact on overall deadline
  • Sets/attends regular project meetings to assess progress against action plans and to ensure monitoring activity is routinely conducted
  • Varies project plan activity sequencing and timelines according to available resource to avoid delays

๐Ÿคน Problem Solving - ๐Ÿ‘ฉโ€๐Ÿซ Pr0

๐Ÿ Core

  • Ensures recommendations are evidence based. Bases decisions on robust analysis of the situation
  • Conducts option appraisal: systematically compares a number of approaches, weighs up relevant data before applying judgement; then makes recommendations.
  • Considers financial, technical, security and other risks before taking action or making decisions
  • Able to effectively and logically defend judgements if challenged

๐Ÿ’ฌ Communication - ๐Ÿ‘ฉโ€๐Ÿซ Pr0

๐Ÿ Core

  • Provides clear and easily understood briefs to others, making clear expected outcomes and which tasks are to be completed by whom
  • Displays strong presentation/writing skills
  • Ensures all relevant information is communicated to others to enable them to successfully execute delegated tasks
  • Presents proposals in a clear and structured manner
  • Produces and maintains clear & concise technical specifications throughout the project
  • Seeks out and gives constructive, actionable feedback where valuable.
  • Can gather influence and support for their work, confidently debating and defending their decisions and approach.
  • Able to simply explain complex concepts and deliver difficult messages clearly.

๐Ÿฅ‡ Striving For Success - ๐Ÿ‘ฉโ€๐Ÿซ Pr0

๐Ÿ Core

  • Consistently reflects on own performance & seeks continuous improvement
  • Seeks to exceed expectations
  • Demonstrates an attention to detail and quality, and looks to evaluate solutions as part of a desire to drive quality improvement
  • Aware of own credibility. Actively seeks to reinforce and enhance this
  • Devotes time to expand technical expertise to inform and improve client solutions & work processes
  • Seeks views of others and accepts constructive criticism

๐Ÿ‘จโ€๐Ÿ‘จโ€๐Ÿ‘ง Team Orientation - ๐Ÿง™ 1337

๐Ÿ Core

  • Seeks to understand team needs, motivations, strengths, dynamics to inform and optimise working arrangements and team performance
  • Employs robust methods for selecting team members for job roles
  • Strives to identify ways to improve team working processes and enhance team performance
  • Able to have difficult conversations where required
  • Shares team success internally and with other divisions; supportively encourages admission of collective mistakes, encouraging the team to learn from their experiences
  • Identifies sources of conflict within the team and acts in a facilitative manner to resolve conflict or improve cohesion

๐Ÿ’ป IT - ๐Ÿ‘ฉโ€๐Ÿซ Pr0

๐Ÿ› ๏ธ Engineering

  • Developing the infrastructure by recommending and implementing new products
  • Make use of and developing the features already available in existing products and services to enhance the flexibility and efficiency of the Group
  • Identify current and future information security risks and vulnerabilities. Validate and implement new releases, features, patches and updates in line with information security policies and regulations
  • Be mindful of stability, security, resilience and disaster recovery needs
  • Understanding and documenting detailed configuration of all systems including information security processes and procedures
  • Performing audits of internal processes and procedures to ensure compliance with regulatory requirements
  • Effectively communicating concepts and ideas to different audience types and gain management buy-in
  • Providing fault/threat diagnosis and treatment to address problems and security vulnerabilities
  • Working with other disciplines and 3rd parties to ensure products are installed, configured, integrated and supported to ensure that the solution is appropriate, impartial and meets the needs of the group
  • Being available to support systems and services outside of normal business hours
  • Motivating and inspire fellow team members
  • Setting a good example (role model) to other members of the team, being proactive in identifying, supporting, coaching and mentoring team members

๐Ÿ‘ฉโ€๐Ÿ”ง 3rd Line Analyst - ๐Ÿ‘ฉโ€๐Ÿ”ง IT Support Analyst

๐Ÿ Core - ๐Ÿ“ฏ Delivering Value

Your expected level is ๐Ÿ‘ฉโ€๐Ÿซ Pr0

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Actively contributes to the design of products and solutions
Aware of the value of providing outstanding client service and what can be done on a day-to-day basis to deliver this
Justifies the use of business resources and suggested changes to processes in terms of value deliverance
Clear on the purpose and value of all tasks and will seek clarification when not
Accurately estimates the amount of effort required to complete projects, and performs duties to the required standard within agreed timescales
Aware of competitive nature of the business, who we compete with and how UNiDAYS can be different
๐Ÿ‘จโ€๐Ÿ”ง Play3r Bases recommendations on citable, sound analysis of risks, benefits and value
Considers and discusses alternative ways of performing tasks to enhance productivity and delivery of value
Demonstrate a robust approach to producing estimates i.e. breaking down tasks into sub-elements and quantifying time required
Demonstrates appreciation of RoI when defining and performing tasks by vocally considering effort vs value return
Identifies opportunities with existing products/solutions to further develop value opportunities
Self-conscious of rabbit-holes, and can identify when in one
Holds an iterative, and value-incrementing approach to solutions development, always considering MVP/S
Doesnโ€™t over-engineer or gold-plate solutions unnecessessarilly
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Tracks and proactively reports team/project feature/value deliverance
Monitors expenditure against budgets and initiates corrective action as required
Monitors and reports on implementation of financial and technical investment decisions and activity in terms of ROI
Proposals are accurately costed & accurately predict the iteration duration
Makes informed decisions regarding the acceptance of projects based on their viability
Proactively identifies risks and raises with senior leaders
Makes robust business cases when requesting investment

๐Ÿ Core - ๐ŸŽฏ Client Focus

Your expected level is ๐Ÿ‘ฉโ€๐Ÿซ Pr0

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Work activities are directed by, or focused on client needs; client remains primary focus
Demonstrates a genuine interest in clients and visibly acts in their best interests
Makes self-visible or available as a point of contact for clients
Manages all client enquiries in a professional and understanding way
Invites and receptive to client feedback
Understands who their client and stakeholders are for every task
Responds and meets client requests in a timely and appropriate manner
๐Ÿ‘จโ€๐Ÿ”ง Play3r Actively listens to clients to identify and understand their needs and objectives; asks questions to identify client interests, views & motivations
Consults clients when exploring solution options
Proactively undertakes appropriate research to build client knowledge & help inform discussions
Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates
Proactively uses knowledge of client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs
Successfully adapts solutions to reflect changes in client requirements
Develops solutions which clients find easy to use and understand; adopts the clientโ€™s perspective to aid product design
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Utilises broad domain knowledge to recommend improved solutions
Ability to deal with changing requirements from clients and changes in focus
Represents the client and their interests in discussions, and ensures all decisions are made with the clientโ€™s context considered
Undertakes appropriate research to build Client knowledge & help inform discussions
Maintains the customers best interests at heart. Designs solutions which are appropriate and add the required value.

๐Ÿ Core - ๐Ÿ“… Planning and Organisation

Your expected level is ๐Ÿ‘ฉโ€๐Ÿซ Pr0

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Actively listens to identify and understand needs and objectives; asks questions to identify interests, views & motivations
Understands the objectives of and participates actively in team ceremonies. Prepared and organised to make the most of squad time.
Consults stakeholders when exploring solution options.
Undertakes appropriate research to build client knowledge & help inform discussions
Fully competent with the day-to-day use of JIRA and other productivity tools
Proactively uses knowledge of the business, needs & objectives to drive the development & delivery of appropriate solutions
Successfully adapts service provision to reflect changes in requirements
Ensures stakeholders are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates
๐Ÿ‘จโ€๐Ÿ”ง Play3r Develops clear, documented action plans, with realistic expectations & objectives
Anticipates & realistically appraises potential problems or changes; develops contingency plans to ensure desired outcome is achieved effectively within agreed timelines
Converts plans to task components for self and others, including timelines & targets
Accurately tracks own development progress and effectively forecasts output
Takes full responsibility for own productivity and output.
Accurately identifies & secures required resources before implementing plans e.g. adequate capacity in team
Able to balance time dedicated to maintaining existing business with business development
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Manages multiple complex projects using established project management methodologies
Integrates inputs from different sources/team members; optimises their contribution relevant to work programme
Optimises the allocation of resources
Assigns responsibilities and sets deadlines for tasks
Identifies critical path activities from project plans; concentrates extra effort on tasks where any delays impact on overall deadline
Sets/attends regular project meetings to assess progress against action plans and to ensure monitoring activity is routinely conducted
Varies project plan activity sequencing and timelines according to available resource to avoid delays

๐Ÿ Core - ๐Ÿคน Problem Solving

Your expected level is ๐Ÿ‘ฉโ€๐Ÿซ Pr0

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Takes immediate action or initiative to resolve issues preventing satisfactory work completion; including seeking help from others
Comes to line manager with potential solutions to problems rather than just presenting the issue
Considers past experience of similar situations & existing procedures to think through potential approaches to addressing problems
Records solutions appropriately, with concise and complete explanations and justifications
When asked can suggest some improvements to work processes to prevent future problems
Refuses to become blocked. Tries to unblock themselves first before seeking help
Distinguishes between relevant and irrelevant information in order to make logical decisions
Openly acknowledge mistakes & takes action to rectify them
๐Ÿ‘จโ€๐Ÿ”ง Play3r Uses research to better understand an issue and come to reasoned decisions about how to resolve a problem
Identifies the root causes of blockers
Uses visualisation tools (SWOT, brainstorming, cause-effect diagrams) to gain fuller understanding of issues
Analytical; deduces meaning from numerical & verbal data sources & uses such data to generate solutions to current problems or future changes
Where relevant develops tools or models to further analyse data sources e.g. to test assumptions or develop scenarios
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Ensures recommendations are evidence based. Bases decisions on robust analysis of the situation
Conducts option appraisal: systematically compares a number of approaches, weighs up relevant data before applying judgement; then makes recommendations.
Considers financial, technical, security and other risks before taking action or making decisions
Able to effectively and logically defend judgements if challenged

๐Ÿ Core - ๐Ÿ’ฌ Communication

Your expected level is ๐Ÿ‘ฉโ€๐Ÿซ Pr0

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Actively listens to project briefs and asks questions where necessary to clarify understanding of own role and the project as a whole
Where unsure checks what the expectations are for the delivery of tasks
Asks for feedback and advice where necessary to enable successful completion of delegated work
Shows interpersonal sensitivity
Communicates concisely and clearly, sticking to facts and avoiding jargon, acronyms or abbreviations where appropriate
Treats all interactions with respect and compassion
Establishes the quality and frequency of feedback required by manager / client and routinely meets these requirements
Acts as a role model for corporate standards of integrity both within the business and externally
๐Ÿ‘จโ€๐Ÿ”ง Play3r Maintains a constant dialogue with all project stakeholders to ensure a clear and joint understanding of project direction and progress
Translates complex issues into simple terms and manageable chunks for others to understand
Verifies that others have received, consumed and understood presented information during discussions
Produces reports which are accurate, easily understood, succinct and worded appropriately for target audience
Identifies assumptions, shares direction and tailors communication to audience.
Communicates effectively to a wide range of stakeholders, e.g. sharing updates at all hands
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Provides clear and easily understood briefs to others, making clear expected outcomes and which tasks are to be completed by whom
Displays strong presentation/writing skills
Ensures all relevant information is communicated to others to enable them to successfully execute delegated tasks
Presents proposals in a clear and structured manner
Produces and maintains clear & concise technical specifications throughout the project
Seeks out and gives constructive, actionable feedback where valuable.
Can gather influence and support for their work, confidently debating and defending their decisions and approach.
Able to simply explain complex concepts and deliver difficult messages clearly.

๐Ÿ Core - ๐Ÿฅ‡ Striving For Success

Your expected level is ๐Ÿ‘ฉโ€๐Ÿซ Pr0

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Tackles work with enthusiasm, and takes a positive outlook when things are difficult
Shows commitment to work objectives & underlying tasks
Willing to accept advice from others regarding how objectives could be achieved
Sets deadlines and strives to meet them
Gains a sense of achievement and self-satisfaction from successfully meeting targets and business needs
Prepared to examine own skills and abilities to identify ways of improving performance e.g. discusses personal development with line manager
๐Ÿ‘จโ€๐Ÿ”ง Play3r Perseveres to overcome obstacles / resistance until objectives are fully met and tasks completed
Proactive in taking on extra tasks or responsibility
Prepared to work flexibly, including working beyond standard hours in order to finish tasks to meet project deadlines
Actively seeks out work and maintains to-do lists for personal peeves
Self-motivated to achieve; shows initiative and performs to a high level with low levels of supervision
Adopts good practice or new techniques from others.
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Consistently reflects on own performance & seeks continuous improvement
Seeks to exceed expectations
Demonstrates an attention to detail and quality, and looks to evaluate solutions as part of a desire to drive quality improvement
Aware of own credibility. Actively seeks to reinforce and enhance this
Devotes time to expand technical expertise to inform and improve client solutions & work processes
Seeks views of others and accepts constructive criticism

๐Ÿ Core - ๐Ÿ‘จโ€๐Ÿ‘จโ€๐Ÿ‘ง Team Orientation

Your expected level is ๐Ÿง™ 1337

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Shows genuine commitment to the team and company
Prepared to compromise or go with team decision
Easily and quickly adapts to new challenges and ways of working
Takes responsibility for own actions
Has positive relationships with team members displaying high levels of reliability and responsibility
Always ready and available to help others
๐Ÿ‘จโ€๐Ÿ”ง Play3r Makes self available to others; proactively offers to assist others with activities to meet deadlines or manage short-term work pressures
Regularly and pro-actively communicates with colleagues regarding project or task progress.
Prepares for and actively participates in team meetings
Willingly seeks input and ideas from colleagues
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Demonstrates awareness of different perspectives, working styles and preferences in team
Organises social or more formal team activities
Provides constructive feedback and suggestions, including to more senior colleagues
Defends colleagues in the face of unwarranted criticism
Encourages and assists with the personal development of others
Puts systems in place to encourage team communication and shared learning
Demonstrates trust of team members by fully delegating tasks or projects
๐Ÿง™ 1337 Seeks to understand team needs, motivations, strengths, dynamics to inform and optimise working arrangements and team performance
Employs robust methods for selecting team members for job roles
Strives to identify ways to improve team working processes and enhance team performance
Able to have difficult conversations where required
Shares team success internally and with other divisions; supportively encourages admission of collective mistakes, encouraging the team to learn from their experiences
Identifies sources of conflict within the team and acts in a facilitative manner to resolve conflict or improve cohesion

๐Ÿ› ๏ธ Engineering - ๐Ÿ’ป IT

Your expected level is ๐Ÿ‘ฉโ€๐Ÿซ Pr0

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Be the first point of contact and support for a global user base
Provide triage and incident classification
Responding to incidents, problems and requests
Diagnosing issues and resolution of those issues
Documentation of platform configuration
Provisioning and de-provisioning of user accounts in conjunction with policies
Installation and deployment of endpoint devices (PC, Mac, Mobile)
Maintaining and upgrading hardware
Responding to alerts and notifications
Ensuring that any new solutions have the appropriate documentation and are understood by the team
๐Ÿ‘จโ€๐Ÿ”ง Play3r Be a point of contact and support for our global user base
Assist in the development of the infrastructure by recommending and installing new products, by making use of the features already available from installed products, to enhance the flexibility and efficiency of UNiDAYS, whilst always keeping in mind the stability, security, resilience and disaster recovery needs.
Systems and platform administration and maintenance
Patch management via WSUS
Updates and upgrades to various hardware and software
Installation of software and hardware
The configuration of network components
Understanding and configuration of communication tooling (Slack, Hangouts, VOIP)
Understanding and documenting the detailed configuration of the platforms
Provide fault diagnosis and treatment to address issues and problems
Assisting with implementing and maintaining security principles, threat detection, vulnerability management
Keeping up to date with industry trends, product lifecycles and roadmaps to provide appropriate recommendations
Training of staff to ensure developed solutions can be maintained and supported by other staff
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Developing the infrastructure by recommending and implementing new products
Make use of and developing the features already available in existing products and services to enhance the flexibility and efficiency of the Group
Identify current and future information security risks and vulnerabilities. Validate and implement new releases, features, patches and updates in line with information security policies and regulations
Be mindful of stability, security, resilience and disaster recovery needs
Understanding and documenting detailed configuration of all systems including information security processes and procedures
Performing audits of internal processes and procedures to ensure compliance with regulatory requirements
Effectively communicating concepts and ideas to different audience types and gain management buy-in
Providing fault/threat diagnosis and treatment to address problems and security vulnerabilities
Working with other disciplines and 3rd parties to ensure products are installed, configured, integrated and supported to ensure that the solution is appropriate, impartial and meets the needs of the group
Being available to support systems and services outside of normal business hours
Motivating and inspire fellow team members
Setting a good example (role model) to other members of the team, being proactive in identifying, supporting, coaching and mentoring team members

๐Ÿ‘ฉโ€๐Ÿ”ง IT Manager - ๐Ÿ‘ฉโ€๐Ÿ”ง IT Support Analyst

Actions - BETA

Summary

The main focus of the IT Manager is to lead and manage the global IT team, oversee and manage IT service delivery and service support, ensure services are reliable, scalable, and secure, and control the IT budget for UNiDAYS.

Criteria

๐Ÿ“ฏ Delivering Value - ๐Ÿง™ 1337

๐Ÿ Core

  • Tracks team / department / company KPIs and maintains robust forecasts
  • Conducts detailed planning/modelling of new proposals to comprehensively evaluate the value/RoI impact of options.
  • Has a sound understanding of accountancy terms linked to business accounts; applies knowledge to inform business operations
  • Manages technical/financial risks, develops robust systems to mitigate any identified risks.
  • Employs robust and evidence based approach to developing strategy; works to understand audience dynamics, clearly identify needs, segment of the audience, offer competitively advantaged products and services.

๐ŸŽฏ Client Focus - ๐Ÿง™ 1337

๐Ÿ Core

  • Conceives and drives the development of solutions that anticipate impending client needs
  • Ability to read clients and agree desired outcomes that are mutually beneficial i.e. win/win outcomes
  • Proactively uses knowledge of the client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs
  • Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates.

๐Ÿ“… Planning and Organisation - ๐Ÿง™ 1337

๐Ÿ Core

  • Conducts a robust situational analysis โ€“ market/technology attractiveness & competitive position
  • Devises strategies aligned to analysis of market/technology; aware of alternative strategic options
  • Segments the market to identify most value generating client groups or segments; positions company offer to satisfy needs of key user groups
  • Sets SMART Strategic objectives/goals; devises critical success factors (CSFs) aligned to strategy; sets KPIs/performance metrics to track implementation
  • Presents evidence (e.g. DAM, Verification, usage, impressions) to justify strategy adopted
  • Outlines exactly how strategy will be delivered; clarifies accountabilities, workload, resources needed, milestones and expectations

๐Ÿคน Problem Solving - ๐Ÿง™ 1337

๐Ÿ Core

  • Makes sound judgement even when making complex or difficult decisions or when under time pressures.
  • Sets processes for managing business risk
  • Takes full accountability for implementing resultant decisions
  • Identifies potential blockers before they occur, and prevents them

๐Ÿ’ฌ Communication - ๐Ÿง™ 1337

๐Ÿ Core

  • Ensures the team has strong relationships with stakeholders, fully recognises their constraints and concerns and creates mutual recognition and trust.
  • Consistently and frequently communicates / demonstrates organisational values, expectations and boundaries
  • Communicates business needs to others, conveying the importance of these needs from all perspectives
  • Produces detailed and accurate delivery plans, presenting them objectively and transparently
  • Motivates and engages employees through communication
  • Articulates and unites a team behind a clear and compelling vision, mission and strategy, along multiple time horizons.

๐Ÿฅ‡ Striving For Success - ๐Ÿง™ 1337

๐Ÿ Core

  • Consistently strives to achieve targets or goals at a team/departmental/company level
  • Prepared to take calculated risks to improve performance/delivery
  • Is never satisfied with current business performance; continually seeks to improve business performance & drive the organisation forward
  • Monitors business performance
  • Seeks ways to enhance team performance; reinforces and rewards positive achievements to encourage further improvement
  • Pursues potential business opportunity leads, or creates openings for others
  • Prepared to constructively challenge the practices or rationale of others in order to improve client solutions or work processes

๐Ÿ‘จโ€๐Ÿ‘จโ€๐Ÿ‘ง Team Orientation - ๐Ÿง™ 1337

๐Ÿ Core

  • Seeks to understand team needs, motivations, strengths, dynamics to inform and optimise working arrangements and team performance
  • Employs robust methods for selecting team members for job roles
  • Strives to identify ways to improve team working processes and enhance team performance
  • Able to have difficult conversations where required
  • Shares team success internally and with other divisions; supportively encourages admission of collective mistakes, encouraging the team to learn from their experiences
  • Identifies sources of conflict within the team and acts in a facilitative manner to resolve conflict or improve cohesion

๐Ÿ’ป IT - ๐Ÿง™ 1337

๐Ÿ› ๏ธ Engineering

  • Management, support, development and leadership of the IT team, including prioritising work, carrying out 1-1s and performance reviews, and managing the flow of work through the servicedesk.
  • Oversight of the service lifecycle from service design and operation through to continuous improvement.
  • Change management and chairing the weekly CAB meetings.
  • Defining, creating and maintaining policies and procedures.
  • Overall technical responsibility for the IT function across the globe, including:
  • Infrastructure, networks, and supporting services.
  • Endpoint deployment and management.
  • Defining and managing the hardware life cycle.
  • Business continuity, backup, disaster prevention, mitigation and recovery.
  • Communication technologies (email and messaging).
  • Voice communication technologies (telephony, fixed line, mobile and VOIP).
  • Facilities (power, physical hardware, air conditioning, security, fire suppression, and others).
  • Software applications and services.
  • Print and copy technology.
  • Other technologies not listed above.
  • Maintaining IT security and legal/regulatory compliance including the Data Protection Act and other requirements.
  • Recruiting, interviewing and selecting IT staff
  • Identifying risks, areas of improvement, weaknesses, and implementing control measures.
  • Managing the IT budget, including staffing costs.
  • Global supplier relationship management, setting SLAs, contract negotiation and dispute resolution.
  • Maintaining accurate documentation of the IT estate
  • Oversight and control of software licensing
  • IT project management
  • Reporting on headline IT team status
  • Motivate and inspire fellow team members
  • Set a good example (role model) to other members of the team, being proactive in identifying, supporting, coaching and mentoring team members

๐Ÿ‘ฉโ€๐Ÿ”ง IT Manager - ๐Ÿ‘ฉโ€๐Ÿ”ง IT Support Analyst

๐Ÿ Core - ๐Ÿ“ฏ Delivering Value

Your expected level is ๐Ÿง™ 1337

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Actively contributes to the design of products and solutions
Aware of the value of providing outstanding client service and what can be done on a day-to-day basis to deliver this
Justifies the use of business resources and suggested changes to processes in terms of value deliverance
Clear on the purpose and value of all tasks and will seek clarification when not
Accurately estimates the amount of effort required to complete projects, and performs duties to the required standard within agreed timescales
Aware of competitive nature of the business, who we compete with and how UNiDAYS can be different
๐Ÿ‘จโ€๐Ÿ”ง Play3r Bases recommendations on citable, sound analysis of risks, benefits and value
Considers and discusses alternative ways of performing tasks to enhance productivity and delivery of value
Demonstrate a robust approach to producing estimates i.e. breaking down tasks into sub-elements and quantifying time required
Demonstrates appreciation of RoI when defining and performing tasks by vocally considering effort vs value return
Identifies opportunities with existing products/solutions to further develop value opportunities
Self-conscious of rabbit-holes, and can identify when in one
Holds an iterative, and value-incrementing approach to solutions development, always considering MVP/S
Doesnโ€™t over-engineer or gold-plate solutions unnecessessarilly
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Tracks and proactively reports team/project feature/value deliverance
Monitors expenditure against budgets and initiates corrective action as required
Monitors and reports on implementation of financial and technical investment decisions and activity in terms of ROI
Proposals are accurately costed & accurately predict the iteration duration
Makes informed decisions regarding the acceptance of projects based on their viability
Proactively identifies risks and raises with senior leaders
Makes robust business cases when requesting investment
๐Ÿง™ 1337 Tracks team / department / company KPIs and maintains robust forecasts
Conducts detailed planning/modelling of new proposals to comprehensively evaluate the value/RoI impact of options.
Has a sound understanding of accountancy terms linked to business accounts; applies knowledge to inform business operations
Manages technical/financial risks, develops robust systems to mitigate any identified risks.
Employs robust and evidence based approach to developing strategy; works to understand audience dynamics, clearly identify needs, segment of the audience, offer competitively advantaged products and services.

๐Ÿ Core - ๐ŸŽฏ Client Focus

Your expected level is ๐Ÿง™ 1337

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Work activities are directed by, or focused on client needs; client remains primary focus
Demonstrates a genuine interest in clients and visibly acts in their best interests
Makes self-visible or available as a point of contact for clients
Manages all client enquiries in a professional and understanding way
Invites and receptive to client feedback
Understands who their client and stakeholders are for every task
Responds and meets client requests in a timely and appropriate manner
๐Ÿ‘จโ€๐Ÿ”ง Play3r Actively listens to clients to identify and understand their needs and objectives; asks questions to identify client interests, views & motivations
Consults clients when exploring solution options
Proactively undertakes appropriate research to build client knowledge & help inform discussions
Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates
Proactively uses knowledge of client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs
Successfully adapts solutions to reflect changes in client requirements
Develops solutions which clients find easy to use and understand; adopts the clientโ€™s perspective to aid product design
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Utilises broad domain knowledge to recommend improved solutions
Ability to deal with changing requirements from clients and changes in focus
Represents the client and their interests in discussions, and ensures all decisions are made with the clientโ€™s context considered
Undertakes appropriate research to build Client knowledge & help inform discussions
Maintains the customers best interests at heart. Designs solutions which are appropriate and add the required value.
๐Ÿง™ 1337 Conceives and drives the development of solutions that anticipate impending client needs
Ability to read clients and agree desired outcomes that are mutually beneficial i.e. win/win outcomes
Proactively uses knowledge of the client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs
Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates.

๐Ÿ Core - ๐Ÿ“… Planning and Organisation

Your expected level is ๐Ÿง™ 1337

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Actively listens to identify and understand needs and objectives; asks questions to identify interests, views & motivations
Understands the objectives of and participates actively in team ceremonies. Prepared and organised to make the most of squad time.
Consults stakeholders when exploring solution options.
Undertakes appropriate research to build client knowledge & help inform discussions
Fully competent with the day-to-day use of JIRA and other productivity tools
Proactively uses knowledge of the business, needs & objectives to drive the development & delivery of appropriate solutions
Successfully adapts service provision to reflect changes in requirements
Ensures stakeholders are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates
๐Ÿ‘จโ€๐Ÿ”ง Play3r Develops clear, documented action plans, with realistic expectations & objectives
Anticipates & realistically appraises potential problems or changes; develops contingency plans to ensure desired outcome is achieved effectively within agreed timelines
Converts plans to task components for self and others, including timelines & targets
Accurately tracks own development progress and effectively forecasts output
Takes full responsibility for own productivity and output.
Accurately identifies & secures required resources before implementing plans e.g. adequate capacity in team
Able to balance time dedicated to maintaining existing business with business development
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Manages multiple complex projects using established project management methodologies
Integrates inputs from different sources/team members; optimises their contribution relevant to work programme
Optimises the allocation of resources
Assigns responsibilities and sets deadlines for tasks
Identifies critical path activities from project plans; concentrates extra effort on tasks where any delays impact on overall deadline
Sets/attends regular project meetings to assess progress against action plans and to ensure monitoring activity is routinely conducted
Varies project plan activity sequencing and timelines according to available resource to avoid delays
๐Ÿง™ 1337 Conducts a robust situational analysis โ€“ market/technology attractiveness & competitive position
Devises strategies aligned to analysis of market/technology; aware of alternative strategic options
Segments the market to identify most value generating client groups or segments; positions company offer to satisfy needs of key user groups
Sets SMART Strategic objectives/goals; devises critical success factors (CSFs) aligned to strategy; sets KPIs/performance metrics to track implementation
Presents evidence (e.g. DAM, Verification, usage, impressions) to justify strategy adopted
Outlines exactly how strategy will be delivered; clarifies accountabilities, workload, resources needed, milestones and expectations

๐Ÿ Core - ๐Ÿคน Problem Solving

Your expected level is ๐Ÿง™ 1337

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Takes immediate action or initiative to resolve issues preventing satisfactory work completion; including seeking help from others
Comes to line manager with potential solutions to problems rather than just presenting the issue
Considers past experience of similar situations & existing procedures to think through potential approaches to addressing problems
Records solutions appropriately, with concise and complete explanations and justifications
When asked can suggest some improvements to work processes to prevent future problems
Refuses to become blocked. Tries to unblock themselves first before seeking help
Distinguishes between relevant and irrelevant information in order to make logical decisions
Openly acknowledge mistakes & takes action to rectify them
๐Ÿ‘จโ€๐Ÿ”ง Play3r Uses research to better understand an issue and come to reasoned decisions about how to resolve a problem
Identifies the root causes of blockers
Uses visualisation tools (SWOT, brainstorming, cause-effect diagrams) to gain fuller understanding of issues
Analytical; deduces meaning from numerical & verbal data sources & uses such data to generate solutions to current problems or future changes
Where relevant develops tools or models to further analyse data sources e.g. to test assumptions or develop scenarios
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Ensures recommendations are evidence based. Bases decisions on robust analysis of the situation
Conducts option appraisal: systematically compares a number of approaches, weighs up relevant data before applying judgement; then makes recommendations.
Considers financial, technical, security and other risks before taking action or making decisions
Able to effectively and logically defend judgements if challenged
๐Ÿง™ 1337 Makes sound judgement even when making complex or difficult decisions or when under time pressures.
Sets processes for managing business risk
Takes full accountability for implementing resultant decisions
Identifies potential blockers before they occur, and prevents them

๐Ÿ Core - ๐Ÿ’ฌ Communication

Your expected level is ๐Ÿง™ 1337

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Actively listens to project briefs and asks questions where necessary to clarify understanding of own role and the project as a whole
Where unsure checks what the expectations are for the delivery of tasks
Asks for feedback and advice where necessary to enable successful completion of delegated work
Shows interpersonal sensitivity
Communicates concisely and clearly, sticking to facts and avoiding jargon, acronyms or abbreviations where appropriate
Treats all interactions with respect and compassion
Establishes the quality and frequency of feedback required by manager / client and routinely meets these requirements
Acts as a role model for corporate standards of integrity both within the business and externally
๐Ÿ‘จโ€๐Ÿ”ง Play3r Maintains a constant dialogue with all project stakeholders to ensure a clear and joint understanding of project direction and progress
Translates complex issues into simple terms and manageable chunks for others to understand
Verifies that others have received, consumed and understood presented information during discussions
Produces reports which are accurate, easily understood, succinct and worded appropriately for target audience
Identifies assumptions, shares direction and tailors communication to audience.
Communicates effectively to a wide range of stakeholders, e.g. sharing updates at all hands
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Provides clear and easily understood briefs to others, making clear expected outcomes and which tasks are to be completed by whom
Displays strong presentation/writing skills
Ensures all relevant information is communicated to others to enable them to successfully execute delegated tasks
Presents proposals in a clear and structured manner
Produces and maintains clear & concise technical specifications throughout the project
Seeks out and gives constructive, actionable feedback where valuable.
Can gather influence and support for their work, confidently debating and defending their decisions and approach.
Able to simply explain complex concepts and deliver difficult messages clearly.
๐Ÿง™ 1337 Ensures the team has strong relationships with stakeholders, fully recognises their constraints and concerns and creates mutual recognition and trust.
Consistently and frequently communicates / demonstrates organisational values, expectations and boundaries
Communicates business needs to others, conveying the importance of these needs from all perspectives
Produces detailed and accurate delivery plans, presenting them objectively and transparently
Motivates and engages employees through communication
Articulates and unites a team behind a clear and compelling vision, mission and strategy, along multiple time horizons.

๐Ÿ Core - ๐Ÿฅ‡ Striving For Success

Your expected level is ๐Ÿง™ 1337

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Tackles work with enthusiasm, and takes a positive outlook when things are difficult
Shows commitment to work objectives & underlying tasks
Willing to accept advice from others regarding how objectives could be achieved
Sets deadlines and strives to meet them
Gains a sense of achievement and self-satisfaction from successfully meeting targets and business needs
Prepared to examine own skills and abilities to identify ways of improving performance e.g. discusses personal development with line manager
๐Ÿ‘จโ€๐Ÿ”ง Play3r Perseveres to overcome obstacles / resistance until objectives are fully met and tasks completed
Proactive in taking on extra tasks or responsibility
Prepared to work flexibly, including working beyond standard hours in order to finish tasks to meet project deadlines
Actively seeks out work and maintains to-do lists for personal peeves
Self-motivated to achieve; shows initiative and performs to a high level with low levels of supervision
Adopts good practice or new techniques from others.
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Consistently reflects on own performance & seeks continuous improvement
Seeks to exceed expectations
Demonstrates an attention to detail and quality, and looks to evaluate solutions as part of a desire to drive quality improvement
Aware of own credibility. Actively seeks to reinforce and enhance this
Devotes time to expand technical expertise to inform and improve client solutions & work processes
Seeks views of others and accepts constructive criticism
๐Ÿง™ 1337 Consistently strives to achieve targets or goals at a team/departmental/company level
Prepared to take calculated risks to improve performance/delivery
Is never satisfied with current business performance; continually seeks to improve business performance & drive the organisation forward
Monitors business performance
Seeks ways to enhance team performance; reinforces and rewards positive achievements to encourage further improvement
Pursues potential business opportunity leads, or creates openings for others
Prepared to constructively challenge the practices or rationale of others in order to improve client solutions or work processes

๐Ÿ Core - ๐Ÿ‘จโ€๐Ÿ‘จโ€๐Ÿ‘ง Team Orientation

Your expected level is ๐Ÿง™ 1337

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Shows genuine commitment to the team and company
Prepared to compromise or go with team decision
Easily and quickly adapts to new challenges and ways of working
Takes responsibility for own actions
Has positive relationships with team members displaying high levels of reliability and responsibility
Always ready and available to help others
๐Ÿ‘จโ€๐Ÿ”ง Play3r Makes self available to others; proactively offers to assist others with activities to meet deadlines or manage short-term work pressures
Regularly and pro-actively communicates with colleagues regarding project or task progress.
Prepares for and actively participates in team meetings
Willingly seeks input and ideas from colleagues
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Demonstrates awareness of different perspectives, working styles and preferences in team
Organises social or more formal team activities
Provides constructive feedback and suggestions, including to more senior colleagues
Defends colleagues in the face of unwarranted criticism
Encourages and assists with the personal development of others
Puts systems in place to encourage team communication and shared learning
Demonstrates trust of team members by fully delegating tasks or projects
๐Ÿง™ 1337 Seeks to understand team needs, motivations, strengths, dynamics to inform and optimise working arrangements and team performance
Employs robust methods for selecting team members for job roles
Strives to identify ways to improve team working processes and enhance team performance
Able to have difficult conversations where required
Shares team success internally and with other divisions; supportively encourages admission of collective mistakes, encouraging the team to learn from their experiences
Identifies sources of conflict within the team and acts in a facilitative manner to resolve conflict or improve cohesion

๐Ÿ› ๏ธ Engineering - ๐Ÿ’ป IT

Your expected level is ๐Ÿง™ 1337

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Be the first point of contact and support for a global user base
Provide triage and incident classification
Responding to incidents, problems and requests
Diagnosing issues and resolution of those issues
Documentation of platform configuration
Provisioning and de-provisioning of user accounts in conjunction with policies
Installation and deployment of endpoint devices (PC, Mac, Mobile)
Maintaining and upgrading hardware
Responding to alerts and notifications
Ensuring that any new solutions have the appropriate documentation and are understood by the team
๐Ÿ‘จโ€๐Ÿ”ง Play3r Be a point of contact and support for our global user base
Assist in the development of the infrastructure by recommending and installing new products, by making use of the features already available from installed products, to enhance the flexibility and efficiency of UNiDAYS, whilst always keeping in mind the stability, security, resilience and disaster recovery needs.
Systems and platform administration and maintenance
Patch management via WSUS
Updates and upgrades to various hardware and software
Installation of software and hardware
The configuration of network components
Understanding and configuration of communication tooling (Slack, Hangouts, VOIP)
Understanding and documenting the detailed configuration of the platforms
Provide fault diagnosis and treatment to address issues and problems
Assisting with implementing and maintaining security principles, threat detection, vulnerability management
Keeping up to date with industry trends, product lifecycles and roadmaps to provide appropriate recommendations
Training of staff to ensure developed solutions can be maintained and supported by other staff
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Developing the infrastructure by recommending and implementing new products
Make use of and developing the features already available in existing products and services to enhance the flexibility and efficiency of the Group
Identify current and future information security risks and vulnerabilities. Validate and implement new releases, features, patches and updates in line with information security policies and regulations
Be mindful of stability, security, resilience and disaster recovery needs
Understanding and documenting detailed configuration of all systems including information security processes and procedures
Performing audits of internal processes and procedures to ensure compliance with regulatory requirements
Effectively communicating concepts and ideas to different audience types and gain management buy-in
Providing fault/threat diagnosis and treatment to address problems and security vulnerabilities
Working with other disciplines and 3rd parties to ensure products are installed, configured, integrated and supported to ensure that the solution is appropriate, impartial and meets the needs of the group
Being available to support systems and services outside of normal business hours
Motivating and inspire fellow team members
Setting a good example (role model) to other members of the team, being proactive in identifying, supporting, coaching and mentoring team members
๐Ÿง™ 1337 Management, support, development and leadership of the IT team, including prioritising work, carrying out 1-1s and performance reviews, and managing the flow of work through the servicedesk.
Oversight of the service lifecycle from service design and operation through to continuous improvement.
Change management and chairing the weekly CAB meetings.
Defining, creating and maintaining policies and procedures.
Overall technical responsibility for the IT function across the globe, including:
Infrastructure, networks, and supporting services.
Endpoint deployment and management.
Defining and managing the hardware life cycle.
Business continuity, backup, disaster prevention, mitigation and recovery.
Communication technologies (email and messaging).
Voice communication technologies (telephony, fixed line, mobile and VOIP).
Facilities (power, physical hardware, air conditioning, security, fire suppression, and others).
Software applications and services.
Print and copy technology.
Other technologies not listed above.
Maintaining IT security and legal/regulatory compliance including the Data Protection Act and other requirements.
Recruiting, interviewing and selecting IT staff
Identifying risks, areas of improvement, weaknesses, and implementing control measures.
Managing the IT budget, including staffing costs.
Global supplier relationship management, setting SLAs, contract negotiation and dispute resolution.
Maintaining accurate documentation of the IT estate
Oversight and control of software licensing
IT project management
Reporting on headline IT team status
Motivate and inspire fellow team members
Set a good example (role model) to other members of the team, being proactive in identifying, supporting, coaching and mentoring team members

๐Ÿ‘ท Software Engineer

Summary

Level Overview

๐Ÿ Core ๐Ÿ› ๏ธ Engineering
๐Ÿ“ฏ Delivering Value ๐ŸŽฏ Client Focus ๐Ÿ“… Planning and Organisation ๐Ÿคน Problem Solving ๐Ÿ’ฌ Communication ๐Ÿฅ‡ Striving For Success ๐Ÿ‘จโ€๐Ÿ‘จโ€๐Ÿ‘ง Team Orientation ๐Ÿ”ง Software Engineering
๐Ÿ‘ท Junior Software Engineer ๐Ÿ‘ฉโ€๐ŸŽ“ n00b ๐Ÿ‘ฉโ€๐ŸŽ“ n00b ๐Ÿ‘ฉโ€๐ŸŽ“ n00b ๐Ÿ‘ฉโ€๐ŸŽ“ n00b ๐Ÿ‘ฉโ€๐ŸŽ“ n00b ๐Ÿ‘จโ€๐Ÿ”ง Play3r ๐Ÿ‘จโ€๐Ÿ”ง Play3r ๐Ÿ‘ฉโ€๐ŸŽ“ n00b
๐Ÿ‘ท Mid-Level Software Engineer ๐Ÿ‘จโ€๐Ÿ”ง Play3r ๐Ÿ‘จโ€๐Ÿ”ง Play3r ๐Ÿ‘จโ€๐Ÿ”ง Play3r ๐Ÿ‘จโ€๐Ÿ”ง Play3r ๐Ÿ‘ฉโ€๐Ÿซ Pr0 ๐Ÿ‘ฉโ€๐Ÿซ Pr0 ๐Ÿ‘ฉโ€๐Ÿซ Pr0 ๐Ÿ‘จโ€๐Ÿ”ง Play3r
๐Ÿ‘ท Senior Software Engineer ๐Ÿ‘ฉโ€๐Ÿซ Pr0 ๐Ÿ‘ฉโ€๐Ÿซ Pr0 ๐Ÿ‘ฉโ€๐Ÿซ Pr0 ๐Ÿ‘ฉโ€๐Ÿซ Pr0 ๐Ÿ‘ฉโ€๐Ÿซ Pr0 ๐Ÿ‘ฉโ€๐Ÿซ Pr0 ๐Ÿง™ 1337 ๐Ÿ‘ฉโ€๐Ÿซ Pr0
๐Ÿ‘ท Lead Software Engineer ๐Ÿง™ 1337 ๐Ÿง™ 1337 ๐Ÿง™ 1337 ๐Ÿง™ 1337 ๐Ÿง™ 1337 ๐Ÿง™ 1337 ๐Ÿง™ 1337 ๐Ÿง™ 1337

๐Ÿ‘ท Junior Software Engineer - ๐Ÿ‘ท Software Engineer

Actions - BETA

Summary

The Junior Engineer is responsible for working with the team around them to both deliver solutions and hone their craft. Youโ€™ll be open-minded and sponge-like in your willingness to soak up knowledge. Youโ€™ll enjoy solving complex problems, utilising those around you to help where required. You need to be tenacious, sticking with problems and completing tasks to a good standard.

Criteria

๐Ÿ“ฏ Delivering Value - ๐Ÿ‘ฉโ€๐ŸŽ“ n00b

๐Ÿ Core

  • Actively contributes to the design of products and solutions
  • Aware of the value of providing outstanding client service and what can be done on a day-to-day basis to deliver this
  • Justifies the use of business resources and suggested changes to processes in terms of value deliverance
  • Clear on the purpose and value of all tasks and will seek clarification when not
  • Accurately estimates the amount of effort required to complete projects, and performs duties to the required standard within agreed timescales
  • Aware of competitive nature of the business, who we compete with and how UNiDAYS can be different

๐ŸŽฏ Client Focus - ๐Ÿ‘ฉโ€๐ŸŽ“ n00b

๐Ÿ Core

  • Work activities are directed by, or focused on client needs; client remains primary focus
  • Demonstrates a genuine interest in clients and visibly acts in their best interests
  • Makes self-visible or available as a point of contact for clients
  • Manages all client enquiries in a professional and understanding way
  • Invites and receptive to client feedback
  • Understands who their client and stakeholders are for every task
  • Responds and meets client requests in a timely and appropriate manner

๐Ÿ“… Planning and Organisation - ๐Ÿ‘ฉโ€๐ŸŽ“ n00b

๐Ÿ Core

  • Actively listens to identify and understand needs and objectives; asks questions to identify interests, views & motivations
  • Understands the objectives of and participates actively in team ceremonies. Prepared and organised to make the most of squad time.
  • Consults stakeholders when exploring solution options.
  • Undertakes appropriate research to build client knowledge & help inform discussions
  • Fully competent with the day-to-day use of JIRA and other productivity tools
  • Proactively uses knowledge of the business, needs & objectives to drive the development & delivery of appropriate solutions
  • Successfully adapts service provision to reflect changes in requirements
  • Ensures stakeholders are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates

๐Ÿคน Problem Solving - ๐Ÿ‘ฉโ€๐ŸŽ“ n00b

๐Ÿ Core

  • Takes immediate action or initiative to resolve issues preventing satisfactory work completion; including seeking help from others
  • Comes to line manager with potential solutions to problems rather than just presenting the issue
  • Considers past experience of similar situations & existing procedures to think through potential approaches to addressing problems
  • Records solutions appropriately, with concise and complete explanations and justifications
  • When asked can suggest some improvements to work processes to prevent future problems
  • Refuses to become blocked. Tries to unblock themselves first before seeking help
  • Distinguishes between relevant and irrelevant information in order to make logical decisions
  • Openly acknowledge mistakes & takes action to rectify them

๐Ÿ’ฌ Communication - ๐Ÿ‘ฉโ€๐ŸŽ“ n00b

๐Ÿ Core

  • Actively listens to project briefs and asks questions where necessary to clarify understanding of own role and the project as a whole
  • Where unsure checks what the expectations are for the delivery of tasks
  • Asks for feedback and advice where necessary to enable successful completion of delegated work
  • Shows interpersonal sensitivity
  • Communicates concisely and clearly, sticking to facts and avoiding jargon, acronyms or abbreviations where appropriate
  • Treats all interactions with respect and compassion
  • Establishes the quality and frequency of feedback required by manager / client and routinely meets these requirements
  • Acts as a role model for corporate standards of integrity both within the business and externally

๐Ÿฅ‡ Striving For Success - ๐Ÿ‘จโ€๐Ÿ”ง Play3r

๐Ÿ Core

  • Perseveres to overcome obstacles / resistance until objectives are fully met and tasks completed
  • Proactive in taking on extra tasks or responsibility
  • Prepared to work flexibly, including working beyond standard hours in order to finish tasks to meet project deadlines
  • Actively seeks out work and maintains to-do lists for personal peeves
  • Self-motivated to achieve; shows initiative and performs to a high level with low levels of supervision
  • Adopts good practice or new techniques from others.

๐Ÿ‘จโ€๐Ÿ‘จโ€๐Ÿ‘ง Team Orientation - ๐Ÿ‘จโ€๐Ÿ”ง Play3r

๐Ÿ Core

  • Makes self available to others; proactively offers to assist others with activities to meet deadlines or manage short-term work pressures
  • Regularly and pro-actively communicates with colleagues regarding project or task progress.
  • Prepares for and actively participates in team meetings
  • Willingly seeks input and ideas from colleagues

๐Ÿ”ง Software Engineering - ๐Ÿ‘ฉโ€๐ŸŽ“ n00b

๐Ÿ› ๏ธ Engineering

  • Understands the importance of version control and its best practices
  • Actively participates in and welcomes critical code review
  • Self motivated and able to identify knowledge gaps
  • Abides by coding standards
  • Has a good working knoweldge of relevant programming languages
  • Learns to write correct code, following guidance and training materials
  • Adheres to delivery/deployment practices
  • Helps the team, does what needs doing
  • Seeks guidance from other engineers, rather than answers
  • Delivers assigned tasks, working with a more senior team member
  • Improves documentation that is incorrect
  • Actively participates in Retrospective and other team ceremonies
  • Fixes simple bugs

๐Ÿ‘ท Junior Software Engineer - ๐Ÿ‘ท Software Engineer

๐Ÿ Core - ๐Ÿ“ฏ Delivering Value

Your expected level is ๐Ÿ‘ฉโ€๐ŸŽ“ n00b

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Actively contributes to the design of products and solutions
Aware of the value of providing outstanding client service and what can be done on a day-to-day basis to deliver this
Justifies the use of business resources and suggested changes to processes in terms of value deliverance
Clear on the purpose and value of all tasks and will seek clarification when not
Accurately estimates the amount of effort required to complete projects, and performs duties to the required standard within agreed timescales
Aware of competitive nature of the business, who we compete with and how UNiDAYS can be different

๐Ÿ Core - ๐ŸŽฏ Client Focus

Your expected level is ๐Ÿ‘ฉโ€๐ŸŽ“ n00b

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Work activities are directed by, or focused on client needs; client remains primary focus
Demonstrates a genuine interest in clients and visibly acts in their best interests
Makes self-visible or available as a point of contact for clients
Manages all client enquiries in a professional and understanding way
Invites and receptive to client feedback
Understands who their client and stakeholders are for every task
Responds and meets client requests in a timely and appropriate manner

๐Ÿ Core - ๐Ÿ“… Planning and Organisation

Your expected level is ๐Ÿ‘ฉโ€๐ŸŽ“ n00b

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Actively listens to identify and understand needs and objectives; asks questions to identify interests, views & motivations
Understands the objectives of and participates actively in team ceremonies. Prepared and organised to make the most of squad time.
Consults stakeholders when exploring solution options.
Undertakes appropriate research to build client knowledge & help inform discussions
Fully competent with the day-to-day use of JIRA and other productivity tools
Proactively uses knowledge of the business, needs & objectives to drive the development & delivery of appropriate solutions
Successfully adapts service provision to reflect changes in requirements
Ensures stakeholders are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates

๐Ÿ Core - ๐Ÿคน Problem Solving

Your expected level is ๐Ÿ‘ฉโ€๐ŸŽ“ n00b

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Takes immediate action or initiative to resolve issues preventing satisfactory work completion; including seeking help from others
Comes to line manager with potential solutions to problems rather than just presenting the issue
Considers past experience of similar situations & existing procedures to think through potential approaches to addressing problems
Records solutions appropriately, with concise and complete explanations and justifications
When asked can suggest some improvements to work processes to prevent future problems
Refuses to become blocked. Tries to unblock themselves first before seeking help
Distinguishes between relevant and irrelevant information in order to make logical decisions
Openly acknowledge mistakes & takes action to rectify them

๐Ÿ Core - ๐Ÿ’ฌ Communication

Your expected level is ๐Ÿ‘ฉโ€๐ŸŽ“ n00b

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Actively listens to project briefs and asks questions where necessary to clarify understanding of own role and the project as a whole
Where unsure checks what the expectations are for the delivery of tasks
Asks for feedback and advice where necessary to enable successful completion of delegated work
Shows interpersonal sensitivity
Communicates concisely and clearly, sticking to facts and avoiding jargon, acronyms or abbreviations where appropriate
Treats all interactions with respect and compassion
Establishes the quality and frequency of feedback required by manager / client and routinely meets these requirements
Acts as a role model for corporate standards of integrity both within the business and externally

๐Ÿ Core - ๐Ÿฅ‡ Striving For Success

Your expected level is ๐Ÿ‘จโ€๐Ÿ”ง Play3r

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Tackles work with enthusiasm, and takes a positive outlook when things are difficult
Shows commitment to work objectives & underlying tasks
Willing to accept advice from others regarding how objectives could be achieved
Sets deadlines and strives to meet them
Gains a sense of achievement and self-satisfaction from successfully meeting targets and business needs
Prepared to examine own skills and abilities to identify ways of improving performance e.g. discusses personal development with line manager
๐Ÿ‘จโ€๐Ÿ”ง Play3r Perseveres to overcome obstacles / resistance until objectives are fully met and tasks completed
Proactive in taking on extra tasks or responsibility
Prepared to work flexibly, including working beyond standard hours in order to finish tasks to meet project deadlines
Actively seeks out work and maintains to-do lists for personal peeves
Self-motivated to achieve; shows initiative and performs to a high level with low levels of supervision
Adopts good practice or new techniques from others.

๐Ÿ Core - ๐Ÿ‘จโ€๐Ÿ‘จโ€๐Ÿ‘ง Team Orientation

Your expected level is ๐Ÿ‘จโ€๐Ÿ”ง Play3r

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Shows genuine commitment to the team and company
Prepared to compromise or go with team decision
Easily and quickly adapts to new challenges and ways of working
Takes responsibility for own actions
Has positive relationships with team members displaying high levels of reliability and responsibility
Always ready and available to help others
๐Ÿ‘จโ€๐Ÿ”ง Play3r Makes self available to others; proactively offers to assist others with activities to meet deadlines or manage short-term work pressures
Regularly and pro-actively communicates with colleagues regarding project or task progress.
Prepares for and actively participates in team meetings
Willingly seeks input and ideas from colleagues

๐Ÿ”ง Software Engineering - ๐Ÿ‘ฉโ€๐ŸŽ“ n00b

๐Ÿ› ๏ธ Engineering

  • Understands the importance of version control and its best practices
  • Actively participates in and welcomes critical code review
  • Self motivated and able to identify knowledge gaps
  • Abides by coding standards
  • Has a good working knoweldge of relevant programming languages
  • Learns to write correct code, following guidance and training materials
  • Adheres to delivery/deployment practices
  • Helps the team, does what needs doing
  • Seeks guidance from other engineers, rather than answers
  • Delivers assigned tasks, working with a more senior team member
  • Improves documentation that is incorrect
  • Actively participates in Retrospective and other team ceremonies
  • Fixes simple bugs

๐Ÿ‘ท Mid-Level Software Engineer - ๐Ÿ‘ท Software Engineer

Actions - BETA

Summary

As an engineer, you'll work in a constantly evolving environment, due to technological advances and the strategic direction of their organisation. You'll create, maintain, audit and improve systems to meet particular needs, testing systems to diagnose and resolve system faults. Youโ€™ll work to understand and deliver against the product roadmap, ensuring requirements are met to a good standard.

Criteria

๐Ÿ“ฏ Delivering Value - ๐Ÿ‘จโ€๐Ÿ”ง Play3r

๐Ÿ Core

  • Bases recommendations on citable, sound analysis of risks, benefits and value
  • Considers and discusses alternative ways of performing tasks to enhance productivity and delivery of value
  • Demonstrate a robust approach to producing estimates i.e. breaking down tasks into sub-elements and quantifying time required
  • Demonstrates appreciation of RoI when defining and performing tasks by vocally considering effort vs value return
  • Identifies opportunities with existing products/solutions to further develop value opportunities
  • Self-conscious of rabbit-holes, and can identify when in one
  • Holds an iterative, and value-incrementing approach to solutions development, always considering MVP/S
  • Doesnโ€™t over-engineer or gold-plate solutions unnecessessarilly

๐ŸŽฏ Client Focus - ๐Ÿ‘จโ€๐Ÿ”ง Play3r

๐Ÿ Core

  • Actively listens to clients to identify and understand their needs and objectives; asks questions to identify client interests, views & motivations
  • Consults clients when exploring solution options
  • Proactively undertakes appropriate research to build client knowledge & help inform discussions
  • Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates
  • Proactively uses knowledge of client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs
  • Successfully adapts solutions to reflect changes in client requirements
  • Develops solutions which clients find easy to use and understand; adopts the clientโ€™s perspective to aid product design

๐Ÿ“… Planning and Organisation - ๐Ÿ‘จโ€๐Ÿ”ง Play3r

๐Ÿ Core

  • Develops clear, documented action plans, with realistic expectations & objectives
  • Anticipates & realistically appraises potential problems or changes; develops contingency plans to ensure desired outcome is achieved effectively within agreed timelines
  • Converts plans to task components for self and others, including timelines & targets
  • Accurately tracks own development progress and effectively forecasts output
  • Takes full responsibility for own productivity and output.
  • Accurately identifies & secures required resources before implementing plans e.g. adequate capacity in team
  • Able to balance time dedicated to maintaining existing business with business development

๐Ÿคน Problem Solving - ๐Ÿ‘จโ€๐Ÿ”ง Play3r

๐Ÿ Core

  • Uses research to better understand an issue and come to reasoned decisions about how to resolve a problem
  • Identifies the root causes of blockers
  • Uses visualisation tools (SWOT, brainstorming, cause-effect diagrams) to gain fuller understanding of issues
  • Analytical; deduces meaning from numerical & verbal data sources & uses such data to generate solutions to current problems or future changes
  • Where relevant develops tools or models to further analyse data sources e.g. to test assumptions or develop scenarios

๐Ÿ’ฌ Communication - ๐Ÿ‘ฉโ€๐Ÿซ Pr0

๐Ÿ Core

  • Provides clear and easily understood briefs to others, making clear expected outcomes and which tasks are to be completed by whom
  • Displays strong presentation/writing skills
  • Ensures all relevant information is communicated to others to enable them to successfully execute delegated tasks
  • Presents proposals in a clear and structured manner
  • Produces and maintains clear & concise technical specifications throughout the project
  • Seeks out and gives constructive, actionable feedback where valuable.
  • Can gather influence and support for their work, confidently debating and defending their decisions and approach.
  • Able to simply explain complex concepts and deliver difficult messages clearly.

๐Ÿฅ‡ Striving For Success - ๐Ÿ‘ฉโ€๐Ÿซ Pr0

๐Ÿ Core

  • Consistently reflects on own performance & seeks continuous improvement
  • Seeks to exceed expectations
  • Demonstrates an attention to detail and quality, and looks to evaluate solutions as part of a desire to drive quality improvement
  • Aware of own credibility. Actively seeks to reinforce and enhance this
  • Devotes time to expand technical expertise to inform and improve client solutions & work processes
  • Seeks views of others and accepts constructive criticism

๐Ÿ‘จโ€๐Ÿ‘จโ€๐Ÿ‘ง Team Orientation - ๐Ÿ‘ฉโ€๐Ÿซ Pr0

๐Ÿ Core

  • Demonstrates awareness of different perspectives, working styles and preferences in team
  • Organises social or more formal team activities
  • Provides constructive feedback and suggestions, including to more senior colleagues
  • Defends colleagues in the face of unwarranted criticism
  • Encourages and assists with the personal development of others
  • Puts systems in place to encourage team communication and shared learning
  • Demonstrates trust of team members by fully delegating tasks or projects

๐Ÿ”ง Software Engineering - ๐Ÿ‘จโ€๐Ÿ”ง Play3r

๐Ÿ› ๏ธ Engineering

  • Appreciates and advocates the reasoning for coding standards
  • Able to deliver most tasks without significant assistance
  • Has a good working knowledge of relevant areas of codebase and its dependencies
  • Submits PRs to OSS/internal dependency projects to improve functionality/fix bugs
  • Understands and recognises common coding patterns and understands their applicability
  • Able to disect and debug existing code
  • Familiar with and practices decompiling binaries and finding external sources to improve understanding
  • Manages their own time effectively, prioritises their workload well, on time for meetings, aware when blocking others and unblocks
  • Competent at dividing problems into iterative steps
  • Fixes bugs involving a number of services and can investigate production issues
  • Uses appropriate algorithms and data structures to solve problems
  • Aware of revelant Computer Science topics such as concurrency, efficient CPU usage, caching and naming
  • Writes automated unit and acceptance tests

๐Ÿ‘ท Mid-Level Software Engineer - ๐Ÿ‘ท Software Engineer

๐Ÿ Core - ๐Ÿ“ฏ Delivering Value

Your expected level is ๐Ÿ‘จโ€๐Ÿ”ง Play3r

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Actively contributes to the design of products and solutions
Aware of the value of providing outstanding client service and what can be done on a day-to-day basis to deliver this
Justifies the use of business resources and suggested changes to processes in terms of value deliverance
Clear on the purpose and value of all tasks and will seek clarification when not
Accurately estimates the amount of effort required to complete projects, and performs duties to the required standard within agreed timescales
Aware of competitive nature of the business, who we compete with and how UNiDAYS can be different
๐Ÿ‘จโ€๐Ÿ”ง Play3r Bases recommendations on citable, sound analysis of risks, benefits and value
Considers and discusses alternative ways of performing tasks to enhance productivity and delivery of value
Demonstrate a robust approach to producing estimates i.e. breaking down tasks into sub-elements and quantifying time required
Demonstrates appreciation of RoI when defining and performing tasks by vocally considering effort vs value return
Identifies opportunities with existing products/solutions to further develop value opportunities
Self-conscious of rabbit-holes, and can identify when in one
Holds an iterative, and value-incrementing approach to solutions development, always considering MVP/S
Doesnโ€™t over-engineer or gold-plate solutions unnecessessarilly

๐Ÿ Core - ๐ŸŽฏ Client Focus

Your expected level is ๐Ÿ‘จโ€๐Ÿ”ง Play3r

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Work activities are directed by, or focused on client needs; client remains primary focus
Demonstrates a genuine interest in clients and visibly acts in their best interests
Makes self-visible or available as a point of contact for clients
Manages all client enquiries in a professional and understanding way
Invites and receptive to client feedback
Understands who their client and stakeholders are for every task
Responds and meets client requests in a timely and appropriate manner
๐Ÿ‘จโ€๐Ÿ”ง Play3r Actively listens to clients to identify and understand their needs and objectives; asks questions to identify client interests, views & motivations
Consults clients when exploring solution options
Proactively undertakes appropriate research to build client knowledge & help inform discussions
Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates
Proactively uses knowledge of client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs
Successfully adapts solutions to reflect changes in client requirements
Develops solutions which clients find easy to use and understand; adopts the clientโ€™s perspective to aid product design

๐Ÿ Core - ๐Ÿ“… Planning and Organisation

Your expected level is ๐Ÿ‘จโ€๐Ÿ”ง Play3r

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Actively listens to identify and understand needs and objectives; asks questions to identify interests, views & motivations
Understands the objectives of and participates actively in team ceremonies. Prepared and organised to make the most of squad time.
Consults stakeholders when exploring solution options.
Undertakes appropriate research to build client knowledge & help inform discussions
Fully competent with the day-to-day use of JIRA and other productivity tools
Proactively uses knowledge of the business, needs & objectives to drive the development & delivery of appropriate solutions
Successfully adapts service provision to reflect changes in requirements
Ensures stakeholders are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates
๐Ÿ‘จโ€๐Ÿ”ง Play3r Develops clear, documented action plans, with realistic expectations & objectives
Anticipates & realistically appraises potential problems or changes; develops contingency plans to ensure desired outcome is achieved effectively within agreed timelines
Converts plans to task components for self and others, including timelines & targets
Accurately tracks own development progress and effectively forecasts output
Takes full responsibility for own productivity and output.
Accurately identifies & secures required resources before implementing plans e.g. adequate capacity in team
Able to balance time dedicated to maintaining existing business with business development

๐Ÿ Core - ๐Ÿคน Problem Solving

Your expected level is ๐Ÿ‘จโ€๐Ÿ”ง Play3r

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Takes immediate action or initiative to resolve issues preventing satisfactory work completion; including seeking help from others
Comes to line manager with potential solutions to problems rather than just presenting the issue
Considers past experience of similar situations & existing procedures to think through potential approaches to addressing problems
Records solutions appropriately, with concise and complete explanations and justifications
When asked can suggest some improvements to work processes to prevent future problems
Refuses to become blocked. Tries to unblock themselves first before seeking help
Distinguishes between relevant and irrelevant information in order to make logical decisions
Openly acknowledge mistakes & takes action to rectify them
๐Ÿ‘จโ€๐Ÿ”ง Play3r Uses research to better understand an issue and come to reasoned decisions about how to resolve a problem
Identifies the root causes of blockers
Uses visualisation tools (SWOT, brainstorming, cause-effect diagrams) to gain fuller understanding of issues
Analytical; deduces meaning from numerical & verbal data sources & uses such data to generate solutions to current problems or future changes
Where relevant develops tools or models to further analyse data sources e.g. to test assumptions or develop scenarios

๐Ÿ Core - ๐Ÿ’ฌ Communication

Your expected level is ๐Ÿ‘ฉโ€๐Ÿซ Pr0

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Actively listens to project briefs and asks questions where necessary to clarify understanding of own role and the project as a whole
Where unsure checks what the expectations are for the delivery of tasks
Asks for feedback and advice where necessary to enable successful completion of delegated work
Shows interpersonal sensitivity
Communicates concisely and clearly, sticking to facts and avoiding jargon, acronyms or abbreviations where appropriate
Treats all interactions with respect and compassion
Establishes the quality and frequency of feedback required by manager / client and routinely meets these requirements
Acts as a role model for corporate standards of integrity both within the business and externally
๐Ÿ‘จโ€๐Ÿ”ง Play3r Maintains a constant dialogue with all project stakeholders to ensure a clear and joint understanding of project direction and progress
Translates complex issues into simple terms and manageable chunks for others to understand
Verifies that others have received, consumed and understood presented information during discussions
Produces reports which are accurate, easily understood, succinct and worded appropriately for target audience
Identifies assumptions, shares direction and tailors communication to audience.
Communicates effectively to a wide range of stakeholders, e.g. sharing updates at all hands
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Provides clear and easily understood briefs to others, making clear expected outcomes and which tasks are to be completed by whom
Displays strong presentation/writing skills
Ensures all relevant information is communicated to others to enable them to successfully execute delegated tasks
Presents proposals in a clear and structured manner
Produces and maintains clear & concise technical specifications throughout the project
Seeks out and gives constructive, actionable feedback where valuable.
Can gather influence and support for their work, confidently debating and defending their decisions and approach.
Able to simply explain complex concepts and deliver difficult messages clearly.

๐Ÿ Core - ๐Ÿฅ‡ Striving For Success

Your expected level is ๐Ÿ‘ฉโ€๐Ÿซ Pr0

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Tackles work with enthusiasm, and takes a positive outlook when things are difficult
Shows commitment to work objectives & underlying tasks
Willing to accept advice from others regarding how objectives could be achieved
Sets deadlines and strives to meet them
Gains a sense of achievement and self-satisfaction from successfully meeting targets and business needs
Prepared to examine own skills and abilities to identify ways of improving performance e.g. discusses personal development with line manager
๐Ÿ‘จโ€๐Ÿ”ง Play3r Perseveres to overcome obstacles / resistance until objectives are fully met and tasks completed
Proactive in taking on extra tasks or responsibility
Prepared to work flexibly, including working beyond standard hours in order to finish tasks to meet project deadlines
Actively seeks out work and maintains to-do lists for personal peeves
Self-motivated to achieve; shows initiative and performs to a high level with low levels of supervision
Adopts good practice or new techniques from others.
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Consistently reflects on own performance & seeks continuous improvement
Seeks to exceed expectations
Demonstrates an attention to detail and quality, and looks to evaluate solutions as part of a desire to drive quality improvement
Aware of own credibility. Actively seeks to reinforce and enhance this
Devotes time to expand technical expertise to inform and improve client solutions & work processes
Seeks views of others and accepts constructive criticism

๐Ÿ Core - ๐Ÿ‘จโ€๐Ÿ‘จโ€๐Ÿ‘ง Team Orientation

Your expected level is ๐Ÿ‘ฉโ€๐Ÿซ Pr0

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Shows genuine commitment to the team and company
Prepared to compromise or go with team decision
Easily and quickly adapts to new challenges and ways of working
Takes responsibility for own actions
Has positive relationships with team members displaying high levels of reliability and responsibility
Always ready and available to help others
๐Ÿ‘จโ€๐Ÿ”ง Play3r Makes self available to others; proactively offers to assist others with activities to meet deadlines or manage short-term work pressures
Regularly and pro-actively communicates with colleagues regarding project or task progress.
Prepares for and actively participates in team meetings
Willingly seeks input and ideas from colleagues
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Demonstrates awareness of different perspectives, working styles and preferences in team
Organises social or more formal team activities
Provides constructive feedback and suggestions, including to more senior colleagues
Defends colleagues in the face of unwarranted criticism
Encourages and assists with the personal development of others
Puts systems in place to encourage team communication and shared learning
Demonstrates trust of team members by fully delegating tasks or projects

๐Ÿ”ง Software Engineering - ๐Ÿ‘จโ€๐Ÿ”ง Play3r

๐Ÿ› ๏ธ Engineering

  • Appreciates and advocates the reasoning for coding standards
  • Able to deliver most tasks without significant assistance
  • Has a good working knowledge of relevant areas of codebase and its dependencies
  • Submits PRs to OSS/internal dependency projects to improve functionality/fix bugs
  • Understands and recognises common coding patterns and understands their applicability
  • Able to disect and debug existing code
  • Familiar with and practices decompiling binaries and finding external sources to improve understanding
  • Manages their own time effectively, prioritises their workload well, on time for meetings, aware when blocking others and unblocks
  • Competent at dividing problems into iterative steps
  • Fixes bugs involving a number of services and can investigate production issues
  • Uses appropriate algorithms and data structures to solve problems
  • Aware of revelant Computer Science topics such as concurrency, efficient CPU usage, caching and naming
  • Writes automated unit and acceptance tests

๐Ÿ‘ท Senior Software Engineer - ๐Ÿ‘ท Software Engineer

Actions - BETA

Summary

The senior engineer has a responsibility for the delivery of solutions throughout the software delivery cycle. The senior engineer is proactive, identifying bumps in the road before the team gets to them. Youโ€™ll coach and help develop the technical skills of the people around you, instilling your knowledge and experience. Youโ€™ll ensure that solutions meet the requirements set out by project sponsors, to the agreed timescales.

Criteria

๐Ÿ“ฏ Delivering Value - ๐Ÿ‘ฉโ€๐Ÿซ Pr0

๐Ÿ Core

  • Tracks and proactively reports team/project feature/value deliverance
  • Monitors expenditure against budgets and initiates corrective action as required
  • Monitors and reports on implementation of financial and technical investment decisions and activity in terms of ROI
  • Proposals are accurately costed & accurately predict the iteration duration
  • Makes informed decisions regarding the acceptance of projects based on their viability
  • Proactively identifies risks and raises with senior leaders
  • Makes robust business cases when requesting investment

๐ŸŽฏ Client Focus - ๐Ÿ‘ฉโ€๐Ÿซ Pr0

๐Ÿ Core

  • Utilises broad domain knowledge to recommend improved solutions
  • Ability to deal with changing requirements from clients and changes in focus
  • Represents the client and their interests in discussions, and ensures all decisions are made with the clientโ€™s context considered
  • Undertakes appropriate research to build Client knowledge & help inform discussions
  • Maintains the customers best interests at heart. Designs solutions which are appropriate and add the required value.

๐Ÿ“… Planning and Organisation - ๐Ÿ‘ฉโ€๐Ÿซ Pr0

๐Ÿ Core

  • Manages multiple complex projects using established project management methodologies
  • Integrates inputs from different sources/team members; optimises their contribution relevant to work programme
  • Optimises the allocation of resources
  • Assigns responsibilities and sets deadlines for tasks
  • Identifies critical path activities from project plans; concentrates extra effort on tasks where any delays impact on overall deadline
  • Sets/attends regular project meetings to assess progress against action plans and to ensure monitoring activity is routinely conducted
  • Varies project plan activity sequencing and timelines according to available resource to avoid delays

๐Ÿคน Problem Solving - ๐Ÿ‘ฉโ€๐Ÿซ Pr0

๐Ÿ Core

  • Ensures recommendations are evidence based. Bases decisions on robust analysis of the situation
  • Conducts option appraisal: systematically compares a number of approaches, weighs up relevant data before applying judgement; then makes recommendations.
  • Considers financial, technical, security and other risks before taking action or making decisions
  • Able to effectively and logically defend judgements if challenged

๐Ÿ’ฌ Communication - ๐Ÿ‘ฉโ€๐Ÿซ Pr0

๐Ÿ Core

  • Provides clear and easily understood briefs to others, making clear expected outcomes and which tasks are to be completed by whom
  • Displays strong presentation/writing skills
  • Ensures all relevant information is communicated to others to enable them to successfully execute delegated tasks
  • Presents proposals in a clear and structured manner
  • Produces and maintains clear & concise technical specifications throughout the project
  • Seeks out and gives constructive, actionable feedback where valuable.
  • Can gather influence and support for their work, confidently debating and defending their decisions and approach.
  • Able to simply explain complex concepts and deliver difficult messages clearly.

๐Ÿฅ‡ Striving For Success - ๐Ÿ‘ฉโ€๐Ÿซ Pr0

๐Ÿ Core

  • Consistently reflects on own performance & seeks continuous improvement
  • Seeks to exceed expectations
  • Demonstrates an attention to detail and quality, and looks to evaluate solutions as part of a desire to drive quality improvement
  • Aware of own credibility. Actively seeks to reinforce and enhance this
  • Devotes time to expand technical expertise to inform and improve client solutions & work processes
  • Seeks views of others and accepts constructive criticism

๐Ÿ‘จโ€๐Ÿ‘จโ€๐Ÿ‘ง Team Orientation - ๐Ÿง™ 1337

๐Ÿ Core

  • Seeks to understand team needs, motivations, strengths, dynamics to inform and optimise working arrangements and team performance
  • Employs robust methods for selecting team members for job roles
  • Strives to identify ways to improve team working processes and enhance team performance
  • Able to have difficult conversations where required
  • Shares team success internally and with other divisions; supportively encourages admission of collective mistakes, encouraging the team to learn from their experiences
  • Identifies sources of conflict within the team and acts in a facilitative manner to resolve conflict or improve cohesion

๐Ÿ”ง Software Engineering - ๐Ÿ‘ฉโ€๐Ÿซ Pr0

๐Ÿ› ๏ธ Engineering

  • Champions the team, focuses on tasks that contribute to team goals
  • Sets and upholds QA standards
  • Identifies patterns of weakness within the team, and collaborates to provide solutions
  • Able to translate functional requirements into technical ones
  • Ensures that everything shipped meets users needs.
  • Understands and appreciates the level of fidelity needed for different iterations of a features development

๐Ÿ‘ท Senior Software Engineer - ๐Ÿ‘ท Software Engineer

๐Ÿ Core - ๐Ÿ“ฏ Delivering Value

Your expected level is ๐Ÿ‘ฉโ€๐Ÿซ Pr0

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Actively contributes to the design of products and solutions
Aware of the value of providing outstanding client service and what can be done on a day-to-day basis to deliver this
Justifies the use of business resources and suggested changes to processes in terms of value deliverance
Clear on the purpose and value of all tasks and will seek clarification when not
Accurately estimates the amount of effort required to complete projects, and performs duties to the required standard within agreed timescales
Aware of competitive nature of the business, who we compete with and how UNiDAYS can be different
๐Ÿ‘จโ€๐Ÿ”ง Play3r Bases recommendations on citable, sound analysis of risks, benefits and value
Considers and discusses alternative ways of performing tasks to enhance productivity and delivery of value
Demonstrate a robust approach to producing estimates i.e. breaking down tasks into sub-elements and quantifying time required
Demonstrates appreciation of RoI when defining and performing tasks by vocally considering effort vs value return
Identifies opportunities with existing products/solutions to further develop value opportunities
Self-conscious of rabbit-holes, and can identify when in one
Holds an iterative, and value-incrementing approach to solutions development, always considering MVP/S
Doesnโ€™t over-engineer or gold-plate solutions unnecessessarilly
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Tracks and proactively reports team/project feature/value deliverance
Monitors expenditure against budgets and initiates corrective action as required
Monitors and reports on implementation of financial and technical investment decisions and activity in terms of ROI
Proposals are accurately costed & accurately predict the iteration duration
Makes informed decisions regarding the acceptance of projects based on their viability
Proactively identifies risks and raises with senior leaders
Makes robust business cases when requesting investment

๐Ÿ Core - ๐ŸŽฏ Client Focus

Your expected level is ๐Ÿ‘ฉโ€๐Ÿซ Pr0

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Work activities are directed by, or focused on client needs; client remains primary focus
Demonstrates a genuine interest in clients and visibly acts in their best interests
Makes self-visible or available as a point of contact for clients
Manages all client enquiries in a professional and understanding way
Invites and receptive to client feedback
Understands who their client and stakeholders are for every task
Responds and meets client requests in a timely and appropriate manner
๐Ÿ‘จโ€๐Ÿ”ง Play3r Actively listens to clients to identify and understand their needs and objectives; asks questions to identify client interests, views & motivations
Consults clients when exploring solution options
Proactively undertakes appropriate research to build client knowledge & help inform discussions
Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates
Proactively uses knowledge of client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs
Successfully adapts solutions to reflect changes in client requirements
Develops solutions which clients find easy to use and understand; adopts the clientโ€™s perspective to aid product design
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Utilises broad domain knowledge to recommend improved solutions
Ability to deal with changing requirements from clients and changes in focus
Represents the client and their interests in discussions, and ensures all decisions are made with the clientโ€™s context considered
Undertakes appropriate research to build Client knowledge & help inform discussions
Maintains the customers best interests at heart. Designs solutions which are appropriate and add the required value.

๐Ÿ Core - ๐Ÿ“… Planning and Organisation

Your expected level is ๐Ÿ‘ฉโ€๐Ÿซ Pr0

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Actively listens to identify and understand needs and objectives; asks questions to identify interests, views & motivations
Understands the objectives of and participates actively in team ceremonies. Prepared and organised to make the most of squad time.
Consults stakeholders when exploring solution options.
Undertakes appropriate research to build client knowledge & help inform discussions
Fully competent with the day-to-day use of JIRA and other productivity tools
Proactively uses knowledge of the business, needs & objectives to drive the development & delivery of appropriate solutions
Successfully adapts service provision to reflect changes in requirements
Ensures stakeholders are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates
๐Ÿ‘จโ€๐Ÿ”ง Play3r Develops clear, documented action plans, with realistic expectations & objectives
Anticipates & realistically appraises potential problems or changes; develops contingency plans to ensure desired outcome is achieved effectively within agreed timelines
Converts plans to task components for self and others, including timelines & targets
Accurately tracks own development progress and effectively forecasts output
Takes full responsibility for own productivity and output.
Accurately identifies & secures required resources before implementing plans e.g. adequate capacity in team
Able to balance time dedicated to maintaining existing business with business development
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Manages multiple complex projects using established project management methodologies
Integrates inputs from different sources/team members; optimises their contribution relevant to work programme
Optimises the allocation of resources
Assigns responsibilities and sets deadlines for tasks
Identifies critical path activities from project plans; concentrates extra effort on tasks where any delays impact on overall deadline
Sets/attends regular project meetings to assess progress against action plans and to ensure monitoring activity is routinely conducted
Varies project plan activity sequencing and timelines according to available resource to avoid delays

๐Ÿ Core - ๐Ÿคน Problem Solving

Your expected level is ๐Ÿ‘ฉโ€๐Ÿซ Pr0

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Takes immediate action or initiative to resolve issues preventing satisfactory work completion; including seeking help from others
Comes to line manager with potential solutions to problems rather than just presenting the issue
Considers past experience of similar situations & existing procedures to think through potential approaches to addressing problems
Records solutions appropriately, with concise and complete explanations and justifications
When asked can suggest some improvements to work processes to prevent future problems
Refuses to become blocked. Tries to unblock themselves first before seeking help
Distinguishes between relevant and irrelevant information in order to make logical decisions
Openly acknowledge mistakes & takes action to rectify them
๐Ÿ‘จโ€๐Ÿ”ง Play3r Uses research to better understand an issue and come to reasoned decisions about how to resolve a problem
Identifies the root causes of blockers
Uses visualisation tools (SWOT, brainstorming, cause-effect diagrams) to gain fuller understanding of issues
Analytical; deduces meaning from numerical & verbal data sources & uses such data to generate solutions to current problems or future changes
Where relevant develops tools or models to further analyse data sources e.g. to test assumptions or develop scenarios
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Ensures recommendations are evidence based. Bases decisions on robust analysis of the situation
Conducts option appraisal: systematically compares a number of approaches, weighs up relevant data before applying judgement; then makes recommendations.
Considers financial, technical, security and other risks before taking action or making decisions
Able to effectively and logically defend judgements if challenged

๐Ÿ Core - ๐Ÿ’ฌ Communication

Your expected level is ๐Ÿ‘ฉโ€๐Ÿซ Pr0

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Actively listens to project briefs and asks questions where necessary to clarify understanding of own role and the project as a whole
Where unsure checks what the expectations are for the delivery of tasks
Asks for feedback and advice where necessary to enable successful completion of delegated work
Shows interpersonal sensitivity
Communicates concisely and clearly, sticking to facts and avoiding jargon, acronyms or abbreviations where appropriate
Treats all interactions with respect and compassion
Establishes the quality and frequency of feedback required by manager / client and routinely meets these requirements
Acts as a role model for corporate standards of integrity both within the business and externally
๐Ÿ‘จโ€๐Ÿ”ง Play3r Maintains a constant dialogue with all project stakeholders to ensure a clear and joint understanding of project direction and progress
Translates complex issues into simple terms and manageable chunks for others to understand
Verifies that others have received, consumed and understood presented information during discussions
Produces reports which are accurate, easily understood, succinct and worded appropriately for target audience
Identifies assumptions, shares direction and tailors communication to audience.
Communicates effectively to a wide range of stakeholders, e.g. sharing updates at all hands
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Provides clear and easily understood briefs to others, making clear expected outcomes and which tasks are to be completed by whom
Displays strong presentation/writing skills
Ensures all relevant information is communicated to others to enable them to successfully execute delegated tasks
Presents proposals in a clear and structured manner
Produces and maintains clear & concise technical specifications throughout the project
Seeks out and gives constructive, actionable feedback where valuable.
Can gather influence and support for their work, confidently debating and defending their decisions and approach.
Able to simply explain complex concepts and deliver difficult messages clearly.

๐Ÿ Core - ๐Ÿฅ‡ Striving For Success

Your expected level is ๐Ÿ‘ฉโ€๐Ÿซ Pr0

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Tackles work with enthusiasm, and takes a positive outlook when things are difficult
Shows commitment to work objectives & underlying tasks
Willing to accept advice from others regarding how objectives could be achieved
Sets deadlines and strives to meet them
Gains a sense of achievement and self-satisfaction from successfully meeting targets and business needs
Prepared to examine own skills and abilities to identify ways of improving performance e.g. discusses personal development with line manager
๐Ÿ‘จโ€๐Ÿ”ง Play3r Perseveres to overcome obstacles / resistance until objectives are fully met and tasks completed
Proactive in taking on extra tasks or responsibility
Prepared to work flexibly, including working beyond standard hours in order to finish tasks to meet project deadlines
Actively seeks out work and maintains to-do lists for personal peeves
Self-motivated to achieve; shows initiative and performs to a high level with low levels of supervision
Adopts good practice or new techniques from others.
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Consistently reflects on own performance & seeks continuous improvement
Seeks to exceed expectations
Demonstrates an attention to detail and quality, and looks to evaluate solutions as part of a desire to drive quality improvement
Aware of own credibility. Actively seeks to reinforce and enhance this
Devotes time to expand technical expertise to inform and improve client solutions & work processes
Seeks views of others and accepts constructive criticism

๐Ÿ Core - ๐Ÿ‘จโ€๐Ÿ‘จโ€๐Ÿ‘ง Team Orientation

Your expected level is ๐Ÿง™ 1337

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Shows genuine commitment to the team and company
Prepared to compromise or go with team decision
Easily and quickly adapts to new challenges and ways of working
Takes responsibility for own actions
Has positive relationships with team members displaying high levels of reliability and responsibility
Always ready and available to help others
๐Ÿ‘จโ€๐Ÿ”ง Play3r Makes self available to others; proactively offers to assist others with activities to meet deadlines or manage short-term work pressures
Regularly and pro-actively communicates with colleagues regarding project or task progress.
Prepares for and actively participates in team meetings
Willingly seeks input and ideas from colleagues
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Demonstrates awareness of different perspectives, working styles and preferences in team
Organises social or more formal team activities
Provides constructive feedback and suggestions, including to more senior colleagues
Defends colleagues in the face of unwarranted criticism
Encourages and assists with the personal development of others
Puts systems in place to encourage team communication and shared learning
Demonstrates trust of team members by fully delegating tasks or projects
๐Ÿง™ 1337 Seeks to understand team needs, motivations, strengths, dynamics to inform and optimise working arrangements and team performance
Employs robust methods for selecting team members for job roles
Strives to identify ways to improve team working processes and enhance team performance
Able to have difficult conversations where required
Shares team success internally and with other divisions; supportively encourages admission of collective mistakes, encouraging the team to learn from their experiences
Identifies sources of conflict within the team and acts in a facilitative manner to resolve conflict or improve cohesion

๐Ÿ”ง Software Engineering - ๐Ÿ‘ฉโ€๐Ÿซ Pr0

๐Ÿ› ๏ธ Engineering

  • Champions the team, focuses on tasks that contribute to team goals
  • Sets and upholds QA standards
  • Identifies patterns of weakness within the team, and collaborates to provide solutions
  • Able to translate functional requirements into technical ones
  • Ensures that everything shipped meets users needs.
  • Understands and appreciates the level of fidelity needed for different iterations of a features development

๐Ÿ‘ท Lead Software Engineer - ๐Ÿ‘ท Software Engineer

Actions - BETA

Summary

A lead engineer is responsible for the day to day running of an agile delivery team, overseeing the delivery of the project/product roadmap. The Lead Engineer cares about and upholds engineering practices, quickly identifying what is and isnโ€™t working within their squad, and fixes those things. The lead has a deep understanding of the technologies their squad is responsible for, ensuring that the solutions the squad are building meet the standards required by the end user. Finally, the lead is a line-manager and motivator, bringing the best out of their team to ensure delivery with accuracy and pace.

Criteria

๐Ÿ“ฏ Delivering Value - ๐Ÿง™ 1337

๐Ÿ Core

  • Tracks team / department / company KPIs and maintains robust forecasts
  • Conducts detailed planning/modelling of new proposals to comprehensively evaluate the value/RoI impact of options.
  • Has a sound understanding of accountancy terms linked to business accounts; applies knowledge to inform business operations
  • Manages technical/financial risks, develops robust systems to mitigate any identified risks.
  • Employs robust and evidence based approach to developing strategy; works to understand audience dynamics, clearly identify needs, segment of the audience, offer competitively advantaged products and services.

๐ŸŽฏ Client Focus - ๐Ÿง™ 1337

๐Ÿ Core

  • Conceives and drives the development of solutions that anticipate impending client needs
  • Ability to read clients and agree desired outcomes that are mutually beneficial i.e. win/win outcomes
  • Proactively uses knowledge of the client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs
  • Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates.

๐Ÿ“… Planning and Organisation - ๐Ÿง™ 1337

๐Ÿ Core

  • Conducts a robust situational analysis โ€“ market/technology attractiveness & competitive position
  • Devises strategies aligned to analysis of market/technology; aware of alternative strategic options
  • Segments the market to identify most value generating client groups or segments; positions company offer to satisfy needs of key user groups
  • Sets SMART Strategic objectives/goals; devises critical success factors (CSFs) aligned to strategy; sets KPIs/performance metrics to track implementation
  • Presents evidence (e.g. DAM, Verification, usage, impressions) to justify strategy adopted
  • Outlines exactly how strategy will be delivered; clarifies accountabilities, workload, resources needed, milestones and expectations

๐Ÿคน Problem Solving - ๐Ÿง™ 1337

๐Ÿ Core

  • Makes sound judgement even when making complex or difficult decisions or when under time pressures.
  • Sets processes for managing business risk
  • Takes full accountability for implementing resultant decisions
  • Identifies potential blockers before they occur, and prevents them

๐Ÿ’ฌ Communication - ๐Ÿง™ 1337

๐Ÿ Core

  • Ensures the team has strong relationships with stakeholders, fully recognises their constraints and concerns and creates mutual recognition and trust.
  • Consistently and frequently communicates / demonstrates organisational values, expectations and boundaries
  • Communicates business needs to others, conveying the importance of these needs from all perspectives
  • Produces detailed and accurate delivery plans, presenting them objectively and transparently
  • Motivates and engages employees through communication
  • Articulates and unites a team behind a clear and compelling vision, mission and strategy, along multiple time horizons.

๐Ÿฅ‡ Striving For Success - ๐Ÿง™ 1337

๐Ÿ Core

  • Consistently strives to achieve targets or goals at a team/departmental/company level
  • Prepared to take calculated risks to improve performance/delivery
  • Is never satisfied with current business performance; continually seeks to improve business performance & drive the organisation forward
  • Monitors business performance
  • Seeks ways to enhance team performance; reinforces and rewards positive achievements to encourage further improvement
  • Pursues potential business opportunity leads, or creates openings for others
  • Prepared to constructively challenge the practices or rationale of others in order to improve client solutions or work processes

๐Ÿ‘จโ€๐Ÿ‘จโ€๐Ÿ‘ง Team Orientation - ๐Ÿง™ 1337

๐Ÿ Core

  • Seeks to understand team needs, motivations, strengths, dynamics to inform and optimise working arrangements and team performance
  • Employs robust methods for selecting team members for job roles
  • Strives to identify ways to improve team working processes and enhance team performance
  • Able to have difficult conversations where required
  • Shares team success internally and with other divisions; supportively encourages admission of collective mistakes, encouraging the team to learn from their experiences
  • Identifies sources of conflict within the team and acts in a facilitative manner to resolve conflict or improve cohesion

๐Ÿ”ง Software Engineering - ๐Ÿง™ 1337

๐Ÿ› ๏ธ Engineering

  • Delivers most value by effectively working through others
  • Sets squad rhythm and routines - facilitates agreement on how they all work together to discover, define and ship features or experiments to meet their goals
  • Works collaboratively to get the best out of all of the people in their squad, involving all disciplines throughout
  • Takes proactive steps to build and maintain team health, e.g. resolve conflict, counter inertia
  • Acts as technical point person for the squad - does whatever is needed to unblock or support the squad and their delivery
  • Escalates and delegates appropriately
  • Ensures the squad has the skills and resources it needs to ship autonomously
  • Servant leader who empowers the squad to achieve more and be ambitious (test sooner, generate more ideas, think broadly), valuing outcome over output
  • Ensures the squad are aware of what other squads are working on and how that relates to their squadโ€™s goals
  • Coaches Associate Product Managers and helps them identify and achieve personal development goals

๐Ÿ‘ท Lead Software Engineer - ๐Ÿ‘ท Software Engineer

๐Ÿ Core - ๐Ÿ“ฏ Delivering Value

Your expected level is ๐Ÿง™ 1337

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Actively contributes to the design of products and solutions
Aware of the value of providing outstanding client service and what can be done on a day-to-day basis to deliver this
Justifies the use of business resources and suggested changes to processes in terms of value deliverance
Clear on the purpose and value of all tasks and will seek clarification when not
Accurately estimates the amount of effort required to complete projects, and performs duties to the required standard within agreed timescales
Aware of competitive nature of the business, who we compete with and how UNiDAYS can be different
๐Ÿ‘จโ€๐Ÿ”ง Play3r Bases recommendations on citable, sound analysis of risks, benefits and value
Considers and discusses alternative ways of performing tasks to enhance productivity and delivery of value
Demonstrate a robust approach to producing estimates i.e. breaking down tasks into sub-elements and quantifying time required
Demonstrates appreciation of RoI when defining and performing tasks by vocally considering effort vs value return
Identifies opportunities with existing products/solutions to further develop value opportunities
Self-conscious of rabbit-holes, and can identify when in one
Holds an iterative, and value-incrementing approach to solutions development, always considering MVP/S
Doesnโ€™t over-engineer or gold-plate solutions unnecessessarilly
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Tracks and proactively reports team/project feature/value deliverance
Monitors expenditure against budgets and initiates corrective action as required
Monitors and reports on implementation of financial and technical investment decisions and activity in terms of ROI
Proposals are accurately costed & accurately predict the iteration duration
Makes informed decisions regarding the acceptance of projects based on their viability
Proactively identifies risks and raises with senior leaders
Makes robust business cases when requesting investment
๐Ÿง™ 1337 Tracks team / department / company KPIs and maintains robust forecasts
Conducts detailed planning/modelling of new proposals to comprehensively evaluate the value/RoI impact of options.
Has a sound understanding of accountancy terms linked to business accounts; applies knowledge to inform business operations
Manages technical/financial risks, develops robust systems to mitigate any identified risks.
Employs robust and evidence based approach to developing strategy; works to understand audience dynamics, clearly identify needs, segment of the audience, offer competitively advantaged products and services.

๐Ÿ Core - ๐ŸŽฏ Client Focus

Your expected level is ๐Ÿง™ 1337

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Work activities are directed by, or focused on client needs; client remains primary focus
Demonstrates a genuine interest in clients and visibly acts in their best interests
Makes self-visible or available as a point of contact for clients
Manages all client enquiries in a professional and understanding way
Invites and receptive to client feedback
Understands who their client and stakeholders are for every task
Responds and meets client requests in a timely and appropriate manner
๐Ÿ‘จโ€๐Ÿ”ง Play3r Actively listens to clients to identify and understand their needs and objectives; asks questions to identify client interests, views & motivations
Consults clients when exploring solution options
Proactively undertakes appropriate research to build client knowledge & help inform discussions
Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates
Proactively uses knowledge of client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs
Successfully adapts solutions to reflect changes in client requirements
Develops solutions which clients find easy to use and understand; adopts the clientโ€™s perspective to aid product design
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Utilises broad domain knowledge to recommend improved solutions
Ability to deal with changing requirements from clients and changes in focus
Represents the client and their interests in discussions, and ensures all decisions are made with the clientโ€™s context considered
Undertakes appropriate research to build Client knowledge & help inform discussions
Maintains the customers best interests at heart. Designs solutions which are appropriate and add the required value.
๐Ÿง™ 1337 Conceives and drives the development of solutions that anticipate impending client needs
Ability to read clients and agree desired outcomes that are mutually beneficial i.e. win/win outcomes
Proactively uses knowledge of the client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs
Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates.

๐Ÿ Core - ๐Ÿ“… Planning and Organisation

Your expected level is ๐Ÿง™ 1337

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Actively listens to identify and understand needs and objectives; asks questions to identify interests, views & motivations
Understands the objectives of and participates actively in team ceremonies. Prepared and organised to make the most of squad time.
Consults stakeholders when exploring solution options.
Undertakes appropriate research to build client knowledge & help inform discussions
Fully competent with the day-to-day use of JIRA and other productivity tools
Proactively uses knowledge of the business, needs & objectives to drive the development & delivery of appropriate solutions
Successfully adapts service provision to reflect changes in requirements
Ensures stakeholders are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates
๐Ÿ‘จโ€๐Ÿ”ง Play3r Develops clear, documented action plans, with realistic expectations & objectives
Anticipates & realistically appraises potential problems or changes; develops contingency plans to ensure desired outcome is achieved effectively within agreed timelines
Converts plans to task components for self and others, including timelines & targets
Accurately tracks own development progress and effectively forecasts output
Takes full responsibility for own productivity and output.
Accurately identifies & secures required resources before implementing plans e.g. adequate capacity in team
Able to balance time dedicated to maintaining existing business with business development
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Manages multiple complex projects using established project management methodologies
Integrates inputs from different sources/team members; optimises their contribution relevant to work programme
Optimises the allocation of resources
Assigns responsibilities and sets deadlines for tasks
Identifies critical path activities from project plans; concentrates extra effort on tasks where any delays impact on overall deadline
Sets/attends regular project meetings to assess progress against action plans and to ensure monitoring activity is routinely conducted
Varies project plan activity sequencing and timelines according to available resource to avoid delays
๐Ÿง™ 1337 Conducts a robust situational analysis โ€“ market/technology attractiveness & competitive position
Devises strategies aligned to analysis of market/technology; aware of alternative strategic options
Segments the market to identify most value generating client groups or segments; positions company offer to satisfy needs of key user groups
Sets SMART Strategic objectives/goals; devises critical success factors (CSFs) aligned to strategy; sets KPIs/performance metrics to track implementation
Presents evidence (e.g. DAM, Verification, usage, impressions) to justify strategy adopted
Outlines exactly how strategy will be delivered; clarifies accountabilities, workload, resources needed, milestones and expectations

๐Ÿ Core - ๐Ÿคน Problem Solving

Your expected level is ๐Ÿง™ 1337

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Takes immediate action or initiative to resolve issues preventing satisfactory work completion; including seeking help from others
Comes to line manager with potential solutions to problems rather than just presenting the issue
Considers past experience of similar situations & existing procedures to think through potential approaches to addressing problems
Records solutions appropriately, with concise and complete explanations and justifications
When asked can suggest some improvements to work processes to prevent future problems
Refuses to become blocked. Tries to unblock themselves first before seeking help
Distinguishes between relevant and irrelevant information in order to make logical decisions
Openly acknowledge mistakes & takes action to rectify them
๐Ÿ‘จโ€๐Ÿ”ง Play3r Uses research to better understand an issue and come to reasoned decisions about how to resolve a problem
Identifies the root causes of blockers
Uses visualisation tools (SWOT, brainstorming, cause-effect diagrams) to gain fuller understanding of issues
Analytical; deduces meaning from numerical & verbal data sources & uses such data to generate solutions to current problems or future changes
Where relevant develops tools or models to further analyse data sources e.g. to test assumptions or develop scenarios
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Ensures recommendations are evidence based. Bases decisions on robust analysis of the situation
Conducts option appraisal: systematically compares a number of approaches, weighs up relevant data before applying judgement; then makes recommendations.
Considers financial, technical, security and other risks before taking action or making decisions
Able to effectively and logically defend judgements if challenged
๐Ÿง™ 1337 Makes sound judgement even when making complex or difficult decisions or when under time pressures.
Sets processes for managing business risk
Takes full accountability for implementing resultant decisions
Identifies potential blockers before they occur, and prevents them

๐Ÿ Core - ๐Ÿ’ฌ Communication

Your expected level is ๐Ÿง™ 1337

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Actively listens to project briefs and asks questions where necessary to clarify understanding of own role and the project as a whole
Where unsure checks what the expectations are for the delivery of tasks
Asks for feedback and advice where necessary to enable successful completion of delegated work
Shows interpersonal sensitivity
Communicates concisely and clearly, sticking to facts and avoiding jargon, acronyms or abbreviations where appropriate
Treats all interactions with respect and compassion
Establishes the quality and frequency of feedback required by manager / client and routinely meets these requirements
Acts as a role model for corporate standards of integrity both within the business and externally
๐Ÿ‘จโ€๐Ÿ”ง Play3r Maintains a constant dialogue with all project stakeholders to ensure a clear and joint understanding of project direction and progress
Translates complex issues into simple terms and manageable chunks for others to understand
Verifies that others have received, consumed and understood presented information during discussions
Produces reports which are accurate, easily understood, succinct and worded appropriately for target audience
Identifies assumptions, shares direction and tailors communication to audience.
Communicates effectively to a wide range of stakeholders, e.g. sharing updates at all hands
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Provides clear and easily understood briefs to others, making clear expected outcomes and which tasks are to be completed by whom
Displays strong presentation/writing skills
Ensures all relevant information is communicated to others to enable them to successfully execute delegated tasks
Presents proposals in a clear and structured manner
Produces and maintains clear & concise technical specifications throughout the project
Seeks out and gives constructive, actionable feedback where valuable.
Can gather influence and support for their work, confidently debating and defending their decisions and approach.
Able to simply explain complex concepts and deliver difficult messages clearly.
๐Ÿง™ 1337 Ensures the team has strong relationships with stakeholders, fully recognises their constraints and concerns and creates mutual recognition and trust.
Consistently and frequently communicates / demonstrates organisational values, expectations and boundaries
Communicates business needs to others, conveying the importance of these needs from all perspectives
Produces detailed and accurate delivery plans, presenting them objectively and transparently
Motivates and engages employees through communication
Articulates and unites a team behind a clear and compelling vision, mission and strategy, along multiple time horizons.

๐Ÿ Core - ๐Ÿฅ‡ Striving For Success

Your expected level is ๐Ÿง™ 1337

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Tackles work with enthusiasm, and takes a positive outlook when things are difficult
Shows commitment to work objectives & underlying tasks
Willing to accept advice from others regarding how objectives could be achieved
Sets deadlines and strives to meet them
Gains a sense of achievement and self-satisfaction from successfully meeting targets and business needs
Prepared to examine own skills and abilities to identify ways of improving performance e.g. discusses personal development with line manager
๐Ÿ‘จโ€๐Ÿ”ง Play3r Perseveres to overcome obstacles / resistance until objectives are fully met and tasks completed
Proactive in taking on extra tasks or responsibility
Prepared to work flexibly, including working beyond standard hours in order to finish tasks to meet project deadlines
Actively seeks out work and maintains to-do lists for personal peeves
Self-motivated to achieve; shows initiative and performs to a high level with low levels of supervision
Adopts good practice or new techniques from others.
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Consistently reflects on own performance & seeks continuous improvement
Seeks to exceed expectations
Demonstrates an attention to detail and quality, and looks to evaluate solutions as part of a desire to drive quality improvement
Aware of own credibility. Actively seeks to reinforce and enhance this
Devotes time to expand technical expertise to inform and improve client solutions & work processes
Seeks views of others and accepts constructive criticism
๐Ÿง™ 1337 Consistently strives to achieve targets or goals at a team/departmental/company level
Prepared to take calculated risks to improve performance/delivery
Is never satisfied with current business performance; continually seeks to improve business performance & drive the organisation forward
Monitors business performance
Seeks ways to enhance team performance; reinforces and rewards positive achievements to encourage further improvement
Pursues potential business opportunity leads, or creates openings for others
Prepared to constructively challenge the practices or rationale of others in order to improve client solutions or work processes

๐Ÿ Core - ๐Ÿ‘จโ€๐Ÿ‘จโ€๐Ÿ‘ง Team Orientation

Your expected level is ๐Ÿง™ 1337

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Shows genuine commitment to the team and company
Prepared to compromise or go with team decision
Easily and quickly adapts to new challenges and ways of working
Takes responsibility for own actions
Has positive relationships with team members displaying high levels of reliability and responsibility
Always ready and available to help others
๐Ÿ‘จโ€๐Ÿ”ง Play3r Makes self available to others; proactively offers to assist others with activities to meet deadlines or manage short-term work pressures
Regularly and pro-actively communicates with colleagues regarding project or task progress.
Prepares for and actively participates in team meetings
Willingly seeks input and ideas from colleagues
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Demonstrates awareness of different perspectives, working styles and preferences in team
Organises social or more formal team activities
Provides constructive feedback and suggestions, including to more senior colleagues
Defends colleagues in the face of unwarranted criticism
Encourages and assists with the personal development of others
Puts systems in place to encourage team communication and shared learning
Demonstrates trust of team members by fully delegating tasks or projects
๐Ÿง™ 1337 Seeks to understand team needs, motivations, strengths, dynamics to inform and optimise working arrangements and team performance
Employs robust methods for selecting team members for job roles
Strives to identify ways to improve team working processes and enhance team performance
Able to have difficult conversations where required
Shares team success internally and with other divisions; supportively encourages admission of collective mistakes, encouraging the team to learn from their experiences
Identifies sources of conflict within the team and acts in a facilitative manner to resolve conflict or improve cohesion

๐Ÿ”ง Software Engineering - ๐Ÿง™ 1337

๐Ÿ› ๏ธ Engineering

  • Delivers most value by effectively working through others
  • Sets squad rhythm and routines - facilitates agreement on how they all work together to discover, define and ship features or experiments to meet their goals
  • Works collaboratively to get the best out of all of the people in their squad, involving all disciplines throughout
  • Takes proactive steps to build and maintain team health, e.g. resolve conflict, counter inertia
  • Acts as technical point person for the squad - does whatever is needed to unblock or support the squad and their delivery
  • Escalates and delegates appropriately
  • Ensures the squad has the skills and resources it needs to ship autonomously
  • Servant leader who empowers the squad to achieve more and be ambitious (test sooner, generate more ideas, think broadly), valuing outcome over output
  • Ensures the squad are aware of what other squads are working on and how that relates to their squadโ€™s goals
  • Coaches Associate Product Managers and helps them identify and achieve personal development goals

๐Ÿ‘จโ€๐ŸŽจ Front End Engineer

Summary

Level Overview

๐Ÿ Core ๐Ÿ› ๏ธ Engineering
๐Ÿ“ฏ Delivering Value ๐ŸŽฏ Client Focus ๐Ÿ“… Planning and Organisation ๐Ÿคน Problem Solving ๐Ÿ’ฌ Communication ๐Ÿฅ‡ Striving For Success ๐Ÿ‘จโ€๐Ÿ‘จโ€๐Ÿ‘ง Team Orientation ๐ŸŽ€ Front End Engineering
๐Ÿ‘จโ€๐ŸŽจ Junior Front End Engineer ๐Ÿ‘ฉโ€๐ŸŽ“ n00b ๐Ÿ‘ฉโ€๐ŸŽ“ n00b ๐Ÿ‘ฉโ€๐ŸŽ“ n00b ๐Ÿ‘ฉโ€๐ŸŽ“ n00b ๐Ÿ‘ฉโ€๐ŸŽ“ n00b ๐Ÿ‘จโ€๐Ÿ”ง Play3r ๐Ÿ‘จโ€๐Ÿ”ง Play3r ๐Ÿ‘ฉโ€๐ŸŽ“ n00b
๐Ÿ‘จโ€๐ŸŽจ Mid-Level Front End Engineer ๐Ÿ‘จโ€๐Ÿ”ง Play3r ๐Ÿ‘จโ€๐Ÿ”ง Play3r ๐Ÿ‘จโ€๐Ÿ”ง Play3r ๐Ÿ‘จโ€๐Ÿ”ง Play3r ๐Ÿ‘ฉโ€๐Ÿซ Pr0 ๐Ÿ‘ฉโ€๐Ÿซ Pr0 ๐Ÿ‘ฉโ€๐Ÿซ Pr0 ๐Ÿ‘จโ€๐Ÿ”ง Play3r
๐Ÿ‘จโ€๐ŸŽจ Senior Front End Engineer ๐Ÿ‘ฉโ€๐Ÿซ Pr0 ๐Ÿ‘ฉโ€๐Ÿซ Pr0 ๐Ÿ‘ฉโ€๐Ÿซ Pr0 ๐Ÿ‘ฉโ€๐Ÿซ Pr0 ๐Ÿ‘ฉโ€๐Ÿซ Pr0 ๐Ÿ‘ฉโ€๐Ÿซ Pr0 ๐Ÿง™ 1337 ๐Ÿ‘ฉโ€๐Ÿซ Pr0
๐Ÿ‘จโ€๐ŸŽจ Lead Front End Engineer ๐Ÿง™ 1337 ๐Ÿง™ 1337 ๐Ÿง™ 1337 ๐Ÿง™ 1337 ๐Ÿง™ 1337 ๐Ÿง™ 1337 ๐Ÿง™ 1337 ๐Ÿง™ 1337

๐Ÿ‘จโ€๐ŸŽจ Junior Front End Engineer - ๐Ÿ‘จโ€๐ŸŽจ Front End Engineer

Actions - BETA

Summary

Front End Engineers start their career with a knowledge of how to build basic web pages. As they advance, so will their knowledge of HTML, CSS and JavaScript. The Junior Front End Engineer will soak up knowledge from those around them, focusing on delivering value and consistent completion of squad work.

Criteria

๐Ÿ“ฏ Delivering Value - ๐Ÿ‘ฉโ€๐ŸŽ“ n00b

๐Ÿ Core

  • Actively contributes to the design of products and solutions
  • Aware of the value of providing outstanding client service and what can be done on a day-to-day basis to deliver this
  • Justifies the use of business resources and suggested changes to processes in terms of value deliverance
  • Clear on the purpose and value of all tasks and will seek clarification when not
  • Accurately estimates the amount of effort required to complete projects, and performs duties to the required standard within agreed timescales
  • Aware of competitive nature of the business, who we compete with and how UNiDAYS can be different

๐ŸŽฏ Client Focus - ๐Ÿ‘ฉโ€๐ŸŽ“ n00b

๐Ÿ Core

  • Work activities are directed by, or focused on client needs; client remains primary focus
  • Demonstrates a genuine interest in clients and visibly acts in their best interests
  • Makes self-visible or available as a point of contact for clients
  • Manages all client enquiries in a professional and understanding way
  • Invites and receptive to client feedback
  • Understands who their client and stakeholders are for every task
  • Responds and meets client requests in a timely and appropriate manner

๐Ÿ“… Planning and Organisation - ๐Ÿ‘ฉโ€๐ŸŽ“ n00b

๐Ÿ Core

  • Actively listens to identify and understand needs and objectives; asks questions to identify interests, views & motivations
  • Understands the objectives of and participates actively in team ceremonies. Prepared and organised to make the most of squad time.
  • Consults stakeholders when exploring solution options.
  • Undertakes appropriate research to build client knowledge & help inform discussions
  • Fully competent with the day-to-day use of JIRA and other productivity tools
  • Proactively uses knowledge of the business, needs & objectives to drive the development & delivery of appropriate solutions
  • Successfully adapts service provision to reflect changes in requirements
  • Ensures stakeholders are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates

๐Ÿคน Problem Solving - ๐Ÿ‘ฉโ€๐ŸŽ“ n00b

๐Ÿ Core

  • Takes immediate action or initiative to resolve issues preventing satisfactory work completion; including seeking help from others
  • Comes to line manager with potential solutions to problems rather than just presenting the issue
  • Considers past experience of similar situations & existing procedures to think through potential approaches to addressing problems
  • Records solutions appropriately, with concise and complete explanations and justifications
  • When asked can suggest some improvements to work processes to prevent future problems
  • Refuses to become blocked. Tries to unblock themselves first before seeking help
  • Distinguishes between relevant and irrelevant information in order to make logical decisions
  • Openly acknowledge mistakes & takes action to rectify them

๐Ÿ’ฌ Communication - ๐Ÿ‘ฉโ€๐ŸŽ“ n00b

๐Ÿ Core

  • Actively listens to project briefs and asks questions where necessary to clarify understanding of own role and the project as a whole
  • Where unsure checks what the expectations are for the delivery of tasks
  • Asks for feedback and advice where necessary to enable successful completion of delegated work
  • Shows interpersonal sensitivity
  • Communicates concisely and clearly, sticking to facts and avoiding jargon, acronyms or abbreviations where appropriate
  • Treats all interactions with respect and compassion
  • Establishes the quality and frequency of feedback required by manager / client and routinely meets these requirements
  • Acts as a role model for corporate standards of integrity both within the business and externally

๐Ÿฅ‡ Striving For Success - ๐Ÿ‘จโ€๐Ÿ”ง Play3r

๐Ÿ Core

  • Perseveres to overcome obstacles / resistance until objectives are fully met and tasks completed
  • Proactive in taking on extra tasks or responsibility
  • Prepared to work flexibly, including working beyond standard hours in order to finish tasks to meet project deadlines
  • Actively seeks out work and maintains to-do lists for personal peeves
  • Self-motivated to achieve; shows initiative and performs to a high level with low levels of supervision
  • Adopts good practice or new techniques from others.

๐Ÿ‘จโ€๐Ÿ‘จโ€๐Ÿ‘ง Team Orientation - ๐Ÿ‘จโ€๐Ÿ”ง Play3r

๐Ÿ Core

  • Makes self available to others; proactively offers to assist others with activities to meet deadlines or manage short-term work pressures
  • Regularly and pro-actively communicates with colleagues regarding project or task progress.
  • Prepares for and actively participates in team meetings
  • Willingly seeks input and ideas from colleagues

๐ŸŽ€ Front End Engineering - ๐Ÿ‘ฉโ€๐ŸŽ“ n00b

๐Ÿ› ๏ธ Engineering

  • Good knowledge of semantics of HTML elements
  • Understands the importance of cross-browser/device testing
  • Good knowledge of CSS selectors, their specificity and precedence rules and how they cascade
  • Good knowledge of all CSS properties and their values
  • Understands basics of HTTP 1.1
  • Good working knowledge of Javascript syntax
  • Appreciates the importance of Accessibility considerations
  • Competent user of IDEs, both GUIs and command line

๐Ÿ‘จโ€๐ŸŽจ Junior Front End Engineer - ๐Ÿ‘จโ€๐ŸŽจ Front End Engineer

๐Ÿ Core - ๐Ÿ“ฏ Delivering Value

Your expected level is ๐Ÿ‘ฉโ€๐ŸŽ“ n00b

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Actively contributes to the design of products and solutions
Aware of the value of providing outstanding client service and what can be done on a day-to-day basis to deliver this
Justifies the use of business resources and suggested changes to processes in terms of value deliverance
Clear on the purpose and value of all tasks and will seek clarification when not
Accurately estimates the amount of effort required to complete projects, and performs duties to the required standard within agreed timescales
Aware of competitive nature of the business, who we compete with and how UNiDAYS can be different

๐Ÿ Core - ๐ŸŽฏ Client Focus

Your expected level is ๐Ÿ‘ฉโ€๐ŸŽ“ n00b

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Work activities are directed by, or focused on client needs; client remains primary focus
Demonstrates a genuine interest in clients and visibly acts in their best interests
Makes self-visible or available as a point of contact for clients
Manages all client enquiries in a professional and understanding way
Invites and receptive to client feedback
Understands who their client and stakeholders are for every task
Responds and meets client requests in a timely and appropriate manner

๐Ÿ Core - ๐Ÿ“… Planning and Organisation

Your expected level is ๐Ÿ‘ฉโ€๐ŸŽ“ n00b

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Actively listens to identify and understand needs and objectives; asks questions to identify interests, views & motivations
Understands the objectives of and participates actively in team ceremonies. Prepared and organised to make the most of squad time.
Consults stakeholders when exploring solution options.
Undertakes appropriate research to build client knowledge & help inform discussions
Fully competent with the day-to-day use of JIRA and other productivity tools
Proactively uses knowledge of the business, needs & objectives to drive the development & delivery of appropriate solutions
Successfully adapts service provision to reflect changes in requirements
Ensures stakeholders are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates

๐Ÿ Core - ๐Ÿคน Problem Solving

Your expected level is ๐Ÿ‘ฉโ€๐ŸŽ“ n00b

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Takes immediate action or initiative to resolve issues preventing satisfactory work completion; including seeking help from others
Comes to line manager with potential solutions to problems rather than just presenting the issue
Considers past experience of similar situations & existing procedures to think through potential approaches to addressing problems
Records solutions appropriately, with concise and complete explanations and justifications
When asked can suggest some improvements to work processes to prevent future problems
Refuses to become blocked. Tries to unblock themselves first before seeking help
Distinguishes between relevant and irrelevant information in order to make logical decisions
Openly acknowledge mistakes & takes action to rectify them

๐Ÿ Core - ๐Ÿ’ฌ Communication

Your expected level is ๐Ÿ‘ฉโ€๐ŸŽ“ n00b

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Actively listens to project briefs and asks questions where necessary to clarify understanding of own role and the project as a whole
Where unsure checks what the expectations are for the delivery of tasks
Asks for feedback and advice where necessary to enable successful completion of delegated work
Shows interpersonal sensitivity
Communicates concisely and clearly, sticking to facts and avoiding jargon, acronyms or abbreviations where appropriate
Treats all interactions with respect and compassion
Establishes the quality and frequency of feedback required by manager / client and routinely meets these requirements
Acts as a role model for corporate standards of integrity both within the business and externally

๐Ÿ Core - ๐Ÿฅ‡ Striving For Success

Your expected level is ๐Ÿ‘จโ€๐Ÿ”ง Play3r

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Tackles work with enthusiasm, and takes a positive outlook when things are difficult
Shows commitment to work objectives & underlying tasks
Willing to accept advice from others regarding how objectives could be achieved
Sets deadlines and strives to meet them
Gains a sense of achievement and self-satisfaction from successfully meeting targets and business needs
Prepared to examine own skills and abilities to identify ways of improving performance e.g. discusses personal development with line manager
๐Ÿ‘จโ€๐Ÿ”ง Play3r Perseveres to overcome obstacles / resistance until objectives are fully met and tasks completed
Proactive in taking on extra tasks or responsibility
Prepared to work flexibly, including working beyond standard hours in order to finish tasks to meet project deadlines
Actively seeks out work and maintains to-do lists for personal peeves
Self-motivated to achieve; shows initiative and performs to a high level with low levels of supervision
Adopts good practice or new techniques from others.

๐Ÿ Core - ๐Ÿ‘จโ€๐Ÿ‘จโ€๐Ÿ‘ง Team Orientation

Your expected level is ๐Ÿ‘จโ€๐Ÿ”ง Play3r

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Shows genuine commitment to the team and company
Prepared to compromise or go with team decision
Easily and quickly adapts to new challenges and ways of working
Takes responsibility for own actions
Has positive relationships with team members displaying high levels of reliability and responsibility
Always ready and available to help others
๐Ÿ‘จโ€๐Ÿ”ง Play3r Makes self available to others; proactively offers to assist others with activities to meet deadlines or manage short-term work pressures
Regularly and pro-actively communicates with colleagues regarding project or task progress.
Prepares for and actively participates in team meetings
Willingly seeks input and ideas from colleagues

๐ŸŽ€ Front End Engineering - ๐Ÿ‘ฉโ€๐ŸŽ“ n00b

๐Ÿ› ๏ธ Engineering

  • Good knowledge of semantics of HTML elements
  • Understands the importance of cross-browser/device testing
  • Good knowledge of CSS selectors, their specificity and precedence rules and how they cascade
  • Good knowledge of all CSS properties and their values
  • Understands basics of HTTP 1.1
  • Good working knowledge of Javascript syntax
  • Appreciates the importance of Accessibility considerations
  • Competent user of IDEs, both GUIs and command line

๐Ÿ‘จโ€๐ŸŽจ Mid-Level Front End Engineer - ๐Ÿ‘จโ€๐ŸŽจ Front End Engineer

Actions - BETA

Summary

As the technical skill of a Front End Engineer develops, understanding of quality and delivery of value will reflect this. Flexibility and willingness to work across teams is key, helping others understand the impact their changes have on user experience. Responsibilities will include creating and maintaining front end assets, considering testing and performance.

Criteria

๐Ÿ“ฏ Delivering Value - ๐Ÿ‘จโ€๐Ÿ”ง Play3r

๐Ÿ Core

  • Bases recommendations on citable, sound analysis of risks, benefits and value
  • Considers and discusses alternative ways of performing tasks to enhance productivity and delivery of value
  • Demonstrate a robust approach to producing estimates i.e. breaking down tasks into sub-elements and quantifying time required
  • Demonstrates appreciation of RoI when defining and performing tasks by vocally considering effort vs value return
  • Identifies opportunities with existing products/solutions to further develop value opportunities
  • Self-conscious of rabbit-holes, and can identify when in one
  • Holds an iterative, and value-incrementing approach to solutions development, always considering MVP/S
  • Doesnโ€™t over-engineer or gold-plate solutions unnecessessarilly

๐ŸŽฏ Client Focus - ๐Ÿ‘จโ€๐Ÿ”ง Play3r

๐Ÿ Core

  • Actively listens to clients to identify and understand their needs and objectives; asks questions to identify client interests, views & motivations
  • Consults clients when exploring solution options
  • Proactively undertakes appropriate research to build client knowledge & help inform discussions
  • Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates
  • Proactively uses knowledge of client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs
  • Successfully adapts solutions to reflect changes in client requirements
  • Develops solutions which clients find easy to use and understand; adopts the clientโ€™s perspective to aid product design

๐Ÿ“… Planning and Organisation - ๐Ÿ‘จโ€๐Ÿ”ง Play3r

๐Ÿ Core

  • Develops clear, documented action plans, with realistic expectations & objectives
  • Anticipates & realistically appraises potential problems or changes; develops contingency plans to ensure desired outcome is achieved effectively within agreed timelines
  • Converts plans to task components for self and others, including timelines & targets
  • Accurately tracks own development progress and effectively forecasts output
  • Takes full responsibility for own productivity and output.
  • Accurately identifies & secures required resources before implementing plans e.g. adequate capacity in team
  • Able to balance time dedicated to maintaining existing business with business development

๐Ÿคน Problem Solving - ๐Ÿ‘จโ€๐Ÿ”ง Play3r

๐Ÿ Core

  • Uses research to better understand an issue and come to reasoned decisions about how to resolve a problem
  • Identifies the root causes of blockers
  • Uses visualisation tools (SWOT, brainstorming, cause-effect diagrams) to gain fuller understanding of issues
  • Analytical; deduces meaning from numerical & verbal data sources & uses such data to generate solutions to current problems or future changes
  • Where relevant develops tools or models to further analyse data sources e.g. to test assumptions or develop scenarios

๐Ÿ’ฌ Communication - ๐Ÿ‘ฉโ€๐Ÿซ Pr0

๐Ÿ Core

  • Provides clear and easily understood briefs to others, making clear expected outcomes and which tasks are to be completed by whom
  • Displays strong presentation/writing skills
  • Ensures all relevant information is communicated to others to enable them to successfully execute delegated tasks
  • Presents proposals in a clear and structured manner
  • Produces and maintains clear & concise technical specifications throughout the project
  • Seeks out and gives constructive, actionable feedback where valuable.
  • Can gather influence and support for their work, confidently debating and defending their decisions and approach.
  • Able to simply explain complex concepts and deliver difficult messages clearly.

๐Ÿฅ‡ Striving For Success - ๐Ÿ‘ฉโ€๐Ÿซ Pr0

๐Ÿ Core

  • Consistently reflects on own performance & seeks continuous improvement
  • Seeks to exceed expectations
  • Demonstrates an attention to detail and quality, and looks to evaluate solutions as part of a desire to drive quality improvement
  • Aware of own credibility. Actively seeks to reinforce and enhance this
  • Devotes time to expand technical expertise to inform and improve client solutions & work processes
  • Seeks views of others and accepts constructive criticism

๐Ÿ‘จโ€๐Ÿ‘จโ€๐Ÿ‘ง Team Orientation - ๐Ÿ‘ฉโ€๐Ÿซ Pr0

๐Ÿ Core

  • Demonstrates awareness of different perspectives, working styles and preferences in team
  • Organises social or more formal team activities
  • Provides constructive feedback and suggestions, including to more senior colleagues
  • Defends colleagues in the face of unwarranted criticism
  • Encourages and assists with the personal development of others
  • Puts systems in place to encourage team communication and shared learning
  • Demonstrates trust of team members by fully delegating tasks or projects

๐ŸŽ€ Front End Engineering - ๐Ÿ‘จโ€๐Ÿ”ง Play3r

๐Ÿ› ๏ธ Engineering

  • Appreciation for Responsive Design, its pros/cons and can make reasoned arguments for its applicability
  • Proactively identifies browser/device support requirements and can implement against them
  • Demonstrable ability to apply more advanced CSS techniques such as FlexBox
  • Appreciates different CSS authoring practices and can argue their pros/cons
  • Understanding of HTTP 1.1 vs 2.x and how to leverage support to build performant applications
  • Experienced with supportive Javascript libraries and can justify their use
  • Good understanding of Aria and function/operation of assistive technologies and their support
  • Appreciates graceful degradation and progressive enhancement

๐Ÿ‘จโ€๐ŸŽจ Mid-Level Front End Engineer - ๐Ÿ‘จโ€๐ŸŽจ Front End Engineer

๐Ÿ Core - ๐Ÿ“ฏ Delivering Value

Your expected level is ๐Ÿ‘จโ€๐Ÿ”ง Play3r

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Actively contributes to the design of products and solutions
Aware of the value of providing outstanding client service and what can be done on a day-to-day basis to deliver this
Justifies the use of business resources and suggested changes to processes in terms of value deliverance
Clear on the purpose and value of all tasks and will seek clarification when not
Accurately estimates the amount of effort required to complete projects, and performs duties to the required standard within agreed timescales
Aware of competitive nature of the business, who we compete with and how UNiDAYS can be different
๐Ÿ‘จโ€๐Ÿ”ง Play3r Bases recommendations on citable, sound analysis of risks, benefits and value
Considers and discusses alternative ways of performing tasks to enhance productivity and delivery of value
Demonstrate a robust approach to producing estimates i.e. breaking down tasks into sub-elements and quantifying time required
Demonstrates appreciation of RoI when defining and performing tasks by vocally considering effort vs value return
Identifies opportunities with existing products/solutions to further develop value opportunities
Self-conscious of rabbit-holes, and can identify when in one
Holds an iterative, and value-incrementing approach to solutions development, always considering MVP/S
Doesnโ€™t over-engineer or gold-plate solutions unnecessessarilly

๐Ÿ Core - ๐ŸŽฏ Client Focus

Your expected level is ๐Ÿ‘จโ€๐Ÿ”ง Play3r

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Work activities are directed by, or focused on client needs; client remains primary focus
Demonstrates a genuine interest in clients and visibly acts in their best interests
Makes self-visible or available as a point of contact for clients
Manages all client enquiries in a professional and understanding way
Invites and receptive to client feedback
Understands who their client and stakeholders are for every task
Responds and meets client requests in a timely and appropriate manner
๐Ÿ‘จโ€๐Ÿ”ง Play3r Actively listens to clients to identify and understand their needs and objectives; asks questions to identify client interests, views & motivations
Consults clients when exploring solution options
Proactively undertakes appropriate research to build client knowledge & help inform discussions
Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates
Proactively uses knowledge of client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs
Successfully adapts solutions to reflect changes in client requirements
Develops solutions which clients find easy to use and understand; adopts the clientโ€™s perspective to aid product design

๐Ÿ Core - ๐Ÿ“… Planning and Organisation

Your expected level is ๐Ÿ‘จโ€๐Ÿ”ง Play3r

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Actively listens to identify and understand needs and objectives; asks questions to identify interests, views & motivations
Understands the objectives of and participates actively in team ceremonies. Prepared and organised to make the most of squad time.
Consults stakeholders when exploring solution options.
Undertakes appropriate research to build client knowledge & help inform discussions
Fully competent with the day-to-day use of JIRA and other productivity tools
Proactively uses knowledge of the business, needs & objectives to drive the development & delivery of appropriate solutions
Successfully adapts service provision to reflect changes in requirements
Ensures stakeholders are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates
๐Ÿ‘จโ€๐Ÿ”ง Play3r Develops clear, documented action plans, with realistic expectations & objectives
Anticipates & realistically appraises potential problems or changes; develops contingency plans to ensure desired outcome is achieved effectively within agreed timelines
Converts plans to task components for self and others, including timelines & targets
Accurately tracks own development progress and effectively forecasts output
Takes full responsibility for own productivity and output.
Accurately identifies & secures required resources before implementing plans e.g. adequate capacity in team
Able to balance time dedicated to maintaining existing business with business development

๐Ÿ Core - ๐Ÿคน Problem Solving

Your expected level is ๐Ÿ‘จโ€๐Ÿ”ง Play3r

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Takes immediate action or initiative to resolve issues preventing satisfactory work completion; including seeking help from others
Comes to line manager with potential solutions to problems rather than just presenting the issue
Considers past experience of similar situations & existing procedures to think through potential approaches to addressing problems
Records solutions appropriately, with concise and complete explanations and justifications
When asked can suggest some improvements to work processes to prevent future problems
Refuses to become blocked. Tries to unblock themselves first before seeking help
Distinguishes between relevant and irrelevant information in order to make logical decisions
Openly acknowledge mistakes & takes action to rectify them
๐Ÿ‘จโ€๐Ÿ”ง Play3r Uses research to better understand an issue and come to reasoned decisions about how to resolve a problem
Identifies the root causes of blockers
Uses visualisation tools (SWOT, brainstorming, cause-effect diagrams) to gain fuller understanding of issues
Analytical; deduces meaning from numerical & verbal data sources & uses such data to generate solutions to current problems or future changes
Where relevant develops tools or models to further analyse data sources e.g. to test assumptions or develop scenarios

๐Ÿ Core - ๐Ÿ’ฌ Communication

Your expected level is ๐Ÿ‘ฉโ€๐Ÿซ Pr0

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Actively listens to project briefs and asks questions where necessary to clarify understanding of own role and the project as a whole
Where unsure checks what the expectations are for the delivery of tasks
Asks for feedback and advice where necessary to enable successful completion of delegated work
Shows interpersonal sensitivity
Communicates concisely and clearly, sticking to facts and avoiding jargon, acronyms or abbreviations where appropriate
Treats all interactions with respect and compassion
Establishes the quality and frequency of feedback required by manager / client and routinely meets these requirements
Acts as a role model for corporate standards of integrity both within the business and externally
๐Ÿ‘จโ€๐Ÿ”ง Play3r Maintains a constant dialogue with all project stakeholders to ensure a clear and joint understanding of project direction and progress
Translates complex issues into simple terms and manageable chunks for others to understand
Verifies that others have received, consumed and understood presented information during discussions
Produces reports which are accurate, easily understood, succinct and worded appropriately for target audience
Identifies assumptions, shares direction and tailors communication to audience.
Communicates effectively to a wide range of stakeholders, e.g. sharing updates at all hands
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Provides clear and easily understood briefs to others, making clear expected outcomes and which tasks are to be completed by whom
Displays strong presentation/writing skills
Ensures all relevant information is communicated to others to enable them to successfully execute delegated tasks
Presents proposals in a clear and structured manner
Produces and maintains clear & concise technical specifications throughout the project
Seeks out and gives constructive, actionable feedback where valuable.
Can gather influence and support for their work, confidently debating and defending their decisions and approach.
Able to simply explain complex concepts and deliver difficult messages clearly.

๐Ÿ Core - ๐Ÿฅ‡ Striving For Success

Your expected level is ๐Ÿ‘ฉโ€๐Ÿซ Pr0

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Tackles work with enthusiasm, and takes a positive outlook when things are difficult
Shows commitment to work objectives & underlying tasks
Willing to accept advice from others regarding how objectives could be achieved
Sets deadlines and strives to meet them
Gains a sense of achievement and self-satisfaction from successfully meeting targets and business needs
Prepared to examine own skills and abilities to identify ways of improving performance e.g. discusses personal development with line manager
๐Ÿ‘จโ€๐Ÿ”ง Play3r Perseveres to overcome obstacles / resistance until objectives are fully met and tasks completed
Proactive in taking on extra tasks or responsibility
Prepared to work flexibly, including working beyond standard hours in order to finish tasks to meet project deadlines
Actively seeks out work and maintains to-do lists for personal peeves
Self-motivated to achieve; shows initiative and performs to a high level with low levels of supervision
Adopts good practice or new techniques from others.
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Consistently reflects on own performance & seeks continuous improvement
Seeks to exceed expectations
Demonstrates an attention to detail and quality, and looks to evaluate solutions as part of a desire to drive quality improvement
Aware of own credibility. Actively seeks to reinforce and enhance this
Devotes time to expand technical expertise to inform and improve client solutions & work processes
Seeks views of others and accepts constructive criticism

๐Ÿ Core - ๐Ÿ‘จโ€๐Ÿ‘จโ€๐Ÿ‘ง Team Orientation

Your expected level is ๐Ÿ‘ฉโ€๐Ÿซ Pr0

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Shows genuine commitment to the team and company
Prepared to compromise or go with team decision
Easily and quickly adapts to new challenges and ways of working
Takes responsibility for own actions
Has positive relationships with team members displaying high levels of reliability and responsibility
Always ready and available to help others
๐Ÿ‘จโ€๐Ÿ”ง Play3r Makes self available to others; proactively offers to assist others with activities to meet deadlines or manage short-term work pressures
Regularly and pro-actively communicates with colleagues regarding project or task progress.
Prepares for and actively participates in team meetings
Willingly seeks input and ideas from colleagues
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Demonstrates awareness of different perspectives, working styles and preferences in team
Organises social or more formal team activities
Provides constructive feedback and suggestions, including to more senior colleagues
Defends colleagues in the face of unwarranted criticism
Encourages and assists with the personal development of others
Puts systems in place to encourage team communication and shared learning
Demonstrates trust of team members by fully delegating tasks or projects

๐ŸŽ€ Front End Engineering - ๐Ÿ‘จโ€๐Ÿ”ง Play3r

๐Ÿ› ๏ธ Engineering

  • Appreciation for Responsive Design, its pros/cons and can make reasoned arguments for its applicability
  • Proactively identifies browser/device support requirements and can implement against them
  • Demonstrable ability to apply more advanced CSS techniques such as FlexBox
  • Appreciates different CSS authoring practices and can argue their pros/cons
  • Understanding of HTTP 1.1 vs 2.x and how to leverage support to build performant applications
  • Experienced with supportive Javascript libraries and can justify their use
  • Good understanding of Aria and function/operation of assistive technologies and their support
  • Appreciates graceful degradation and progressive enhancement

๐Ÿ‘จโ€๐ŸŽจ Senior Front End Engineer - ๐Ÿ‘จโ€๐ŸŽจ Front End Engineer

Actions - BETA

Summary

A senior Front End Engineer takes responsibility for the web estate, seeking continuous improvement and setting out best practices for the rest of the Engineering team. The senior engineer ensures that all front end assets are monitored and alerted against. The senior must also have great people skills, identifying potential and coaching opportunities within the Engineering team.

Criteria

๐Ÿ“ฏ Delivering Value - ๐Ÿ‘ฉโ€๐Ÿซ Pr0

๐Ÿ Core

  • Tracks and proactively reports team/project feature/value deliverance
  • Monitors expenditure against budgets and initiates corrective action as required
  • Monitors and reports on implementation of financial and technical investment decisions and activity in terms of ROI
  • Proposals are accurately costed & accurately predict the iteration duration
  • Makes informed decisions regarding the acceptance of projects based on their viability
  • Proactively identifies risks and raises with senior leaders
  • Makes robust business cases when requesting investment

๐ŸŽฏ Client Focus - ๐Ÿ‘ฉโ€๐Ÿซ Pr0

๐Ÿ Core

  • Utilises broad domain knowledge to recommend improved solutions
  • Ability to deal with changing requirements from clients and changes in focus
  • Represents the client and their interests in discussions, and ensures all decisions are made with the clientโ€™s context considered
  • Undertakes appropriate research to build Client knowledge & help inform discussions
  • Maintains the customers best interests at heart. Designs solutions which are appropriate and add the required value.

๐Ÿ“… Planning and Organisation - ๐Ÿ‘ฉโ€๐Ÿซ Pr0

๐Ÿ Core

  • Manages multiple complex projects using established project management methodologies
  • Integrates inputs from different sources/team members; optimises their contribution relevant to work programme
  • Optimises the allocation of resources
  • Assigns responsibilities and sets deadlines for tasks
  • Identifies critical path activities from project plans; concentrates extra effort on tasks where any delays impact on overall deadline
  • Sets/attends regular project meetings to assess progress against action plans and to ensure monitoring activity is routinely conducted
  • Varies project plan activity sequencing and timelines according to available resource to avoid delays

๐Ÿคน Problem Solving - ๐Ÿ‘ฉโ€๐Ÿซ Pr0

๐Ÿ Core

  • Ensures recommendations are evidence based. Bases decisions on robust analysis of the situation
  • Conducts option appraisal: systematically compares a number of approaches, weighs up relevant data before applying judgement; then makes recommendations.
  • Considers financial, technical, security and other risks before taking action or making decisions
  • Able to effectively and logically defend judgements if challenged

๐Ÿ’ฌ Communication - ๐Ÿ‘ฉโ€๐Ÿซ Pr0

๐Ÿ Core

  • Provides clear and easily understood briefs to others, making clear expected outcomes and which tasks are to be completed by whom
  • Displays strong presentation/writing skills
  • Ensures all relevant information is communicated to others to enable them to successfully execute delegated tasks
  • Presents proposals in a clear and structured manner
  • Produces and maintains clear & concise technical specifications throughout the project
  • Seeks out and gives constructive, actionable feedback where valuable.
  • Can gather influence and support for their work, confidently debating and defending their decisions and approach.
  • Able to simply explain complex concepts and deliver difficult messages clearly.

๐Ÿฅ‡ Striving For Success - ๐Ÿ‘ฉโ€๐Ÿซ Pr0

๐Ÿ Core

  • Consistently reflects on own performance & seeks continuous improvement
  • Seeks to exceed expectations
  • Demonstrates an attention to detail and quality, and looks to evaluate solutions as part of a desire to drive quality improvement
  • Aware of own credibility. Actively seeks to reinforce and enhance this
  • Devotes time to expand technical expertise to inform and improve client solutions & work processes
  • Seeks views of others and accepts constructive criticism

๐Ÿ‘จโ€๐Ÿ‘จโ€๐Ÿ‘ง Team Orientation - ๐Ÿง™ 1337

๐Ÿ Core

  • Seeks to understand team needs, motivations, strengths, dynamics to inform and optimise working arrangements and team performance
  • Employs robust methods for selecting team members for job roles
  • Strives to identify ways to improve team working processes and enhance team performance
  • Able to have difficult conversations where required
  • Shares team success internally and with other divisions; supportively encourages admission of collective mistakes, encouraging the team to learn from their experiences
  • Identifies sources of conflict within the team and acts in a facilitative manner to resolve conflict or improve cohesion

๐ŸŽ€ Front End Engineering - ๐Ÿ‘ฉโ€๐Ÿซ Pr0

๐Ÿ› ๏ธ Engineering

  • Good understanding of DOM eventing and familiar with all modern HTML APIs
  • Able to write and debug Javascript tests
  • Proactively establishes and regulates performance budgets
  • Practiced in advanced Javascript syntax such as Prototypes
  • Solid understanding of HTTP and Browser caching strategies and implementations.
  • Good understanding of CDNs and network latency effects
  • Proactively and ethically identifies a11y needs of users and makes conscious efforts to support them
  • Understands software engineering principles such as SoC and SOLID

๐Ÿ‘จโ€๐ŸŽจ Senior Front End Engineer - ๐Ÿ‘จโ€๐ŸŽจ Front End Engineer

๐Ÿ Core - ๐Ÿ“ฏ Delivering Value

Your expected level is ๐Ÿ‘ฉโ€๐Ÿซ Pr0

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Actively contributes to the design of products and solutions
Aware of the value of providing outstanding client service and what can be done on a day-to-day basis to deliver this
Justifies the use of business resources and suggested changes to processes in terms of value deliverance
Clear on the purpose and value of all tasks and will seek clarification when not
Accurately estimates the amount of effort required to complete projects, and performs duties to the required standard within agreed timescales
Aware of competitive nature of the business, who we compete with and how UNiDAYS can be different
๐Ÿ‘จโ€๐Ÿ”ง Play3r Bases recommendations on citable, sound analysis of risks, benefits and value
Considers and discusses alternative ways of performing tasks to enhance productivity and delivery of value
Demonstrate a robust approach to producing estimates i.e. breaking down tasks into sub-elements and quantifying time required
Demonstrates appreciation of RoI when defining and performing tasks by vocally considering effort vs value return
Identifies opportunities with existing products/solutions to further develop value opportunities
Self-conscious of rabbit-holes, and can identify when in one
Holds an iterative, and value-incrementing approach to solutions development, always considering MVP/S
Doesnโ€™t over-engineer or gold-plate solutions unnecessessarilly
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Tracks and proactively reports team/project feature/value deliverance
Monitors expenditure against budgets and initiates corrective action as required
Monitors and reports on implementation of financial and technical investment decisions and activity in terms of ROI
Proposals are accurately costed & accurately predict the iteration duration
Makes informed decisions regarding the acceptance of projects based on their viability
Proactively identifies risks and raises with senior leaders
Makes robust business cases when requesting investment

๐Ÿ Core - ๐ŸŽฏ Client Focus

Your expected level is ๐Ÿ‘ฉโ€๐Ÿซ Pr0

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Work activities are directed by, or focused on client needs; client remains primary focus
Demonstrates a genuine interest in clients and visibly acts in their best interests
Makes self-visible or available as a point of contact for clients
Manages all client enquiries in a professional and understanding way
Invites and receptive to client feedback
Understands who their client and stakeholders are for every task
Responds and meets client requests in a timely and appropriate manner
๐Ÿ‘จโ€๐Ÿ”ง Play3r Actively listens to clients to identify and understand their needs and objectives; asks questions to identify client interests, views & motivations
Consults clients when exploring solution options
Proactively undertakes appropriate research to build client knowledge & help inform discussions
Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates
Proactively uses knowledge of client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs
Successfully adapts solutions to reflect changes in client requirements
Develops solutions which clients find easy to use and understand; adopts the clientโ€™s perspective to aid product design
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Utilises broad domain knowledge to recommend improved solutions
Ability to deal with changing requirements from clients and changes in focus
Represents the client and their interests in discussions, and ensures all decisions are made with the clientโ€™s context considered
Undertakes appropriate research to build Client knowledge & help inform discussions
Maintains the customers best interests at heart. Designs solutions which are appropriate and add the required value.

๐Ÿ Core - ๐Ÿ“… Planning and Organisation

Your expected level is ๐Ÿ‘ฉโ€๐Ÿซ Pr0

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Actively listens to identify and understand needs and objectives; asks questions to identify interests, views & motivations
Understands the objectives of and participates actively in team ceremonies. Prepared and organised to make the most of squad time.
Consults stakeholders when exploring solution options.
Undertakes appropriate research to build client knowledge & help inform discussions
Fully competent with the day-to-day use of JIRA and other productivity tools
Proactively uses knowledge of the business, needs & objectives to drive the development & delivery of appropriate solutions
Successfully adapts service provision to reflect changes in requirements
Ensures stakeholders are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates
๐Ÿ‘จโ€๐Ÿ”ง Play3r Develops clear, documented action plans, with realistic expectations & objectives
Anticipates & realistically appraises potential problems or changes; develops contingency plans to ensure desired outcome is achieved effectively within agreed timelines
Converts plans to task components for self and others, including timelines & targets
Accurately tracks own development progress and effectively forecasts output
Takes full responsibility for own productivity and output.
Accurately identifies & secures required resources before implementing plans e.g. adequate capacity in team
Able to balance time dedicated to maintaining existing business with business development
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Manages multiple complex projects using established project management methodologies
Integrates inputs from different sources/team members; optimises their contribution relevant to work programme
Optimises the allocation of resources
Assigns responsibilities and sets deadlines for tasks
Identifies critical path activities from project plans; concentrates extra effort on tasks where any delays impact on overall deadline
Sets/attends regular project meetings to assess progress against action plans and to ensure monitoring activity is routinely conducted
Varies project plan activity sequencing and timelines according to available resource to avoid delays

๐Ÿ Core - ๐Ÿคน Problem Solving

Your expected level is ๐Ÿ‘ฉโ€๐Ÿซ Pr0

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Takes immediate action or initiative to resolve issues preventing satisfactory work completion; including seeking help from others
Comes to line manager with potential solutions to problems rather than just presenting the issue
Considers past experience of similar situations & existing procedures to think through potential approaches to addressing problems
Records solutions appropriately, with concise and complete explanations and justifications
When asked can suggest some improvements to work processes to prevent future problems
Refuses to become blocked. Tries to unblock themselves first before seeking help
Distinguishes between relevant and irrelevant information in order to make logical decisions
Openly acknowledge mistakes & takes action to rectify them
๐Ÿ‘จโ€๐Ÿ”ง Play3r Uses research to better understand an issue and come to reasoned decisions about how to resolve a problem
Identifies the root causes of blockers
Uses visualisation tools (SWOT, brainstorming, cause-effect diagrams) to gain fuller understanding of issues
Analytical; deduces meaning from numerical & verbal data sources & uses such data to generate solutions to current problems or future changes
Where relevant develops tools or models to further analyse data sources e.g. to test assumptions or develop scenarios
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Ensures recommendations are evidence based. Bases decisions on robust analysis of the situation
Conducts option appraisal: systematically compares a number of approaches, weighs up relevant data before applying judgement; then makes recommendations.
Considers financial, technical, security and other risks before taking action or making decisions
Able to effectively and logically defend judgements if challenged

๐Ÿ Core - ๐Ÿ’ฌ Communication

Your expected level is ๐Ÿ‘ฉโ€๐Ÿซ Pr0

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Actively listens to project briefs and asks questions where necessary to clarify understanding of own role and the project as a whole
Where unsure checks what the expectations are for the delivery of tasks
Asks for feedback and advice where necessary to enable successful completion of delegated work
Shows interpersonal sensitivity
Communicates concisely and clearly, sticking to facts and avoiding jargon, acronyms or abbreviations where appropriate
Treats all interactions with respect and compassion
Establishes the quality and frequency of feedback required by manager / client and routinely meets these requirements
Acts as a role model for corporate standards of integrity both within the business and externally
๐Ÿ‘จโ€๐Ÿ”ง Play3r Maintains a constant dialogue with all project stakeholders to ensure a clear and joint understanding of project direction and progress
Translates complex issues into simple terms and manageable chunks for others to understand
Verifies that others have received, consumed and understood presented information during discussions
Produces reports which are accurate, easily understood, succinct and worded appropriately for target audience
Identifies assumptions, shares direction and tailors communication to audience.
Communicates effectively to a wide range of stakeholders, e.g. sharing updates at all hands
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Provides clear and easily understood briefs to others, making clear expected outcomes and which tasks are to be completed by whom
Displays strong presentation/writing skills
Ensures all relevant information is communicated to others to enable them to successfully execute delegated tasks
Presents proposals in a clear and structured manner
Produces and maintains clear & concise technical specifications throughout the project
Seeks out and gives constructive, actionable feedback where valuable.
Can gather influence and support for their work, confidently debating and defending their decisions and approach.
Able to simply explain complex concepts and deliver difficult messages clearly.

๐Ÿ Core - ๐Ÿฅ‡ Striving For Success

Your expected level is ๐Ÿ‘ฉโ€๐Ÿซ Pr0

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Tackles work with enthusiasm, and takes a positive outlook when things are difficult
Shows commitment to work objectives & underlying tasks
Willing to accept advice from others regarding how objectives could be achieved
Sets deadlines and strives to meet them
Gains a sense of achievement and self-satisfaction from successfully meeting targets and business needs
Prepared to examine own skills and abilities to identify ways of improving performance e.g. discusses personal development with line manager
๐Ÿ‘จโ€๐Ÿ”ง Play3r Perseveres to overcome obstacles / resistance until objectives are fully met and tasks completed
Proactive in taking on extra tasks or responsibility
Prepared to work flexibly, including working beyond standard hours in order to finish tasks to meet project deadlines
Actively seeks out work and maintains to-do lists for personal peeves
Self-motivated to achieve; shows initiative and performs to a high level with low levels of supervision
Adopts good practice or new techniques from others.
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Consistently reflects on own performance & seeks continuous improvement
Seeks to exceed expectations
Demonstrates an attention to detail and quality, and looks to evaluate solutions as part of a desire to drive quality improvement
Aware of own credibility. Actively seeks to reinforce and enhance this
Devotes time to expand technical expertise to inform and improve client solutions & work processes
Seeks views of others and accepts constructive criticism

๐Ÿ Core - ๐Ÿ‘จโ€๐Ÿ‘จโ€๐Ÿ‘ง Team Orientation

Your expected level is ๐Ÿง™ 1337

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Shows genuine commitment to the team and company
Prepared to compromise or go with team decision
Easily and quickly adapts to new challenges and ways of working
Takes responsibility for own actions
Has positive relationships with team members displaying high levels of reliability and responsibility
Always ready and available to help others
๐Ÿ‘จโ€๐Ÿ”ง Play3r Makes self available to others; proactively offers to assist others with activities to meet deadlines or manage short-term work pressures
Regularly and pro-actively communicates with colleagues regarding project or task progress.
Prepares for and actively participates in team meetings
Willingly seeks input and ideas from colleagues
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Demonstrates awareness of different perspectives, working styles and preferences in team
Organises social or more formal team activities
Provides constructive feedback and suggestions, including to more senior colleagues
Defends colleagues in the face of unwarranted criticism
Encourages and assists with the personal development of others
Puts systems in place to encourage team communication and shared learning
Demonstrates trust of team members by fully delegating tasks or projects
๐Ÿง™ 1337 Seeks to understand team needs, motivations, strengths, dynamics to inform and optimise working arrangements and team performance
Employs robust methods for selecting team members for job roles
Strives to identify ways to improve team working processes and enhance team performance
Able to have difficult conversations where required
Shares team success internally and with other divisions; supportively encourages admission of collective mistakes, encouraging the team to learn from their experiences
Identifies sources of conflict within the team and acts in a facilitative manner to resolve conflict or improve cohesion

๐ŸŽ€ Front End Engineering - ๐Ÿ‘ฉโ€๐Ÿซ Pr0

๐Ÿ› ๏ธ Engineering

  • Good understanding of DOM eventing and familiar with all modern HTML APIs
  • Able to write and debug Javascript tests
  • Proactively establishes and regulates performance budgets
  • Practiced in advanced Javascript syntax such as Prototypes
  • Solid understanding of HTTP and Browser caching strategies and implementations.
  • Good understanding of CDNs and network latency effects
  • Proactively and ethically identifies a11y needs of users and makes conscious efforts to support them
  • Understands software engineering principles such as SoC and SOLID

๐Ÿ‘จโ€๐ŸŽจ Lead Front End Engineer - ๐Ÿ‘จโ€๐ŸŽจ Front End Engineer

Actions - BETA

Summary

The lead Front End Engineer sets out the standard for the rest of the team. The lead ensures that the web estate is monitored, alerted against and thresholds are set. The lead is responsible for reporting on the performance of the front end, identifying and putting into action any required improvements. Line management of Front End Engineers in various teams, maintaining a consistent identity is important.

Criteria

๐Ÿ“ฏ Delivering Value - ๐Ÿง™ 1337

๐Ÿ Core

  • Tracks team / department / company KPIs and maintains robust forecasts
  • Conducts detailed planning/modelling of new proposals to comprehensively evaluate the value/RoI impact of options.
  • Has a sound understanding of accountancy terms linked to business accounts; applies knowledge to inform business operations
  • Manages technical/financial risks, develops robust systems to mitigate any identified risks.
  • Employs robust and evidence based approach to developing strategy; works to understand audience dynamics, clearly identify needs, segment of the audience, offer competitively advantaged products and services.

๐ŸŽฏ Client Focus - ๐Ÿง™ 1337

๐Ÿ Core

  • Conceives and drives the development of solutions that anticipate impending client needs
  • Ability to read clients and agree desired outcomes that are mutually beneficial i.e. win/win outcomes
  • Proactively uses knowledge of the client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs
  • Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates.

๐Ÿ“… Planning and Organisation - ๐Ÿง™ 1337

๐Ÿ Core

  • Conducts a robust situational analysis โ€“ market/technology attractiveness & competitive position
  • Devises strategies aligned to analysis of market/technology; aware of alternative strategic options
  • Segments the market to identify most value generating client groups or segments; positions company offer to satisfy needs of key user groups
  • Sets SMART Strategic objectives/goals; devises critical success factors (CSFs) aligned to strategy; sets KPIs/performance metrics to track implementation
  • Presents evidence (e.g. DAM, Verification, usage, impressions) to justify strategy adopted
  • Outlines exactly how strategy will be delivered; clarifies accountabilities, workload, resources needed, milestones and expectations

๐Ÿคน Problem Solving - ๐Ÿง™ 1337

๐Ÿ Core

  • Makes sound judgement even when making complex or difficult decisions or when under time pressures.
  • Sets processes for managing business risk
  • Takes full accountability for implementing resultant decisions
  • Identifies potential blockers before they occur, and prevents them

๐Ÿ’ฌ Communication - ๐Ÿง™ 1337

๐Ÿ Core

  • Ensures the team has strong relationships with stakeholders, fully recognises their constraints and concerns and creates mutual recognition and trust.
  • Consistently and frequently communicates / demonstrates organisational values, expectations and boundaries
  • Communicates business needs to others, conveying the importance of these needs from all perspectives
  • Produces detailed and accurate delivery plans, presenting them objectively and transparently
  • Motivates and engages employees through communication
  • Articulates and unites a team behind a clear and compelling vision, mission and strategy, along multiple time horizons.

๐Ÿฅ‡ Striving For Success - ๐Ÿง™ 1337

๐Ÿ Core

  • Consistently strives to achieve targets or goals at a team/departmental/company level
  • Prepared to take calculated risks to improve performance/delivery
  • Is never satisfied with current business performance; continually seeks to improve business performance & drive the organisation forward
  • Monitors business performance
  • Seeks ways to enhance team performance; reinforces and rewards positive achievements to encourage further improvement
  • Pursues potential business opportunity leads, or creates openings for others
  • Prepared to constructively challenge the practices or rationale of others in order to improve client solutions or work processes

๐Ÿ‘จโ€๐Ÿ‘จโ€๐Ÿ‘ง Team Orientation - ๐Ÿง™ 1337

๐Ÿ Core

  • Seeks to understand team needs, motivations, strengths, dynamics to inform and optimise working arrangements and team performance
  • Employs robust methods for selecting team members for job roles
  • Strives to identify ways to improve team working processes and enhance team performance
  • Able to have difficult conversations where required
  • Shares team success internally and with other divisions; supportively encourages admission of collective mistakes, encouraging the team to learn from their experiences
  • Identifies sources of conflict within the team and acts in a facilitative manner to resolve conflict or improve cohesion

๐ŸŽ€ Front End Engineering - ๐Ÿง™ 1337

๐Ÿ› ๏ธ Engineering

  • Able to contribute improvements to build/bundling/compression processes
  • Champions good Front End Engineering practices within the wider team and coaches those with lesser knowledge
  • Appreciates and can apply different software architecture patterns, such as event-driven, message busses, MVC.
  • Understands software coupling and cohesion and how it applies to front end development
  • Good understanding of wireless networking including WIFI and Gs and how it applies to internet performance
  • Understands the browser rendering process and how to diagnose performance issues

๐Ÿ‘จโ€๐ŸŽจ Lead Front End Engineer - ๐Ÿ‘จโ€๐ŸŽจ Front End Engineer

๐Ÿ Core - ๐Ÿ“ฏ Delivering Value

Your expected level is ๐Ÿง™ 1337

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Actively contributes to the design of products and solutions
Aware of the value of providing outstanding client service and what can be done on a day-to-day basis to deliver this
Justifies the use of business resources and suggested changes to processes in terms of value deliverance
Clear on the purpose and value of all tasks and will seek clarification when not
Accurately estimates the amount of effort required to complete projects, and performs duties to the required standard within agreed timescales
Aware of competitive nature of the business, who we compete with and how UNiDAYS can be different
๐Ÿ‘จโ€๐Ÿ”ง Play3r Bases recommendations on citable, sound analysis of risks, benefits and value
Considers and discusses alternative ways of performing tasks to enhance productivity and delivery of value
Demonstrate a robust approach to producing estimates i.e. breaking down tasks into sub-elements and quantifying time required
Demonstrates appreciation of RoI when defining and performing tasks by vocally considering effort vs value return
Identifies opportunities with existing products/solutions to further develop value opportunities
Self-conscious of rabbit-holes, and can identify when in one
Holds an iterative, and value-incrementing approach to solutions development, always considering MVP/S
Doesnโ€™t over-engineer or gold-plate solutions unnecessessarilly
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Tracks and proactively reports team/project feature/value deliverance
Monitors expenditure against budgets and initiates corrective action as required
Monitors and reports on implementation of financial and technical investment decisions and activity in terms of ROI
Proposals are accurately costed & accurately predict the iteration duration
Makes informed decisions regarding the acceptance of projects based on their viability
Proactively identifies risks and raises with senior leaders
Makes robust business cases when requesting investment
๐Ÿง™ 1337 Tracks team / department / company KPIs and maintains robust forecasts
Conducts detailed planning/modelling of new proposals to comprehensively evaluate the value/RoI impact of options.
Has a sound understanding of accountancy terms linked to business accounts; applies knowledge to inform business operations
Manages technical/financial risks, develops robust systems to mitigate any identified risks.
Employs robust and evidence based approach to developing strategy; works to understand audience dynamics, clearly identify needs, segment of the audience, offer competitively advantaged products and services.

๐Ÿ Core - ๐ŸŽฏ Client Focus

Your expected level is ๐Ÿง™ 1337

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Work activities are directed by, or focused on client needs; client remains primary focus
Demonstrates a genuine interest in clients and visibly acts in their best interests
Makes self-visible or available as a point of contact for clients
Manages all client enquiries in a professional and understanding way
Invites and receptive to client feedback
Understands who their client and stakeholders are for every task
Responds and meets client requests in a timely and appropriate manner
๐Ÿ‘จโ€๐Ÿ”ง Play3r Actively listens to clients to identify and understand their needs and objectives; asks questions to identify client interests, views & motivations
Consults clients when exploring solution options
Proactively undertakes appropriate research to build client knowledge & help inform discussions
Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates
Proactively uses knowledge of client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs
Successfully adapts solutions to reflect changes in client requirements
Develops solutions which clients find easy to use and understand; adopts the clientโ€™s perspective to aid product design
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Utilises broad domain knowledge to recommend improved solutions
Ability to deal with changing requirements from clients and changes in focus
Represents the client and their interests in discussions, and ensures all decisions are made with the clientโ€™s context considered
Undertakes appropriate research to build Client knowledge & help inform discussions
Maintains the customers best interests at heart. Designs solutions which are appropriate and add the required value.
๐Ÿง™ 1337 Conceives and drives the development of solutions that anticipate impending client needs
Ability to read clients and agree desired outcomes that are mutually beneficial i.e. win/win outcomes
Proactively uses knowledge of the client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs
Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates.

๐Ÿ Core - ๐Ÿ“… Planning and Organisation

Your expected level is ๐Ÿง™ 1337

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Actively listens to identify and understand needs and objectives; asks questions to identify interests, views & motivations
Understands the objectives of and participates actively in team ceremonies. Prepared and organised to make the most of squad time.
Consults stakeholders when exploring solution options.
Undertakes appropriate research to build client knowledge & help inform discussions
Fully competent with the day-to-day use of JIRA and other productivity tools
Proactively uses knowledge of the business, needs & objectives to drive the development & delivery of appropriate solutions
Successfully adapts service provision to reflect changes in requirements
Ensures stakeholders are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates
๐Ÿ‘จโ€๐Ÿ”ง Play3r Develops clear, documented action plans, with realistic expectations & objectives
Anticipates & realistically appraises potential problems or changes; develops contingency plans to ensure desired outcome is achieved effectively within agreed timelines
Converts plans to task components for self and others, including timelines & targets
Accurately tracks own development progress and effectively forecasts output
Takes full responsibility for own productivity and output.
Accurately identifies & secures required resources before implementing plans e.g. adequate capacity in team
Able to balance time dedicated to maintaining existing business with business development
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Manages multiple complex projects using established project management methodologies
Integrates inputs from different sources/team members; optimises their contribution relevant to work programme
Optimises the allocation of resources
Assigns responsibilities and sets deadlines for tasks
Identifies critical path activities from project plans; concentrates extra effort on tasks where any delays impact on overall deadline
Sets/attends regular project meetings to assess progress against action plans and to ensure monitoring activity is routinely conducted
Varies project plan activity sequencing and timelines according to available resource to avoid delays
๐Ÿง™ 1337 Conducts a robust situational analysis โ€“ market/technology attractiveness & competitive position
Devises strategies aligned to analysis of market/technology; aware of alternative strategic options
Segments the market to identify most value generating client groups or segments; positions company offer to satisfy needs of key user groups
Sets SMART Strategic objectives/goals; devises critical success factors (CSFs) aligned to strategy; sets KPIs/performance metrics to track implementation
Presents evidence (e.g. DAM, Verification, usage, impressions) to justify strategy adopted
Outlines exactly how strategy will be delivered; clarifies accountabilities, workload, resources needed, milestones and expectations

๐Ÿ Core - ๐Ÿคน Problem Solving

Your expected level is ๐Ÿง™ 1337

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Takes immediate action or initiative to resolve issues preventing satisfactory work completion; including seeking help from others
Comes to line manager with potential solutions to problems rather than just presenting the issue
Considers past experience of similar situations & existing procedures to think through potential approaches to addressing problems
Records solutions appropriately, with concise and complete explanations and justifications
When asked can suggest some improvements to work processes to prevent future problems
Refuses to become blocked. Tries to unblock themselves first before seeking help
Distinguishes between relevant and irrelevant information in order to make logical decisions
Openly acknowledge mistakes & takes action to rectify them
๐Ÿ‘จโ€๐Ÿ”ง Play3r Uses research to better understand an issue and come to reasoned decisions about how to resolve a problem
Identifies the root causes of blockers
Uses visualisation tools (SWOT, brainstorming, cause-effect diagrams) to gain fuller understanding of issues
Analytical; deduces meaning from numerical & verbal data sources & uses such data to generate solutions to current problems or future changes
Where relevant develops tools or models to further analyse data sources e.g. to test assumptions or develop scenarios
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Ensures recommendations are evidence based. Bases decisions on robust analysis of the situation
Conducts option appraisal: systematically compares a number of approaches, weighs up relevant data before applying judgement; then makes recommendations.
Considers financial, technical, security and other risks before taking action or making decisions
Able to effectively and logically defend judgements if challenged
๐Ÿง™ 1337 Makes sound judgement even when making complex or difficult decisions or when under time pressures.
Sets processes for managing business risk
Takes full accountability for implementing resultant decisions
Identifies potential blockers before they occur, and prevents them

๐Ÿ Core - ๐Ÿ’ฌ Communication

Your expected level is ๐Ÿง™ 1337

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Actively listens to project briefs and asks questions where necessary to clarify understanding of own role and the project as a whole
Where unsure checks what the expectations are for the delivery of tasks
Asks for feedback and advice where necessary to enable successful completion of delegated work
Shows interpersonal sensitivity
Communicates concisely and clearly, sticking to facts and avoiding jargon, acronyms or abbreviations where appropriate
Treats all interactions with respect and compassion
Establishes the quality and frequency of feedback required by manager / client and routinely meets these requirements
Acts as a role model for corporate standards of integrity both within the business and externally
๐Ÿ‘จโ€๐Ÿ”ง Play3r Maintains a constant dialogue with all project stakeholders to ensure a clear and joint understanding of project direction and progress
Translates complex issues into simple terms and manageable chunks for others to understand
Verifies that others have received, consumed and understood presented information during discussions
Produces reports which are accurate, easily understood, succinct and worded appropriately for target audience
Identifies assumptions, shares direction and tailors communication to audience.
Communicates effectively to a wide range of stakeholders, e.g. sharing updates at all hands
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Provides clear and easily understood briefs to others, making clear expected outcomes and which tasks are to be completed by whom
Displays strong presentation/writing skills
Ensures all relevant information is communicated to others to enable them to successfully execute delegated tasks
Presents proposals in a clear and structured manner
Produces and maintains clear & concise technical specifications throughout the project
Seeks out and gives constructive, actionable feedback where valuable.
Can gather influence and support for their work, confidently debating and defending their decisions and approach.
Able to simply explain complex concepts and deliver difficult messages clearly.
๐Ÿง™ 1337 Ensures the team has strong relationships with stakeholders, fully recognises their constraints and concerns and creates mutual recognition and trust.
Consistently and frequently communicates / demonstrates organisational values, expectations and boundaries
Communicates business needs to others, conveying the importance of these needs from all perspectives
Produces detailed and accurate delivery plans, presenting them objectively and transparently
Motivates and engages employees through communication
Articulates and unites a team behind a clear and compelling vision, mission and strategy, along multiple time horizons.

๐Ÿ Core - ๐Ÿฅ‡ Striving For Success

Your expected level is ๐Ÿง™ 1337

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Tackles work with enthusiasm, and takes a positive outlook when things are difficult
Shows commitment to work objectives & underlying tasks
Willing to accept advice from others regarding how objectives could be achieved
Sets deadlines and strives to meet them
Gains a sense of achievement and self-satisfaction from successfully meeting targets and business needs
Prepared to examine own skills and abilities to identify ways of improving performance e.g. discusses personal development with line manager
๐Ÿ‘จโ€๐Ÿ”ง Play3r Perseveres to overcome obstacles / resistance until objectives are fully met and tasks completed
Proactive in taking on extra tasks or responsibility
Prepared to work flexibly, including working beyond standard hours in order to finish tasks to meet project deadlines
Actively seeks out work and maintains to-do lists for personal peeves
Self-motivated to achieve; shows initiative and performs to a high level with low levels of supervision
Adopts good practice or new techniques from others.
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Consistently reflects on own performance & seeks continuous improvement
Seeks to exceed expectations
Demonstrates an attention to detail and quality, and looks to evaluate solutions as part of a desire to drive quality improvement
Aware of own credibility. Actively seeks to reinforce and enhance this
Devotes time to expand technical expertise to inform and improve client solutions & work processes
Seeks views of others and accepts constructive criticism
๐Ÿง™ 1337 Consistently strives to achieve targets or goals at a team/departmental/company level
Prepared to take calculated risks to improve performance/delivery
Is never satisfied with current business performance; continually seeks to improve business performance & drive the organisation forward
Monitors business performance
Seeks ways to enhance team performance; reinforces and rewards positive achievements to encourage further improvement
Pursues potential business opportunity leads, or creates openings for others
Prepared to constructively challenge the practices or rationale of others in order to improve client solutions or work processes

๐Ÿ Core - ๐Ÿ‘จโ€๐Ÿ‘จโ€๐Ÿ‘ง Team Orientation

Your expected level is ๐Ÿง™ 1337

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Shows genuine commitment to the team and company
Prepared to compromise or go with team decision
Easily and quickly adapts to new challenges and ways of working
Takes responsibility for own actions
Has positive relationships with team members displaying high levels of reliability and responsibility
Always ready and available to help others
๐Ÿ‘จโ€๐Ÿ”ง Play3r Makes self available to others; proactively offers to assist others with activities to meet deadlines or manage short-term work pressures
Regularly and pro-actively communicates with colleagues regarding project or task progress.
Prepares for and actively participates in team meetings
Willingly seeks input and ideas from colleagues
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Demonstrates awareness of different perspectives, working styles and preferences in team
Organises social or more formal team activities
Provides constructive feedback and suggestions, including to more senior colleagues
Defends colleagues in the face of unwarranted criticism
Encourages and assists with the personal development of others
Puts systems in place to encourage team communication and shared learning
Demonstrates trust of team members by fully delegating tasks or projects
๐Ÿง™ 1337 Seeks to understand team needs, motivations, strengths, dynamics to inform and optimise working arrangements and team performance
Employs robust methods for selecting team members for job roles
Strives to identify ways to improve team working processes and enhance team performance
Able to have difficult conversations where required
Shares team success internally and with other divisions; supportively encourages admission of collective mistakes, encouraging the team to learn from their experiences
Identifies sources of conflict within the team and acts in a facilitative manner to resolve conflict or improve cohesion

๐ŸŽ€ Front End Engineering - ๐Ÿง™ 1337

๐Ÿ› ๏ธ Engineering

  • Able to contribute improvements to build/bundling/compression processes
  • Champions good Front End Engineering practices within the wider team and coaches those with lesser knowledge
  • Appreciates and can apply different software architecture patterns, such as event-driven, message busses, MVC.
  • Understands software coupling and cohesion and how it applies to front end development
  • Good understanding of wireless networking including WIFI and Gs and how it applies to internet performance
  • Understands the browser rendering process and how to diagnose performance issues

๐Ÿ•ต๏ธ Test Engineer

Summary

Level Overview

๐Ÿ Core ๐Ÿ› ๏ธ Engineering
๐Ÿ“ฏ Delivering Value ๐ŸŽฏ Client Focus ๐Ÿ“… Planning and Organisation ๐Ÿคน Problem Solving ๐Ÿ’ฌ Communication ๐Ÿฅ‡ Striving For Success ๐Ÿ‘จโ€๐Ÿ‘จโ€๐Ÿ‘ง Team Orientation ๐Ÿ“‹ Testing
๐Ÿ•ต๏ธ Junior Test Engineer ๐Ÿ‘ฉโ€๐ŸŽ“ n00b ๐Ÿ‘ฉโ€๐ŸŽ“ n00b ๐Ÿ‘ฉโ€๐ŸŽ“ n00b ๐Ÿ‘ฉโ€๐ŸŽ“ n00b ๐Ÿ‘ฉโ€๐ŸŽ“ n00b ๐Ÿ‘จโ€๐Ÿ”ง Play3r ๐Ÿ‘จโ€๐Ÿ”ง Play3r ๐Ÿ‘ฉโ€๐ŸŽ“ n00b
๐Ÿ•ต๏ธ Mid-Level Test Engineer ๐Ÿ‘จโ€๐Ÿ”ง Play3r ๐Ÿ‘จโ€๐Ÿ”ง Play3r ๐Ÿ‘จโ€๐Ÿ”ง Play3r ๐Ÿ‘จโ€๐Ÿ”ง Play3r ๐Ÿ‘ฉโ€๐Ÿซ Pr0 ๐Ÿ‘ฉโ€๐Ÿซ Pr0 ๐Ÿ‘ฉโ€๐Ÿซ Pr0 ๐Ÿ‘จโ€๐Ÿ”ง Play3r
๐Ÿ•ต๏ธ Senior Test Engineer ๐Ÿ‘ฉโ€๐Ÿซ Pr0 ๐Ÿ‘ฉโ€๐Ÿซ Pr0 ๐Ÿ‘ฉโ€๐Ÿซ Pr0 ๐Ÿ‘ฉโ€๐Ÿซ Pr0 ๐Ÿ‘ฉโ€๐Ÿซ Pr0 ๐Ÿ‘ฉโ€๐Ÿซ Pr0 ๐Ÿง™ 1337 ๐Ÿ‘ฉโ€๐Ÿซ Pr0
๐Ÿ•ต๏ธ Lead Test Engineer ๐Ÿง™ 1337 ๐Ÿง™ 1337 ๐Ÿง™ 1337 ๐Ÿง™ 1337 ๐Ÿง™ 1337 ๐Ÿง™ 1337 ๐Ÿง™ 1337 N/A

๐Ÿ•ต๏ธ Junior Test Engineer - ๐Ÿ•ต๏ธ Test Engineer

Actions - BETA

Summary

A Junior Test Engineer starts their career with an analytical and logical mindset. They generally have an eye for detail and care about reducing waste. The first step in a Test Engineers career is performing manual testing. They will build test plans, test scripts and discover bugs.

Criteria

๐Ÿ“ฏ Delivering Value - ๐Ÿ‘ฉโ€๐ŸŽ“ n00b

๐Ÿ Core

  • Actively contributes to the design of products and solutions
  • Aware of the value of providing outstanding client service and what can be done on a day-to-day basis to deliver this
  • Justifies the use of business resources and suggested changes to processes in terms of value deliverance
  • Clear on the purpose and value of all tasks and will seek clarification when not
  • Accurately estimates the amount of effort required to complete projects, and performs duties to the required standard within agreed timescales
  • Aware of competitive nature of the business, who we compete with and how UNiDAYS can be different

๐ŸŽฏ Client Focus - ๐Ÿ‘ฉโ€๐ŸŽ“ n00b

๐Ÿ Core

  • Work activities are directed by, or focused on client needs; client remains primary focus
  • Demonstrates a genuine interest in clients and visibly acts in their best interests
  • Makes self-visible or available as a point of contact for clients
  • Manages all client enquiries in a professional and understanding way
  • Invites and receptive to client feedback
  • Understands who their client and stakeholders are for every task
  • Responds and meets client requests in a timely and appropriate manner

๐Ÿ“… Planning and Organisation - ๐Ÿ‘ฉโ€๐ŸŽ“ n00b

๐Ÿ Core

  • Actively listens to identify and understand needs and objectives; asks questions to identify interests, views & motivations
  • Understands the objectives of and participates actively in team ceremonies. Prepared and organised to make the most of squad time.
  • Consults stakeholders when exploring solution options.
  • Undertakes appropriate research to build client knowledge & help inform discussions
  • Fully competent with the day-to-day use of JIRA and other productivity tools
  • Proactively uses knowledge of the business, needs & objectives to drive the development & delivery of appropriate solutions
  • Successfully adapts service provision to reflect changes in requirements
  • Ensures stakeholders are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates

๐Ÿคน Problem Solving - ๐Ÿ‘ฉโ€๐ŸŽ“ n00b

๐Ÿ Core

  • Takes immediate action or initiative to resolve issues preventing satisfactory work completion; including seeking help from others
  • Comes to line manager with potential solutions to problems rather than just presenting the issue
  • Considers past experience of similar situations & existing procedures to think through potential approaches to addressing problems
  • Records solutions appropriately, with concise and complete explanations and justifications
  • When asked can suggest some improvements to work processes to prevent future problems
  • Refuses to become blocked. Tries to unblock themselves first before seeking help
  • Distinguishes between relevant and irrelevant information in order to make logical decisions
  • Openly acknowledge mistakes & takes action to rectify them

๐Ÿ’ฌ Communication - ๐Ÿ‘ฉโ€๐ŸŽ“ n00b

๐Ÿ Core

  • Actively listens to project briefs and asks questions where necessary to clarify understanding of own role and the project as a whole
  • Where unsure checks what the expectations are for the delivery of tasks
  • Asks for feedback and advice where necessary to enable successful completion of delegated work
  • Shows interpersonal sensitivity
  • Communicates concisely and clearly, sticking to facts and avoiding jargon, acronyms or abbreviations where appropriate
  • Treats all interactions with respect and compassion
  • Establishes the quality and frequency of feedback required by manager / client and routinely meets these requirements
  • Acts as a role model for corporate standards of integrity both within the business and externally

๐Ÿฅ‡ Striving For Success - ๐Ÿ‘จโ€๐Ÿ”ง Play3r

๐Ÿ Core

  • Perseveres to overcome obstacles / resistance until objectives are fully met and tasks completed
  • Proactive in taking on extra tasks or responsibility
  • Prepared to work flexibly, including working beyond standard hours in order to finish tasks to meet project deadlines
  • Actively seeks out work and maintains to-do lists for personal peeves
  • Self-motivated to achieve; shows initiative and performs to a high level with low levels of supervision
  • Adopts good practice or new techniques from others.

๐Ÿ‘จโ€๐Ÿ‘จโ€๐Ÿ‘ง Team Orientation - ๐Ÿ‘จโ€๐Ÿ”ง Play3r

๐Ÿ Core

  • Makes self available to others; proactively offers to assist others with activities to meet deadlines or manage short-term work pressures
  • Regularly and pro-actively communicates with colleagues regarding project or task progress.
  • Prepares for and actively participates in team meetings
  • Willingly seeks input and ideas from colleagues

๐Ÿ“‹ Testing - ๐Ÿ‘ฉโ€๐ŸŽ“ n00b

๐Ÿ› ๏ธ Engineering

  • Able to follow test scripts and understand how to execute them
  • Takes pride in intellectual curiosity
  • Basic understanding of HTTP and other application-specific technologies
  • Understands that a Tester is complementary to a Developer and not a gatekeeper/examiner
  • Appreciates the importance of clear and concise communication in describing issues and their reproduction steps
  • Appreciates the importance of Accessibility considerations and can test for them
  • Well practiced in the use of relevant end-user technologies, e.g. Browsers, Android, iOS, Windows, Mac and understand their differences in paradigms

๐Ÿ•ต๏ธ Junior Test Engineer - ๐Ÿ•ต๏ธ Test Engineer

๐Ÿ Core - ๐Ÿ“ฏ Delivering Value

Your expected level is ๐Ÿ‘ฉโ€๐ŸŽ“ n00b

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Actively contributes to the design of products and solutions
Aware of the value of providing outstanding client service and what can be done on a day-to-day basis to deliver this
Justifies the use of business resources and suggested changes to processes in terms of value deliverance
Clear on the purpose and value of all tasks and will seek clarification when not
Accurately estimates the amount of effort required to complete projects, and performs duties to the required standard within agreed timescales
Aware of competitive nature of the business, who we compete with and how UNiDAYS can be different

๐Ÿ Core - ๐ŸŽฏ Client Focus

Your expected level is ๐Ÿ‘ฉโ€๐ŸŽ“ n00b

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Work activities are directed by, or focused on client needs; client remains primary focus
Demonstrates a genuine interest in clients and visibly acts in their best interests
Makes self-visible or available as a point of contact for clients
Manages all client enquiries in a professional and understanding way
Invites and receptive to client feedback
Understands who their client and stakeholders are for every task
Responds and meets client requests in a timely and appropriate manner

๐Ÿ Core - ๐Ÿ“… Planning and Organisation

Your expected level is ๐Ÿ‘ฉโ€๐ŸŽ“ n00b

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Actively listens to identify and understand needs and objectives; asks questions to identify interests, views & motivations
Understands the objectives of and participates actively in team ceremonies. Prepared and organised to make the most of squad time.
Consults stakeholders when exploring solution options.
Undertakes appropriate research to build client knowledge & help inform discussions
Fully competent with the day-to-day use of JIRA and other productivity tools
Proactively uses knowledge of the business, needs & objectives to drive the development & delivery of appropriate solutions
Successfully adapts service provision to reflect changes in requirements
Ensures stakeholders are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates

๐Ÿ Core - ๐Ÿคน Problem Solving

Your expected level is ๐Ÿ‘ฉโ€๐ŸŽ“ n00b

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Takes immediate action or initiative to resolve issues preventing satisfactory work completion; including seeking help from others
Comes to line manager with potential solutions to problems rather than just presenting the issue
Considers past experience of similar situations & existing procedures to think through potential approaches to addressing problems
Records solutions appropriately, with concise and complete explanations and justifications
When asked can suggest some improvements to work processes to prevent future problems
Refuses to become blocked. Tries to unblock themselves first before seeking help
Distinguishes between relevant and irrelevant information in order to make logical decisions
Openly acknowledge mistakes & takes action to rectify them

๐Ÿ Core - ๐Ÿ’ฌ Communication

Your expected level is ๐Ÿ‘ฉโ€๐ŸŽ“ n00b

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Actively listens to project briefs and asks questions where necessary to clarify understanding of own role and the project as a whole
Where unsure checks what the expectations are for the delivery of tasks
Asks for feedback and advice where necessary to enable successful completion of delegated work
Shows interpersonal sensitivity
Communicates concisely and clearly, sticking to facts and avoiding jargon, acronyms or abbreviations where appropriate
Treats all interactions with respect and compassion
Establishes the quality and frequency of feedback required by manager / client and routinely meets these requirements
Acts as a role model for corporate standards of integrity both within the business and externally

๐Ÿ Core - ๐Ÿฅ‡ Striving For Success

Your expected level is ๐Ÿ‘จโ€๐Ÿ”ง Play3r

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Tackles work with enthusiasm, and takes a positive outlook when things are difficult
Shows commitment to work objectives & underlying tasks
Willing to accept advice from others regarding how objectives could be achieved
Sets deadlines and strives to meet them
Gains a sense of achievement and self-satisfaction from successfully meeting targets and business needs
Prepared to examine own skills and abilities to identify ways of improving performance e.g. discusses personal development with line manager
๐Ÿ‘จโ€๐Ÿ”ง Play3r Perseveres to overcome obstacles / resistance until objectives are fully met and tasks completed
Proactive in taking on extra tasks or responsibility
Prepared to work flexibly, including working beyond standard hours in order to finish tasks to meet project deadlines
Actively seeks out work and maintains to-do lists for personal peeves
Self-motivated to achieve; shows initiative and performs to a high level with low levels of supervision
Adopts good practice or new techniques from others.

๐Ÿ Core - ๐Ÿ‘จโ€๐Ÿ‘จโ€๐Ÿ‘ง Team Orientation

Your expected level is ๐Ÿ‘จโ€๐Ÿ”ง Play3r

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Shows genuine commitment to the team and company
Prepared to compromise or go with team decision
Easily and quickly adapts to new challenges and ways of working
Takes responsibility for own actions
Has positive relationships with team members displaying high levels of reliability and responsibility
Always ready and available to help others
๐Ÿ‘จโ€๐Ÿ”ง Play3r Makes self available to others; proactively offers to assist others with activities to meet deadlines or manage short-term work pressures
Regularly and pro-actively communicates with colleagues regarding project or task progress.
Prepares for and actively participates in team meetings
Willingly seeks input and ideas from colleagues

๐Ÿ“‹ Testing - ๐Ÿ‘ฉโ€๐ŸŽ“ n00b

๐Ÿ› ๏ธ Engineering

  • Able to follow test scripts and understand how to execute them
  • Takes pride in intellectual curiosity
  • Basic understanding of HTTP and other application-specific technologies
  • Understands that a Tester is complementary to a Developer and not a gatekeeper/examiner
  • Appreciates the importance of clear and concise communication in describing issues and their reproduction steps
  • Appreciates the importance of Accessibility considerations and can test for them
  • Well practiced in the use of relevant end-user technologies, e.g. Browsers, Android, iOS, Windows, Mac and understand their differences in paradigms

๐Ÿ•ต๏ธ Mid-Level Test Engineer - ๐Ÿ•ต๏ธ Test Engineer

Actions - BETA

Summary

The Mid-Level Test Engineer is the bastion for quality in each squad. They pro-actively take responsibility for ensuring every piece of work created by the team meets acceptable levels of usability before it's released to users. Test Engineers will spend time with other Engineers, inputting into how software is built, identifying risks and potential pitfalls before they're realised.

Criteria

๐Ÿ“ฏ Delivering Value - ๐Ÿ‘จโ€๐Ÿ”ง Play3r

๐Ÿ Core

  • Bases recommendations on citable, sound analysis of risks, benefits and value
  • Considers and discusses alternative ways of performing tasks to enhance productivity and delivery of value
  • Demonstrate a robust approach to producing estimates i.e. breaking down tasks into sub-elements and quantifying time required
  • Demonstrates appreciation of RoI when defining and performing tasks by vocally considering effort vs value return
  • Identifies opportunities with existing products/solutions to further develop value opportunities
  • Self-conscious of rabbit-holes, and can identify when in one
  • Holds an iterative, and value-incrementing approach to solutions development, always considering MVP/S
  • Doesnโ€™t over-engineer or gold-plate solutions unnecessessarilly

๐ŸŽฏ Client Focus - ๐Ÿ‘จโ€๐Ÿ”ง Play3r

๐Ÿ Core

  • Actively listens to clients to identify and understand their needs and objectives; asks questions to identify client interests, views & motivations
  • Consults clients when exploring solution options
  • Proactively undertakes appropriate research to build client knowledge & help inform discussions
  • Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates
  • Proactively uses knowledge of client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs
  • Successfully adapts solutions to reflect changes in client requirements
  • Develops solutions which clients find easy to use and understand; adopts the clientโ€™s perspective to aid product design

๐Ÿ“… Planning and Organisation - ๐Ÿ‘จโ€๐Ÿ”ง Play3r

๐Ÿ Core

  • Develops clear, documented action plans, with realistic expectations & objectives
  • Anticipates & realistically appraises potential problems or changes; develops contingency plans to ensure desired outcome is achieved effectively within agreed timelines
  • Converts plans to task components for self and others, including timelines & targets
  • Accurately tracks own development progress and effectively forecasts output
  • Takes full responsibility for own productivity and output.
  • Accurately identifies & secures required resources before implementing plans e.g. adequate capacity in team
  • Able to balance time dedicated to maintaining existing business with business development

๐Ÿคน Problem Solving - ๐Ÿ‘จโ€๐Ÿ”ง Play3r

๐Ÿ Core

  • Uses research to better understand an issue and come to reasoned decisions about how to resolve a problem
  • Identifies the root causes of blockers
  • Uses visualisation tools (SWOT, brainstorming, cause-effect diagrams) to gain fuller understanding of issues
  • Analytical; deduces meaning from numerical & verbal data sources & uses such data to generate solutions to current problems or future changes
  • Where relevant develops tools or models to further analyse data sources e.g. to test assumptions or develop scenarios

๐Ÿ’ฌ Communication - ๐Ÿ‘ฉโ€๐Ÿซ Pr0

๐Ÿ Core

  • Provides clear and easily understood briefs to others, making clear expected outcomes and which tasks are to be completed by whom
  • Displays strong presentation/writing skills
  • Ensures all relevant information is communicated to others to enable them to successfully execute delegated tasks
  • Presents proposals in a clear and structured manner
  • Produces and maintains clear & concise technical specifications throughout the project
  • Seeks out and gives constructive, actionable feedback where valuable.
  • Can gather influence and support for their work, confidently debating and defending their decisions and approach.
  • Able to simply explain complex concepts and deliver difficult messages clearly.

๐Ÿฅ‡ Striving For Success - ๐Ÿ‘ฉโ€๐Ÿซ Pr0

๐Ÿ Core

  • Consistently reflects on own performance & seeks continuous improvement
  • Seeks to exceed expectations
  • Demonstrates an attention to detail and quality, and looks to evaluate solutions as part of a desire to drive quality improvement
  • Aware of own credibility. Actively seeks to reinforce and enhance this
  • Devotes time to expand technical expertise to inform and improve client solutions & work processes
  • Seeks views of others and accepts constructive criticism

๐Ÿ‘จโ€๐Ÿ‘จโ€๐Ÿ‘ง Team Orientation - ๐Ÿ‘ฉโ€๐Ÿซ Pr0

๐Ÿ Core

  • Demonstrates awareness of different perspectives, working styles and preferences in team
  • Organises social or more formal team activities
  • Provides constructive feedback and suggestions, including to more senior colleagues
  • Defends colleagues in the face of unwarranted criticism
  • Encourages and assists with the personal development of others
  • Puts systems in place to encourage team communication and shared learning
  • Demonstrates trust of team members by fully delegating tasks or projects

๐Ÿ“‹ Testing - ๐Ÿ‘จโ€๐Ÿ”ง Play3r

๐Ÿ› ๏ธ Engineering

  • Have a good working knowledge of all relevant aspects of the subject under test
  • Can author and maintain automated tests
  • Understands and applies the different types of tests
  • Enjoys the challenge of exploratory testing to find oversights and obscurities
  • Ensures testing is considered during all stages of development
  • Holds the team accountable for quality and not individuals
  • Has self-confidence to speak out and promote risk mitigation and test considerations as appropriate during design/development

๐Ÿ•ต๏ธ Mid-Level Test Engineer - ๐Ÿ•ต๏ธ Test Engineer

๐Ÿ Core - ๐Ÿ“ฏ Delivering Value

Your expected level is ๐Ÿ‘จโ€๐Ÿ”ง Play3r

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Actively contributes to the design of products and solutions
Aware of the value of providing outstanding client service and what can be done on a day-to-day basis to deliver this
Justifies the use of business resources and suggested changes to processes in terms of value deliverance
Clear on the purpose and value of all tasks and will seek clarification when not
Accurately estimates the amount of effort required to complete projects, and performs duties to the required standard within agreed timescales
Aware of competitive nature of the business, who we compete with and how UNiDAYS can be different
๐Ÿ‘จโ€๐Ÿ”ง Play3r Bases recommendations on citable, sound analysis of risks, benefits and value
Considers and discusses alternative ways of performing tasks to enhance productivity and delivery of value
Demonstrate a robust approach to producing estimates i.e. breaking down tasks into sub-elements and quantifying time required
Demonstrates appreciation of RoI when defining and performing tasks by vocally considering effort vs value return
Identifies opportunities with existing products/solutions to further develop value opportunities
Self-conscious of rabbit-holes, and can identify when in one
Holds an iterative, and value-incrementing approach to solutions development, always considering MVP/S
Doesnโ€™t over-engineer or gold-plate solutions unnecessessarilly

๐Ÿ Core - ๐ŸŽฏ Client Focus

Your expected level is ๐Ÿ‘จโ€๐Ÿ”ง Play3r

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Work activities are directed by, or focused on client needs; client remains primary focus
Demonstrates a genuine interest in clients and visibly acts in their best interests
Makes self-visible or available as a point of contact for clients
Manages all client enquiries in a professional and understanding way
Invites and receptive to client feedback
Understands who their client and stakeholders are for every task
Responds and meets client requests in a timely and appropriate manner
๐Ÿ‘จโ€๐Ÿ”ง Play3r Actively listens to clients to identify and understand their needs and objectives; asks questions to identify client interests, views & motivations
Consults clients when exploring solution options
Proactively undertakes appropriate research to build client knowledge & help inform discussions
Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates
Proactively uses knowledge of client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs
Successfully adapts solutions to reflect changes in client requirements
Develops solutions which clients find easy to use and understand; adopts the clientโ€™s perspective to aid product design

๐Ÿ Core - ๐Ÿ“… Planning and Organisation

Your expected level is ๐Ÿ‘จโ€๐Ÿ”ง Play3r

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Actively listens to identify and understand needs and objectives; asks questions to identify interests, views & motivations
Understands the objectives of and participates actively in team ceremonies. Prepared and organised to make the most of squad time.
Consults stakeholders when exploring solution options.
Undertakes appropriate research to build client knowledge & help inform discussions
Fully competent with the day-to-day use of JIRA and other productivity tools
Proactively uses knowledge of the business, needs & objectives to drive the development & delivery of appropriate solutions
Successfully adapts service provision to reflect changes in requirements
Ensures stakeholders are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates
๐Ÿ‘จโ€๐Ÿ”ง Play3r Develops clear, documented action plans, with realistic expectations & objectives
Anticipates & realistically appraises potential problems or changes; develops contingency plans to ensure desired outcome is achieved effectively within agreed timelines
Converts plans to task components for self and others, including timelines & targets
Accurately tracks own development progress and effectively forecasts output
Takes full responsibility for own productivity and output.
Accurately identifies & secures required resources before implementing plans e.g. adequate capacity in team
Able to balance time dedicated to maintaining existing business with business development

๐Ÿ Core - ๐Ÿคน Problem Solving

Your expected level is ๐Ÿ‘จโ€๐Ÿ”ง Play3r

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Takes immediate action or initiative to resolve issues preventing satisfactory work completion; including seeking help from others
Comes to line manager with potential solutions to problems rather than just presenting the issue
Considers past experience of similar situations & existing procedures to think through potential approaches to addressing problems
Records solutions appropriately, with concise and complete explanations and justifications
When asked can suggest some improvements to work processes to prevent future problems
Refuses to become blocked. Tries to unblock themselves first before seeking help
Distinguishes between relevant and irrelevant information in order to make logical decisions
Openly acknowledge mistakes & takes action to rectify them
๐Ÿ‘จโ€๐Ÿ”ง Play3r Uses research to better understand an issue and come to reasoned decisions about how to resolve a problem
Identifies the root causes of blockers
Uses visualisation tools (SWOT, brainstorming, cause-effect diagrams) to gain fuller understanding of issues
Analytical; deduces meaning from numerical & verbal data sources & uses such data to generate solutions to current problems or future changes
Where relevant develops tools or models to further analyse data sources e.g. to test assumptions or develop scenarios

๐Ÿ Core - ๐Ÿ’ฌ Communication

Your expected level is ๐Ÿ‘ฉโ€๐Ÿซ Pr0

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Actively listens to project briefs and asks questions where necessary to clarify understanding of own role and the project as a whole
Where unsure checks what the expectations are for the delivery of tasks
Asks for feedback and advice where necessary to enable successful completion of delegated work
Shows interpersonal sensitivity
Communicates concisely and clearly, sticking to facts and avoiding jargon, acronyms or abbreviations where appropriate
Treats all interactions with respect and compassion
Establishes the quality and frequency of feedback required by manager / client and routinely meets these requirements
Acts as a role model for corporate standards of integrity both within the business and externally
๐Ÿ‘จโ€๐Ÿ”ง Play3r Maintains a constant dialogue with all project stakeholders to ensure a clear and joint understanding of project direction and progress
Translates complex issues into simple terms and manageable chunks for others to understand
Verifies that others have received, consumed and understood presented information during discussions
Produces reports which are accurate, easily understood, succinct and worded appropriately for target audience
Identifies assumptions, shares direction and tailors communication to audience.
Communicates effectively to a wide range of stakeholders, e.g. sharing updates at all hands
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Provides clear and easily understood briefs to others, making clear expected outcomes and which tasks are to be completed by whom
Displays strong presentation/writing skills
Ensures all relevant information is communicated to others to enable them to successfully execute delegated tasks
Presents proposals in a clear and structured manner
Produces and maintains clear & concise technical specifications throughout the project
Seeks out and gives constructive, actionable feedback where valuable.
Can gather influence and support for their work, confidently debating and defending their decisions and approach.
Able to simply explain complex concepts and deliver difficult messages clearly.

๐Ÿ Core - ๐Ÿฅ‡ Striving For Success

Your expected level is ๐Ÿ‘ฉโ€๐Ÿซ Pr0

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Tackles work with enthusiasm, and takes a positive outlook when things are difficult
Shows commitment to work objectives & underlying tasks
Willing to accept advice from others regarding how objectives could be achieved
Sets deadlines and strives to meet them
Gains a sense of achievement and self-satisfaction from successfully meeting targets and business needs
Prepared to examine own skills and abilities to identify ways of improving performance e.g. discusses personal development with line manager
๐Ÿ‘จโ€๐Ÿ”ง Play3r Perseveres to overcome obstacles / resistance until objectives are fully met and tasks completed
Proactive in taking on extra tasks or responsibility
Prepared to work flexibly, including working beyond standard hours in order to finish tasks to meet project deadlines
Actively seeks out work and maintains to-do lists for personal peeves
Self-motivated to achieve; shows initiative and performs to a high level with low levels of supervision
Adopts good practice or new techniques from others.
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Consistently reflects on own performance & seeks continuous improvement
Seeks to exceed expectations
Demonstrates an attention to detail and quality, and looks to evaluate solutions as part of a desire to drive quality improvement
Aware of own credibility. Actively seeks to reinforce and enhance this
Devotes time to expand technical expertise to inform and improve client solutions & work processes
Seeks views of others and accepts constructive criticism

๐Ÿ Core - ๐Ÿ‘จโ€๐Ÿ‘จโ€๐Ÿ‘ง Team Orientation

Your expected level is ๐Ÿ‘ฉโ€๐Ÿซ Pr0

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Shows genuine commitment to the team and company
Prepared to compromise or go with team decision
Easily and quickly adapts to new challenges and ways of working
Takes responsibility for own actions
Has positive relationships with team members displaying high levels of reliability and responsibility
Always ready and available to help others
๐Ÿ‘จโ€๐Ÿ”ง Play3r Makes self available to others; proactively offers to assist others with activities to meet deadlines or manage short-term work pressures
Regularly and pro-actively communicates with colleagues regarding project or task progress.
Prepares for and actively participates in team meetings
Willingly seeks input and ideas from colleagues
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Demonstrates awareness of different perspectives, working styles and preferences in team
Organises social or more formal team activities
Provides constructive feedback and suggestions, including to more senior colleagues
Defends colleagues in the face of unwarranted criticism
Encourages and assists with the personal development of others
Puts systems in place to encourage team communication and shared learning
Demonstrates trust of team members by fully delegating tasks or projects

๐Ÿ“‹ Testing - ๐Ÿ‘จโ€๐Ÿ”ง Play3r

๐Ÿ› ๏ธ Engineering

  • Have a good working knowledge of all relevant aspects of the subject under test
  • Can author and maintain automated tests
  • Understands and applies the different types of tests
  • Enjoys the challenge of exploratory testing to find oversights and obscurities
  • Ensures testing is considered during all stages of development
  • Holds the team accountable for quality and not individuals
  • Has self-confidence to speak out and promote risk mitigation and test considerations as appropriate during design/development

๐Ÿ•ต๏ธ Senior Test Engineer - ๐Ÿ•ต๏ธ Test Engineer

Actions - BETA

Summary

A Senior Test Engineer is interested in automation and continuous improvement. They will coach quality into those around them, calling out when standards are not met, setting out what good looks like. The senior will be a champion for excellence, encouraging TDD and shared responsibility for quality. The senior will be an active member of the Testing community, staying abreast of testing technologies and methodologies.

Criteria

๐Ÿ“ฏ Delivering Value - ๐Ÿ‘ฉโ€๐Ÿซ Pr0

๐Ÿ Core

  • Tracks and proactively reports team/project feature/value deliverance
  • Monitors expenditure against budgets and initiates corrective action as required
  • Monitors and reports on implementation of financial and technical investment decisions and activity in terms of ROI
  • Proposals are accurately costed & accurately predict the iteration duration
  • Makes informed decisions regarding the acceptance of projects based on their viability
  • Proactively identifies risks and raises with senior leaders
  • Makes robust business cases when requesting investment

๐ŸŽฏ Client Focus - ๐Ÿ‘ฉโ€๐Ÿซ Pr0

๐Ÿ Core

  • Utilises broad domain knowledge to recommend improved solutions
  • Ability to deal with changing requirements from clients and changes in focus
  • Represents the client and their interests in discussions, and ensures all decisions are made with the clientโ€™s context considered
  • Undertakes appropriate research to build Client knowledge & help inform discussions
  • Maintains the customers best interests at heart. Designs solutions which are appropriate and add the required value.

๐Ÿ“… Planning and Organisation - ๐Ÿ‘ฉโ€๐Ÿซ Pr0

๐Ÿ Core

  • Manages multiple complex projects using established project management methodologies
  • Integrates inputs from different sources/team members; optimises their contribution relevant to work programme
  • Optimises the allocation of resources
  • Assigns responsibilities and sets deadlines for tasks
  • Identifies critical path activities from project plans; concentrates extra effort on tasks where any delays impact on overall deadline
  • Sets/attends regular project meetings to assess progress against action plans and to ensure monitoring activity is routinely conducted
  • Varies project plan activity sequencing and timelines according to available resource to avoid delays

๐Ÿคน Problem Solving - ๐Ÿ‘ฉโ€๐Ÿซ Pr0

๐Ÿ Core

  • Ensures recommendations are evidence based. Bases decisions on robust analysis of the situation
  • Conducts option appraisal: systematically compares a number of approaches, weighs up relevant data before applying judgement; then makes recommendations.
  • Considers financial, technical, security and other risks before taking action or making decisions
  • Able to effectively and logically defend judgements if challenged

๐Ÿ’ฌ Communication - ๐Ÿ‘ฉโ€๐Ÿซ Pr0

๐Ÿ Core

  • Provides clear and easily understood briefs to others, making clear expected outcomes and which tasks are to be completed by whom
  • Displays strong presentation/writing skills
  • Ensures all relevant information is communicated to others to enable them to successfully execute delegated tasks
  • Presents proposals in a clear and structured manner
  • Produces and maintains clear & concise technical specifications throughout the project
  • Seeks out and gives constructive, actionable feedback where valuable.
  • Can gather influence and support for their work, confidently debating and defending their decisions and approach.
  • Able to simply explain complex concepts and deliver difficult messages clearly.

๐Ÿฅ‡ Striving For Success - ๐Ÿ‘ฉโ€๐Ÿซ Pr0

๐Ÿ Core

  • Consistently reflects on own performance & seeks continuous improvement
  • Seeks to exceed expectations
  • Demonstrates an attention to detail and quality, and looks to evaluate solutions as part of a desire to drive quality improvement
  • Aware of own credibility. Actively seeks to reinforce and enhance this
  • Devotes time to expand technical expertise to inform and improve client solutions & work processes
  • Seeks views of others and accepts constructive criticism

๐Ÿ‘จโ€๐Ÿ‘จโ€๐Ÿ‘ง Team Orientation - ๐Ÿง™ 1337

๐Ÿ Core

  • Seeks to understand team needs, motivations, strengths, dynamics to inform and optimise working arrangements and team performance
  • Employs robust methods for selecting team members for job roles
  • Strives to identify ways to improve team working processes and enhance team performance
  • Able to have difficult conversations where required
  • Shares team success internally and with other divisions; supportively encourages admission of collective mistakes, encouraging the team to learn from their experiences
  • Identifies sources of conflict within the team and acts in a facilitative manner to resolve conflict or improve cohesion

๐Ÿ“‹ Testing - ๐Ÿ‘ฉโ€๐Ÿซ Pr0

๐Ÿ› ๏ธ Engineering

  • Understands risk models and can apply them as part of the software design process
  • Actively seeks to minimise system complexity in order to simplify quality control
  • Champions and takes ownership of quality within the team. Works with the team to improve quality at every opportunity
  • Promotes a quality mindset within all members of the team
  • Understands and can reason where the value lies in automated tests
  • Can reason about signal-to-noise levels within tests and coaches others to strive for a high level
  • Actively identifies opportunities for automation and sees it implemented

๐Ÿ•ต๏ธ Senior Test Engineer - ๐Ÿ•ต๏ธ Test Engineer

๐Ÿ Core - ๐Ÿ“ฏ Delivering Value

Your expected level is ๐Ÿ‘ฉโ€๐Ÿซ Pr0

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Actively contributes to the design of products and solutions
Aware of the value of providing outstanding client service and what can be done on a day-to-day basis to deliver this
Justifies the use of business resources and suggested changes to processes in terms of value deliverance
Clear on the purpose and value of all tasks and will seek clarification when not
Accurately estimates the amount of effort required to complete projects, and performs duties to the required standard within agreed timescales
Aware of competitive nature of the business, who we compete with and how UNiDAYS can be different
๐Ÿ‘จโ€๐Ÿ”ง Play3r Bases recommendations on citable, sound analysis of risks, benefits and value
Considers and discusses alternative ways of performing tasks to enhance productivity and delivery of value
Demonstrate a robust approach to producing estimates i.e. breaking down tasks into sub-elements and quantifying time required
Demonstrates appreciation of RoI when defining and performing tasks by vocally considering effort vs value return
Identifies opportunities with existing products/solutions to further develop value opportunities
Self-conscious of rabbit-holes, and can identify when in one
Holds an iterative, and value-incrementing approach to solutions development, always considering MVP/S
Doesnโ€™t over-engineer or gold-plate solutions unnecessessarilly
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Tracks and proactively reports team/project feature/value deliverance
Monitors expenditure against budgets and initiates corrective action as required
Monitors and reports on implementation of financial and technical investment decisions and activity in terms of ROI
Proposals are accurately costed & accurately predict the iteration duration
Makes informed decisions regarding the acceptance of projects based on their viability
Proactively identifies risks and raises with senior leaders
Makes robust business cases when requesting investment

๐Ÿ Core - ๐ŸŽฏ Client Focus

Your expected level is ๐Ÿ‘ฉโ€๐Ÿซ Pr0

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Work activities are directed by, or focused on client needs; client remains primary focus
Demonstrates a genuine interest in clients and visibly acts in their best interests
Makes self-visible or available as a point of contact for clients
Manages all client enquiries in a professional and understanding way
Invites and receptive to client feedback
Understands who their client and stakeholders are for every task
Responds and meets client requests in a timely and appropriate manner
๐Ÿ‘จโ€๐Ÿ”ง Play3r Actively listens to clients to identify and understand their needs and objectives; asks questions to identify client interests, views & motivations
Consults clients when exploring solution options
Proactively undertakes appropriate research to build client knowledge & help inform discussions
Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates
Proactively uses knowledge of client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs
Successfully adapts solutions to reflect changes in client requirements
Develops solutions which clients find easy to use and understand; adopts the clientโ€™s perspective to aid product design
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Utilises broad domain knowledge to recommend improved solutions
Ability to deal with changing requirements from clients and changes in focus
Represents the client and their interests in discussions, and ensures all decisions are made with the clientโ€™s context considered
Undertakes appropriate research to build Client knowledge & help inform discussions
Maintains the customers best interests at heart. Designs solutions which are appropriate and add the required value.

๐Ÿ Core - ๐Ÿ“… Planning and Organisation

Your expected level is ๐Ÿ‘ฉโ€๐Ÿซ Pr0

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Actively listens to identify and understand needs and objectives; asks questions to identify interests, views & motivations
Understands the objectives of and participates actively in team ceremonies. Prepared and organised to make the most of squad time.
Consults stakeholders when exploring solution options.
Undertakes appropriate research to build client knowledge & help inform discussions
Fully competent with the day-to-day use of JIRA and other productivity tools
Proactively uses knowledge of the business, needs & objectives to drive the development & delivery of appropriate solutions
Successfully adapts service provision to reflect changes in requirements
Ensures stakeholders are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates
๐Ÿ‘จโ€๐Ÿ”ง Play3r Develops clear, documented action plans, with realistic expectations & objectives
Anticipates & realistically appraises potential problems or changes; develops contingency plans to ensure desired outcome is achieved effectively within agreed timelines
Converts plans to task components for self and others, including timelines & targets
Accurately tracks own development progress and effectively forecasts output
Takes full responsibility for own productivity and output.
Accurately identifies & secures required resources before implementing plans e.g. adequate capacity in team
Able to balance time dedicated to maintaining existing business with business development
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Manages multiple complex projects using established project management methodologies
Integrates inputs from different sources/team members; optimises their contribution relevant to work programme
Optimises the allocation of resources
Assigns responsibilities and sets deadlines for tasks
Identifies critical path activities from project plans; concentrates extra effort on tasks where any delays impact on overall deadline
Sets/attends regular project meetings to assess progress against action plans and to ensure monitoring activity is routinely conducted
Varies project plan activity sequencing and timelines according to available resource to avoid delays

๐Ÿ Core - ๐Ÿคน Problem Solving

Your expected level is ๐Ÿ‘ฉโ€๐Ÿซ Pr0

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Takes immediate action or initiative to resolve issues preventing satisfactory work completion; including seeking help from others
Comes to line manager with potential solutions to problems rather than just presenting the issue
Considers past experience of similar situations & existing procedures to think through potential approaches to addressing problems
Records solutions appropriately, with concise and complete explanations and justifications
When asked can suggest some improvements to work processes to prevent future problems
Refuses to become blocked. Tries to unblock themselves first before seeking help
Distinguishes between relevant and irrelevant information in order to make logical decisions
Openly acknowledge mistakes & takes action to rectify them
๐Ÿ‘จโ€๐Ÿ”ง Play3r Uses research to better understand an issue and come to reasoned decisions about how to resolve a problem
Identifies the root causes of blockers
Uses visualisation tools (SWOT, brainstorming, cause-effect diagrams) to gain fuller understanding of issues
Analytical; deduces meaning from numerical & verbal data sources & uses such data to generate solutions to current problems or future changes
Where relevant develops tools or models to further analyse data sources e.g. to test assumptions or develop scenarios
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Ensures recommendations are evidence based. Bases decisions on robust analysis of the situation
Conducts option appraisal: systematically compares a number of approaches, weighs up relevant data before applying judgement; then makes recommendations.
Considers financial, technical, security and other risks before taking action or making decisions
Able to effectively and logically defend judgements if challenged

๐Ÿ Core - ๐Ÿ’ฌ Communication

Your expected level is ๐Ÿ‘ฉโ€๐Ÿซ Pr0

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Actively listens to project briefs and asks questions where necessary to clarify understanding of own role and the project as a whole
Where unsure checks what the expectations are for the delivery of tasks
Asks for feedback and advice where necessary to enable successful completion of delegated work
Shows interpersonal sensitivity
Communicates concisely and clearly, sticking to facts and avoiding jargon, acronyms or abbreviations where appropriate
Treats all interactions with respect and compassion
Establishes the quality and frequency of feedback required by manager / client and routinely meets these requirements
Acts as a role model for corporate standards of integrity both within the business and externally
๐Ÿ‘จโ€๐Ÿ”ง Play3r Maintains a constant dialogue with all project stakeholders to ensure a clear and joint understanding of project direction and progress
Translates complex issues into simple terms and manageable chunks for others to understand
Verifies that others have received, consumed and understood presented information during discussions
Produces reports which are accurate, easily understood, succinct and worded appropriately for target audience
Identifies assumptions, shares direction and tailors communication to audience.
Communicates effectively to a wide range of stakeholders, e.g. sharing updates at all hands
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Provides clear and easily understood briefs to others, making clear expected outcomes and which tasks are to be completed by whom
Displays strong presentation/writing skills
Ensures all relevant information is communicated to others to enable them to successfully execute delegated tasks
Presents proposals in a clear and structured manner
Produces and maintains clear & concise technical specifications throughout the project
Seeks out and gives constructive, actionable feedback where valuable.
Can gather influence and support for their work, confidently debating and defending their decisions and approach.
Able to simply explain complex concepts and deliver difficult messages clearly.

๐Ÿ Core - ๐Ÿฅ‡ Striving For Success

Your expected level is ๐Ÿ‘ฉโ€๐Ÿซ Pr0

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Tackles work with enthusiasm, and takes a positive outlook when things are difficult
Shows commitment to work objectives & underlying tasks
Willing to accept advice from others regarding how objectives could be achieved
Sets deadlines and strives to meet them
Gains a sense of achievement and self-satisfaction from successfully meeting targets and business needs
Prepared to examine own skills and abilities to identify ways of improving performance e.g. discusses personal development with line manager
๐Ÿ‘จโ€๐Ÿ”ง Play3r Perseveres to overcome obstacles / resistance until objectives are fully met and tasks completed
Proactive in taking on extra tasks or responsibility
Prepared to work flexibly, including working beyond standard hours in order to finish tasks to meet project deadlines
Actively seeks out work and maintains to-do lists for personal peeves
Self-motivated to achieve; shows initiative and performs to a high level with low levels of supervision
Adopts good practice or new techniques from others.
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Consistently reflects on own performance & seeks continuous improvement
Seeks to exceed expectations
Demonstrates an attention to detail and quality, and looks to evaluate solutions as part of a desire to drive quality improvement
Aware of own credibility. Actively seeks to reinforce and enhance this
Devotes time to expand technical expertise to inform and improve client solutions & work processes
Seeks views of others and accepts constructive criticism

๐Ÿ Core - ๐Ÿ‘จโ€๐Ÿ‘จโ€๐Ÿ‘ง Team Orientation

Your expected level is ๐Ÿง™ 1337

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Shows genuine commitment to the team and company
Prepared to compromise or go with team decision
Easily and quickly adapts to new challenges and ways of working
Takes responsibility for own actions
Has positive relationships with team members displaying high levels of reliability and responsibility
Always ready and available to help others
๐Ÿ‘จโ€๐Ÿ”ง Play3r Makes self available to others; proactively offers to assist others with activities to meet deadlines or manage short-term work pressures
Regularly and pro-actively communicates with colleagues regarding project or task progress.
Prepares for and actively participates in team meetings
Willingly seeks input and ideas from colleagues
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Demonstrates awareness of different perspectives, working styles and preferences in team
Organises social or more formal team activities
Provides constructive feedback and suggestions, including to more senior colleagues
Defends colleagues in the face of unwarranted criticism
Encourages and assists with the personal development of others
Puts systems in place to encourage team communication and shared learning
Demonstrates trust of team members by fully delegating tasks or projects
๐Ÿง™ 1337 Seeks to understand team needs, motivations, strengths, dynamics to inform and optimise working arrangements and team performance
Employs robust methods for selecting team members for job roles
Strives to identify ways to improve team working processes and enhance team performance
Able to have difficult conversations where required
Shares team success internally and with other divisions; supportively encourages admission of collective mistakes, encouraging the team to learn from their experiences
Identifies sources of conflict within the team and acts in a facilitative manner to resolve conflict or improve cohesion

๐Ÿ“‹ Testing - ๐Ÿ‘ฉโ€๐Ÿซ Pr0

๐Ÿ› ๏ธ Engineering

  • Understands risk models and can apply them as part of the software design process
  • Actively seeks to minimise system complexity in order to simplify quality control
  • Champions and takes ownership of quality within the team. Works with the team to improve quality at every opportunity
  • Promotes a quality mindset within all members of the team
  • Understands and can reason where the value lies in automated tests
  • Can reason about signal-to-noise levels within tests and coaches others to strive for a high level
  • Actively identifies opportunities for automation and sees it implemented

๐Ÿ•ต๏ธ Lead Test Engineer - ๐Ÿ•ต๏ธ Test Engineer

Actions - BETA

Summary

As a Lead Test Engineer, youโ€™ll have had previous, strong QA experience throughout the full software development life-cycle. You'll take responsibility for testing strategy, presenting your ideas and suggestions to the wider Engineering team. You'll analyse the SDLC, identifying areas in which quality requires improvement, overseeing the implementation of those improvements. Management of the Testing Team, coaching of Testers and ensuring delivery of value, are all key activities in this role.

Criteria

๐Ÿ“ฏ Delivering Value - ๐Ÿง™ 1337

๐Ÿ Core

  • Tracks team / department / company KPIs and maintains robust forecasts
  • Conducts detailed planning/modelling of new proposals to comprehensively evaluate the value/RoI impact of options.
  • Has a sound understanding of accountancy terms linked to business accounts; applies knowledge to inform business operations
  • Manages technical/financial risks, develops robust systems to mitigate any identified risks.
  • Employs robust and evidence based approach to developing strategy; works to understand audience dynamics, clearly identify needs, segment of the audience, offer competitively advantaged products and services.

๐ŸŽฏ Client Focus - ๐Ÿง™ 1337

๐Ÿ Core

  • Conceives and drives the development of solutions that anticipate impending client needs
  • Ability to read clients and agree desired outcomes that are mutually beneficial i.e. win/win outcomes
  • Proactively uses knowledge of the client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs
  • Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates.

๐Ÿ“… Planning and Organisation - ๐Ÿง™ 1337

๐Ÿ Core

  • Conducts a robust situational analysis โ€“ market/technology attractiveness & competitive position
  • Devises strategies aligned to analysis of market/technology; aware of alternative strategic options
  • Segments the market to identify most value generating client groups or segments; positions company offer to satisfy needs of key user groups
  • Sets SMART Strategic objectives/goals; devises critical success factors (CSFs) aligned to strategy; sets KPIs/performance metrics to track implementation
  • Presents evidence (e.g. DAM, Verification, usage, impressions) to justify strategy adopted
  • Outlines exactly how strategy will be delivered; clarifies accountabilities, workload, resources needed, milestones and expectations

๐Ÿคน Problem Solving - ๐Ÿง™ 1337

๐Ÿ Core

  • Makes sound judgement even when making complex or difficult decisions or when under time pressures.
  • Sets processes for managing business risk
  • Takes full accountability for implementing resultant decisions
  • Identifies potential blockers before they occur, and prevents them

๐Ÿ’ฌ Communication - ๐Ÿง™ 1337

๐Ÿ Core

  • Ensures the team has strong relationships with stakeholders, fully recognises their constraints and concerns and creates mutual recognition and trust.
  • Consistently and frequently communicates / demonstrates organisational values, expectations and boundaries
  • Communicates business needs to others, conveying the importance of these needs from all perspectives
  • Produces detailed and accurate delivery plans, presenting them objectively and transparently
  • Motivates and engages employees through communication
  • Articulates and unites a team behind a clear and compelling vision, mission and strategy, along multiple time horizons.

๐Ÿฅ‡ Striving For Success - ๐Ÿง™ 1337

๐Ÿ Core

  • Consistently strives to achieve targets or goals at a team/departmental/company level
  • Prepared to take calculated risks to improve performance/delivery
  • Is never satisfied with current business performance; continually seeks to improve business performance & drive the organisation forward
  • Monitors business performance
  • Seeks ways to enhance team performance; reinforces and rewards positive achievements to encourage further improvement
  • Pursues potential business opportunity leads, or creates openings for others
  • Prepared to constructively challenge the practices or rationale of others in order to improve client solutions or work processes

๐Ÿ‘จโ€๐Ÿ‘จโ€๐Ÿ‘ง Team Orientation - ๐Ÿง™ 1337

๐Ÿ Core

  • Seeks to understand team needs, motivations, strengths, dynamics to inform and optimise working arrangements and team performance
  • Employs robust methods for selecting team members for job roles
  • Strives to identify ways to improve team working processes and enhance team performance
  • Able to have difficult conversations where required
  • Shares team success internally and with other divisions; supportively encourages admission of collective mistakes, encouraging the team to learn from their experiences
  • Identifies sources of conflict within the team and acts in a facilitative manner to resolve conflict or improve cohesion

๐Ÿ•ต๏ธ Lead Test Engineer - ๐Ÿ•ต๏ธ Test Engineer

๐Ÿ Core - ๐Ÿ“ฏ Delivering Value

Your expected level is ๐Ÿง™ 1337

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Actively contributes to the design of products and solutions
Aware of the value of providing outstanding client service and what can be done on a day-to-day basis to deliver this
Justifies the use of business resources and suggested changes to processes in terms of value deliverance
Clear on the purpose and value of all tasks and will seek clarification when not
Accurately estimates the amount of effort required to complete projects, and performs duties to the required standard within agreed timescales
Aware of competitive nature of the business, who we compete with and how UNiDAYS can be different
๐Ÿ‘จโ€๐Ÿ”ง Play3r Bases recommendations on citable, sound analysis of risks, benefits and value
Considers and discusses alternative ways of performing tasks to enhance productivity and delivery of value
Demonstrate a robust approach to producing estimates i.e. breaking down tasks into sub-elements and quantifying time required
Demonstrates appreciation of RoI when defining and performing tasks by vocally considering effort vs value return
Identifies opportunities with existing products/solutions to further develop value opportunities
Self-conscious of rabbit-holes, and can identify when in one
Holds an iterative, and value-incrementing approach to solutions development, always considering MVP/S
Doesnโ€™t over-engineer or gold-plate solutions unnecessessarilly
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Tracks and proactively reports team/project feature/value deliverance
Monitors expenditure against budgets and initiates corrective action as required
Monitors and reports on implementation of financial and technical investment decisions and activity in terms of ROI
Proposals are accurately costed & accurately predict the iteration duration
Makes informed decisions regarding the acceptance of projects based on their viability
Proactively identifies risks and raises with senior leaders
Makes robust business cases when requesting investment
๐Ÿง™ 1337 Tracks team / department / company KPIs and maintains robust forecasts
Conducts detailed planning/modelling of new proposals to comprehensively evaluate the value/RoI impact of options.
Has a sound understanding of accountancy terms linked to business accounts; applies knowledge to inform business operations
Manages technical/financial risks, develops robust systems to mitigate any identified risks.
Employs robust and evidence based approach to developing strategy; works to understand audience dynamics, clearly identify needs, segment of the audience, offer competitively advantaged products and services.

๐Ÿ Core - ๐ŸŽฏ Client Focus

Your expected level is ๐Ÿง™ 1337

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Work activities are directed by, or focused on client needs; client remains primary focus
Demonstrates a genuine interest in clients and visibly acts in their best interests
Makes self-visible or available as a point of contact for clients
Manages all client enquiries in a professional and understanding way
Invites and receptive to client feedback
Understands who their client and stakeholders are for every task
Responds and meets client requests in a timely and appropriate manner
๐Ÿ‘จโ€๐Ÿ”ง Play3r Actively listens to clients to identify and understand their needs and objectives; asks questions to identify client interests, views & motivations
Consults clients when exploring solution options
Proactively undertakes appropriate research to build client knowledge & help inform discussions
Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates
Proactively uses knowledge of client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs
Successfully adapts solutions to reflect changes in client requirements
Develops solutions which clients find easy to use and understand; adopts the clientโ€™s perspective to aid product design
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Utilises broad domain knowledge to recommend improved solutions
Ability to deal with changing requirements from clients and changes in focus
Represents the client and their interests in discussions, and ensures all decisions are made with the clientโ€™s context considered
Undertakes appropriate research to build Client knowledge & help inform discussions
Maintains the customers best interests at heart. Designs solutions which are appropriate and add the required value.
๐Ÿง™ 1337 Conceives and drives the development of solutions that anticipate impending client needs
Ability to read clients and agree desired outcomes that are mutually beneficial i.e. win/win outcomes
Proactively uses knowledge of the client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs
Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates.

๐Ÿ Core - ๐Ÿ“… Planning and Organisation

Your expected level is ๐Ÿง™ 1337

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Actively listens to identify and understand needs and objectives; asks questions to identify interests, views & motivations
Understands the objectives of and participates actively in team ceremonies. Prepared and organised to make the most of squad time.
Consults stakeholders when exploring solution options.
Undertakes appropriate research to build client knowledge & help inform discussions
Fully competent with the day-to-day use of JIRA and other productivity tools
Proactively uses knowledge of the business, needs & objectives to drive the development & delivery of appropriate solutions
Successfully adapts service provision to reflect changes in requirements
Ensures stakeholders are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates
๐Ÿ‘จโ€๐Ÿ”ง Play3r Develops clear, documented action plans, with realistic expectations & objectives
Anticipates & realistically appraises potential problems or changes; develops contingency plans to ensure desired outcome is achieved effectively within agreed timelines
Converts plans to task components for self and others, including timelines & targets
Accurately tracks own development progress and effectively forecasts output
Takes full responsibility for own productivity and output.
Accurately identifies & secures required resources before implementing plans e.g. adequate capacity in team
Able to balance time dedicated to maintaining existing business with business development
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Manages multiple complex projects using established project management methodologies
Integrates inputs from different sources/team members; optimises their contribution relevant to work programme
Optimises the allocation of resources
Assigns responsibilities and sets deadlines for tasks
Identifies critical path activities from project plans; concentrates extra effort on tasks where any delays impact on overall deadline
Sets/attends regular project meetings to assess progress against action plans and to ensure monitoring activity is routinely conducted
Varies project plan activity sequencing and timelines according to available resource to avoid delays
๐Ÿง™ 1337 Conducts a robust situational analysis โ€“ market/technology attractiveness & competitive position
Devises strategies aligned to analysis of market/technology; aware of alternative strategic options
Segments the market to identify most value generating client groups or segments; positions company offer to satisfy needs of key user groups
Sets SMART Strategic objectives/goals; devises critical success factors (CSFs) aligned to strategy; sets KPIs/performance metrics to track implementation
Presents evidence (e.g. DAM, Verification, usage, impressions) to justify strategy adopted
Outlines exactly how strategy will be delivered; clarifies accountabilities, workload, resources needed, milestones and expectations

๐Ÿ Core - ๐Ÿคน Problem Solving

Your expected level is ๐Ÿง™ 1337

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Takes immediate action or initiative to resolve issues preventing satisfactory work completion; including seeking help from others
Comes to line manager with potential solutions to problems rather than just presenting the issue
Considers past experience of similar situations & existing procedures to think through potential approaches to addressing problems
Records solutions appropriately, with concise and complete explanations and justifications
When asked can suggest some improvements to work processes to prevent future problems
Refuses to become blocked. Tries to unblock themselves first before seeking help
Distinguishes between relevant and irrelevant information in order to make logical decisions
Openly acknowledge mistakes & takes action to rectify them
๐Ÿ‘จโ€๐Ÿ”ง Play3r Uses research to better understand an issue and come to reasoned decisions about how to resolve a problem
Identifies the root causes of blockers
Uses visualisation tools (SWOT, brainstorming, cause-effect diagrams) to gain fuller understanding of issues
Analytical; deduces meaning from numerical & verbal data sources & uses such data to generate solutions to current problems or future changes
Where relevant develops tools or models to further analyse data sources e.g. to test assumptions or develop scenarios
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Ensures recommendations are evidence based. Bases decisions on robust analysis of the situation
Conducts option appraisal: systematically compares a number of approaches, weighs up relevant data before applying judgement; then makes recommendations.
Considers financial, technical, security and other risks before taking action or making decisions
Able to effectively and logically defend judgements if challenged
๐Ÿง™ 1337 Makes sound judgement even when making complex or difficult decisions or when under time pressures.
Sets processes for managing business risk
Takes full accountability for implementing resultant decisions
Identifies potential blockers before they occur, and prevents them

๐Ÿ Core - ๐Ÿ’ฌ Communication

Your expected level is ๐Ÿง™ 1337

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Actively listens to project briefs and asks questions where necessary to clarify understanding of own role and the project as a whole
Where unsure checks what the expectations are for the delivery of tasks
Asks for feedback and advice where necessary to enable successful completion of delegated work
Shows interpersonal sensitivity
Communicates concisely and clearly, sticking to facts and avoiding jargon, acronyms or abbreviations where appropriate
Treats all interactions with respect and compassion
Establishes the quality and frequency of feedback required by manager / client and routinely meets these requirements
Acts as a role model for corporate standards of integrity both within the business and externally
๐Ÿ‘จโ€๐Ÿ”ง Play3r Maintains a constant dialogue with all project stakeholders to ensure a clear and joint understanding of project direction and progress
Translates complex issues into simple terms and manageable chunks for others to understand
Verifies that others have received, consumed and understood presented information during discussions
Produces reports which are accurate, easily understood, succinct and worded appropriately for target audience
Identifies assumptions, shares direction and tailors communication to audience.
Communicates effectively to a wide range of stakeholders, e.g. sharing updates at all hands
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Provides clear and easily understood briefs to others, making clear expected outcomes and which tasks are to be completed by whom
Displays strong presentation/writing skills
Ensures all relevant information is communicated to others to enable them to successfully execute delegated tasks
Presents proposals in a clear and structured manner
Produces and maintains clear & concise technical specifications throughout the project
Seeks out and gives constructive, actionable feedback where valuable.
Can gather influence and support for their work, confidently debating and defending their decisions and approach.
Able to simply explain complex concepts and deliver difficult messages clearly.
๐Ÿง™ 1337 Ensures the team has strong relationships with stakeholders, fully recognises their constraints and concerns and creates mutual recognition and trust.
Consistently and frequently communicates / demonstrates organisational values, expectations and boundaries
Communicates business needs to others, conveying the importance of these needs from all perspectives
Produces detailed and accurate delivery plans, presenting them objectively and transparently
Motivates and engages employees through communication
Articulates and unites a team behind a clear and compelling vision, mission and strategy, along multiple time horizons.

๐Ÿ Core - ๐Ÿฅ‡ Striving For Success

Your expected level is ๐Ÿง™ 1337

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Tackles work with enthusiasm, and takes a positive outlook when things are difficult
Shows commitment to work objectives & underlying tasks
Willing to accept advice from others regarding how objectives could be achieved
Sets deadlines and strives to meet them
Gains a sense of achievement and self-satisfaction from successfully meeting targets and business needs
Prepared to examine own skills and abilities to identify ways of improving performance e.g. discusses personal development with line manager
๐Ÿ‘จโ€๐Ÿ”ง Play3r Perseveres to overcome obstacles / resistance until objectives are fully met and tasks completed
Proactive in taking on extra tasks or responsibility
Prepared to work flexibly, including working beyond standard hours in order to finish tasks to meet project deadlines
Actively seeks out work and maintains to-do lists for personal peeves
Self-motivated to achieve; shows initiative and performs to a high level with low levels of supervision
Adopts good practice or new techniques from others.
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Consistently reflects on own performance & seeks continuous improvement
Seeks to exceed expectations
Demonstrates an attention to detail and quality, and looks to evaluate solutions as part of a desire to drive quality improvement
Aware of own credibility. Actively seeks to reinforce and enhance this
Devotes time to expand technical expertise to inform and improve client solutions & work processes
Seeks views of others and accepts constructive criticism
๐Ÿง™ 1337 Consistently strives to achieve targets or goals at a team/departmental/company level
Prepared to take calculated risks to improve performance/delivery
Is never satisfied with current business performance; continually seeks to improve business performance & drive the organisation forward
Monitors business performance
Seeks ways to enhance team performance; reinforces and rewards positive achievements to encourage further improvement
Pursues potential business opportunity leads, or creates openings for others
Prepared to constructively challenge the practices or rationale of others in order to improve client solutions or work processes

๐Ÿ Core - ๐Ÿ‘จโ€๐Ÿ‘จโ€๐Ÿ‘ง Team Orientation

Your expected level is ๐Ÿง™ 1337

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Shows genuine commitment to the team and company
Prepared to compromise or go with team decision
Easily and quickly adapts to new challenges and ways of working
Takes responsibility for own actions
Has positive relationships with team members displaying high levels of reliability and responsibility
Always ready and available to help others
๐Ÿ‘จโ€๐Ÿ”ง Play3r Makes self available to others; proactively offers to assist others with activities to meet deadlines or manage short-term work pressures
Regularly and pro-actively communicates with colleagues regarding project or task progress.
Prepares for and actively participates in team meetings
Willingly seeks input and ideas from colleagues
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Demonstrates awareness of different perspectives, working styles and preferences in team
Organises social or more formal team activities
Provides constructive feedback and suggestions, including to more senior colleagues
Defends colleagues in the face of unwarranted criticism
Encourages and assists with the personal development of others
Puts systems in place to encourage team communication and shared learning
Demonstrates trust of team members by fully delegating tasks or projects
๐Ÿง™ 1337 Seeks to understand team needs, motivations, strengths, dynamics to inform and optimise working arrangements and team performance
Employs robust methods for selecting team members for job roles
Strives to identify ways to improve team working processes and enhance team performance
Able to have difficult conversations where required
Shares team success internally and with other divisions; supportively encourages admission of collective mistakes, encouraging the team to learn from their experiences
Identifies sources of conflict within the team and acts in a facilitative manner to resolve conflict or improve cohesion

๐Ÿ‘จโ€โš•๏ธ Infrastructure Engineer

Summary

Level Overview

๐Ÿ Core
๐Ÿ“ฏ Delivering Value ๐ŸŽฏ Client Focus ๐Ÿ“… Planning and Organisation ๐Ÿคน Problem Solving ๐Ÿ’ฌ Communication ๐Ÿฅ‡ Striving For Success ๐Ÿ‘จโ€๐Ÿ‘จโ€๐Ÿ‘ง Team Orientation
๐Ÿ‘จโ€โš•๏ธ Junior Infrastructure Engineer ๐Ÿ‘ฉโ€๐ŸŽ“ n00b ๐Ÿ‘ฉโ€๐ŸŽ“ n00b ๐Ÿ‘ฉโ€๐ŸŽ“ n00b ๐Ÿ‘ฉโ€๐ŸŽ“ n00b ๐Ÿ‘ฉโ€๐ŸŽ“ n00b ๐Ÿ‘จโ€๐Ÿ”ง Play3r ๐Ÿ‘จโ€๐Ÿ”ง Play3r
๐Ÿ‘จโ€โš•๏ธ Mid-Level Infrastructure Engineer ๐Ÿ‘จโ€๐Ÿ”ง Play3r ๐Ÿ‘จโ€๐Ÿ”ง Play3r ๐Ÿ‘จโ€๐Ÿ”ง Play3r ๐Ÿ‘จโ€๐Ÿ”ง Play3r ๐Ÿ‘ฉโ€๐Ÿซ Pr0 ๐Ÿ‘ฉโ€๐Ÿซ Pr0 ๐Ÿ‘ฉโ€๐Ÿซ Pr0
๐Ÿ‘จโ€โš•๏ธ Senior Infrastructure Engineer ๐Ÿ‘ฉโ€๐Ÿซ Pr0 ๐Ÿ‘ฉโ€๐Ÿซ Pr0 ๐Ÿ‘ฉโ€๐Ÿซ Pr0 ๐Ÿ‘ฉโ€๐Ÿซ Pr0 ๐Ÿ‘ฉโ€๐Ÿซ Pr0 ๐Ÿ‘ฉโ€๐Ÿซ Pr0 ๐Ÿง™ 1337
๐Ÿ‘จโ€โš•๏ธ Lead Infrastructure Engineer ๐Ÿง™ 1337 ๐Ÿง™ 1337 ๐Ÿง™ 1337 ๐Ÿง™ 1337 ๐Ÿง™ 1337 ๐Ÿง™ 1337 ๐Ÿง™ 1337

๐Ÿ‘จโ€โš•๏ธ Junior Infrastructure Engineer - ๐Ÿ‘จโ€โš•๏ธ Infrastructure Engineer

Actions - BETA

Summary

The Junior Infrastructure Engineer starts their career with an enthusiasm and interest in server and network administration. Previous experience in an IT or desktop support role is beneficial. The junior is responsible for maintenance of cloud based infrastructure, troubleshooting OS and Network issues. They'll ensure that the Engineering team can release software by supporting the CI/CD pipelines.

Criteria

๐Ÿ“ฏ Delivering Value - ๐Ÿ‘ฉโ€๐ŸŽ“ n00b

๐Ÿ Core

  • Actively contributes to the design of products and solutions
  • Aware of the value of providing outstanding client service and what can be done on a day-to-day basis to deliver this
  • Justifies the use of business resources and suggested changes to processes in terms of value deliverance
  • Clear on the purpose and value of all tasks and will seek clarification when not
  • Accurately estimates the amount of effort required to complete projects, and performs duties to the required standard within agreed timescales
  • Aware of competitive nature of the business, who we compete with and how UNiDAYS can be different

๐ŸŽฏ Client Focus - ๐Ÿ‘ฉโ€๐ŸŽ“ n00b

๐Ÿ Core

  • Work activities are directed by, or focused on client needs; client remains primary focus
  • Demonstrates a genuine interest in clients and visibly acts in their best interests
  • Makes self-visible or available as a point of contact for clients
  • Manages all client enquiries in a professional and understanding way
  • Invites and receptive to client feedback
  • Understands who their client and stakeholders are for every task
  • Responds and meets client requests in a timely and appropriate manner

๐Ÿ“… Planning and Organisation - ๐Ÿ‘ฉโ€๐ŸŽ“ n00b

๐Ÿ Core

  • Actively listens to identify and understand needs and objectives; asks questions to identify interests, views & motivations
  • Understands the objectives of and participates actively in team ceremonies. Prepared and organised to make the most of squad time.
  • Consults stakeholders when exploring solution options.
  • Undertakes appropriate research to build client knowledge & help inform discussions
  • Fully competent with the day-to-day use of JIRA and other productivity tools
  • Proactively uses knowledge of the business, needs & objectives to drive the development & delivery of appropriate solutions
  • Successfully adapts service provision to reflect changes in requirements
  • Ensures stakeholders are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates

๐Ÿคน Problem Solving - ๐Ÿ‘ฉโ€๐ŸŽ“ n00b

๐Ÿ Core

  • Takes immediate action or initiative to resolve issues preventing satisfactory work completion; including seeking help from others
  • Comes to line manager with potential solutions to problems rather than just presenting the issue
  • Considers past experience of similar situations & existing procedures to think through potential approaches to addressing problems
  • Records solutions appropriately, with concise and complete explanations and justifications
  • When asked can suggest some improvements to work processes to prevent future problems
  • Refuses to become blocked. Tries to unblock themselves first before seeking help
  • Distinguishes between relevant and irrelevant information in order to make logical decisions
  • Openly acknowledge mistakes & takes action to rectify them

๐Ÿ’ฌ Communication - ๐Ÿ‘ฉโ€๐ŸŽ“ n00b

๐Ÿ Core

  • Actively listens to project briefs and asks questions where necessary to clarify understanding of own role and the project as a whole
  • Where unsure checks what the expectations are for the delivery of tasks
  • Asks for feedback and advice where necessary to enable successful completion of delegated work
  • Shows interpersonal sensitivity
  • Communicates concisely and clearly, sticking to facts and avoiding jargon, acronyms or abbreviations where appropriate
  • Treats all interactions with respect and compassion
  • Establishes the quality and frequency of feedback required by manager / client and routinely meets these requirements
  • Acts as a role model for corporate standards of integrity both within the business and externally

๐Ÿฅ‡ Striving For Success - ๐Ÿ‘จโ€๐Ÿ”ง Play3r

๐Ÿ Core

  • Perseveres to overcome obstacles / resistance until objectives are fully met and tasks completed
  • Proactive in taking on extra tasks or responsibility
  • Prepared to work flexibly, including working beyond standard hours in order to finish tasks to meet project deadlines
  • Actively seeks out work and maintains to-do lists for personal peeves
  • Self-motivated to achieve; shows initiative and performs to a high level with low levels of supervision
  • Adopts good practice or new techniques from others.

๐Ÿ‘จโ€๐Ÿ‘จโ€๐Ÿ‘ง Team Orientation - ๐Ÿ‘จโ€๐Ÿ”ง Play3r

๐Ÿ Core

  • Makes self available to others; proactively offers to assist others with activities to meet deadlines or manage short-term work pressures
  • Regularly and pro-actively communicates with colleagues regarding project or task progress.
  • Prepares for and actively participates in team meetings
  • Willingly seeks input and ideas from colleagues

๐Ÿ‘จโ€โš•๏ธ Junior Infrastructure Engineer - ๐Ÿ‘จโ€โš•๏ธ Infrastructure Engineer

๐Ÿ Core - ๐Ÿ“ฏ Delivering Value

Your expected level is ๐Ÿ‘ฉโ€๐ŸŽ“ n00b

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Actively contributes to the design of products and solutions
Aware of the value of providing outstanding client service and what can be done on a day-to-day basis to deliver this
Justifies the use of business resources and suggested changes to processes in terms of value deliverance
Clear on the purpose and value of all tasks and will seek clarification when not
Accurately estimates the amount of effort required to complete projects, and performs duties to the required standard within agreed timescales
Aware of competitive nature of the business, who we compete with and how UNiDAYS can be different

๐Ÿ Core - ๐ŸŽฏ Client Focus

Your expected level is ๐Ÿ‘ฉโ€๐ŸŽ“ n00b

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Work activities are directed by, or focused on client needs; client remains primary focus
Demonstrates a genuine interest in clients and visibly acts in their best interests
Makes self-visible or available as a point of contact for clients
Manages all client enquiries in a professional and understanding way
Invites and receptive to client feedback
Understands who their client and stakeholders are for every task
Responds and meets client requests in a timely and appropriate manner

๐Ÿ Core - ๐Ÿ“… Planning and Organisation

Your expected level is ๐Ÿ‘ฉโ€๐ŸŽ“ n00b

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Actively listens to identify and understand needs and objectives; asks questions to identify interests, views & motivations
Understands the objectives of and participates actively in team ceremonies. Prepared and organised to make the most of squad time.
Consults stakeholders when exploring solution options.
Undertakes appropriate research to build client knowledge & help inform discussions
Fully competent with the day-to-day use of JIRA and other productivity tools
Proactively uses knowledge of the business, needs & objectives to drive the development & delivery of appropriate solutions
Successfully adapts service provision to reflect changes in requirements
Ensures stakeholders are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates

๐Ÿ Core - ๐Ÿคน Problem Solving

Your expected level is ๐Ÿ‘ฉโ€๐ŸŽ“ n00b

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Takes immediate action or initiative to resolve issues preventing satisfactory work completion; including seeking help from others
Comes to line manager with potential solutions to problems rather than just presenting the issue
Considers past experience of similar situations & existing procedures to think through potential approaches to addressing problems
Records solutions appropriately, with concise and complete explanations and justifications
When asked can suggest some improvements to work processes to prevent future problems
Refuses to become blocked. Tries to unblock themselves first before seeking help
Distinguishes between relevant and irrelevant information in order to make logical decisions
Openly acknowledge mistakes & takes action to rectify them

๐Ÿ Core - ๐Ÿ’ฌ Communication

Your expected level is ๐Ÿ‘ฉโ€๐ŸŽ“ n00b

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Actively listens to project briefs and asks questions where necessary to clarify understanding of own role and the project as a whole
Where unsure checks what the expectations are for the delivery of tasks
Asks for feedback and advice where necessary to enable successful completion of delegated work
Shows interpersonal sensitivity
Communicates concisely and clearly, sticking to facts and avoiding jargon, acronyms or abbreviations where appropriate
Treats all interactions with respect and compassion
Establishes the quality and frequency of feedback required by manager / client and routinely meets these requirements
Acts as a role model for corporate standards of integrity both within the business and externally

๐Ÿ Core - ๐Ÿฅ‡ Striving For Success

Your expected level is ๐Ÿ‘จโ€๐Ÿ”ง Play3r

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Tackles work with enthusiasm, and takes a positive outlook when things are difficult
Shows commitment to work objectives & underlying tasks
Willing to accept advice from others regarding how objectives could be achieved
Sets deadlines and strives to meet them
Gains a sense of achievement and self-satisfaction from successfully meeting targets and business needs
Prepared to examine own skills and abilities to identify ways of improving performance e.g. discusses personal development with line manager
๐Ÿ‘จโ€๐Ÿ”ง Play3r Perseveres to overcome obstacles / resistance until objectives are fully met and tasks completed
Proactive in taking on extra tasks or responsibility
Prepared to work flexibly, including working beyond standard hours in order to finish tasks to meet project deadlines
Actively seeks out work and maintains to-do lists for personal peeves
Self-motivated to achieve; shows initiative and performs to a high level with low levels of supervision
Adopts good practice or new techniques from others.

๐Ÿ Core - ๐Ÿ‘จโ€๐Ÿ‘จโ€๐Ÿ‘ง Team Orientation

Your expected level is ๐Ÿ‘จโ€๐Ÿ”ง Play3r

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Shows genuine commitment to the team and company
Prepared to compromise or go with team decision
Easily and quickly adapts to new challenges and ways of working
Takes responsibility for own actions
Has positive relationships with team members displaying high levels of reliability and responsibility
Always ready and available to help others
๐Ÿ‘จโ€๐Ÿ”ง Play3r Makes self available to others; proactively offers to assist others with activities to meet deadlines or manage short-term work pressures
Regularly and pro-actively communicates with colleagues regarding project or task progress.
Prepares for and actively participates in team meetings
Willingly seeks input and ideas from colleagues

๐Ÿ‘จโ€โš•๏ธ Mid-Level Infrastructure Engineer - ๐Ÿ‘จโ€โš•๏ธ Infrastructure Engineer

Actions - BETA

Summary

A good mid-level Infrastructure Engineer will take responsibility for maintenance and configuration of cloud based servers and networking. As part of this role, analysis of the current infrastructure real estate, and whether services currently implemented are still the best tools for the job. Monitoring and alerting is another aspect of responsiblity, and must be appropriate, alerting the correct parties.

Criteria

๐Ÿ“ฏ Delivering Value - ๐Ÿ‘จโ€๐Ÿ”ง Play3r

๐Ÿ Core

  • Bases recommendations on citable, sound analysis of risks, benefits and value
  • Considers and discusses alternative ways of performing tasks to enhance productivity and delivery of value
  • Demonstrate a robust approach to producing estimates i.e. breaking down tasks into sub-elements and quantifying time required
  • Demonstrates appreciation of RoI when defining and performing tasks by vocally considering effort vs value return
  • Identifies opportunities with existing products/solutions to further develop value opportunities
  • Self-conscious of rabbit-holes, and can identify when in one
  • Holds an iterative, and value-incrementing approach to solutions development, always considering MVP/S
  • Doesnโ€™t over-engineer or gold-plate solutions unnecessessarilly

๐ŸŽฏ Client Focus - ๐Ÿ‘จโ€๐Ÿ”ง Play3r

๐Ÿ Core

  • Actively listens to clients to identify and understand their needs and objectives; asks questions to identify client interests, views & motivations
  • Consults clients when exploring solution options
  • Proactively undertakes appropriate research to build client knowledge & help inform discussions
  • Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates
  • Proactively uses knowledge of client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs
  • Successfully adapts solutions to reflect changes in client requirements
  • Develops solutions which clients find easy to use and understand; adopts the clientโ€™s perspective to aid product design

๐Ÿ“… Planning and Organisation - ๐Ÿ‘จโ€๐Ÿ”ง Play3r

๐Ÿ Core

  • Develops clear, documented action plans, with realistic expectations & objectives
  • Anticipates & realistically appraises potential problems or changes; develops contingency plans to ensure desired outcome is achieved effectively within agreed timelines
  • Converts plans to task components for self and others, including timelines & targets
  • Accurately tracks own development progress and effectively forecasts output
  • Takes full responsibility for own productivity and output.
  • Accurately identifies & secures required resources before implementing plans e.g. adequate capacity in team
  • Able to balance time dedicated to maintaining existing business with business development

๐Ÿคน Problem Solving - ๐Ÿ‘จโ€๐Ÿ”ง Play3r

๐Ÿ Core

  • Uses research to better understand an issue and come to reasoned decisions about how to resolve a problem
  • Identifies the root causes of blockers
  • Uses visualisation tools (SWOT, brainstorming, cause-effect diagrams) to gain fuller understanding of issues
  • Analytical; deduces meaning from numerical & verbal data sources & uses such data to generate solutions to current problems or future changes
  • Where relevant develops tools or models to further analyse data sources e.g. to test assumptions or develop scenarios

๐Ÿ’ฌ Communication - ๐Ÿ‘ฉโ€๐Ÿซ Pr0

๐Ÿ Core

  • Provides clear and easily understood briefs to others, making clear expected outcomes and which tasks are to be completed by whom
  • Displays strong presentation/writing skills
  • Ensures all relevant information is communicated to others to enable them to successfully execute delegated tasks
  • Presents proposals in a clear and structured manner
  • Produces and maintains clear & concise technical specifications throughout the project
  • Seeks out and gives constructive, actionable feedback where valuable.
  • Can gather influence and support for their work, confidently debating and defending their decisions and approach.
  • Able to simply explain complex concepts and deliver difficult messages clearly.

๐Ÿฅ‡ Striving For Success - ๐Ÿ‘ฉโ€๐Ÿซ Pr0

๐Ÿ Core

  • Consistently reflects on own performance & seeks continuous improvement
  • Seeks to exceed expectations
  • Demonstrates an attention to detail and quality, and looks to evaluate solutions as part of a desire to drive quality improvement
  • Aware of own credibility. Actively seeks to reinforce and enhance this
  • Devotes time to expand technical expertise to inform and improve client solutions & work processes
  • Seeks views of others and accepts constructive criticism

๐Ÿ‘จโ€๐Ÿ‘จโ€๐Ÿ‘ง Team Orientation - ๐Ÿ‘ฉโ€๐Ÿซ Pr0

๐Ÿ Core

  • Demonstrates awareness of different perspectives, working styles and preferences in team
  • Organises social or more formal team activities
  • Provides constructive feedback and suggestions, including to more senior colleagues
  • Defends colleagues in the face of unwarranted criticism
  • Encourages and assists with the personal development of others
  • Puts systems in place to encourage team communication and shared learning
  • Demonstrates trust of team members by fully delegating tasks or projects

๐Ÿ‘จโ€โš•๏ธ Mid-Level Infrastructure Engineer - ๐Ÿ‘จโ€โš•๏ธ Infrastructure Engineer

๐Ÿ Core - ๐Ÿ“ฏ Delivering Value

Your expected level is ๐Ÿ‘จโ€๐Ÿ”ง Play3r

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Actively contributes to the design of products and solutions
Aware of the value of providing outstanding client service and what can be done on a day-to-day basis to deliver this
Justifies the use of business resources and suggested changes to processes in terms of value deliverance
Clear on the purpose and value of all tasks and will seek clarification when not
Accurately estimates the amount of effort required to complete projects, and performs duties to the required standard within agreed timescales
Aware of competitive nature of the business, who we compete with and how UNiDAYS can be different
๐Ÿ‘จโ€๐Ÿ”ง Play3r Bases recommendations on citable, sound analysis of risks, benefits and value
Considers and discusses alternative ways of performing tasks to enhance productivity and delivery of value
Demonstrate a robust approach to producing estimates i.e. breaking down tasks into sub-elements and quantifying time required
Demonstrates appreciation of RoI when defining and performing tasks by vocally considering effort vs value return
Identifies opportunities with existing products/solutions to further develop value opportunities
Self-conscious of rabbit-holes, and can identify when in one
Holds an iterative, and value-incrementing approach to solutions development, always considering MVP/S
Doesnโ€™t over-engineer or gold-plate solutions unnecessessarilly

๐Ÿ Core - ๐ŸŽฏ Client Focus

Your expected level is ๐Ÿ‘จโ€๐Ÿ”ง Play3r

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Work activities are directed by, or focused on client needs; client remains primary focus
Demonstrates a genuine interest in clients and visibly acts in their best interests
Makes self-visible or available as a point of contact for clients
Manages all client enquiries in a professional and understanding way
Invites and receptive to client feedback
Understands who their client and stakeholders are for every task
Responds and meets client requests in a timely and appropriate manner
๐Ÿ‘จโ€๐Ÿ”ง Play3r Actively listens to clients to identify and understand their needs and objectives; asks questions to identify client interests, views & motivations
Consults clients when exploring solution options
Proactively undertakes appropriate research to build client knowledge & help inform discussions
Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates
Proactively uses knowledge of client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs
Successfully adapts solutions to reflect changes in client requirements
Develops solutions which clients find easy to use and understand; adopts the clientโ€™s perspective to aid product design

๐Ÿ Core - ๐Ÿ“… Planning and Organisation

Your expected level is ๐Ÿ‘จโ€๐Ÿ”ง Play3r

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Actively listens to identify and understand needs and objectives; asks questions to identify interests, views & motivations
Understands the objectives of and participates actively in team ceremonies. Prepared and organised to make the most of squad time.
Consults stakeholders when exploring solution options.
Undertakes appropriate research to build client knowledge & help inform discussions
Fully competent with the day-to-day use of JIRA and other productivity tools
Proactively uses knowledge of the business, needs & objectives to drive the development & delivery of appropriate solutions
Successfully adapts service provision to reflect changes in requirements
Ensures stakeholders are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates
๐Ÿ‘จโ€๐Ÿ”ง Play3r Develops clear, documented action plans, with realistic expectations & objectives
Anticipates & realistically appraises potential problems or changes; develops contingency plans to ensure desired outcome is achieved effectively within agreed timelines
Converts plans to task components for self and others, including timelines & targets
Accurately tracks own development progress and effectively forecasts output
Takes full responsibility for own productivity and output.
Accurately identifies & secures required resources before implementing plans e.g. adequate capacity in team
Able to balance time dedicated to maintaining existing business with business development

๐Ÿ Core - ๐Ÿคน Problem Solving

Your expected level is ๐Ÿ‘จโ€๐Ÿ”ง Play3r

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Takes immediate action or initiative to resolve issues preventing satisfactory work completion; including seeking help from others
Comes to line manager with potential solutions to problems rather than just presenting the issue
Considers past experience of similar situations & existing procedures to think through potential approaches to addressing problems
Records solutions appropriately, with concise and complete explanations and justifications
When asked can suggest some improvements to work processes to prevent future problems
Refuses to become blocked. Tries to unblock themselves first before seeking help
Distinguishes between relevant and irrelevant information in order to make logical decisions
Openly acknowledge mistakes & takes action to rectify them
๐Ÿ‘จโ€๐Ÿ”ง Play3r Uses research to better understand an issue and come to reasoned decisions about how to resolve a problem
Identifies the root causes of blockers
Uses visualisation tools (SWOT, brainstorming, cause-effect diagrams) to gain fuller understanding of issues
Analytical; deduces meaning from numerical & verbal data sources & uses such data to generate solutions to current problems or future changes
Where relevant develops tools or models to further analyse data sources e.g. to test assumptions or develop scenarios

๐Ÿ Core - ๐Ÿ’ฌ Communication

Your expected level is ๐Ÿ‘ฉโ€๐Ÿซ Pr0

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Actively listens to project briefs and asks questions where necessary to clarify understanding of own role and the project as a whole
Where unsure checks what the expectations are for the delivery of tasks
Asks for feedback and advice where necessary to enable successful completion of delegated work
Shows interpersonal sensitivity
Communicates concisely and clearly, sticking to facts and avoiding jargon, acronyms or abbreviations where appropriate
Treats all interactions with respect and compassion
Establishes the quality and frequency of feedback required by manager / client and routinely meets these requirements
Acts as a role model for corporate standards of integrity both within the business and externally
๐Ÿ‘จโ€๐Ÿ”ง Play3r Maintains a constant dialogue with all project stakeholders to ensure a clear and joint understanding of project direction and progress
Translates complex issues into simple terms and manageable chunks for others to understand
Verifies that others have received, consumed and understood presented information during discussions
Produces reports which are accurate, easily understood, succinct and worded appropriately for target audience
Identifies assumptions, shares direction and tailors communication to audience.
Communicates effectively to a wide range of stakeholders, e.g. sharing updates at all hands
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Provides clear and easily understood briefs to others, making clear expected outcomes and which tasks are to be completed by whom
Displays strong presentation/writing skills
Ensures all relevant information is communicated to others to enable them to successfully execute delegated tasks
Presents proposals in a clear and structured manner
Produces and maintains clear & concise technical specifications throughout the project
Seeks out and gives constructive, actionable feedback where valuable.
Can gather influence and support for their work, confidently debating and defending their decisions and approach.
Able to simply explain complex concepts and deliver difficult messages clearly.

๐Ÿ Core - ๐Ÿฅ‡ Striving For Success

Your expected level is ๐Ÿ‘ฉโ€๐Ÿซ Pr0

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Tackles work with enthusiasm, and takes a positive outlook when things are difficult
Shows commitment to work objectives & underlying tasks
Willing to accept advice from others regarding how objectives could be achieved
Sets deadlines and strives to meet them
Gains a sense of achievement and self-satisfaction from successfully meeting targets and business needs
Prepared to examine own skills and abilities to identify ways of improving performance e.g. discusses personal development with line manager
๐Ÿ‘จโ€๐Ÿ”ง Play3r Perseveres to overcome obstacles / resistance until objectives are fully met and tasks completed
Proactive in taking on extra tasks or responsibility
Prepared to work flexibly, including working beyond standard hours in order to finish tasks to meet project deadlines
Actively seeks out work and maintains to-do lists for personal peeves
Self-motivated to achieve; shows initiative and performs to a high level with low levels of supervision
Adopts good practice or new techniques from others.
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Consistently reflects on own performance & seeks continuous improvement
Seeks to exceed expectations
Demonstrates an attention to detail and quality, and looks to evaluate solutions as part of a desire to drive quality improvement
Aware of own credibility. Actively seeks to reinforce and enhance this
Devotes time to expand technical expertise to inform and improve client solutions & work processes
Seeks views of others and accepts constructive criticism

๐Ÿ Core - ๐Ÿ‘จโ€๐Ÿ‘จโ€๐Ÿ‘ง Team Orientation

Your expected level is ๐Ÿ‘ฉโ€๐Ÿซ Pr0

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Shows genuine commitment to the team and company
Prepared to compromise or go with team decision
Easily and quickly adapts to new challenges and ways of working
Takes responsibility for own actions
Has positive relationships with team members displaying high levels of reliability and responsibility
Always ready and available to help others
๐Ÿ‘จโ€๐Ÿ”ง Play3r Makes self available to others; proactively offers to assist others with activities to meet deadlines or manage short-term work pressures
Regularly and pro-actively communicates with colleagues regarding project or task progress.
Prepares for and actively participates in team meetings
Willingly seeks input and ideas from colleagues
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Demonstrates awareness of different perspectives, working styles and preferences in team
Organises social or more formal team activities
Provides constructive feedback and suggestions, including to more senior colleagues
Defends colleagues in the face of unwarranted criticism
Encourages and assists with the personal development of others
Puts systems in place to encourage team communication and shared learning
Demonstrates trust of team members by fully delegating tasks or projects

๐Ÿ‘จโ€โš•๏ธ Senior Infrastructure Engineer - ๐Ÿ‘จโ€โš•๏ธ Infrastructure Engineer

Actions - BETA

Summary

A senior Infrastructure Engineer leads the design and implementation of infrastructure solutions. The senior understands the broader business goals, taking into account requirements from stakeholders throughout the build process. A senior will take responsibility for technical direction for the planning, designing, and execution of testing efforts. The senior will coach other team members, and members of the engineering team, handing responsibility of basic tasks over, freeing themselves up for wider ranging considerations.

Criteria

๐Ÿ“ฏ Delivering Value - ๐Ÿ‘ฉโ€๐Ÿซ Pr0

๐Ÿ Core

  • Tracks and proactively reports team/project feature/value deliverance
  • Monitors expenditure against budgets and initiates corrective action as required
  • Monitors and reports on implementation of financial and technical investment decisions and activity in terms of ROI
  • Proposals are accurately costed & accurately predict the iteration duration
  • Makes informed decisions regarding the acceptance of projects based on their viability
  • Proactively identifies risks and raises with senior leaders
  • Makes robust business cases when requesting investment

๐ŸŽฏ Client Focus - ๐Ÿ‘ฉโ€๐Ÿซ Pr0

๐Ÿ Core

  • Utilises broad domain knowledge to recommend improved solutions
  • Ability to deal with changing requirements from clients and changes in focus
  • Represents the client and their interests in discussions, and ensures all decisions are made with the clientโ€™s context considered
  • Undertakes appropriate research to build Client knowledge & help inform discussions
  • Maintains the customers best interests at heart. Designs solutions which are appropriate and add the required value.

๐Ÿ“… Planning and Organisation - ๐Ÿ‘ฉโ€๐Ÿซ Pr0

๐Ÿ Core

  • Manages multiple complex projects using established project management methodologies
  • Integrates inputs from different sources/team members; optimises their contribution relevant to work programme
  • Optimises the allocation of resources
  • Assigns responsibilities and sets deadlines for tasks
  • Identifies critical path activities from project plans; concentrates extra effort on tasks where any delays impact on overall deadline
  • Sets/attends regular project meetings to assess progress against action plans and to ensure monitoring activity is routinely conducted
  • Varies project plan activity sequencing and timelines according to available resource to avoid delays

๐Ÿคน Problem Solving - ๐Ÿ‘ฉโ€๐Ÿซ Pr0

๐Ÿ Core

  • Ensures recommendations are evidence based. Bases decisions on robust analysis of the situation
  • Conducts option appraisal: systematically compares a number of approaches, weighs up relevant data before applying judgement; then makes recommendations.
  • Considers financial, technical, security and other risks before taking action or making decisions
  • Able to effectively and logically defend judgements if challenged

๐Ÿ’ฌ Communication - ๐Ÿ‘ฉโ€๐Ÿซ Pr0

๐Ÿ Core

  • Provides clear and easily understood briefs to others, making clear expected outcomes and which tasks are to be completed by whom
  • Displays strong presentation/writing skills
  • Ensures all relevant information is communicated to others to enable them to successfully execute delegated tasks
  • Presents proposals in a clear and structured manner
  • Produces and maintains clear & concise technical specifications throughout the project
  • Seeks out and gives constructive, actionable feedback where valuable.
  • Can gather influence and support for their work, confidently debating and defending their decisions and approach.
  • Able to simply explain complex concepts and deliver difficult messages clearly.

๐Ÿฅ‡ Striving For Success - ๐Ÿ‘ฉโ€๐Ÿซ Pr0

๐Ÿ Core

  • Consistently reflects on own performance & seeks continuous improvement
  • Seeks to exceed expectations
  • Demonstrates an attention to detail and quality, and looks to evaluate solutions as part of a desire to drive quality improvement
  • Aware of own credibility. Actively seeks to reinforce and enhance this
  • Devotes time to expand technical expertise to inform and improve client solutions & work processes
  • Seeks views of others and accepts constructive criticism

๐Ÿ‘จโ€๐Ÿ‘จโ€๐Ÿ‘ง Team Orientation - ๐Ÿง™ 1337

๐Ÿ Core

  • Seeks to understand team needs, motivations, strengths, dynamics to inform and optimise working arrangements and team performance
  • Employs robust methods for selecting team members for job roles
  • Strives to identify ways to improve team working processes and enhance team performance
  • Able to have difficult conversations where required
  • Shares team success internally and with other divisions; supportively encourages admission of collective mistakes, encouraging the team to learn from their experiences
  • Identifies sources of conflict within the team and acts in a facilitative manner to resolve conflict or improve cohesion

๐Ÿ‘จโ€โš•๏ธ Senior Infrastructure Engineer - ๐Ÿ‘จโ€โš•๏ธ Infrastructure Engineer

๐Ÿ Core - ๐Ÿ“ฏ Delivering Value

Your expected level is ๐Ÿ‘ฉโ€๐Ÿซ Pr0

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Actively contributes to the design of products and solutions
Aware of the value of providing outstanding client service and what can be done on a day-to-day basis to deliver this
Justifies the use of business resources and suggested changes to processes in terms of value deliverance
Clear on the purpose and value of all tasks and will seek clarification when not
Accurately estimates the amount of effort required to complete projects, and performs duties to the required standard within agreed timescales
Aware of competitive nature of the business, who we compete with and how UNiDAYS can be different
๐Ÿ‘จโ€๐Ÿ”ง Play3r Bases recommendations on citable, sound analysis of risks, benefits and value
Considers and discusses alternative ways of performing tasks to enhance productivity and delivery of value
Demonstrate a robust approach to producing estimates i.e. breaking down tasks into sub-elements and quantifying time required
Demonstrates appreciation of RoI when defining and performing tasks by vocally considering effort vs value return
Identifies opportunities with existing products/solutions to further develop value opportunities
Self-conscious of rabbit-holes, and can identify when in one
Holds an iterative, and value-incrementing approach to solutions development, always considering MVP/S
Doesnโ€™t over-engineer or gold-plate solutions unnecessessarilly
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Tracks and proactively reports team/project feature/value deliverance
Monitors expenditure against budgets and initiates corrective action as required
Monitors and reports on implementation of financial and technical investment decisions and activity in terms of ROI
Proposals are accurately costed & accurately predict the iteration duration
Makes informed decisions regarding the acceptance of projects based on their viability
Proactively identifies risks and raises with senior leaders
Makes robust business cases when requesting investment

๐Ÿ Core - ๐ŸŽฏ Client Focus

Your expected level is ๐Ÿ‘ฉโ€๐Ÿซ Pr0

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Work activities are directed by, or focused on client needs; client remains primary focus
Demonstrates a genuine interest in clients and visibly acts in their best interests
Makes self-visible or available as a point of contact for clients
Manages all client enquiries in a professional and understanding way
Invites and receptive to client feedback
Understands who their client and stakeholders are for every task
Responds and meets client requests in a timely and appropriate manner
๐Ÿ‘จโ€๐Ÿ”ง Play3r Actively listens to clients to identify and understand their needs and objectives; asks questions to identify client interests, views & motivations
Consults clients when exploring solution options
Proactively undertakes appropriate research to build client knowledge & help inform discussions
Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates
Proactively uses knowledge of client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs
Successfully adapts solutions to reflect changes in client requirements
Develops solutions which clients find easy to use and understand; adopts the clientโ€™s perspective to aid product design
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Utilises broad domain knowledge to recommend improved solutions
Ability to deal with changing requirements from clients and changes in focus
Represents the client and their interests in discussions, and ensures all decisions are made with the clientโ€™s context considered
Undertakes appropriate research to build Client knowledge & help inform discussions
Maintains the customers best interests at heart. Designs solutions which are appropriate and add the required value.

๐Ÿ Core - ๐Ÿ“… Planning and Organisation

Your expected level is ๐Ÿ‘ฉโ€๐Ÿซ Pr0

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Actively listens to identify and understand needs and objectives; asks questions to identify interests, views & motivations
Understands the objectives of and participates actively in team ceremonies. Prepared and organised to make the most of squad time.
Consults stakeholders when exploring solution options.
Undertakes appropriate research to build client knowledge & help inform discussions
Fully competent with the day-to-day use of JIRA and other productivity tools
Proactively uses knowledge of the business, needs & objectives to drive the development & delivery of appropriate solutions
Successfully adapts service provision to reflect changes in requirements
Ensures stakeholders are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates
๐Ÿ‘จโ€๐Ÿ”ง Play3r Develops clear, documented action plans, with realistic expectations & objectives
Anticipates & realistically appraises potential problems or changes; develops contingency plans to ensure desired outcome is achieved effectively within agreed timelines
Converts plans to task components for self and others, including timelines & targets
Accurately tracks own development progress and effectively forecasts output
Takes full responsibility for own productivity and output.
Accurately identifies & secures required resources before implementing plans e.g. adequate capacity in team
Able to balance time dedicated to maintaining existing business with business development
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Manages multiple complex projects using established project management methodologies
Integrates inputs from different sources/team members; optimises their contribution relevant to work programme
Optimises the allocation of resources
Assigns responsibilities and sets deadlines for tasks
Identifies critical path activities from project plans; concentrates extra effort on tasks where any delays impact on overall deadline
Sets/attends regular project meetings to assess progress against action plans and to ensure monitoring activity is routinely conducted
Varies project plan activity sequencing and timelines according to available resource to avoid delays

๐Ÿ Core - ๐Ÿคน Problem Solving

Your expected level is ๐Ÿ‘ฉโ€๐Ÿซ Pr0

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Takes immediate action or initiative to resolve issues preventing satisfactory work completion; including seeking help from others
Comes to line manager with potential solutions to problems rather than just presenting the issue
Considers past experience of similar situations & existing procedures to think through potential approaches to addressing problems
Records solutions appropriately, with concise and complete explanations and justifications
When asked can suggest some improvements to work processes to prevent future problems
Refuses to become blocked. Tries to unblock themselves first before seeking help
Distinguishes between relevant and irrelevant information in order to make logical decisions
Openly acknowledge mistakes & takes action to rectify them
๐Ÿ‘จโ€๐Ÿ”ง Play3r Uses research to better understand an issue and come to reasoned decisions about how to resolve a problem
Identifies the root causes of blockers
Uses visualisation tools (SWOT, brainstorming, cause-effect diagrams) to gain fuller understanding of issues
Analytical; deduces meaning from numerical & verbal data sources & uses such data to generate solutions to current problems or future changes
Where relevant develops tools or models to further analyse data sources e.g. to test assumptions or develop scenarios
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Ensures recommendations are evidence based. Bases decisions on robust analysis of the situation
Conducts option appraisal: systematically compares a number of approaches, weighs up relevant data before applying judgement; then makes recommendations.
Considers financial, technical, security and other risks before taking action or making decisions
Able to effectively and logically defend judgements if challenged

๐Ÿ Core - ๐Ÿ’ฌ Communication

Your expected level is ๐Ÿ‘ฉโ€๐Ÿซ Pr0

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Actively listens to project briefs and asks questions where necessary to clarify understanding of own role and the project as a whole
Where unsure checks what the expectations are for the delivery of tasks
Asks for feedback and advice where necessary to enable successful completion of delegated work
Shows interpersonal sensitivity
Communicates concisely and clearly, sticking to facts and avoiding jargon, acronyms or abbreviations where appropriate
Treats all interactions with respect and compassion
Establishes the quality and frequency of feedback required by manager / client and routinely meets these requirements
Acts as a role model for corporate standards of integrity both within the business and externally
๐Ÿ‘จโ€๐Ÿ”ง Play3r Maintains a constant dialogue with all project stakeholders to ensure a clear and joint understanding of project direction and progress
Translates complex issues into simple terms and manageable chunks for others to understand
Verifies that others have received, consumed and understood presented information during discussions
Produces reports which are accurate, easily understood, succinct and worded appropriately for target audience
Identifies assumptions, shares direction and tailors communication to audience.
Communicates effectively to a wide range of stakeholders, e.g. sharing updates at all hands
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Provides clear and easily understood briefs to others, making clear expected outcomes and which tasks are to be completed by whom
Displays strong presentation/writing skills
Ensures all relevant information is communicated to others to enable them to successfully execute delegated tasks
Presents proposals in a clear and structured manner
Produces and maintains clear & concise technical specifications throughout the project
Seeks out and gives constructive, actionable feedback where valuable.
Can gather influence and support for their work, confidently debating and defending their decisions and approach.
Able to simply explain complex concepts and deliver difficult messages clearly.

๐Ÿ Core - ๐Ÿฅ‡ Striving For Success

Your expected level is ๐Ÿ‘ฉโ€๐Ÿซ Pr0

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Tackles work with enthusiasm, and takes a positive outlook when things are difficult
Shows commitment to work objectives & underlying tasks
Willing to accept advice from others regarding how objectives could be achieved
Sets deadlines and strives to meet them
Gains a sense of achievement and self-satisfaction from successfully meeting targets and business needs
Prepared to examine own skills and abilities to identify ways of improving performance e.g. discusses personal development with line manager
๐Ÿ‘จโ€๐Ÿ”ง Play3r Perseveres to overcome obstacles / resistance until objectives are fully met and tasks completed
Proactive in taking on extra tasks or responsibility
Prepared to work flexibly, including working beyond standard hours in order to finish tasks to meet project deadlines
Actively seeks out work and maintains to-do lists for personal peeves
Self-motivated to achieve; shows initiative and performs to a high level with low levels of supervision
Adopts good practice or new techniques from others.
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Consistently reflects on own performance & seeks continuous improvement
Seeks to exceed expectations
Demonstrates an attention to detail and quality, and looks to evaluate solutions as part of a desire to drive quality improvement
Aware of own credibility. Actively seeks to reinforce and enhance this
Devotes time to expand technical expertise to inform and improve client solutions & work processes
Seeks views of others and accepts constructive criticism

๐Ÿ Core - ๐Ÿ‘จโ€๐Ÿ‘จโ€๐Ÿ‘ง Team Orientation

Your expected level is ๐Ÿง™ 1337

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Shows genuine commitment to the team and company
Prepared to compromise or go with team decision
Easily and quickly adapts to new challenges and ways of working
Takes responsibility for own actions
Has positive relationships with team members displaying high levels of reliability and responsibility
Always ready and available to help others
๐Ÿ‘จโ€๐Ÿ”ง Play3r Makes self available to others; proactively offers to assist others with activities to meet deadlines or manage short-term work pressures
Regularly and pro-actively communicates with colleagues regarding project or task progress.
Prepares for and actively participates in team meetings
Willingly seeks input and ideas from colleagues
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Demonstrates awareness of different perspectives, working styles and preferences in team
Organises social or more formal team activities
Provides constructive feedback and suggestions, including to more senior colleagues
Defends colleagues in the face of unwarranted criticism
Encourages and assists with the personal development of others
Puts systems in place to encourage team communication and shared learning
Demonstrates trust of team members by fully delegating tasks or projects
๐Ÿง™ 1337 Seeks to understand team needs, motivations, strengths, dynamics to inform and optimise working arrangements and team performance
Employs robust methods for selecting team members for job roles
Strives to identify ways to improve team working processes and enhance team performance
Able to have difficult conversations where required
Shares team success internally and with other divisions; supportively encourages admission of collective mistakes, encouraging the team to learn from their experiences
Identifies sources of conflict within the team and acts in a facilitative manner to resolve conflict or improve cohesion

๐Ÿ‘จโ€โš•๏ธ Lead Infrastructure Engineer - ๐Ÿ‘จโ€โš•๏ธ Infrastructure Engineer

Actions - BETA

Summary

The main focus of the Infrastructure Lead is to lead and manage the Infrastructure team. The lead handles oversees delivery of cloud services to the rest of the business, primarily Data and Engineering. Part of the role is ensuring that services are reliable, scalable, and secure. The lead takes control of costings, ensuring value for money and predictability via cost analysis. The development of the Infrastructure team, via thoughtful leadership and coaching is important. The team must keep up to date on the latest advancements in cloud technology, so that, the business can do the same.

Criteria

๐Ÿ“ฏ Delivering Value - ๐Ÿง™ 1337

๐Ÿ Core

  • Tracks team / department / company KPIs and maintains robust forecasts
  • Conducts detailed planning/modelling of new proposals to comprehensively evaluate the value/RoI impact of options.
  • Has a sound understanding of accountancy terms linked to business accounts; applies knowledge to inform business operations
  • Manages technical/financial risks, develops robust systems to mitigate any identified risks.
  • Employs robust and evidence based approach to developing strategy; works to understand audience dynamics, clearly identify needs, segment of the audience, offer competitively advantaged products and services.

๐ŸŽฏ Client Focus - ๐Ÿง™ 1337

๐Ÿ Core

  • Conceives and drives the development of solutions that anticipate impending client needs
  • Ability to read clients and agree desired outcomes that are mutually beneficial i.e. win/win outcomes
  • Proactively uses knowledge of the client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs
  • Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates.

๐Ÿ“… Planning and Organisation - ๐Ÿง™ 1337

๐Ÿ Core

  • Conducts a robust situational analysis โ€“ market/technology attractiveness & competitive position
  • Devises strategies aligned to analysis of market/technology; aware of alternative strategic options
  • Segments the market to identify most value generating client groups or segments; positions company offer to satisfy needs of key user groups
  • Sets SMART Strategic objectives/goals; devises critical success factors (CSFs) aligned to strategy; sets KPIs/performance metrics to track implementation
  • Presents evidence (e.g. DAM, Verification, usage, impressions) to justify strategy adopted
  • Outlines exactly how strategy will be delivered; clarifies accountabilities, workload, resources needed, milestones and expectations

๐Ÿคน Problem Solving - ๐Ÿง™ 1337

๐Ÿ Core

  • Makes sound judgement even when making complex or difficult decisions or when under time pressures.
  • Sets processes for managing business risk
  • Takes full accountability for implementing resultant decisions
  • Identifies potential blockers before they occur, and prevents them

๐Ÿ’ฌ Communication - ๐Ÿง™ 1337

๐Ÿ Core

  • Ensures the team has strong relationships with stakeholders, fully recognises their constraints and concerns and creates mutual recognition and trust.
  • Consistently and frequently communicates / demonstrates organisational values, expectations and boundaries
  • Communicates business needs to others, conveying the importance of these needs from all perspectives
  • Produces detailed and accurate delivery plans, presenting them objectively and transparently
  • Motivates and engages employees through communication
  • Articulates and unites a team behind a clear and compelling vision, mission and strategy, along multiple time horizons.

๐Ÿฅ‡ Striving For Success - ๐Ÿง™ 1337

๐Ÿ Core

  • Consistently strives to achieve targets or goals at a team/departmental/company level
  • Prepared to take calculated risks to improve performance/delivery
  • Is never satisfied with current business performance; continually seeks to improve business performance & drive the organisation forward
  • Monitors business performance
  • Seeks ways to enhance team performance; reinforces and rewards positive achievements to encourage further improvement
  • Pursues potential business opportunity leads, or creates openings for others
  • Prepared to constructively challenge the practices or rationale of others in order to improve client solutions or work processes

๐Ÿ‘จโ€๐Ÿ‘จโ€๐Ÿ‘ง Team Orientation - ๐Ÿง™ 1337

๐Ÿ Core

  • Seeks to understand team needs, motivations, strengths, dynamics to inform and optimise working arrangements and team performance
  • Employs robust methods for selecting team members for job roles
  • Strives to identify ways to improve team working processes and enhance team performance
  • Able to have difficult conversations where required
  • Shares team success internally and with other divisions; supportively encourages admission of collective mistakes, encouraging the team to learn from their experiences
  • Identifies sources of conflict within the team and acts in a facilitative manner to resolve conflict or improve cohesion

๐Ÿ‘จโ€โš•๏ธ Lead Infrastructure Engineer - ๐Ÿ‘จโ€โš•๏ธ Infrastructure Engineer

๐Ÿ Core - ๐Ÿ“ฏ Delivering Value

Your expected level is ๐Ÿง™ 1337

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Actively contributes to the design of products and solutions
Aware of the value of providing outstanding client service and what can be done on a day-to-day basis to deliver this
Justifies the use of business resources and suggested changes to processes in terms of value deliverance
Clear on the purpose and value of all tasks and will seek clarification when not
Accurately estimates the amount of effort required to complete projects, and performs duties to the required standard within agreed timescales
Aware of competitive nature of the business, who we compete with and how UNiDAYS can be different
๐Ÿ‘จโ€๐Ÿ”ง Play3r Bases recommendations on citable, sound analysis of risks, benefits and value
Considers and discusses alternative ways of performing tasks to enhance productivity and delivery of value
Demonstrate a robust approach to producing estimates i.e. breaking down tasks into sub-elements and quantifying time required
Demonstrates appreciation of RoI when defining and performing tasks by vocally considering effort vs value return
Identifies opportunities with existing products/solutions to further develop value opportunities
Self-conscious of rabbit-holes, and can identify when in one
Holds an iterative, and value-incrementing approach to solutions development, always considering MVP/S
Doesnโ€™t over-engineer or gold-plate solutions unnecessessarilly
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Tracks and proactively reports team/project feature/value deliverance
Monitors expenditure against budgets and initiates corrective action as required
Monitors and reports on implementation of financial and technical investment decisions and activity in terms of ROI
Proposals are accurately costed & accurately predict the iteration duration
Makes informed decisions regarding the acceptance of projects based on their viability
Proactively identifies risks and raises with senior leaders
Makes robust business cases when requesting investment
๐Ÿง™ 1337 Tracks team / department / company KPIs and maintains robust forecasts
Conducts detailed planning/modelling of new proposals to comprehensively evaluate the value/RoI impact of options.
Has a sound understanding of accountancy terms linked to business accounts; applies knowledge to inform business operations
Manages technical/financial risks, develops robust systems to mitigate any identified risks.
Employs robust and evidence based approach to developing strategy; works to understand audience dynamics, clearly identify needs, segment of the audience, offer competitively advantaged products and services.

๐Ÿ Core - ๐ŸŽฏ Client Focus

Your expected level is ๐Ÿง™ 1337

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Work activities are directed by, or focused on client needs; client remains primary focus
Demonstrates a genuine interest in clients and visibly acts in their best interests
Makes self-visible or available as a point of contact for clients
Manages all client enquiries in a professional and understanding way
Invites and receptive to client feedback
Understands who their client and stakeholders are for every task
Responds and meets client requests in a timely and appropriate manner
๐Ÿ‘จโ€๐Ÿ”ง Play3r Actively listens to clients to identify and understand their needs and objectives; asks questions to identify client interests, views & motivations
Consults clients when exploring solution options
Proactively undertakes appropriate research to build client knowledge & help inform discussions
Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates
Proactively uses knowledge of client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs
Successfully adapts solutions to reflect changes in client requirements
Develops solutions which clients find easy to use and understand; adopts the clientโ€™s perspective to aid product design
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Utilises broad domain knowledge to recommend improved solutions
Ability to deal with changing requirements from clients and changes in focus
Represents the client and their interests in discussions, and ensures all decisions are made with the clientโ€™s context considered
Undertakes appropriate research to build Client knowledge & help inform discussions
Maintains the customers best interests at heart. Designs solutions which are appropriate and add the required value.
๐Ÿง™ 1337 Conceives and drives the development of solutions that anticipate impending client needs
Ability to read clients and agree desired outcomes that are mutually beneficial i.e. win/win outcomes
Proactively uses knowledge of the client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs
Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates.

๐Ÿ Core - ๐Ÿ“… Planning and Organisation

Your expected level is ๐Ÿง™ 1337

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Actively listens to identify and understand needs and objectives; asks questions to identify interests, views & motivations
Understands the objectives of and participates actively in team ceremonies. Prepared and organised to make the most of squad time.
Consults stakeholders when exploring solution options.
Undertakes appropriate research to build client knowledge & help inform discussions
Fully competent with the day-to-day use of JIRA and other productivity tools
Proactively uses knowledge of the business, needs & objectives to drive the development & delivery of appropriate solutions
Successfully adapts service provision to reflect changes in requirements
Ensures stakeholders are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates
๐Ÿ‘จโ€๐Ÿ”ง Play3r Develops clear, documented action plans, with realistic expectations & objectives
Anticipates & realistically appraises potential problems or changes; develops contingency plans to ensure desired outcome is achieved effectively within agreed timelines
Converts plans to task components for self and others, including timelines & targets
Accurately tracks own development progress and effectively forecasts output
Takes full responsibility for own productivity and output.
Accurately identifies & secures required resources before implementing plans e.g. adequate capacity in team
Able to balance time dedicated to maintaining existing business with business development
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Manages multiple complex projects using established project management methodologies
Integrates inputs from different sources/team members; optimises their contribution relevant to work programme
Optimises the allocation of resources
Assigns responsibilities and sets deadlines for tasks
Identifies critical path activities from project plans; concentrates extra effort on tasks where any delays impact on overall deadline
Sets/attends regular project meetings to assess progress against action plans and to ensure monitoring activity is routinely conducted
Varies project plan activity sequencing and timelines according to available resource to avoid delays
๐Ÿง™ 1337 Conducts a robust situational analysis โ€“ market/technology attractiveness & competitive position
Devises strategies aligned to analysis of market/technology; aware of alternative strategic options
Segments the market to identify most value generating client groups or segments; positions company offer to satisfy needs of key user groups
Sets SMART Strategic objectives/goals; devises critical success factors (CSFs) aligned to strategy; sets KPIs/performance metrics to track implementation
Presents evidence (e.g. DAM, Verification, usage, impressions) to justify strategy adopted
Outlines exactly how strategy will be delivered; clarifies accountabilities, workload, resources needed, milestones and expectations

๐Ÿ Core - ๐Ÿคน Problem Solving

Your expected level is ๐Ÿง™ 1337

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Takes immediate action or initiative to resolve issues preventing satisfactory work completion; including seeking help from others
Comes to line manager with potential solutions to problems rather than just presenting the issue
Considers past experience of similar situations & existing procedures to think through potential approaches to addressing problems
Records solutions appropriately, with concise and complete explanations and justifications
When asked can suggest some improvements to work processes to prevent future problems
Refuses to become blocked. Tries to unblock themselves first before seeking help
Distinguishes between relevant and irrelevant information in order to make logical decisions
Openly acknowledge mistakes & takes action to rectify them
๐Ÿ‘จโ€๐Ÿ”ง Play3r Uses research to better understand an issue and come to reasoned decisions about how to resolve a problem
Identifies the root causes of blockers
Uses visualisation tools (SWOT, brainstorming, cause-effect diagrams) to gain fuller understanding of issues
Analytical; deduces meaning from numerical & verbal data sources & uses such data to generate solutions to current problems or future changes
Where relevant develops tools or models to further analyse data sources e.g. to test assumptions or develop scenarios
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Ensures recommendations are evidence based. Bases decisions on robust analysis of the situation
Conducts option appraisal: systematically compares a number of approaches, weighs up relevant data before applying judgement; then makes recommendations.
Considers financial, technical, security and other risks before taking action or making decisions
Able to effectively and logically defend judgements if challenged
๐Ÿง™ 1337 Makes sound judgement even when making complex or difficult decisions or when under time pressures.
Sets processes for managing business risk
Takes full accountability for implementing resultant decisions
Identifies potential blockers before they occur, and prevents them

๐Ÿ Core - ๐Ÿ’ฌ Communication

Your expected level is ๐Ÿง™ 1337

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Actively listens to project briefs and asks questions where necessary to clarify understanding of own role and the project as a whole
Where unsure checks what the expectations are for the delivery of tasks
Asks for feedback and advice where necessary to enable successful completion of delegated work
Shows interpersonal sensitivity
Communicates concisely and clearly, sticking to facts and avoiding jargon, acronyms or abbreviations where appropriate
Treats all interactions with respect and compassion
Establishes the quality and frequency of feedback required by manager / client and routinely meets these requirements
Acts as a role model for corporate standards of integrity both within the business and externally
๐Ÿ‘จโ€๐Ÿ”ง Play3r Maintains a constant dialogue with all project stakeholders to ensure a clear and joint understanding of project direction and progress
Translates complex issues into simple terms and manageable chunks for others to understand
Verifies that others have received, consumed and understood presented information during discussions
Produces reports which are accurate, easily understood, succinct and worded appropriately for target audience
Identifies assumptions, shares direction and tailors communication to audience.
Communicates effectively to a wide range of stakeholders, e.g. sharing updates at all hands
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Provides clear and easily understood briefs to others, making clear expected outcomes and which tasks are to be completed by whom
Displays strong presentation/writing skills
Ensures all relevant information is communicated to others to enable them to successfully execute delegated tasks
Presents proposals in a clear and structured manner
Produces and maintains clear & concise technical specifications throughout the project
Seeks out and gives constructive, actionable feedback where valuable.
Can gather influence and support for their work, confidently debating and defending their decisions and approach.
Able to simply explain complex concepts and deliver difficult messages clearly.
๐Ÿง™ 1337 Ensures the team has strong relationships with stakeholders, fully recognises their constraints and concerns and creates mutual recognition and trust.
Consistently and frequently communicates / demonstrates organisational values, expectations and boundaries
Communicates business needs to others, conveying the importance of these needs from all perspectives
Produces detailed and accurate delivery plans, presenting them objectively and transparently
Motivates and engages employees through communication
Articulates and unites a team behind a clear and compelling vision, mission and strategy, along multiple time horizons.

๐Ÿ Core - ๐Ÿฅ‡ Striving For Success

Your expected level is ๐Ÿง™ 1337

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Tackles work with enthusiasm, and takes a positive outlook when things are difficult
Shows commitment to work objectives & underlying tasks
Willing to accept advice from others regarding how objectives could be achieved
Sets deadlines and strives to meet them
Gains a sense of achievement and self-satisfaction from successfully meeting targets and business needs
Prepared to examine own skills and abilities to identify ways of improving performance e.g. discusses personal development with line manager
๐Ÿ‘จโ€๐Ÿ”ง Play3r Perseveres to overcome obstacles / resistance until objectives are fully met and tasks completed
Proactive in taking on extra tasks or responsibility
Prepared to work flexibly, including working beyond standard hours in order to finish tasks to meet project deadlines
Actively seeks out work and maintains to-do lists for personal peeves
Self-motivated to achieve; shows initiative and performs to a high level with low levels of supervision
Adopts good practice or new techniques from others.
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Consistently reflects on own performance & seeks continuous improvement
Seeks to exceed expectations
Demonstrates an attention to detail and quality, and looks to evaluate solutions as part of a desire to drive quality improvement
Aware of own credibility. Actively seeks to reinforce and enhance this
Devotes time to expand technical expertise to inform and improve client solutions & work processes
Seeks views of others and accepts constructive criticism
๐Ÿง™ 1337 Consistently strives to achieve targets or goals at a team/departmental/company level
Prepared to take calculated risks to improve performance/delivery
Is never satisfied with current business performance; continually seeks to improve business performance & drive the organisation forward
Monitors business performance
Seeks ways to enhance team performance; reinforces and rewards positive achievements to encourage further improvement
Pursues potential business opportunity leads, or creates openings for others
Prepared to constructively challenge the practices or rationale of others in order to improve client solutions or work processes

๐Ÿ Core - ๐Ÿ‘จโ€๐Ÿ‘จโ€๐Ÿ‘ง Team Orientation

Your expected level is ๐Ÿง™ 1337

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Shows genuine commitment to the team and company
Prepared to compromise or go with team decision
Easily and quickly adapts to new challenges and ways of working
Takes responsibility for own actions
Has positive relationships with team members displaying high levels of reliability and responsibility
Always ready and available to help others
๐Ÿ‘จโ€๐Ÿ”ง Play3r Makes self available to others; proactively offers to assist others with activities to meet deadlines or manage short-term work pressures
Regularly and pro-actively communicates with colleagues regarding project or task progress.
Prepares for and actively participates in team meetings
Willingly seeks input and ideas from colleagues
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Demonstrates awareness of different perspectives, working styles and preferences in team
Organises social or more formal team activities
Provides constructive feedback and suggestions, including to more senior colleagues
Defends colleagues in the face of unwarranted criticism
Encourages and assists with the personal development of others
Puts systems in place to encourage team communication and shared learning
Demonstrates trust of team members by fully delegating tasks or projects
๐Ÿง™ 1337 Seeks to understand team needs, motivations, strengths, dynamics to inform and optimise working arrangements and team performance
Employs robust methods for selecting team members for job roles
Strives to identify ways to improve team working processes and enhance team performance
Able to have difficult conversations where required
Shares team success internally and with other divisions; supportively encourages admission of collective mistakes, encouraging the team to learn from their experiences
Identifies sources of conflict within the team and acts in a facilitative manner to resolve conflict or improve cohesion

๐Ÿ‘จโ€โœˆ๏ธ Software Architect

Summary

Level Overview

๐Ÿ Core
๐Ÿ“ฏ Delivering Value ๐ŸŽฏ Client Focus ๐Ÿ“… Planning and Organisation ๐Ÿคน Problem Solving ๐Ÿ’ฌ Communication ๐Ÿฅ‡ Striving For Success ๐Ÿ‘จโ€๐Ÿ‘จโ€๐Ÿ‘ง Team Orientation
๐Ÿ‘จโ€โœˆ๏ธ Software Architect ๐Ÿง™ 1337 ๐Ÿง™ 1337 ๐Ÿง™ 1337 ๐Ÿง™ 1337 ๐Ÿง™ 1337 ๐Ÿง™ 1337 ๐Ÿง™ 1337
๐Ÿ‘จโ€โœˆ๏ธ Senior Software Architect ๐Ÿง™ 1337 ๐Ÿง™ 1337 ๐Ÿง™ 1337 ๐Ÿง™ 1337 ๐Ÿง™ 1337 ๐Ÿง™ 1337 ๐Ÿง™ 1337

๐Ÿ‘จโ€โœˆ๏ธ Software Architect - ๐Ÿ‘จโ€โœˆ๏ธ Software Architect

Actions - BETA

Summary

A software architect needs to interact with users, Product Managers, and Engineers in order to envision, model and provide initial models and designs that can be built. The role of a software architect includes collaborative working with humility and providing mentoring as required. The architect should sit across all squads, providing assistance and advice to all squad members, on system design best practices.

Criteria

๐Ÿ“ฏ Delivering Value - ๐Ÿง™ 1337

๐Ÿ Core

  • Tracks team / department / company KPIs and maintains robust forecasts
  • Conducts detailed planning/modelling of new proposals to comprehensively evaluate the value/RoI impact of options.
  • Has a sound understanding of accountancy terms linked to business accounts; applies knowledge to inform business operations
  • Manages technical/financial risks, develops robust systems to mitigate any identified risks.
  • Employs robust and evidence based approach to developing strategy; works to understand audience dynamics, clearly identify needs, segment of the audience, offer competitively advantaged products and services.

๐ŸŽฏ Client Focus - ๐Ÿง™ 1337

๐Ÿ Core

  • Conceives and drives the development of solutions that anticipate impending client needs
  • Ability to read clients and agree desired outcomes that are mutually beneficial i.e. win/win outcomes
  • Proactively uses knowledge of the client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs
  • Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates.

๐Ÿ“… Planning and Organisation - ๐Ÿง™ 1337

๐Ÿ Core

  • Conducts a robust situational analysis โ€“ market/technology attractiveness & competitive position
  • Devises strategies aligned to analysis of market/technology; aware of alternative strategic options
  • Segments the market to identify most value generating client groups or segments; positions company offer to satisfy needs of key user groups
  • Sets SMART Strategic objectives/goals; devises critical success factors (CSFs) aligned to strategy; sets KPIs/performance metrics to track implementation
  • Presents evidence (e.g. DAM, Verification, usage, impressions) to justify strategy adopted
  • Outlines exactly how strategy will be delivered; clarifies accountabilities, workload, resources needed, milestones and expectations

๐Ÿคน Problem Solving - ๐Ÿง™ 1337

๐Ÿ Core

  • Makes sound judgement even when making complex or difficult decisions or when under time pressures.
  • Sets processes for managing business risk
  • Takes full accountability for implementing resultant decisions
  • Identifies potential blockers before they occur, and prevents them

๐Ÿ’ฌ Communication - ๐Ÿง™ 1337

๐Ÿ Core

  • Ensures the team has strong relationships with stakeholders, fully recognises their constraints and concerns and creates mutual recognition and trust.
  • Consistently and frequently communicates / demonstrates organisational values, expectations and boundaries
  • Communicates business needs to others, conveying the importance of these needs from all perspectives
  • Produces detailed and accurate delivery plans, presenting them objectively and transparently
  • Motivates and engages employees through communication
  • Articulates and unites a team behind a clear and compelling vision, mission and strategy, along multiple time horizons.

๐Ÿฅ‡ Striving For Success - ๐Ÿง™ 1337

๐Ÿ Core

  • Consistently strives to achieve targets or goals at a team/departmental/company level
  • Prepared to take calculated risks to improve performance/delivery
  • Is never satisfied with current business performance; continually seeks to improve business performance & drive the organisation forward
  • Monitors business performance
  • Seeks ways to enhance team performance; reinforces and rewards positive achievements to encourage further improvement
  • Pursues potential business opportunity leads, or creates openings for others
  • Prepared to constructively challenge the practices or rationale of others in order to improve client solutions or work processes

๐Ÿ‘จโ€๐Ÿ‘จโ€๐Ÿ‘ง Team Orientation - ๐Ÿง™ 1337

๐Ÿ Core

  • Seeks to understand team needs, motivations, strengths, dynamics to inform and optimise working arrangements and team performance
  • Employs robust methods for selecting team members for job roles
  • Strives to identify ways to improve team working processes and enhance team performance
  • Able to have difficult conversations where required
  • Shares team success internally and with other divisions; supportively encourages admission of collective mistakes, encouraging the team to learn from their experiences
  • Identifies sources of conflict within the team and acts in a facilitative manner to resolve conflict or improve cohesion

๐Ÿ‘จโ€โœˆ๏ธ Software Architect - ๐Ÿ‘จโ€โœˆ๏ธ Software Architect

๐Ÿ Core - ๐Ÿ“ฏ Delivering Value

Your expected level is ๐Ÿง™ 1337

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Actively contributes to the design of products and solutions
Aware of the value of providing outstanding client service and what can be done on a day-to-day basis to deliver this
Justifies the use of business resources and suggested changes to processes in terms of value deliverance
Clear on the purpose and value of all tasks and will seek clarification when not
Accurately estimates the amount of effort required to complete projects, and performs duties to the required standard within agreed timescales
Aware of competitive nature of the business, who we compete with and how UNiDAYS can be different
๐Ÿ‘จโ€๐Ÿ”ง Play3r Bases recommendations on citable, sound analysis of risks, benefits and value
Considers and discusses alternative ways of performing tasks to enhance productivity and delivery of value
Demonstrate a robust approach to producing estimates i.e. breaking down tasks into sub-elements and quantifying time required
Demonstrates appreciation of RoI when defining and performing tasks by vocally considering effort vs value return
Identifies opportunities with existing products/solutions to further develop value opportunities
Self-conscious of rabbit-holes, and can identify when in one
Holds an iterative, and value-incrementing approach to solutions development, always considering MVP/S
Doesnโ€™t over-engineer or gold-plate solutions unnecessessarilly
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Tracks and proactively reports team/project feature/value deliverance
Monitors expenditure against budgets and initiates corrective action as required
Monitors and reports on implementation of financial and technical investment decisions and activity in terms of ROI
Proposals are accurately costed & accurately predict the iteration duration
Makes informed decisions regarding the acceptance of projects based on their viability
Proactively identifies risks and raises with senior leaders
Makes robust business cases when requesting investment
๐Ÿง™ 1337 Tracks team / department / company KPIs and maintains robust forecasts
Conducts detailed planning/modelling of new proposals to comprehensively evaluate the value/RoI impact of options.
Has a sound understanding of accountancy terms linked to business accounts; applies knowledge to inform business operations
Manages technical/financial risks, develops robust systems to mitigate any identified risks.
Employs robust and evidence based approach to developing strategy; works to understand audience dynamics, clearly identify needs, segment of the audience, offer competitively advantaged products and services.

๐Ÿ Core - ๐ŸŽฏ Client Focus

Your expected level is ๐Ÿง™ 1337

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Work activities are directed by, or focused on client needs; client remains primary focus
Demonstrates a genuine interest in clients and visibly acts in their best interests
Makes self-visible or available as a point of contact for clients
Manages all client enquiries in a professional and understanding way
Invites and receptive to client feedback
Understands who their client and stakeholders are for every task
Responds and meets client requests in a timely and appropriate manner
๐Ÿ‘จโ€๐Ÿ”ง Play3r Actively listens to clients to identify and understand their needs and objectives; asks questions to identify client interests, views & motivations
Consults clients when exploring solution options
Proactively undertakes appropriate research to build client knowledge & help inform discussions
Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates
Proactively uses knowledge of client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs
Successfully adapts solutions to reflect changes in client requirements
Develops solutions which clients find easy to use and understand; adopts the clientโ€™s perspective to aid product design
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Utilises broad domain knowledge to recommend improved solutions
Ability to deal with changing requirements from clients and changes in focus
Represents the client and their interests in discussions, and ensures all decisions are made with the clientโ€™s context considered
Undertakes appropriate research to build Client knowledge & help inform discussions
Maintains the customers best interests at heart. Designs solutions which are appropriate and add the required value.
๐Ÿง™ 1337 Conceives and drives the development of solutions that anticipate impending client needs
Ability to read clients and agree desired outcomes that are mutually beneficial i.e. win/win outcomes
Proactively uses knowledge of the client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs
Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates.

๐Ÿ Core - ๐Ÿ“… Planning and Organisation

Your expected level is ๐Ÿง™ 1337

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Actively listens to identify and understand needs and objectives; asks questions to identify interests, views & motivations
Understands the objectives of and participates actively in team ceremonies. Prepared and organised to make the most of squad time.
Consults stakeholders when exploring solution options.
Undertakes appropriate research to build client knowledge & help inform discussions
Fully competent with the day-to-day use of JIRA and other productivity tools
Proactively uses knowledge of the business, needs & objectives to drive the development & delivery of appropriate solutions
Successfully adapts service provision to reflect changes in requirements
Ensures stakeholders are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates
๐Ÿ‘จโ€๐Ÿ”ง Play3r Develops clear, documented action plans, with realistic expectations & objectives
Anticipates & realistically appraises potential problems or changes; develops contingency plans to ensure desired outcome is achieved effectively within agreed timelines
Converts plans to task components for self and others, including timelines & targets
Accurately tracks own development progress and effectively forecasts output
Takes full responsibility for own productivity and output.
Accurately identifies & secures required resources before implementing plans e.g. adequate capacity in team
Able to balance time dedicated to maintaining existing business with business development
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Manages multiple complex projects using established project management methodologies
Integrates inputs from different sources/team members; optimises their contribution relevant to work programme
Optimises the allocation of resources
Assigns responsibilities and sets deadlines for tasks
Identifies critical path activities from project plans; concentrates extra effort on tasks where any delays impact on overall deadline
Sets/attends regular project meetings to assess progress against action plans and to ensure monitoring activity is routinely conducted
Varies project plan activity sequencing and timelines according to available resource to avoid delays
๐Ÿง™ 1337 Conducts a robust situational analysis โ€“ market/technology attractiveness & competitive position
Devises strategies aligned to analysis of market/technology; aware of alternative strategic options
Segments the market to identify most value generating client groups or segments; positions company offer to satisfy needs of key user groups
Sets SMART Strategic objectives/goals; devises critical success factors (CSFs) aligned to strategy; sets KPIs/performance metrics to track implementation
Presents evidence (e.g. DAM, Verification, usage, impressions) to justify strategy adopted
Outlines exactly how strategy will be delivered; clarifies accountabilities, workload, resources needed, milestones and expectations

๐Ÿ Core - ๐Ÿคน Problem Solving

Your expected level is ๐Ÿง™ 1337

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Takes immediate action or initiative to resolve issues preventing satisfactory work completion; including seeking help from others
Comes to line manager with potential solutions to problems rather than just presenting the issue
Considers past experience of similar situations & existing procedures to think through potential approaches to addressing problems
Records solutions appropriately, with concise and complete explanations and justifications
When asked can suggest some improvements to work processes to prevent future problems
Refuses to become blocked. Tries to unblock themselves first before seeking help
Distinguishes between relevant and irrelevant information in order to make logical decisions
Openly acknowledge mistakes & takes action to rectify them
๐Ÿ‘จโ€๐Ÿ”ง Play3r Uses research to better understand an issue and come to reasoned decisions about how to resolve a problem
Identifies the root causes of blockers
Uses visualisation tools (SWOT, brainstorming, cause-effect diagrams) to gain fuller understanding of issues
Analytical; deduces meaning from numerical & verbal data sources & uses such data to generate solutions to current problems or future changes
Where relevant develops tools or models to further analyse data sources e.g. to test assumptions or develop scenarios
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Ensures recommendations are evidence based. Bases decisions on robust analysis of the situation
Conducts option appraisal: systematically compares a number of approaches, weighs up relevant data before applying judgement; then makes recommendations.
Considers financial, technical, security and other risks before taking action or making decisions
Able to effectively and logically defend judgements if challenged
๐Ÿง™ 1337 Makes sound judgement even when making complex or difficult decisions or when under time pressures.
Sets processes for managing business risk
Takes full accountability for implementing resultant decisions
Identifies potential blockers before they occur, and prevents them

๐Ÿ Core - ๐Ÿ’ฌ Communication

Your expected level is ๐Ÿง™ 1337

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Actively listens to project briefs and asks questions where necessary to clarify understanding of own role and the project as a whole
Where unsure checks what the expectations are for the delivery of tasks
Asks for feedback and advice where necessary to enable successful completion of delegated work
Shows interpersonal sensitivity
Communicates concisely and clearly, sticking to facts and avoiding jargon, acronyms or abbreviations where appropriate
Treats all interactions with respect and compassion
Establishes the quality and frequency of feedback required by manager / client and routinely meets these requirements
Acts as a role model for corporate standards of integrity both within the business and externally
๐Ÿ‘จโ€๐Ÿ”ง Play3r Maintains a constant dialogue with all project stakeholders to ensure a clear and joint understanding of project direction and progress
Translates complex issues into simple terms and manageable chunks for others to understand
Verifies that others have received, consumed and understood presented information during discussions
Produces reports which are accurate, easily understood, succinct and worded appropriately for target audience
Identifies assumptions, shares direction and tailors communication to audience.
Communicates effectively to a wide range of stakeholders, e.g. sharing updates at all hands
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Provides clear and easily understood briefs to others, making clear expected outcomes and which tasks are to be completed by whom
Displays strong presentation/writing skills
Ensures all relevant information is communicated to others to enable them to successfully execute delegated tasks
Presents proposals in a clear and structured manner
Produces and maintains clear & concise technical specifications throughout the project
Seeks out and gives constructive, actionable feedback where valuable.
Can gather influence and support for their work, confidently debating and defending their decisions and approach.
Able to simply explain complex concepts and deliver difficult messages clearly.
๐Ÿง™ 1337 Ensures the team has strong relationships with stakeholders, fully recognises their constraints and concerns and creates mutual recognition and trust.
Consistently and frequently communicates / demonstrates organisational values, expectations and boundaries
Communicates business needs to others, conveying the importance of these needs from all perspectives
Produces detailed and accurate delivery plans, presenting them objectively and transparently
Motivates and engages employees through communication
Articulates and unites a team behind a clear and compelling vision, mission and strategy, along multiple time horizons.

๐Ÿ Core - ๐Ÿฅ‡ Striving For Success

Your expected level is ๐Ÿง™ 1337

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Tackles work with enthusiasm, and takes a positive outlook when things are difficult
Shows commitment to work objectives & underlying tasks
Willing to accept advice from others regarding how objectives could be achieved
Sets deadlines and strives to meet them
Gains a sense of achievement and self-satisfaction from successfully meeting targets and business needs
Prepared to examine own skills and abilities to identify ways of improving performance e.g. discusses personal development with line manager
๐Ÿ‘จโ€๐Ÿ”ง Play3r Perseveres to overcome obstacles / resistance until objectives are fully met and tasks completed
Proactive in taking on extra tasks or responsibility
Prepared to work flexibly, including working beyond standard hours in order to finish tasks to meet project deadlines
Actively seeks out work and maintains to-do lists for personal peeves
Self-motivated to achieve; shows initiative and performs to a high level with low levels of supervision
Adopts good practice or new techniques from others.
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Consistently reflects on own performance & seeks continuous improvement
Seeks to exceed expectations
Demonstrates an attention to detail and quality, and looks to evaluate solutions as part of a desire to drive quality improvement
Aware of own credibility. Actively seeks to reinforce and enhance this
Devotes time to expand technical expertise to inform and improve client solutions & work processes
Seeks views of others and accepts constructive criticism
๐Ÿง™ 1337 Consistently strives to achieve targets or goals at a team/departmental/company level
Prepared to take calculated risks to improve performance/delivery
Is never satisfied with current business performance; continually seeks to improve business performance & drive the organisation forward
Monitors business performance
Seeks ways to enhance team performance; reinforces and rewards positive achievements to encourage further improvement
Pursues potential business opportunity leads, or creates openings for others
Prepared to constructively challenge the practices or rationale of others in order to improve client solutions or work processes

๐Ÿ Core - ๐Ÿ‘จโ€๐Ÿ‘จโ€๐Ÿ‘ง Team Orientation

Your expected level is ๐Ÿง™ 1337

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Shows genuine commitment to the team and company
Prepared to compromise or go with team decision
Easily and quickly adapts to new challenges and ways of working
Takes responsibility for own actions
Has positive relationships with team members displaying high levels of reliability and responsibility
Always ready and available to help others
๐Ÿ‘จโ€๐Ÿ”ง Play3r Makes self available to others; proactively offers to assist others with activities to meet deadlines or manage short-term work pressures
Regularly and pro-actively communicates with colleagues regarding project or task progress.
Prepares for and actively participates in team meetings
Willingly seeks input and ideas from colleagues
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Demonstrates awareness of different perspectives, working styles and preferences in team
Organises social or more formal team activities
Provides constructive feedback and suggestions, including to more senior colleagues
Defends colleagues in the face of unwarranted criticism
Encourages and assists with the personal development of others
Puts systems in place to encourage team communication and shared learning
Demonstrates trust of team members by fully delegating tasks or projects
๐Ÿง™ 1337 Seeks to understand team needs, motivations, strengths, dynamics to inform and optimise working arrangements and team performance
Employs robust methods for selecting team members for job roles
Strives to identify ways to improve team working processes and enhance team performance
Able to have difficult conversations where required
Shares team success internally and with other divisions; supportively encourages admission of collective mistakes, encouraging the team to learn from their experiences
Identifies sources of conflict within the team and acts in a facilitative manner to resolve conflict or improve cohesion

๐Ÿ‘จโ€โœˆ๏ธ Senior Software Architect - ๐Ÿ‘จโ€โœˆ๏ธ Software Architect

Actions - BETA

Summary

The senior Software Architect is responsible for leading other Software Architects, managing and coaching them. The Senior Software Architect will work and collaborate with Engineering, Infrastructure and Product, ensuring solutions are built to meet business requirements. The senior will lead technical analysis and solution design of significant changes to the product direction. The senior will work with the CTO to set the direction of the Engineering team, and setting out an agreed technology strategy.

Criteria

๐Ÿ“ฏ Delivering Value - ๐Ÿง™ 1337

๐Ÿ Core

  • Tracks team / department / company KPIs and maintains robust forecasts
  • Conducts detailed planning/modelling of new proposals to comprehensively evaluate the value/RoI impact of options.
  • Has a sound understanding of accountancy terms linked to business accounts; applies knowledge to inform business operations
  • Manages technical/financial risks, develops robust systems to mitigate any identified risks.
  • Employs robust and evidence based approach to developing strategy; works to understand audience dynamics, clearly identify needs, segment of the audience, offer competitively advantaged products and services.

๐ŸŽฏ Client Focus - ๐Ÿง™ 1337

๐Ÿ Core

  • Conceives and drives the development of solutions that anticipate impending client needs
  • Ability to read clients and agree desired outcomes that are mutually beneficial i.e. win/win outcomes
  • Proactively uses knowledge of the client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs
  • Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates.

๐Ÿ“… Planning and Organisation - ๐Ÿง™ 1337

๐Ÿ Core

  • Conducts a robust situational analysis โ€“ market/technology attractiveness & competitive position
  • Devises strategies aligned to analysis of market/technology; aware of alternative strategic options
  • Segments the market to identify most value generating client groups or segments; positions company offer to satisfy needs of key user groups
  • Sets SMART Strategic objectives/goals; devises critical success factors (CSFs) aligned to strategy; sets KPIs/performance metrics to track implementation
  • Presents evidence (e.g. DAM, Verification, usage, impressions) to justify strategy adopted
  • Outlines exactly how strategy will be delivered; clarifies accountabilities, workload, resources needed, milestones and expectations

๐Ÿคน Problem Solving - ๐Ÿง™ 1337

๐Ÿ Core

  • Makes sound judgement even when making complex or difficult decisions or when under time pressures.
  • Sets processes for managing business risk
  • Takes full accountability for implementing resultant decisions
  • Identifies potential blockers before they occur, and prevents them

๐Ÿ’ฌ Communication - ๐Ÿง™ 1337

๐Ÿ Core

  • Ensures the team has strong relationships with stakeholders, fully recognises their constraints and concerns and creates mutual recognition and trust.
  • Consistently and frequently communicates / demonstrates organisational values, expectations and boundaries
  • Communicates business needs to others, conveying the importance of these needs from all perspectives
  • Produces detailed and accurate delivery plans, presenting them objectively and transparently
  • Motivates and engages employees through communication
  • Articulates and unites a team behind a clear and compelling vision, mission and strategy, along multiple time horizons.

๐Ÿฅ‡ Striving For Success - ๐Ÿง™ 1337

๐Ÿ Core

  • Consistently strives to achieve targets or goals at a team/departmental/company level
  • Prepared to take calculated risks to improve performance/delivery
  • Is never satisfied with current business performance; continually seeks to improve business performance & drive the organisation forward
  • Monitors business performance
  • Seeks ways to enhance team performance; reinforces and rewards positive achievements to encourage further improvement
  • Pursues potential business opportunity leads, or creates openings for others
  • Prepared to constructively challenge the practices or rationale of others in order to improve client solutions or work processes

๐Ÿ‘จโ€๐Ÿ‘จโ€๐Ÿ‘ง Team Orientation - ๐Ÿง™ 1337

๐Ÿ Core

  • Seeks to understand team needs, motivations, strengths, dynamics to inform and optimise working arrangements and team performance
  • Employs robust methods for selecting team members for job roles
  • Strives to identify ways to improve team working processes and enhance team performance
  • Able to have difficult conversations where required
  • Shares team success internally and with other divisions; supportively encourages admission of collective mistakes, encouraging the team to learn from their experiences
  • Identifies sources of conflict within the team and acts in a facilitative manner to resolve conflict or improve cohesion

๐Ÿ‘จโ€โœˆ๏ธ Senior Software Architect - ๐Ÿ‘จโ€โœˆ๏ธ Software Architect

๐Ÿ Core - ๐Ÿ“ฏ Delivering Value

Your expected level is ๐Ÿง™ 1337

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Actively contributes to the design of products and solutions
Aware of the value of providing outstanding client service and what can be done on a day-to-day basis to deliver this
Justifies the use of business resources and suggested changes to processes in terms of value deliverance
Clear on the purpose and value of all tasks and will seek clarification when not
Accurately estimates the amount of effort required to complete projects, and performs duties to the required standard within agreed timescales
Aware of competitive nature of the business, who we compete with and how UNiDAYS can be different
๐Ÿ‘จโ€๐Ÿ”ง Play3r Bases recommendations on citable, sound analysis of risks, benefits and value
Considers and discusses alternative ways of performing tasks to enhance productivity and delivery of value
Demonstrate a robust approach to producing estimates i.e. breaking down tasks into sub-elements and quantifying time required
Demonstrates appreciation of RoI when defining and performing tasks by vocally considering effort vs value return
Identifies opportunities with existing products/solutions to further develop value opportunities
Self-conscious of rabbit-holes, and can identify when in one
Holds an iterative, and value-incrementing approach to solutions development, always considering MVP/S
Doesnโ€™t over-engineer or gold-plate solutions unnecessessarilly
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Tracks and proactively reports team/project feature/value deliverance
Monitors expenditure against budgets and initiates corrective action as required
Monitors and reports on implementation of financial and technical investment decisions and activity in terms of ROI
Proposals are accurately costed & accurately predict the iteration duration
Makes informed decisions regarding the acceptance of projects based on their viability
Proactively identifies risks and raises with senior leaders
Makes robust business cases when requesting investment
๐Ÿง™ 1337 Tracks team / department / company KPIs and maintains robust forecasts
Conducts detailed planning/modelling of new proposals to comprehensively evaluate the value/RoI impact of options.
Has a sound understanding of accountancy terms linked to business accounts; applies knowledge to inform business operations
Manages technical/financial risks, develops robust systems to mitigate any identified risks.
Employs robust and evidence based approach to developing strategy; works to understand audience dynamics, clearly identify needs, segment of the audience, offer competitively advantaged products and services.

๐Ÿ Core - ๐ŸŽฏ Client Focus

Your expected level is ๐Ÿง™ 1337

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Work activities are directed by, or focused on client needs; client remains primary focus
Demonstrates a genuine interest in clients and visibly acts in their best interests
Makes self-visible or available as a point of contact for clients
Manages all client enquiries in a professional and understanding way
Invites and receptive to client feedback
Understands who their client and stakeholders are for every task
Responds and meets client requests in a timely and appropriate manner
๐Ÿ‘จโ€๐Ÿ”ง Play3r Actively listens to clients to identify and understand their needs and objectives; asks questions to identify client interests, views & motivations
Consults clients when exploring solution options
Proactively undertakes appropriate research to build client knowledge & help inform discussions
Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates
Proactively uses knowledge of client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs
Successfully adapts solutions to reflect changes in client requirements
Develops solutions which clients find easy to use and understand; adopts the clientโ€™s perspective to aid product design
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Utilises broad domain knowledge to recommend improved solutions
Ability to deal with changing requirements from clients and changes in focus
Represents the client and their interests in discussions, and ensures all decisions are made with the clientโ€™s context considered
Undertakes appropriate research to build Client knowledge & help inform discussions
Maintains the customers best interests at heart. Designs solutions which are appropriate and add the required value.
๐Ÿง™ 1337 Conceives and drives the development of solutions that anticipate impending client needs
Ability to read clients and agree desired outcomes that are mutually beneficial i.e. win/win outcomes
Proactively uses knowledge of the client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs
Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates.

๐Ÿ Core - ๐Ÿ“… Planning and Organisation

Your expected level is ๐Ÿง™ 1337

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Actively listens to identify and understand needs and objectives; asks questions to identify interests, views & motivations
Understands the objectives of and participates actively in team ceremonies. Prepared and organised to make the most of squad time.
Consults stakeholders when exploring solution options.
Undertakes appropriate research to build client knowledge & help inform discussions
Fully competent with the day-to-day use of JIRA and other productivity tools
Proactively uses knowledge of the business, needs & objectives to drive the development & delivery of appropriate solutions
Successfully adapts service provision to reflect changes in requirements
Ensures stakeholders are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates
๐Ÿ‘จโ€๐Ÿ”ง Play3r Develops clear, documented action plans, with realistic expectations & objectives
Anticipates & realistically appraises potential problems or changes; develops contingency plans to ensure desired outcome is achieved effectively within agreed timelines
Converts plans to task components for self and others, including timelines & targets
Accurately tracks own development progress and effectively forecasts output
Takes full responsibility for own productivity and output.
Accurately identifies & secures required resources before implementing plans e.g. adequate capacity in team
Able to balance time dedicated to maintaining existing business with business development
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Manages multiple complex projects using established project management methodologies
Integrates inputs from different sources/team members; optimises their contribution relevant to work programme
Optimises the allocation of resources
Assigns responsibilities and sets deadlines for tasks
Identifies critical path activities from project plans; concentrates extra effort on tasks where any delays impact on overall deadline
Sets/attends regular project meetings to assess progress against action plans and to ensure monitoring activity is routinely conducted
Varies project plan activity sequencing and timelines according to available resource to avoid delays
๐Ÿง™ 1337 Conducts a robust situational analysis โ€“ market/technology attractiveness & competitive position
Devises strategies aligned to analysis of market/technology; aware of alternative strategic options
Segments the market to identify most value generating client groups or segments; positions company offer to satisfy needs of key user groups
Sets SMART Strategic objectives/goals; devises critical success factors (CSFs) aligned to strategy; sets KPIs/performance metrics to track implementation
Presents evidence (e.g. DAM, Verification, usage, impressions) to justify strategy adopted
Outlines exactly how strategy will be delivered; clarifies accountabilities, workload, resources needed, milestones and expectations

๐Ÿ Core - ๐Ÿคน Problem Solving

Your expected level is ๐Ÿง™ 1337

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Takes immediate action or initiative to resolve issues preventing satisfactory work completion; including seeking help from others
Comes to line manager with potential solutions to problems rather than just presenting the issue
Considers past experience of similar situations & existing procedures to think through potential approaches to addressing problems
Records solutions appropriately, with concise and complete explanations and justifications
When asked can suggest some improvements to work processes to prevent future problems
Refuses to become blocked. Tries to unblock themselves first before seeking help
Distinguishes between relevant and irrelevant information in order to make logical decisions
Openly acknowledge mistakes & takes action to rectify them
๐Ÿ‘จโ€๐Ÿ”ง Play3r Uses research to better understand an issue and come to reasoned decisions about how to resolve a problem
Identifies the root causes of blockers
Uses visualisation tools (SWOT, brainstorming, cause-effect diagrams) to gain fuller understanding of issues
Analytical; deduces meaning from numerical & verbal data sources & uses such data to generate solutions to current problems or future changes
Where relevant develops tools or models to further analyse data sources e.g. to test assumptions or develop scenarios
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Ensures recommendations are evidence based. Bases decisions on robust analysis of the situation
Conducts option appraisal: systematically compares a number of approaches, weighs up relevant data before applying judgement; then makes recommendations.
Considers financial, technical, security and other risks before taking action or making decisions
Able to effectively and logically defend judgements if challenged
๐Ÿง™ 1337 Makes sound judgement even when making complex or difficult decisions or when under time pressures.
Sets processes for managing business risk
Takes full accountability for implementing resultant decisions
Identifies potential blockers before they occur, and prevents them

๐Ÿ Core - ๐Ÿ’ฌ Communication

Your expected level is ๐Ÿง™ 1337

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Actively listens to project briefs and asks questions where necessary to clarify understanding of own role and the project as a whole
Where unsure checks what the expectations are for the delivery of tasks
Asks for feedback and advice where necessary to enable successful completion of delegated work
Shows interpersonal sensitivity
Communicates concisely and clearly, sticking to facts and avoiding jargon, acronyms or abbreviations where appropriate
Treats all interactions with respect and compassion
Establishes the quality and frequency of feedback required by manager / client and routinely meets these requirements
Acts as a role model for corporate standards of integrity both within the business and externally
๐Ÿ‘จโ€๐Ÿ”ง Play3r Maintains a constant dialogue with all project stakeholders to ensure a clear and joint understanding of project direction and progress
Translates complex issues into simple terms and manageable chunks for others to understand
Verifies that others have received, consumed and understood presented information during discussions
Produces reports which are accurate, easily understood, succinct and worded appropriately for target audience
Identifies assumptions, shares direction and tailors communication to audience.
Communicates effectively to a wide range of stakeholders, e.g. sharing updates at all hands
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Provides clear and easily understood briefs to others, making clear expected outcomes and which tasks are to be completed by whom
Displays strong presentation/writing skills
Ensures all relevant information is communicated to others to enable them to successfully execute delegated tasks
Presents proposals in a clear and structured manner
Produces and maintains clear & concise technical specifications throughout the project
Seeks out and gives constructive, actionable feedback where valuable.
Can gather influence and support for their work, confidently debating and defending their decisions and approach.
Able to simply explain complex concepts and deliver difficult messages clearly.
๐Ÿง™ 1337 Ensures the team has strong relationships with stakeholders, fully recognises their constraints and concerns and creates mutual recognition and trust.
Consistently and frequently communicates / demonstrates organisational values, expectations and boundaries
Communicates business needs to others, conveying the importance of these needs from all perspectives
Produces detailed and accurate delivery plans, presenting them objectively and transparently
Motivates and engages employees through communication
Articulates and unites a team behind a clear and compelling vision, mission and strategy, along multiple time horizons.

๐Ÿ Core - ๐Ÿฅ‡ Striving For Success

Your expected level is ๐Ÿง™ 1337

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Tackles work with enthusiasm, and takes a positive outlook when things are difficult
Shows commitment to work objectives & underlying tasks
Willing to accept advice from others regarding how objectives could be achieved
Sets deadlines and strives to meet them
Gains a sense of achievement and self-satisfaction from successfully meeting targets and business needs
Prepared to examine own skills and abilities to identify ways of improving performance e.g. discusses personal development with line manager
๐Ÿ‘จโ€๐Ÿ”ง Play3r Perseveres to overcome obstacles / resistance until objectives are fully met and tasks completed
Proactive in taking on extra tasks or responsibility
Prepared to work flexibly, including working beyond standard hours in order to finish tasks to meet project deadlines
Actively seeks out work and maintains to-do lists for personal peeves
Self-motivated to achieve; shows initiative and performs to a high level with low levels of supervision
Adopts good practice or new techniques from others.
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Consistently reflects on own performance & seeks continuous improvement
Seeks to exceed expectations
Demonstrates an attention to detail and quality, and looks to evaluate solutions as part of a desire to drive quality improvement
Aware of own credibility. Actively seeks to reinforce and enhance this
Devotes time to expand technical expertise to inform and improve client solutions & work processes
Seeks views of others and accepts constructive criticism
๐Ÿง™ 1337 Consistently strives to achieve targets or goals at a team/departmental/company level
Prepared to take calculated risks to improve performance/delivery
Is never satisfied with current business performance; continually seeks to improve business performance & drive the organisation forward
Monitors business performance
Seeks ways to enhance team performance; reinforces and rewards positive achievements to encourage further improvement
Pursues potential business opportunity leads, or creates openings for others
Prepared to constructively challenge the practices or rationale of others in order to improve client solutions or work processes

๐Ÿ Core - ๐Ÿ‘จโ€๐Ÿ‘จโ€๐Ÿ‘ง Team Orientation

Your expected level is ๐Ÿง™ 1337

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Shows genuine commitment to the team and company
Prepared to compromise or go with team decision
Easily and quickly adapts to new challenges and ways of working
Takes responsibility for own actions
Has positive relationships with team members displaying high levels of reliability and responsibility
Always ready and available to help others
๐Ÿ‘จโ€๐Ÿ”ง Play3r Makes self available to others; proactively offers to assist others with activities to meet deadlines or manage short-term work pressures
Regularly and pro-actively communicates with colleagues regarding project or task progress.
Prepares for and actively participates in team meetings
Willingly seeks input and ideas from colleagues
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Demonstrates awareness of different perspectives, working styles and preferences in team
Organises social or more formal team activities
Provides constructive feedback and suggestions, including to more senior colleagues
Defends colleagues in the face of unwarranted criticism
Encourages and assists with the personal development of others
Puts systems in place to encourage team communication and shared learning
Demonstrates trust of team members by fully delegating tasks or projects
๐Ÿง™ 1337 Seeks to understand team needs, motivations, strengths, dynamics to inform and optimise working arrangements and team performance
Employs robust methods for selecting team members for job roles
Strives to identify ways to improve team working processes and enhance team performance
Able to have difficult conversations where required
Shares team success internally and with other divisions; supportively encourages admission of collective mistakes, encouraging the team to learn from their experiences
Identifies sources of conflict within the team and acts in a facilitative manner to resolve conflict or improve cohesion

๐Ÿ‘ฎ Verification Engineer

Summary

Level Overview

๐Ÿ Core ๐Ÿ› ๏ธ Engineering
๐Ÿ“ฏ Delivering Value ๐ŸŽฏ Client Focus ๐Ÿ“… Planning and Organisation ๐Ÿคน Problem Solving ๐Ÿ’ฌ Communication ๐Ÿฅ‡ Striving For Success ๐Ÿ‘จโ€๐Ÿ‘จโ€๐Ÿ‘ง Team Orientation ๐Ÿ›ƒ Verification
๐Ÿ‘ฎ Senior Verification Engineer ๐Ÿ‘ฉโ€๐Ÿซ Pr0 ๐Ÿ‘ฉโ€๐Ÿซ Pr0 ๐Ÿ‘ฉโ€๐Ÿซ Pr0 ๐Ÿ‘ฉโ€๐Ÿซ Pr0 ๐Ÿ‘ฉโ€๐Ÿซ Pr0 ๐Ÿ‘ฉโ€๐Ÿซ Pr0 ๐Ÿง™ 1337 ๐Ÿ‘ฉโ€๐Ÿซ Pr0

๐Ÿ‘ฎ Senior Verification Engineer - ๐Ÿ‘ฎ Verification Engineer

Actions - BETA

Summary

A Verification Engineer, is an all round mid or senior level Engineer, who has specific expertise in identity and identity managment. The Verification Engineer takes responsibility for UNiDAYS ability to verify members. This means maintaining relationships with third parties, keeping abreast of changes to identity management systems. A Verification Engineer will also monitor verification rates, identifying issues and ensuring they are resolved promptly.

Criteria

๐Ÿ“ฏ Delivering Value - ๐Ÿ‘ฉโ€๐Ÿซ Pr0

๐Ÿ Core

  • Tracks and proactively reports team/project feature/value deliverance
  • Monitors expenditure against budgets and initiates corrective action as required
  • Monitors and reports on implementation of financial and technical investment decisions and activity in terms of ROI
  • Proposals are accurately costed & accurately predict the iteration duration
  • Makes informed decisions regarding the acceptance of projects based on their viability
  • Proactively identifies risks and raises with senior leaders
  • Makes robust business cases when requesting investment

๐ŸŽฏ Client Focus - ๐Ÿ‘ฉโ€๐Ÿซ Pr0

๐Ÿ Core

  • Utilises broad domain knowledge to recommend improved solutions
  • Ability to deal with changing requirements from clients and changes in focus
  • Represents the client and their interests in discussions, and ensures all decisions are made with the clientโ€™s context considered
  • Undertakes appropriate research to build Client knowledge & help inform discussions
  • Maintains the customers best interests at heart. Designs solutions which are appropriate and add the required value.

๐Ÿ“… Planning and Organisation - ๐Ÿ‘ฉโ€๐Ÿซ Pr0

๐Ÿ Core

  • Manages multiple complex projects using established project management methodologies
  • Integrates inputs from different sources/team members; optimises their contribution relevant to work programme
  • Optimises the allocation of resources
  • Assigns responsibilities and sets deadlines for tasks
  • Identifies critical path activities from project plans; concentrates extra effort on tasks where any delays impact on overall deadline
  • Sets/attends regular project meetings to assess progress against action plans and to ensure monitoring activity is routinely conducted
  • Varies project plan activity sequencing and timelines according to available resource to avoid delays

๐Ÿคน Problem Solving - ๐Ÿ‘ฉโ€๐Ÿซ Pr0

๐Ÿ Core

  • Ensures recommendations are evidence based. Bases decisions on robust analysis of the situation
  • Conducts option appraisal: systematically compares a number of approaches, weighs up relevant data before applying judgement; then makes recommendations.
  • Considers financial, technical, security and other risks before taking action or making decisions
  • Able to effectively and logically defend judgements if challenged

๐Ÿ’ฌ Communication - ๐Ÿ‘ฉโ€๐Ÿซ Pr0

๐Ÿ Core

  • Provides clear and easily understood briefs to others, making clear expected outcomes and which tasks are to be completed by whom
  • Displays strong presentation/writing skills
  • Ensures all relevant information is communicated to others to enable them to successfully execute delegated tasks
  • Presents proposals in a clear and structured manner
  • Produces and maintains clear & concise technical specifications throughout the project
  • Seeks out and gives constructive, actionable feedback where valuable.
  • Can gather influence and support for their work, confidently debating and defending their decisions and approach.
  • Able to simply explain complex concepts and deliver difficult messages clearly.

๐Ÿฅ‡ Striving For Success - ๐Ÿ‘ฉโ€๐Ÿซ Pr0

๐Ÿ Core

  • Consistently reflects on own performance & seeks continuous improvement
  • Seeks to exceed expectations
  • Demonstrates an attention to detail and quality, and looks to evaluate solutions as part of a desire to drive quality improvement
  • Aware of own credibility. Actively seeks to reinforce and enhance this
  • Devotes time to expand technical expertise to inform and improve client solutions & work processes
  • Seeks views of others and accepts constructive criticism

๐Ÿ‘จโ€๐Ÿ‘จโ€๐Ÿ‘ง Team Orientation - ๐Ÿง™ 1337

๐Ÿ Core

  • Seeks to understand team needs, motivations, strengths, dynamics to inform and optimise working arrangements and team performance
  • Employs robust methods for selecting team members for job roles
  • Strives to identify ways to improve team working processes and enhance team performance
  • Able to have difficult conversations where required
  • Shares team success internally and with other divisions; supportively encourages admission of collective mistakes, encouraging the team to learn from their experiences
  • Identifies sources of conflict within the team and acts in a facilitative manner to resolve conflict or improve cohesion

๐Ÿ›ƒ Verification - ๐Ÿ‘ฉโ€๐Ÿซ Pr0

๐Ÿ› ๏ธ Engineering

  • Maintains positive relationships with all identity management systems worldwide
  • Keeps up to date with changes to identity management systems in the wild
  • Proactively identifies relevant conferences and meetings
  • Ensures maximum verification capability at all times
  • Actively monitors verification rates and takes action to address issues
  • Conducts analysis of and reports on threats to verification technologies
  • Proactively identifies means of integration with additional verification data sources

๐Ÿ‘ฎ Senior Verification Engineer - ๐Ÿ‘ฎ Verification Engineer

๐Ÿ Core - ๐Ÿ“ฏ Delivering Value

Your expected level is ๐Ÿ‘ฉโ€๐Ÿซ Pr0

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Actively contributes to the design of products and solutions
Aware of the value of providing outstanding client service and what can be done on a day-to-day basis to deliver this
Justifies the use of business resources and suggested changes to processes in terms of value deliverance
Clear on the purpose and value of all tasks and will seek clarification when not
Accurately estimates the amount of effort required to complete projects, and performs duties to the required standard within agreed timescales
Aware of competitive nature of the business, who we compete with and how UNiDAYS can be different
๐Ÿ‘จโ€๐Ÿ”ง Play3r Bases recommendations on citable, sound analysis of risks, benefits and value
Considers and discusses alternative ways of performing tasks to enhance productivity and delivery of value
Demonstrate a robust approach to producing estimates i.e. breaking down tasks into sub-elements and quantifying time required
Demonstrates appreciation of RoI when defining and performing tasks by vocally considering effort vs value return
Identifies opportunities with existing products/solutions to further develop value opportunities
Self-conscious of rabbit-holes, and can identify when in one
Holds an iterative, and value-incrementing approach to solutions development, always considering MVP/S
Doesnโ€™t over-engineer or gold-plate solutions unnecessessarilly
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Tracks and proactively reports team/project feature/value deliverance
Monitors expenditure against budgets and initiates corrective action as required
Monitors and reports on implementation of financial and technical investment decisions and activity in terms of ROI
Proposals are accurately costed & accurately predict the iteration duration
Makes informed decisions regarding the acceptance of projects based on their viability
Proactively identifies risks and raises with senior leaders
Makes robust business cases when requesting investment

๐Ÿ Core - ๐ŸŽฏ Client Focus

Your expected level is ๐Ÿ‘ฉโ€๐Ÿซ Pr0

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Work activities are directed by, or focused on client needs; client remains primary focus
Demonstrates a genuine interest in clients and visibly acts in their best interests
Makes self-visible or available as a point of contact for clients
Manages all client enquiries in a professional and understanding way
Invites and receptive to client feedback
Understands who their client and stakeholders are for every task
Responds and meets client requests in a timely and appropriate manner
๐Ÿ‘จโ€๐Ÿ”ง Play3r Actively listens to clients to identify and understand their needs and objectives; asks questions to identify client interests, views & motivations
Consults clients when exploring solution options
Proactively undertakes appropriate research to build client knowledge & help inform discussions
Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates
Proactively uses knowledge of client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs
Successfully adapts solutions to reflect changes in client requirements
Develops solutions which clients find easy to use and understand; adopts the clientโ€™s perspective to aid product design
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Utilises broad domain knowledge to recommend improved solutions
Ability to deal with changing requirements from clients and changes in focus
Represents the client and their interests in discussions, and ensures all decisions are made with the clientโ€™s context considered
Undertakes appropriate research to build Client knowledge & help inform discussions
Maintains the customers best interests at heart. Designs solutions which are appropriate and add the required value.

๐Ÿ Core - ๐Ÿ“… Planning and Organisation

Your expected level is ๐Ÿ‘ฉโ€๐Ÿซ Pr0

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Actively listens to identify and understand needs and objectives; asks questions to identify interests, views & motivations
Understands the objectives of and participates actively in team ceremonies. Prepared and organised to make the most of squad time.
Consults stakeholders when exploring solution options.
Undertakes appropriate research to build client knowledge & help inform discussions
Fully competent with the day-to-day use of JIRA and other productivity tools
Proactively uses knowledge of the business, needs & objectives to drive the development & delivery of appropriate solutions
Successfully adapts service provision to reflect changes in requirements
Ensures stakeholders are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates
๐Ÿ‘จโ€๐Ÿ”ง Play3r Develops clear, documented action plans, with realistic expectations & objectives
Anticipates & realistically appraises potential problems or changes; develops contingency plans to ensure desired outcome is achieved effectively within agreed timelines
Converts plans to task components for self and others, including timelines & targets
Accurately tracks own development progress and effectively forecasts output
Takes full responsibility for own productivity and output.
Accurately identifies & secures required resources before implementing plans e.g. adequate capacity in team
Able to balance time dedicated to maintaining existing business with business development
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Manages multiple complex projects using established project management methodologies
Integrates inputs from different sources/team members; optimises their contribution relevant to work programme
Optimises the allocation of resources
Assigns responsibilities and sets deadlines for tasks
Identifies critical path activities from project plans; concentrates extra effort on tasks where any delays impact on overall deadline
Sets/attends regular project meetings to assess progress against action plans and to ensure monitoring activity is routinely conducted
Varies project plan activity sequencing and timelines according to available resource to avoid delays

๐Ÿ Core - ๐Ÿคน Problem Solving

Your expected level is ๐Ÿ‘ฉโ€๐Ÿซ Pr0

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Takes immediate action or initiative to resolve issues preventing satisfactory work completion; including seeking help from others
Comes to line manager with potential solutions to problems rather than just presenting the issue
Considers past experience of similar situations & existing procedures to think through potential approaches to addressing problems
Records solutions appropriately, with concise and complete explanations and justifications
When asked can suggest some improvements to work processes to prevent future problems
Refuses to become blocked. Tries to unblock themselves first before seeking help
Distinguishes between relevant and irrelevant information in order to make logical decisions
Openly acknowledge mistakes & takes action to rectify them
๐Ÿ‘จโ€๐Ÿ”ง Play3r Uses research to better understand an issue and come to reasoned decisions about how to resolve a problem
Identifies the root causes of blockers
Uses visualisation tools (SWOT, brainstorming, cause-effect diagrams) to gain fuller understanding of issues
Analytical; deduces meaning from numerical & verbal data sources & uses such data to generate solutions to current problems or future changes
Where relevant develops tools or models to further analyse data sources e.g. to test assumptions or develop scenarios
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Ensures recommendations are evidence based. Bases decisions on robust analysis of the situation
Conducts option appraisal: systematically compares a number of approaches, weighs up relevant data before applying judgement; then makes recommendations.
Considers financial, technical, security and other risks before taking action or making decisions
Able to effectively and logically defend judgements if challenged

๐Ÿ Core - ๐Ÿ’ฌ Communication

Your expected level is ๐Ÿ‘ฉโ€๐Ÿซ Pr0

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Actively listens to project briefs and asks questions where necessary to clarify understanding of own role and the project as a whole
Where unsure checks what the expectations are for the delivery of tasks
Asks for feedback and advice where necessary to enable successful completion of delegated work
Shows interpersonal sensitivity
Communicates concisely and clearly, sticking to facts and avoiding jargon, acronyms or abbreviations where appropriate
Treats all interactions with respect and compassion
Establishes the quality and frequency of feedback required by manager / client and routinely meets these requirements
Acts as a role model for corporate standards of integrity both within the business and externally
๐Ÿ‘จโ€๐Ÿ”ง Play3r Maintains a constant dialogue with all project stakeholders to ensure a clear and joint understanding of project direction and progress
Translates complex issues into simple terms and manageable chunks for others to understand
Verifies that others have received, consumed and understood presented information during discussions
Produces reports which are accurate, easily understood, succinct and worded appropriately for target audience
Identifies assumptions, shares direction and tailors communication to audience.
Communicates effectively to a wide range of stakeholders, e.g. sharing updates at all hands
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Provides clear and easily understood briefs to others, making clear expected outcomes and which tasks are to be completed by whom
Displays strong presentation/writing skills
Ensures all relevant information is communicated to others to enable them to successfully execute delegated tasks
Presents proposals in a clear and structured manner
Produces and maintains clear & concise technical specifications throughout the project
Seeks out and gives constructive, actionable feedback where valuable.
Can gather influence and support for their work, confidently debating and defending their decisions and approach.
Able to simply explain complex concepts and deliver difficult messages clearly.

๐Ÿ Core - ๐Ÿฅ‡ Striving For Success

Your expected level is ๐Ÿ‘ฉโ€๐Ÿซ Pr0

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Tackles work with enthusiasm, and takes a positive outlook when things are difficult
Shows commitment to work objectives & underlying tasks
Willing to accept advice from others regarding how objectives could be achieved
Sets deadlines and strives to meet them
Gains a sense of achievement and self-satisfaction from successfully meeting targets and business needs
Prepared to examine own skills and abilities to identify ways of improving performance e.g. discusses personal development with line manager
๐Ÿ‘จโ€๐Ÿ”ง Play3r Perseveres to overcome obstacles / resistance until objectives are fully met and tasks completed
Proactive in taking on extra tasks or responsibility
Prepared to work flexibly, including working beyond standard hours in order to finish tasks to meet project deadlines
Actively seeks out work and maintains to-do lists for personal peeves
Self-motivated to achieve; shows initiative and performs to a high level with low levels of supervision
Adopts good practice or new techniques from others.
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Consistently reflects on own performance & seeks continuous improvement
Seeks to exceed expectations
Demonstrates an attention to detail and quality, and looks to evaluate solutions as part of a desire to drive quality improvement
Aware of own credibility. Actively seeks to reinforce and enhance this
Devotes time to expand technical expertise to inform and improve client solutions & work processes
Seeks views of others and accepts constructive criticism

๐Ÿ Core - ๐Ÿ‘จโ€๐Ÿ‘จโ€๐Ÿ‘ง Team Orientation

Your expected level is ๐Ÿง™ 1337

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Shows genuine commitment to the team and company
Prepared to compromise or go with team decision
Easily and quickly adapts to new challenges and ways of working
Takes responsibility for own actions
Has positive relationships with team members displaying high levels of reliability and responsibility
Always ready and available to help others
๐Ÿ‘จโ€๐Ÿ”ง Play3r Makes self available to others; proactively offers to assist others with activities to meet deadlines or manage short-term work pressures
Regularly and pro-actively communicates with colleagues regarding project or task progress.
Prepares for and actively participates in team meetings
Willingly seeks input and ideas from colleagues
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Demonstrates awareness of different perspectives, working styles and preferences in team
Organises social or more formal team activities
Provides constructive feedback and suggestions, including to more senior colleagues
Defends colleagues in the face of unwarranted criticism
Encourages and assists with the personal development of others
Puts systems in place to encourage team communication and shared learning
Demonstrates trust of team members by fully delegating tasks or projects
๐Ÿง™ 1337 Seeks to understand team needs, motivations, strengths, dynamics to inform and optimise working arrangements and team performance
Employs robust methods for selecting team members for job roles
Strives to identify ways to improve team working processes and enhance team performance
Able to have difficult conversations where required
Shares team success internally and with other divisions; supportively encourages admission of collective mistakes, encouraging the team to learn from their experiences
Identifies sources of conflict within the team and acts in a facilitative manner to resolve conflict or improve cohesion

๐Ÿ›ƒ Verification - ๐Ÿ‘ฉโ€๐Ÿซ Pr0

๐Ÿ› ๏ธ Engineering

  • Maintains positive relationships with all identity management systems worldwide
  • Keeps up to date with changes to identity management systems in the wild
  • Proactively identifies relevant conferences and meetings
  • Ensures maximum verification capability at all times
  • Actively monitors verification rates and takes action to address issues
  • Conducts analysis of and reports on threats to verification technologies
  • Proactively identifies means of integration with additional verification data sources

๐Ÿ‘จโ€๐Ÿ’ป Solutions Engineer

Summary

Level Overview

๐Ÿ Core
๐Ÿ“ฏ Delivering Value ๐ŸŽฏ Client Focus ๐Ÿ“… Planning and Organisation ๐Ÿคน Problem Solving ๐Ÿ’ฌ Communication ๐Ÿฅ‡ Striving For Success ๐Ÿ‘จโ€๐Ÿ‘จโ€๐Ÿ‘ง Team Orientation
๐Ÿ‘จโ€๐Ÿ’ป Solutions Engineer ๐Ÿ‘จโ€๐Ÿ”ง Play3r ๐Ÿ‘จโ€๐Ÿ”ง Play3r ๐Ÿ‘จโ€๐Ÿ”ง Play3r ๐Ÿ‘จโ€๐Ÿ”ง Play3r ๐Ÿ‘ฉโ€๐Ÿซ Pr0 ๐Ÿ‘ฉโ€๐Ÿซ Pr0 ๐Ÿ‘ฉโ€๐Ÿซ Pr0

๐Ÿ‘จโ€๐Ÿ’ป Solutions Engineer - ๐Ÿ‘จโ€๐Ÿ’ป Solutions Engineer

Actions - BETA

Summary

The Solutions engineer is the first point of contact, for Engineering, Marketing and external marketing agencies, in relation to all things campaign related. People skills are a must in this role, coordinating multiple departments, implementing campaigns and tracking pixels. The Solutions Engineer will measure, and report on the effectiveness of the campaigns being ran, suggesting improvements.

Criteria

๐Ÿ“ฏ Delivering Value - ๐Ÿ‘จโ€๐Ÿ”ง Play3r

๐Ÿ Core

  • Bases recommendations on citable, sound analysis of risks, benefits and value
  • Considers and discusses alternative ways of performing tasks to enhance productivity and delivery of value
  • Demonstrate a robust approach to producing estimates i.e. breaking down tasks into sub-elements and quantifying time required
  • Demonstrates appreciation of RoI when defining and performing tasks by vocally considering effort vs value return
  • Identifies opportunities with existing products/solutions to further develop value opportunities
  • Self-conscious of rabbit-holes, and can identify when in one
  • Holds an iterative, and value-incrementing approach to solutions development, always considering MVP/S
  • Doesnโ€™t over-engineer or gold-plate solutions unnecessessarilly

๐ŸŽฏ Client Focus - ๐Ÿ‘จโ€๐Ÿ”ง Play3r

๐Ÿ Core

  • Actively listens to clients to identify and understand their needs and objectives; asks questions to identify client interests, views & motivations
  • Consults clients when exploring solution options
  • Proactively undertakes appropriate research to build client knowledge & help inform discussions
  • Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates
  • Proactively uses knowledge of client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs
  • Successfully adapts solutions to reflect changes in client requirements
  • Develops solutions which clients find easy to use and understand; adopts the clientโ€™s perspective to aid product design

๐Ÿ“… Planning and Organisation - ๐Ÿ‘จโ€๐Ÿ”ง Play3r

๐Ÿ Core

  • Develops clear, documented action plans, with realistic expectations & objectives
  • Anticipates & realistically appraises potential problems or changes; develops contingency plans to ensure desired outcome is achieved effectively within agreed timelines
  • Converts plans to task components for self and others, including timelines & targets
  • Accurately tracks own development progress and effectively forecasts output
  • Takes full responsibility for own productivity and output.
  • Accurately identifies & secures required resources before implementing plans e.g. adequate capacity in team
  • Able to balance time dedicated to maintaining existing business with business development

๐Ÿคน Problem Solving - ๐Ÿ‘จโ€๐Ÿ”ง Play3r

๐Ÿ Core

  • Uses research to better understand an issue and come to reasoned decisions about how to resolve a problem
  • Identifies the root causes of blockers
  • Uses visualisation tools (SWOT, brainstorming, cause-effect diagrams) to gain fuller understanding of issues
  • Analytical; deduces meaning from numerical & verbal data sources & uses such data to generate solutions to current problems or future changes
  • Where relevant develops tools or models to further analyse data sources e.g. to test assumptions or develop scenarios

๐Ÿ’ฌ Communication - ๐Ÿ‘ฉโ€๐Ÿซ Pr0

๐Ÿ Core

  • Provides clear and easily understood briefs to others, making clear expected outcomes and which tasks are to be completed by whom
  • Displays strong presentation/writing skills
  • Ensures all relevant information is communicated to others to enable them to successfully execute delegated tasks
  • Presents proposals in a clear and structured manner
  • Produces and maintains clear & concise technical specifications throughout the project
  • Seeks out and gives constructive, actionable feedback where valuable.
  • Can gather influence and support for their work, confidently debating and defending their decisions and approach.
  • Able to simply explain complex concepts and deliver difficult messages clearly.

๐Ÿฅ‡ Striving For Success - ๐Ÿ‘ฉโ€๐Ÿซ Pr0

๐Ÿ Core

  • Consistently reflects on own performance & seeks continuous improvement
  • Seeks to exceed expectations
  • Demonstrates an attention to detail and quality, and looks to evaluate solutions as part of a desire to drive quality improvement
  • Aware of own credibility. Actively seeks to reinforce and enhance this
  • Devotes time to expand technical expertise to inform and improve client solutions & work processes
  • Seeks views of others and accepts constructive criticism

๐Ÿ‘จโ€๐Ÿ‘จโ€๐Ÿ‘ง Team Orientation - ๐Ÿ‘ฉโ€๐Ÿซ Pr0

๐Ÿ Core

  • Demonstrates awareness of different perspectives, working styles and preferences in team
  • Organises social or more formal team activities
  • Provides constructive feedback and suggestions, including to more senior colleagues
  • Defends colleagues in the face of unwarranted criticism
  • Encourages and assists with the personal development of others
  • Puts systems in place to encourage team communication and shared learning
  • Demonstrates trust of team members by fully delegating tasks or projects

๐Ÿ‘จโ€๐Ÿ’ป Solutions Engineer - ๐Ÿ‘จโ€๐Ÿ’ป Solutions Engineer

๐Ÿ Core - ๐Ÿ“ฏ Delivering Value

Your expected level is ๐Ÿ‘จโ€๐Ÿ”ง Play3r

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Actively contributes to the design of products and solutions
Aware of the value of providing outstanding client service and what can be done on a day-to-day basis to deliver this
Justifies the use of business resources and suggested changes to processes in terms of value deliverance
Clear on the purpose and value of all tasks and will seek clarification when not
Accurately estimates the amount of effort required to complete projects, and performs duties to the required standard within agreed timescales
Aware of competitive nature of the business, who we compete with and how UNiDAYS can be different
๐Ÿ‘จโ€๐Ÿ”ง Play3r Bases recommendations on citable, sound analysis of risks, benefits and value
Considers and discusses alternative ways of performing tasks to enhance productivity and delivery of value
Demonstrate a robust approach to producing estimates i.e. breaking down tasks into sub-elements and quantifying time required
Demonstrates appreciation of RoI when defining and performing tasks by vocally considering effort vs value return
Identifies opportunities with existing products/solutions to further develop value opportunities
Self-conscious of rabbit-holes, and can identify when in one
Holds an iterative, and value-incrementing approach to solutions development, always considering MVP/S
Doesnโ€™t over-engineer or gold-plate solutions unnecessessarilly

๐Ÿ Core - ๐ŸŽฏ Client Focus

Your expected level is ๐Ÿ‘จโ€๐Ÿ”ง Play3r

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Work activities are directed by, or focused on client needs; client remains primary focus
Demonstrates a genuine interest in clients and visibly acts in their best interests
Makes self-visible or available as a point of contact for clients
Manages all client enquiries in a professional and understanding way
Invites and receptive to client feedback
Understands who their client and stakeholders are for every task
Responds and meets client requests in a timely and appropriate manner
๐Ÿ‘จโ€๐Ÿ”ง Play3r Actively listens to clients to identify and understand their needs and objectives; asks questions to identify client interests, views & motivations
Consults clients when exploring solution options
Proactively undertakes appropriate research to build client knowledge & help inform discussions
Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates
Proactively uses knowledge of client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs
Successfully adapts solutions to reflect changes in client requirements
Develops solutions which clients find easy to use and understand; adopts the clientโ€™s perspective to aid product design

๐Ÿ Core - ๐Ÿ“… Planning and Organisation

Your expected level is ๐Ÿ‘จโ€๐Ÿ”ง Play3r

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Actively listens to identify and understand needs and objectives; asks questions to identify interests, views & motivations
Understands the objectives of and participates actively in team ceremonies. Prepared and organised to make the most of squad time.
Consults stakeholders when exploring solution options.
Undertakes appropriate research to build client knowledge & help inform discussions
Fully competent with the day-to-day use of JIRA and other productivity tools
Proactively uses knowledge of the business, needs & objectives to drive the development & delivery of appropriate solutions
Successfully adapts service provision to reflect changes in requirements
Ensures stakeholders are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates
๐Ÿ‘จโ€๐Ÿ”ง Play3r Develops clear, documented action plans, with realistic expectations & objectives
Anticipates & realistically appraises potential problems or changes; develops contingency plans to ensure desired outcome is achieved effectively within agreed timelines
Converts plans to task components for self and others, including timelines & targets
Accurately tracks own development progress and effectively forecasts output
Takes full responsibility for own productivity and output.
Accurately identifies & secures required resources before implementing plans e.g. adequate capacity in team
Able to balance time dedicated to maintaining existing business with business development

๐Ÿ Core - ๐Ÿคน Problem Solving

Your expected level is ๐Ÿ‘จโ€๐Ÿ”ง Play3r

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Takes immediate action or initiative to resolve issues preventing satisfactory work completion; including seeking help from others
Comes to line manager with potential solutions to problems rather than just presenting the issue
Considers past experience of similar situations & existing procedures to think through potential approaches to addressing problems
Records solutions appropriately, with concise and complete explanations and justifications
When asked can suggest some improvements to work processes to prevent future problems
Refuses to become blocked. Tries to unblock themselves first before seeking help
Distinguishes between relevant and irrelevant information in order to make logical decisions
Openly acknowledge mistakes & takes action to rectify them
๐Ÿ‘จโ€๐Ÿ”ง Play3r Uses research to better understand an issue and come to reasoned decisions about how to resolve a problem
Identifies the root causes of blockers
Uses visualisation tools (SWOT, brainstorming, cause-effect diagrams) to gain fuller understanding of issues
Analytical; deduces meaning from numerical & verbal data sources & uses such data to generate solutions to current problems or future changes
Where relevant develops tools or models to further analyse data sources e.g. to test assumptions or develop scenarios

๐Ÿ Core - ๐Ÿ’ฌ Communication

Your expected level is ๐Ÿ‘ฉโ€๐Ÿซ Pr0

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Actively listens to project briefs and asks questions where necessary to clarify understanding of own role and the project as a whole
Where unsure checks what the expectations are for the delivery of tasks
Asks for feedback and advice where necessary to enable successful completion of delegated work
Shows interpersonal sensitivity
Communicates concisely and clearly, sticking to facts and avoiding jargon, acronyms or abbreviations where appropriate
Treats all interactions with respect and compassion
Establishes the quality and frequency of feedback required by manager / client and routinely meets these requirements
Acts as a role model for corporate standards of integrity both within the business and externally
๐Ÿ‘จโ€๐Ÿ”ง Play3r Maintains a constant dialogue with all project stakeholders to ensure a clear and joint understanding of project direction and progress
Translates complex issues into simple terms and manageable chunks for others to understand
Verifies that others have received, consumed and understood presented information during discussions
Produces reports which are accurate, easily understood, succinct and worded appropriately for target audience
Identifies assumptions, shares direction and tailors communication to audience.
Communicates effectively to a wide range of stakeholders, e.g. sharing updates at all hands
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Provides clear and easily understood briefs to others, making clear expected outcomes and which tasks are to be completed by whom
Displays strong presentation/writing skills
Ensures all relevant information is communicated to others to enable them to successfully execute delegated tasks
Presents proposals in a clear and structured manner
Produces and maintains clear & concise technical specifications throughout the project
Seeks out and gives constructive, actionable feedback where valuable.
Can gather influence and support for their work, confidently debating and defending their decisions and approach.
Able to simply explain complex concepts and deliver difficult messages clearly.

๐Ÿ Core - ๐Ÿฅ‡ Striving For Success

Your expected level is ๐Ÿ‘ฉโ€๐Ÿซ Pr0

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Tackles work with enthusiasm, and takes a positive outlook when things are difficult
Shows commitment to work objectives & underlying tasks
Willing to accept advice from others regarding how objectives could be achieved
Sets deadlines and strives to meet them
Gains a sense of achievement and self-satisfaction from successfully meeting targets and business needs
Prepared to examine own skills and abilities to identify ways of improving performance e.g. discusses personal development with line manager
๐Ÿ‘จโ€๐Ÿ”ง Play3r Perseveres to overcome obstacles / resistance until objectives are fully met and tasks completed
Proactive in taking on extra tasks or responsibility
Prepared to work flexibly, including working beyond standard hours in order to finish tasks to meet project deadlines
Actively seeks out work and maintains to-do lists for personal peeves
Self-motivated to achieve; shows initiative and performs to a high level with low levels of supervision
Adopts good practice or new techniques from others.
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Consistently reflects on own performance & seeks continuous improvement
Seeks to exceed expectations
Demonstrates an attention to detail and quality, and looks to evaluate solutions as part of a desire to drive quality improvement
Aware of own credibility. Actively seeks to reinforce and enhance this
Devotes time to expand technical expertise to inform and improve client solutions & work processes
Seeks views of others and accepts constructive criticism

๐Ÿ Core - ๐Ÿ‘จโ€๐Ÿ‘จโ€๐Ÿ‘ง Team Orientation

Your expected level is ๐Ÿ‘ฉโ€๐Ÿซ Pr0

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Shows genuine commitment to the team and company
Prepared to compromise or go with team decision
Easily and quickly adapts to new challenges and ways of working
Takes responsibility for own actions
Has positive relationships with team members displaying high levels of reliability and responsibility
Always ready and available to help others
๐Ÿ‘จโ€๐Ÿ”ง Play3r Makes self available to others; proactively offers to assist others with activities to meet deadlines or manage short-term work pressures
Regularly and pro-actively communicates with colleagues regarding project or task progress.
Prepares for and actively participates in team meetings
Willingly seeks input and ideas from colleagues
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Demonstrates awareness of different perspectives, working styles and preferences in team
Organises social or more formal team activities
Provides constructive feedback and suggestions, including to more senior colleagues
Defends colleagues in the face of unwarranted criticism
Encourages and assists with the personal development of others
Puts systems in place to encourage team communication and shared learning
Demonstrates trust of team members by fully delegating tasks or projects

๐Ÿงœ Engineering Operations

Summary

The engineering operations manager is responsible for the smooth running of the Engineering Team. A great communicator, you'll help to remove impediments and keep the gears moving within the squads so that solutions are delivered effectively. You'll pro-actively identify process issues, suggest and implement improvements to those. You'll need to be a leader and coach team leads and engineers on what good looks like.

Level Overview

๐Ÿ Core
๐Ÿ“ฏ Delivering Value ๐ŸŽฏ Client Focus ๐Ÿ“… Planning and Organisation ๐Ÿคน Problem Solving ๐Ÿ’ฌ Communication ๐Ÿฅ‡ Striving For Success ๐Ÿ‘จโ€๐Ÿ‘จโ€๐Ÿ‘ง Team Orientation
๐Ÿงœ Engineering Operations Manager ๐Ÿง™ 1337 ๐Ÿง™ 1337 ๐Ÿง™ 1337 ๐Ÿง™ 1337 ๐Ÿง™ 1337 ๐Ÿง™ 1337 ๐Ÿง™ 1337

๐Ÿงœ Engineering Operations Manager - ๐Ÿงœ Engineering Operations

Actions - BETA

Summary

Criteria

๐Ÿ“ฏ Delivering Value - ๐Ÿง™ 1337

๐Ÿ Core

  • Tracks team / department / company KPIs and maintains robust forecasts
  • Conducts detailed planning/modelling of new proposals to comprehensively evaluate the value/RoI impact of options.
  • Has a sound understanding of accountancy terms linked to business accounts; applies knowledge to inform business operations
  • Manages technical/financial risks, develops robust systems to mitigate any identified risks.
  • Employs robust and evidence based approach to developing strategy; works to understand audience dynamics, clearly identify needs, segment of the audience, offer competitively advantaged products and services.

๐ŸŽฏ Client Focus - ๐Ÿง™ 1337

๐Ÿ Core

  • Conceives and drives the development of solutions that anticipate impending client needs
  • Ability to read clients and agree desired outcomes that are mutually beneficial i.e. win/win outcomes
  • Proactively uses knowledge of the client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs
  • Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates.

๐Ÿ“… Planning and Organisation - ๐Ÿง™ 1337

๐Ÿ Core

  • Conducts a robust situational analysis โ€“ market/technology attractiveness & competitive position
  • Devises strategies aligned to analysis of market/technology; aware of alternative strategic options
  • Segments the market to identify most value generating client groups or segments; positions company offer to satisfy needs of key user groups
  • Sets SMART Strategic objectives/goals; devises critical success factors (CSFs) aligned to strategy; sets KPIs/performance metrics to track implementation
  • Presents evidence (e.g. DAM, Verification, usage, impressions) to justify strategy adopted
  • Outlines exactly how strategy will be delivered; clarifies accountabilities, workload, resources needed, milestones and expectations

๐Ÿคน Problem Solving - ๐Ÿง™ 1337

๐Ÿ Core

  • Makes sound judgement even when making complex or difficult decisions or when under time pressures.
  • Sets processes for managing business risk
  • Takes full accountability for implementing resultant decisions
  • Identifies potential blockers before they occur, and prevents them

๐Ÿ’ฌ Communication - ๐Ÿง™ 1337

๐Ÿ Core

  • Ensures the team has strong relationships with stakeholders, fully recognises their constraints and concerns and creates mutual recognition and trust.
  • Consistently and frequently communicates / demonstrates organisational values, expectations and boundaries
  • Communicates business needs to others, conveying the importance of these needs from all perspectives
  • Produces detailed and accurate delivery plans, presenting them objectively and transparently
  • Motivates and engages employees through communication
  • Articulates and unites a team behind a clear and compelling vision, mission and strategy, along multiple time horizons.

๐Ÿฅ‡ Striving For Success - ๐Ÿง™ 1337

๐Ÿ Core

  • Consistently strives to achieve targets or goals at a team/departmental/company level
  • Prepared to take calculated risks to improve performance/delivery
  • Is never satisfied with current business performance; continually seeks to improve business performance & drive the organisation forward
  • Monitors business performance
  • Seeks ways to enhance team performance; reinforces and rewards positive achievements to encourage further improvement
  • Pursues potential business opportunity leads, or creates openings for others
  • Prepared to constructively challenge the practices or rationale of others in order to improve client solutions or work processes

๐Ÿ‘จโ€๐Ÿ‘จโ€๐Ÿ‘ง Team Orientation - ๐Ÿง™ 1337

๐Ÿ Core

  • Seeks to understand team needs, motivations, strengths, dynamics to inform and optimise working arrangements and team performance
  • Employs robust methods for selecting team members for job roles
  • Strives to identify ways to improve team working processes and enhance team performance
  • Able to have difficult conversations where required
  • Shares team success internally and with other divisions; supportively encourages admission of collective mistakes, encouraging the team to learn from their experiences
  • Identifies sources of conflict within the team and acts in a facilitative manner to resolve conflict or improve cohesion

๐Ÿงœ Engineering Operations Manager - ๐Ÿงœ Engineering Operations

๐Ÿ Core - ๐Ÿ“ฏ Delivering Value

Your expected level is ๐Ÿง™ 1337

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Actively contributes to the design of products and solutions
Aware of the value of providing outstanding client service and what can be done on a day-to-day basis to deliver this
Justifies the use of business resources and suggested changes to processes in terms of value deliverance
Clear on the purpose and value of all tasks and will seek clarification when not
Accurately estimates the amount of effort required to complete projects, and performs duties to the required standard within agreed timescales
Aware of competitive nature of the business, who we compete with and how UNiDAYS can be different
๐Ÿ‘จโ€๐Ÿ”ง Play3r Bases recommendations on citable, sound analysis of risks, benefits and value
Considers and discusses alternative ways of performing tasks to enhance productivity and delivery of value
Demonstrate a robust approach to producing estimates i.e. breaking down tasks into sub-elements and quantifying time required
Demonstrates appreciation of RoI when defining and performing tasks by vocally considering effort vs value return
Identifies opportunities with existing products/solutions to further develop value opportunities
Self-conscious of rabbit-holes, and can identify when in one
Holds an iterative, and value-incrementing approach to solutions development, always considering MVP/S
Doesnโ€™t over-engineer or gold-plate solutions unnecessessarilly
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Tracks and proactively reports team/project feature/value deliverance
Monitors expenditure against budgets and initiates corrective action as required
Monitors and reports on implementation of financial and technical investment decisions and activity in terms of ROI
Proposals are accurately costed & accurately predict the iteration duration
Makes informed decisions regarding the acceptance of projects based on their viability
Proactively identifies risks and raises with senior leaders
Makes robust business cases when requesting investment
๐Ÿง™ 1337 Tracks team / department / company KPIs and maintains robust forecasts
Conducts detailed planning/modelling of new proposals to comprehensively evaluate the value/RoI impact of options.
Has a sound understanding of accountancy terms linked to business accounts; applies knowledge to inform business operations
Manages technical/financial risks, develops robust systems to mitigate any identified risks.
Employs robust and evidence based approach to developing strategy; works to understand audience dynamics, clearly identify needs, segment of the audience, offer competitively advantaged products and services.

๐Ÿ Core - ๐ŸŽฏ Client Focus

Your expected level is ๐Ÿง™ 1337

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Work activities are directed by, or focused on client needs; client remains primary focus
Demonstrates a genuine interest in clients and visibly acts in their best interests
Makes self-visible or available as a point of contact for clients
Manages all client enquiries in a professional and understanding way
Invites and receptive to client feedback
Understands who their client and stakeholders are for every task
Responds and meets client requests in a timely and appropriate manner
๐Ÿ‘จโ€๐Ÿ”ง Play3r Actively listens to clients to identify and understand their needs and objectives; asks questions to identify client interests, views & motivations
Consults clients when exploring solution options
Proactively undertakes appropriate research to build client knowledge & help inform discussions
Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates
Proactively uses knowledge of client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs
Successfully adapts solutions to reflect changes in client requirements
Develops solutions which clients find easy to use and understand; adopts the clientโ€™s perspective to aid product design
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Utilises broad domain knowledge to recommend improved solutions
Ability to deal with changing requirements from clients and changes in focus
Represents the client and their interests in discussions, and ensures all decisions are made with the clientโ€™s context considered
Undertakes appropriate research to build Client knowledge & help inform discussions
Maintains the customers best interests at heart. Designs solutions which are appropriate and add the required value.
๐Ÿง™ 1337 Conceives and drives the development of solutions that anticipate impending client needs
Ability to read clients and agree desired outcomes that are mutually beneficial i.e. win/win outcomes
Proactively uses knowledge of the client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs
Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates.

๐Ÿ Core - ๐Ÿ“… Planning and Organisation

Your expected level is ๐Ÿง™ 1337

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Actively listens to identify and understand needs and objectives; asks questions to identify interests, views & motivations
Understands the objectives of and participates actively in team ceremonies. Prepared and organised to make the most of squad time.
Consults stakeholders when exploring solution options.
Undertakes appropriate research to build client knowledge & help inform discussions
Fully competent with the day-to-day use of JIRA and other productivity tools
Proactively uses knowledge of the business, needs & objectives to drive the development & delivery of appropriate solutions
Successfully adapts service provision to reflect changes in requirements
Ensures stakeholders are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates
๐Ÿ‘จโ€๐Ÿ”ง Play3r Develops clear, documented action plans, with realistic expectations & objectives
Anticipates & realistically appraises potential problems or changes; develops contingency plans to ensure desired outcome is achieved effectively within agreed timelines
Converts plans to task components for self and others, including timelines & targets
Accurately tracks own development progress and effectively forecasts output
Takes full responsibility for own productivity and output.
Accurately identifies & secures required resources before implementing plans e.g. adequate capacity in team
Able to balance time dedicated to maintaining existing business with business development
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Manages multiple complex projects using established project management methodologies
Integrates inputs from different sources/team members; optimises their contribution relevant to work programme
Optimises the allocation of resources
Assigns responsibilities and sets deadlines for tasks
Identifies critical path activities from project plans; concentrates extra effort on tasks where any delays impact on overall deadline
Sets/attends regular project meetings to assess progress against action plans and to ensure monitoring activity is routinely conducted
Varies project plan activity sequencing and timelines according to available resource to avoid delays
๐Ÿง™ 1337 Conducts a robust situational analysis โ€“ market/technology attractiveness & competitive position
Devises strategies aligned to analysis of market/technology; aware of alternative strategic options
Segments the market to identify most value generating client groups or segments; positions company offer to satisfy needs of key user groups
Sets SMART Strategic objectives/goals; devises critical success factors (CSFs) aligned to strategy; sets KPIs/performance metrics to track implementation
Presents evidence (e.g. DAM, Verification, usage, impressions) to justify strategy adopted
Outlines exactly how strategy will be delivered; clarifies accountabilities, workload, resources needed, milestones and expectations

๐Ÿ Core - ๐Ÿคน Problem Solving

Your expected level is ๐Ÿง™ 1337

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Takes immediate action or initiative to resolve issues preventing satisfactory work completion; including seeking help from others
Comes to line manager with potential solutions to problems rather than just presenting the issue
Considers past experience of similar situations & existing procedures to think through potential approaches to addressing problems
Records solutions appropriately, with concise and complete explanations and justifications
When asked can suggest some improvements to work processes to prevent future problems
Refuses to become blocked. Tries to unblock themselves first before seeking help
Distinguishes between relevant and irrelevant information in order to make logical decisions
Openly acknowledge mistakes & takes action to rectify them
๐Ÿ‘จโ€๐Ÿ”ง Play3r Uses research to better understand an issue and come to reasoned decisions about how to resolve a problem
Identifies the root causes of blockers
Uses visualisation tools (SWOT, brainstorming, cause-effect diagrams) to gain fuller understanding of issues
Analytical; deduces meaning from numerical & verbal data sources & uses such data to generate solutions to current problems or future changes
Where relevant develops tools or models to further analyse data sources e.g. to test assumptions or develop scenarios
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Ensures recommendations are evidence based. Bases decisions on robust analysis of the situation
Conducts option appraisal: systematically compares a number of approaches, weighs up relevant data before applying judgement; then makes recommendations.
Considers financial, technical, security and other risks before taking action or making decisions
Able to effectively and logically defend judgements if challenged
๐Ÿง™ 1337 Makes sound judgement even when making complex or difficult decisions or when under time pressures.
Sets processes for managing business risk
Takes full accountability for implementing resultant decisions
Identifies potential blockers before they occur, and prevents them

๐Ÿ Core - ๐Ÿ’ฌ Communication

Your expected level is ๐Ÿง™ 1337

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Actively listens to project briefs and asks questions where necessary to clarify understanding of own role and the project as a whole
Where unsure checks what the expectations are for the delivery of tasks
Asks for feedback and advice where necessary to enable successful completion of delegated work
Shows interpersonal sensitivity
Communicates concisely and clearly, sticking to facts and avoiding jargon, acronyms or abbreviations where appropriate
Treats all interactions with respect and compassion
Establishes the quality and frequency of feedback required by manager / client and routinely meets these requirements
Acts as a role model for corporate standards of integrity both within the business and externally
๐Ÿ‘จโ€๐Ÿ”ง Play3r Maintains a constant dialogue with all project stakeholders to ensure a clear and joint understanding of project direction and progress
Translates complex issues into simple terms and manageable chunks for others to understand
Verifies that others have received, consumed and understood presented information during discussions
Produces reports which are accurate, easily understood, succinct and worded appropriately for target audience
Identifies assumptions, shares direction and tailors communication to audience.
Communicates effectively to a wide range of stakeholders, e.g. sharing updates at all hands
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Provides clear and easily understood briefs to others, making clear expected outcomes and which tasks are to be completed by whom
Displays strong presentation/writing skills
Ensures all relevant information is communicated to others to enable them to successfully execute delegated tasks
Presents proposals in a clear and structured manner
Produces and maintains clear & concise technical specifications throughout the project
Seeks out and gives constructive, actionable feedback where valuable.
Can gather influence and support for their work, confidently debating and defending their decisions and approach.
Able to simply explain complex concepts and deliver difficult messages clearly.
๐Ÿง™ 1337 Ensures the team has strong relationships with stakeholders, fully recognises their constraints and concerns and creates mutual recognition and trust.
Consistently and frequently communicates / demonstrates organisational values, expectations and boundaries
Communicates business needs to others, conveying the importance of these needs from all perspectives
Produces detailed and accurate delivery plans, presenting them objectively and transparently
Motivates and engages employees through communication
Articulates and unites a team behind a clear and compelling vision, mission and strategy, along multiple time horizons.

๐Ÿ Core - ๐Ÿฅ‡ Striving For Success

Your expected level is ๐Ÿง™ 1337

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Tackles work with enthusiasm, and takes a positive outlook when things are difficult
Shows commitment to work objectives & underlying tasks
Willing to accept advice from others regarding how objectives could be achieved
Sets deadlines and strives to meet them
Gains a sense of achievement and self-satisfaction from successfully meeting targets and business needs
Prepared to examine own skills and abilities to identify ways of improving performance e.g. discusses personal development with line manager
๐Ÿ‘จโ€๐Ÿ”ง Play3r Perseveres to overcome obstacles / resistance until objectives are fully met and tasks completed
Proactive in taking on extra tasks or responsibility
Prepared to work flexibly, including working beyond standard hours in order to finish tasks to meet project deadlines
Actively seeks out work and maintains to-do lists for personal peeves
Self-motivated to achieve; shows initiative and performs to a high level with low levels of supervision
Adopts good practice or new techniques from others.
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Consistently reflects on own performance & seeks continuous improvement
Seeks to exceed expectations
Demonstrates an attention to detail and quality, and looks to evaluate solutions as part of a desire to drive quality improvement
Aware of own credibility. Actively seeks to reinforce and enhance this
Devotes time to expand technical expertise to inform and improve client solutions & work processes
Seeks views of others and accepts constructive criticism
๐Ÿง™ 1337 Consistently strives to achieve targets or goals at a team/departmental/company level
Prepared to take calculated risks to improve performance/delivery
Is never satisfied with current business performance; continually seeks to improve business performance & drive the organisation forward
Monitors business performance
Seeks ways to enhance team performance; reinforces and rewards positive achievements to encourage further improvement
Pursues potential business opportunity leads, or creates openings for others
Prepared to constructively challenge the practices or rationale of others in order to improve client solutions or work processes

๐Ÿ Core - ๐Ÿ‘จโ€๐Ÿ‘จโ€๐Ÿ‘ง Team Orientation

Your expected level is ๐Ÿง™ 1337

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Shows genuine commitment to the team and company
Prepared to compromise or go with team decision
Easily and quickly adapts to new challenges and ways of working
Takes responsibility for own actions
Has positive relationships with team members displaying high levels of reliability and responsibility
Always ready and available to help others
๐Ÿ‘จโ€๐Ÿ”ง Play3r Makes self available to others; proactively offers to assist others with activities to meet deadlines or manage short-term work pressures
Regularly and pro-actively communicates with colleagues regarding project or task progress.
Prepares for and actively participates in team meetings
Willingly seeks input and ideas from colleagues
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Demonstrates awareness of different perspectives, working styles and preferences in team
Organises social or more formal team activities
Provides constructive feedback and suggestions, including to more senior colleagues
Defends colleagues in the face of unwarranted criticism
Encourages and assists with the personal development of others
Puts systems in place to encourage team communication and shared learning
Demonstrates trust of team members by fully delegating tasks or projects
๐Ÿง™ 1337 Seeks to understand team needs, motivations, strengths, dynamics to inform and optimise working arrangements and team performance
Employs robust methods for selecting team members for job roles
Strives to identify ways to improve team working processes and enhance team performance
Able to have difficult conversations where required
Shares team success internally and with other divisions; supportively encourages admission of collective mistakes, encouraging the team to learn from their experiences
Identifies sources of conflict within the team and acts in a facilitative manner to resolve conflict or improve cohesion

๐Ÿคต Product Owner

Summary

Level Overview

๐Ÿ Core ๐Ÿš€ Product
๐Ÿ“ฏ Delivering Value ๐ŸŽฏ Client Focus ๐Ÿ“… Planning and Organisation ๐Ÿคน Problem Solving ๐Ÿ’ฌ Communication ๐Ÿฅ‡ Striving For Success ๐Ÿ‘จโ€๐Ÿ‘จโ€๐Ÿ‘ง Team Orientation ๐Ÿคน Opportunity Analysis ๐Ÿ‘ฉโ€๐ŸŽ“ User Centricity ๐Ÿ—ƒ๏ธ Domain Knowledge ๐Ÿ“Š Data Skills ๐ŸŽŽ Working Through Others ๐Ÿ‘” Execution
๐Ÿคต Product Owner ๐Ÿ‘ฉโ€๐Ÿซ Pr0 ๐Ÿ‘จโ€๐Ÿ”ง Play3r ๐Ÿง™ 1337 ๐Ÿ‘ฉโ€๐Ÿซ Pr0 ๐Ÿง™ 1337 ๐Ÿ‘ฉโ€๐Ÿซ Pr0 ๐Ÿง™ 1337 3 3 3 3 4 3

๐Ÿคต Product Owner - ๐Ÿคต Product Owner

Actions - BETA

Summary

The Product Owner is a leader, responsible for maximising the value of the products created by the development team. A good Product Owner is able to influence those around them. They will manage the flow of work throughout it's various stages, ensuring delivery is as expected. The Product Owner will act as point person for all queries in relation to the product from stakeholders, enabling Engineers to focus purely on delivery.

Criteria

๐Ÿ“ฏ Delivering Value - ๐Ÿ‘ฉโ€๐Ÿซ Pr0

๐Ÿ Core

  • Tracks and proactively reports team/project feature/value deliverance
  • Monitors expenditure against budgets and initiates corrective action as required
  • Monitors and reports on implementation of financial and technical investment decisions and activity in terms of ROI
  • Proposals are accurately costed & accurately predict the iteration duration
  • Makes informed decisions regarding the acceptance of projects based on their viability
  • Proactively identifies risks and raises with senior leaders
  • Makes robust business cases when requesting investment

๐ŸŽฏ Client Focus - ๐Ÿ‘จโ€๐Ÿ”ง Play3r

๐Ÿ Core

  • Actively listens to clients to identify and understand their needs and objectives; asks questions to identify client interests, views & motivations
  • Consults clients when exploring solution options
  • Proactively undertakes appropriate research to build client knowledge & help inform discussions
  • Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates
  • Proactively uses knowledge of client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs
  • Successfully adapts solutions to reflect changes in client requirements
  • Develops solutions which clients find easy to use and understand; adopts the clientโ€™s perspective to aid product design

๐Ÿ“… Planning and Organisation - ๐Ÿง™ 1337

๐Ÿ Core

  • Conducts a robust situational analysis โ€“ market/technology attractiveness & competitive position
  • Devises strategies aligned to analysis of market/technology; aware of alternative strategic options
  • Segments the market to identify most value generating client groups or segments; positions company offer to satisfy needs of key user groups
  • Sets SMART Strategic objectives/goals; devises critical success factors (CSFs) aligned to strategy; sets KPIs/performance metrics to track implementation
  • Presents evidence (e.g. DAM, Verification, usage, impressions) to justify strategy adopted
  • Outlines exactly how strategy will be delivered; clarifies accountabilities, workload, resources needed, milestones and expectations

๐Ÿคน Problem Solving - ๐Ÿ‘ฉโ€๐Ÿซ Pr0

๐Ÿ Core

  • Ensures recommendations are evidence based. Bases decisions on robust analysis of the situation
  • Conducts option appraisal: systematically compares a number of approaches, weighs up relevant data before applying judgement; then makes recommendations.
  • Considers financial, technical, security and other risks before taking action or making decisions
  • Able to effectively and logically defend judgements if challenged

๐Ÿ’ฌ Communication - ๐Ÿง™ 1337

๐Ÿ Core

  • Ensures the team has strong relationships with stakeholders, fully recognises their constraints and concerns and creates mutual recognition and trust.
  • Consistently and frequently communicates / demonstrates organisational values, expectations and boundaries
  • Communicates business needs to others, conveying the importance of these needs from all perspectives
  • Produces detailed and accurate delivery plans, presenting them objectively and transparently
  • Motivates and engages employees through communication
  • Articulates and unites a team behind a clear and compelling vision, mission and strategy, along multiple time horizons.

๐Ÿฅ‡ Striving For Success - ๐Ÿ‘ฉโ€๐Ÿซ Pr0

๐Ÿ Core

  • Consistently reflects on own performance & seeks continuous improvement
  • Seeks to exceed expectations
  • Demonstrates an attention to detail and quality, and looks to evaluate solutions as part of a desire to drive quality improvement
  • Aware of own credibility. Actively seeks to reinforce and enhance this
  • Devotes time to expand technical expertise to inform and improve client solutions & work processes
  • Seeks views of others and accepts constructive criticism

๐Ÿ‘จโ€๐Ÿ‘จโ€๐Ÿ‘ง Team Orientation - ๐Ÿง™ 1337

๐Ÿ Core

  • Seeks to understand team needs, motivations, strengths, dynamics to inform and optimise working arrangements and team performance
  • Employs robust methods for selecting team members for job roles
  • Strives to identify ways to improve team working processes and enhance team performance
  • Able to have difficult conversations where required
  • Shares team success internally and with other divisions; supportively encourages admission of collective mistakes, encouraging the team to learn from their experiences
  • Identifies sources of conflict within the team and acts in a facilitative manner to resolve conflict or improve cohesion

๐Ÿคน Opportunity Analysis - 3

๐Ÿš€ Product

  • Defines a clear, compelling and ambitious product vision and strategy for their remit.

๐Ÿ‘ฉโ€๐ŸŽ“ User Centricity - 3

๐Ÿš€ Product

  • In depth knowledge of current and potential users. Manages trade-offs between user needs.
  • Ensures their area of the product delights their intended audiences and forms a coherent experience with other features.
  • Champions users and a user-centred approach with stakeholders.

๐Ÿ—ƒ๏ธ Domain Knowledge - 3

๐Ÿš€ Product

  • Understands how code is tested, deployed and version-controlled for native apps and web interfaces (sites / api)
  • Develops and maintains solid foundation of market knowledge in their area, proactively identifies potential issues/risks.

๐Ÿ“Š Data Skills - 3

๐Ÿš€ Product

  • Closely tracks and understands how metrics interact with and impact other group/business metrics.
  • Identifies when and how to set experiments, supported by a product data analyst. Incorporates results into future iterations.
  • Can assimilate new information easily, and can synthesise qualitative and quantitative inputs to form reliable insights into user needs and behaviour.

๐ŸŽŽ Working Through Others - 4

๐Ÿš€ Product

  • Understands how the needs of the team vary across product and team lifecycle and adapts accordingly.
  • Open to being challenged, encourages constructive conflict and maximises the talent of others. Makes the squad โ€œmissionaries, not mercenariesโ€.

๐Ÿ‘” Execution - 3

๐Ÿš€ Product

  • Able to prioritise effectively on multiple dimensions - makes sure the urgent doesnโ€™t always outdo the important; that there is a balance between new work, maintenance, fixing issues; long- and short-term work.
  • Employs speed as a habit.

๐Ÿคต Product Owner - ๐Ÿคต Product Owner

๐Ÿ Core - ๐Ÿ“ฏ Delivering Value

Your expected level is ๐Ÿ‘ฉโ€๐Ÿซ Pr0

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Actively contributes to the design of products and solutions
Aware of the value of providing outstanding client service and what can be done on a day-to-day basis to deliver this
Justifies the use of business resources and suggested changes to processes in terms of value deliverance
Clear on the purpose and value of all tasks and will seek clarification when not
Accurately estimates the amount of effort required to complete projects, and performs duties to the required standard within agreed timescales
Aware of competitive nature of the business, who we compete with and how UNiDAYS can be different
๐Ÿ‘จโ€๐Ÿ”ง Play3r Bases recommendations on citable, sound analysis of risks, benefits and value
Considers and discusses alternative ways of performing tasks to enhance productivity and delivery of value
Demonstrate a robust approach to producing estimates i.e. breaking down tasks into sub-elements and quantifying time required
Demonstrates appreciation of RoI when defining and performing tasks by vocally considering effort vs value return
Identifies opportunities with existing products/solutions to further develop value opportunities
Self-conscious of rabbit-holes, and can identify when in one
Holds an iterative, and value-incrementing approach to solutions development, always considering MVP/S
Doesnโ€™t over-engineer or gold-plate solutions unnecessessarilly
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Tracks and proactively reports team/project feature/value deliverance
Monitors expenditure against budgets and initiates corrective action as required
Monitors and reports on implementation of financial and technical investment decisions and activity in terms of ROI
Proposals are accurately costed & accurately predict the iteration duration
Makes informed decisions regarding the acceptance of projects based on their viability
Proactively identifies risks and raises with senior leaders
Makes robust business cases when requesting investment

๐Ÿ Core - ๐ŸŽฏ Client Focus

Your expected level is ๐Ÿ‘จโ€๐Ÿ”ง Play3r

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Work activities are directed by, or focused on client needs; client remains primary focus
Demonstrates a genuine interest in clients and visibly acts in their best interests
Makes self-visible or available as a point of contact for clients
Manages all client enquiries in a professional and understanding way
Invites and receptive to client feedback
Understands who their client and stakeholders are for every task
Responds and meets client requests in a timely and appropriate manner
๐Ÿ‘จโ€๐Ÿ”ง Play3r Actively listens to clients to identify and understand their needs and objectives; asks questions to identify client interests, views & motivations
Consults clients when exploring solution options
Proactively undertakes appropriate research to build client knowledge & help inform discussions
Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates
Proactively uses knowledge of client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs
Successfully adapts solutions to reflect changes in client requirements
Develops solutions which clients find easy to use and understand; adopts the clientโ€™s perspective to aid product design

๐Ÿ Core - ๐Ÿ“… Planning and Organisation

Your expected level is ๐Ÿง™ 1337

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Actively listens to identify and understand needs and objectives; asks questions to identify interests, views & motivations
Understands the objectives of and participates actively in team ceremonies. Prepared and organised to make the most of squad time.
Consults stakeholders when exploring solution options.
Undertakes appropriate research to build client knowledge & help inform discussions
Fully competent with the day-to-day use of JIRA and other productivity tools
Proactively uses knowledge of the business, needs & objectives to drive the development & delivery of appropriate solutions
Successfully adapts service provision to reflect changes in requirements
Ensures stakeholders are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates
๐Ÿ‘จโ€๐Ÿ”ง Play3r Develops clear, documented action plans, with realistic expectations & objectives
Anticipates & realistically appraises potential problems or changes; develops contingency plans to ensure desired outcome is achieved effectively within agreed timelines
Converts plans to task components for self and others, including timelines & targets
Accurately tracks own development progress and effectively forecasts output
Takes full responsibility for own productivity and output.
Accurately identifies & secures required resources before implementing plans e.g. adequate capacity in team
Able to balance time dedicated to maintaining existing business with business development
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Manages multiple complex projects using established project management methodologies
Integrates inputs from different sources/team members; optimises their contribution relevant to work programme
Optimises the allocation of resources
Assigns responsibilities and sets deadlines for tasks
Identifies critical path activities from project plans; concentrates extra effort on tasks where any delays impact on overall deadline
Sets/attends regular project meetings to assess progress against action plans and to ensure monitoring activity is routinely conducted
Varies project plan activity sequencing and timelines according to available resource to avoid delays
๐Ÿง™ 1337 Conducts a robust situational analysis โ€“ market/technology attractiveness & competitive position
Devises strategies aligned to analysis of market/technology; aware of alternative strategic options
Segments the market to identify most value generating client groups or segments; positions company offer to satisfy needs of key user groups
Sets SMART Strategic objectives/goals; devises critical success factors (CSFs) aligned to strategy; sets KPIs/performance metrics to track implementation
Presents evidence (e.g. DAM, Verification, usage, impressions) to justify strategy adopted
Outlines exactly how strategy will be delivered; clarifies accountabilities, workload, resources needed, milestones and expectations

๐Ÿ Core - ๐Ÿคน Problem Solving

Your expected level is ๐Ÿ‘ฉโ€๐Ÿซ Pr0

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Takes immediate action or initiative to resolve issues preventing satisfactory work completion; including seeking help from others
Comes to line manager with potential solutions to problems rather than just presenting the issue
Considers past experience of similar situations & existing procedures to think through potential approaches to addressing problems
Records solutions appropriately, with concise and complete explanations and justifications
When asked can suggest some improvements to work processes to prevent future problems
Refuses to become blocked. Tries to unblock themselves first before seeking help
Distinguishes between relevant and irrelevant information in order to make logical decisions
Openly acknowledge mistakes & takes action to rectify them
๐Ÿ‘จโ€๐Ÿ”ง Play3r Uses research to better understand an issue and come to reasoned decisions about how to resolve a problem
Identifies the root causes of blockers
Uses visualisation tools (SWOT, brainstorming, cause-effect diagrams) to gain fuller understanding of issues
Analytical; deduces meaning from numerical & verbal data sources & uses such data to generate solutions to current problems or future changes
Where relevant develops tools or models to further analyse data sources e.g. to test assumptions or develop scenarios
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Ensures recommendations are evidence based. Bases decisions on robust analysis of the situation
Conducts option appraisal: systematically compares a number of approaches, weighs up relevant data before applying judgement; then makes recommendations.
Considers financial, technical, security and other risks before taking action or making decisions
Able to effectively and logically defend judgements if challenged

๐Ÿ Core - ๐Ÿ’ฌ Communication

Your expected level is ๐Ÿง™ 1337

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Actively listens to project briefs and asks questions where necessary to clarify understanding of own role and the project as a whole
Where unsure checks what the expectations are for the delivery of tasks
Asks for feedback and advice where necessary to enable successful completion of delegated work
Shows interpersonal sensitivity
Communicates concisely and clearly, sticking to facts and avoiding jargon, acronyms or abbreviations where appropriate
Treats all interactions with respect and compassion
Establishes the quality and frequency of feedback required by manager / client and routinely meets these requirements
Acts as a role model for corporate standards of integrity both within the business and externally
๐Ÿ‘จโ€๐Ÿ”ง Play3r Maintains a constant dialogue with all project stakeholders to ensure a clear and joint understanding of project direction and progress
Translates complex issues into simple terms and manageable chunks for others to understand
Verifies that others have received, consumed and understood presented information during discussions
Produces reports which are accurate, easily understood, succinct and worded appropriately for target audience
Identifies assumptions, shares direction and tailors communication to audience.
Communicates effectively to a wide range of stakeholders, e.g. sharing updates at all hands
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Provides clear and easily understood briefs to others, making clear expected outcomes and which tasks are to be completed by whom
Displays strong presentation/writing skills
Ensures all relevant information is communicated to others to enable them to successfully execute delegated tasks
Presents proposals in a clear and structured manner
Produces and maintains clear & concise technical specifications throughout the project
Seeks out and gives constructive, actionable feedback where valuable.
Can gather influence and support for their work, confidently debating and defending their decisions and approach.
Able to simply explain complex concepts and deliver difficult messages clearly.
๐Ÿง™ 1337 Ensures the team has strong relationships with stakeholders, fully recognises their constraints and concerns and creates mutual recognition and trust.
Consistently and frequently communicates / demonstrates organisational values, expectations and boundaries
Communicates business needs to others, conveying the importance of these needs from all perspectives
Produces detailed and accurate delivery plans, presenting them objectively and transparently
Motivates and engages employees through communication
Articulates and unites a team behind a clear and compelling vision, mission and strategy, along multiple time horizons.

๐Ÿ Core - ๐Ÿฅ‡ Striving For Success

Your expected level is ๐Ÿ‘ฉโ€๐Ÿซ Pr0

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Tackles work with enthusiasm, and takes a positive outlook when things are difficult
Shows commitment to work objectives & underlying tasks
Willing to accept advice from others regarding how objectives could be achieved
Sets deadlines and strives to meet them
Gains a sense of achievement and self-satisfaction from successfully meeting targets and business needs
Prepared to examine own skills and abilities to identify ways of improving performance e.g. discusses personal development with line manager
๐Ÿ‘จโ€๐Ÿ”ง Play3r Perseveres to overcome obstacles / resistance until objectives are fully met and tasks completed
Proactive in taking on extra tasks or responsibility
Prepared to work flexibly, including working beyond standard hours in order to finish tasks to meet project deadlines
Actively seeks out work and maintains to-do lists for personal peeves
Self-motivated to achieve; shows initiative and performs to a high level with low levels of supervision
Adopts good practice or new techniques from others.
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Consistently reflects on own performance & seeks continuous improvement
Seeks to exceed expectations
Demonstrates an attention to detail and quality, and looks to evaluate solutions as part of a desire to drive quality improvement
Aware of own credibility. Actively seeks to reinforce and enhance this
Devotes time to expand technical expertise to inform and improve client solutions & work processes
Seeks views of others and accepts constructive criticism

๐Ÿ Core - ๐Ÿ‘จโ€๐Ÿ‘จโ€๐Ÿ‘ง Team Orientation

Your expected level is ๐Ÿง™ 1337

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Shows genuine commitment to the team and company
Prepared to compromise or go with team decision
Easily and quickly adapts to new challenges and ways of working
Takes responsibility for own actions
Has positive relationships with team members displaying high levels of reliability and responsibility
Always ready and available to help others
๐Ÿ‘จโ€๐Ÿ”ง Play3r Makes self available to others; proactively offers to assist others with activities to meet deadlines or manage short-term work pressures
Regularly and pro-actively communicates with colleagues regarding project or task progress.
Prepares for and actively participates in team meetings
Willingly seeks input and ideas from colleagues
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Demonstrates awareness of different perspectives, working styles and preferences in team
Organises social or more formal team activities
Provides constructive feedback and suggestions, including to more senior colleagues
Defends colleagues in the face of unwarranted criticism
Encourages and assists with the personal development of others
Puts systems in place to encourage team communication and shared learning
Demonstrates trust of team members by fully delegating tasks or projects
๐Ÿง™ 1337 Seeks to understand team needs, motivations, strengths, dynamics to inform and optimise working arrangements and team performance
Employs robust methods for selecting team members for job roles
Strives to identify ways to improve team working processes and enhance team performance
Able to have difficult conversations where required
Shares team success internally and with other divisions; supportively encourages admission of collective mistakes, encouraging the team to learn from their experiences
Identifies sources of conflict within the team and acts in a facilitative manner to resolve conflict or improve cohesion

๐Ÿš€ Product - ๐Ÿคน Opportunity Analysis

Your expected level is 3

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
1 Assesses if features they are involved with are needed, how it solves customer problems and how it contributes to a measurable business objective.
Demonstrates enthusiasm to learn a range of problem-solving techniques and practices.
Understands how product works in their squad, which problems it solves and how it is performing
2 Able to clarify the boundaries of a problem and how it applies to the work at hand
Is able to break a problem down into manageable solveable chunks
Able to incrementally apply solutions, learning and adjusting through measurement and insight
Uses or fosters creativity and experimentation to find and solve problems.
Uses visualisation tools (SWOT, brainstorming, cause-effect diagrams) to gain fuller understanding of issues
Where relevant develops tools or models to further analyse data sources e.g. to test assumptions or develop scenarios
Analytical; deduces meaning from numerical & verbal data sources & uses such data to generate solutions to current problems or future changes
Considers which features to remove, as well as maintain.
Learns from failure and success. Shares and builds on that learning.
Asks good questions to get to the root of a problem or opportunity.
Able to apply domain knowledge in order to solve a problem
3 Defines a clear, compelling and ambitious product vision and strategy for their remit.

๐Ÿš€ Product - ๐Ÿ‘ฉโ€๐ŸŽ“ User Centricity

Your expected level is 3

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
1 Closely tracks metrics for features. Uses them to spot issues and measure success.
Understands how squadโ€™s work links to business objectives and key performance indicators.
2 Can identify who users are and what their needs are, based on evidence. Regularly engages with users and can carry out usability testing unassisted.
Creates shared context and understanding of user needs in their squad. Helps their squad to identify and solve user problems, instead of jumping to features. Ensures that solutions to problems are delightful and high quality.
3 In depth knowledge of current and potential users. Manages trade-offs between user needs.
Ensures their area of the product delights their intended audiences and forms a coherent experience with other features.
Champions users and a user-centred approach with stakeholders.

๐Ÿš€ Product - ๐Ÿ—ƒ๏ธ Domain Knowledge

Your expected level is 3

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
1 Can prioritise defined tasks based on effort, impact, user needs and business goals.
2 Understands core principles of web technologies, including HTTP(S)-based interactions between front-end clients and back-end servers/functions and APIs.
Understands the fundamentals of UNiDAYS Verification, the methods and their effectiveness
Knowledge of dependent systems and infrastructure in UNiDAYS such as Bronto, Segment
Understands the need to consider, and takes, expert advice. Applies the concepts correctly and demonstrates a strong interest in their area.
3 Understands how code is tested, deployed and version-controlled for native apps and web interfaces (sites / api)
Develops and maintains solid foundation of market knowledge in their area, proactively identifies potential issues/risks.

๐Ÿš€ Product - ๐Ÿ“Š Data Skills

Your expected level is 3

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
1 Seeks out the information they need to solve a problem.
Keeps stakeholders updated on progress and ensures they have what they need.
Able to clearly articulate what weโ€™re working on and why.
2 Collaborates with product analyst to set up the right things to track. Understand what a metric actually measures and how reliable/direct it is.
Closely tracks performance of their squad, and how to influence it. Draws reliable conclusions from qualitative and quantitative data.
3 Closely tracks and understands how metrics interact with and impact other group/business metrics.
Identifies when and how to set experiments, supported by a product data analyst. Incorporates results into future iterations.
Can assimilate new information easily, and can synthesise qualitative and quantitative inputs to form reliable insights into user needs and behaviour.

๐Ÿš€ Product - ๐ŸŽŽ Working Through Others

Your expected level is 4

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
1 Always starts with user needs and acts as the voice of the user within their squad.
Able to translate needs into user stories/jobs to be done. Ensures that anything shipped meets users needs. Understands the fidelity needed for different stages of rollout.
2 Sets squad rhythm and routines - facilitates agreement on how they all work together to discover, define and ship features or experiments to meet their goals.
Works collaboratively to get the best out of all of the people in their squad, involving all disciplines throughout. Takes proactive steps to build and maintain team health, e.g. resolve conflict, counter inertia.
Point person for the squad - does whatever is needed to unblock or support the squad and their delivery. Escalates and delegates appropriately.
Ensures the squad has the skills and resources it needs to ship autonomously.
3 Servant leader who empowers the squad to achieve more and be ambitious (test sooner, generate more ideas, think broadly), valuing outcome over output.
Ensures the squad are aware of what other squads are working on and how that relates to their squadโ€™s goals.
Coaches Associate Product Managers and helps them identify and achieve personal development goals.
4 Understands how the needs of the team vary across product and team lifecycle and adapts accordingly.
Open to being challenged, encourages constructive conflict and maximises the talent of others. Makes the squad โ€œmissionaries, not mercenariesโ€.

๐Ÿš€ Product - ๐Ÿ‘” Execution

Your expected level is 3

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
1 Understands and appreciates the appropriate use of HTML, CSS, JS and native code.
Demonstrates appetite and aptitude to learn about the context the product operates in.
2 Tends to action - narrowing in on a MVP to help learn. Comfortable with releasing uncomfortable first versions (done is better than perfect).
Leads squad in prioritising work with some ambiguity or competing demands.
Makes sure the team have everything they need to be productive.
Maintains sensible work in progress limits and knows when and how to say no.
3 Able to prioritise effectively on multiple dimensions - makes sure the urgent doesnโ€™t always outdo the important; that there is a balance between new work, maintenance, fixing issues; long- and short-term work.
Employs speed as a habit.

๐Ÿ•ต๏ธโ€โ™€๏ธ Business Analyst

Summary

Level Overview

๐Ÿ Core ๐Ÿš€ Product
๐Ÿ“ฏ Delivering Value ๐ŸŽฏ Client Focus ๐Ÿ“… Planning and Organisation ๐Ÿคน Problem Solving ๐Ÿ’ฌ Communication ๐Ÿฅ‡ Striving For Success ๐Ÿ‘จโ€๐Ÿ‘จโ€๐Ÿ‘ง Team Orientation ๐Ÿคน Opportunity Analysis ๐Ÿ‘ฉโ€๐ŸŽ“ User Centricity ๐Ÿ—ƒ๏ธ Domain Knowledge ๐Ÿ“Š Data Skills ๐ŸŽŽ Working Through Others ๐Ÿ‘” Execution
๐Ÿ•ต๏ธโ€โ™€๏ธ Business Analyst ๐Ÿ‘จโ€๐Ÿ”ง Play3r ๐Ÿง™ 1337 ๐Ÿ‘ฉโ€๐Ÿซ Pr0 ๐Ÿ‘ฉโ€๐Ÿซ Pr0 ๐Ÿ‘ฉโ€๐Ÿซ Pr0 ๐Ÿ‘ฉโ€๐Ÿซ Pr0 ๐Ÿ‘จโ€๐Ÿ”ง Play3r 4 3 3 3 4 3

๐Ÿ•ต๏ธโ€โ™€๏ธ Business Analyst - ๐Ÿ•ต๏ธโ€โ™€๏ธ Business Analyst

Actions - BETA

Summary

The Business Analyst takes responsibility for identifying and solving key business problems. This is achieved by spending time with business stakeholders, gathering their needs and requirements. These requirements are subsequently turned into discreet work items. The BA works closely with the Product Owner, overseeing the delivery of work, feeding progress updates back to stakeholders.

Criteria

๐Ÿ“ฏ Delivering Value - ๐Ÿ‘จโ€๐Ÿ”ง Play3r

๐Ÿ Core

  • Bases recommendations on citable, sound analysis of risks, benefits and value
  • Considers and discusses alternative ways of performing tasks to enhance productivity and delivery of value
  • Demonstrate a robust approach to producing estimates i.e. breaking down tasks into sub-elements and quantifying time required
  • Demonstrates appreciation of RoI when defining and performing tasks by vocally considering effort vs value return
  • Identifies opportunities with existing products/solutions to further develop value opportunities
  • Self-conscious of rabbit-holes, and can identify when in one
  • Holds an iterative, and value-incrementing approach to solutions development, always considering MVP/S
  • Doesnโ€™t over-engineer or gold-plate solutions unnecessessarilly

๐ŸŽฏ Client Focus - ๐Ÿง™ 1337

๐Ÿ Core

  • Conceives and drives the development of solutions that anticipate impending client needs
  • Ability to read clients and agree desired outcomes that are mutually beneficial i.e. win/win outcomes
  • Proactively uses knowledge of the client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs
  • Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates.

๐Ÿ“… Planning and Organisation - ๐Ÿ‘ฉโ€๐Ÿซ Pr0

๐Ÿ Core

  • Manages multiple complex projects using established project management methodologies
  • Integrates inputs from different sources/team members; optimises their contribution relevant to work programme
  • Optimises the allocation of resources
  • Assigns responsibilities and sets deadlines for tasks
  • Identifies critical path activities from project plans; concentrates extra effort on tasks where any delays impact on overall deadline
  • Sets/attends regular project meetings to assess progress against action plans and to ensure monitoring activity is routinely conducted
  • Varies project plan activity sequencing and timelines according to available resource to avoid delays

๐Ÿคน Problem Solving - ๐Ÿ‘ฉโ€๐Ÿซ Pr0

๐Ÿ Core

  • Ensures recommendations are evidence based. Bases decisions on robust analysis of the situation
  • Conducts option appraisal: systematically compares a number of approaches, weighs up relevant data before applying judgement; then makes recommendations.
  • Considers financial, technical, security and other risks before taking action or making decisions
  • Able to effectively and logically defend judgements if challenged

๐Ÿ’ฌ Communication - ๐Ÿ‘ฉโ€๐Ÿซ Pr0

๐Ÿ Core

  • Provides clear and easily understood briefs to others, making clear expected outcomes and which tasks are to be completed by whom
  • Displays strong presentation/writing skills
  • Ensures all relevant information is communicated to others to enable them to successfully execute delegated tasks
  • Presents proposals in a clear and structured manner
  • Produces and maintains clear & concise technical specifications throughout the project
  • Seeks out and gives constructive, actionable feedback where valuable.
  • Can gather influence and support for their work, confidently debating and defending their decisions and approach.
  • Able to simply explain complex concepts and deliver difficult messages clearly.

๐Ÿฅ‡ Striving For Success - ๐Ÿ‘ฉโ€๐Ÿซ Pr0

๐Ÿ Core

  • Consistently reflects on own performance & seeks continuous improvement
  • Seeks to exceed expectations
  • Demonstrates an attention to detail and quality, and looks to evaluate solutions as part of a desire to drive quality improvement
  • Aware of own credibility. Actively seeks to reinforce and enhance this
  • Devotes time to expand technical expertise to inform and improve client solutions & work processes
  • Seeks views of others and accepts constructive criticism

๐Ÿ‘จโ€๐Ÿ‘จโ€๐Ÿ‘ง Team Orientation - ๐Ÿ‘จโ€๐Ÿ”ง Play3r

๐Ÿ Core

  • Makes self available to others; proactively offers to assist others with activities to meet deadlines or manage short-term work pressures
  • Regularly and pro-actively communicates with colleagues regarding project or task progress.
  • Prepares for and actively participates in team meetings
  • Willingly seeks input and ideas from colleagues

๐Ÿคน Opportunity Analysis - 4

๐Ÿš€ Product

  • Successfully leads initiatives with high levels of uncertainty, from discovery to successful adoption or retirement.
  • Brings structure, clarity and new insights to ambiguous or complex problems. Can often find ways to make it possible to โ€˜do bothโ€™ by reframing problem or approach.

๐Ÿ‘ฉโ€๐ŸŽ“ User Centricity - 3

๐Ÿš€ Product

  • In depth knowledge of current and potential users. Manages trade-offs between user needs.
  • Ensures their area of the product delights their intended audiences and forms a coherent experience with other features.
  • Champions users and a user-centred approach with stakeholders.

๐Ÿ—ƒ๏ธ Domain Knowledge - 3

๐Ÿš€ Product

  • Understands how code is tested, deployed and version-controlled for native apps and web interfaces (sites / api)
  • Develops and maintains solid foundation of market knowledge in their area, proactively identifies potential issues/risks.

๐Ÿ“Š Data Skills - 3

๐Ÿš€ Product

  • Closely tracks and understands how metrics interact with and impact other group/business metrics.
  • Identifies when and how to set experiments, supported by a product data analyst. Incorporates results into future iterations.
  • Can assimilate new information easily, and can synthesise qualitative and quantitative inputs to form reliable insights into user needs and behaviour.

๐ŸŽŽ Working Through Others - 4

๐Ÿš€ Product

  • Understands how the needs of the team vary across product and team lifecycle and adapts accordingly.
  • Open to being challenged, encourages constructive conflict and maximises the talent of others. Makes the squad โ€œmissionaries, not mercenariesโ€.

๐Ÿ‘” Execution - 3

๐Ÿš€ Product

  • Able to prioritise effectively on multiple dimensions - makes sure the urgent doesnโ€™t always outdo the important; that there is a balance between new work, maintenance, fixing issues; long- and short-term work.
  • Employs speed as a habit.

๐Ÿ•ต๏ธโ€โ™€๏ธ Business Analyst - ๐Ÿ•ต๏ธโ€โ™€๏ธ Business Analyst

๐Ÿ Core - ๐Ÿ“ฏ Delivering Value

Your expected level is ๐Ÿ‘จโ€๐Ÿ”ง Play3r

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Actively contributes to the design of products and solutions
Aware of the value of providing outstanding client service and what can be done on a day-to-day basis to deliver this
Justifies the use of business resources and suggested changes to processes in terms of value deliverance
Clear on the purpose and value of all tasks and will seek clarification when not
Accurately estimates the amount of effort required to complete projects, and performs duties to the required standard within agreed timescales
Aware of competitive nature of the business, who we compete with and how UNiDAYS can be different
๐Ÿ‘จโ€๐Ÿ”ง Play3r Bases recommendations on citable, sound analysis of risks, benefits and value
Considers and discusses alternative ways of performing tasks to enhance productivity and delivery of value
Demonstrate a robust approach to producing estimates i.e. breaking down tasks into sub-elements and quantifying time required
Demonstrates appreciation of RoI when defining and performing tasks by vocally considering effort vs value return
Identifies opportunities with existing products/solutions to further develop value opportunities
Self-conscious of rabbit-holes, and can identify when in one
Holds an iterative, and value-incrementing approach to solutions development, always considering MVP/S
Doesnโ€™t over-engineer or gold-plate solutions unnecessessarilly

๐Ÿ Core - ๐ŸŽฏ Client Focus

Your expected level is ๐Ÿง™ 1337

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Work activities are directed by, or focused on client needs; client remains primary focus
Demonstrates a genuine interest in clients and visibly acts in their best interests
Makes self-visible or available as a point of contact for clients
Manages all client enquiries in a professional and understanding way
Invites and receptive to client feedback
Understands who their client and stakeholders are for every task
Responds and meets client requests in a timely and appropriate manner
๐Ÿ‘จโ€๐Ÿ”ง Play3r Actively listens to clients to identify and understand their needs and objectives; asks questions to identify client interests, views & motivations
Consults clients when exploring solution options
Proactively undertakes appropriate research to build client knowledge & help inform discussions
Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates
Proactively uses knowledge of client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs
Successfully adapts solutions to reflect changes in client requirements
Develops solutions which clients find easy to use and understand; adopts the clientโ€™s perspective to aid product design
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Utilises broad domain knowledge to recommend improved solutions
Ability to deal with changing requirements from clients and changes in focus
Represents the client and their interests in discussions, and ensures all decisions are made with the clientโ€™s context considered
Undertakes appropriate research to build Client knowledge & help inform discussions
Maintains the customers best interests at heart. Designs solutions which are appropriate and add the required value.
๐Ÿง™ 1337 Conceives and drives the development of solutions that anticipate impending client needs
Ability to read clients and agree desired outcomes that are mutually beneficial i.e. win/win outcomes
Proactively uses knowledge of the client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs
Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates.

๐Ÿ Core - ๐Ÿ“… Planning and Organisation

Your expected level is ๐Ÿ‘ฉโ€๐Ÿซ Pr0

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Actively listens to identify and understand needs and objectives; asks questions to identify interests, views & motivations
Understands the objectives of and participates actively in team ceremonies. Prepared and organised to make the most of squad time.
Consults stakeholders when exploring solution options.
Undertakes appropriate research to build client knowledge & help inform discussions
Fully competent with the day-to-day use of JIRA and other productivity tools
Proactively uses knowledge of the business, needs & objectives to drive the development & delivery of appropriate solutions
Successfully adapts service provision to reflect changes in requirements
Ensures stakeholders are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates
๐Ÿ‘จโ€๐Ÿ”ง Play3r Develops clear, documented action plans, with realistic expectations & objectives
Anticipates & realistically appraises potential problems or changes; develops contingency plans to ensure desired outcome is achieved effectively within agreed timelines
Converts plans to task components for self and others, including timelines & targets
Accurately tracks own development progress and effectively forecasts output
Takes full responsibility for own productivity and output.
Accurately identifies & secures required resources before implementing plans e.g. adequate capacity in team
Able to balance time dedicated to maintaining existing business with business development
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Manages multiple complex projects using established project management methodologies
Integrates inputs from different sources/team members; optimises their contribution relevant to work programme
Optimises the allocation of resources
Assigns responsibilities and sets deadlines for tasks
Identifies critical path activities from project plans; concentrates extra effort on tasks where any delays impact on overall deadline
Sets/attends regular project meetings to assess progress against action plans and to ensure monitoring activity is routinely conducted
Varies project plan activity sequencing and timelines according to available resource to avoid delays

๐Ÿ Core - ๐Ÿคน Problem Solving

Your expected level is ๐Ÿ‘ฉโ€๐Ÿซ Pr0

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Takes immediate action or initiative to resolve issues preventing satisfactory work completion; including seeking help from others
Comes to line manager with potential solutions to problems rather than just presenting the issue
Considers past experience of similar situations & existing procedures to think through potential approaches to addressing problems
Records solutions appropriately, with concise and complete explanations and justifications
When asked can suggest some improvements to work processes to prevent future problems
Refuses to become blocked. Tries to unblock themselves first before seeking help
Distinguishes between relevant and irrelevant information in order to make logical decisions
Openly acknowledge mistakes & takes action to rectify them
๐Ÿ‘จโ€๐Ÿ”ง Play3r Uses research to better understand an issue and come to reasoned decisions about how to resolve a problem
Identifies the root causes of blockers
Uses visualisation tools (SWOT, brainstorming, cause-effect diagrams) to gain fuller understanding of issues
Analytical; deduces meaning from numerical & verbal data sources & uses such data to generate solutions to current problems or future changes
Where relevant develops tools or models to further analyse data sources e.g. to test assumptions or develop scenarios
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Ensures recommendations are evidence based. Bases decisions on robust analysis of the situation
Conducts option appraisal: systematically compares a number of approaches, weighs up relevant data before applying judgement; then makes recommendations.
Considers financial, technical, security and other risks before taking action or making decisions
Able to effectively and logically defend judgements if challenged

๐Ÿ Core - ๐Ÿ’ฌ Communication

Your expected level is ๐Ÿ‘ฉโ€๐Ÿซ Pr0

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Actively listens to project briefs and asks questions where necessary to clarify understanding of own role and the project as a whole
Where unsure checks what the expectations are for the delivery of tasks
Asks for feedback and advice where necessary to enable successful completion of delegated work
Shows interpersonal sensitivity
Communicates concisely and clearly, sticking to facts and avoiding jargon, acronyms or abbreviations where appropriate
Treats all interactions with respect and compassion
Establishes the quality and frequency of feedback required by manager / client and routinely meets these requirements
Acts as a role model for corporate standards of integrity both within the business and externally
๐Ÿ‘จโ€๐Ÿ”ง Play3r Maintains a constant dialogue with all project stakeholders to ensure a clear and joint understanding of project direction and progress
Translates complex issues into simple terms and manageable chunks for others to understand
Verifies that others have received, consumed and understood presented information during discussions
Produces reports which are accurate, easily understood, succinct and worded appropriately for target audience
Identifies assumptions, shares direction and tailors communication to audience.
Communicates effectively to a wide range of stakeholders, e.g. sharing updates at all hands
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Provides clear and easily understood briefs to others, making clear expected outcomes and which tasks are to be completed by whom
Displays strong presentation/writing skills
Ensures all relevant information is communicated to others to enable them to successfully execute delegated tasks
Presents proposals in a clear and structured manner
Produces and maintains clear & concise technical specifications throughout the project
Seeks out and gives constructive, actionable feedback where valuable.
Can gather influence and support for their work, confidently debating and defending their decisions and approach.
Able to simply explain complex concepts and deliver difficult messages clearly.

๐Ÿ Core - ๐Ÿฅ‡ Striving For Success

Your expected level is ๐Ÿ‘ฉโ€๐Ÿซ Pr0

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Tackles work with enthusiasm, and takes a positive outlook when things are difficult
Shows commitment to work objectives & underlying tasks
Willing to accept advice from others regarding how objectives could be achieved
Sets deadlines and strives to meet them
Gains a sense of achievement and self-satisfaction from successfully meeting targets and business needs
Prepared to examine own skills and abilities to identify ways of improving performance e.g. discusses personal development with line manager
๐Ÿ‘จโ€๐Ÿ”ง Play3r Perseveres to overcome obstacles / resistance until objectives are fully met and tasks completed
Proactive in taking on extra tasks or responsibility
Prepared to work flexibly, including working beyond standard hours in order to finish tasks to meet project deadlines
Actively seeks out work and maintains to-do lists for personal peeves
Self-motivated to achieve; shows initiative and performs to a high level with low levels of supervision
Adopts good practice or new techniques from others.
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Consistently reflects on own performance & seeks continuous improvement
Seeks to exceed expectations
Demonstrates an attention to detail and quality, and looks to evaluate solutions as part of a desire to drive quality improvement
Aware of own credibility. Actively seeks to reinforce and enhance this
Devotes time to expand technical expertise to inform and improve client solutions & work processes
Seeks views of others and accepts constructive criticism

๐Ÿ Core - ๐Ÿ‘จโ€๐Ÿ‘จโ€๐Ÿ‘ง Team Orientation

Your expected level is ๐Ÿ‘จโ€๐Ÿ”ง Play3r

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Shows genuine commitment to the team and company
Prepared to compromise or go with team decision
Easily and quickly adapts to new challenges and ways of working
Takes responsibility for own actions
Has positive relationships with team members displaying high levels of reliability and responsibility
Always ready and available to help others
๐Ÿ‘จโ€๐Ÿ”ง Play3r Makes self available to others; proactively offers to assist others with activities to meet deadlines or manage short-term work pressures
Regularly and pro-actively communicates with colleagues regarding project or task progress.
Prepares for and actively participates in team meetings
Willingly seeks input and ideas from colleagues

๐Ÿš€ Product - ๐Ÿคน Opportunity Analysis

Your expected level is 4

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
1 Assesses if features they are involved with are needed, how it solves customer problems and how it contributes to a measurable business objective.
Demonstrates enthusiasm to learn a range of problem-solving techniques and practices.
Understands how product works in their squad, which problems it solves and how it is performing
2 Able to clarify the boundaries of a problem and how it applies to the work at hand
Is able to break a problem down into manageable solveable chunks
Able to incrementally apply solutions, learning and adjusting through measurement and insight
Uses or fosters creativity and experimentation to find and solve problems.
Uses visualisation tools (SWOT, brainstorming, cause-effect diagrams) to gain fuller understanding of issues
Where relevant develops tools or models to further analyse data sources e.g. to test assumptions or develop scenarios
Analytical; deduces meaning from numerical & verbal data sources & uses such data to generate solutions to current problems or future changes
Considers which features to remove, as well as maintain.
Learns from failure and success. Shares and builds on that learning.
Asks good questions to get to the root of a problem or opportunity.
Able to apply domain knowledge in order to solve a problem
3 Defines a clear, compelling and ambitious product vision and strategy for their remit.
4 Successfully leads initiatives with high levels of uncertainty, from discovery to successful adoption or retirement.
Brings structure, clarity and new insights to ambiguous or complex problems. Can often find ways to make it possible to โ€˜do bothโ€™ by reframing problem or approach.

๐Ÿš€ Product - ๐Ÿ‘ฉโ€๐ŸŽ“ User Centricity

Your expected level is 3

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
1 Closely tracks metrics for features. Uses them to spot issues and measure success.
Understands how squadโ€™s work links to business objectives and key performance indicators.
2 Can identify who users are and what their needs are, based on evidence. Regularly engages with users and can carry out usability testing unassisted.
Creates shared context and understanding of user needs in their squad. Helps their squad to identify and solve user problems, instead of jumping to features. Ensures that solutions to problems are delightful and high quality.
3 In depth knowledge of current and potential users. Manages trade-offs between user needs.
Ensures their area of the product delights their intended audiences and forms a coherent experience with other features.
Champions users and a user-centred approach with stakeholders.

๐Ÿš€ Product - ๐Ÿ—ƒ๏ธ Domain Knowledge

Your expected level is 3

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
1 Can prioritise defined tasks based on effort, impact, user needs and business goals.
2 Understands core principles of web technologies, including HTTP(S)-based interactions between front-end clients and back-end servers/functions and APIs.
Understands the fundamentals of UNiDAYS Verification, the methods and their effectiveness
Knowledge of dependent systems and infrastructure in UNiDAYS such as Bronto, Segment
Understands the need to consider, and takes, expert advice. Applies the concepts correctly and demonstrates a strong interest in their area.
3 Understands how code is tested, deployed and version-controlled for native apps and web interfaces (sites / api)
Develops and maintains solid foundation of market knowledge in their area, proactively identifies potential issues/risks.

๐Ÿš€ Product - ๐Ÿ“Š Data Skills

Your expected level is 3

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
1 Seeks out the information they need to solve a problem.
Keeps stakeholders updated on progress and ensures they have what they need.
Able to clearly articulate what weโ€™re working on and why.
2 Collaborates with product analyst to set up the right things to track. Understand what a metric actually measures and how reliable/direct it is.
Closely tracks performance of their squad, and how to influence it. Draws reliable conclusions from qualitative and quantitative data.
3 Closely tracks and understands how metrics interact with and impact other group/business metrics.
Identifies when and how to set experiments, supported by a product data analyst. Incorporates results into future iterations.
Can assimilate new information easily, and can synthesise qualitative and quantitative inputs to form reliable insights into user needs and behaviour.

๐Ÿš€ Product - ๐ŸŽŽ Working Through Others

Your expected level is 4

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
1 Always starts with user needs and acts as the voice of the user within their squad.
Able to translate needs into user stories/jobs to be done. Ensures that anything shipped meets users needs. Understands the fidelity needed for different stages of rollout.
2 Sets squad rhythm and routines - facilitates agreement on how they all work together to discover, define and ship features or experiments to meet their goals.
Works collaboratively to get the best out of all of the people in their squad, involving all disciplines throughout. Takes proactive steps to build and maintain team health, e.g. resolve conflict, counter inertia.
Point person for the squad - does whatever is needed to unblock or support the squad and their delivery. Escalates and delegates appropriately.
Ensures the squad has the skills and resources it needs to ship autonomously.
3 Servant leader who empowers the squad to achieve more and be ambitious (test sooner, generate more ideas, think broadly), valuing outcome over output.
Ensures the squad are aware of what other squads are working on and how that relates to their squadโ€™s goals.
Coaches Associate Product Managers and helps them identify and achieve personal development goals.
4 Understands how the needs of the team vary across product and team lifecycle and adapts accordingly.
Open to being challenged, encourages constructive conflict and maximises the talent of others. Makes the squad โ€œmissionaries, not mercenariesโ€.

๐Ÿš€ Product - ๐Ÿ‘” Execution

Your expected level is 3

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
1 Understands and appreciates the appropriate use of HTML, CSS, JS and native code.
Demonstrates appetite and aptitude to learn about the context the product operates in.
2 Tends to action - narrowing in on a MVP to help learn. Comfortable with releasing uncomfortable first versions (done is better than perfect).
Leads squad in prioritising work with some ambiguity or competing demands.
Makes sure the team have everything they need to be productive.
Maintains sensible work in progress limits and knows when and how to say no.
3 Able to prioritise effectively on multiple dimensions - makes sure the urgent doesnโ€™t always outdo the important; that there is a balance between new work, maintenance, fixing issues; long- and short-term work.
Employs speed as a habit.

๐Ÿ‘จโ€๐Ÿ’ผ Product Manager

Summary

Level Overview

๐Ÿ Core ๐Ÿš€ Product
๐Ÿ“ฏ Delivering Value ๐ŸŽฏ Client Focus ๐Ÿ“… Planning and Organisation ๐Ÿคน Problem Solving ๐Ÿ’ฌ Communication ๐Ÿฅ‡ Striving For Success ๐Ÿ‘จโ€๐Ÿ‘จโ€๐Ÿ‘ง Team Orientation ๐Ÿคน Opportunity Analysis ๐Ÿ‘ฉโ€๐ŸŽ“ User Centricity ๐Ÿ—ƒ๏ธ Domain Knowledge ๐Ÿ“Š Data Skills ๐ŸŽŽ Working Through Others ๐Ÿ‘” Execution
๐Ÿ‘จโ€๐Ÿ’ผ Senior Product Manager ๐Ÿง™ 1337 ๐Ÿง™ 1337 ๐Ÿง™ 1337 ๐Ÿง™ 1337 ๐Ÿง™ 1337 ๐Ÿง™ 1337 ๐Ÿง™ 1337 4 4 4 4 4 3

๐Ÿ‘จโ€๐Ÿ’ผ Senior Product Manager - ๐Ÿ‘จโ€๐Ÿ’ผ Product Manager

Actions - BETA

Summary

The Senior Product Manager translates our product vision into strategic goals for the Product and Engineering teams. Product Managers are responsible, end-to-end, for improving our product within the teamโ€™s mission. Working cross-functionally, with Researchers, Designers and Engineers to improve user experience and develop new features for millions of daily users.

Criteria

๐Ÿ“ฏ Delivering Value - ๐Ÿง™ 1337

๐Ÿ Core

  • Tracks team / department / company KPIs and maintains robust forecasts
  • Conducts detailed planning/modelling of new proposals to comprehensively evaluate the value/RoI impact of options.
  • Has a sound understanding of accountancy terms linked to business accounts; applies knowledge to inform business operations
  • Manages technical/financial risks, develops robust systems to mitigate any identified risks.
  • Employs robust and evidence based approach to developing strategy; works to understand audience dynamics, clearly identify needs, segment of the audience, offer competitively advantaged products and services.

๐ŸŽฏ Client Focus - ๐Ÿง™ 1337

๐Ÿ Core

  • Conceives and drives the development of solutions that anticipate impending client needs
  • Ability to read clients and agree desired outcomes that are mutually beneficial i.e. win/win outcomes
  • Proactively uses knowledge of the client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs
  • Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates.

๐Ÿ“… Planning and Organisation - ๐Ÿง™ 1337

๐Ÿ Core

  • Conducts a robust situational analysis โ€“ market/technology attractiveness & competitive position
  • Devises strategies aligned to analysis of market/technology; aware of alternative strategic options
  • Segments the market to identify most value generating client groups or segments; positions company offer to satisfy needs of key user groups
  • Sets SMART Strategic objectives/goals; devises critical success factors (CSFs) aligned to strategy; sets KPIs/performance metrics to track implementation
  • Presents evidence (e.g. DAM, Verification, usage, impressions) to justify strategy adopted
  • Outlines exactly how strategy will be delivered; clarifies accountabilities, workload, resources needed, milestones and expectations

๐Ÿคน Problem Solving - ๐Ÿง™ 1337

๐Ÿ Core

  • Makes sound judgement even when making complex or difficult decisions or when under time pressures.
  • Sets processes for managing business risk
  • Takes full accountability for implementing resultant decisions
  • Identifies potential blockers before they occur, and prevents them

๐Ÿ’ฌ Communication - ๐Ÿง™ 1337

๐Ÿ Core

  • Ensures the team has strong relationships with stakeholders, fully recognises their constraints and concerns and creates mutual recognition and trust.
  • Consistently and frequently communicates / demonstrates organisational values, expectations and boundaries
  • Communicates business needs to others, conveying the importance of these needs from all perspectives
  • Produces detailed and accurate delivery plans, presenting them objectively and transparently
  • Motivates and engages employees through communication
  • Articulates and unites a team behind a clear and compelling vision, mission and strategy, along multiple time horizons.

๐Ÿฅ‡ Striving For Success - ๐Ÿง™ 1337

๐Ÿ Core

  • Consistently strives to achieve targets or goals at a team/departmental/company level
  • Prepared to take calculated risks to improve performance/delivery
  • Is never satisfied with current business performance; continually seeks to improve business performance & drive the organisation forward
  • Monitors business performance
  • Seeks ways to enhance team performance; reinforces and rewards positive achievements to encourage further improvement
  • Pursues potential business opportunity leads, or creates openings for others
  • Prepared to constructively challenge the practices or rationale of others in order to improve client solutions or work processes

๐Ÿ‘จโ€๐Ÿ‘จโ€๐Ÿ‘ง Team Orientation - ๐Ÿง™ 1337

๐Ÿ Core

  • Seeks to understand team needs, motivations, strengths, dynamics to inform and optimise working arrangements and team performance
  • Employs robust methods for selecting team members for job roles
  • Strives to identify ways to improve team working processes and enhance team performance
  • Able to have difficult conversations where required
  • Shares team success internally and with other divisions; supportively encourages admission of collective mistakes, encouraging the team to learn from their experiences
  • Identifies sources of conflict within the team and acts in a facilitative manner to resolve conflict or improve cohesion

๐Ÿคน Opportunity Analysis - 4

๐Ÿš€ Product

  • Successfully leads initiatives with high levels of uncertainty, from discovery to successful adoption or retirement.
  • Brings structure, clarity and new insights to ambiguous or complex problems. Can often find ways to make it possible to โ€˜do bothโ€™ by reframing problem or approach.

๐Ÿ‘ฉโ€๐ŸŽ“ User Centricity - 4

๐Ÿš€ Product

  • Is a champion for user experience and starting with user needs - helps senior stakeholders and team members to understand the value of this approach.
  • Can balance trade offs (or think creatively to increase the pie) between user need and business need.

๐Ÿ—ƒ๏ธ Domain Knowledge - 4

๐Ÿš€ Product

  • Conversant with overall UNiDAYS architecture, and highly knowledgeable about specific elements and services that are relevant to their area of responsibility.
  • Develops and maintains an in-depth market knowledge in at least one area and is able to challenge experts. Identifies market opportunities or product gaps.

๐Ÿ“Š Data Skills - 4

๐Ÿš€ Product

  • Makes data-driven decisions based on a multitude of complex, interdependent factors.
  • Can design and evaluate experiments, based on solid hypotheses. Proactively alters course when confidence of hitting goals is low.

๐ŸŽŽ Working Through Others - 4

๐Ÿš€ Product

  • Understands how the needs of the team vary across product and team lifecycle and adapts accordingly.
  • Open to being challenged, encourages constructive conflict and maximises the talent of others. Makes the squad โ€œmissionaries, not mercenariesโ€.

๐Ÿ‘” Execution - 3

๐Ÿš€ Product

  • Able to prioritise effectively on multiple dimensions - makes sure the urgent doesnโ€™t always outdo the important; that there is a balance between new work, maintenance, fixing issues; long- and short-term work.
  • Employs speed as a habit.

๐Ÿ‘จโ€๐Ÿ’ผ Senior Product Manager - ๐Ÿ‘จโ€๐Ÿ’ผ Product Manager

๐Ÿ Core - ๐Ÿ“ฏ Delivering Value

Your expected level is ๐Ÿง™ 1337

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Actively contributes to the design of products and solutions
Aware of the value of providing outstanding client service and what can be done on a day-to-day basis to deliver this
Justifies the use of business resources and suggested changes to processes in terms of value deliverance
Clear on the purpose and value of all tasks and will seek clarification when not
Accurately estimates the amount of effort required to complete projects, and performs duties to the required standard within agreed timescales
Aware of competitive nature of the business, who we compete with and how UNiDAYS can be different
๐Ÿ‘จโ€๐Ÿ”ง Play3r Bases recommendations on citable, sound analysis of risks, benefits and value
Considers and discusses alternative ways of performing tasks to enhance productivity and delivery of value
Demonstrate a robust approach to producing estimates i.e. breaking down tasks into sub-elements and quantifying time required
Demonstrates appreciation of RoI when defining and performing tasks by vocally considering effort vs value return
Identifies opportunities with existing products/solutions to further develop value opportunities
Self-conscious of rabbit-holes, and can identify when in one
Holds an iterative, and value-incrementing approach to solutions development, always considering MVP/S
Doesnโ€™t over-engineer or gold-plate solutions unnecessessarilly
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Tracks and proactively reports team/project feature/value deliverance
Monitors expenditure against budgets and initiates corrective action as required
Monitors and reports on implementation of financial and technical investment decisions and activity in terms of ROI
Proposals are accurately costed & accurately predict the iteration duration
Makes informed decisions regarding the acceptance of projects based on their viability
Proactively identifies risks and raises with senior leaders
Makes robust business cases when requesting investment
๐Ÿง™ 1337 Tracks team / department / company KPIs and maintains robust forecasts
Conducts detailed planning/modelling of new proposals to comprehensively evaluate the value/RoI impact of options.
Has a sound understanding of accountancy terms linked to business accounts; applies knowledge to inform business operations
Manages technical/financial risks, develops robust systems to mitigate any identified risks.
Employs robust and evidence based approach to developing strategy; works to understand audience dynamics, clearly identify needs, segment of the audience, offer competitively advantaged products and services.

๐Ÿ Core - ๐ŸŽฏ Client Focus

Your expected level is ๐Ÿง™ 1337

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Work activities are directed by, or focused on client needs; client remains primary focus
Demonstrates a genuine interest in clients and visibly acts in their best interests
Makes self-visible or available as a point of contact for clients
Manages all client enquiries in a professional and understanding way
Invites and receptive to client feedback
Understands who their client and stakeholders are for every task
Responds and meets client requests in a timely and appropriate manner
๐Ÿ‘จโ€๐Ÿ”ง Play3r Actively listens to clients to identify and understand their needs and objectives; asks questions to identify client interests, views & motivations
Consults clients when exploring solution options
Proactively undertakes appropriate research to build client knowledge & help inform discussions
Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates
Proactively uses knowledge of client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs
Successfully adapts solutions to reflect changes in client requirements
Develops solutions which clients find easy to use and understand; adopts the clientโ€™s perspective to aid product design
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Utilises broad domain knowledge to recommend improved solutions
Ability to deal with changing requirements from clients and changes in focus
Represents the client and their interests in discussions, and ensures all decisions are made with the clientโ€™s context considered
Undertakes appropriate research to build Client knowledge & help inform discussions
Maintains the customers best interests at heart. Designs solutions which are appropriate and add the required value.
๐Ÿง™ 1337 Conceives and drives the development of solutions that anticipate impending client needs
Ability to read clients and agree desired outcomes that are mutually beneficial i.e. win/win outcomes
Proactively uses knowledge of the client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs
Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates.

๐Ÿ Core - ๐Ÿ“… Planning and Organisation

Your expected level is ๐Ÿง™ 1337

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Actively listens to identify and understand needs and objectives; asks questions to identify interests, views & motivations
Understands the objectives of and participates actively in team ceremonies. Prepared and organised to make the most of squad time.
Consults stakeholders when exploring solution options.
Undertakes appropriate research to build client knowledge & help inform discussions
Fully competent with the day-to-day use of JIRA and other productivity tools
Proactively uses knowledge of the business, needs & objectives to drive the development & delivery of appropriate solutions
Successfully adapts service provision to reflect changes in requirements
Ensures stakeholders are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates
๐Ÿ‘จโ€๐Ÿ”ง Play3r Develops clear, documented action plans, with realistic expectations & objectives
Anticipates & realistically appraises potential problems or changes; develops contingency plans to ensure desired outcome is achieved effectively within agreed timelines
Converts plans to task components for self and others, including timelines & targets
Accurately tracks own development progress and effectively forecasts output
Takes full responsibility for own productivity and output.
Accurately identifies & secures required resources before implementing plans e.g. adequate capacity in team
Able to balance time dedicated to maintaining existing business with business development
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Manages multiple complex projects using established project management methodologies
Integrates inputs from different sources/team members; optimises their contribution relevant to work programme
Optimises the allocation of resources
Assigns responsibilities and sets deadlines for tasks
Identifies critical path activities from project plans; concentrates extra effort on tasks where any delays impact on overall deadline
Sets/attends regular project meetings to assess progress against action plans and to ensure monitoring activity is routinely conducted
Varies project plan activity sequencing and timelines according to available resource to avoid delays
๐Ÿง™ 1337 Conducts a robust situational analysis โ€“ market/technology attractiveness & competitive position
Devises strategies aligned to analysis of market/technology; aware of alternative strategic options
Segments the market to identify most value generating client groups or segments; positions company offer to satisfy needs of key user groups
Sets SMART Strategic objectives/goals; devises critical success factors (CSFs) aligned to strategy; sets KPIs/performance metrics to track implementation
Presents evidence (e.g. DAM, Verification, usage, impressions) to justify strategy adopted
Outlines exactly how strategy will be delivered; clarifies accountabilities, workload, resources needed, milestones and expectations

๐Ÿ Core - ๐Ÿคน Problem Solving

Your expected level is ๐Ÿง™ 1337

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Takes immediate action or initiative to resolve issues preventing satisfactory work completion; including seeking help from others
Comes to line manager with potential solutions to problems rather than just presenting the issue
Considers past experience of similar situations & existing procedures to think through potential approaches to addressing problems
Records solutions appropriately, with concise and complete explanations and justifications
When asked can suggest some improvements to work processes to prevent future problems
Refuses to become blocked. Tries to unblock themselves first before seeking help
Distinguishes between relevant and irrelevant information in order to make logical decisions
Openly acknowledge mistakes & takes action to rectify them
๐Ÿ‘จโ€๐Ÿ”ง Play3r Uses research to better understand an issue and come to reasoned decisions about how to resolve a problem
Identifies the root causes of blockers
Uses visualisation tools (SWOT, brainstorming, cause-effect diagrams) to gain fuller understanding of issues
Analytical; deduces meaning from numerical & verbal data sources & uses such data to generate solutions to current problems or future changes
Where relevant develops tools or models to further analyse data sources e.g. to test assumptions or develop scenarios
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Ensures recommendations are evidence based. Bases decisions on robust analysis of the situation
Conducts option appraisal: systematically compares a number of approaches, weighs up relevant data before applying judgement; then makes recommendations.
Considers financial, technical, security and other risks before taking action or making decisions
Able to effectively and logically defend judgements if challenged
๐Ÿง™ 1337 Makes sound judgement even when making complex or difficult decisions or when under time pressures.
Sets processes for managing business risk
Takes full accountability for implementing resultant decisions
Identifies potential blockers before they occur, and prevents them

๐Ÿ Core - ๐Ÿ’ฌ Communication

Your expected level is ๐Ÿง™ 1337

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Actively listens to project briefs and asks questions where necessary to clarify understanding of own role and the project as a whole
Where unsure checks what the expectations are for the delivery of tasks
Asks for feedback and advice where necessary to enable successful completion of delegated work
Shows interpersonal sensitivity
Communicates concisely and clearly, sticking to facts and avoiding jargon, acronyms or abbreviations where appropriate
Treats all interactions with respect and compassion
Establishes the quality and frequency of feedback required by manager / client and routinely meets these requirements
Acts as a role model for corporate standards of integrity both within the business and externally
๐Ÿ‘จโ€๐Ÿ”ง Play3r Maintains a constant dialogue with all project stakeholders to ensure a clear and joint understanding of project direction and progress
Translates complex issues into simple terms and manageable chunks for others to understand
Verifies that others have received, consumed and understood presented information during discussions
Produces reports which are accurate, easily understood, succinct and worded appropriately for target audience
Identifies assumptions, shares direction and tailors communication to audience.
Communicates effectively to a wide range of stakeholders, e.g. sharing updates at all hands
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Provides clear and easily understood briefs to others, making clear expected outcomes and which tasks are to be completed by whom
Displays strong presentation/writing skills
Ensures all relevant information is communicated to others to enable them to successfully execute delegated tasks
Presents proposals in a clear and structured manner
Produces and maintains clear & concise technical specifications throughout the project
Seeks out and gives constructive, actionable feedback where valuable.
Can gather influence and support for their work, confidently debating and defending their decisions and approach.
Able to simply explain complex concepts and deliver difficult messages clearly.
๐Ÿง™ 1337 Ensures the team has strong relationships with stakeholders, fully recognises their constraints and concerns and creates mutual recognition and trust.
Consistently and frequently communicates / demonstrates organisational values, expectations and boundaries
Communicates business needs to others, conveying the importance of these needs from all perspectives
Produces detailed and accurate delivery plans, presenting them objectively and transparently
Motivates and engages employees through communication
Articulates and unites a team behind a clear and compelling vision, mission and strategy, along multiple time horizons.

๐Ÿ Core - ๐Ÿฅ‡ Striving For Success

Your expected level is ๐Ÿง™ 1337

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Tackles work with enthusiasm, and takes a positive outlook when things are difficult
Shows commitment to work objectives & underlying tasks
Willing to accept advice from others regarding how objectives could be achieved
Sets deadlines and strives to meet them
Gains a sense of achievement and self-satisfaction from successfully meeting targets and business needs
Prepared to examine own skills and abilities to identify ways of improving performance e.g. discusses personal development with line manager
๐Ÿ‘จโ€๐Ÿ”ง Play3r Perseveres to overcome obstacles / resistance until objectives are fully met and tasks completed
Proactive in taking on extra tasks or responsibility
Prepared to work flexibly, including working beyond standard hours in order to finish tasks to meet project deadlines
Actively seeks out work and maintains to-do lists for personal peeves
Self-motivated to achieve; shows initiative and performs to a high level with low levels of supervision
Adopts good practice or new techniques from others.
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Consistently reflects on own performance & seeks continuous improvement
Seeks to exceed expectations
Demonstrates an attention to detail and quality, and looks to evaluate solutions as part of a desire to drive quality improvement
Aware of own credibility. Actively seeks to reinforce and enhance this
Devotes time to expand technical expertise to inform and improve client solutions & work processes
Seeks views of others and accepts constructive criticism
๐Ÿง™ 1337 Consistently strives to achieve targets or goals at a team/departmental/company level
Prepared to take calculated risks to improve performance/delivery
Is never satisfied with current business performance; continually seeks to improve business performance & drive the organisation forward
Monitors business performance
Seeks ways to enhance team performance; reinforces and rewards positive achievements to encourage further improvement
Pursues potential business opportunity leads, or creates openings for others
Prepared to constructively challenge the practices or rationale of others in order to improve client solutions or work processes

๐Ÿ Core - ๐Ÿ‘จโ€๐Ÿ‘จโ€๐Ÿ‘ง Team Orientation

Your expected level is ๐Ÿง™ 1337

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Shows genuine commitment to the team and company
Prepared to compromise or go with team decision
Easily and quickly adapts to new challenges and ways of working
Takes responsibility for own actions
Has positive relationships with team members displaying high levels of reliability and responsibility
Always ready and available to help others
๐Ÿ‘จโ€๐Ÿ”ง Play3r Makes self available to others; proactively offers to assist others with activities to meet deadlines or manage short-term work pressures
Regularly and pro-actively communicates with colleagues regarding project or task progress.
Prepares for and actively participates in team meetings
Willingly seeks input and ideas from colleagues
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Demonstrates awareness of different perspectives, working styles and preferences in team
Organises social or more formal team activities
Provides constructive feedback and suggestions, including to more senior colleagues
Defends colleagues in the face of unwarranted criticism
Encourages and assists with the personal development of others
Puts systems in place to encourage team communication and shared learning
Demonstrates trust of team members by fully delegating tasks or projects
๐Ÿง™ 1337 Seeks to understand team needs, motivations, strengths, dynamics to inform and optimise working arrangements and team performance
Employs robust methods for selecting team members for job roles
Strives to identify ways to improve team working processes and enhance team performance
Able to have difficult conversations where required
Shares team success internally and with other divisions; supportively encourages admission of collective mistakes, encouraging the team to learn from their experiences
Identifies sources of conflict within the team and acts in a facilitative manner to resolve conflict or improve cohesion

๐Ÿš€ Product - ๐Ÿคน Opportunity Analysis

Your expected level is 4

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
1 Assesses if features they are involved with are needed, how it solves customer problems and how it contributes to a measurable business objective.
Demonstrates enthusiasm to learn a range of problem-solving techniques and practices.
Understands how product works in their squad, which problems it solves and how it is performing
2 Able to clarify the boundaries of a problem and how it applies to the work at hand
Is able to break a problem down into manageable solveable chunks
Able to incrementally apply solutions, learning and adjusting through measurement and insight
Uses or fosters creativity and experimentation to find and solve problems.
Uses visualisation tools (SWOT, brainstorming, cause-effect diagrams) to gain fuller understanding of issues
Where relevant develops tools or models to further analyse data sources e.g. to test assumptions or develop scenarios
Analytical; deduces meaning from numerical & verbal data sources & uses such data to generate solutions to current problems or future changes
Considers which features to remove, as well as maintain.
Learns from failure and success. Shares and builds on that learning.
Asks good questions to get to the root of a problem or opportunity.
Able to apply domain knowledge in order to solve a problem
3 Defines a clear, compelling and ambitious product vision and strategy for their remit.
4 Successfully leads initiatives with high levels of uncertainty, from discovery to successful adoption or retirement.
Brings structure, clarity and new insights to ambiguous or complex problems. Can often find ways to make it possible to โ€˜do bothโ€™ by reframing problem or approach.

๐Ÿš€ Product - ๐Ÿ‘ฉโ€๐ŸŽ“ User Centricity

Your expected level is 4

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
1 Closely tracks metrics for features. Uses them to spot issues and measure success.
Understands how squadโ€™s work links to business objectives and key performance indicators.
2 Can identify who users are and what their needs are, based on evidence. Regularly engages with users and can carry out usability testing unassisted.
Creates shared context and understanding of user needs in their squad. Helps their squad to identify and solve user problems, instead of jumping to features. Ensures that solutions to problems are delightful and high quality.
3 In depth knowledge of current and potential users. Manages trade-offs between user needs.
Ensures their area of the product delights their intended audiences and forms a coherent experience with other features.
Champions users and a user-centred approach with stakeholders.
4 Is a champion for user experience and starting with user needs - helps senior stakeholders and team members to understand the value of this approach.
Can balance trade offs (or think creatively to increase the pie) between user need and business need.

๐Ÿš€ Product - ๐Ÿ—ƒ๏ธ Domain Knowledge

Your expected level is 4

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
1 Can prioritise defined tasks based on effort, impact, user needs and business goals.
2 Understands core principles of web technologies, including HTTP(S)-based interactions between front-end clients and back-end servers/functions and APIs.
Understands the fundamentals of UNiDAYS Verification, the methods and their effectiveness
Knowledge of dependent systems and infrastructure in UNiDAYS such as Bronto, Segment
Understands the need to consider, and takes, expert advice. Applies the concepts correctly and demonstrates a strong interest in their area.
3 Understands how code is tested, deployed and version-controlled for native apps and web interfaces (sites / api)
Develops and maintains solid foundation of market knowledge in their area, proactively identifies potential issues/risks.
4 Conversant with overall UNiDAYS architecture, and highly knowledgeable about specific elements and services that are relevant to their area of responsibility.
Develops and maintains an in-depth market knowledge in at least one area and is able to challenge experts. Identifies market opportunities or product gaps.

๐Ÿš€ Product - ๐Ÿ“Š Data Skills

Your expected level is 4

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
1 Seeks out the information they need to solve a problem.
Keeps stakeholders updated on progress and ensures they have what they need.
Able to clearly articulate what weโ€™re working on and why.
2 Collaborates with product analyst to set up the right things to track. Understand what a metric actually measures and how reliable/direct it is.
Closely tracks performance of their squad, and how to influence it. Draws reliable conclusions from qualitative and quantitative data.
3 Closely tracks and understands how metrics interact with and impact other group/business metrics.
Identifies when and how to set experiments, supported by a product data analyst. Incorporates results into future iterations.
Can assimilate new information easily, and can synthesise qualitative and quantitative inputs to form reliable insights into user needs and behaviour.
4 Makes data-driven decisions based on a multitude of complex, interdependent factors.
Can design and evaluate experiments, based on solid hypotheses. Proactively alters course when confidence of hitting goals is low.

๐Ÿš€ Product - ๐ŸŽŽ Working Through Others

Your expected level is 4

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
1 Always starts with user needs and acts as the voice of the user within their squad.
Able to translate needs into user stories/jobs to be done. Ensures that anything shipped meets users needs. Understands the fidelity needed for different stages of rollout.
2 Sets squad rhythm and routines - facilitates agreement on how they all work together to discover, define and ship features or experiments to meet their goals.
Works collaboratively to get the best out of all of the people in their squad, involving all disciplines throughout. Takes proactive steps to build and maintain team health, e.g. resolve conflict, counter inertia.
Point person for the squad - does whatever is needed to unblock or support the squad and their delivery. Escalates and delegates appropriately.
Ensures the squad has the skills and resources it needs to ship autonomously.
3 Servant leader who empowers the squad to achieve more and be ambitious (test sooner, generate more ideas, think broadly), valuing outcome over output.
Ensures the squad are aware of what other squads are working on and how that relates to their squadโ€™s goals.
Coaches Associate Product Managers and helps them identify and achieve personal development goals.
4 Understands how the needs of the team vary across product and team lifecycle and adapts accordingly.
Open to being challenged, encourages constructive conflict and maximises the talent of others. Makes the squad โ€œmissionaries, not mercenariesโ€.

๐Ÿš€ Product - ๐Ÿ‘” Execution

Your expected level is 3

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
1 Understands and appreciates the appropriate use of HTML, CSS, JS and native code.
Demonstrates appetite and aptitude to learn about the context the product operates in.
2 Tends to action - narrowing in on a MVP to help learn. Comfortable with releasing uncomfortable first versions (done is better than perfect).
Leads squad in prioritising work with some ambiguity or competing demands.
Makes sure the team have everything they need to be productive.
Maintains sensible work in progress limits and knows when and how to say no.
3 Able to prioritise effectively on multiple dimensions - makes sure the urgent doesnโ€™t always outdo the important; that there is a balance between new work, maintenance, fixing issues; long- and short-term work.
Employs speed as a habit.

๐Ÿงโ€โ™€๏ธ Head of Product

Summary

Level Overview

๐Ÿ Core ๐Ÿš€ Product
๐Ÿ“ฏ Delivering Value ๐ŸŽฏ Client Focus ๐Ÿ“… Planning and Organisation ๐Ÿคน Problem Solving ๐Ÿ’ฌ Communication ๐Ÿฅ‡ Striving For Success ๐Ÿ‘จโ€๐Ÿ‘จโ€๐Ÿ‘ง Team Orientation ๐Ÿคน Opportunity Analysis ๐Ÿ‘ฉโ€๐ŸŽ“ User Centricity ๐Ÿ—ƒ๏ธ Domain Knowledge ๐Ÿ“Š Data Skills ๐ŸŽŽ Working Through Others ๐Ÿ‘” Execution
๐Ÿงโ€โ™€๏ธ Head of Product ๐Ÿง™ 1337 ๐Ÿง™ 1337 ๐Ÿง™ 1337 ๐Ÿง™ 1337 ๐Ÿง™ 1337 ๐Ÿง™ 1337 ๐Ÿง™ 1337 4 4 5 4 4 5

๐Ÿงโ€โ™€๏ธ Head of Product - ๐Ÿงโ€โ™€๏ธ Head of Product

Actions - BETA

Summary

The Head of Product has responsibility for the overall direction of the product, innovation and delivery. The HoP will thoroughly understand the market, evaluating and identifying growth opportunities. Setting out a product Vision and Mission, setting the direction for the business. Recruitment and development is key in this position, helping members of the Product team to develop, and hiring exemplary candidates to fill any missing roles.

Criteria

๐Ÿ“ฏ Delivering Value - ๐Ÿง™ 1337

๐Ÿ Core

  • Tracks team / department / company KPIs and maintains robust forecasts
  • Conducts detailed planning/modelling of new proposals to comprehensively evaluate the value/RoI impact of options.
  • Has a sound understanding of accountancy terms linked to business accounts; applies knowledge to inform business operations
  • Manages technical/financial risks, develops robust systems to mitigate any identified risks.
  • Employs robust and evidence based approach to developing strategy; works to understand audience dynamics, clearly identify needs, segment of the audience, offer competitively advantaged products and services.

๐ŸŽฏ Client Focus - ๐Ÿง™ 1337

๐Ÿ Core

  • Conceives and drives the development of solutions that anticipate impending client needs
  • Ability to read clients and agree desired outcomes that are mutually beneficial i.e. win/win outcomes
  • Proactively uses knowledge of the client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs
  • Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates.

๐Ÿ“… Planning and Organisation - ๐Ÿง™ 1337

๐Ÿ Core

  • Conducts a robust situational analysis โ€“ market/technology attractiveness & competitive position
  • Devises strategies aligned to analysis of market/technology; aware of alternative strategic options
  • Segments the market to identify most value generating client groups or segments; positions company offer to satisfy needs of key user groups
  • Sets SMART Strategic objectives/goals; devises critical success factors (CSFs) aligned to strategy; sets KPIs/performance metrics to track implementation
  • Presents evidence (e.g. DAM, Verification, usage, impressions) to justify strategy adopted
  • Outlines exactly how strategy will be delivered; clarifies accountabilities, workload, resources needed, milestones and expectations

๐Ÿคน Problem Solving - ๐Ÿง™ 1337

๐Ÿ Core

  • Makes sound judgement even when making complex or difficult decisions or when under time pressures.
  • Sets processes for managing business risk
  • Takes full accountability for implementing resultant decisions
  • Identifies potential blockers before they occur, and prevents them

๐Ÿ’ฌ Communication - ๐Ÿง™ 1337

๐Ÿ Core

  • Ensures the team has strong relationships with stakeholders, fully recognises their constraints and concerns and creates mutual recognition and trust.
  • Consistently and frequently communicates / demonstrates organisational values, expectations and boundaries
  • Communicates business needs to others, conveying the importance of these needs from all perspectives
  • Produces detailed and accurate delivery plans, presenting them objectively and transparently
  • Motivates and engages employees through communication
  • Articulates and unites a team behind a clear and compelling vision, mission and strategy, along multiple time horizons.

๐Ÿฅ‡ Striving For Success - ๐Ÿง™ 1337

๐Ÿ Core

  • Consistently strives to achieve targets or goals at a team/departmental/company level
  • Prepared to take calculated risks to improve performance/delivery
  • Is never satisfied with current business performance; continually seeks to improve business performance & drive the organisation forward
  • Monitors business performance
  • Seeks ways to enhance team performance; reinforces and rewards positive achievements to encourage further improvement
  • Pursues potential business opportunity leads, or creates openings for others
  • Prepared to constructively challenge the practices or rationale of others in order to improve client solutions or work processes

๐Ÿ‘จโ€๐Ÿ‘จโ€๐Ÿ‘ง Team Orientation - ๐Ÿง™ 1337

๐Ÿ Core

  • Seeks to understand team needs, motivations, strengths, dynamics to inform and optimise working arrangements and team performance
  • Employs robust methods for selecting team members for job roles
  • Strives to identify ways to improve team working processes and enhance team performance
  • Able to have difficult conversations where required
  • Shares team success internally and with other divisions; supportively encourages admission of collective mistakes, encouraging the team to learn from their experiences
  • Identifies sources of conflict within the team and acts in a facilitative manner to resolve conflict or improve cohesion

๐Ÿคน Opportunity Analysis - 4

๐Ÿš€ Product

  • Successfully leads initiatives with high levels of uncertainty, from discovery to successful adoption or retirement.
  • Brings structure, clarity and new insights to ambiguous or complex problems. Can often find ways to make it possible to โ€˜do bothโ€™ by reframing problem or approach.

๐Ÿ‘ฉโ€๐ŸŽ“ User Centricity - 4

๐Ÿš€ Product

  • Is a champion for user experience and starting with user needs - helps senior stakeholders and team members to understand the value of this approach.
  • Can balance trade offs (or think creatively to increase the pie) between user need and business need.

๐Ÿ—ƒ๏ธ Domain Knowledge - 5

๐Ÿš€ Product

  • Well-informed about relevant technology advances, and how newer approaches/interfaces could be used to solve specific user problems.
  • Deep market knowledge within several key areas related to their group and wider business.

๐Ÿ“Š Data Skills - 4

๐Ÿš€ Product

  • Makes data-driven decisions based on a multitude of complex, interdependent factors.
  • Can design and evaluate experiments, based on solid hypotheses. Proactively alters course when confidence of hitting goals is low.

๐ŸŽŽ Working Through Others - 4

๐Ÿš€ Product

  • Understands how the needs of the team vary across product and team lifecycle and adapts accordingly.
  • Open to being challenged, encourages constructive conflict and maximises the talent of others. Makes the squad โ€œmissionaries, not mercenariesโ€.

๐Ÿ‘” Execution - 5

๐Ÿš€ Product

  • Makes successful trade offs in areas of extreme risk, complexity and uncertainty.
  • Coaches PMs in their area on effective and balanced prioritisation.

๐Ÿงโ€โ™€๏ธ Head of Product - ๐Ÿงโ€โ™€๏ธ Head of Product

๐Ÿ Core - ๐Ÿ“ฏ Delivering Value

Your expected level is ๐Ÿง™ 1337

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Actively contributes to the design of products and solutions
Aware of the value of providing outstanding client service and what can be done on a day-to-day basis to deliver this
Justifies the use of business resources and suggested changes to processes in terms of value deliverance
Clear on the purpose and value of all tasks and will seek clarification when not
Accurately estimates the amount of effort required to complete projects, and performs duties to the required standard within agreed timescales
Aware of competitive nature of the business, who we compete with and how UNiDAYS can be different
๐Ÿ‘จโ€๐Ÿ”ง Play3r Bases recommendations on citable, sound analysis of risks, benefits and value
Considers and discusses alternative ways of performing tasks to enhance productivity and delivery of value
Demonstrate a robust approach to producing estimates i.e. breaking down tasks into sub-elements and quantifying time required
Demonstrates appreciation of RoI when defining and performing tasks by vocally considering effort vs value return
Identifies opportunities with existing products/solutions to further develop value opportunities
Self-conscious of rabbit-holes, and can identify when in one
Holds an iterative, and value-incrementing approach to solutions development, always considering MVP/S
Doesnโ€™t over-engineer or gold-plate solutions unnecessessarilly
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Tracks and proactively reports team/project feature/value deliverance
Monitors expenditure against budgets and initiates corrective action as required
Monitors and reports on implementation of financial and technical investment decisions and activity in terms of ROI
Proposals are accurately costed & accurately predict the iteration duration
Makes informed decisions regarding the acceptance of projects based on their viability
Proactively identifies risks and raises with senior leaders
Makes robust business cases when requesting investment
๐Ÿง™ 1337 Tracks team / department / company KPIs and maintains robust forecasts
Conducts detailed planning/modelling of new proposals to comprehensively evaluate the value/RoI impact of options.
Has a sound understanding of accountancy terms linked to business accounts; applies knowledge to inform business operations
Manages technical/financial risks, develops robust systems to mitigate any identified risks.
Employs robust and evidence based approach to developing strategy; works to understand audience dynamics, clearly identify needs, segment of the audience, offer competitively advantaged products and services.

๐Ÿ Core - ๐ŸŽฏ Client Focus

Your expected level is ๐Ÿง™ 1337

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Work activities are directed by, or focused on client needs; client remains primary focus
Demonstrates a genuine interest in clients and visibly acts in their best interests
Makes self-visible or available as a point of contact for clients
Manages all client enquiries in a professional and understanding way
Invites and receptive to client feedback
Understands who their client and stakeholders are for every task
Responds and meets client requests in a timely and appropriate manner
๐Ÿ‘จโ€๐Ÿ”ง Play3r Actively listens to clients to identify and understand their needs and objectives; asks questions to identify client interests, views & motivations
Consults clients when exploring solution options
Proactively undertakes appropriate research to build client knowledge & help inform discussions
Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates
Proactively uses knowledge of client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs
Successfully adapts solutions to reflect changes in client requirements
Develops solutions which clients find easy to use and understand; adopts the clientโ€™s perspective to aid product design
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Utilises broad domain knowledge to recommend improved solutions
Ability to deal with changing requirements from clients and changes in focus
Represents the client and their interests in discussions, and ensures all decisions are made with the clientโ€™s context considered
Undertakes appropriate research to build Client knowledge & help inform discussions
Maintains the customers best interests at heart. Designs solutions which are appropriate and add the required value.
๐Ÿง™ 1337 Conceives and drives the development of solutions that anticipate impending client needs
Ability to read clients and agree desired outcomes that are mutually beneficial i.e. win/win outcomes
Proactively uses knowledge of the client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs
Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates.

๐Ÿ Core - ๐Ÿ“… Planning and Organisation

Your expected level is ๐Ÿง™ 1337

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Actively listens to identify and understand needs and objectives; asks questions to identify interests, views & motivations
Understands the objectives of and participates actively in team ceremonies. Prepared and organised to make the most of squad time.
Consults stakeholders when exploring solution options.
Undertakes appropriate research to build client knowledge & help inform discussions
Fully competent with the day-to-day use of JIRA and other productivity tools
Proactively uses knowledge of the business, needs & objectives to drive the development & delivery of appropriate solutions
Successfully adapts service provision to reflect changes in requirements
Ensures stakeholders are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates
๐Ÿ‘จโ€๐Ÿ”ง Play3r Develops clear, documented action plans, with realistic expectations & objectives
Anticipates & realistically appraises potential problems or changes; develops contingency plans to ensure desired outcome is achieved effectively within agreed timelines
Converts plans to task components for self and others, including timelines & targets
Accurately tracks own development progress and effectively forecasts output
Takes full responsibility for own productivity and output.
Accurately identifies & secures required resources before implementing plans e.g. adequate capacity in team
Able to balance time dedicated to maintaining existing business with business development
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Manages multiple complex projects using established project management methodologies
Integrates inputs from different sources/team members; optimises their contribution relevant to work programme
Optimises the allocation of resources
Assigns responsibilities and sets deadlines for tasks
Identifies critical path activities from project plans; concentrates extra effort on tasks where any delays impact on overall deadline
Sets/attends regular project meetings to assess progress against action plans and to ensure monitoring activity is routinely conducted
Varies project plan activity sequencing and timelines according to available resource to avoid delays
๐Ÿง™ 1337 Conducts a robust situational analysis โ€“ market/technology attractiveness & competitive position
Devises strategies aligned to analysis of market/technology; aware of alternative strategic options
Segments the market to identify most value generating client groups or segments; positions company offer to satisfy needs of key user groups
Sets SMART Strategic objectives/goals; devises critical success factors (CSFs) aligned to strategy; sets KPIs/performance metrics to track implementation
Presents evidence (e.g. DAM, Verification, usage, impressions) to justify strategy adopted
Outlines exactly how strategy will be delivered; clarifies accountabilities, workload, resources needed, milestones and expectations

๐Ÿ Core - ๐Ÿคน Problem Solving

Your expected level is ๐Ÿง™ 1337

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Takes immediate action or initiative to resolve issues preventing satisfactory work completion; including seeking help from others
Comes to line manager with potential solutions to problems rather than just presenting the issue
Considers past experience of similar situations & existing procedures to think through potential approaches to addressing problems
Records solutions appropriately, with concise and complete explanations and justifications
When asked can suggest some improvements to work processes to prevent future problems
Refuses to become blocked. Tries to unblock themselves first before seeking help
Distinguishes between relevant and irrelevant information in order to make logical decisions
Openly acknowledge mistakes & takes action to rectify them
๐Ÿ‘จโ€๐Ÿ”ง Play3r Uses research to better understand an issue and come to reasoned decisions about how to resolve a problem
Identifies the root causes of blockers
Uses visualisation tools (SWOT, brainstorming, cause-effect diagrams) to gain fuller understanding of issues
Analytical; deduces meaning from numerical & verbal data sources & uses such data to generate solutions to current problems or future changes
Where relevant develops tools or models to further analyse data sources e.g. to test assumptions or develop scenarios
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Ensures recommendations are evidence based. Bases decisions on robust analysis of the situation
Conducts option appraisal: systematically compares a number of approaches, weighs up relevant data before applying judgement; then makes recommendations.
Considers financial, technical, security and other risks before taking action or making decisions
Able to effectively and logically defend judgements if challenged
๐Ÿง™ 1337 Makes sound judgement even when making complex or difficult decisions or when under time pressures.
Sets processes for managing business risk
Takes full accountability for implementing resultant decisions
Identifies potential blockers before they occur, and prevents them

๐Ÿ Core - ๐Ÿ’ฌ Communication

Your expected level is ๐Ÿง™ 1337

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Actively listens to project briefs and asks questions where necessary to clarify understanding of own role and the project as a whole
Where unsure checks what the expectations are for the delivery of tasks
Asks for feedback and advice where necessary to enable successful completion of delegated work
Shows interpersonal sensitivity
Communicates concisely and clearly, sticking to facts and avoiding jargon, acronyms or abbreviations where appropriate
Treats all interactions with respect and compassion
Establishes the quality and frequency of feedback required by manager / client and routinely meets these requirements
Acts as a role model for corporate standards of integrity both within the business and externally
๐Ÿ‘จโ€๐Ÿ”ง Play3r Maintains a constant dialogue with all project stakeholders to ensure a clear and joint understanding of project direction and progress
Translates complex issues into simple terms and manageable chunks for others to understand
Verifies that others have received, consumed and understood presented information during discussions
Produces reports which are accurate, easily understood, succinct and worded appropriately for target audience
Identifies assumptions, shares direction and tailors communication to audience.
Communicates effectively to a wide range of stakeholders, e.g. sharing updates at all hands
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Provides clear and easily understood briefs to others, making clear expected outcomes and which tasks are to be completed by whom
Displays strong presentation/writing skills
Ensures all relevant information is communicated to others to enable them to successfully execute delegated tasks
Presents proposals in a clear and structured manner
Produces and maintains clear & concise technical specifications throughout the project
Seeks out and gives constructive, actionable feedback where valuable.
Can gather influence and support for their work, confidently debating and defending their decisions and approach.
Able to simply explain complex concepts and deliver difficult messages clearly.
๐Ÿง™ 1337 Ensures the team has strong relationships with stakeholders, fully recognises their constraints and concerns and creates mutual recognition and trust.
Consistently and frequently communicates / demonstrates organisational values, expectations and boundaries
Communicates business needs to others, conveying the importance of these needs from all perspectives
Produces detailed and accurate delivery plans, presenting them objectively and transparently
Motivates and engages employees through communication
Articulates and unites a team behind a clear and compelling vision, mission and strategy, along multiple time horizons.

๐Ÿ Core - ๐Ÿฅ‡ Striving For Success

Your expected level is ๐Ÿง™ 1337

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Tackles work with enthusiasm, and takes a positive outlook when things are difficult
Shows commitment to work objectives & underlying tasks
Willing to accept advice from others regarding how objectives could be achieved
Sets deadlines and strives to meet them
Gains a sense of achievement and self-satisfaction from successfully meeting targets and business needs
Prepared to examine own skills and abilities to identify ways of improving performance e.g. discusses personal development with line manager
๐Ÿ‘จโ€๐Ÿ”ง Play3r Perseveres to overcome obstacles / resistance until objectives are fully met and tasks completed
Proactive in taking on extra tasks or responsibility
Prepared to work flexibly, including working beyond standard hours in order to finish tasks to meet project deadlines
Actively seeks out work and maintains to-do lists for personal peeves
Self-motivated to achieve; shows initiative and performs to a high level with low levels of supervision
Adopts good practice or new techniques from others.
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Consistently reflects on own performance & seeks continuous improvement
Seeks to exceed expectations
Demonstrates an attention to detail and quality, and looks to evaluate solutions as part of a desire to drive quality improvement
Aware of own credibility. Actively seeks to reinforce and enhance this
Devotes time to expand technical expertise to inform and improve client solutions & work processes
Seeks views of others and accepts constructive criticism
๐Ÿง™ 1337 Consistently strives to achieve targets or goals at a team/departmental/company level
Prepared to take calculated risks to improve performance/delivery
Is never satisfied with current business performance; continually seeks to improve business performance & drive the organisation forward
Monitors business performance
Seeks ways to enhance team performance; reinforces and rewards positive achievements to encourage further improvement
Pursues potential business opportunity leads, or creates openings for others
Prepared to constructively challenge the practices or rationale of others in order to improve client solutions or work processes

๐Ÿ Core - ๐Ÿ‘จโ€๐Ÿ‘จโ€๐Ÿ‘ง Team Orientation

Your expected level is ๐Ÿง™ 1337

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Shows genuine commitment to the team and company
Prepared to compromise or go with team decision
Easily and quickly adapts to new challenges and ways of working
Takes responsibility for own actions
Has positive relationships with team members displaying high levels of reliability and responsibility
Always ready and available to help others
๐Ÿ‘จโ€๐Ÿ”ง Play3r Makes self available to others; proactively offers to assist others with activities to meet deadlines or manage short-term work pressures
Regularly and pro-actively communicates with colleagues regarding project or task progress.
Prepares for and actively participates in team meetings
Willingly seeks input and ideas from colleagues
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Demonstrates awareness of different perspectives, working styles and preferences in team
Organises social or more formal team activities
Provides constructive feedback and suggestions, including to more senior colleagues
Defends colleagues in the face of unwarranted criticism
Encourages and assists with the personal development of others
Puts systems in place to encourage team communication and shared learning
Demonstrates trust of team members by fully delegating tasks or projects
๐Ÿง™ 1337 Seeks to understand team needs, motivations, strengths, dynamics to inform and optimise working arrangements and team performance
Employs robust methods for selecting team members for job roles
Strives to identify ways to improve team working processes and enhance team performance
Able to have difficult conversations where required
Shares team success internally and with other divisions; supportively encourages admission of collective mistakes, encouraging the team to learn from their experiences
Identifies sources of conflict within the team and acts in a facilitative manner to resolve conflict or improve cohesion

๐Ÿš€ Product - ๐Ÿคน Opportunity Analysis

Your expected level is 4

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
1 Assesses if features they are involved with are needed, how it solves customer problems and how it contributes to a measurable business objective.
Demonstrates enthusiasm to learn a range of problem-solving techniques and practices.
Understands how product works in their squad, which problems it solves and how it is performing
2 Able to clarify the boundaries of a problem and how it applies to the work at hand
Is able to break a problem down into manageable solveable chunks
Able to incrementally apply solutions, learning and adjusting through measurement and insight
Uses or fosters creativity and experimentation to find and solve problems.
Uses visualisation tools (SWOT, brainstorming, cause-effect diagrams) to gain fuller understanding of issues
Where relevant develops tools or models to further analyse data sources e.g. to test assumptions or develop scenarios
Analytical; deduces meaning from numerical & verbal data sources & uses such data to generate solutions to current problems or future changes
Considers which features to remove, as well as maintain.
Learns from failure and success. Shares and builds on that learning.
Asks good questions to get to the root of a problem or opportunity.
Able to apply domain knowledge in order to solve a problem
3 Defines a clear, compelling and ambitious product vision and strategy for their remit.
4 Successfully leads initiatives with high levels of uncertainty, from discovery to successful adoption or retirement.
Brings structure, clarity and new insights to ambiguous or complex problems. Can often find ways to make it possible to โ€˜do bothโ€™ by reframing problem or approach.

๐Ÿš€ Product - ๐Ÿ‘ฉโ€๐ŸŽ“ User Centricity

Your expected level is 4

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
1 Closely tracks metrics for features. Uses them to spot issues and measure success.
Understands how squadโ€™s work links to business objectives and key performance indicators.
2 Can identify who users are and what their needs are, based on evidence. Regularly engages with users and can carry out usability testing unassisted.
Creates shared context and understanding of user needs in their squad. Helps their squad to identify and solve user problems, instead of jumping to features. Ensures that solutions to problems are delightful and high quality.
3 In depth knowledge of current and potential users. Manages trade-offs between user needs.
Ensures their area of the product delights their intended audiences and forms a coherent experience with other features.
Champions users and a user-centred approach with stakeholders.
4 Is a champion for user experience and starting with user needs - helps senior stakeholders and team members to understand the value of this approach.
Can balance trade offs (or think creatively to increase the pie) between user need and business need.

๐Ÿš€ Product - ๐Ÿ—ƒ๏ธ Domain Knowledge

Your expected level is 5

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
1 Can prioritise defined tasks based on effort, impact, user needs and business goals.
2 Understands core principles of web technologies, including HTTP(S)-based interactions between front-end clients and back-end servers/functions and APIs.
Understands the fundamentals of UNiDAYS Verification, the methods and their effectiveness
Knowledge of dependent systems and infrastructure in UNiDAYS such as Bronto, Segment
Understands the need to consider, and takes, expert advice. Applies the concepts correctly and demonstrates a strong interest in their area.
3 Understands how code is tested, deployed and version-controlled for native apps and web interfaces (sites / api)
Develops and maintains solid foundation of market knowledge in their area, proactively identifies potential issues/risks.
4 Conversant with overall UNiDAYS architecture, and highly knowledgeable about specific elements and services that are relevant to their area of responsibility.
Develops and maintains an in-depth market knowledge in at least one area and is able to challenge experts. Identifies market opportunities or product gaps.
5 Well-informed about relevant technology advances, and how newer approaches/interfaces could be used to solve specific user problems.
Deep market knowledge within several key areas related to their group and wider business.

๐Ÿš€ Product - ๐Ÿ“Š Data Skills

Your expected level is 4

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
1 Seeks out the information they need to solve a problem.
Keeps stakeholders updated on progress and ensures they have what they need.
Able to clearly articulate what weโ€™re working on and why.
2 Collaborates with product analyst to set up the right things to track. Understand what a metric actually measures and how reliable/direct it is.
Closely tracks performance of their squad, and how to influence it. Draws reliable conclusions from qualitative and quantitative data.
3 Closely tracks and understands how metrics interact with and impact other group/business metrics.
Identifies when and how to set experiments, supported by a product data analyst. Incorporates results into future iterations.
Can assimilate new information easily, and can synthesise qualitative and quantitative inputs to form reliable insights into user needs and behaviour.
4 Makes data-driven decisions based on a multitude of complex, interdependent factors.
Can design and evaluate experiments, based on solid hypotheses. Proactively alters course when confidence of hitting goals is low.

๐Ÿš€ Product - ๐ŸŽŽ Working Through Others

Your expected level is 4

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
1 Always starts with user needs and acts as the voice of the user within their squad.
Able to translate needs into user stories/jobs to be done. Ensures that anything shipped meets users needs. Understands the fidelity needed for different stages of rollout.
2 Sets squad rhythm and routines - facilitates agreement on how they all work together to discover, define and ship features or experiments to meet their goals.
Works collaboratively to get the best out of all of the people in their squad, involving all disciplines throughout. Takes proactive steps to build and maintain team health, e.g. resolve conflict, counter inertia.
Point person for the squad - does whatever is needed to unblock or support the squad and their delivery. Escalates and delegates appropriately.
Ensures the squad has the skills and resources it needs to ship autonomously.
3 Servant leader who empowers the squad to achieve more and be ambitious (test sooner, generate more ideas, think broadly), valuing outcome over output.
Ensures the squad are aware of what other squads are working on and how that relates to their squadโ€™s goals.
Coaches Associate Product Managers and helps them identify and achieve personal development goals.
4 Understands how the needs of the team vary across product and team lifecycle and adapts accordingly.
Open to being challenged, encourages constructive conflict and maximises the talent of others. Makes the squad โ€œmissionaries, not mercenariesโ€.

๐Ÿš€ Product - ๐Ÿ‘” Execution

Your expected level is 5

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
1 Understands and appreciates the appropriate use of HTML, CSS, JS and native code.
Demonstrates appetite and aptitude to learn about the context the product operates in.
2 Tends to action - narrowing in on a MVP to help learn. Comfortable with releasing uncomfortable first versions (done is better than perfect).
Leads squad in prioritising work with some ambiguity or competing demands.
Makes sure the team have everything they need to be productive.
Maintains sensible work in progress limits and knows when and how to say no.
3 Able to prioritise effectively on multiple dimensions - makes sure the urgent doesnโ€™t always outdo the important; that there is a balance between new work, maintenance, fixing issues; long- and short-term work.
Employs speed as a habit.
4 Creates frameworks that aid decision making and prioritisation.
5 Makes successful trade offs in areas of extreme risk, complexity and uncertainty.
Coaches PMs in their area on effective and balanced prioritisation.

๐Ÿงž VP Product and Engineering

Summary

Level Overview

๐Ÿ Core ๐Ÿš€ Product
๐Ÿ“ฏ Delivering Value ๐ŸŽฏ Client Focus ๐Ÿ“… Planning and Organisation ๐Ÿคน Problem Solving ๐Ÿฅ‡ Striving For Success ๐Ÿคน Opportunity Analysis ๐Ÿ‘ฉโ€๐ŸŽ“ User Centricity ๐Ÿ—ƒ๏ธ Domain Knowledge ๐Ÿ“Š Data Skills ๐ŸŽŽ Working Through Others ๐Ÿ‘” Execution
๐Ÿงž VP Product and Engineering ๐Ÿง™ 1337 ๐Ÿง™ 1337 ๐Ÿง™ 1337 ๐Ÿง™ 1337 ๐Ÿง™ 1337 5 5 5 5 5 5

๐Ÿงž VP Product and Engineering - ๐Ÿงž VP Product and Engineering

Actions - BETA

Summary

The VP Product and Engineering is responsible for the innovation and delivery of all thiThe VP Product and Engineering takes responsibility for all things Product related. The right person reviews UNiDAYS approach to product development, setting a clear vision, motivating the team around a shared vision and goal. You'll coordinate and manage the Head of Product and Head of Engineering, ensuring that your vision is met through thoughtful leadership. The VP P&E will represent the departments to the rest of the business, presenting progress and updates regularly at a board level.

Criteria

๐Ÿ“ฏ Delivering Value - ๐Ÿง™ 1337

๐Ÿ Core

  • Tracks team / department / company KPIs and maintains robust forecasts
  • Conducts detailed planning/modelling of new proposals to comprehensively evaluate the value/RoI impact of options.
  • Has a sound understanding of accountancy terms linked to business accounts; applies knowledge to inform business operations
  • Manages technical/financial risks, develops robust systems to mitigate any identified risks.
  • Employs robust and evidence based approach to developing strategy; works to understand audience dynamics, clearly identify needs, segment of the audience, offer competitively advantaged products and services.

๐ŸŽฏ Client Focus - ๐Ÿง™ 1337

๐Ÿ Core

  • Conceives and drives the development of solutions that anticipate impending client needs
  • Ability to read clients and agree desired outcomes that are mutually beneficial i.e. win/win outcomes
  • Proactively uses knowledge of the client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs
  • Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates.

๐Ÿ“… Planning and Organisation - ๐Ÿง™ 1337

๐Ÿ Core

  • Conducts a robust situational analysis โ€“ market/technology attractiveness & competitive position
  • Devises strategies aligned to analysis of market/technology; aware of alternative strategic options
  • Segments the market to identify most value generating client groups or segments; positions company offer to satisfy needs of key user groups
  • Sets SMART Strategic objectives/goals; devises critical success factors (CSFs) aligned to strategy; sets KPIs/performance metrics to track implementation
  • Presents evidence (e.g. DAM, Verification, usage, impressions) to justify strategy adopted
  • Outlines exactly how strategy will be delivered; clarifies accountabilities, workload, resources needed, milestones and expectations

๐Ÿคน Problem Solving - ๐Ÿง™ 1337

๐Ÿ Core

  • Makes sound judgement even when making complex or difficult decisions or when under time pressures.
  • Sets processes for managing business risk
  • Takes full accountability for implementing resultant decisions
  • Identifies potential blockers before they occur, and prevents them

๐Ÿฅ‡ Striving For Success - ๐Ÿง™ 1337

๐Ÿ Core

  • Consistently strives to achieve targets or goals at a team/departmental/company level
  • Prepared to take calculated risks to improve performance/delivery
  • Is never satisfied with current business performance; continually seeks to improve business performance & drive the organisation forward
  • Monitors business performance
  • Seeks ways to enhance team performance; reinforces and rewards positive achievements to encourage further improvement
  • Pursues potential business opportunity leads, or creates openings for others
  • Prepared to constructively challenge the practices or rationale of others in order to improve client solutions or work processes

๐Ÿคน Opportunity Analysis - 5

๐Ÿš€ Product

  • Creates a clear, compelling and ambitious product vision and strategy for the group, drawing from a deep understanding of quantitative and quantitive insight, business objectives and potential.
  • Creates coherence across their product area and the entire product, aligning and amplifying effort of their squads.
  • Acknowledged as primary expert on product in their group or field. Expert on a number of frameworks, approaches and able to help PMs understand when and why to adopt certain techniques, their advantages and limitations.

๐Ÿ‘ฉโ€๐ŸŽ“ User Centricity - 5

๐Ÿš€ Product

  • Ensures the overall product experience is of extraordinary quality and really meets userโ€™s needs.

๐Ÿ—ƒ๏ธ Domain Knowledge - 5

๐Ÿš€ Product

  • Well-informed about relevant technology advances, and how newer approaches/interfaces could be used to solve specific user problems.
  • Deep market knowledge within several key areas related to their group and wider business.

๐Ÿ“Š Data Skills - 5

๐Ÿš€ Product

  • Connects squad and group numbers to success metrics of business, recognises and addresses gaps between the impact of individual KPIs and business goals.
  • Deeply understands a range of research and analysis methods, identifies which are best for a given situation and can coach on their use.

๐ŸŽŽ Working Through Others - 5

๐Ÿš€ Product

  • Creates understanding in squads of how their work links to other teamsโ€™ work, business goals and the market.
  • Ensures strong product and team health, and an environment of psychological safety.
  • Can resolve disputes or head off team performance issues through mediation, negotiation and coaching.
  • Identifies and mentors high potential Product Managers and APM candidates.
  • Ensures we have the teams, practices and infrastructure in place to successfully execute strategy.
  • Minimises dependencies between groups and removes systemic blockers to speed and quality. Incentivises breaking down problems, idea generation and shipping the smallest thing to learn whatโ€™s needed quickly.

๐Ÿ‘” Execution - 5

๐Ÿš€ Product

  • Makes successful trade offs in areas of extreme risk, complexity and uncertainty.
  • Coaches PMs in their area on effective and balanced prioritisation.

๐Ÿงž VP Product and Engineering - ๐Ÿงž VP Product and Engineering

๐Ÿ Core - ๐Ÿ“ฏ Delivering Value

Your expected level is ๐Ÿง™ 1337

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Actively contributes to the design of products and solutions
Aware of the value of providing outstanding client service and what can be done on a day-to-day basis to deliver this
Justifies the use of business resources and suggested changes to processes in terms of value deliverance
Clear on the purpose and value of all tasks and will seek clarification when not
Accurately estimates the amount of effort required to complete projects, and performs duties to the required standard within agreed timescales
Aware of competitive nature of the business, who we compete with and how UNiDAYS can be different
๐Ÿ‘จโ€๐Ÿ”ง Play3r Bases recommendations on citable, sound analysis of risks, benefits and value
Considers and discusses alternative ways of performing tasks to enhance productivity and delivery of value
Demonstrate a robust approach to producing estimates i.e. breaking down tasks into sub-elements and quantifying time required
Demonstrates appreciation of RoI when defining and performing tasks by vocally considering effort vs value return
Identifies opportunities with existing products/solutions to further develop value opportunities
Self-conscious of rabbit-holes, and can identify when in one
Holds an iterative, and value-incrementing approach to solutions development, always considering MVP/S
Doesnโ€™t over-engineer or gold-plate solutions unnecessessarilly
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Tracks and proactively reports team/project feature/value deliverance
Monitors expenditure against budgets and initiates corrective action as required
Monitors and reports on implementation of financial and technical investment decisions and activity in terms of ROI
Proposals are accurately costed & accurately predict the iteration duration
Makes informed decisions regarding the acceptance of projects based on their viability
Proactively identifies risks and raises with senior leaders
Makes robust business cases when requesting investment
๐Ÿง™ 1337 Tracks team / department / company KPIs and maintains robust forecasts
Conducts detailed planning/modelling of new proposals to comprehensively evaluate the value/RoI impact of options.
Has a sound understanding of accountancy terms linked to business accounts; applies knowledge to inform business operations
Manages technical/financial risks, develops robust systems to mitigate any identified risks.
Employs robust and evidence based approach to developing strategy; works to understand audience dynamics, clearly identify needs, segment of the audience, offer competitively advantaged products and services.

๐Ÿ Core - ๐ŸŽฏ Client Focus

Your expected level is ๐Ÿง™ 1337

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Work activities are directed by, or focused on client needs; client remains primary focus
Demonstrates a genuine interest in clients and visibly acts in their best interests
Makes self-visible or available as a point of contact for clients
Manages all client enquiries in a professional and understanding way
Invites and receptive to client feedback
Understands who their client and stakeholders are for every task
Responds and meets client requests in a timely and appropriate manner
๐Ÿ‘จโ€๐Ÿ”ง Play3r Actively listens to clients to identify and understand their needs and objectives; asks questions to identify client interests, views & motivations
Consults clients when exploring solution options
Proactively undertakes appropriate research to build client knowledge & help inform discussions
Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates
Proactively uses knowledge of client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs
Successfully adapts solutions to reflect changes in client requirements
Develops solutions which clients find easy to use and understand; adopts the clientโ€™s perspective to aid product design
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Utilises broad domain knowledge to recommend improved solutions
Ability to deal with changing requirements from clients and changes in focus
Represents the client and their interests in discussions, and ensures all decisions are made with the clientโ€™s context considered
Undertakes appropriate research to build Client knowledge & help inform discussions
Maintains the customers best interests at heart. Designs solutions which are appropriate and add the required value.
๐Ÿง™ 1337 Conceives and drives the development of solutions that anticipate impending client needs
Ability to read clients and agree desired outcomes that are mutually beneficial i.e. win/win outcomes
Proactively uses knowledge of the client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs
Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates.

๐Ÿ Core - ๐Ÿ“… Planning and Organisation

Your expected level is ๐Ÿง™ 1337

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Actively listens to identify and understand needs and objectives; asks questions to identify interests, views & motivations
Understands the objectives of and participates actively in team ceremonies. Prepared and organised to make the most of squad time.
Consults stakeholders when exploring solution options.
Undertakes appropriate research to build client knowledge & help inform discussions
Fully competent with the day-to-day use of JIRA and other productivity tools
Proactively uses knowledge of the business, needs & objectives to drive the development & delivery of appropriate solutions
Successfully adapts service provision to reflect changes in requirements
Ensures stakeholders are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates
๐Ÿ‘จโ€๐Ÿ”ง Play3r Develops clear, documented action plans, with realistic expectations & objectives
Anticipates & realistically appraises potential problems or changes; develops contingency plans to ensure desired outcome is achieved effectively within agreed timelines
Converts plans to task components for self and others, including timelines & targets
Accurately tracks own development progress and effectively forecasts output
Takes full responsibility for own productivity and output.
Accurately identifies & secures required resources before implementing plans e.g. adequate capacity in team
Able to balance time dedicated to maintaining existing business with business development
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Manages multiple complex projects using established project management methodologies
Integrates inputs from different sources/team members; optimises their contribution relevant to work programme
Optimises the allocation of resources
Assigns responsibilities and sets deadlines for tasks
Identifies critical path activities from project plans; concentrates extra effort on tasks where any delays impact on overall deadline
Sets/attends regular project meetings to assess progress against action plans and to ensure monitoring activity is routinely conducted
Varies project plan activity sequencing and timelines according to available resource to avoid delays
๐Ÿง™ 1337 Conducts a robust situational analysis โ€“ market/technology attractiveness & competitive position
Devises strategies aligned to analysis of market/technology; aware of alternative strategic options
Segments the market to identify most value generating client groups or segments; positions company offer to satisfy needs of key user groups
Sets SMART Strategic objectives/goals; devises critical success factors (CSFs) aligned to strategy; sets KPIs/performance metrics to track implementation
Presents evidence (e.g. DAM, Verification, usage, impressions) to justify strategy adopted
Outlines exactly how strategy will be delivered; clarifies accountabilities, workload, resources needed, milestones and expectations

๐Ÿ Core - ๐Ÿคน Problem Solving

Your expected level is ๐Ÿง™ 1337

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Takes immediate action or initiative to resolve issues preventing satisfactory work completion; including seeking help from others
Comes to line manager with potential solutions to problems rather than just presenting the issue
Considers past experience of similar situations & existing procedures to think through potential approaches to addressing problems
Records solutions appropriately, with concise and complete explanations and justifications
When asked can suggest some improvements to work processes to prevent future problems
Refuses to become blocked. Tries to unblock themselves first before seeking help
Distinguishes between relevant and irrelevant information in order to make logical decisions
Openly acknowledge mistakes & takes action to rectify them
๐Ÿ‘จโ€๐Ÿ”ง Play3r Uses research to better understand an issue and come to reasoned decisions about how to resolve a problem
Identifies the root causes of blockers
Uses visualisation tools (SWOT, brainstorming, cause-effect diagrams) to gain fuller understanding of issues
Analytical; deduces meaning from numerical & verbal data sources & uses such data to generate solutions to current problems or future changes
Where relevant develops tools or models to further analyse data sources e.g. to test assumptions or develop scenarios
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Ensures recommendations are evidence based. Bases decisions on robust analysis of the situation
Conducts option appraisal: systematically compares a number of approaches, weighs up relevant data before applying judgement; then makes recommendations.
Considers financial, technical, security and other risks before taking action or making decisions
Able to effectively and logically defend judgements if challenged
๐Ÿง™ 1337 Makes sound judgement even when making complex or difficult decisions or when under time pressures.
Sets processes for managing business risk
Takes full accountability for implementing resultant decisions
Identifies potential blockers before they occur, and prevents them

๐Ÿ Core - ๐Ÿฅ‡ Striving For Success

Your expected level is ๐Ÿง™ 1337

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Tackles work with enthusiasm, and takes a positive outlook when things are difficult
Shows commitment to work objectives & underlying tasks
Willing to accept advice from others regarding how objectives could be achieved
Sets deadlines and strives to meet them
Gains a sense of achievement and self-satisfaction from successfully meeting targets and business needs
Prepared to examine own skills and abilities to identify ways of improving performance e.g. discusses personal development with line manager
๐Ÿ‘จโ€๐Ÿ”ง Play3r Perseveres to overcome obstacles / resistance until objectives are fully met and tasks completed
Proactive in taking on extra tasks or responsibility
Prepared to work flexibly, including working beyond standard hours in order to finish tasks to meet project deadlines
Actively seeks out work and maintains to-do lists for personal peeves
Self-motivated to achieve; shows initiative and performs to a high level with low levels of supervision
Adopts good practice or new techniques from others.
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Consistently reflects on own performance & seeks continuous improvement
Seeks to exceed expectations
Demonstrates an attention to detail and quality, and looks to evaluate solutions as part of a desire to drive quality improvement
Aware of own credibility. Actively seeks to reinforce and enhance this
Devotes time to expand technical expertise to inform and improve client solutions & work processes
Seeks views of others and accepts constructive criticism
๐Ÿง™ 1337 Consistently strives to achieve targets or goals at a team/departmental/company level
Prepared to take calculated risks to improve performance/delivery
Is never satisfied with current business performance; continually seeks to improve business performance & drive the organisation forward
Monitors business performance
Seeks ways to enhance team performance; reinforces and rewards positive achievements to encourage further improvement
Pursues potential business opportunity leads, or creates openings for others
Prepared to constructively challenge the practices or rationale of others in order to improve client solutions or work processes

๐Ÿš€ Product - ๐Ÿคน Opportunity Analysis

Your expected level is 5

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
1 Assesses if features they are involved with are needed, how it solves customer problems and how it contributes to a measurable business objective.
Demonstrates enthusiasm to learn a range of problem-solving techniques and practices.
Understands how product works in their squad, which problems it solves and how it is performing
2 Able to clarify the boundaries of a problem and how it applies to the work at hand
Is able to break a problem down into manageable solveable chunks
Able to incrementally apply solutions, learning and adjusting through measurement and insight
Uses or fosters creativity and experimentation to find and solve problems.
Uses visualisation tools (SWOT, brainstorming, cause-effect diagrams) to gain fuller understanding of issues
Where relevant develops tools or models to further analyse data sources e.g. to test assumptions or develop scenarios
Analytical; deduces meaning from numerical & verbal data sources & uses such data to generate solutions to current problems or future changes
Considers which features to remove, as well as maintain.
Learns from failure and success. Shares and builds on that learning.
Asks good questions to get to the root of a problem or opportunity.
Able to apply domain knowledge in order to solve a problem
3 Defines a clear, compelling and ambitious product vision and strategy for their remit.
4 Successfully leads initiatives with high levels of uncertainty, from discovery to successful adoption or retirement.
Brings structure, clarity and new insights to ambiguous or complex problems. Can often find ways to make it possible to โ€˜do bothโ€™ by reframing problem or approach.
5 Creates a clear, compelling and ambitious product vision and strategy for the group, drawing from a deep understanding of quantitative and quantitive insight, business objectives and potential.
Creates coherence across their product area and the entire product, aligning and amplifying effort of their squads.
Acknowledged as primary expert on product in their group or field. Expert on a number of frameworks, approaches and able to help PMs understand when and why to adopt certain techniques, their advantages and limitations.

๐Ÿš€ Product - ๐Ÿ‘ฉโ€๐ŸŽ“ User Centricity

Your expected level is 5

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
1 Closely tracks metrics for features. Uses them to spot issues and measure success.
Understands how squadโ€™s work links to business objectives and key performance indicators.
2 Can identify who users are and what their needs are, based on evidence. Regularly engages with users and can carry out usability testing unassisted.
Creates shared context and understanding of user needs in their squad. Helps their squad to identify and solve user problems, instead of jumping to features. Ensures that solutions to problems are delightful and high quality.
3 In depth knowledge of current and potential users. Manages trade-offs between user needs.
Ensures their area of the product delights their intended audiences and forms a coherent experience with other features.
Champions users and a user-centred approach with stakeholders.
4 Is a champion for user experience and starting with user needs - helps senior stakeholders and team members to understand the value of this approach.
Can balance trade offs (or think creatively to increase the pie) between user need and business need.
5 Ensures the overall product experience is of extraordinary quality and really meets userโ€™s needs.

๐Ÿš€ Product - ๐Ÿ—ƒ๏ธ Domain Knowledge

Your expected level is 5

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
1 Can prioritise defined tasks based on effort, impact, user needs and business goals.
2 Understands core principles of web technologies, including HTTP(S)-based interactions between front-end clients and back-end servers/functions and APIs.
Understands the fundamentals of UNiDAYS Verification, the methods and their effectiveness
Knowledge of dependent systems and infrastructure in UNiDAYS such as Bronto, Segment
Understands the need to consider, and takes, expert advice. Applies the concepts correctly and demonstrates a strong interest in their area.
3 Understands how code is tested, deployed and version-controlled for native apps and web interfaces (sites / api)
Develops and maintains solid foundation of market knowledge in their area, proactively identifies potential issues/risks.
4 Conversant with overall UNiDAYS architecture, and highly knowledgeable about specific elements and services that are relevant to their area of responsibility.
Develops and maintains an in-depth market knowledge in at least one area and is able to challenge experts. Identifies market opportunities or product gaps.
5 Well-informed about relevant technology advances, and how newer approaches/interfaces could be used to solve specific user problems.
Deep market knowledge within several key areas related to their group and wider business.

๐Ÿš€ Product - ๐Ÿ“Š Data Skills

Your expected level is 5

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
1 Seeks out the information they need to solve a problem.
Keeps stakeholders updated on progress and ensures they have what they need.
Able to clearly articulate what weโ€™re working on and why.
2 Collaborates with product analyst to set up the right things to track. Understand what a metric actually measures and how reliable/direct it is.
Closely tracks performance of their squad, and how to influence it. Draws reliable conclusions from qualitative and quantitative data.
3 Closely tracks and understands how metrics interact with and impact other group/business metrics.
Identifies when and how to set experiments, supported by a product data analyst. Incorporates results into future iterations.
Can assimilate new information easily, and can synthesise qualitative and quantitative inputs to form reliable insights into user needs and behaviour.
4 Makes data-driven decisions based on a multitude of complex, interdependent factors.
Can design and evaluate experiments, based on solid hypotheses. Proactively alters course when confidence of hitting goals is low.
5 Connects squad and group numbers to success metrics of business, recognises and addresses gaps between the impact of individual KPIs and business goals.
Deeply understands a range of research and analysis methods, identifies which are best for a given situation and can coach on their use.

๐Ÿš€ Product - ๐ŸŽŽ Working Through Others

Your expected level is 5

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
1 Always starts with user needs and acts as the voice of the user within their squad.
Able to translate needs into user stories/jobs to be done. Ensures that anything shipped meets users needs. Understands the fidelity needed for different stages of rollout.
2 Sets squad rhythm and routines - facilitates agreement on how they all work together to discover, define and ship features or experiments to meet their goals.
Works collaboratively to get the best out of all of the people in their squad, involving all disciplines throughout. Takes proactive steps to build and maintain team health, e.g. resolve conflict, counter inertia.
Point person for the squad - does whatever is needed to unblock or support the squad and their delivery. Escalates and delegates appropriately.
Ensures the squad has the skills and resources it needs to ship autonomously.
3 Servant leader who empowers the squad to achieve more and be ambitious (test sooner, generate more ideas, think broadly), valuing outcome over output.
Ensures the squad are aware of what other squads are working on and how that relates to their squadโ€™s goals.
Coaches Associate Product Managers and helps them identify and achieve personal development goals.
4 Understands how the needs of the team vary across product and team lifecycle and adapts accordingly.
Open to being challenged, encourages constructive conflict and maximises the talent of others. Makes the squad โ€œmissionaries, not mercenariesโ€.
5 Creates understanding in squads of how their work links to other teamsโ€™ work, business goals and the market.
Ensures strong product and team health, and an environment of psychological safety.
Can resolve disputes or head off team performance issues through mediation, negotiation and coaching.
Identifies and mentors high potential Product Managers and APM candidates.
Ensures we have the teams, practices and infrastructure in place to successfully execute strategy.
Minimises dependencies between groups and removes systemic blockers to speed and quality. Incentivises breaking down problems, idea generation and shipping the smallest thing to learn whatโ€™s needed quickly.

๐Ÿš€ Product - ๐Ÿ‘” Execution

Your expected level is 5

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
1 Understands and appreciates the appropriate use of HTML, CSS, JS and native code.
Demonstrates appetite and aptitude to learn about the context the product operates in.
2 Tends to action - narrowing in on a MVP to help learn. Comfortable with releasing uncomfortable first versions (done is better than perfect).
Leads squad in prioritising work with some ambiguity or competing demands.
Makes sure the team have everything they need to be productive.
Maintains sensible work in progress limits and knows when and how to say no.
3 Able to prioritise effectively on multiple dimensions - makes sure the urgent doesnโ€™t always outdo the important; that there is a balance between new work, maintenance, fixing issues; long- and short-term work.
Employs speed as a habit.
4 Creates frameworks that aid decision making and prioritisation.
5 Makes successful trade offs in areas of extreme risk, complexity and uncertainty.
Coaches PMs in their area on effective and balanced prioritisation.

๐Ÿ‘ฉโ€๐ŸŽจ Design

Summary

Level Overview

๐Ÿ Core ๐Ÿš€ Product
๐Ÿ“ฏ Delivering Value ๐ŸŽฏ Client Focus ๐Ÿ“… Planning and Organisation ๐Ÿคน Problem Solving ๐Ÿฅ‡ Striving For Success ๐Ÿ‘ฉโ€๐ŸŽ“ User Centricity
๐Ÿ‘ฉโ€๐ŸŽจ Creative Strategist ๐Ÿ‘จโ€๐Ÿ”ง Play3r ๐Ÿง™ 1337 ๐Ÿ‘ฉโ€๐Ÿซ Pr0 ๐Ÿ‘ฉโ€๐Ÿซ Pr0 ๐Ÿ‘ฉโ€๐Ÿซ Pr0 5
๐Ÿ‘ฉโ€๐ŸŽจ Lead UX Designer ๐Ÿ‘จโ€๐Ÿ”ง Play3r ๐Ÿง™ 1337 ๐Ÿ‘ฉโ€๐Ÿซ Pr0 ๐Ÿ‘ฉโ€๐Ÿซ Pr0 ๐Ÿ‘ฉโ€๐Ÿซ Pr0 5

๐Ÿ‘ฉโ€๐ŸŽจ Creative Strategist - ๐Ÿ‘ฉโ€๐ŸŽจ Design

Actions - BETA

Summary

A Creative Strategist sits in the middle ground, between creative and delivery. The strategist can transform theory into reality. The goal of a strategist is to harness results from the grey area, between the underlying business strategy and creative concepts.

Criteria

๐Ÿ“ฏ Delivering Value - ๐Ÿ‘จโ€๐Ÿ”ง Play3r

๐Ÿ Core

  • Bases recommendations on citable, sound analysis of risks, benefits and value
  • Considers and discusses alternative ways of performing tasks to enhance productivity and delivery of value
  • Demonstrate a robust approach to producing estimates i.e. breaking down tasks into sub-elements and quantifying time required
  • Demonstrates appreciation of RoI when defining and performing tasks by vocally considering effort vs value return
  • Identifies opportunities with existing products/solutions to further develop value opportunities
  • Self-conscious of rabbit-holes, and can identify when in one
  • Holds an iterative, and value-incrementing approach to solutions development, always considering MVP/S
  • Doesnโ€™t over-engineer or gold-plate solutions unnecessessarilly

๐ŸŽฏ Client Focus - ๐Ÿง™ 1337

๐Ÿ Core

  • Conceives and drives the development of solutions that anticipate impending client needs
  • Ability to read clients and agree desired outcomes that are mutually beneficial i.e. win/win outcomes
  • Proactively uses knowledge of the client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs
  • Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates.

๐Ÿ“… Planning and Organisation - ๐Ÿ‘ฉโ€๐Ÿซ Pr0

๐Ÿ Core

  • Manages multiple complex projects using established project management methodologies
  • Integrates inputs from different sources/team members; optimises their contribution relevant to work programme
  • Optimises the allocation of resources
  • Assigns responsibilities and sets deadlines for tasks
  • Identifies critical path activities from project plans; concentrates extra effort on tasks where any delays impact on overall deadline
  • Sets/attends regular project meetings to assess progress against action plans and to ensure monitoring activity is routinely conducted
  • Varies project plan activity sequencing and timelines according to available resource to avoid delays

๐Ÿคน Problem Solving - ๐Ÿ‘ฉโ€๐Ÿซ Pr0

๐Ÿ Core

  • Ensures recommendations are evidence based. Bases decisions on robust analysis of the situation
  • Conducts option appraisal: systematically compares a number of approaches, weighs up relevant data before applying judgement; then makes recommendations.
  • Considers financial, technical, security and other risks before taking action or making decisions
  • Able to effectively and logically defend judgements if challenged

๐Ÿฅ‡ Striving For Success - ๐Ÿ‘ฉโ€๐Ÿซ Pr0

๐Ÿ Core

  • Consistently reflects on own performance & seeks continuous improvement
  • Seeks to exceed expectations
  • Demonstrates an attention to detail and quality, and looks to evaluate solutions as part of a desire to drive quality improvement
  • Aware of own credibility. Actively seeks to reinforce and enhance this
  • Devotes time to expand technical expertise to inform and improve client solutions & work processes
  • Seeks views of others and accepts constructive criticism

๐Ÿ‘ฉโ€๐ŸŽ“ User Centricity - 5

๐Ÿš€ Product

  • Ensures the overall product experience is of extraordinary quality and really meets userโ€™s needs.

๐Ÿ‘ฉโ€๐ŸŽจ Creative Strategist - ๐Ÿ‘ฉโ€๐ŸŽจ Design

๐Ÿ Core - ๐Ÿ“ฏ Delivering Value

Your expected level is ๐Ÿ‘จโ€๐Ÿ”ง Play3r

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Actively contributes to the design of products and solutions
Aware of the value of providing outstanding client service and what can be done on a day-to-day basis to deliver this
Justifies the use of business resources and suggested changes to processes in terms of value deliverance
Clear on the purpose and value of all tasks and will seek clarification when not
Accurately estimates the amount of effort required to complete projects, and performs duties to the required standard within agreed timescales
Aware of competitive nature of the business, who we compete with and how UNiDAYS can be different
๐Ÿ‘จโ€๐Ÿ”ง Play3r Bases recommendations on citable, sound analysis of risks, benefits and value
Considers and discusses alternative ways of performing tasks to enhance productivity and delivery of value
Demonstrate a robust approach to producing estimates i.e. breaking down tasks into sub-elements and quantifying time required
Demonstrates appreciation of RoI when defining and performing tasks by vocally considering effort vs value return
Identifies opportunities with existing products/solutions to further develop value opportunities
Self-conscious of rabbit-holes, and can identify when in one
Holds an iterative, and value-incrementing approach to solutions development, always considering MVP/S
Doesnโ€™t over-engineer or gold-plate solutions unnecessessarilly

๐Ÿ Core - ๐ŸŽฏ Client Focus

Your expected level is ๐Ÿง™ 1337

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Work activities are directed by, or focused on client needs; client remains primary focus
Demonstrates a genuine interest in clients and visibly acts in their best interests
Makes self-visible or available as a point of contact for clients
Manages all client enquiries in a professional and understanding way
Invites and receptive to client feedback
Understands who their client and stakeholders are for every task
Responds and meets client requests in a timely and appropriate manner
๐Ÿ‘จโ€๐Ÿ”ง Play3r Actively listens to clients to identify and understand their needs and objectives; asks questions to identify client interests, views & motivations
Consults clients when exploring solution options
Proactively undertakes appropriate research to build client knowledge & help inform discussions
Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates
Proactively uses knowledge of client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs
Successfully adapts solutions to reflect changes in client requirements
Develops solutions which clients find easy to use and understand; adopts the clientโ€™s perspective to aid product design
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Utilises broad domain knowledge to recommend improved solutions
Ability to deal with changing requirements from clients and changes in focus
Represents the client and their interests in discussions, and ensures all decisions are made with the clientโ€™s context considered
Undertakes appropriate research to build Client knowledge & help inform discussions
Maintains the customers best interests at heart. Designs solutions which are appropriate and add the required value.
๐Ÿง™ 1337 Conceives and drives the development of solutions that anticipate impending client needs
Ability to read clients and agree desired outcomes that are mutually beneficial i.e. win/win outcomes
Proactively uses knowledge of the client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs
Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates.

๐Ÿ Core - ๐Ÿ“… Planning and Organisation

Your expected level is ๐Ÿ‘ฉโ€๐Ÿซ Pr0

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Actively listens to identify and understand needs and objectives; asks questions to identify interests, views & motivations
Understands the objectives of and participates actively in team ceremonies. Prepared and organised to make the most of squad time.
Consults stakeholders when exploring solution options.
Undertakes appropriate research to build client knowledge & help inform discussions
Fully competent with the day-to-day use of JIRA and other productivity tools
Proactively uses knowledge of the business, needs & objectives to drive the development & delivery of appropriate solutions
Successfully adapts service provision to reflect changes in requirements
Ensures stakeholders are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates
๐Ÿ‘จโ€๐Ÿ”ง Play3r Develops clear, documented action plans, with realistic expectations & objectives
Anticipates & realistically appraises potential problems or changes; develops contingency plans to ensure desired outcome is achieved effectively within agreed timelines
Converts plans to task components for self and others, including timelines & targets
Accurately tracks own development progress and effectively forecasts output
Takes full responsibility for own productivity and output.
Accurately identifies & secures required resources before implementing plans e.g. adequate capacity in team
Able to balance time dedicated to maintaining existing business with business development
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Manages multiple complex projects using established project management methodologies
Integrates inputs from different sources/team members; optimises their contribution relevant to work programme
Optimises the allocation of resources
Assigns responsibilities and sets deadlines for tasks
Identifies critical path activities from project plans; concentrates extra effort on tasks where any delays impact on overall deadline
Sets/attends regular project meetings to assess progress against action plans and to ensure monitoring activity is routinely conducted
Varies project plan activity sequencing and timelines according to available resource to avoid delays

๐Ÿ Core - ๐Ÿคน Problem Solving

Your expected level is ๐Ÿ‘ฉโ€๐Ÿซ Pr0

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Takes immediate action or initiative to resolve issues preventing satisfactory work completion; including seeking help from others
Comes to line manager with potential solutions to problems rather than just presenting the issue
Considers past experience of similar situations & existing procedures to think through potential approaches to addressing problems
Records solutions appropriately, with concise and complete explanations and justifications
When asked can suggest some improvements to work processes to prevent future problems
Refuses to become blocked. Tries to unblock themselves first before seeking help
Distinguishes between relevant and irrelevant information in order to make logical decisions
Openly acknowledge mistakes & takes action to rectify them
๐Ÿ‘จโ€๐Ÿ”ง Play3r Uses research to better understand an issue and come to reasoned decisions about how to resolve a problem
Identifies the root causes of blockers
Uses visualisation tools (SWOT, brainstorming, cause-effect diagrams) to gain fuller understanding of issues
Analytical; deduces meaning from numerical & verbal data sources & uses such data to generate solutions to current problems or future changes
Where relevant develops tools or models to further analyse data sources e.g. to test assumptions or develop scenarios
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Ensures recommendations are evidence based. Bases decisions on robust analysis of the situation
Conducts option appraisal: systematically compares a number of approaches, weighs up relevant data before applying judgement; then makes recommendations.
Considers financial, technical, security and other risks before taking action or making decisions
Able to effectively and logically defend judgements if challenged

๐Ÿ Core - ๐Ÿฅ‡ Striving For Success

Your expected level is ๐Ÿ‘ฉโ€๐Ÿซ Pr0

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Tackles work with enthusiasm, and takes a positive outlook when things are difficult
Shows commitment to work objectives & underlying tasks
Willing to accept advice from others regarding how objectives could be achieved
Sets deadlines and strives to meet them
Gains a sense of achievement and self-satisfaction from successfully meeting targets and business needs
Prepared to examine own skills and abilities to identify ways of improving performance e.g. discusses personal development with line manager
๐Ÿ‘จโ€๐Ÿ”ง Play3r Perseveres to overcome obstacles / resistance until objectives are fully met and tasks completed
Proactive in taking on extra tasks or responsibility
Prepared to work flexibly, including working beyond standard hours in order to finish tasks to meet project deadlines
Actively seeks out work and maintains to-do lists for personal peeves
Self-motivated to achieve; shows initiative and performs to a high level with low levels of supervision
Adopts good practice or new techniques from others.
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Consistently reflects on own performance & seeks continuous improvement
Seeks to exceed expectations
Demonstrates an attention to detail and quality, and looks to evaluate solutions as part of a desire to drive quality improvement
Aware of own credibility. Actively seeks to reinforce and enhance this
Devotes time to expand technical expertise to inform and improve client solutions & work processes
Seeks views of others and accepts constructive criticism

๐Ÿš€ Product - ๐Ÿ‘ฉโ€๐ŸŽ“ User Centricity

Your expected level is 5

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
1 Closely tracks metrics for features. Uses them to spot issues and measure success.
Understands how squadโ€™s work links to business objectives and key performance indicators.
2 Can identify who users are and what their needs are, based on evidence. Regularly engages with users and can carry out usability testing unassisted.
Creates shared context and understanding of user needs in their squad. Helps their squad to identify and solve user problems, instead of jumping to features. Ensures that solutions to problems are delightful and high quality.
3 In depth knowledge of current and potential users. Manages trade-offs between user needs.
Ensures their area of the product delights their intended audiences and forms a coherent experience with other features.
Champions users and a user-centred approach with stakeholders.
4 Is a champion for user experience and starting with user needs - helps senior stakeholders and team members to understand the value of this approach.
Can balance trade offs (or think creatively to increase the pie) between user need and business need.
5 Ensures the overall product experience is of extraordinary quality and really meets userโ€™s needs.

๐Ÿ‘ฉโ€๐ŸŽจ Lead UX Designer - ๐Ÿ‘ฉโ€๐ŸŽจ Design

Actions - BETA

Summary

As Lead UX Designer, having the ability to match business objectives and requirements with users needs and create frictionless journeys is imperative. Leading, creating and mentoring a highly successful team is a key deliverable. Overseeing the creation and maintenance of wire-frames, prototypes, web analytics, digital assets and overall design.

Criteria

๐Ÿ“ฏ Delivering Value - ๐Ÿ‘จโ€๐Ÿ”ง Play3r

๐Ÿ Core

  • Bases recommendations on citable, sound analysis of risks, benefits and value
  • Considers and discusses alternative ways of performing tasks to enhance productivity and delivery of value
  • Demonstrate a robust approach to producing estimates i.e. breaking down tasks into sub-elements and quantifying time required
  • Demonstrates appreciation of RoI when defining and performing tasks by vocally considering effort vs value return
  • Identifies opportunities with existing products/solutions to further develop value opportunities
  • Self-conscious of rabbit-holes, and can identify when in one
  • Holds an iterative, and value-incrementing approach to solutions development, always considering MVP/S
  • Doesnโ€™t over-engineer or gold-plate solutions unnecessessarilly

๐ŸŽฏ Client Focus - ๐Ÿง™ 1337

๐Ÿ Core

  • Conceives and drives the development of solutions that anticipate impending client needs
  • Ability to read clients and agree desired outcomes that are mutually beneficial i.e. win/win outcomes
  • Proactively uses knowledge of the client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs
  • Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates.

๐Ÿ“… Planning and Organisation - ๐Ÿ‘ฉโ€๐Ÿซ Pr0

๐Ÿ Core

  • Manages multiple complex projects using established project management methodologies
  • Integrates inputs from different sources/team members; optimises their contribution relevant to work programme
  • Optimises the allocation of resources
  • Assigns responsibilities and sets deadlines for tasks
  • Identifies critical path activities from project plans; concentrates extra effort on tasks where any delays impact on overall deadline
  • Sets/attends regular project meetings to assess progress against action plans and to ensure monitoring activity is routinely conducted
  • Varies project plan activity sequencing and timelines according to available resource to avoid delays

๐Ÿคน Problem Solving - ๐Ÿ‘ฉโ€๐Ÿซ Pr0

๐Ÿ Core

  • Ensures recommendations are evidence based. Bases decisions on robust analysis of the situation
  • Conducts option appraisal: systematically compares a number of approaches, weighs up relevant data before applying judgement; then makes recommendations.
  • Considers financial, technical, security and other risks before taking action or making decisions
  • Able to effectively and logically defend judgements if challenged

๐Ÿฅ‡ Striving For Success - ๐Ÿ‘ฉโ€๐Ÿซ Pr0

๐Ÿ Core

  • Consistently reflects on own performance & seeks continuous improvement
  • Seeks to exceed expectations
  • Demonstrates an attention to detail and quality, and looks to evaluate solutions as part of a desire to drive quality improvement
  • Aware of own credibility. Actively seeks to reinforce and enhance this
  • Devotes time to expand technical expertise to inform and improve client solutions & work processes
  • Seeks views of others and accepts constructive criticism

๐Ÿ‘ฉโ€๐ŸŽ“ User Centricity - 5

๐Ÿš€ Product

  • Ensures the overall product experience is of extraordinary quality and really meets userโ€™s needs.

๐Ÿ‘ฉโ€๐ŸŽจ Lead UX Designer - ๐Ÿ‘ฉโ€๐ŸŽจ Design

๐Ÿ Core - ๐Ÿ“ฏ Delivering Value

Your expected level is ๐Ÿ‘จโ€๐Ÿ”ง Play3r

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Actively contributes to the design of products and solutions
Aware of the value of providing outstanding client service and what can be done on a day-to-day basis to deliver this
Justifies the use of business resources and suggested changes to processes in terms of value deliverance
Clear on the purpose and value of all tasks and will seek clarification when not
Accurately estimates the amount of effort required to complete projects, and performs duties to the required standard within agreed timescales
Aware of competitive nature of the business, who we compete with and how UNiDAYS can be different
๐Ÿ‘จโ€๐Ÿ”ง Play3r Bases recommendations on citable, sound analysis of risks, benefits and value
Considers and discusses alternative ways of performing tasks to enhance productivity and delivery of value
Demonstrate a robust approach to producing estimates i.e. breaking down tasks into sub-elements and quantifying time required
Demonstrates appreciation of RoI when defining and performing tasks by vocally considering effort vs value return
Identifies opportunities with existing products/solutions to further develop value opportunities
Self-conscious of rabbit-holes, and can identify when in one
Holds an iterative, and value-incrementing approach to solutions development, always considering MVP/S
Doesnโ€™t over-engineer or gold-plate solutions unnecessessarilly

๐Ÿ Core - ๐ŸŽฏ Client Focus

Your expected level is ๐Ÿง™ 1337

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Work activities are directed by, or focused on client needs; client remains primary focus
Demonstrates a genuine interest in clients and visibly acts in their best interests
Makes self-visible or available as a point of contact for clients
Manages all client enquiries in a professional and understanding way
Invites and receptive to client feedback
Understands who their client and stakeholders are for every task
Responds and meets client requests in a timely and appropriate manner
๐Ÿ‘จโ€๐Ÿ”ง Play3r Actively listens to clients to identify and understand their needs and objectives; asks questions to identify client interests, views & motivations
Consults clients when exploring solution options
Proactively undertakes appropriate research to build client knowledge & help inform discussions
Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates
Proactively uses knowledge of client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs
Successfully adapts solutions to reflect changes in client requirements
Develops solutions which clients find easy to use and understand; adopts the clientโ€™s perspective to aid product design
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Utilises broad domain knowledge to recommend improved solutions
Ability to deal with changing requirements from clients and changes in focus
Represents the client and their interests in discussions, and ensures all decisions are made with the clientโ€™s context considered
Undertakes appropriate research to build Client knowledge & help inform discussions
Maintains the customers best interests at heart. Designs solutions which are appropriate and add the required value.
๐Ÿง™ 1337 Conceives and drives the development of solutions that anticipate impending client needs
Ability to read clients and agree desired outcomes that are mutually beneficial i.e. win/win outcomes
Proactively uses knowledge of the client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs
Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates.

๐Ÿ Core - ๐Ÿ“… Planning and Organisation

Your expected level is ๐Ÿ‘ฉโ€๐Ÿซ Pr0

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Actively listens to identify and understand needs and objectives; asks questions to identify interests, views & motivations
Understands the objectives of and participates actively in team ceremonies. Prepared and organised to make the most of squad time.
Consults stakeholders when exploring solution options.
Undertakes appropriate research to build client knowledge & help inform discussions
Fully competent with the day-to-day use of JIRA and other productivity tools
Proactively uses knowledge of the business, needs & objectives to drive the development & delivery of appropriate solutions
Successfully adapts service provision to reflect changes in requirements
Ensures stakeholders are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates
๐Ÿ‘จโ€๐Ÿ”ง Play3r Develops clear, documented action plans, with realistic expectations & objectives
Anticipates & realistically appraises potential problems or changes; develops contingency plans to ensure desired outcome is achieved effectively within agreed timelines
Converts plans to task components for self and others, including timelines & targets
Accurately tracks own development progress and effectively forecasts output
Takes full responsibility for own productivity and output.
Accurately identifies & secures required resources before implementing plans e.g. adequate capacity in team
Able to balance time dedicated to maintaining existing business with business development
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Manages multiple complex projects using established project management methodologies
Integrates inputs from different sources/team members; optimises their contribution relevant to work programme
Optimises the allocation of resources
Assigns responsibilities and sets deadlines for tasks
Identifies critical path activities from project plans; concentrates extra effort on tasks where any delays impact on overall deadline
Sets/attends regular project meetings to assess progress against action plans and to ensure monitoring activity is routinely conducted
Varies project plan activity sequencing and timelines according to available resource to avoid delays

๐Ÿ Core - ๐Ÿคน Problem Solving

Your expected level is ๐Ÿ‘ฉโ€๐Ÿซ Pr0

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Takes immediate action or initiative to resolve issues preventing satisfactory work completion; including seeking help from others
Comes to line manager with potential solutions to problems rather than just presenting the issue
Considers past experience of similar situations & existing procedures to think through potential approaches to addressing problems
Records solutions appropriately, with concise and complete explanations and justifications
When asked can suggest some improvements to work processes to prevent future problems
Refuses to become blocked. Tries to unblock themselves first before seeking help
Distinguishes between relevant and irrelevant information in order to make logical decisions
Openly acknowledge mistakes & takes action to rectify them
๐Ÿ‘จโ€๐Ÿ”ง Play3r Uses research to better understand an issue and come to reasoned decisions about how to resolve a problem
Identifies the root causes of blockers
Uses visualisation tools (SWOT, brainstorming, cause-effect diagrams) to gain fuller understanding of issues
Analytical; deduces meaning from numerical & verbal data sources & uses such data to generate solutions to current problems or future changes
Where relevant develops tools or models to further analyse data sources e.g. to test assumptions or develop scenarios
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Ensures recommendations are evidence based. Bases decisions on robust analysis of the situation
Conducts option appraisal: systematically compares a number of approaches, weighs up relevant data before applying judgement; then makes recommendations.
Considers financial, technical, security and other risks before taking action or making decisions
Able to effectively and logically defend judgements if challenged

๐Ÿ Core - ๐Ÿฅ‡ Striving For Success

Your expected level is ๐Ÿ‘ฉโ€๐Ÿซ Pr0

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Tackles work with enthusiasm, and takes a positive outlook when things are difficult
Shows commitment to work objectives & underlying tasks
Willing to accept advice from others regarding how objectives could be achieved
Sets deadlines and strives to meet them
Gains a sense of achievement and self-satisfaction from successfully meeting targets and business needs
Prepared to examine own skills and abilities to identify ways of improving performance e.g. discusses personal development with line manager
๐Ÿ‘จโ€๐Ÿ”ง Play3r Perseveres to overcome obstacles / resistance until objectives are fully met and tasks completed
Proactive in taking on extra tasks or responsibility
Prepared to work flexibly, including working beyond standard hours in order to finish tasks to meet project deadlines
Actively seeks out work and maintains to-do lists for personal peeves
Self-motivated to achieve; shows initiative and performs to a high level with low levels of supervision
Adopts good practice or new techniques from others.
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Consistently reflects on own performance & seeks continuous improvement
Seeks to exceed expectations
Demonstrates an attention to detail and quality, and looks to evaluate solutions as part of a desire to drive quality improvement
Aware of own credibility. Actively seeks to reinforce and enhance this
Devotes time to expand technical expertise to inform and improve client solutions & work processes
Seeks views of others and accepts constructive criticism

๐Ÿš€ Product - ๐Ÿ‘ฉโ€๐ŸŽ“ User Centricity

Your expected level is 5

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
1 Closely tracks metrics for features. Uses them to spot issues and measure success.
Understands how squadโ€™s work links to business objectives and key performance indicators.
2 Can identify who users are and what their needs are, based on evidence. Regularly engages with users and can carry out usability testing unassisted.
Creates shared context and understanding of user needs in their squad. Helps their squad to identify and solve user problems, instead of jumping to features. Ensures that solutions to problems are delightful and high quality.
3 In depth knowledge of current and potential users. Manages trade-offs between user needs.
Ensures their area of the product delights their intended audiences and forms a coherent experience with other features.
Champions users and a user-centred approach with stakeholders.
4 Is a champion for user experience and starting with user needs - helps senior stakeholders and team members to understand the value of this approach.
Can balance trade offs (or think creatively to increase the pie) between user need and business need.
5 Ensures the overall product experience is of extraordinary quality and really meets userโ€™s needs.

๐Ÿง™โ€โ™€๏ธ Project Management

Summary

Level Overview

๐Ÿ Core ๐Ÿš€ Product
๐Ÿ“ฏ Delivering Value ๐ŸŽฏ Client Focus ๐Ÿ“… Planning and Organisation ๐Ÿคน Problem Solving ๐Ÿ’ฌ Communication ๐Ÿฅ‡ Striving For Success ๐Ÿ‘จโ€๐Ÿ‘จโ€๐Ÿ‘ง Team Orientation ๐Ÿคน Opportunity Analysis ๐Ÿ‘ฉโ€๐ŸŽ“ User Centricity ๐Ÿ—ƒ๏ธ Domain Knowledge ๐Ÿ“Š Data Skills ๐ŸŽŽ Working Through Others ๐Ÿ‘” Execution
๐Ÿง™โ€โ™€๏ธ Change Project Manager ๐Ÿ‘ฉโ€๐Ÿซ Pr0 ๐Ÿ‘จโ€๐Ÿ”ง Play3r ๐Ÿง™ 1337 ๐Ÿ‘ฉโ€๐Ÿซ Pr0 ๐Ÿง™ 1337 ๐Ÿ‘ฉโ€๐Ÿซ Pr0 ๐Ÿง™ 1337 3 3 3 3 4 3

๐Ÿง™โ€โ™€๏ธ Change Project Manager - ๐Ÿง™โ€โ™€๏ธ Project Management

Actions - BETA

Summary

The Change Project Manager provides project and change expertise to the business. They ensure that the appropriate methodologies and governance are applied for all projects and changes. The Change Project Manager ensures timely communication of project progress, motivating the team, encouraging cross team collaboration. A good person in this role will call out risks and dependencies early, creating mitigation plans, ensuring the risks are not realised.

Criteria

๐Ÿ“ฏ Delivering Value - ๐Ÿ‘ฉโ€๐Ÿซ Pr0

๐Ÿ Core

  • Tracks and proactively reports team/project feature/value deliverance
  • Monitors expenditure against budgets and initiates corrective action as required
  • Monitors and reports on implementation of financial and technical investment decisions and activity in terms of ROI
  • Proposals are accurately costed & accurately predict the iteration duration
  • Makes informed decisions regarding the acceptance of projects based on their viability
  • Proactively identifies risks and raises with senior leaders
  • Makes robust business cases when requesting investment

๐ŸŽฏ Client Focus - ๐Ÿ‘จโ€๐Ÿ”ง Play3r

๐Ÿ Core

  • Actively listens to clients to identify and understand their needs and objectives; asks questions to identify client interests, views & motivations
  • Consults clients when exploring solution options
  • Proactively undertakes appropriate research to build client knowledge & help inform discussions
  • Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates
  • Proactively uses knowledge of client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs
  • Successfully adapts solutions to reflect changes in client requirements
  • Develops solutions which clients find easy to use and understand; adopts the clientโ€™s perspective to aid product design

๐Ÿ“… Planning and Organisation - ๐Ÿง™ 1337

๐Ÿ Core

  • Conducts a robust situational analysis โ€“ market/technology attractiveness & competitive position
  • Devises strategies aligned to analysis of market/technology; aware of alternative strategic options
  • Segments the market to identify most value generating client groups or segments; positions company offer to satisfy needs of key user groups
  • Sets SMART Strategic objectives/goals; devises critical success factors (CSFs) aligned to strategy; sets KPIs/performance metrics to track implementation
  • Presents evidence (e.g. DAM, Verification, usage, impressions) to justify strategy adopted
  • Outlines exactly how strategy will be delivered; clarifies accountabilities, workload, resources needed, milestones and expectations

๐Ÿคน Problem Solving - ๐Ÿ‘ฉโ€๐Ÿซ Pr0

๐Ÿ Core

  • Ensures recommendations are evidence based. Bases decisions on robust analysis of the situation
  • Conducts option appraisal: systematically compares a number of approaches, weighs up relevant data before applying judgement; then makes recommendations.
  • Considers financial, technical, security and other risks before taking action or making decisions
  • Able to effectively and logically defend judgements if challenged

๐Ÿ’ฌ Communication - ๐Ÿง™ 1337

๐Ÿ Core

  • Ensures the team has strong relationships with stakeholders, fully recognises their constraints and concerns and creates mutual recognition and trust.
  • Consistently and frequently communicates / demonstrates organisational values, expectations and boundaries
  • Communicates business needs to others, conveying the importance of these needs from all perspectives
  • Produces detailed and accurate delivery plans, presenting them objectively and transparently
  • Motivates and engages employees through communication
  • Articulates and unites a team behind a clear and compelling vision, mission and strategy, along multiple time horizons.

๐Ÿฅ‡ Striving For Success - ๐Ÿ‘ฉโ€๐Ÿซ Pr0

๐Ÿ Core

  • Consistently reflects on own performance & seeks continuous improvement
  • Seeks to exceed expectations
  • Demonstrates an attention to detail and quality, and looks to evaluate solutions as part of a desire to drive quality improvement
  • Aware of own credibility. Actively seeks to reinforce and enhance this
  • Devotes time to expand technical expertise to inform and improve client solutions & work processes
  • Seeks views of others and accepts constructive criticism

๐Ÿ‘จโ€๐Ÿ‘จโ€๐Ÿ‘ง Team Orientation - ๐Ÿง™ 1337

๐Ÿ Core

  • Seeks to understand team needs, motivations, strengths, dynamics to inform and optimise working arrangements and team performance
  • Employs robust methods for selecting team members for job roles
  • Strives to identify ways to improve team working processes and enhance team performance
  • Able to have difficult conversations where required
  • Shares team success internally and with other divisions; supportively encourages admission of collective mistakes, encouraging the team to learn from their experiences
  • Identifies sources of conflict within the team and acts in a facilitative manner to resolve conflict or improve cohesion

๐Ÿคน Opportunity Analysis - 3

๐Ÿš€ Product

  • Defines a clear, compelling and ambitious product vision and strategy for their remit.

๐Ÿ‘ฉโ€๐ŸŽ“ User Centricity - 3

๐Ÿš€ Product

  • In depth knowledge of current and potential users. Manages trade-offs between user needs.
  • Ensures their area of the product delights their intended audiences and forms a coherent experience with other features.
  • Champions users and a user-centred approach with stakeholders.

๐Ÿ—ƒ๏ธ Domain Knowledge - 3

๐Ÿš€ Product

  • Understands how code is tested, deployed and version-controlled for native apps and web interfaces (sites / api)
  • Develops and maintains solid foundation of market knowledge in their area, proactively identifies potential issues/risks.

๐Ÿ“Š Data Skills - 3

๐Ÿš€ Product

  • Closely tracks and understands how metrics interact with and impact other group/business metrics.
  • Identifies when and how to set experiments, supported by a product data analyst. Incorporates results into future iterations.
  • Can assimilate new information easily, and can synthesise qualitative and quantitative inputs to form reliable insights into user needs and behaviour.

๐ŸŽŽ Working Through Others - 4

๐Ÿš€ Product

  • Understands how the needs of the team vary across product and team lifecycle and adapts accordingly.
  • Open to being challenged, encourages constructive conflict and maximises the talent of others. Makes the squad โ€œmissionaries, not mercenariesโ€.

๐Ÿ‘” Execution - 3

๐Ÿš€ Product

  • Able to prioritise effectively on multiple dimensions - makes sure the urgent doesnโ€™t always outdo the important; that there is a balance between new work, maintenance, fixing issues; long- and short-term work.
  • Employs speed as a habit.

๐Ÿง™โ€โ™€๏ธ Change Project Manager - ๐Ÿง™โ€โ™€๏ธ Project Management

๐Ÿ Core - ๐Ÿ“ฏ Delivering Value

Your expected level is ๐Ÿ‘ฉโ€๐Ÿซ Pr0

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Actively contributes to the design of products and solutions
Aware of the value of providing outstanding client service and what can be done on a day-to-day basis to deliver this
Justifies the use of business resources and suggested changes to processes in terms of value deliverance
Clear on the purpose and value of all tasks and will seek clarification when not
Accurately estimates the amount of effort required to complete projects, and performs duties to the required standard within agreed timescales
Aware of competitive nature of the business, who we compete with and how UNiDAYS can be different
๐Ÿ‘จโ€๐Ÿ”ง Play3r Bases recommendations on citable, sound analysis of risks, benefits and value
Considers and discusses alternative ways of performing tasks to enhance productivity and delivery of value
Demonstrate a robust approach to producing estimates i.e. breaking down tasks into sub-elements and quantifying time required
Demonstrates appreciation of RoI when defining and performing tasks by vocally considering effort vs value return
Identifies opportunities with existing products/solutions to further develop value opportunities
Self-conscious of rabbit-holes, and can identify when in one
Holds an iterative, and value-incrementing approach to solutions development, always considering MVP/S
Doesnโ€™t over-engineer or gold-plate solutions unnecessessarilly
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Tracks and proactively reports team/project feature/value deliverance
Monitors expenditure against budgets and initiates corrective action as required
Monitors and reports on implementation of financial and technical investment decisions and activity in terms of ROI
Proposals are accurately costed & accurately predict the iteration duration
Makes informed decisions regarding the acceptance of projects based on their viability
Proactively identifies risks and raises with senior leaders
Makes robust business cases when requesting investment

๐Ÿ Core - ๐ŸŽฏ Client Focus

Your expected level is ๐Ÿ‘จโ€๐Ÿ”ง Play3r

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Work activities are directed by, or focused on client needs; client remains primary focus
Demonstrates a genuine interest in clients and visibly acts in their best interests
Makes self-visible or available as a point of contact for clients
Manages all client enquiries in a professional and understanding way
Invites and receptive to client feedback
Understands who their client and stakeholders are for every task
Responds and meets client requests in a timely and appropriate manner
๐Ÿ‘จโ€๐Ÿ”ง Play3r Actively listens to clients to identify and understand their needs and objectives; asks questions to identify client interests, views & motivations
Consults clients when exploring solution options
Proactively undertakes appropriate research to build client knowledge & help inform discussions
Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates
Proactively uses knowledge of client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs
Successfully adapts solutions to reflect changes in client requirements
Develops solutions which clients find easy to use and understand; adopts the clientโ€™s perspective to aid product design

๐Ÿ Core - ๐Ÿ“… Planning and Organisation

Your expected level is ๐Ÿง™ 1337

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Actively listens to identify and understand needs and objectives; asks questions to identify interests, views & motivations
Understands the objectives of and participates actively in team ceremonies. Prepared and organised to make the most of squad time.
Consults stakeholders when exploring solution options.
Undertakes appropriate research to build client knowledge & help inform discussions
Fully competent with the day-to-day use of JIRA and other productivity tools
Proactively uses knowledge of the business, needs & objectives to drive the development & delivery of appropriate solutions
Successfully adapts service provision to reflect changes in requirements
Ensures stakeholders are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates
๐Ÿ‘จโ€๐Ÿ”ง Play3r Develops clear, documented action plans, with realistic expectations & objectives
Anticipates & realistically appraises potential problems or changes; develops contingency plans to ensure desired outcome is achieved effectively within agreed timelines
Converts plans to task components for self and others, including timelines & targets
Accurately tracks own development progress and effectively forecasts output
Takes full responsibility for own productivity and output.
Accurately identifies & secures required resources before implementing plans e.g. adequate capacity in team
Able to balance time dedicated to maintaining existing business with business development
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Manages multiple complex projects using established project management methodologies
Integrates inputs from different sources/team members; optimises their contribution relevant to work programme
Optimises the allocation of resources
Assigns responsibilities and sets deadlines for tasks
Identifies critical path activities from project plans; concentrates extra effort on tasks where any delays impact on overall deadline
Sets/attends regular project meetings to assess progress against action plans and to ensure monitoring activity is routinely conducted
Varies project plan activity sequencing and timelines according to available resource to avoid delays
๐Ÿง™ 1337 Conducts a robust situational analysis โ€“ market/technology attractiveness & competitive position
Devises strategies aligned to analysis of market/technology; aware of alternative strategic options
Segments the market to identify most value generating client groups or segments; positions company offer to satisfy needs of key user groups
Sets SMART Strategic objectives/goals; devises critical success factors (CSFs) aligned to strategy; sets KPIs/performance metrics to track implementation
Presents evidence (e.g. DAM, Verification, usage, impressions) to justify strategy adopted
Outlines exactly how strategy will be delivered; clarifies accountabilities, workload, resources needed, milestones and expectations

๐Ÿ Core - ๐Ÿคน Problem Solving

Your expected level is ๐Ÿ‘ฉโ€๐Ÿซ Pr0

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Takes immediate action or initiative to resolve issues preventing satisfactory work completion; including seeking help from others
Comes to line manager with potential solutions to problems rather than just presenting the issue
Considers past experience of similar situations & existing procedures to think through potential approaches to addressing problems
Records solutions appropriately, with concise and complete explanations and justifications
When asked can suggest some improvements to work processes to prevent future problems
Refuses to become blocked. Tries to unblock themselves first before seeking help
Distinguishes between relevant and irrelevant information in order to make logical decisions
Openly acknowledge mistakes & takes action to rectify them
๐Ÿ‘จโ€๐Ÿ”ง Play3r Uses research to better understand an issue and come to reasoned decisions about how to resolve a problem
Identifies the root causes of blockers
Uses visualisation tools (SWOT, brainstorming, cause-effect diagrams) to gain fuller understanding of issues
Analytical; deduces meaning from numerical & verbal data sources & uses such data to generate solutions to current problems or future changes
Where relevant develops tools or models to further analyse data sources e.g. to test assumptions or develop scenarios
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Ensures recommendations are evidence based. Bases decisions on robust analysis of the situation
Conducts option appraisal: systematically compares a number of approaches, weighs up relevant data before applying judgement; then makes recommendations.
Considers financial, technical, security and other risks before taking action or making decisions
Able to effectively and logically defend judgements if challenged

๐Ÿ Core - ๐Ÿ’ฌ Communication

Your expected level is ๐Ÿง™ 1337

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Actively listens to project briefs and asks questions where necessary to clarify understanding of own role and the project as a whole
Where unsure checks what the expectations are for the delivery of tasks
Asks for feedback and advice where necessary to enable successful completion of delegated work
Shows interpersonal sensitivity
Communicates concisely and clearly, sticking to facts and avoiding jargon, acronyms or abbreviations where appropriate
Treats all interactions with respect and compassion
Establishes the quality and frequency of feedback required by manager / client and routinely meets these requirements
Acts as a role model for corporate standards of integrity both within the business and externally
๐Ÿ‘จโ€๐Ÿ”ง Play3r Maintains a constant dialogue with all project stakeholders to ensure a clear and joint understanding of project direction and progress
Translates complex issues into simple terms and manageable chunks for others to understand
Verifies that others have received, consumed and understood presented information during discussions
Produces reports which are accurate, easily understood, succinct and worded appropriately for target audience
Identifies assumptions, shares direction and tailors communication to audience.
Communicates effectively to a wide range of stakeholders, e.g. sharing updates at all hands
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Provides clear and easily understood briefs to others, making clear expected outcomes and which tasks are to be completed by whom
Displays strong presentation/writing skills
Ensures all relevant information is communicated to others to enable them to successfully execute delegated tasks
Presents proposals in a clear and structured manner
Produces and maintains clear & concise technical specifications throughout the project
Seeks out and gives constructive, actionable feedback where valuable.
Can gather influence and support for their work, confidently debating and defending their decisions and approach.
Able to simply explain complex concepts and deliver difficult messages clearly.
๐Ÿง™ 1337 Ensures the team has strong relationships with stakeholders, fully recognises their constraints and concerns and creates mutual recognition and trust.
Consistently and frequently communicates / demonstrates organisational values, expectations and boundaries
Communicates business needs to others, conveying the importance of these needs from all perspectives
Produces detailed and accurate delivery plans, presenting them objectively and transparently
Motivates and engages employees through communication
Articulates and unites a team behind a clear and compelling vision, mission and strategy, along multiple time horizons.

๐Ÿ Core - ๐Ÿฅ‡ Striving For Success

Your expected level is ๐Ÿ‘ฉโ€๐Ÿซ Pr0

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Tackles work with enthusiasm, and takes a positive outlook when things are difficult
Shows commitment to work objectives & underlying tasks
Willing to accept advice from others regarding how objectives could be achieved
Sets deadlines and strives to meet them
Gains a sense of achievement and self-satisfaction from successfully meeting targets and business needs
Prepared to examine own skills and abilities to identify ways of improving performance e.g. discusses personal development with line manager
๐Ÿ‘จโ€๐Ÿ”ง Play3r Perseveres to overcome obstacles / resistance until objectives are fully met and tasks completed
Proactive in taking on extra tasks or responsibility
Prepared to work flexibly, including working beyond standard hours in order to finish tasks to meet project deadlines
Actively seeks out work and maintains to-do lists for personal peeves
Self-motivated to achieve; shows initiative and performs to a high level with low levels of supervision
Adopts good practice or new techniques from others.
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Consistently reflects on own performance & seeks continuous improvement
Seeks to exceed expectations
Demonstrates an attention to detail and quality, and looks to evaluate solutions as part of a desire to drive quality improvement
Aware of own credibility. Actively seeks to reinforce and enhance this
Devotes time to expand technical expertise to inform and improve client solutions & work processes
Seeks views of others and accepts constructive criticism

๐Ÿ Core - ๐Ÿ‘จโ€๐Ÿ‘จโ€๐Ÿ‘ง Team Orientation

Your expected level is ๐Ÿง™ 1337

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
๐Ÿ‘ฉโ€๐ŸŽ“ n00b Shows genuine commitment to the team and company
Prepared to compromise or go with team decision
Easily and quickly adapts to new challenges and ways of working
Takes responsibility for own actions
Has positive relationships with team members displaying high levels of reliability and responsibility
Always ready and available to help others
๐Ÿ‘จโ€๐Ÿ”ง Play3r Makes self available to others; proactively offers to assist others with activities to meet deadlines or manage short-term work pressures
Regularly and pro-actively communicates with colleagues regarding project or task progress.
Prepares for and actively participates in team meetings
Willingly seeks input and ideas from colleagues
๐Ÿ‘ฉโ€๐Ÿซ Pr0 Demonstrates awareness of different perspectives, working styles and preferences in team
Organises social or more formal team activities
Provides constructive feedback and suggestions, including to more senior colleagues
Defends colleagues in the face of unwarranted criticism
Encourages and assists with the personal development of others
Puts systems in place to encourage team communication and shared learning
Demonstrates trust of team members by fully delegating tasks or projects
๐Ÿง™ 1337 Seeks to understand team needs, motivations, strengths, dynamics to inform and optimise working arrangements and team performance
Employs robust methods for selecting team members for job roles
Strives to identify ways to improve team working processes and enhance team performance
Able to have difficult conversations where required
Shares team success internally and with other divisions; supportively encourages admission of collective mistakes, encouraging the team to learn from their experiences
Identifies sources of conflict within the team and acts in a facilitative manner to resolve conflict or improve cohesion

๐Ÿš€ Product - ๐Ÿคน Opportunity Analysis

Your expected level is 3

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
1 Assesses if features they are involved with are needed, how it solves customer problems and how it contributes to a measurable business objective.
Demonstrates enthusiasm to learn a range of problem-solving techniques and practices.
Understands how product works in their squad, which problems it solves and how it is performing
2 Able to clarify the boundaries of a problem and how it applies to the work at hand
Is able to break a problem down into manageable solveable chunks
Able to incrementally apply solutions, learning and adjusting through measurement and insight
Uses or fosters creativity and experimentation to find and solve problems.
Uses visualisation tools (SWOT, brainstorming, cause-effect diagrams) to gain fuller understanding of issues
Where relevant develops tools or models to further analyse data sources e.g. to test assumptions or develop scenarios
Analytical; deduces meaning from numerical & verbal data sources & uses such data to generate solutions to current problems or future changes
Considers which features to remove, as well as maintain.
Learns from failure and success. Shares and builds on that learning.
Asks good questions to get to the root of a problem or opportunity.
Able to apply domain knowledge in order to solve a problem
3 Defines a clear, compelling and ambitious product vision and strategy for their remit.

๐Ÿš€ Product - ๐Ÿ‘ฉโ€๐ŸŽ“ User Centricity

Your expected level is 3

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
1 Closely tracks metrics for features. Uses them to spot issues and measure success.
Understands how squadโ€™s work links to business objectives and key performance indicators.
2 Can identify who users are and what their needs are, based on evidence. Regularly engages with users and can carry out usability testing unassisted.
Creates shared context and understanding of user needs in their squad. Helps their squad to identify and solve user problems, instead of jumping to features. Ensures that solutions to problems are delightful and high quality.
3 In depth knowledge of current and potential users. Manages trade-offs between user needs.
Ensures their area of the product delights their intended audiences and forms a coherent experience with other features.
Champions users and a user-centred approach with stakeholders.

๐Ÿš€ Product - ๐Ÿ—ƒ๏ธ Domain Knowledge

Your expected level is 3

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
1 Can prioritise defined tasks based on effort, impact, user needs and business goals.
2 Understands core principles of web technologies, including HTTP(S)-based interactions between front-end clients and back-end servers/functions and APIs.
Understands the fundamentals of UNiDAYS Verification, the methods and their effectiveness
Knowledge of dependent systems and infrastructure in UNiDAYS such as Bronto, Segment
Understands the need to consider, and takes, expert advice. Applies the concepts correctly and demonstrates a strong interest in their area.
3 Understands how code is tested, deployed and version-controlled for native apps and web interfaces (sites / api)
Develops and maintains solid foundation of market knowledge in their area, proactively identifies potential issues/risks.

๐Ÿš€ Product - ๐Ÿ“Š Data Skills

Your expected level is 3

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
1 Seeks out the information they need to solve a problem.
Keeps stakeholders updated on progress and ensures they have what they need.
Able to clearly articulate what weโ€™re working on and why.
2 Collaborates with product analyst to set up the right things to track. Understand what a metric actually measures and how reliable/direct it is.
Closely tracks performance of their squad, and how to influence it. Draws reliable conclusions from qualitative and quantitative data.
3 Closely tracks and understands how metrics interact with and impact other group/business metrics.
Identifies when and how to set experiments, supported by a product data analyst. Incorporates results into future iterations.
Can assimilate new information easily, and can synthesise qualitative and quantitative inputs to form reliable insights into user needs and behaviour.

๐Ÿš€ Product - ๐ŸŽŽ Working Through Others

Your expected level is 4

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
1 Always starts with user needs and acts as the voice of the user within their squad.
Able to translate needs into user stories/jobs to be done. Ensures that anything shipped meets users needs. Understands the fidelity needed for different stages of rollout.
2 Sets squad rhythm and routines - facilitates agreement on how they all work together to discover, define and ship features or experiments to meet their goals.
Works collaboratively to get the best out of all of the people in their squad, involving all disciplines throughout. Takes proactive steps to build and maintain team health, e.g. resolve conflict, counter inertia.
Point person for the squad - does whatever is needed to unblock or support the squad and their delivery. Escalates and delegates appropriately.
Ensures the squad has the skills and resources it needs to ship autonomously.
3 Servant leader who empowers the squad to achieve more and be ambitious (test sooner, generate more ideas, think broadly), valuing outcome over output.
Ensures the squad are aware of what other squads are working on and how that relates to their squadโ€™s goals.
Coaches Associate Product Managers and helps them identify and achieve personal development goals.
4 Understands how the needs of the team vary across product and team lifecycle and adapts accordingly.
Open to being challenged, encourages constructive conflict and maximises the talent of others. Makes the squad โ€œmissionaries, not mercenariesโ€.

๐Ÿš€ Product - ๐Ÿ‘” Execution

Your expected level is 3

Criteria Strengths Weaknesss
Justification Next Steps Justification Next Steps
1 Understands and appreciates the appropriate use of HTML, CSS, JS and native code.
Demonstrates appetite and aptitude to learn about the context the product operates in.
2 Tends to action - narrowing in on a MVP to help learn. Comfortable with releasing uncomfortable first versions (done is better than perfect).
Leads squad in prioritising work with some ambiguity or competing demands.
Makes sure the team have everything they need to be productive.
Maintains sensible work in progress limits and knows when and how to say no.
3 Able to prioritise effectively on multiple dimensions - makes sure the urgent doesnโ€™t always outdo the important; that there is a balance between new work, maintenance, fixing issues; long- and short-term work.
Employs speed as a habit.