UNiDAYS Competency and Progression Framework
๐ฎ Usage
This framework outlines examples of desirable behaviours and skills, arranged into
different high level competencies, finer grained topics and individual levels. It is a
tool that helps employees and managers:
- make development and career plans
- talk about what we're looking for from each role in a consistent way
- set a fair level of compensation.
The framework is a compass, not a GPS.
It's meant to be helpful. It's not meant to be a rating system for humans, free from edge
cases.
This framework outlines examples of desirable behaviours and skills, arranged into different high level competencies, finer grained topics and individual levels. It is a tool that helps employees and managers:
- make development and career plans
- talk about what we're looking for from each role in a consistent way
- set a fair level of compensation.
The framework is a compass, not a GPS.
It's meant to be helpful. It's not meant to be a rating system for humans, free from edge cases.
๐ How does it work?
The framework covers all the things we're looking for from each role at UNiDAYS. We have
a suite of core-competencies and then more specific ones for each role.
Each competency topic is sorted into levels and we try to give specific examples of
behaviours we expect for each.
Your manager will work with you on this. None of it will happen mysteriously behind
closed doors. You'll agree what level of progression you're going for and what you need
to improve on with your manager. It should be clear how you're doing relative to that at
all times.
The framework covers all the things we're looking for from each role at UNiDAYS. We have a suite of core-competencies and then more specific ones for each role.
Each competency topic is sorted into levels and we try to give specific examples of behaviours we expect for each.
Your manager will work with you on this. None of it will happen mysteriously behind closed doors. You'll agree what level of progression you're going for and what you need to improve on with your manager. It should be clear how you're doing relative to that at all times.
๐ง Things to keep in mind
- There are many different ways to progress and be valuable to UNiDAYS as you grow,
including deep technical knowledge and ability, leadership and people management.
All are equally valuable paths.
- The framework represents a career's worth of progression, people shouldn't expect to
fly up it in 18 months!
- Progression isn't an exact science and there will always be some ambiguity.
- This isn't a checklist โ it's possible to progress up a level without showing all
the behaviours in that level.
- You can find some more information in these links. If that doesn't answer most of
your questions, please ask your manager.
- The skills/behaviours listed are a guide. The list is not exhaustive. Use it to have
a understanding of whatโs expected of you currently and what you can do to advance
yourself.
- In reviews with your line manager, both of you should review the skills/behaviours
expected of you and identify missing/weaker areas to work on
- The expected skills/behaviours form part of your performance reviews. It is expected
within reviews that you can provide evidence/commentary (where not already implicit)
for each skill/behaviour. You should certainly do this for the skills/behaviours
youโve been working on
- You should reflect on this framework regularly and track your skills/ behaviours
- There are many different ways to progress and be valuable to UNiDAYS as you grow, including deep technical knowledge and ability, leadership and people management. All are equally valuable paths.
- The framework represents a career's worth of progression, people shouldn't expect to fly up it in 18 months!
- Progression isn't an exact science and there will always be some ambiguity.
- This isn't a checklist โ it's possible to progress up a level without showing all the behaviours in that level.
- You can find some more information in these links. If that doesn't answer most of your questions, please ask your manager.
- The skills/behaviours listed are a guide. The list is not exhaustive. Use it to have a understanding of whatโs expected of you currently and what you can do to advance yourself.
- In reviews with your line manager, both of you should review the skills/behaviours expected of you and identify missing/weaker areas to work on
- The expected skills/behaviours form part of your performance reviews. It is expected within reviews that you can provide evidence/commentary (where not already implicit) for each skill/behaviour. You should certainly do this for the skills/behaviours youโve been working on
- You should reflect on this framework regularly and track your skills/ behaviours
๐ฌ Give us your feedback!
This is only the first version of our framework and we really want your feedback.
We're particularly keen to add as many examples to the behaviours as possible, to further
clarify them.
This is only the first version of our framework and we really want your feedback.
We're particularly keen to add as many examples to the behaviours as possible, to further clarify them.
๐ Core - ๐ Attitude
Attitude is everything. Attitude determines the success or failure of the thing we set out to do. We need to be adaptable and open to change, willing to listen to and take on new ideas. A good attitude enables and encourages cohesion and collaborative problem solving.
Levels
๐ฉโ๐ n00b
- Enthusiasm for subject and has a willingness to learn
- Passionate about your work and the subject in general
- Happy working in a fast-paced and quickly evolving team
- Flexible and open to change
- An analytical mindset with a strong eye for detail
- A strong work ethic and professional attitude
- Understanding of how to prioritise work and what attributes to value
- Team player who enjoys collaborative problem solving
๐จโ๐ง Play3r
- Fosters an appropriate sense of urgency to deliver results at pace
- Self-motivated to achieve; shows initiative and performs to a high level with low levels of supervision
- Willingly seeks input and ideas from colleagues
- Completes tasks and ensures they meet the original requirements
- Comes to line manager with potential solutions to problems rather than just presenting the issue
- Distinguishes between relevant and irrelevant information in order to make logical decisions
- Openly acknowledge mistakes & takes action to rectify them
- Asks for help when itโs required - doesnโt accept being Blocked on work
- Continuous self-improvement and a hunger to learn
- A self-motivator - picks up the correct work without having to be asked
- Strong analytical and diagnostic skills, particularly with regard to technical issues and constraints
- Help build a โdelivery with high qualityโ culture that is accountability and results orientated
๐ฉโ๐ซ Pr0
- Take responsibility for decisions, ensuring plans are followed and regularly reviewed and non-standard approaches are approved by leadership
- Responsible for delivery, serve as a liaison between the delivery team and stakeholders
- Drives the team to continuously improve the skills of everyone
- Be a leader within a multidisciplinary team
๐ง 1337
- Actively monitors and review employee engagement
- Maintain a constant appreciation of the bigger picture to understand intimately the dependencies between components and how they combine to deliver service to the end consumer and to the business
๐ Core - ๐ฏ Delivering Value
Delivery of value is a key component in the success of your career. Being commercially aware, understanding costs around work and the impact of those costs on the business are all important.
Levels
๐ฉโ๐ n00b
- Actively contributes to the design of products and solutions
- Aware of the value of providing outstanding client service and what can be done on a day-to-day basis to deliver this
- Justifies the use of business resources and suggested changes to processes in terms of value deliverance
- Clear on the purpose and value of all tasks and will seek clarification when not
- Accurately estimates the amount of effort required to complete projects, and performs duties to the required standard within agreed timescales
- Aware of competitive nature of the business, who we compete with and how UNiDAYS can be different
๐จโ๐ง Play3r
- Bases recommendations on citable, sound analysis of risks, benefits and value
- Considers and discusses alternative ways of performing tasks to enhance productivity and delivery of value
- Demonstrate a robust approach to producing estimates i.e. breaking down tasks into sub-elements and quantifying time required
- Demonstrates appreciation of RoI when defining and performing tasks by vocally considering effort vs value return
- Identifies opportunities with existing products/solutions to further develop value opportunities
- Self-conscious of rabbit-holes, and can identify when in one
- Holds an iterative, and value-incrementing approach to solutions development, always considering MVP/S
- Doesnโt over-engineer or gold-plate solutions unnecessessarilly
๐ฉโ๐ซ Pr0
- Tracks and proactively reports team/project feature/value deliverance
- Monitors expenditure against budgets and initiates corrective action as required
- Monitors and reports on implementation of financial and technical investment decisions and activity in terms of ROI
- Proposals are accurately costed & accurately predict the iteration duration
- Makes informed decisions regarding the acceptance of projects based on their viability
- Proactively identifies risks and raises with senior leaders
- Makes robust business cases when requesting investment
๐ง 1337
- Tracks team / department / company KPIs and maintains robust forecasts
- Conducts detailed planning/modelling of new proposals to comprehensively evaluate the value/RoI impact of options.
- Has a sound understanding of accountancy terms linked to business accounts; applies knowledge to inform business operations
- Manages technical/financial risks, develops robust systems to mitigate any identified risks.
- Employs robust and evidence based approach to developing strategy; works to understand audience dynamics, clearly identify needs, segment of the audience, offer competitively advantaged products and services.
๐ Core - ๐ฏ Client Focus
Delivering good service to clients (members, partners and internal customers) is a baseline we should all be adhering to. These activities include understanding client requirements, remaining client focused and being a visible point of contact for a client. As you develop skills, you're expected to be more consultative, spending more time with clients, gathering requirements and proactively seeking feedback. The final level of mastery sees you proactively providing updates to clients, asking probing questions to really get to the root of the problem the client is looking to solve.
Levels
๐ฉโ๐ n00b
- Work activities are directed by, or focused on client needs; client remains primary focus
- Demonstrates a genuine interest in clients and visibly acts in their best interests
- Makes self-visible or available as a point of contact for clients
- Manages all client enquiries in a professional and understanding way
- Invites and receptive to client feedback
- Understands who their client and stakeholders are for every task
- Responds and meets client requests in a timely and appropriate manner
๐จโ๐ง Play3r
- Actively listens to clients to identify and understand their needs and objectives; asks questions to identify client interests, views & motivations
- Consults clients when exploring solution options
- Proactively undertakes appropriate research to build client knowledge & help inform discussions
- Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates
- Proactively uses knowledge of client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs
- Successfully adapts solutions to reflect changes in client requirements
- Develops solutions which clients find easy to use and understand; adopts the clientโs perspective to aid product design
๐ฉโ๐ซ Pr0
- Utilises broad domain knowledge to recommend improved solutions
- Ability to deal with changing requirements from clients and changes in focus
- Represents the client and their interests in discussions, and ensures all decisions are made with the clientโs context considered
- Undertakes appropriate research to build Client knowledge & help inform discussions
- Maintains the customers best interests at heart. Designs solutions which are appropriate and add the required value.
๐ง 1337
- Conceives and drives the development of solutions that anticipate impending client needs
- Ability to read clients and agree desired outcomes that are mutually beneficial i.e. win/win outcomes
- Proactively uses knowledge of the client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs
- Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates.
๐ Core - ๐ Planning and Organisation
A baseline organiser is self organised, consistently communicating and consulting with stakeholders when required. As this skill develops, the expectation is that you'll begin to create action plans, set expectation with stakeholders and meet those expectations. Once you've levelled up this skill, you'll be conducting analysis of markets, setting SMART objectives and creating KPIs/performance metrics to track implementation. You'll be making decisions based on evidence and scientific methods. It's key that as a master of this skill you set expectation for both stakeholders and the delivery teams around you.
Levels
๐ฉโ๐ n00b
- Actively listens to identify and understand needs and objectives; asks questions to identify interests, views & motivations
- Understands the objectives of and participates actively in team ceremonies. Prepared and organised to make the most of squad time.
- Consults stakeholders when exploring solution options.
- Undertakes appropriate research to build client knowledge & help inform discussions
- Fully competent with the day-to-day use of JIRA and other productivity tools
- Proactively uses knowledge of the business, needs & objectives to drive the development & delivery of appropriate solutions
- Successfully adapts service provision to reflect changes in requirements
- Ensures stakeholders are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates
๐จโ๐ง Play3r
- Develops clear, documented action plans, with realistic expectations & objectives
- Anticipates & realistically appraises potential problems or changes; develops contingency plans to ensure desired outcome is achieved effectively within agreed timelines
- Converts plans to task components for self and others, including timelines & targets
- Accurately tracks own development progress and effectively forecasts output
- Takes full responsibility for own productivity and output.
- Accurately identifies & secures required resources before implementing plans e.g. adequate capacity in team
- Able to balance time dedicated to maintaining existing business with business development
๐ฉโ๐ซ Pr0
- Manages multiple complex projects using established project management methodologies
- Integrates inputs from different sources/team members; optimises their contribution relevant to work programme
- Optimises the allocation of resources
- Assigns responsibilities and sets deadlines for tasks
- Identifies critical path activities from project plans; concentrates extra effort on tasks where any delays impact on overall deadline
- Sets/attends regular project meetings to assess progress against action plans and to ensure monitoring activity is routinely conducted
- Varies project plan activity sequencing and timelines according to available resource to avoid delays
๐ง 1337
- Conducts a robust situational analysis โ market/technology attractiveness & competitive position
- Devises strategies aligned to analysis of market/technology; aware of alternative strategic options
- Segments the market to identify most value generating client groups or segments; positions company offer to satisfy needs of key user groups
- Sets SMART Strategic objectives/goals; devises critical success factors (CSFs) aligned to strategy; sets KPIs/performance metrics to track implementation
- Presents evidence (e.g. DAM, Verification, usage, impressions) to justify strategy adopted
- Outlines exactly how strategy will be delivered; clarifies accountabilities, workload, resources needed, milestones and expectations
๐ Core - ๐คน Problem Solving
A solution focused approach is a good foundation to build this skill on. You should be presenting solutions to decision makers, as opposed to presenting the problem. Impediments or blockers don't exist- everybody should refuse to become blocked. You should always see that there is always a way to move things forwards, and you do. Further understanding of this skill involves you developing and actually resolving the problems, making recommendations where necessary, based on evidence and analysis. You'll be using your judgement to quickly make good decisions based on limited evidence.
Levels
๐ฉโ๐ n00b
- Takes immediate action or initiative to resolve issues preventing satisfactory work completion; including seeking help from others
- Comes to line manager with potential solutions to problems rather than just presenting the issue
- Considers past experience of similar situations & existing procedures to think through potential approaches to addressing problems
- Records solutions appropriately, with concise and complete explanations and justifications
- When asked can suggest some improvements to work processes to prevent future problems
- Refuses to become blocked. Tries to unblock themselves first before seeking help
- Distinguishes between relevant and irrelevant information in order to make logical decisions
- Openly acknowledge mistakes & takes action to rectify them
๐จโ๐ง Play3r
- Uses research to better understand an issue and come to reasoned decisions about how to resolve a problem
- Identifies the root causes of blockers
- Uses visualisation tools (SWOT, brainstorming, cause-effect diagrams) to gain fuller understanding of issues
- Analytical; deduces meaning from numerical & verbal data sources & uses such data to generate solutions to current problems or future changes
- Where relevant develops tools or models to further analyse data sources e.g. to test assumptions or develop scenarios
๐ฉโ๐ซ Pr0
- Ensures recommendations are evidence based. Bases decisions on robust analysis of the situation
- Conducts option appraisal: systematically compares a number of approaches, weighs up relevant data before applying judgement; then makes recommendations.
- Considers financial, technical, security and other risks before taking action or making decisions
- Able to effectively and logically defend judgements if challenged
๐ง 1337
- Makes sound judgement even when making complex or difficult decisions or when under time pressures.
- Sets processes for managing business risk
- Takes full accountability for implementing resultant decisions
- Identifies potential blockers before they occur, and prevents them
๐ Core - ๐ฌ Communication
All n00bs should be able to listen, communicate and set the expectation for communication to their clients. Advancement comes in the form of the creation of consumable technical specifications. Translation of technical jargon into understandable language for others is a critical skill as a communicator. When you've made 1337 communicator, you'll be consistently communicating. You'll build trust by autonomously communicating effectively. You'll produce business plans and use communication to gather buy-in for your solutions from teams.
Levels
๐ฉโ๐ n00b
- Actively listens to project briefs and asks questions where necessary to clarify understanding of own role and the project as a whole
- Where unsure checks what the expectations are for the delivery of tasks
- Asks for feedback and advice where necessary to enable successful completion of delegated work
- Shows interpersonal sensitivity
- Communicates concisely and clearly, sticking to facts and avoiding jargon, acronyms or abbreviations where appropriate
- Treats all interactions with respect and compassion
- Establishes the quality and frequency of feedback required by manager / client and routinely meets these requirements
- Acts as a role model for corporate standards of integrity both within the business and externally
๐จโ๐ง Play3r
- Maintains a constant dialogue with all project stakeholders to ensure a clear and joint understanding of project direction and progress
- Translates complex issues into simple terms and manageable chunks for others to understand
- Verifies that others have received, consumed and understood presented information during discussions
- Produces reports which are accurate, easily understood, succinct and worded appropriately for target audience
- Identifies assumptions, shares direction and tailors communication to audience.
- Communicates effectively to a wide range of stakeholders, e.g. sharing updates at all hands
๐ฉโ๐ซ Pr0
- Provides clear and easily understood briefs to others, making clear expected outcomes and which tasks are to be completed by whom
- Displays strong presentation/writing skills
- Ensures all relevant information is communicated to others to enable them to successfully execute delegated tasks
- Presents proposals in a clear and structured manner
- Produces and maintains clear & concise technical specifications throughout the project
- Seeks out and gives constructive, actionable feedback where valuable.
- Can gather influence and support for their work, confidently debating and defending their decisions and approach.
- Able to simply explain complex concepts and deliver difficult messages clearly.
๐ง 1337
- Ensures the team has strong relationships with stakeholders, fully recognises their constraints and concerns and creates mutual recognition and trust.
- Consistently and frequently communicates / demonstrates organisational values, expectations and boundaries
- Communicates business needs to others, conveying the importance of these needs from all perspectives
- Produces detailed and accurate delivery plans, presenting them objectively and transparently
- Motivates and engages employees through communication
- Articulates and unites a team behind a clear and compelling vision, mission and strategy, along multiple time horizons.
๐ Core - ๐ฅ Striving For Success
This skill is all about attitude and reflection. As a n00b you should be generally enthusiastic and have a can do attitude when faced with problems. You should be receptive to feedback and new ideas, reflecting on your own skills and areas you may need to improve. As you develop this skill, you should be seeking continuous improvement and looking to constantly exceed expectation. You should be monitoring key business metrics and be seeking ways to help improve those. You're emotionally intelligent. You should be able to provide constructive feedback and potential improvements to solutions/business processes.
Levels
๐ฉโ๐ n00b
- Tackles work with enthusiasm, and takes a positive outlook when things are difficult
- Shows commitment to work objectives & underlying tasks
- Willing to accept advice from others regarding how objectives could be achieved
- Sets deadlines and strives to meet them
- Gains a sense of achievement and self-satisfaction from successfully meeting targets and business needs
- Prepared to examine own skills and abilities to identify ways of improving performance e.g. discusses personal development with line manager
๐จโ๐ง Play3r
- Perseveres to overcome obstacles / resistance until objectives are fully met and tasks completed
- Proactive in taking on extra tasks or responsibility
- Prepared to work flexibly, including working beyond standard hours in order to finish tasks to meet project deadlines
- Actively seeks out work and maintains to-do lists for personal peeves
- Self-motivated to achieve; shows initiative and performs to a high level with low levels of supervision
- Adopts good practice or new techniques from others.
๐ฉโ๐ซ Pr0
- Consistently reflects on own performance & seeks continuous improvement
- Seeks to exceed expectations
- Demonstrates an attention to detail and quality, and looks to evaluate solutions as part of a desire to drive quality improvement
- Aware of own credibility. Actively seeks to reinforce and enhance this
- Devotes time to expand technical expertise to inform and improve client solutions & work processes
- Seeks views of others and accepts constructive criticism
๐ง 1337
- Consistently strives to achieve targets or goals at a team/departmental/company level
- Prepared to take calculated risks to improve performance/delivery
- Is never satisfied with current business performance; continually seeks to improve business performance & drive the organisation forward
- Monitors business performance
- Seeks ways to enhance team performance; reinforces and rewards positive achievements to encourage further improvement
- Pursues potential business opportunity leads, or creates openings for others
- Prepared to constructively challenge the practices or rationale of others in order to improve client solutions or work processes
๐ Core - ๐จโ๐จโ๐ง Team Orientation
We're looking for people who are team players, who seek to foster positive relationships with the people they work with around a shared goal. Show trust by delegating tasks and defending colleagues if required. Once you've mastered this skill, you'll be a shining beacon, focused on delivery by creating a cohesive environment, where everybody shares the same values and goals. You will be a cheerleader for your team, celebrating success and instilling positivity within the team. You're a teacher, and share you experience with the team. You lead by example and identify areas the team needs to improve.
Levels
๐ฉโ๐ n00b
- Shows genuine commitment to the team and company
- Prepared to compromise or go with team decision
- Easily and quickly adapts to new challenges and ways of working
- Takes responsibility for own actions
- Has positive relationships with team members displaying high levels of reliability and responsibility
- Always ready and available to help others
๐จโ๐ง Play3r
- Makes self available to others; proactively offers to assist others with activities to meet deadlines or manage short-term work pressures
- Regularly and pro-actively communicates with colleagues regarding project or task progress.
- Prepares for and actively participates in team meetings
- Willingly seeks input and ideas from colleagues
๐ฉโ๐ซ Pr0
- Demonstrates awareness of different perspectives, working styles and preferences in team
- Organises social or more formal team activities
- Provides constructive feedback and suggestions, including to more senior colleagues
- Defends colleagues in the face of unwarranted criticism
- Encourages and assists with the personal development of others
- Puts systems in place to encourage team communication and shared learning
- Demonstrates trust of team members by fully delegating tasks or projects
๐ง 1337
- Seeks to understand team needs, motivations, strengths, dynamics to inform and optimise working arrangements and team performance
- Employs robust methods for selecting team members for job roles
- Strives to identify ways to improve team working processes and enhance team performance
- Able to have difficult conversations where required
- Shares team success internally and with other divisions; supportively encourages admission of collective mistakes, encouraging the team to learn from their experiences
- Identifies sources of conflict within the team and acts in a facilitative manner to resolve conflict or improve cohesion
โฏ๏ธ Values - ๐โโ๏ธ Everyone is important
Demonstrating this value means treating everybody fairly and equally. We promote a high challenge and high support environment, where we hold each other accountable but don't blame others. We're fair, everybody gets the same opportunities and we don't accept favouritism of any type.
Levels
Participant
- Identifies, influences, engages, and communicates well with internal and external stakeholders to make better decisions faster and with greater collaboration.
- Coaches, mentors, develops, and influences others in order to help achieve business objectives.
โฏ๏ธ Values - ๐ No BS, no jerks
It should be a given that everybody at UNiDAYS is treated with decency and respect. We have honest and well-mannered conversations, we listen, providing constructive and useful feedback.
Levels
Participant
- Effectively and appropriately communicates and adapts communication style in various situations to achieve a positive impact.
โฏ๏ธ Values - ๐ฏ Be clear on your purpose
We all agree to fully understand the goals we're setting out to achieve before we start them. We are responsible for unnderstanding what we're doing and why we're doing it. We understand our skills and the contribution that we make to the shared goals of the business.
Levels
Participant
- Focusses time and expertise to have the greatest impact on members, partners, and critical business needs.
โฏ๏ธ Values - ๐ท Be a builder
We are always looking for areas to improve in. We seek to find, understand and understand our gaps, for the betterment of the business. We take responsibility for our personal development and our ambition matches that of the business.
Levels
Participant
- Solves business problems with appropriate business solutions.
- Involves different perspectives and expertise at all levels and across departments to achieve the best results.
โฏ๏ธ Values - โ Jump into the unknown
We understand that we must take risks at times to progress. We encourage this. The decisions that we make are based on our expertise and experience. If it doesn't work? Fine. We fail fast, learn from our mistakes and march onwards.
Levels
Participant
- Responds to change with a willingness to learn, so they can help achieve their individual and business objectives.
- Produces new product ideas or creative solutions that have never been imagined before.
๐ ๏ธ Engineering
๐ ๏ธ Engineering - ๐ป IT
An IT team member must have technical understanding and great problem solving skills. These skills should be complimented by a customer centric attitude, with an ability to communicate the status of work effectively. With seniority, comes further technical responsibility. An expectation to understand complex network design and configuration. Security should be built into everything the IT team implements. A senior IT team member will set the standard, be proactive and coach others.
Levels
๐ฉโ๐ n00b
- Be the first point of contact and support for a global user base
- Provide triage and incident classification
- Responding to incidents, problems and requests
- Diagnosing issues and resolution of those issues
- Documentation of platform configuration
- Provisioning and de-provisioning of user accounts in conjunction with policies
- Installation and deployment of endpoint devices (PC, Mac, Mobile)
- Maintaining and upgrading hardware
- Responding to alerts and notifications
- Ensuring that any new solutions have the appropriate documentation and are understood by the team
๐จโ๐ง Play3r
- Be a point of contact and support for our global user base
- Assist in the development of the infrastructure by recommending and installing new products, by making use of the features already available from installed products, to enhance the flexibility and efficiency of UNiDAYS, whilst always keeping in mind the stability, security, resilience and disaster recovery needs.
- Systems and platform administration and maintenance
- Patch management via WSUS
- Updates and upgrades to various hardware and software
- Installation of software and hardware
- The configuration of network components
- Understanding and configuration of communication tooling (Slack, Hangouts, VOIP)
- Understanding and documenting the detailed configuration of the platforms
- Provide fault diagnosis and treatment to address issues and problems
- Assisting with implementing and maintaining security principles, threat detection, vulnerability management
- Keeping up to date with industry trends, product lifecycles and roadmaps to provide appropriate recommendations
- Training of staff to ensure developed solutions can be maintained and supported by other staff
๐ฉโ๐ซ Pr0
- Developing the infrastructure by recommending and implementing new products
- Make use of and developing the features already available in existing products and services to enhance the flexibility and efficiency of the Group
- Identify current and future information security risks and vulnerabilities. Validate and implement new releases, features, patches and updates in line with information security policies and regulations
- Be mindful of stability, security, resilience and disaster recovery needs
- Understanding and documenting detailed configuration of all systems including information security processes and procedures
- Performing audits of internal processes and procedures to ensure compliance with regulatory requirements
- Effectively communicating concepts and ideas to different audience types and gain management buy-in
- Providing fault/threat diagnosis and treatment to address problems and security vulnerabilities
- Working with other disciplines and 3rd parties to ensure products are installed, configured, integrated and supported to ensure that the solution is appropriate, impartial and meets the needs of the group
- Being available to support systems and services outside of normal business hours
- Motivating and inspire fellow team members
- Setting a good example (role model) to other members of the team, being proactive in identifying, supporting, coaching and mentoring team members
๐ง 1337
- Management, support, development and leadership of the IT team, including prioritising work, carrying out 1-1s and performance reviews, and managing the flow of work through the servicedesk.
- Oversight of the service lifecycle from service design and operation through to continuous improvement.
- Change management and chairing the weekly CAB meetings.
- Defining, creating and maintaining policies and procedures.
- Overall technical responsibility for the IT function across the globe, including:
- Infrastructure, networks, and supporting services.
- Endpoint deployment and management.
- Defining and managing the hardware life cycle.
- Business continuity, backup, disaster prevention, mitigation and recovery.
- Communication technologies (email and messaging).
- Voice communication technologies (telephony, fixed line, mobile and VOIP).
- Facilities (power, physical hardware, air conditioning, security, fire suppression, and others).
- Software applications and services.
- Print and copy technology.
- Other technologies not listed above.
- Maintaining IT security and legal/regulatory compliance including the Data Protection Act and other requirements.
- Recruiting, interviewing and selecting IT staff
- Identifying risks, areas of improvement, weaknesses, and implementing control measures.
- Managing the IT budget, including staffing costs.
- Global supplier relationship management, setting SLAs, contract negotiation and dispute resolution.
- Maintaining accurate documentation of the IT estate
- Oversight and control of software licensing
- IT project management
- Reporting on headline IT team status
- Motivate and inspire fellow team members
- Set a good example (role model) to other members of the team, being proactive in identifying, supporting, coaching and mentoring team members
๐ ๏ธ Engineering - ๐ Testing
Test Engineers are people with an analytical and logical mindset, who have an eye for detail and care about waste. The first step in a Test Engineers career is performing manual testing. They will build test plans, test scripts and discover bugs. Advancement is found through automation and continuous improvement. A Test Engineer will coach quality to those around them, calling out when standards are not met.
Levels
๐ฉโ๐ n00b
- Able to follow test scripts and understand how to execute them
- Takes pride in intellectual curiosity
- Basic understanding of HTTP and other application-specific technologies
- Understands that a Tester is complementary to a Developer and not a gatekeeper/examiner
- Appreciates the importance of clear and concise communication in describing issues and their reproduction steps
- Appreciates the importance of Accessibility considerations and can test for them
- Well practiced in the use of relevant end-user technologies, e.g. Browsers, Android, iOS, Windows, Mac and understand their differences in paradigms
๐จโ๐ง Play3r
- Have a good working knowledge of all relevant aspects of the subject under test
- Can author and maintain automated tests
- Understands and applies the different types of tests
- Enjoys the challenge of exploratory testing to find oversights and obscurities
- Ensures testing is considered during all stages of development
- Holds the team accountable for quality and not individuals
- Has self-confidence to speak out and promote risk mitigation and test considerations as appropriate during design/development
๐ฉโ๐ซ Pr0
- Understands risk models and can apply them as part of the software design process
- Actively seeks to minimise system complexity in order to simplify quality control
- Champions and takes ownership of quality within the team. Works with the team to improve quality at every opportunity
- Promotes a quality mindset within all members of the team
- Understands and can reason where the value lies in automated tests
- Can reason about signal-to-noise levels within tests and coaches others to strive for a high level
- Actively identifies opportunities for automation and sees it implemented
๐ง 1337
- Operates primarily as a coach and not an executor of testing
- Actively coaches team and helps them become 1337 Testers in their own right
- Actively strives to push testing as early as possible within the development process
- Understands that the maximum value of a Tester comes from issue-prevention and Developer education and actively seeks to implement this
- Monitors and maintains statistics on types of issue, and feeds back common occurrences to the team to facilitate education/process change
๐ ๏ธ Engineering - ๐ Front End Engineering
Front End Engineers start their career with a knowledge of how to build basic web pages. As they advance, so will their knowledge of HTML, CSS and JavaScript. As technical skill develops, understanding of quality and delivery of value will also improve. A senior Front End Engineer will take responsibility for the web estate, seeking continuous improvement and setting out best practices for the rest of the Engineering team.
Levels
๐ฉโ๐ n00b
- Good knowledge of semantics of HTML elements
- Understands the importance of cross-browser/device testing
- Good knowledge of CSS selectors, their specificity and precedence rules and how they cascade
- Good knowledge of all CSS properties and their values
- Understands basics of HTTP 1.1
- Good working knowledge of Javascript syntax
- Appreciates the importance of Accessibility considerations
- Competent user of IDEs, both GUIs and command line
๐จโ๐ง Play3r
- Appreciation for Responsive Design, its pros/cons and can make reasoned arguments for its applicability
- Proactively identifies browser/device support requirements and can implement against them
- Demonstrable ability to apply more advanced CSS techniques such as FlexBox
- Appreciates different CSS authoring practices and can argue their pros/cons
- Understanding of HTTP 1.1 vs 2.x and how to leverage support to build performant applications
- Experienced with supportive Javascript libraries and can justify their use
- Good understanding of Aria and function/operation of assistive technologies and their support
- Appreciates graceful degradation and progressive enhancement
๐ฉโ๐ซ Pr0
- Good understanding of DOM eventing and familiar with all modern HTML APIs
- Able to write and debug Javascript tests
- Proactively establishes and regulates performance budgets
- Practiced in advanced Javascript syntax such as Prototypes
- Solid understanding of HTTP and Browser caching strategies and implementations.
- Good understanding of CDNs and network latency effects
- Proactively and ethically identifies a11y needs of users and makes conscious efforts to support them
- Understands software engineering principles such as SoC and SOLID
๐ง 1337
- Able to contribute improvements to build/bundling/compression processes
- Champions good Front End Engineering practices within the wider team and coaches those with lesser knowledge
- Appreciates and can apply different software architecture patterns, such as event-driven, message busses, MVC.
- Understands software coupling and cohesion and how it applies to front end development
- Good understanding of wireless networking including WIFI and Gs and how it applies to internet performance
- Understands the browser rendering process and how to diagnose performance issues
๐ ๏ธ Engineering - ๐ง Software Engineering
A Software Engineer starts their career with a base level of understanding of software programming. A newbie should be able to build something from scratch and know how to integrate changes into existing software. As a Software Engineerโs career progresses skills such as database knowledge, architecture and scalability will begin to be considerations, as will UX and customer experience (where appropriate). A Software Engineer should work hard to stay up to date with industry standards and emerging technologies. When a Software Engineer becomes senior, behaviours like coaching others, mentoring and architectural design will be expected.
Levels
๐ฉโ๐ n00b
- Understands the importance of version control and its best practices
- Actively participates in and welcomes critical code review
- Self motivated and able to identify knowledge gaps
- Abides by coding standards
- Has a good working knoweldge of relevant programming languages
- Learns to write correct code, following guidance and training materials
- Adheres to delivery/deployment practices
- Helps the team, does what needs doing
- Seeks guidance from other engineers, rather than answers
- Delivers assigned tasks, working with a more senior team member
- Improves documentation that is incorrect
- Actively participates in Retrospective and other team ceremonies
- Fixes simple bugs
๐จโ๐ง Play3r
- Appreciates and advocates the reasoning for coding standards
- Able to deliver most tasks without significant assistance
- Has a good working knowledge of relevant areas of codebase and its dependencies
- Submits PRs to OSS/internal dependency projects to improve functionality/fix bugs
- Understands and recognises common coding patterns and understands their applicability
- Able to disect and debug existing code
- Familiar with and practices decompiling binaries and finding external sources to improve understanding
- Manages their own time effectively, prioritises their workload well, on time for meetings, aware when blocking others and unblocks
- Competent at dividing problems into iterative steps
- Fixes bugs involving a number of services and can investigate production issues
- Uses appropriate algorithms and data structures to solve problems
- Aware of revelant Computer Science topics such as concurrency, efficient CPU usage, caching and naming
- Writes automated unit and acceptance tests
๐ฉโ๐ซ Pr0
- Champions the team, focuses on tasks that contribute to team goals
- Sets and upholds QA standards
- Identifies patterns of weakness within the team, and collaborates to provide solutions
- Able to translate functional requirements into technical ones
- Ensures that everything shipped meets users needs.
- Understands and appreciates the level of fidelity needed for different iterations of a features development
๐ง 1337
- Delivers most value by effectively working through others
- Sets squad rhythm and routines - facilitates agreement on how they all work together to discover, define and ship features or experiments to meet their goals
- Works collaboratively to get the best out of all of the people in their squad, involving all disciplines throughout
- Takes proactive steps to build and maintain team health, e.g. resolve conflict, counter inertia
- Acts as technical point person for the squad - does whatever is needed to unblock or support the squad and their delivery
- Escalates and delegates appropriately
- Ensures the squad has the skills and resources it needs to ship autonomously
- Servant leader who empowers the squad to achieve more and be ambitious (test sooner, generate more ideas, think broadly), valuing outcome over output
- Ensures the squad are aware of what other squads are working on and how that relates to their squadโs goals
- Coaches Associate Product Managers and helps them identify and achieve personal development goals
๐ ๏ธ Engineering - ๐ Verification
A Verification Engineer, is an all round mid or senior level Engineer, who has specific expertise in identity and identity managment. The Verification Engineer takes responsibility for UNiDAYS ability to verify members. This means maintaining relationships with third parties, keeping abreast of changes to identity management systems. A Verification Engineer will also monitor verification rates, identifying issues and ensuring they are resolved promptly.
Levels
๐ฉโ๐ซ Pr0
- Maintains positive relationships with all identity management systems worldwide
- Keeps up to date with changes to identity management systems in the wild
- Proactively identifies relevant conferences and meetings
- Ensures maximum verification capability at all times
- Actively monitors verification rates and takes action to address issues
- Conducts analysis of and reports on threats to verification technologies
- Proactively identifies means of integration with additional verification data sources
๐ Product - ๐คน Opportunity Analysis
A good Product team member should be able to analyse products on offer in the current market. In turn, identifying areas for product growth. With seniority, this analysis will be turned into a Product vision and strategy. This vision and strategy will create cohesion, and shared goal, agreed upon by both the Product and Engineering teams.
Levels
1
- Assesses if features they are involved with are needed, how it solves customer problems and how it contributes to a measurable business objective.
- Demonstrates enthusiasm to learn a range of problem-solving techniques and practices.
- Understands how product works in their squad, which problems it solves and how it is performing
2
- Able to clarify the boundaries of a problem and how it applies to the work at hand
- Is able to break a problem down into manageable solveable chunks
- Able to incrementally apply solutions, learning and adjusting through measurement and insight
- Uses or fosters creativity and experimentation to find and solve problems.
- Uses visualisation tools (SWOT, brainstorming, cause-effect diagrams) to gain fuller understanding of issues
- Where relevant develops tools or models to further analyse data sources e.g. to test assumptions or develop scenarios
- Analytical; deduces meaning from numerical & verbal data sources & uses such data to generate solutions to current problems or future changes
- Considers which features to remove, as well as maintain.
- Learns from failure and success. Shares and builds on that learning.
- Asks good questions to get to the root of a problem or opportunity.
- Able to apply domain knowledge in order to solve a problem
3
- Defines a clear, compelling and ambitious product vision and strategy for their remit.
4
- Successfully leads initiatives with high levels of uncertainty, from discovery to successful adoption or retirement.
- Brings structure, clarity and new insights to ambiguous or complex problems. Can often find ways to make it possible to โdo bothโ by reframing problem or approach.
5
- Creates a clear, compelling and ambitious product vision and strategy for the group, drawing from a deep understanding of quantitative and quantitive insight, business objectives and potential.
- Creates coherence across their product area and the entire product, aligning and amplifying effort of their squads.
- Acknowledged as primary expert on product in their group or field. Expert on a number of frameworks, approaches and able to help PMs understand when and why to adopt certain techniques, their advantages and limitations.
๐ Product - ๐ Data Skills
Data lies at the very centre of everything the Product team does. If data doesn't exist, the Product team are responsible for ensuring the correct data is collated. The product team will create metrics, using data, driving business decisions and experimentation. The most senior of members of the Product team will use data to make complex business decisions, whilst taking into account a multitude of external factors.
Levels
1
- Seeks out the information they need to solve a problem.
- Keeps stakeholders updated on progress and ensures they have what they need.
- Able to clearly articulate what weโre working on and why.
2
- Collaborates with product analyst to set up the right things to track. Understand what a metric actually measures and how reliable/direct it is.
- Closely tracks performance of their squad, and how to influence it. Draws reliable conclusions from qualitative and quantitative data.
3
- Closely tracks and understands how metrics interact with and impact other group/business metrics.
- Identifies when and how to set experiments, supported by a product data analyst. Incorporates results into future iterations.
- Can assimilate new information easily, and can synthesise qualitative and quantitative inputs to form reliable insights into user needs and behaviour.
4
- Makes data-driven decisions based on a multitude of complex, interdependent factors.
- Can design and evaluate experiments, based on solid hypotheses. Proactively alters course when confidence of hitting goals is low.
5
- Connects squad and group numbers to success metrics of business, recognises and addresses gaps between the impact of individual KPIs and business goals.
- Deeply understands a range of research and analysis methods, identifies which are best for a given situation and can coach on their use.
๐ Product - ๐๏ธ Domain Knowledge
Domain knowledge is so important to the Product Team, to help teams plan, set expectation and generally understand delivery. A PM/PO will also need to understand the SDLC, which means, understanding how code is tested and deployed. A senior person in this position will have a deep market knowledge in the relevant Product area, able to challenge experts and identify market opportunities.
Levels
1
- Can prioritise defined tasks based on effort, impact, user needs and business goals.
2
- Understands core principles of web technologies, including HTTP(S)-based interactions between front-end clients and back-end servers/functions and APIs.
- Understands the fundamentals of UNiDAYS Verification, the methods and their effectiveness
- Knowledge of dependent systems and infrastructure in UNiDAYS such as Bronto, Segment
- Understands the need to consider, and takes, expert advice. Applies the concepts correctly and demonstrates a strong interest in their area.
3
- Understands how code is tested, deployed and version-controlled for native apps and web interfaces (sites / api)
- Develops and maintains solid foundation of market knowledge in their area, proactively identifies potential issues/risks.
4
- Conversant with overall UNiDAYS architecture, and highly knowledgeable about specific elements and services that are relevant to their area of responsibility.
- Develops and maintains an in-depth market knowledge in at least one area and is able to challenge experts. Identifies market opportunities or product gaps.
5
- Well-informed about relevant technology advances, and how newer approaches/interfaces could be used to solve specific user problems.
- Deep market knowledge within several key areas related to their group and wider business.
๐ Product - ๐ Execution
A good Product Manager understands that execution is about getting the most value out of an idea. A mediocre idea with great execution has the potential to be valuable. A great idea with poor execution, is next to worthless. Being good at execution means understanding the concept of an MvP and getting something in front of users quickly. Understanding the priority of tasks and deliverables.
Levels
1
- Understands and appreciates the appropriate use of HTML, CSS, JS and native code.
- Demonstrates appetite and aptitude to learn about the context the product operates in.
2
- Tends to action - narrowing in on a MVP to help learn. Comfortable with releasing uncomfortable first versions (done is better than perfect).
- Leads squad in prioritising work with some ambiguity or competing demands.
- Makes sure the team have everything they need to be productive.
- Maintains sensible work in progress limits and knows when and how to say no.
3
- Able to prioritise effectively on multiple dimensions - makes sure the urgent doesnโt always outdo the important; that there is a balance between new work, maintenance, fixing issues; long- and short-term work.
- Employs speed as a habit.
4
- Creates frameworks that aid decision making and prioritisation.
5
- Makes successful trade offs in areas of extreme risk, complexity and uncertainty.
- Coaches PMs in their area on effective and balanced prioritisation.
๐ Product - ๐ฉโ๐ User Centricity
A user centric focus is a key skill in the Product team. This starts by understanding the users of the product being built, and presenting the needs of the users to the Engineering team. The Product team will track work, ensuring that it meets the requirements of users. As this skill develops, user requirements are mapped to metrics. Quality of the solution, via close Product management, will not only meet user requirements, but exceed and delight them.
Levels
1
- Closely tracks metrics for features. Uses them to spot issues and measure success.
- Understands how squadโs work links to business objectives and key performance indicators.
2
- Can identify who users are and what their needs are, based on evidence. Regularly engages with users and can carry out usability testing unassisted.
- Creates shared context and understanding of user needs in their squad. Helps their squad to identify and solve user problems, instead of jumping to features. Ensures that solutions to problems are delightful and high quality.
3
- In depth knowledge of current and potential users. Manages trade-offs between user needs.
- Ensures their area of the product delights their intended audiences and forms a coherent experience with other features.
- Champions users and a user-centred approach with stakeholders.
4
- Is a champion for user experience and starting with user needs - helps senior stakeholders and team members to understand the value of this approach.
- Can balance trade offs (or think creatively to increase the pie) between user need and business need.
5
- Ensures the overall product experience is of extraordinary quality and really meets userโs needs.
๐ Product - ๐ Working Through Others
Working through others equates to influencing people, gathering buy-in, with the goal of delivering value to users. Collaboration and win/win scenarios are key tools a successful Product team member utilises. As this skill develops, the Product team will help squads understand the importance of their work to the 'bigger picture'. A senior Product Manager will plan work, considering dependencies, removing impediments and generally maintaining smooth delivery.
Levels
1
- Always starts with user needs and acts as the voice of the user within their squad.
- Able to translate needs into user stories/jobs to be done. Ensures that anything shipped meets users needs. Understands the fidelity needed for different stages of rollout.
2
- Sets squad rhythm and routines - facilitates agreement on how they all work together to discover, define and ship features or experiments to meet their goals.
- Works collaboratively to get the best out of all of the people in their squad, involving all disciplines throughout. Takes proactive steps to build and maintain team health, e.g. resolve conflict, counter inertia.
- Point person for the squad - does whatever is needed to unblock or support the squad and their delivery. Escalates and delegates appropriately.
- Ensures the squad has the skills and resources it needs to ship autonomously.
3
- Servant leader who empowers the squad to achieve more and be ambitious (test sooner, generate more ideas, think broadly), valuing outcome over output.
- Ensures the squad are aware of what other squads are working on and how that relates to their squadโs goals.
- Coaches Associate Product Managers and helps them identify and achieve personal development goals.
4
- Understands how the needs of the team vary across product and team lifecycle and adapts accordingly.
- Open to being challenged, encourages constructive conflict and maximises the talent of others. Makes the squad โmissionaries, not mercenariesโ.
5
- Creates understanding in squads of how their work links to other teamsโ work, business goals and the market.
- Ensures strong product and team health, and an environment of psychological safety.
- Can resolve disputes or head off team performance issues through mediation, negotiation and coaching.
- Identifies and mentors high potential Product Managers and APM candidates.
- Ensures we have the teams, practices and infrastructure in place to successfully execute strategy.
- Minimises dependencies between groups and removes systemic blockers to speed and quality. Incentivises breaking down problems, idea generation and shipping the smallest thing to learn whatโs needed quickly.
๐ฉโ๐ง IT Support Analyst
Summary
Level Overview
| ๐ Core | ๐ ๏ธ Engineering | |||||||
|---|---|---|---|---|---|---|---|---|
| ๐ฏ Delivering Value | ๐ฏ Client Focus | ๐ Planning and Organisation | ๐คน Problem Solving | ๐ฌ Communication | ๐ฅ Striving For Success | ๐จโ๐จโ๐ง Team Orientation | ๐ป IT | |
| ๐ฉโ๐ง 1st Line Analyst | ๐ฉโ๐ n00b | ๐ฉโ๐ n00b | ๐ฉโ๐ n00b | ๐ฉโ๐ n00b | ๐ฉโ๐ n00b | ๐จโ๐ง Play3r | ๐จโ๐ง Play3r | ๐ฉโ๐ n00b |
| ๐ฉโ๐ง 2nd Line Analyst | ๐จโ๐ง Play3r | ๐จโ๐ง Play3r | ๐จโ๐ง Play3r | ๐จโ๐ง Play3r | ๐ฉโ๐ซ Pr0 | ๐ฉโ๐ซ Pr0 | ๐ฉโ๐ซ Pr0 | ๐จโ๐ง Play3r |
| ๐ฉโ๐ง 3rd Line Analyst | ๐ฉโ๐ซ Pr0 | ๐ฉโ๐ซ Pr0 | ๐ฉโ๐ซ Pr0 | ๐ฉโ๐ซ Pr0 | ๐ฉโ๐ซ Pr0 | ๐ฉโ๐ซ Pr0 | ๐ง 1337 | ๐ฉโ๐ซ Pr0 |
| ๐ฉโ๐ง IT Manager | ๐ง 1337 | ๐ง 1337 | ๐ง 1337 | ๐ง 1337 | ๐ง 1337 | ๐ง 1337 | ๐ง 1337 | ๐ง 1337 |
๐ฉโ๐ง 1st Line Analyst - ๐ฉโ๐ง IT Support Analyst
Actions - BETA
Summary
The 1st Line Support Analyst is a hands-on member of the team, working within the Service Desk to provide assistance throughout the business. The support analyst is responsible for the configuration and administration of the EUT systems in support of on-going operations and projects. A capable 1st line analyst has excellent prioritisation skills, the ability to context switch and to work on various work items at the same time. The right person will ask for help when stuck and be keen to learn from the senior analysts within the team.
Criteria
๐ฏ Delivering Value - ๐ฉโ๐ n00b
๐ Core
- Actively contributes to the design of products and solutions
- Aware of the value of providing outstanding client service and what can be done on a day-to-day basis to deliver this
- Justifies the use of business resources and suggested changes to processes in terms of value deliverance
- Clear on the purpose and value of all tasks and will seek clarification when not
- Accurately estimates the amount of effort required to complete projects, and performs duties to the required standard within agreed timescales
- Aware of competitive nature of the business, who we compete with and how UNiDAYS can be different
๐ฏ Client Focus - ๐ฉโ๐ n00b
๐ Core
- Work activities are directed by, or focused on client needs; client remains primary focus
- Demonstrates a genuine interest in clients and visibly acts in their best interests
- Makes self-visible or available as a point of contact for clients
- Manages all client enquiries in a professional and understanding way
- Invites and receptive to client feedback
- Understands who their client and stakeholders are for every task
- Responds and meets client requests in a timely and appropriate manner
๐ Planning and Organisation - ๐ฉโ๐ n00b
๐ Core
- Actively listens to identify and understand needs and objectives; asks questions to identify interests, views & motivations
- Understands the objectives of and participates actively in team ceremonies. Prepared and organised to make the most of squad time.
- Consults stakeholders when exploring solution options.
- Undertakes appropriate research to build client knowledge & help inform discussions
- Fully competent with the day-to-day use of JIRA and other productivity tools
- Proactively uses knowledge of the business, needs & objectives to drive the development & delivery of appropriate solutions
- Successfully adapts service provision to reflect changes in requirements
- Ensures stakeholders are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates
๐คน Problem Solving - ๐ฉโ๐ n00b
๐ Core
- Takes immediate action or initiative to resolve issues preventing satisfactory work completion; including seeking help from others
- Comes to line manager with potential solutions to problems rather than just presenting the issue
- Considers past experience of similar situations & existing procedures to think through potential approaches to addressing problems
- Records solutions appropriately, with concise and complete explanations and justifications
- When asked can suggest some improvements to work processes to prevent future problems
- Refuses to become blocked. Tries to unblock themselves first before seeking help
- Distinguishes between relevant and irrelevant information in order to make logical decisions
- Openly acknowledge mistakes & takes action to rectify them
๐ฌ Communication - ๐ฉโ๐ n00b
๐ Core
- Actively listens to project briefs and asks questions where necessary to clarify understanding of own role and the project as a whole
- Where unsure checks what the expectations are for the delivery of tasks
- Asks for feedback and advice where necessary to enable successful completion of delegated work
- Shows interpersonal sensitivity
- Communicates concisely and clearly, sticking to facts and avoiding jargon, acronyms or abbreviations where appropriate
- Treats all interactions with respect and compassion
- Establishes the quality and frequency of feedback required by manager / client and routinely meets these requirements
- Acts as a role model for corporate standards of integrity both within the business and externally
๐ฅ Striving For Success - ๐จโ๐ง Play3r
๐ Core
- Perseveres to overcome obstacles / resistance until objectives are fully met and tasks completed
- Proactive in taking on extra tasks or responsibility
- Prepared to work flexibly, including working beyond standard hours in order to finish tasks to meet project deadlines
- Actively seeks out work and maintains to-do lists for personal peeves
- Self-motivated to achieve; shows initiative and performs to a high level with low levels of supervision
- Adopts good practice or new techniques from others.
๐จโ๐จโ๐ง Team Orientation - ๐จโ๐ง Play3r
๐ Core
- Makes self available to others; proactively offers to assist others with activities to meet deadlines or manage short-term work pressures
- Regularly and pro-actively communicates with colleagues regarding project or task progress.
- Prepares for and actively participates in team meetings
- Willingly seeks input and ideas from colleagues
๐ป IT - ๐ฉโ๐ n00b
๐ ๏ธ Engineering
- Be the first point of contact and support for a global user base
- Provide triage and incident classification
- Responding to incidents, problems and requests
- Diagnosing issues and resolution of those issues
- Documentation of platform configuration
- Provisioning and de-provisioning of user accounts in conjunction with policies
- Installation and deployment of endpoint devices (PC, Mac, Mobile)
- Maintaining and upgrading hardware
- Responding to alerts and notifications
- Ensuring that any new solutions have the appropriate documentation and are understood by the team
๐ฉโ๐ง 1st Line Analyst - ๐ฉโ๐ง IT Support Analyst
๐ Core - ๐ฏ Delivering Value
Your expected level is ๐ฉโ๐ n00b
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Actively contributes to the design of products and solutions | ||||
| Aware of the value of providing outstanding client service and what can be done on a day-to-day basis to deliver this | |||||
| Justifies the use of business resources and suggested changes to processes in terms of value deliverance | |||||
| Clear on the purpose and value of all tasks and will seek clarification when not | |||||
| Accurately estimates the amount of effort required to complete projects, and performs duties to the required standard within agreed timescales | |||||
| Aware of competitive nature of the business, who we compete with and how UNiDAYS can be different | |||||
๐ Core - ๐ฏ Client Focus
Your expected level is ๐ฉโ๐ n00b
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Work activities are directed by, or focused on client needs; client remains primary focus | ||||
| Demonstrates a genuine interest in clients and visibly acts in their best interests | |||||
| Makes self-visible or available as a point of contact for clients | |||||
| Manages all client enquiries in a professional and understanding way | |||||
| Invites and receptive to client feedback | |||||
| Understands who their client and stakeholders are for every task | |||||
| Responds and meets client requests in a timely and appropriate manner | |||||
๐ Core - ๐ Planning and Organisation
Your expected level is ๐ฉโ๐ n00b
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Actively listens to identify and understand needs and objectives; asks questions to identify interests, views & motivations | ||||
| Understands the objectives of and participates actively in team ceremonies. Prepared and organised to make the most of squad time. | |||||
| Consults stakeholders when exploring solution options. | |||||
| Undertakes appropriate research to build client knowledge & help inform discussions | |||||
| Fully competent with the day-to-day use of JIRA and other productivity tools | |||||
| Proactively uses knowledge of the business, needs & objectives to drive the development & delivery of appropriate solutions | |||||
| Successfully adapts service provision to reflect changes in requirements | |||||
| Ensures stakeholders are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates | |||||
๐ Core - ๐คน Problem Solving
Your expected level is ๐ฉโ๐ n00b
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Takes immediate action or initiative to resolve issues preventing satisfactory work completion; including seeking help from others | ||||
| Comes to line manager with potential solutions to problems rather than just presenting the issue | |||||
| Considers past experience of similar situations & existing procedures to think through potential approaches to addressing problems | |||||
| Records solutions appropriately, with concise and complete explanations and justifications | |||||
| When asked can suggest some improvements to work processes to prevent future problems | |||||
| Refuses to become blocked. Tries to unblock themselves first before seeking help | |||||
| Distinguishes between relevant and irrelevant information in order to make logical decisions | |||||
| Openly acknowledge mistakes & takes action to rectify them | |||||
๐ Core - ๐ฌ Communication
Your expected level is ๐ฉโ๐ n00b
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Actively listens to project briefs and asks questions where necessary to clarify understanding of own role and the project as a whole | ||||
| Where unsure checks what the expectations are for the delivery of tasks | |||||
| Asks for feedback and advice where necessary to enable successful completion of delegated work | |||||
| Shows interpersonal sensitivity | |||||
| Communicates concisely and clearly, sticking to facts and avoiding jargon, acronyms or abbreviations where appropriate | |||||
| Treats all interactions with respect and compassion | |||||
| Establishes the quality and frequency of feedback required by manager / client and routinely meets these requirements | |||||
| Acts as a role model for corporate standards of integrity both within the business and externally | |||||
๐ Core - ๐ฅ Striving For Success
Your expected level is ๐จโ๐ง Play3r
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Tackles work with enthusiasm, and takes a positive outlook when things are difficult | ||||
| Shows commitment to work objectives & underlying tasks | |||||
| Willing to accept advice from others regarding how objectives could be achieved | |||||
| Sets deadlines and strives to meet them | |||||
| Gains a sense of achievement and self-satisfaction from successfully meeting targets and business needs | |||||
| Prepared to examine own skills and abilities to identify ways of improving performance e.g. discusses personal development with line manager | |||||
| ๐จโ๐ง Play3r | Perseveres to overcome obstacles / resistance until objectives are fully met and tasks completed | ||||
| Proactive in taking on extra tasks or responsibility | |||||
| Prepared to work flexibly, including working beyond standard hours in order to finish tasks to meet project deadlines | |||||
| Actively seeks out work and maintains to-do lists for personal peeves | |||||
| Self-motivated to achieve; shows initiative and performs to a high level with low levels of supervision | |||||
| Adopts good practice or new techniques from others. | |||||
๐ Core - ๐จโ๐จโ๐ง Team Orientation
Your expected level is ๐จโ๐ง Play3r
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Shows genuine commitment to the team and company | ||||
| Prepared to compromise or go with team decision | |||||
| Easily and quickly adapts to new challenges and ways of working | |||||
| Takes responsibility for own actions | |||||
| Has positive relationships with team members displaying high levels of reliability and responsibility | |||||
| Always ready and available to help others | |||||
| ๐จโ๐ง Play3r | Makes self available to others; proactively offers to assist others with activities to meet deadlines or manage short-term work pressures | ||||
| Regularly and pro-actively communicates with colleagues regarding project or task progress. | |||||
| Prepares for and actively participates in team meetings | |||||
| Willingly seeks input and ideas from colleagues | |||||
๐ ๏ธ Engineering - ๐ป IT
Your expected level is ๐ฉโ๐ n00b
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Be the first point of contact and support for a global user base | ||||
| Provide triage and incident classification | |||||
| Responding to incidents, problems and requests | |||||
| Diagnosing issues and resolution of those issues | |||||
| Documentation of platform configuration | |||||
| Provisioning and de-provisioning of user accounts in conjunction with policies | |||||
| Installation and deployment of endpoint devices (PC, Mac, Mobile) | |||||
| Maintaining and upgrading hardware | |||||
| Responding to alerts and notifications | |||||
| Ensuring that any new solutions have the appropriate documentation and are understood by the team | |||||
๐ฉโ๐ง 2nd Line Analyst - ๐ฉโ๐ง IT Support Analyst
Actions - BETA
Summary
The 2nd Line Support Analyst is responsible for PC, Mac and server configuration, mobile device management and application support. Providing support to users whilst assisting with the configuration and administration of the EUT systems in support of on-going operations and projects. This role requires superb interpersonal skills.
Criteria
๐ฏ Delivering Value - ๐จโ๐ง Play3r
๐ Core
- Bases recommendations on citable, sound analysis of risks, benefits and value
- Considers and discusses alternative ways of performing tasks to enhance productivity and delivery of value
- Demonstrate a robust approach to producing estimates i.e. breaking down tasks into sub-elements and quantifying time required
- Demonstrates appreciation of RoI when defining and performing tasks by vocally considering effort vs value return
- Identifies opportunities with existing products/solutions to further develop value opportunities
- Self-conscious of rabbit-holes, and can identify when in one
- Holds an iterative, and value-incrementing approach to solutions development, always considering MVP/S
- Doesnโt over-engineer or gold-plate solutions unnecessessarilly
๐ฏ Client Focus - ๐จโ๐ง Play3r
๐ Core
- Actively listens to clients to identify and understand their needs and objectives; asks questions to identify client interests, views & motivations
- Consults clients when exploring solution options
- Proactively undertakes appropriate research to build client knowledge & help inform discussions
- Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates
- Proactively uses knowledge of client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs
- Successfully adapts solutions to reflect changes in client requirements
- Develops solutions which clients find easy to use and understand; adopts the clientโs perspective to aid product design
๐ Planning and Organisation - ๐จโ๐ง Play3r
๐ Core
- Develops clear, documented action plans, with realistic expectations & objectives
- Anticipates & realistically appraises potential problems or changes; develops contingency plans to ensure desired outcome is achieved effectively within agreed timelines
- Converts plans to task components for self and others, including timelines & targets
- Accurately tracks own development progress and effectively forecasts output
- Takes full responsibility for own productivity and output.
- Accurately identifies & secures required resources before implementing plans e.g. adequate capacity in team
- Able to balance time dedicated to maintaining existing business with business development
๐คน Problem Solving - ๐จโ๐ง Play3r
๐ Core
- Uses research to better understand an issue and come to reasoned decisions about how to resolve a problem
- Identifies the root causes of blockers
- Uses visualisation tools (SWOT, brainstorming, cause-effect diagrams) to gain fuller understanding of issues
- Analytical; deduces meaning from numerical & verbal data sources & uses such data to generate solutions to current problems or future changes
- Where relevant develops tools or models to further analyse data sources e.g. to test assumptions or develop scenarios
๐ฌ Communication - ๐ฉโ๐ซ Pr0
๐ Core
- Provides clear and easily understood briefs to others, making clear expected outcomes and which tasks are to be completed by whom
- Displays strong presentation/writing skills
- Ensures all relevant information is communicated to others to enable them to successfully execute delegated tasks
- Presents proposals in a clear and structured manner
- Produces and maintains clear & concise technical specifications throughout the project
- Seeks out and gives constructive, actionable feedback where valuable.
- Can gather influence and support for their work, confidently debating and defending their decisions and approach.
- Able to simply explain complex concepts and deliver difficult messages clearly.
๐ฅ Striving For Success - ๐ฉโ๐ซ Pr0
๐ Core
- Consistently reflects on own performance & seeks continuous improvement
- Seeks to exceed expectations
- Demonstrates an attention to detail and quality, and looks to evaluate solutions as part of a desire to drive quality improvement
- Aware of own credibility. Actively seeks to reinforce and enhance this
- Devotes time to expand technical expertise to inform and improve client solutions & work processes
- Seeks views of others and accepts constructive criticism
๐จโ๐จโ๐ง Team Orientation - ๐ฉโ๐ซ Pr0
๐ Core
- Demonstrates awareness of different perspectives, working styles and preferences in team
- Organises social or more formal team activities
- Provides constructive feedback and suggestions, including to more senior colleagues
- Defends colleagues in the face of unwarranted criticism
- Encourages and assists with the personal development of others
- Puts systems in place to encourage team communication and shared learning
- Demonstrates trust of team members by fully delegating tasks or projects
๐ป IT - ๐จโ๐ง Play3r
๐ ๏ธ Engineering
- Be a point of contact and support for our global user base
- Assist in the development of the infrastructure by recommending and installing new products, by making use of the features already available from installed products, to enhance the flexibility and efficiency of UNiDAYS, whilst always keeping in mind the stability, security, resilience and disaster recovery needs.
- Systems and platform administration and maintenance
- Patch management via WSUS
- Updates and upgrades to various hardware and software
- Installation of software and hardware
- The configuration of network components
- Understanding and configuration of communication tooling (Slack, Hangouts, VOIP)
- Understanding and documenting the detailed configuration of the platforms
- Provide fault diagnosis and treatment to address issues and problems
- Assisting with implementing and maintaining security principles, threat detection, vulnerability management
- Keeping up to date with industry trends, product lifecycles and roadmaps to provide appropriate recommendations
- Training of staff to ensure developed solutions can be maintained and supported by other staff
๐ฉโ๐ง 2nd Line Analyst - ๐ฉโ๐ง IT Support Analyst
๐ Core - ๐ฏ Delivering Value
Your expected level is ๐จโ๐ง Play3r
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Actively contributes to the design of products and solutions | ||||
| Aware of the value of providing outstanding client service and what can be done on a day-to-day basis to deliver this | |||||
| Justifies the use of business resources and suggested changes to processes in terms of value deliverance | |||||
| Clear on the purpose and value of all tasks and will seek clarification when not | |||||
| Accurately estimates the amount of effort required to complete projects, and performs duties to the required standard within agreed timescales | |||||
| Aware of competitive nature of the business, who we compete with and how UNiDAYS can be different | |||||
| ๐จโ๐ง Play3r | Bases recommendations on citable, sound analysis of risks, benefits and value | ||||
| Considers and discusses alternative ways of performing tasks to enhance productivity and delivery of value | |||||
| Demonstrate a robust approach to producing estimates i.e. breaking down tasks into sub-elements and quantifying time required | |||||
| Demonstrates appreciation of RoI when defining and performing tasks by vocally considering effort vs value return | |||||
| Identifies opportunities with existing products/solutions to further develop value opportunities | |||||
| Self-conscious of rabbit-holes, and can identify when in one | |||||
| Holds an iterative, and value-incrementing approach to solutions development, always considering MVP/S | |||||
| Doesnโt over-engineer or gold-plate solutions unnecessessarilly | |||||
๐ Core - ๐ฏ Client Focus
Your expected level is ๐จโ๐ง Play3r
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Work activities are directed by, or focused on client needs; client remains primary focus | ||||
| Demonstrates a genuine interest in clients and visibly acts in their best interests | |||||
| Makes self-visible or available as a point of contact for clients | |||||
| Manages all client enquiries in a professional and understanding way | |||||
| Invites and receptive to client feedback | |||||
| Understands who their client and stakeholders are for every task | |||||
| Responds and meets client requests in a timely and appropriate manner | |||||
| ๐จโ๐ง Play3r | Actively listens to clients to identify and understand their needs and objectives; asks questions to identify client interests, views & motivations | ||||
| Consults clients when exploring solution options | |||||
| Proactively undertakes appropriate research to build client knowledge & help inform discussions | |||||
| Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates | |||||
| Proactively uses knowledge of client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs | |||||
| Successfully adapts solutions to reflect changes in client requirements | |||||
| Develops solutions which clients find easy to use and understand; adopts the clientโs perspective to aid product design | |||||
๐ Core - ๐ Planning and Organisation
Your expected level is ๐จโ๐ง Play3r
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Actively listens to identify and understand needs and objectives; asks questions to identify interests, views & motivations | ||||
| Understands the objectives of and participates actively in team ceremonies. Prepared and organised to make the most of squad time. | |||||
| Consults stakeholders when exploring solution options. | |||||
| Undertakes appropriate research to build client knowledge & help inform discussions | |||||
| Fully competent with the day-to-day use of JIRA and other productivity tools | |||||
| Proactively uses knowledge of the business, needs & objectives to drive the development & delivery of appropriate solutions | |||||
| Successfully adapts service provision to reflect changes in requirements | |||||
| Ensures stakeholders are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates | |||||
| ๐จโ๐ง Play3r | Develops clear, documented action plans, with realistic expectations & objectives | ||||
| Anticipates & realistically appraises potential problems or changes; develops contingency plans to ensure desired outcome is achieved effectively within agreed timelines | |||||
| Converts plans to task components for self and others, including timelines & targets | |||||
| Accurately tracks own development progress and effectively forecasts output | |||||
| Takes full responsibility for own productivity and output. | |||||
| Accurately identifies & secures required resources before implementing plans e.g. adequate capacity in team | |||||
| Able to balance time dedicated to maintaining existing business with business development | |||||
๐ Core - ๐คน Problem Solving
Your expected level is ๐จโ๐ง Play3r
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Takes immediate action or initiative to resolve issues preventing satisfactory work completion; including seeking help from others | ||||
| Comes to line manager with potential solutions to problems rather than just presenting the issue | |||||
| Considers past experience of similar situations & existing procedures to think through potential approaches to addressing problems | |||||
| Records solutions appropriately, with concise and complete explanations and justifications | |||||
| When asked can suggest some improvements to work processes to prevent future problems | |||||
| Refuses to become blocked. Tries to unblock themselves first before seeking help | |||||
| Distinguishes between relevant and irrelevant information in order to make logical decisions | |||||
| Openly acknowledge mistakes & takes action to rectify them | |||||
| ๐จโ๐ง Play3r | Uses research to better understand an issue and come to reasoned decisions about how to resolve a problem | ||||
| Identifies the root causes of blockers | |||||
| Uses visualisation tools (SWOT, brainstorming, cause-effect diagrams) to gain fuller understanding of issues | |||||
| Analytical; deduces meaning from numerical & verbal data sources & uses such data to generate solutions to current problems or future changes | |||||
| Where relevant develops tools or models to further analyse data sources e.g. to test assumptions or develop scenarios | |||||
๐ Core - ๐ฌ Communication
Your expected level is ๐ฉโ๐ซ Pr0
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Actively listens to project briefs and asks questions where necessary to clarify understanding of own role and the project as a whole | ||||
| Where unsure checks what the expectations are for the delivery of tasks | |||||
| Asks for feedback and advice where necessary to enable successful completion of delegated work | |||||
| Shows interpersonal sensitivity | |||||
| Communicates concisely and clearly, sticking to facts and avoiding jargon, acronyms or abbreviations where appropriate | |||||
| Treats all interactions with respect and compassion | |||||
| Establishes the quality and frequency of feedback required by manager / client and routinely meets these requirements | |||||
| Acts as a role model for corporate standards of integrity both within the business and externally | |||||
| ๐จโ๐ง Play3r | Maintains a constant dialogue with all project stakeholders to ensure a clear and joint understanding of project direction and progress | ||||
| Translates complex issues into simple terms and manageable chunks for others to understand | |||||
| Verifies that others have received, consumed and understood presented information during discussions | |||||
| Produces reports which are accurate, easily understood, succinct and worded appropriately for target audience | |||||
| Identifies assumptions, shares direction and tailors communication to audience. | |||||
| Communicates effectively to a wide range of stakeholders, e.g. sharing updates at all hands | |||||
| ๐ฉโ๐ซ Pr0 | Provides clear and easily understood briefs to others, making clear expected outcomes and which tasks are to be completed by whom | ||||
| Displays strong presentation/writing skills | |||||
| Ensures all relevant information is communicated to others to enable them to successfully execute delegated tasks | |||||
| Presents proposals in a clear and structured manner | |||||
| Produces and maintains clear & concise technical specifications throughout the project | |||||
| Seeks out and gives constructive, actionable feedback where valuable. | |||||
| Can gather influence and support for their work, confidently debating and defending their decisions and approach. | |||||
| Able to simply explain complex concepts and deliver difficult messages clearly. | |||||
๐ Core - ๐ฅ Striving For Success
Your expected level is ๐ฉโ๐ซ Pr0
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Tackles work with enthusiasm, and takes a positive outlook when things are difficult | ||||
| Shows commitment to work objectives & underlying tasks | |||||
| Willing to accept advice from others regarding how objectives could be achieved | |||||
| Sets deadlines and strives to meet them | |||||
| Gains a sense of achievement and self-satisfaction from successfully meeting targets and business needs | |||||
| Prepared to examine own skills and abilities to identify ways of improving performance e.g. discusses personal development with line manager | |||||
| ๐จโ๐ง Play3r | Perseveres to overcome obstacles / resistance until objectives are fully met and tasks completed | ||||
| Proactive in taking on extra tasks or responsibility | |||||
| Prepared to work flexibly, including working beyond standard hours in order to finish tasks to meet project deadlines | |||||
| Actively seeks out work and maintains to-do lists for personal peeves | |||||
| Self-motivated to achieve; shows initiative and performs to a high level with low levels of supervision | |||||
| Adopts good practice or new techniques from others. | |||||
| ๐ฉโ๐ซ Pr0 | Consistently reflects on own performance & seeks continuous improvement | ||||
| Seeks to exceed expectations | |||||
| Demonstrates an attention to detail and quality, and looks to evaluate solutions as part of a desire to drive quality improvement | |||||
| Aware of own credibility. Actively seeks to reinforce and enhance this | |||||
| Devotes time to expand technical expertise to inform and improve client solutions & work processes | |||||
| Seeks views of others and accepts constructive criticism | |||||
๐ Core - ๐จโ๐จโ๐ง Team Orientation
Your expected level is ๐ฉโ๐ซ Pr0
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Shows genuine commitment to the team and company | ||||
| Prepared to compromise or go with team decision | |||||
| Easily and quickly adapts to new challenges and ways of working | |||||
| Takes responsibility for own actions | |||||
| Has positive relationships with team members displaying high levels of reliability and responsibility | |||||
| Always ready and available to help others | |||||
| ๐จโ๐ง Play3r | Makes self available to others; proactively offers to assist others with activities to meet deadlines or manage short-term work pressures | ||||
| Regularly and pro-actively communicates with colleagues regarding project or task progress. | |||||
| Prepares for and actively participates in team meetings | |||||
| Willingly seeks input and ideas from colleagues | |||||
| ๐ฉโ๐ซ Pr0 | Demonstrates awareness of different perspectives, working styles and preferences in team | ||||
| Organises social or more formal team activities | |||||
| Provides constructive feedback and suggestions, including to more senior colleagues | |||||
| Defends colleagues in the face of unwarranted criticism | |||||
| Encourages and assists with the personal development of others | |||||
| Puts systems in place to encourage team communication and shared learning | |||||
| Demonstrates trust of team members by fully delegating tasks or projects | |||||
๐ ๏ธ Engineering - ๐ป IT
Your expected level is ๐จโ๐ง Play3r
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Be the first point of contact and support for a global user base | ||||
| Provide triage and incident classification | |||||
| Responding to incidents, problems and requests | |||||
| Diagnosing issues and resolution of those issues | |||||
| Documentation of platform configuration | |||||
| Provisioning and de-provisioning of user accounts in conjunction with policies | |||||
| Installation and deployment of endpoint devices (PC, Mac, Mobile) | |||||
| Maintaining and upgrading hardware | |||||
| Responding to alerts and notifications | |||||
| Ensuring that any new solutions have the appropriate documentation and are understood by the team | |||||
| ๐จโ๐ง Play3r | Be a point of contact and support for our global user base | ||||
| Assist in the development of the infrastructure by recommending and installing new products, by making use of the features already available from installed products, to enhance the flexibility and efficiency of UNiDAYS, whilst always keeping in mind the stability, security, resilience and disaster recovery needs. | |||||
| Systems and platform administration and maintenance | |||||
| Patch management via WSUS | |||||
| Updates and upgrades to various hardware and software | |||||
| Installation of software and hardware | |||||
| The configuration of network components | |||||
| Understanding and configuration of communication tooling (Slack, Hangouts, VOIP) | |||||
| Understanding and documenting the detailed configuration of the platforms | |||||
| Provide fault diagnosis and treatment to address issues and problems | |||||
| Assisting with implementing and maintaining security principles, threat detection, vulnerability management | |||||
| Keeping up to date with industry trends, product lifecycles and roadmaps to provide appropriate recommendations | |||||
| Training of staff to ensure developed solutions can be maintained and supported by other staff | |||||
๐ฉโ๐ง 3rd Line Analyst - ๐ฉโ๐ง IT Support Analyst
Actions - BETA
Summary
The 3rd Line Support Analyst role is responsible for the maintenance, support and security of the UNiDAYS core server and desktop infrastructure. This includes all Microsoft Windows and Apple Mac operating systems and other infrastructure systems and applications, such as storage and virtualisation technologies. Youโre a leader within the IT team, and possess effective management and prioritisation skills. Youโll create an environment built on trust, open communication, creative thinking, encouraging a cohesive team culture.
Criteria
๐ฏ Delivering Value - ๐ฉโ๐ซ Pr0
๐ Core
- Tracks and proactively reports team/project feature/value deliverance
- Monitors expenditure against budgets and initiates corrective action as required
- Monitors and reports on implementation of financial and technical investment decisions and activity in terms of ROI
- Proposals are accurately costed & accurately predict the iteration duration
- Makes informed decisions regarding the acceptance of projects based on their viability
- Proactively identifies risks and raises with senior leaders
- Makes robust business cases when requesting investment
๐ฏ Client Focus - ๐ฉโ๐ซ Pr0
๐ Core
- Utilises broad domain knowledge to recommend improved solutions
- Ability to deal with changing requirements from clients and changes in focus
- Represents the client and their interests in discussions, and ensures all decisions are made with the clientโs context considered
- Undertakes appropriate research to build Client knowledge & help inform discussions
- Maintains the customers best interests at heart. Designs solutions which are appropriate and add the required value.
๐ Planning and Organisation - ๐ฉโ๐ซ Pr0
๐ Core
- Manages multiple complex projects using established project management methodologies
- Integrates inputs from different sources/team members; optimises their contribution relevant to work programme
- Optimises the allocation of resources
- Assigns responsibilities and sets deadlines for tasks
- Identifies critical path activities from project plans; concentrates extra effort on tasks where any delays impact on overall deadline
- Sets/attends regular project meetings to assess progress against action plans and to ensure monitoring activity is routinely conducted
- Varies project plan activity sequencing and timelines according to available resource to avoid delays
๐คน Problem Solving - ๐ฉโ๐ซ Pr0
๐ Core
- Ensures recommendations are evidence based. Bases decisions on robust analysis of the situation
- Conducts option appraisal: systematically compares a number of approaches, weighs up relevant data before applying judgement; then makes recommendations.
- Considers financial, technical, security and other risks before taking action or making decisions
- Able to effectively and logically defend judgements if challenged
๐ฌ Communication - ๐ฉโ๐ซ Pr0
๐ Core
- Provides clear and easily understood briefs to others, making clear expected outcomes and which tasks are to be completed by whom
- Displays strong presentation/writing skills
- Ensures all relevant information is communicated to others to enable them to successfully execute delegated tasks
- Presents proposals in a clear and structured manner
- Produces and maintains clear & concise technical specifications throughout the project
- Seeks out and gives constructive, actionable feedback where valuable.
- Can gather influence and support for their work, confidently debating and defending their decisions and approach.
- Able to simply explain complex concepts and deliver difficult messages clearly.
๐ฅ Striving For Success - ๐ฉโ๐ซ Pr0
๐ Core
- Consistently reflects on own performance & seeks continuous improvement
- Seeks to exceed expectations
- Demonstrates an attention to detail and quality, and looks to evaluate solutions as part of a desire to drive quality improvement
- Aware of own credibility. Actively seeks to reinforce and enhance this
- Devotes time to expand technical expertise to inform and improve client solutions & work processes
- Seeks views of others and accepts constructive criticism
๐จโ๐จโ๐ง Team Orientation - ๐ง 1337
๐ Core
- Seeks to understand team needs, motivations, strengths, dynamics to inform and optimise working arrangements and team performance
- Employs robust methods for selecting team members for job roles
- Strives to identify ways to improve team working processes and enhance team performance
- Able to have difficult conversations where required
- Shares team success internally and with other divisions; supportively encourages admission of collective mistakes, encouraging the team to learn from their experiences
- Identifies sources of conflict within the team and acts in a facilitative manner to resolve conflict or improve cohesion
๐ป IT - ๐ฉโ๐ซ Pr0
๐ ๏ธ Engineering
- Developing the infrastructure by recommending and implementing new products
- Make use of and developing the features already available in existing products and services to enhance the flexibility and efficiency of the Group
- Identify current and future information security risks and vulnerabilities. Validate and implement new releases, features, patches and updates in line with information security policies and regulations
- Be mindful of stability, security, resilience and disaster recovery needs
- Understanding and documenting detailed configuration of all systems including information security processes and procedures
- Performing audits of internal processes and procedures to ensure compliance with regulatory requirements
- Effectively communicating concepts and ideas to different audience types and gain management buy-in
- Providing fault/threat diagnosis and treatment to address problems and security vulnerabilities
- Working with other disciplines and 3rd parties to ensure products are installed, configured, integrated and supported to ensure that the solution is appropriate, impartial and meets the needs of the group
- Being available to support systems and services outside of normal business hours
- Motivating and inspire fellow team members
- Setting a good example (role model) to other members of the team, being proactive in identifying, supporting, coaching and mentoring team members
๐ฉโ๐ง 3rd Line Analyst - ๐ฉโ๐ง IT Support Analyst
๐ Core - ๐ฏ Delivering Value
Your expected level is ๐ฉโ๐ซ Pr0
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Actively contributes to the design of products and solutions | ||||
| Aware of the value of providing outstanding client service and what can be done on a day-to-day basis to deliver this | |||||
| Justifies the use of business resources and suggested changes to processes in terms of value deliverance | |||||
| Clear on the purpose and value of all tasks and will seek clarification when not | |||||
| Accurately estimates the amount of effort required to complete projects, and performs duties to the required standard within agreed timescales | |||||
| Aware of competitive nature of the business, who we compete with and how UNiDAYS can be different | |||||
| ๐จโ๐ง Play3r | Bases recommendations on citable, sound analysis of risks, benefits and value | ||||
| Considers and discusses alternative ways of performing tasks to enhance productivity and delivery of value | |||||
| Demonstrate a robust approach to producing estimates i.e. breaking down tasks into sub-elements and quantifying time required | |||||
| Demonstrates appreciation of RoI when defining and performing tasks by vocally considering effort vs value return | |||||
| Identifies opportunities with existing products/solutions to further develop value opportunities | |||||
| Self-conscious of rabbit-holes, and can identify when in one | |||||
| Holds an iterative, and value-incrementing approach to solutions development, always considering MVP/S | |||||
| Doesnโt over-engineer or gold-plate solutions unnecessessarilly | |||||
| ๐ฉโ๐ซ Pr0 | Tracks and proactively reports team/project feature/value deliverance | ||||
| Monitors expenditure against budgets and initiates corrective action as required | |||||
| Monitors and reports on implementation of financial and technical investment decisions and activity in terms of ROI | |||||
| Proposals are accurately costed & accurately predict the iteration duration | |||||
| Makes informed decisions regarding the acceptance of projects based on their viability | |||||
| Proactively identifies risks and raises with senior leaders | |||||
| Makes robust business cases when requesting investment | |||||
๐ Core - ๐ฏ Client Focus
Your expected level is ๐ฉโ๐ซ Pr0
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Work activities are directed by, or focused on client needs; client remains primary focus | ||||
| Demonstrates a genuine interest in clients and visibly acts in their best interests | |||||
| Makes self-visible or available as a point of contact for clients | |||||
| Manages all client enquiries in a professional and understanding way | |||||
| Invites and receptive to client feedback | |||||
| Understands who their client and stakeholders are for every task | |||||
| Responds and meets client requests in a timely and appropriate manner | |||||
| ๐จโ๐ง Play3r | Actively listens to clients to identify and understand their needs and objectives; asks questions to identify client interests, views & motivations | ||||
| Consults clients when exploring solution options | |||||
| Proactively undertakes appropriate research to build client knowledge & help inform discussions | |||||
| Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates | |||||
| Proactively uses knowledge of client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs | |||||
| Successfully adapts solutions to reflect changes in client requirements | |||||
| Develops solutions which clients find easy to use and understand; adopts the clientโs perspective to aid product design | |||||
| ๐ฉโ๐ซ Pr0 | Utilises broad domain knowledge to recommend improved solutions | ||||
| Ability to deal with changing requirements from clients and changes in focus | |||||
| Represents the client and their interests in discussions, and ensures all decisions are made with the clientโs context considered | |||||
| Undertakes appropriate research to build Client knowledge & help inform discussions | |||||
| Maintains the customers best interests at heart. Designs solutions which are appropriate and add the required value. | |||||
๐ Core - ๐ Planning and Organisation
Your expected level is ๐ฉโ๐ซ Pr0
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Actively listens to identify and understand needs and objectives; asks questions to identify interests, views & motivations | ||||
| Understands the objectives of and participates actively in team ceremonies. Prepared and organised to make the most of squad time. | |||||
| Consults stakeholders when exploring solution options. | |||||
| Undertakes appropriate research to build client knowledge & help inform discussions | |||||
| Fully competent with the day-to-day use of JIRA and other productivity tools | |||||
| Proactively uses knowledge of the business, needs & objectives to drive the development & delivery of appropriate solutions | |||||
| Successfully adapts service provision to reflect changes in requirements | |||||
| Ensures stakeholders are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates | |||||
| ๐จโ๐ง Play3r | Develops clear, documented action plans, with realistic expectations & objectives | ||||
| Anticipates & realistically appraises potential problems or changes; develops contingency plans to ensure desired outcome is achieved effectively within agreed timelines | |||||
| Converts plans to task components for self and others, including timelines & targets | |||||
| Accurately tracks own development progress and effectively forecasts output | |||||
| Takes full responsibility for own productivity and output. | |||||
| Accurately identifies & secures required resources before implementing plans e.g. adequate capacity in team | |||||
| Able to balance time dedicated to maintaining existing business with business development | |||||
| ๐ฉโ๐ซ Pr0 | Manages multiple complex projects using established project management methodologies | ||||
| Integrates inputs from different sources/team members; optimises their contribution relevant to work programme | |||||
| Optimises the allocation of resources | |||||
| Assigns responsibilities and sets deadlines for tasks | |||||
| Identifies critical path activities from project plans; concentrates extra effort on tasks where any delays impact on overall deadline | |||||
| Sets/attends regular project meetings to assess progress against action plans and to ensure monitoring activity is routinely conducted | |||||
| Varies project plan activity sequencing and timelines according to available resource to avoid delays | |||||
๐ Core - ๐คน Problem Solving
Your expected level is ๐ฉโ๐ซ Pr0
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Takes immediate action or initiative to resolve issues preventing satisfactory work completion; including seeking help from others | ||||
| Comes to line manager with potential solutions to problems rather than just presenting the issue | |||||
| Considers past experience of similar situations & existing procedures to think through potential approaches to addressing problems | |||||
| Records solutions appropriately, with concise and complete explanations and justifications | |||||
| When asked can suggest some improvements to work processes to prevent future problems | |||||
| Refuses to become blocked. Tries to unblock themselves first before seeking help | |||||
| Distinguishes between relevant and irrelevant information in order to make logical decisions | |||||
| Openly acknowledge mistakes & takes action to rectify them | |||||
| ๐จโ๐ง Play3r | Uses research to better understand an issue and come to reasoned decisions about how to resolve a problem | ||||
| Identifies the root causes of blockers | |||||
| Uses visualisation tools (SWOT, brainstorming, cause-effect diagrams) to gain fuller understanding of issues | |||||
| Analytical; deduces meaning from numerical & verbal data sources & uses such data to generate solutions to current problems or future changes | |||||
| Where relevant develops tools or models to further analyse data sources e.g. to test assumptions or develop scenarios | |||||
| ๐ฉโ๐ซ Pr0 | Ensures recommendations are evidence based. Bases decisions on robust analysis of the situation | ||||
| Conducts option appraisal: systematically compares a number of approaches, weighs up relevant data before applying judgement; then makes recommendations. | |||||
| Considers financial, technical, security and other risks before taking action or making decisions | |||||
| Able to effectively and logically defend judgements if challenged | |||||
๐ Core - ๐ฌ Communication
Your expected level is ๐ฉโ๐ซ Pr0
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Actively listens to project briefs and asks questions where necessary to clarify understanding of own role and the project as a whole | ||||
| Where unsure checks what the expectations are for the delivery of tasks | |||||
| Asks for feedback and advice where necessary to enable successful completion of delegated work | |||||
| Shows interpersonal sensitivity | |||||
| Communicates concisely and clearly, sticking to facts and avoiding jargon, acronyms or abbreviations where appropriate | |||||
| Treats all interactions with respect and compassion | |||||
| Establishes the quality and frequency of feedback required by manager / client and routinely meets these requirements | |||||
| Acts as a role model for corporate standards of integrity both within the business and externally | |||||
| ๐จโ๐ง Play3r | Maintains a constant dialogue with all project stakeholders to ensure a clear and joint understanding of project direction and progress | ||||
| Translates complex issues into simple terms and manageable chunks for others to understand | |||||
| Verifies that others have received, consumed and understood presented information during discussions | |||||
| Produces reports which are accurate, easily understood, succinct and worded appropriately for target audience | |||||
| Identifies assumptions, shares direction and tailors communication to audience. | |||||
| Communicates effectively to a wide range of stakeholders, e.g. sharing updates at all hands | |||||
| ๐ฉโ๐ซ Pr0 | Provides clear and easily understood briefs to others, making clear expected outcomes and which tasks are to be completed by whom | ||||
| Displays strong presentation/writing skills | |||||
| Ensures all relevant information is communicated to others to enable them to successfully execute delegated tasks | |||||
| Presents proposals in a clear and structured manner | |||||
| Produces and maintains clear & concise technical specifications throughout the project | |||||
| Seeks out and gives constructive, actionable feedback where valuable. | |||||
| Can gather influence and support for their work, confidently debating and defending their decisions and approach. | |||||
| Able to simply explain complex concepts and deliver difficult messages clearly. | |||||
๐ Core - ๐ฅ Striving For Success
Your expected level is ๐ฉโ๐ซ Pr0
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Tackles work with enthusiasm, and takes a positive outlook when things are difficult | ||||
| Shows commitment to work objectives & underlying tasks | |||||
| Willing to accept advice from others regarding how objectives could be achieved | |||||
| Sets deadlines and strives to meet them | |||||
| Gains a sense of achievement and self-satisfaction from successfully meeting targets and business needs | |||||
| Prepared to examine own skills and abilities to identify ways of improving performance e.g. discusses personal development with line manager | |||||
| ๐จโ๐ง Play3r | Perseveres to overcome obstacles / resistance until objectives are fully met and tasks completed | ||||
| Proactive in taking on extra tasks or responsibility | |||||
| Prepared to work flexibly, including working beyond standard hours in order to finish tasks to meet project deadlines | |||||
| Actively seeks out work and maintains to-do lists for personal peeves | |||||
| Self-motivated to achieve; shows initiative and performs to a high level with low levels of supervision | |||||
| Adopts good practice or new techniques from others. | |||||
| ๐ฉโ๐ซ Pr0 | Consistently reflects on own performance & seeks continuous improvement | ||||
| Seeks to exceed expectations | |||||
| Demonstrates an attention to detail and quality, and looks to evaluate solutions as part of a desire to drive quality improvement | |||||
| Aware of own credibility. Actively seeks to reinforce and enhance this | |||||
| Devotes time to expand technical expertise to inform and improve client solutions & work processes | |||||
| Seeks views of others and accepts constructive criticism | |||||
๐ Core - ๐จโ๐จโ๐ง Team Orientation
Your expected level is ๐ง 1337
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Shows genuine commitment to the team and company | ||||
| Prepared to compromise or go with team decision | |||||
| Easily and quickly adapts to new challenges and ways of working | |||||
| Takes responsibility for own actions | |||||
| Has positive relationships with team members displaying high levels of reliability and responsibility | |||||
| Always ready and available to help others | |||||
| ๐จโ๐ง Play3r | Makes self available to others; proactively offers to assist others with activities to meet deadlines or manage short-term work pressures | ||||
| Regularly and pro-actively communicates with colleagues regarding project or task progress. | |||||
| Prepares for and actively participates in team meetings | |||||
| Willingly seeks input and ideas from colleagues | |||||
| ๐ฉโ๐ซ Pr0 | Demonstrates awareness of different perspectives, working styles and preferences in team | ||||
| Organises social or more formal team activities | |||||
| Provides constructive feedback and suggestions, including to more senior colleagues | |||||
| Defends colleagues in the face of unwarranted criticism | |||||
| Encourages and assists with the personal development of others | |||||
| Puts systems in place to encourage team communication and shared learning | |||||
| Demonstrates trust of team members by fully delegating tasks or projects | |||||
| ๐ง 1337 | Seeks to understand team needs, motivations, strengths, dynamics to inform and optimise working arrangements and team performance | ||||
| Employs robust methods for selecting team members for job roles | |||||
| Strives to identify ways to improve team working processes and enhance team performance | |||||
| Able to have difficult conversations where required | |||||
| Shares team success internally and with other divisions; supportively encourages admission of collective mistakes, encouraging the team to learn from their experiences | |||||
| Identifies sources of conflict within the team and acts in a facilitative manner to resolve conflict or improve cohesion | |||||
๐ ๏ธ Engineering - ๐ป IT
Your expected level is ๐ฉโ๐ซ Pr0
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Be the first point of contact and support for a global user base | ||||
| Provide triage and incident classification | |||||
| Responding to incidents, problems and requests | |||||
| Diagnosing issues and resolution of those issues | |||||
| Documentation of platform configuration | |||||
| Provisioning and de-provisioning of user accounts in conjunction with policies | |||||
| Installation and deployment of endpoint devices (PC, Mac, Mobile) | |||||
| Maintaining and upgrading hardware | |||||
| Responding to alerts and notifications | |||||
| Ensuring that any new solutions have the appropriate documentation and are understood by the team | |||||
| ๐จโ๐ง Play3r | Be a point of contact and support for our global user base | ||||
| Assist in the development of the infrastructure by recommending and installing new products, by making use of the features already available from installed products, to enhance the flexibility and efficiency of UNiDAYS, whilst always keeping in mind the stability, security, resilience and disaster recovery needs. | |||||
| Systems and platform administration and maintenance | |||||
| Patch management via WSUS | |||||
| Updates and upgrades to various hardware and software | |||||
| Installation of software and hardware | |||||
| The configuration of network components | |||||
| Understanding and configuration of communication tooling (Slack, Hangouts, VOIP) | |||||
| Understanding and documenting the detailed configuration of the platforms | |||||
| Provide fault diagnosis and treatment to address issues and problems | |||||
| Assisting with implementing and maintaining security principles, threat detection, vulnerability management | |||||
| Keeping up to date with industry trends, product lifecycles and roadmaps to provide appropriate recommendations | |||||
| Training of staff to ensure developed solutions can be maintained and supported by other staff | |||||
| ๐ฉโ๐ซ Pr0 | Developing the infrastructure by recommending and implementing new products | ||||
| Make use of and developing the features already available in existing products and services to enhance the flexibility and efficiency of the Group | |||||
| Identify current and future information security risks and vulnerabilities. Validate and implement new releases, features, patches and updates in line with information security policies and regulations | |||||
| Be mindful of stability, security, resilience and disaster recovery needs | |||||
| Understanding and documenting detailed configuration of all systems including information security processes and procedures | |||||
| Performing audits of internal processes and procedures to ensure compliance with regulatory requirements | |||||
| Effectively communicating concepts and ideas to different audience types and gain management buy-in | |||||
| Providing fault/threat diagnosis and treatment to address problems and security vulnerabilities | |||||
| Working with other disciplines and 3rd parties to ensure products are installed, configured, integrated and supported to ensure that the solution is appropriate, impartial and meets the needs of the group | |||||
| Being available to support systems and services outside of normal business hours | |||||
| Motivating and inspire fellow team members | |||||
| Setting a good example (role model) to other members of the team, being proactive in identifying, supporting, coaching and mentoring team members | |||||
๐ฉโ๐ง IT Manager - ๐ฉโ๐ง IT Support Analyst
Actions - BETA
Summary
The main focus of the IT Manager is to lead and manage the global IT team, oversee and manage IT service delivery and service support, ensure services are reliable, scalable, and secure, and control the IT budget for UNiDAYS.
Criteria
๐ฏ Delivering Value - ๐ง 1337
๐ Core
- Tracks team / department / company KPIs and maintains robust forecasts
- Conducts detailed planning/modelling of new proposals to comprehensively evaluate the value/RoI impact of options.
- Has a sound understanding of accountancy terms linked to business accounts; applies knowledge to inform business operations
- Manages technical/financial risks, develops robust systems to mitigate any identified risks.
- Employs robust and evidence based approach to developing strategy; works to understand audience dynamics, clearly identify needs, segment of the audience, offer competitively advantaged products and services.
๐ฏ Client Focus - ๐ง 1337
๐ Core
- Conceives and drives the development of solutions that anticipate impending client needs
- Ability to read clients and agree desired outcomes that are mutually beneficial i.e. win/win outcomes
- Proactively uses knowledge of the client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs
- Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates.
๐ Planning and Organisation - ๐ง 1337
๐ Core
- Conducts a robust situational analysis โ market/technology attractiveness & competitive position
- Devises strategies aligned to analysis of market/technology; aware of alternative strategic options
- Segments the market to identify most value generating client groups or segments; positions company offer to satisfy needs of key user groups
- Sets SMART Strategic objectives/goals; devises critical success factors (CSFs) aligned to strategy; sets KPIs/performance metrics to track implementation
- Presents evidence (e.g. DAM, Verification, usage, impressions) to justify strategy adopted
- Outlines exactly how strategy will be delivered; clarifies accountabilities, workload, resources needed, milestones and expectations
๐คน Problem Solving - ๐ง 1337
๐ Core
- Makes sound judgement even when making complex or difficult decisions or when under time pressures.
- Sets processes for managing business risk
- Takes full accountability for implementing resultant decisions
- Identifies potential blockers before they occur, and prevents them
๐ฌ Communication - ๐ง 1337
๐ Core
- Ensures the team has strong relationships with stakeholders, fully recognises their constraints and concerns and creates mutual recognition and trust.
- Consistently and frequently communicates / demonstrates organisational values, expectations and boundaries
- Communicates business needs to others, conveying the importance of these needs from all perspectives
- Produces detailed and accurate delivery plans, presenting them objectively and transparently
- Motivates and engages employees through communication
- Articulates and unites a team behind a clear and compelling vision, mission and strategy, along multiple time horizons.
๐ฅ Striving For Success - ๐ง 1337
๐ Core
- Consistently strives to achieve targets or goals at a team/departmental/company level
- Prepared to take calculated risks to improve performance/delivery
- Is never satisfied with current business performance; continually seeks to improve business performance & drive the organisation forward
- Monitors business performance
- Seeks ways to enhance team performance; reinforces and rewards positive achievements to encourage further improvement
- Pursues potential business opportunity leads, or creates openings for others
- Prepared to constructively challenge the practices or rationale of others in order to improve client solutions or work processes
๐จโ๐จโ๐ง Team Orientation - ๐ง 1337
๐ Core
- Seeks to understand team needs, motivations, strengths, dynamics to inform and optimise working arrangements and team performance
- Employs robust methods for selecting team members for job roles
- Strives to identify ways to improve team working processes and enhance team performance
- Able to have difficult conversations where required
- Shares team success internally and with other divisions; supportively encourages admission of collective mistakes, encouraging the team to learn from their experiences
- Identifies sources of conflict within the team and acts in a facilitative manner to resolve conflict or improve cohesion
๐ป IT - ๐ง 1337
๐ ๏ธ Engineering
- Management, support, development and leadership of the IT team, including prioritising work, carrying out 1-1s and performance reviews, and managing the flow of work through the servicedesk.
- Oversight of the service lifecycle from service design and operation through to continuous improvement.
- Change management and chairing the weekly CAB meetings.
- Defining, creating and maintaining policies and procedures.
- Overall technical responsibility for the IT function across the globe, including:
- Infrastructure, networks, and supporting services.
- Endpoint deployment and management.
- Defining and managing the hardware life cycle.
- Business continuity, backup, disaster prevention, mitigation and recovery.
- Communication technologies (email and messaging).
- Voice communication technologies (telephony, fixed line, mobile and VOIP).
- Facilities (power, physical hardware, air conditioning, security, fire suppression, and others).
- Software applications and services.
- Print and copy technology.
- Other technologies not listed above.
- Maintaining IT security and legal/regulatory compliance including the Data Protection Act and other requirements.
- Recruiting, interviewing and selecting IT staff
- Identifying risks, areas of improvement, weaknesses, and implementing control measures.
- Managing the IT budget, including staffing costs.
- Global supplier relationship management, setting SLAs, contract negotiation and dispute resolution.
- Maintaining accurate documentation of the IT estate
- Oversight and control of software licensing
- IT project management
- Reporting on headline IT team status
- Motivate and inspire fellow team members
- Set a good example (role model) to other members of the team, being proactive in identifying, supporting, coaching and mentoring team members
๐ฉโ๐ง IT Manager - ๐ฉโ๐ง IT Support Analyst
๐ Core - ๐ฏ Delivering Value
Your expected level is ๐ง 1337
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Actively contributes to the design of products and solutions | ||||
| Aware of the value of providing outstanding client service and what can be done on a day-to-day basis to deliver this | |||||
| Justifies the use of business resources and suggested changes to processes in terms of value deliverance | |||||
| Clear on the purpose and value of all tasks and will seek clarification when not | |||||
| Accurately estimates the amount of effort required to complete projects, and performs duties to the required standard within agreed timescales | |||||
| Aware of competitive nature of the business, who we compete with and how UNiDAYS can be different | |||||
| ๐จโ๐ง Play3r | Bases recommendations on citable, sound analysis of risks, benefits and value | ||||
| Considers and discusses alternative ways of performing tasks to enhance productivity and delivery of value | |||||
| Demonstrate a robust approach to producing estimates i.e. breaking down tasks into sub-elements and quantifying time required | |||||
| Demonstrates appreciation of RoI when defining and performing tasks by vocally considering effort vs value return | |||||
| Identifies opportunities with existing products/solutions to further develop value opportunities | |||||
| Self-conscious of rabbit-holes, and can identify when in one | |||||
| Holds an iterative, and value-incrementing approach to solutions development, always considering MVP/S | |||||
| Doesnโt over-engineer or gold-plate solutions unnecessessarilly | |||||
| ๐ฉโ๐ซ Pr0 | Tracks and proactively reports team/project feature/value deliverance | ||||
| Monitors expenditure against budgets and initiates corrective action as required | |||||
| Monitors and reports on implementation of financial and technical investment decisions and activity in terms of ROI | |||||
| Proposals are accurately costed & accurately predict the iteration duration | |||||
| Makes informed decisions regarding the acceptance of projects based on their viability | |||||
| Proactively identifies risks and raises with senior leaders | |||||
| Makes robust business cases when requesting investment | |||||
| ๐ง 1337 | Tracks team / department / company KPIs and maintains robust forecasts | ||||
| Conducts detailed planning/modelling of new proposals to comprehensively evaluate the value/RoI impact of options. | |||||
| Has a sound understanding of accountancy terms linked to business accounts; applies knowledge to inform business operations | |||||
| Manages technical/financial risks, develops robust systems to mitigate any identified risks. | |||||
| Employs robust and evidence based approach to developing strategy; works to understand audience dynamics, clearly identify needs, segment of the audience, offer competitively advantaged products and services. | |||||
๐ Core - ๐ฏ Client Focus
Your expected level is ๐ง 1337
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Work activities are directed by, or focused on client needs; client remains primary focus | ||||
| Demonstrates a genuine interest in clients and visibly acts in their best interests | |||||
| Makes self-visible or available as a point of contact for clients | |||||
| Manages all client enquiries in a professional and understanding way | |||||
| Invites and receptive to client feedback | |||||
| Understands who their client and stakeholders are for every task | |||||
| Responds and meets client requests in a timely and appropriate manner | |||||
| ๐จโ๐ง Play3r | Actively listens to clients to identify and understand their needs and objectives; asks questions to identify client interests, views & motivations | ||||
| Consults clients when exploring solution options | |||||
| Proactively undertakes appropriate research to build client knowledge & help inform discussions | |||||
| Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates | |||||
| Proactively uses knowledge of client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs | |||||
| Successfully adapts solutions to reflect changes in client requirements | |||||
| Develops solutions which clients find easy to use and understand; adopts the clientโs perspective to aid product design | |||||
| ๐ฉโ๐ซ Pr0 | Utilises broad domain knowledge to recommend improved solutions | ||||
| Ability to deal with changing requirements from clients and changes in focus | |||||
| Represents the client and their interests in discussions, and ensures all decisions are made with the clientโs context considered | |||||
| Undertakes appropriate research to build Client knowledge & help inform discussions | |||||
| Maintains the customers best interests at heart. Designs solutions which are appropriate and add the required value. | |||||
| ๐ง 1337 | Conceives and drives the development of solutions that anticipate impending client needs | ||||
| Ability to read clients and agree desired outcomes that are mutually beneficial i.e. win/win outcomes | |||||
| Proactively uses knowledge of the client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs | |||||
| Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates. | |||||
๐ Core - ๐ Planning and Organisation
Your expected level is ๐ง 1337
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Actively listens to identify and understand needs and objectives; asks questions to identify interests, views & motivations | ||||
| Understands the objectives of and participates actively in team ceremonies. Prepared and organised to make the most of squad time. | |||||
| Consults stakeholders when exploring solution options. | |||||
| Undertakes appropriate research to build client knowledge & help inform discussions | |||||
| Fully competent with the day-to-day use of JIRA and other productivity tools | |||||
| Proactively uses knowledge of the business, needs & objectives to drive the development & delivery of appropriate solutions | |||||
| Successfully adapts service provision to reflect changes in requirements | |||||
| Ensures stakeholders are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates | |||||
| ๐จโ๐ง Play3r | Develops clear, documented action plans, with realistic expectations & objectives | ||||
| Anticipates & realistically appraises potential problems or changes; develops contingency plans to ensure desired outcome is achieved effectively within agreed timelines | |||||
| Converts plans to task components for self and others, including timelines & targets | |||||
| Accurately tracks own development progress and effectively forecasts output | |||||
| Takes full responsibility for own productivity and output. | |||||
| Accurately identifies & secures required resources before implementing plans e.g. adequate capacity in team | |||||
| Able to balance time dedicated to maintaining existing business with business development | |||||
| ๐ฉโ๐ซ Pr0 | Manages multiple complex projects using established project management methodologies | ||||
| Integrates inputs from different sources/team members; optimises their contribution relevant to work programme | |||||
| Optimises the allocation of resources | |||||
| Assigns responsibilities and sets deadlines for tasks | |||||
| Identifies critical path activities from project plans; concentrates extra effort on tasks where any delays impact on overall deadline | |||||
| Sets/attends regular project meetings to assess progress against action plans and to ensure monitoring activity is routinely conducted | |||||
| Varies project plan activity sequencing and timelines according to available resource to avoid delays | |||||
| ๐ง 1337 | Conducts a robust situational analysis โ market/technology attractiveness & competitive position | ||||
| Devises strategies aligned to analysis of market/technology; aware of alternative strategic options | |||||
| Segments the market to identify most value generating client groups or segments; positions company offer to satisfy needs of key user groups | |||||
| Sets SMART Strategic objectives/goals; devises critical success factors (CSFs) aligned to strategy; sets KPIs/performance metrics to track implementation | |||||
| Presents evidence (e.g. DAM, Verification, usage, impressions) to justify strategy adopted | |||||
| Outlines exactly how strategy will be delivered; clarifies accountabilities, workload, resources needed, milestones and expectations | |||||
๐ Core - ๐คน Problem Solving
Your expected level is ๐ง 1337
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Takes immediate action or initiative to resolve issues preventing satisfactory work completion; including seeking help from others | ||||
| Comes to line manager with potential solutions to problems rather than just presenting the issue | |||||
| Considers past experience of similar situations & existing procedures to think through potential approaches to addressing problems | |||||
| Records solutions appropriately, with concise and complete explanations and justifications | |||||
| When asked can suggest some improvements to work processes to prevent future problems | |||||
| Refuses to become blocked. Tries to unblock themselves first before seeking help | |||||
| Distinguishes between relevant and irrelevant information in order to make logical decisions | |||||
| Openly acknowledge mistakes & takes action to rectify them | |||||
| ๐จโ๐ง Play3r | Uses research to better understand an issue and come to reasoned decisions about how to resolve a problem | ||||
| Identifies the root causes of blockers | |||||
| Uses visualisation tools (SWOT, brainstorming, cause-effect diagrams) to gain fuller understanding of issues | |||||
| Analytical; deduces meaning from numerical & verbal data sources & uses such data to generate solutions to current problems or future changes | |||||
| Where relevant develops tools or models to further analyse data sources e.g. to test assumptions or develop scenarios | |||||
| ๐ฉโ๐ซ Pr0 | Ensures recommendations are evidence based. Bases decisions on robust analysis of the situation | ||||
| Conducts option appraisal: systematically compares a number of approaches, weighs up relevant data before applying judgement; then makes recommendations. | |||||
| Considers financial, technical, security and other risks before taking action or making decisions | |||||
| Able to effectively and logically defend judgements if challenged | |||||
| ๐ง 1337 | Makes sound judgement even when making complex or difficult decisions or when under time pressures. | ||||
| Sets processes for managing business risk | |||||
| Takes full accountability for implementing resultant decisions | |||||
| Identifies potential blockers before they occur, and prevents them | |||||
๐ Core - ๐ฌ Communication
Your expected level is ๐ง 1337
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Actively listens to project briefs and asks questions where necessary to clarify understanding of own role and the project as a whole | ||||
| Where unsure checks what the expectations are for the delivery of tasks | |||||
| Asks for feedback and advice where necessary to enable successful completion of delegated work | |||||
| Shows interpersonal sensitivity | |||||
| Communicates concisely and clearly, sticking to facts and avoiding jargon, acronyms or abbreviations where appropriate | |||||
| Treats all interactions with respect and compassion | |||||
| Establishes the quality and frequency of feedback required by manager / client and routinely meets these requirements | |||||
| Acts as a role model for corporate standards of integrity both within the business and externally | |||||
| ๐จโ๐ง Play3r | Maintains a constant dialogue with all project stakeholders to ensure a clear and joint understanding of project direction and progress | ||||
| Translates complex issues into simple terms and manageable chunks for others to understand | |||||
| Verifies that others have received, consumed and understood presented information during discussions | |||||
| Produces reports which are accurate, easily understood, succinct and worded appropriately for target audience | |||||
| Identifies assumptions, shares direction and tailors communication to audience. | |||||
| Communicates effectively to a wide range of stakeholders, e.g. sharing updates at all hands | |||||
| ๐ฉโ๐ซ Pr0 | Provides clear and easily understood briefs to others, making clear expected outcomes and which tasks are to be completed by whom | ||||
| Displays strong presentation/writing skills | |||||
| Ensures all relevant information is communicated to others to enable them to successfully execute delegated tasks | |||||
| Presents proposals in a clear and structured manner | |||||
| Produces and maintains clear & concise technical specifications throughout the project | |||||
| Seeks out and gives constructive, actionable feedback where valuable. | |||||
| Can gather influence and support for their work, confidently debating and defending their decisions and approach. | |||||
| Able to simply explain complex concepts and deliver difficult messages clearly. | |||||
| ๐ง 1337 | Ensures the team has strong relationships with stakeholders, fully recognises their constraints and concerns and creates mutual recognition and trust. | ||||
| Consistently and frequently communicates / demonstrates organisational values, expectations and boundaries | |||||
| Communicates business needs to others, conveying the importance of these needs from all perspectives | |||||
| Produces detailed and accurate delivery plans, presenting them objectively and transparently | |||||
| Motivates and engages employees through communication | |||||
| Articulates and unites a team behind a clear and compelling vision, mission and strategy, along multiple time horizons. | |||||
๐ Core - ๐ฅ Striving For Success
Your expected level is ๐ง 1337
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Tackles work with enthusiasm, and takes a positive outlook when things are difficult | ||||
| Shows commitment to work objectives & underlying tasks | |||||
| Willing to accept advice from others regarding how objectives could be achieved | |||||
| Sets deadlines and strives to meet them | |||||
| Gains a sense of achievement and self-satisfaction from successfully meeting targets and business needs | |||||
| Prepared to examine own skills and abilities to identify ways of improving performance e.g. discusses personal development with line manager | |||||
| ๐จโ๐ง Play3r | Perseveres to overcome obstacles / resistance until objectives are fully met and tasks completed | ||||
| Proactive in taking on extra tasks or responsibility | |||||
| Prepared to work flexibly, including working beyond standard hours in order to finish tasks to meet project deadlines | |||||
| Actively seeks out work and maintains to-do lists for personal peeves | |||||
| Self-motivated to achieve; shows initiative and performs to a high level with low levels of supervision | |||||
| Adopts good practice or new techniques from others. | |||||
| ๐ฉโ๐ซ Pr0 | Consistently reflects on own performance & seeks continuous improvement | ||||
| Seeks to exceed expectations | |||||
| Demonstrates an attention to detail and quality, and looks to evaluate solutions as part of a desire to drive quality improvement | |||||
| Aware of own credibility. Actively seeks to reinforce and enhance this | |||||
| Devotes time to expand technical expertise to inform and improve client solutions & work processes | |||||
| Seeks views of others and accepts constructive criticism | |||||
| ๐ง 1337 | Consistently strives to achieve targets or goals at a team/departmental/company level | ||||
| Prepared to take calculated risks to improve performance/delivery | |||||
| Is never satisfied with current business performance; continually seeks to improve business performance & drive the organisation forward | |||||
| Monitors business performance | |||||
| Seeks ways to enhance team performance; reinforces and rewards positive achievements to encourage further improvement | |||||
| Pursues potential business opportunity leads, or creates openings for others | |||||
| Prepared to constructively challenge the practices or rationale of others in order to improve client solutions or work processes | |||||
๐ Core - ๐จโ๐จโ๐ง Team Orientation
Your expected level is ๐ง 1337
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Shows genuine commitment to the team and company | ||||
| Prepared to compromise or go with team decision | |||||
| Easily and quickly adapts to new challenges and ways of working | |||||
| Takes responsibility for own actions | |||||
| Has positive relationships with team members displaying high levels of reliability and responsibility | |||||
| Always ready and available to help others | |||||
| ๐จโ๐ง Play3r | Makes self available to others; proactively offers to assist others with activities to meet deadlines or manage short-term work pressures | ||||
| Regularly and pro-actively communicates with colleagues regarding project or task progress. | |||||
| Prepares for and actively participates in team meetings | |||||
| Willingly seeks input and ideas from colleagues | |||||
| ๐ฉโ๐ซ Pr0 | Demonstrates awareness of different perspectives, working styles and preferences in team | ||||
| Organises social or more formal team activities | |||||
| Provides constructive feedback and suggestions, including to more senior colleagues | |||||
| Defends colleagues in the face of unwarranted criticism | |||||
| Encourages and assists with the personal development of others | |||||
| Puts systems in place to encourage team communication and shared learning | |||||
| Demonstrates trust of team members by fully delegating tasks or projects | |||||
| ๐ง 1337 | Seeks to understand team needs, motivations, strengths, dynamics to inform and optimise working arrangements and team performance | ||||
| Employs robust methods for selecting team members for job roles | |||||
| Strives to identify ways to improve team working processes and enhance team performance | |||||
| Able to have difficult conversations where required | |||||
| Shares team success internally and with other divisions; supportively encourages admission of collective mistakes, encouraging the team to learn from their experiences | |||||
| Identifies sources of conflict within the team and acts in a facilitative manner to resolve conflict or improve cohesion | |||||
๐ ๏ธ Engineering - ๐ป IT
Your expected level is ๐ง 1337
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Be the first point of contact and support for a global user base | ||||
| Provide triage and incident classification | |||||
| Responding to incidents, problems and requests | |||||
| Diagnosing issues and resolution of those issues | |||||
| Documentation of platform configuration | |||||
| Provisioning and de-provisioning of user accounts in conjunction with policies | |||||
| Installation and deployment of endpoint devices (PC, Mac, Mobile) | |||||
| Maintaining and upgrading hardware | |||||
| Responding to alerts and notifications | |||||
| Ensuring that any new solutions have the appropriate documentation and are understood by the team | |||||
| ๐จโ๐ง Play3r | Be a point of contact and support for our global user base | ||||
| Assist in the development of the infrastructure by recommending and installing new products, by making use of the features already available from installed products, to enhance the flexibility and efficiency of UNiDAYS, whilst always keeping in mind the stability, security, resilience and disaster recovery needs. | |||||
| Systems and platform administration and maintenance | |||||
| Patch management via WSUS | |||||
| Updates and upgrades to various hardware and software | |||||
| Installation of software and hardware | |||||
| The configuration of network components | |||||
| Understanding and configuration of communication tooling (Slack, Hangouts, VOIP) | |||||
| Understanding and documenting the detailed configuration of the platforms | |||||
| Provide fault diagnosis and treatment to address issues and problems | |||||
| Assisting with implementing and maintaining security principles, threat detection, vulnerability management | |||||
| Keeping up to date with industry trends, product lifecycles and roadmaps to provide appropriate recommendations | |||||
| Training of staff to ensure developed solutions can be maintained and supported by other staff | |||||
| ๐ฉโ๐ซ Pr0 | Developing the infrastructure by recommending and implementing new products | ||||
| Make use of and developing the features already available in existing products and services to enhance the flexibility and efficiency of the Group | |||||
| Identify current and future information security risks and vulnerabilities. Validate and implement new releases, features, patches and updates in line with information security policies and regulations | |||||
| Be mindful of stability, security, resilience and disaster recovery needs | |||||
| Understanding and documenting detailed configuration of all systems including information security processes and procedures | |||||
| Performing audits of internal processes and procedures to ensure compliance with regulatory requirements | |||||
| Effectively communicating concepts and ideas to different audience types and gain management buy-in | |||||
| Providing fault/threat diagnosis and treatment to address problems and security vulnerabilities | |||||
| Working with other disciplines and 3rd parties to ensure products are installed, configured, integrated and supported to ensure that the solution is appropriate, impartial and meets the needs of the group | |||||
| Being available to support systems and services outside of normal business hours | |||||
| Motivating and inspire fellow team members | |||||
| Setting a good example (role model) to other members of the team, being proactive in identifying, supporting, coaching and mentoring team members | |||||
| ๐ง 1337 | Management, support, development and leadership of the IT team, including prioritising work, carrying out 1-1s and performance reviews, and managing the flow of work through the servicedesk. | ||||
| Oversight of the service lifecycle from service design and operation through to continuous improvement. | |||||
| Change management and chairing the weekly CAB meetings. | |||||
| Defining, creating and maintaining policies and procedures. | |||||
| Overall technical responsibility for the IT function across the globe, including: | |||||
| Infrastructure, networks, and supporting services. | |||||
| Endpoint deployment and management. | |||||
| Defining and managing the hardware life cycle. | |||||
| Business continuity, backup, disaster prevention, mitigation and recovery. | |||||
| Communication technologies (email and messaging). | |||||
| Voice communication technologies (telephony, fixed line, mobile and VOIP). | |||||
| Facilities (power, physical hardware, air conditioning, security, fire suppression, and others). | |||||
| Software applications and services. | |||||
| Print and copy technology. | |||||
| Other technologies not listed above. | |||||
| Maintaining IT security and legal/regulatory compliance including the Data Protection Act and other requirements. | |||||
| Recruiting, interviewing and selecting IT staff | |||||
| Identifying risks, areas of improvement, weaknesses, and implementing control measures. | |||||
| Managing the IT budget, including staffing costs. | |||||
| Global supplier relationship management, setting SLAs, contract negotiation and dispute resolution. | |||||
| Maintaining accurate documentation of the IT estate | |||||
| Oversight and control of software licensing | |||||
| IT project management | |||||
| Reporting on headline IT team status | |||||
| Motivate and inspire fellow team members | |||||
| Set a good example (role model) to other members of the team, being proactive in identifying, supporting, coaching and mentoring team members | |||||
๐ท Software Engineer
Summary
Level Overview
| ๐ Core | ๐ ๏ธ Engineering | |||||||
|---|---|---|---|---|---|---|---|---|
| ๐ฏ Delivering Value | ๐ฏ Client Focus | ๐ Planning and Organisation | ๐คน Problem Solving | ๐ฌ Communication | ๐ฅ Striving For Success | ๐จโ๐จโ๐ง Team Orientation | ๐ง Software Engineering | |
| ๐ท Junior Software Engineer | ๐ฉโ๐ n00b | ๐ฉโ๐ n00b | ๐ฉโ๐ n00b | ๐ฉโ๐ n00b | ๐ฉโ๐ n00b | ๐จโ๐ง Play3r | ๐จโ๐ง Play3r | ๐ฉโ๐ n00b |
| ๐ท Mid-Level Software Engineer | ๐จโ๐ง Play3r | ๐จโ๐ง Play3r | ๐จโ๐ง Play3r | ๐จโ๐ง Play3r | ๐ฉโ๐ซ Pr0 | ๐ฉโ๐ซ Pr0 | ๐ฉโ๐ซ Pr0 | ๐จโ๐ง Play3r |
| ๐ท Senior Software Engineer | ๐ฉโ๐ซ Pr0 | ๐ฉโ๐ซ Pr0 | ๐ฉโ๐ซ Pr0 | ๐ฉโ๐ซ Pr0 | ๐ฉโ๐ซ Pr0 | ๐ฉโ๐ซ Pr0 | ๐ง 1337 | ๐ฉโ๐ซ Pr0 |
| ๐ท Lead Software Engineer | ๐ง 1337 | ๐ง 1337 | ๐ง 1337 | ๐ง 1337 | ๐ง 1337 | ๐ง 1337 | ๐ง 1337 | ๐ง 1337 |
๐ท Junior Software Engineer - ๐ท Software Engineer
Actions - BETA
Summary
The Junior Engineer is responsible for working with the team around them to both deliver solutions and hone their craft. Youโll be open-minded and sponge-like in your willingness to soak up knowledge. Youโll enjoy solving complex problems, utilising those around you to help where required. You need to be tenacious, sticking with problems and completing tasks to a good standard.
Criteria
๐ฏ Delivering Value - ๐ฉโ๐ n00b
๐ Core
- Actively contributes to the design of products and solutions
- Aware of the value of providing outstanding client service and what can be done on a day-to-day basis to deliver this
- Justifies the use of business resources and suggested changes to processes in terms of value deliverance
- Clear on the purpose and value of all tasks and will seek clarification when not
- Accurately estimates the amount of effort required to complete projects, and performs duties to the required standard within agreed timescales
- Aware of competitive nature of the business, who we compete with and how UNiDAYS can be different
๐ฏ Client Focus - ๐ฉโ๐ n00b
๐ Core
- Work activities are directed by, or focused on client needs; client remains primary focus
- Demonstrates a genuine interest in clients and visibly acts in their best interests
- Makes self-visible or available as a point of contact for clients
- Manages all client enquiries in a professional and understanding way
- Invites and receptive to client feedback
- Understands who their client and stakeholders are for every task
- Responds and meets client requests in a timely and appropriate manner
๐ Planning and Organisation - ๐ฉโ๐ n00b
๐ Core
- Actively listens to identify and understand needs and objectives; asks questions to identify interests, views & motivations
- Understands the objectives of and participates actively in team ceremonies. Prepared and organised to make the most of squad time.
- Consults stakeholders when exploring solution options.
- Undertakes appropriate research to build client knowledge & help inform discussions
- Fully competent with the day-to-day use of JIRA and other productivity tools
- Proactively uses knowledge of the business, needs & objectives to drive the development & delivery of appropriate solutions
- Successfully adapts service provision to reflect changes in requirements
- Ensures stakeholders are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates
๐คน Problem Solving - ๐ฉโ๐ n00b
๐ Core
- Takes immediate action or initiative to resolve issues preventing satisfactory work completion; including seeking help from others
- Comes to line manager with potential solutions to problems rather than just presenting the issue
- Considers past experience of similar situations & existing procedures to think through potential approaches to addressing problems
- Records solutions appropriately, with concise and complete explanations and justifications
- When asked can suggest some improvements to work processes to prevent future problems
- Refuses to become blocked. Tries to unblock themselves first before seeking help
- Distinguishes between relevant and irrelevant information in order to make logical decisions
- Openly acknowledge mistakes & takes action to rectify them
๐ฌ Communication - ๐ฉโ๐ n00b
๐ Core
- Actively listens to project briefs and asks questions where necessary to clarify understanding of own role and the project as a whole
- Where unsure checks what the expectations are for the delivery of tasks
- Asks for feedback and advice where necessary to enable successful completion of delegated work
- Shows interpersonal sensitivity
- Communicates concisely and clearly, sticking to facts and avoiding jargon, acronyms or abbreviations where appropriate
- Treats all interactions with respect and compassion
- Establishes the quality and frequency of feedback required by manager / client and routinely meets these requirements
- Acts as a role model for corporate standards of integrity both within the business and externally
๐ฅ Striving For Success - ๐จโ๐ง Play3r
๐ Core
- Perseveres to overcome obstacles / resistance until objectives are fully met and tasks completed
- Proactive in taking on extra tasks or responsibility
- Prepared to work flexibly, including working beyond standard hours in order to finish tasks to meet project deadlines
- Actively seeks out work and maintains to-do lists for personal peeves
- Self-motivated to achieve; shows initiative and performs to a high level with low levels of supervision
- Adopts good practice or new techniques from others.
๐จโ๐จโ๐ง Team Orientation - ๐จโ๐ง Play3r
๐ Core
- Makes self available to others; proactively offers to assist others with activities to meet deadlines or manage short-term work pressures
- Regularly and pro-actively communicates with colleagues regarding project or task progress.
- Prepares for and actively participates in team meetings
- Willingly seeks input and ideas from colleagues
๐ง Software Engineering - ๐ฉโ๐ n00b
๐ ๏ธ Engineering
- Understands the importance of version control and its best practices
- Actively participates in and welcomes critical code review
- Self motivated and able to identify knowledge gaps
- Abides by coding standards
- Has a good working knoweldge of relevant programming languages
- Learns to write correct code, following guidance and training materials
- Adheres to delivery/deployment practices
- Helps the team, does what needs doing
- Seeks guidance from other engineers, rather than answers
- Delivers assigned tasks, working with a more senior team member
- Improves documentation that is incorrect
- Actively participates in Retrospective and other team ceremonies
- Fixes simple bugs
๐ท Junior Software Engineer - ๐ท Software Engineer
๐ Core - ๐ฏ Delivering Value
Your expected level is ๐ฉโ๐ n00b
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Actively contributes to the design of products and solutions | ||||
| Aware of the value of providing outstanding client service and what can be done on a day-to-day basis to deliver this | |||||
| Justifies the use of business resources and suggested changes to processes in terms of value deliverance | |||||
| Clear on the purpose and value of all tasks and will seek clarification when not | |||||
| Accurately estimates the amount of effort required to complete projects, and performs duties to the required standard within agreed timescales | |||||
| Aware of competitive nature of the business, who we compete with and how UNiDAYS can be different | |||||
๐ Core - ๐ฏ Client Focus
Your expected level is ๐ฉโ๐ n00b
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Work activities are directed by, or focused on client needs; client remains primary focus | ||||
| Demonstrates a genuine interest in clients and visibly acts in their best interests | |||||
| Makes self-visible or available as a point of contact for clients | |||||
| Manages all client enquiries in a professional and understanding way | |||||
| Invites and receptive to client feedback | |||||
| Understands who their client and stakeholders are for every task | |||||
| Responds and meets client requests in a timely and appropriate manner | |||||
๐ Core - ๐ Planning and Organisation
Your expected level is ๐ฉโ๐ n00b
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Actively listens to identify and understand needs and objectives; asks questions to identify interests, views & motivations | ||||
| Understands the objectives of and participates actively in team ceremonies. Prepared and organised to make the most of squad time. | |||||
| Consults stakeholders when exploring solution options. | |||||
| Undertakes appropriate research to build client knowledge & help inform discussions | |||||
| Fully competent with the day-to-day use of JIRA and other productivity tools | |||||
| Proactively uses knowledge of the business, needs & objectives to drive the development & delivery of appropriate solutions | |||||
| Successfully adapts service provision to reflect changes in requirements | |||||
| Ensures stakeholders are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates | |||||
๐ Core - ๐คน Problem Solving
Your expected level is ๐ฉโ๐ n00b
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Takes immediate action or initiative to resolve issues preventing satisfactory work completion; including seeking help from others | ||||
| Comes to line manager with potential solutions to problems rather than just presenting the issue | |||||
| Considers past experience of similar situations & existing procedures to think through potential approaches to addressing problems | |||||
| Records solutions appropriately, with concise and complete explanations and justifications | |||||
| When asked can suggest some improvements to work processes to prevent future problems | |||||
| Refuses to become blocked. Tries to unblock themselves first before seeking help | |||||
| Distinguishes between relevant and irrelevant information in order to make logical decisions | |||||
| Openly acknowledge mistakes & takes action to rectify them | |||||
๐ Core - ๐ฌ Communication
Your expected level is ๐ฉโ๐ n00b
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Actively listens to project briefs and asks questions where necessary to clarify understanding of own role and the project as a whole | ||||
| Where unsure checks what the expectations are for the delivery of tasks | |||||
| Asks for feedback and advice where necessary to enable successful completion of delegated work | |||||
| Shows interpersonal sensitivity | |||||
| Communicates concisely and clearly, sticking to facts and avoiding jargon, acronyms or abbreviations where appropriate | |||||
| Treats all interactions with respect and compassion | |||||
| Establishes the quality and frequency of feedback required by manager / client and routinely meets these requirements | |||||
| Acts as a role model for corporate standards of integrity both within the business and externally | |||||
๐ Core - ๐ฅ Striving For Success
Your expected level is ๐จโ๐ง Play3r
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Tackles work with enthusiasm, and takes a positive outlook when things are difficult | ||||
| Shows commitment to work objectives & underlying tasks | |||||
| Willing to accept advice from others regarding how objectives could be achieved | |||||
| Sets deadlines and strives to meet them | |||||
| Gains a sense of achievement and self-satisfaction from successfully meeting targets and business needs | |||||
| Prepared to examine own skills and abilities to identify ways of improving performance e.g. discusses personal development with line manager | |||||
| ๐จโ๐ง Play3r | Perseveres to overcome obstacles / resistance until objectives are fully met and tasks completed | ||||
| Proactive in taking on extra tasks or responsibility | |||||
| Prepared to work flexibly, including working beyond standard hours in order to finish tasks to meet project deadlines | |||||
| Actively seeks out work and maintains to-do lists for personal peeves | |||||
| Self-motivated to achieve; shows initiative and performs to a high level with low levels of supervision | |||||
| Adopts good practice or new techniques from others. | |||||
๐ Core - ๐จโ๐จโ๐ง Team Orientation
Your expected level is ๐จโ๐ง Play3r
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Shows genuine commitment to the team and company | ||||
| Prepared to compromise or go with team decision | |||||
| Easily and quickly adapts to new challenges and ways of working | |||||
| Takes responsibility for own actions | |||||
| Has positive relationships with team members displaying high levels of reliability and responsibility | |||||
| Always ready and available to help others | |||||
| ๐จโ๐ง Play3r | Makes self available to others; proactively offers to assist others with activities to meet deadlines or manage short-term work pressures | ||||
| Regularly and pro-actively communicates with colleagues regarding project or task progress. | |||||
| Prepares for and actively participates in team meetings | |||||
| Willingly seeks input and ideas from colleagues | |||||
๐ง Software Engineering - ๐ฉโ๐ n00b
๐ ๏ธ Engineering
- Understands the importance of version control and its best practices
- Actively participates in and welcomes critical code review
- Self motivated and able to identify knowledge gaps
- Abides by coding standards
- Has a good working knoweldge of relevant programming languages
- Learns to write correct code, following guidance and training materials
- Adheres to delivery/deployment practices
- Helps the team, does what needs doing
- Seeks guidance from other engineers, rather than answers
- Delivers assigned tasks, working with a more senior team member
- Improves documentation that is incorrect
- Actively participates in Retrospective and other team ceremonies
- Fixes simple bugs
๐ท Mid-Level Software Engineer - ๐ท Software Engineer
Actions - BETA
Summary
As an engineer, you'll work in a constantly evolving environment, due to technological advances and the strategic direction of their organisation. You'll create, maintain, audit and improve systems to meet particular needs, testing systems to diagnose and resolve system faults. Youโll work to understand and deliver against the product roadmap, ensuring requirements are met to a good standard.
Criteria
๐ฏ Delivering Value - ๐จโ๐ง Play3r
๐ Core
- Bases recommendations on citable, sound analysis of risks, benefits and value
- Considers and discusses alternative ways of performing tasks to enhance productivity and delivery of value
- Demonstrate a robust approach to producing estimates i.e. breaking down tasks into sub-elements and quantifying time required
- Demonstrates appreciation of RoI when defining and performing tasks by vocally considering effort vs value return
- Identifies opportunities with existing products/solutions to further develop value opportunities
- Self-conscious of rabbit-holes, and can identify when in one
- Holds an iterative, and value-incrementing approach to solutions development, always considering MVP/S
- Doesnโt over-engineer or gold-plate solutions unnecessessarilly
๐ฏ Client Focus - ๐จโ๐ง Play3r
๐ Core
- Actively listens to clients to identify and understand their needs and objectives; asks questions to identify client interests, views & motivations
- Consults clients when exploring solution options
- Proactively undertakes appropriate research to build client knowledge & help inform discussions
- Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates
- Proactively uses knowledge of client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs
- Successfully adapts solutions to reflect changes in client requirements
- Develops solutions which clients find easy to use and understand; adopts the clientโs perspective to aid product design
๐ Planning and Organisation - ๐จโ๐ง Play3r
๐ Core
- Develops clear, documented action plans, with realistic expectations & objectives
- Anticipates & realistically appraises potential problems or changes; develops contingency plans to ensure desired outcome is achieved effectively within agreed timelines
- Converts plans to task components for self and others, including timelines & targets
- Accurately tracks own development progress and effectively forecasts output
- Takes full responsibility for own productivity and output.
- Accurately identifies & secures required resources before implementing plans e.g. adequate capacity in team
- Able to balance time dedicated to maintaining existing business with business development
๐คน Problem Solving - ๐จโ๐ง Play3r
๐ Core
- Uses research to better understand an issue and come to reasoned decisions about how to resolve a problem
- Identifies the root causes of blockers
- Uses visualisation tools (SWOT, brainstorming, cause-effect diagrams) to gain fuller understanding of issues
- Analytical; deduces meaning from numerical & verbal data sources & uses such data to generate solutions to current problems or future changes
- Where relevant develops tools or models to further analyse data sources e.g. to test assumptions or develop scenarios
๐ฌ Communication - ๐ฉโ๐ซ Pr0
๐ Core
- Provides clear and easily understood briefs to others, making clear expected outcomes and which tasks are to be completed by whom
- Displays strong presentation/writing skills
- Ensures all relevant information is communicated to others to enable them to successfully execute delegated tasks
- Presents proposals in a clear and structured manner
- Produces and maintains clear & concise technical specifications throughout the project
- Seeks out and gives constructive, actionable feedback where valuable.
- Can gather influence and support for their work, confidently debating and defending their decisions and approach.
- Able to simply explain complex concepts and deliver difficult messages clearly.
๐ฅ Striving For Success - ๐ฉโ๐ซ Pr0
๐ Core
- Consistently reflects on own performance & seeks continuous improvement
- Seeks to exceed expectations
- Demonstrates an attention to detail and quality, and looks to evaluate solutions as part of a desire to drive quality improvement
- Aware of own credibility. Actively seeks to reinforce and enhance this
- Devotes time to expand technical expertise to inform and improve client solutions & work processes
- Seeks views of others and accepts constructive criticism
๐จโ๐จโ๐ง Team Orientation - ๐ฉโ๐ซ Pr0
๐ Core
- Demonstrates awareness of different perspectives, working styles and preferences in team
- Organises social or more formal team activities
- Provides constructive feedback and suggestions, including to more senior colleagues
- Defends colleagues in the face of unwarranted criticism
- Encourages and assists with the personal development of others
- Puts systems in place to encourage team communication and shared learning
- Demonstrates trust of team members by fully delegating tasks or projects
๐ง Software Engineering - ๐จโ๐ง Play3r
๐ ๏ธ Engineering
- Appreciates and advocates the reasoning for coding standards
- Able to deliver most tasks without significant assistance
- Has a good working knowledge of relevant areas of codebase and its dependencies
- Submits PRs to OSS/internal dependency projects to improve functionality/fix bugs
- Understands and recognises common coding patterns and understands their applicability
- Able to disect and debug existing code
- Familiar with and practices decompiling binaries and finding external sources to improve understanding
- Manages their own time effectively, prioritises their workload well, on time for meetings, aware when blocking others and unblocks
- Competent at dividing problems into iterative steps
- Fixes bugs involving a number of services and can investigate production issues
- Uses appropriate algorithms and data structures to solve problems
- Aware of revelant Computer Science topics such as concurrency, efficient CPU usage, caching and naming
- Writes automated unit and acceptance tests
๐ท Mid-Level Software Engineer - ๐ท Software Engineer
๐ Core - ๐ฏ Delivering Value
Your expected level is ๐จโ๐ง Play3r
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Actively contributes to the design of products and solutions | ||||
| Aware of the value of providing outstanding client service and what can be done on a day-to-day basis to deliver this | |||||
| Justifies the use of business resources and suggested changes to processes in terms of value deliverance | |||||
| Clear on the purpose and value of all tasks and will seek clarification when not | |||||
| Accurately estimates the amount of effort required to complete projects, and performs duties to the required standard within agreed timescales | |||||
| Aware of competitive nature of the business, who we compete with and how UNiDAYS can be different | |||||
| ๐จโ๐ง Play3r | Bases recommendations on citable, sound analysis of risks, benefits and value | ||||
| Considers and discusses alternative ways of performing tasks to enhance productivity and delivery of value | |||||
| Demonstrate a robust approach to producing estimates i.e. breaking down tasks into sub-elements and quantifying time required | |||||
| Demonstrates appreciation of RoI when defining and performing tasks by vocally considering effort vs value return | |||||
| Identifies opportunities with existing products/solutions to further develop value opportunities | |||||
| Self-conscious of rabbit-holes, and can identify when in one | |||||
| Holds an iterative, and value-incrementing approach to solutions development, always considering MVP/S | |||||
| Doesnโt over-engineer or gold-plate solutions unnecessessarilly | |||||
๐ Core - ๐ฏ Client Focus
Your expected level is ๐จโ๐ง Play3r
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Work activities are directed by, or focused on client needs; client remains primary focus | ||||
| Demonstrates a genuine interest in clients and visibly acts in their best interests | |||||
| Makes self-visible or available as a point of contact for clients | |||||
| Manages all client enquiries in a professional and understanding way | |||||
| Invites and receptive to client feedback | |||||
| Understands who their client and stakeholders are for every task | |||||
| Responds and meets client requests in a timely and appropriate manner | |||||
| ๐จโ๐ง Play3r | Actively listens to clients to identify and understand their needs and objectives; asks questions to identify client interests, views & motivations | ||||
| Consults clients when exploring solution options | |||||
| Proactively undertakes appropriate research to build client knowledge & help inform discussions | |||||
| Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates | |||||
| Proactively uses knowledge of client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs | |||||
| Successfully adapts solutions to reflect changes in client requirements | |||||
| Develops solutions which clients find easy to use and understand; adopts the clientโs perspective to aid product design | |||||
๐ Core - ๐ Planning and Organisation
Your expected level is ๐จโ๐ง Play3r
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Actively listens to identify and understand needs and objectives; asks questions to identify interests, views & motivations | ||||
| Understands the objectives of and participates actively in team ceremonies. Prepared and organised to make the most of squad time. | |||||
| Consults stakeholders when exploring solution options. | |||||
| Undertakes appropriate research to build client knowledge & help inform discussions | |||||
| Fully competent with the day-to-day use of JIRA and other productivity tools | |||||
| Proactively uses knowledge of the business, needs & objectives to drive the development & delivery of appropriate solutions | |||||
| Successfully adapts service provision to reflect changes in requirements | |||||
| Ensures stakeholders are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates | |||||
| ๐จโ๐ง Play3r | Develops clear, documented action plans, with realistic expectations & objectives | ||||
| Anticipates & realistically appraises potential problems or changes; develops contingency plans to ensure desired outcome is achieved effectively within agreed timelines | |||||
| Converts plans to task components for self and others, including timelines & targets | |||||
| Accurately tracks own development progress and effectively forecasts output | |||||
| Takes full responsibility for own productivity and output. | |||||
| Accurately identifies & secures required resources before implementing plans e.g. adequate capacity in team | |||||
| Able to balance time dedicated to maintaining existing business with business development | |||||
๐ Core - ๐คน Problem Solving
Your expected level is ๐จโ๐ง Play3r
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Takes immediate action or initiative to resolve issues preventing satisfactory work completion; including seeking help from others | ||||
| Comes to line manager with potential solutions to problems rather than just presenting the issue | |||||
| Considers past experience of similar situations & existing procedures to think through potential approaches to addressing problems | |||||
| Records solutions appropriately, with concise and complete explanations and justifications | |||||
| When asked can suggest some improvements to work processes to prevent future problems | |||||
| Refuses to become blocked. Tries to unblock themselves first before seeking help | |||||
| Distinguishes between relevant and irrelevant information in order to make logical decisions | |||||
| Openly acknowledge mistakes & takes action to rectify them | |||||
| ๐จโ๐ง Play3r | Uses research to better understand an issue and come to reasoned decisions about how to resolve a problem | ||||
| Identifies the root causes of blockers | |||||
| Uses visualisation tools (SWOT, brainstorming, cause-effect diagrams) to gain fuller understanding of issues | |||||
| Analytical; deduces meaning from numerical & verbal data sources & uses such data to generate solutions to current problems or future changes | |||||
| Where relevant develops tools or models to further analyse data sources e.g. to test assumptions or develop scenarios | |||||
๐ Core - ๐ฌ Communication
Your expected level is ๐ฉโ๐ซ Pr0
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Actively listens to project briefs and asks questions where necessary to clarify understanding of own role and the project as a whole | ||||
| Where unsure checks what the expectations are for the delivery of tasks | |||||
| Asks for feedback and advice where necessary to enable successful completion of delegated work | |||||
| Shows interpersonal sensitivity | |||||
| Communicates concisely and clearly, sticking to facts and avoiding jargon, acronyms or abbreviations where appropriate | |||||
| Treats all interactions with respect and compassion | |||||
| Establishes the quality and frequency of feedback required by manager / client and routinely meets these requirements | |||||
| Acts as a role model for corporate standards of integrity both within the business and externally | |||||
| ๐จโ๐ง Play3r | Maintains a constant dialogue with all project stakeholders to ensure a clear and joint understanding of project direction and progress | ||||
| Translates complex issues into simple terms and manageable chunks for others to understand | |||||
| Verifies that others have received, consumed and understood presented information during discussions | |||||
| Produces reports which are accurate, easily understood, succinct and worded appropriately for target audience | |||||
| Identifies assumptions, shares direction and tailors communication to audience. | |||||
| Communicates effectively to a wide range of stakeholders, e.g. sharing updates at all hands | |||||
| ๐ฉโ๐ซ Pr0 | Provides clear and easily understood briefs to others, making clear expected outcomes and which tasks are to be completed by whom | ||||
| Displays strong presentation/writing skills | |||||
| Ensures all relevant information is communicated to others to enable them to successfully execute delegated tasks | |||||
| Presents proposals in a clear and structured manner | |||||
| Produces and maintains clear & concise technical specifications throughout the project | |||||
| Seeks out and gives constructive, actionable feedback where valuable. | |||||
| Can gather influence and support for their work, confidently debating and defending their decisions and approach. | |||||
| Able to simply explain complex concepts and deliver difficult messages clearly. | |||||
๐ Core - ๐ฅ Striving For Success
Your expected level is ๐ฉโ๐ซ Pr0
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Tackles work with enthusiasm, and takes a positive outlook when things are difficult | ||||
| Shows commitment to work objectives & underlying tasks | |||||
| Willing to accept advice from others regarding how objectives could be achieved | |||||
| Sets deadlines and strives to meet them | |||||
| Gains a sense of achievement and self-satisfaction from successfully meeting targets and business needs | |||||
| Prepared to examine own skills and abilities to identify ways of improving performance e.g. discusses personal development with line manager | |||||
| ๐จโ๐ง Play3r | Perseveres to overcome obstacles / resistance until objectives are fully met and tasks completed | ||||
| Proactive in taking on extra tasks or responsibility | |||||
| Prepared to work flexibly, including working beyond standard hours in order to finish tasks to meet project deadlines | |||||
| Actively seeks out work and maintains to-do lists for personal peeves | |||||
| Self-motivated to achieve; shows initiative and performs to a high level with low levels of supervision | |||||
| Adopts good practice or new techniques from others. | |||||
| ๐ฉโ๐ซ Pr0 | Consistently reflects on own performance & seeks continuous improvement | ||||
| Seeks to exceed expectations | |||||
| Demonstrates an attention to detail and quality, and looks to evaluate solutions as part of a desire to drive quality improvement | |||||
| Aware of own credibility. Actively seeks to reinforce and enhance this | |||||
| Devotes time to expand technical expertise to inform and improve client solutions & work processes | |||||
| Seeks views of others and accepts constructive criticism | |||||
๐ Core - ๐จโ๐จโ๐ง Team Orientation
Your expected level is ๐ฉโ๐ซ Pr0
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Shows genuine commitment to the team and company | ||||
| Prepared to compromise or go with team decision | |||||
| Easily and quickly adapts to new challenges and ways of working | |||||
| Takes responsibility for own actions | |||||
| Has positive relationships with team members displaying high levels of reliability and responsibility | |||||
| Always ready and available to help others | |||||
| ๐จโ๐ง Play3r | Makes self available to others; proactively offers to assist others with activities to meet deadlines or manage short-term work pressures | ||||
| Regularly and pro-actively communicates with colleagues regarding project or task progress. | |||||
| Prepares for and actively participates in team meetings | |||||
| Willingly seeks input and ideas from colleagues | |||||
| ๐ฉโ๐ซ Pr0 | Demonstrates awareness of different perspectives, working styles and preferences in team | ||||
| Organises social or more formal team activities | |||||
| Provides constructive feedback and suggestions, including to more senior colleagues | |||||
| Defends colleagues in the face of unwarranted criticism | |||||
| Encourages and assists with the personal development of others | |||||
| Puts systems in place to encourage team communication and shared learning | |||||
| Demonstrates trust of team members by fully delegating tasks or projects | |||||
๐ง Software Engineering - ๐จโ๐ง Play3r
๐ ๏ธ Engineering
- Appreciates and advocates the reasoning for coding standards
- Able to deliver most tasks without significant assistance
- Has a good working knowledge of relevant areas of codebase and its dependencies
- Submits PRs to OSS/internal dependency projects to improve functionality/fix bugs
- Understands and recognises common coding patterns and understands their applicability
- Able to disect and debug existing code
- Familiar with and practices decompiling binaries and finding external sources to improve understanding
- Manages their own time effectively, prioritises their workload well, on time for meetings, aware when blocking others and unblocks
- Competent at dividing problems into iterative steps
- Fixes bugs involving a number of services and can investigate production issues
- Uses appropriate algorithms and data structures to solve problems
- Aware of revelant Computer Science topics such as concurrency, efficient CPU usage, caching and naming
- Writes automated unit and acceptance tests
๐ท Senior Software Engineer - ๐ท Software Engineer
Actions - BETA
Summary
The senior engineer has a responsibility for the delivery of solutions throughout the software delivery cycle. The senior engineer is proactive, identifying bumps in the road before the team gets to them. Youโll coach and help develop the technical skills of the people around you, instilling your knowledge and experience. Youโll ensure that solutions meet the requirements set out by project sponsors, to the agreed timescales.
Criteria
๐ฏ Delivering Value - ๐ฉโ๐ซ Pr0
๐ Core
- Tracks and proactively reports team/project feature/value deliverance
- Monitors expenditure against budgets and initiates corrective action as required
- Monitors and reports on implementation of financial and technical investment decisions and activity in terms of ROI
- Proposals are accurately costed & accurately predict the iteration duration
- Makes informed decisions regarding the acceptance of projects based on their viability
- Proactively identifies risks and raises with senior leaders
- Makes robust business cases when requesting investment
๐ฏ Client Focus - ๐ฉโ๐ซ Pr0
๐ Core
- Utilises broad domain knowledge to recommend improved solutions
- Ability to deal with changing requirements from clients and changes in focus
- Represents the client and their interests in discussions, and ensures all decisions are made with the clientโs context considered
- Undertakes appropriate research to build Client knowledge & help inform discussions
- Maintains the customers best interests at heart. Designs solutions which are appropriate and add the required value.
๐ Planning and Organisation - ๐ฉโ๐ซ Pr0
๐ Core
- Manages multiple complex projects using established project management methodologies
- Integrates inputs from different sources/team members; optimises their contribution relevant to work programme
- Optimises the allocation of resources
- Assigns responsibilities and sets deadlines for tasks
- Identifies critical path activities from project plans; concentrates extra effort on tasks where any delays impact on overall deadline
- Sets/attends regular project meetings to assess progress against action plans and to ensure monitoring activity is routinely conducted
- Varies project plan activity sequencing and timelines according to available resource to avoid delays
๐คน Problem Solving - ๐ฉโ๐ซ Pr0
๐ Core
- Ensures recommendations are evidence based. Bases decisions on robust analysis of the situation
- Conducts option appraisal: systematically compares a number of approaches, weighs up relevant data before applying judgement; then makes recommendations.
- Considers financial, technical, security and other risks before taking action or making decisions
- Able to effectively and logically defend judgements if challenged
๐ฌ Communication - ๐ฉโ๐ซ Pr0
๐ Core
- Provides clear and easily understood briefs to others, making clear expected outcomes and which tasks are to be completed by whom
- Displays strong presentation/writing skills
- Ensures all relevant information is communicated to others to enable them to successfully execute delegated tasks
- Presents proposals in a clear and structured manner
- Produces and maintains clear & concise technical specifications throughout the project
- Seeks out and gives constructive, actionable feedback where valuable.
- Can gather influence and support for their work, confidently debating and defending their decisions and approach.
- Able to simply explain complex concepts and deliver difficult messages clearly.
๐ฅ Striving For Success - ๐ฉโ๐ซ Pr0
๐ Core
- Consistently reflects on own performance & seeks continuous improvement
- Seeks to exceed expectations
- Demonstrates an attention to detail and quality, and looks to evaluate solutions as part of a desire to drive quality improvement
- Aware of own credibility. Actively seeks to reinforce and enhance this
- Devotes time to expand technical expertise to inform and improve client solutions & work processes
- Seeks views of others and accepts constructive criticism
๐จโ๐จโ๐ง Team Orientation - ๐ง 1337
๐ Core
- Seeks to understand team needs, motivations, strengths, dynamics to inform and optimise working arrangements and team performance
- Employs robust methods for selecting team members for job roles
- Strives to identify ways to improve team working processes and enhance team performance
- Able to have difficult conversations where required
- Shares team success internally and with other divisions; supportively encourages admission of collective mistakes, encouraging the team to learn from their experiences
- Identifies sources of conflict within the team and acts in a facilitative manner to resolve conflict or improve cohesion
๐ง Software Engineering - ๐ฉโ๐ซ Pr0
๐ ๏ธ Engineering
- Champions the team, focuses on tasks that contribute to team goals
- Sets and upholds QA standards
- Identifies patterns of weakness within the team, and collaborates to provide solutions
- Able to translate functional requirements into technical ones
- Ensures that everything shipped meets users needs.
- Understands and appreciates the level of fidelity needed for different iterations of a features development
๐ท Senior Software Engineer - ๐ท Software Engineer
๐ Core - ๐ฏ Delivering Value
Your expected level is ๐ฉโ๐ซ Pr0
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Actively contributes to the design of products and solutions | ||||
| Aware of the value of providing outstanding client service and what can be done on a day-to-day basis to deliver this | |||||
| Justifies the use of business resources and suggested changes to processes in terms of value deliverance | |||||
| Clear on the purpose and value of all tasks and will seek clarification when not | |||||
| Accurately estimates the amount of effort required to complete projects, and performs duties to the required standard within agreed timescales | |||||
| Aware of competitive nature of the business, who we compete with and how UNiDAYS can be different | |||||
| ๐จโ๐ง Play3r | Bases recommendations on citable, sound analysis of risks, benefits and value | ||||
| Considers and discusses alternative ways of performing tasks to enhance productivity and delivery of value | |||||
| Demonstrate a robust approach to producing estimates i.e. breaking down tasks into sub-elements and quantifying time required | |||||
| Demonstrates appreciation of RoI when defining and performing tasks by vocally considering effort vs value return | |||||
| Identifies opportunities with existing products/solutions to further develop value opportunities | |||||
| Self-conscious of rabbit-holes, and can identify when in one | |||||
| Holds an iterative, and value-incrementing approach to solutions development, always considering MVP/S | |||||
| Doesnโt over-engineer or gold-plate solutions unnecessessarilly | |||||
| ๐ฉโ๐ซ Pr0 | Tracks and proactively reports team/project feature/value deliverance | ||||
| Monitors expenditure against budgets and initiates corrective action as required | |||||
| Monitors and reports on implementation of financial and technical investment decisions and activity in terms of ROI | |||||
| Proposals are accurately costed & accurately predict the iteration duration | |||||
| Makes informed decisions regarding the acceptance of projects based on their viability | |||||
| Proactively identifies risks and raises with senior leaders | |||||
| Makes robust business cases when requesting investment | |||||
๐ Core - ๐ฏ Client Focus
Your expected level is ๐ฉโ๐ซ Pr0
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Work activities are directed by, or focused on client needs; client remains primary focus | ||||
| Demonstrates a genuine interest in clients and visibly acts in their best interests | |||||
| Makes self-visible or available as a point of contact for clients | |||||
| Manages all client enquiries in a professional and understanding way | |||||
| Invites and receptive to client feedback | |||||
| Understands who their client and stakeholders are for every task | |||||
| Responds and meets client requests in a timely and appropriate manner | |||||
| ๐จโ๐ง Play3r | Actively listens to clients to identify and understand their needs and objectives; asks questions to identify client interests, views & motivations | ||||
| Consults clients when exploring solution options | |||||
| Proactively undertakes appropriate research to build client knowledge & help inform discussions | |||||
| Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates | |||||
| Proactively uses knowledge of client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs | |||||
| Successfully adapts solutions to reflect changes in client requirements | |||||
| Develops solutions which clients find easy to use and understand; adopts the clientโs perspective to aid product design | |||||
| ๐ฉโ๐ซ Pr0 | Utilises broad domain knowledge to recommend improved solutions | ||||
| Ability to deal with changing requirements from clients and changes in focus | |||||
| Represents the client and their interests in discussions, and ensures all decisions are made with the clientโs context considered | |||||
| Undertakes appropriate research to build Client knowledge & help inform discussions | |||||
| Maintains the customers best interests at heart. Designs solutions which are appropriate and add the required value. | |||||
๐ Core - ๐ Planning and Organisation
Your expected level is ๐ฉโ๐ซ Pr0
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Actively listens to identify and understand needs and objectives; asks questions to identify interests, views & motivations | ||||
| Understands the objectives of and participates actively in team ceremonies. Prepared and organised to make the most of squad time. | |||||
| Consults stakeholders when exploring solution options. | |||||
| Undertakes appropriate research to build client knowledge & help inform discussions | |||||
| Fully competent with the day-to-day use of JIRA and other productivity tools | |||||
| Proactively uses knowledge of the business, needs & objectives to drive the development & delivery of appropriate solutions | |||||
| Successfully adapts service provision to reflect changes in requirements | |||||
| Ensures stakeholders are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates | |||||
| ๐จโ๐ง Play3r | Develops clear, documented action plans, with realistic expectations & objectives | ||||
| Anticipates & realistically appraises potential problems or changes; develops contingency plans to ensure desired outcome is achieved effectively within agreed timelines | |||||
| Converts plans to task components for self and others, including timelines & targets | |||||
| Accurately tracks own development progress and effectively forecasts output | |||||
| Takes full responsibility for own productivity and output. | |||||
| Accurately identifies & secures required resources before implementing plans e.g. adequate capacity in team | |||||
| Able to balance time dedicated to maintaining existing business with business development | |||||
| ๐ฉโ๐ซ Pr0 | Manages multiple complex projects using established project management methodologies | ||||
| Integrates inputs from different sources/team members; optimises their contribution relevant to work programme | |||||
| Optimises the allocation of resources | |||||
| Assigns responsibilities and sets deadlines for tasks | |||||
| Identifies critical path activities from project plans; concentrates extra effort on tasks where any delays impact on overall deadline | |||||
| Sets/attends regular project meetings to assess progress against action plans and to ensure monitoring activity is routinely conducted | |||||
| Varies project plan activity sequencing and timelines according to available resource to avoid delays | |||||
๐ Core - ๐คน Problem Solving
Your expected level is ๐ฉโ๐ซ Pr0
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Takes immediate action or initiative to resolve issues preventing satisfactory work completion; including seeking help from others | ||||
| Comes to line manager with potential solutions to problems rather than just presenting the issue | |||||
| Considers past experience of similar situations & existing procedures to think through potential approaches to addressing problems | |||||
| Records solutions appropriately, with concise and complete explanations and justifications | |||||
| When asked can suggest some improvements to work processes to prevent future problems | |||||
| Refuses to become blocked. Tries to unblock themselves first before seeking help | |||||
| Distinguishes between relevant and irrelevant information in order to make logical decisions | |||||
| Openly acknowledge mistakes & takes action to rectify them | |||||
| ๐จโ๐ง Play3r | Uses research to better understand an issue and come to reasoned decisions about how to resolve a problem | ||||
| Identifies the root causes of blockers | |||||
| Uses visualisation tools (SWOT, brainstorming, cause-effect diagrams) to gain fuller understanding of issues | |||||
| Analytical; deduces meaning from numerical & verbal data sources & uses such data to generate solutions to current problems or future changes | |||||
| Where relevant develops tools or models to further analyse data sources e.g. to test assumptions or develop scenarios | |||||
| ๐ฉโ๐ซ Pr0 | Ensures recommendations are evidence based. Bases decisions on robust analysis of the situation | ||||
| Conducts option appraisal: systematically compares a number of approaches, weighs up relevant data before applying judgement; then makes recommendations. | |||||
| Considers financial, technical, security and other risks before taking action or making decisions | |||||
| Able to effectively and logically defend judgements if challenged | |||||
๐ Core - ๐ฌ Communication
Your expected level is ๐ฉโ๐ซ Pr0
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Actively listens to project briefs and asks questions where necessary to clarify understanding of own role and the project as a whole | ||||
| Where unsure checks what the expectations are for the delivery of tasks | |||||
| Asks for feedback and advice where necessary to enable successful completion of delegated work | |||||
| Shows interpersonal sensitivity | |||||
| Communicates concisely and clearly, sticking to facts and avoiding jargon, acronyms or abbreviations where appropriate | |||||
| Treats all interactions with respect and compassion | |||||
| Establishes the quality and frequency of feedback required by manager / client and routinely meets these requirements | |||||
| Acts as a role model for corporate standards of integrity both within the business and externally | |||||
| ๐จโ๐ง Play3r | Maintains a constant dialogue with all project stakeholders to ensure a clear and joint understanding of project direction and progress | ||||
| Translates complex issues into simple terms and manageable chunks for others to understand | |||||
| Verifies that others have received, consumed and understood presented information during discussions | |||||
| Produces reports which are accurate, easily understood, succinct and worded appropriately for target audience | |||||
| Identifies assumptions, shares direction and tailors communication to audience. | |||||
| Communicates effectively to a wide range of stakeholders, e.g. sharing updates at all hands | |||||
| ๐ฉโ๐ซ Pr0 | Provides clear and easily understood briefs to others, making clear expected outcomes and which tasks are to be completed by whom | ||||
| Displays strong presentation/writing skills | |||||
| Ensures all relevant information is communicated to others to enable them to successfully execute delegated tasks | |||||
| Presents proposals in a clear and structured manner | |||||
| Produces and maintains clear & concise technical specifications throughout the project | |||||
| Seeks out and gives constructive, actionable feedback where valuable. | |||||
| Can gather influence and support for their work, confidently debating and defending their decisions and approach. | |||||
| Able to simply explain complex concepts and deliver difficult messages clearly. | |||||
๐ Core - ๐ฅ Striving For Success
Your expected level is ๐ฉโ๐ซ Pr0
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Tackles work with enthusiasm, and takes a positive outlook when things are difficult | ||||
| Shows commitment to work objectives & underlying tasks | |||||
| Willing to accept advice from others regarding how objectives could be achieved | |||||
| Sets deadlines and strives to meet them | |||||
| Gains a sense of achievement and self-satisfaction from successfully meeting targets and business needs | |||||
| Prepared to examine own skills and abilities to identify ways of improving performance e.g. discusses personal development with line manager | |||||
| ๐จโ๐ง Play3r | Perseveres to overcome obstacles / resistance until objectives are fully met and tasks completed | ||||
| Proactive in taking on extra tasks or responsibility | |||||
| Prepared to work flexibly, including working beyond standard hours in order to finish tasks to meet project deadlines | |||||
| Actively seeks out work and maintains to-do lists for personal peeves | |||||
| Self-motivated to achieve; shows initiative and performs to a high level with low levels of supervision | |||||
| Adopts good practice or new techniques from others. | |||||
| ๐ฉโ๐ซ Pr0 | Consistently reflects on own performance & seeks continuous improvement | ||||
| Seeks to exceed expectations | |||||
| Demonstrates an attention to detail and quality, and looks to evaluate solutions as part of a desire to drive quality improvement | |||||
| Aware of own credibility. Actively seeks to reinforce and enhance this | |||||
| Devotes time to expand technical expertise to inform and improve client solutions & work processes | |||||
| Seeks views of others and accepts constructive criticism | |||||
๐ Core - ๐จโ๐จโ๐ง Team Orientation
Your expected level is ๐ง 1337
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Shows genuine commitment to the team and company | ||||
| Prepared to compromise or go with team decision | |||||
| Easily and quickly adapts to new challenges and ways of working | |||||
| Takes responsibility for own actions | |||||
| Has positive relationships with team members displaying high levels of reliability and responsibility | |||||
| Always ready and available to help others | |||||
| ๐จโ๐ง Play3r | Makes self available to others; proactively offers to assist others with activities to meet deadlines or manage short-term work pressures | ||||
| Regularly and pro-actively communicates with colleagues regarding project or task progress. | |||||
| Prepares for and actively participates in team meetings | |||||
| Willingly seeks input and ideas from colleagues | |||||
| ๐ฉโ๐ซ Pr0 | Demonstrates awareness of different perspectives, working styles and preferences in team | ||||
| Organises social or more formal team activities | |||||
| Provides constructive feedback and suggestions, including to more senior colleagues | |||||
| Defends colleagues in the face of unwarranted criticism | |||||
| Encourages and assists with the personal development of others | |||||
| Puts systems in place to encourage team communication and shared learning | |||||
| Demonstrates trust of team members by fully delegating tasks or projects | |||||
| ๐ง 1337 | Seeks to understand team needs, motivations, strengths, dynamics to inform and optimise working arrangements and team performance | ||||
| Employs robust methods for selecting team members for job roles | |||||
| Strives to identify ways to improve team working processes and enhance team performance | |||||
| Able to have difficult conversations where required | |||||
| Shares team success internally and with other divisions; supportively encourages admission of collective mistakes, encouraging the team to learn from their experiences | |||||
| Identifies sources of conflict within the team and acts in a facilitative manner to resolve conflict or improve cohesion | |||||
๐ง Software Engineering - ๐ฉโ๐ซ Pr0
๐ ๏ธ Engineering
- Champions the team, focuses on tasks that contribute to team goals
- Sets and upholds QA standards
- Identifies patterns of weakness within the team, and collaborates to provide solutions
- Able to translate functional requirements into technical ones
- Ensures that everything shipped meets users needs.
- Understands and appreciates the level of fidelity needed for different iterations of a features development
๐ท Lead Software Engineer - ๐ท Software Engineer
Actions - BETA
Summary
A lead engineer is responsible for the day to day running of an agile delivery team, overseeing the delivery of the project/product roadmap. The Lead Engineer cares about and upholds engineering practices, quickly identifying what is and isnโt working within their squad, and fixes those things. The lead has a deep understanding of the technologies their squad is responsible for, ensuring that the solutions the squad are building meet the standards required by the end user. Finally, the lead is a line-manager and motivator, bringing the best out of their team to ensure delivery with accuracy and pace.
Criteria
๐ฏ Delivering Value - ๐ง 1337
๐ Core
- Tracks team / department / company KPIs and maintains robust forecasts
- Conducts detailed planning/modelling of new proposals to comprehensively evaluate the value/RoI impact of options.
- Has a sound understanding of accountancy terms linked to business accounts; applies knowledge to inform business operations
- Manages technical/financial risks, develops robust systems to mitigate any identified risks.
- Employs robust and evidence based approach to developing strategy; works to understand audience dynamics, clearly identify needs, segment of the audience, offer competitively advantaged products and services.
๐ฏ Client Focus - ๐ง 1337
๐ Core
- Conceives and drives the development of solutions that anticipate impending client needs
- Ability to read clients and agree desired outcomes that are mutually beneficial i.e. win/win outcomes
- Proactively uses knowledge of the client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs
- Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates.
๐ Planning and Organisation - ๐ง 1337
๐ Core
- Conducts a robust situational analysis โ market/technology attractiveness & competitive position
- Devises strategies aligned to analysis of market/technology; aware of alternative strategic options
- Segments the market to identify most value generating client groups or segments; positions company offer to satisfy needs of key user groups
- Sets SMART Strategic objectives/goals; devises critical success factors (CSFs) aligned to strategy; sets KPIs/performance metrics to track implementation
- Presents evidence (e.g. DAM, Verification, usage, impressions) to justify strategy adopted
- Outlines exactly how strategy will be delivered; clarifies accountabilities, workload, resources needed, milestones and expectations
๐คน Problem Solving - ๐ง 1337
๐ Core
- Makes sound judgement even when making complex or difficult decisions or when under time pressures.
- Sets processes for managing business risk
- Takes full accountability for implementing resultant decisions
- Identifies potential blockers before they occur, and prevents them
๐ฌ Communication - ๐ง 1337
๐ Core
- Ensures the team has strong relationships with stakeholders, fully recognises their constraints and concerns and creates mutual recognition and trust.
- Consistently and frequently communicates / demonstrates organisational values, expectations and boundaries
- Communicates business needs to others, conveying the importance of these needs from all perspectives
- Produces detailed and accurate delivery plans, presenting them objectively and transparently
- Motivates and engages employees through communication
- Articulates and unites a team behind a clear and compelling vision, mission and strategy, along multiple time horizons.
๐ฅ Striving For Success - ๐ง 1337
๐ Core
- Consistently strives to achieve targets or goals at a team/departmental/company level
- Prepared to take calculated risks to improve performance/delivery
- Is never satisfied with current business performance; continually seeks to improve business performance & drive the organisation forward
- Monitors business performance
- Seeks ways to enhance team performance; reinforces and rewards positive achievements to encourage further improvement
- Pursues potential business opportunity leads, or creates openings for others
- Prepared to constructively challenge the practices or rationale of others in order to improve client solutions or work processes
๐จโ๐จโ๐ง Team Orientation - ๐ง 1337
๐ Core
- Seeks to understand team needs, motivations, strengths, dynamics to inform and optimise working arrangements and team performance
- Employs robust methods for selecting team members for job roles
- Strives to identify ways to improve team working processes and enhance team performance
- Able to have difficult conversations where required
- Shares team success internally and with other divisions; supportively encourages admission of collective mistakes, encouraging the team to learn from their experiences
- Identifies sources of conflict within the team and acts in a facilitative manner to resolve conflict or improve cohesion
๐ง Software Engineering - ๐ง 1337
๐ ๏ธ Engineering
- Delivers most value by effectively working through others
- Sets squad rhythm and routines - facilitates agreement on how they all work together to discover, define and ship features or experiments to meet their goals
- Works collaboratively to get the best out of all of the people in their squad, involving all disciplines throughout
- Takes proactive steps to build and maintain team health, e.g. resolve conflict, counter inertia
- Acts as technical point person for the squad - does whatever is needed to unblock or support the squad and their delivery
- Escalates and delegates appropriately
- Ensures the squad has the skills and resources it needs to ship autonomously
- Servant leader who empowers the squad to achieve more and be ambitious (test sooner, generate more ideas, think broadly), valuing outcome over output
- Ensures the squad are aware of what other squads are working on and how that relates to their squadโs goals
- Coaches Associate Product Managers and helps them identify and achieve personal development goals
๐ท Lead Software Engineer - ๐ท Software Engineer
๐ Core - ๐ฏ Delivering Value
Your expected level is ๐ง 1337
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Actively contributes to the design of products and solutions | ||||
| Aware of the value of providing outstanding client service and what can be done on a day-to-day basis to deliver this | |||||
| Justifies the use of business resources and suggested changes to processes in terms of value deliverance | |||||
| Clear on the purpose and value of all tasks and will seek clarification when not | |||||
| Accurately estimates the amount of effort required to complete projects, and performs duties to the required standard within agreed timescales | |||||
| Aware of competitive nature of the business, who we compete with and how UNiDAYS can be different | |||||
| ๐จโ๐ง Play3r | Bases recommendations on citable, sound analysis of risks, benefits and value | ||||
| Considers and discusses alternative ways of performing tasks to enhance productivity and delivery of value | |||||
| Demonstrate a robust approach to producing estimates i.e. breaking down tasks into sub-elements and quantifying time required | |||||
| Demonstrates appreciation of RoI when defining and performing tasks by vocally considering effort vs value return | |||||
| Identifies opportunities with existing products/solutions to further develop value opportunities | |||||
| Self-conscious of rabbit-holes, and can identify when in one | |||||
| Holds an iterative, and value-incrementing approach to solutions development, always considering MVP/S | |||||
| Doesnโt over-engineer or gold-plate solutions unnecessessarilly | |||||
| ๐ฉโ๐ซ Pr0 | Tracks and proactively reports team/project feature/value deliverance | ||||
| Monitors expenditure against budgets and initiates corrective action as required | |||||
| Monitors and reports on implementation of financial and technical investment decisions and activity in terms of ROI | |||||
| Proposals are accurately costed & accurately predict the iteration duration | |||||
| Makes informed decisions regarding the acceptance of projects based on their viability | |||||
| Proactively identifies risks and raises with senior leaders | |||||
| Makes robust business cases when requesting investment | |||||
| ๐ง 1337 | Tracks team / department / company KPIs and maintains robust forecasts | ||||
| Conducts detailed planning/modelling of new proposals to comprehensively evaluate the value/RoI impact of options. | |||||
| Has a sound understanding of accountancy terms linked to business accounts; applies knowledge to inform business operations | |||||
| Manages technical/financial risks, develops robust systems to mitigate any identified risks. | |||||
| Employs robust and evidence based approach to developing strategy; works to understand audience dynamics, clearly identify needs, segment of the audience, offer competitively advantaged products and services. | |||||
๐ Core - ๐ฏ Client Focus
Your expected level is ๐ง 1337
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Work activities are directed by, or focused on client needs; client remains primary focus | ||||
| Demonstrates a genuine interest in clients and visibly acts in their best interests | |||||
| Makes self-visible or available as a point of contact for clients | |||||
| Manages all client enquiries in a professional and understanding way | |||||
| Invites and receptive to client feedback | |||||
| Understands who their client and stakeholders are for every task | |||||
| Responds and meets client requests in a timely and appropriate manner | |||||
| ๐จโ๐ง Play3r | Actively listens to clients to identify and understand their needs and objectives; asks questions to identify client interests, views & motivations | ||||
| Consults clients when exploring solution options | |||||
| Proactively undertakes appropriate research to build client knowledge & help inform discussions | |||||
| Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates | |||||
| Proactively uses knowledge of client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs | |||||
| Successfully adapts solutions to reflect changes in client requirements | |||||
| Develops solutions which clients find easy to use and understand; adopts the clientโs perspective to aid product design | |||||
| ๐ฉโ๐ซ Pr0 | Utilises broad domain knowledge to recommend improved solutions | ||||
| Ability to deal with changing requirements from clients and changes in focus | |||||
| Represents the client and their interests in discussions, and ensures all decisions are made with the clientโs context considered | |||||
| Undertakes appropriate research to build Client knowledge & help inform discussions | |||||
| Maintains the customers best interests at heart. Designs solutions which are appropriate and add the required value. | |||||
| ๐ง 1337 | Conceives and drives the development of solutions that anticipate impending client needs | ||||
| Ability to read clients and agree desired outcomes that are mutually beneficial i.e. win/win outcomes | |||||
| Proactively uses knowledge of the client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs | |||||
| Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates. | |||||
๐ Core - ๐ Planning and Organisation
Your expected level is ๐ง 1337
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Actively listens to identify and understand needs and objectives; asks questions to identify interests, views & motivations | ||||
| Understands the objectives of and participates actively in team ceremonies. Prepared and organised to make the most of squad time. | |||||
| Consults stakeholders when exploring solution options. | |||||
| Undertakes appropriate research to build client knowledge & help inform discussions | |||||
| Fully competent with the day-to-day use of JIRA and other productivity tools | |||||
| Proactively uses knowledge of the business, needs & objectives to drive the development & delivery of appropriate solutions | |||||
| Successfully adapts service provision to reflect changes in requirements | |||||
| Ensures stakeholders are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates | |||||
| ๐จโ๐ง Play3r | Develops clear, documented action plans, with realistic expectations & objectives | ||||
| Anticipates & realistically appraises potential problems or changes; develops contingency plans to ensure desired outcome is achieved effectively within agreed timelines | |||||
| Converts plans to task components for self and others, including timelines & targets | |||||
| Accurately tracks own development progress and effectively forecasts output | |||||
| Takes full responsibility for own productivity and output. | |||||
| Accurately identifies & secures required resources before implementing plans e.g. adequate capacity in team | |||||
| Able to balance time dedicated to maintaining existing business with business development | |||||
| ๐ฉโ๐ซ Pr0 | Manages multiple complex projects using established project management methodologies | ||||
| Integrates inputs from different sources/team members; optimises their contribution relevant to work programme | |||||
| Optimises the allocation of resources | |||||
| Assigns responsibilities and sets deadlines for tasks | |||||
| Identifies critical path activities from project plans; concentrates extra effort on tasks where any delays impact on overall deadline | |||||
| Sets/attends regular project meetings to assess progress against action plans and to ensure monitoring activity is routinely conducted | |||||
| Varies project plan activity sequencing and timelines according to available resource to avoid delays | |||||
| ๐ง 1337 | Conducts a robust situational analysis โ market/technology attractiveness & competitive position | ||||
| Devises strategies aligned to analysis of market/technology; aware of alternative strategic options | |||||
| Segments the market to identify most value generating client groups or segments; positions company offer to satisfy needs of key user groups | |||||
| Sets SMART Strategic objectives/goals; devises critical success factors (CSFs) aligned to strategy; sets KPIs/performance metrics to track implementation | |||||
| Presents evidence (e.g. DAM, Verification, usage, impressions) to justify strategy adopted | |||||
| Outlines exactly how strategy will be delivered; clarifies accountabilities, workload, resources needed, milestones and expectations | |||||
๐ Core - ๐คน Problem Solving
Your expected level is ๐ง 1337
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Takes immediate action or initiative to resolve issues preventing satisfactory work completion; including seeking help from others | ||||
| Comes to line manager with potential solutions to problems rather than just presenting the issue | |||||
| Considers past experience of similar situations & existing procedures to think through potential approaches to addressing problems | |||||
| Records solutions appropriately, with concise and complete explanations and justifications | |||||
| When asked can suggest some improvements to work processes to prevent future problems | |||||
| Refuses to become blocked. Tries to unblock themselves first before seeking help | |||||
| Distinguishes between relevant and irrelevant information in order to make logical decisions | |||||
| Openly acknowledge mistakes & takes action to rectify them | |||||
| ๐จโ๐ง Play3r | Uses research to better understand an issue and come to reasoned decisions about how to resolve a problem | ||||
| Identifies the root causes of blockers | |||||
| Uses visualisation tools (SWOT, brainstorming, cause-effect diagrams) to gain fuller understanding of issues | |||||
| Analytical; deduces meaning from numerical & verbal data sources & uses such data to generate solutions to current problems or future changes | |||||
| Where relevant develops tools or models to further analyse data sources e.g. to test assumptions or develop scenarios | |||||
| ๐ฉโ๐ซ Pr0 | Ensures recommendations are evidence based. Bases decisions on robust analysis of the situation | ||||
| Conducts option appraisal: systematically compares a number of approaches, weighs up relevant data before applying judgement; then makes recommendations. | |||||
| Considers financial, technical, security and other risks before taking action or making decisions | |||||
| Able to effectively and logically defend judgements if challenged | |||||
| ๐ง 1337 | Makes sound judgement even when making complex or difficult decisions or when under time pressures. | ||||
| Sets processes for managing business risk | |||||
| Takes full accountability for implementing resultant decisions | |||||
| Identifies potential blockers before they occur, and prevents them | |||||
๐ Core - ๐ฌ Communication
Your expected level is ๐ง 1337
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Actively listens to project briefs and asks questions where necessary to clarify understanding of own role and the project as a whole | ||||
| Where unsure checks what the expectations are for the delivery of tasks | |||||
| Asks for feedback and advice where necessary to enable successful completion of delegated work | |||||
| Shows interpersonal sensitivity | |||||
| Communicates concisely and clearly, sticking to facts and avoiding jargon, acronyms or abbreviations where appropriate | |||||
| Treats all interactions with respect and compassion | |||||
| Establishes the quality and frequency of feedback required by manager / client and routinely meets these requirements | |||||
| Acts as a role model for corporate standards of integrity both within the business and externally | |||||
| ๐จโ๐ง Play3r | Maintains a constant dialogue with all project stakeholders to ensure a clear and joint understanding of project direction and progress | ||||
| Translates complex issues into simple terms and manageable chunks for others to understand | |||||
| Verifies that others have received, consumed and understood presented information during discussions | |||||
| Produces reports which are accurate, easily understood, succinct and worded appropriately for target audience | |||||
| Identifies assumptions, shares direction and tailors communication to audience. | |||||
| Communicates effectively to a wide range of stakeholders, e.g. sharing updates at all hands | |||||
| ๐ฉโ๐ซ Pr0 | Provides clear and easily understood briefs to others, making clear expected outcomes and which tasks are to be completed by whom | ||||
| Displays strong presentation/writing skills | |||||
| Ensures all relevant information is communicated to others to enable them to successfully execute delegated tasks | |||||
| Presents proposals in a clear and structured manner | |||||
| Produces and maintains clear & concise technical specifications throughout the project | |||||
| Seeks out and gives constructive, actionable feedback where valuable. | |||||
| Can gather influence and support for their work, confidently debating and defending their decisions and approach. | |||||
| Able to simply explain complex concepts and deliver difficult messages clearly. | |||||
| ๐ง 1337 | Ensures the team has strong relationships with stakeholders, fully recognises their constraints and concerns and creates mutual recognition and trust. | ||||
| Consistently and frequently communicates / demonstrates organisational values, expectations and boundaries | |||||
| Communicates business needs to others, conveying the importance of these needs from all perspectives | |||||
| Produces detailed and accurate delivery plans, presenting them objectively and transparently | |||||
| Motivates and engages employees through communication | |||||
| Articulates and unites a team behind a clear and compelling vision, mission and strategy, along multiple time horizons. | |||||
๐ Core - ๐ฅ Striving For Success
Your expected level is ๐ง 1337
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Tackles work with enthusiasm, and takes a positive outlook when things are difficult | ||||
| Shows commitment to work objectives & underlying tasks | |||||
| Willing to accept advice from others regarding how objectives could be achieved | |||||
| Sets deadlines and strives to meet them | |||||
| Gains a sense of achievement and self-satisfaction from successfully meeting targets and business needs | |||||
| Prepared to examine own skills and abilities to identify ways of improving performance e.g. discusses personal development with line manager | |||||
| ๐จโ๐ง Play3r | Perseveres to overcome obstacles / resistance until objectives are fully met and tasks completed | ||||
| Proactive in taking on extra tasks or responsibility | |||||
| Prepared to work flexibly, including working beyond standard hours in order to finish tasks to meet project deadlines | |||||
| Actively seeks out work and maintains to-do lists for personal peeves | |||||
| Self-motivated to achieve; shows initiative and performs to a high level with low levels of supervision | |||||
| Adopts good practice or new techniques from others. | |||||
| ๐ฉโ๐ซ Pr0 | Consistently reflects on own performance & seeks continuous improvement | ||||
| Seeks to exceed expectations | |||||
| Demonstrates an attention to detail and quality, and looks to evaluate solutions as part of a desire to drive quality improvement | |||||
| Aware of own credibility. Actively seeks to reinforce and enhance this | |||||
| Devotes time to expand technical expertise to inform and improve client solutions & work processes | |||||
| Seeks views of others and accepts constructive criticism | |||||
| ๐ง 1337 | Consistently strives to achieve targets or goals at a team/departmental/company level | ||||
| Prepared to take calculated risks to improve performance/delivery | |||||
| Is never satisfied with current business performance; continually seeks to improve business performance & drive the organisation forward | |||||
| Monitors business performance | |||||
| Seeks ways to enhance team performance; reinforces and rewards positive achievements to encourage further improvement | |||||
| Pursues potential business opportunity leads, or creates openings for others | |||||
| Prepared to constructively challenge the practices or rationale of others in order to improve client solutions or work processes | |||||
๐ Core - ๐จโ๐จโ๐ง Team Orientation
Your expected level is ๐ง 1337
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Shows genuine commitment to the team and company | ||||
| Prepared to compromise or go with team decision | |||||
| Easily and quickly adapts to new challenges and ways of working | |||||
| Takes responsibility for own actions | |||||
| Has positive relationships with team members displaying high levels of reliability and responsibility | |||||
| Always ready and available to help others | |||||
| ๐จโ๐ง Play3r | Makes self available to others; proactively offers to assist others with activities to meet deadlines or manage short-term work pressures | ||||
| Regularly and pro-actively communicates with colleagues regarding project or task progress. | |||||
| Prepares for and actively participates in team meetings | |||||
| Willingly seeks input and ideas from colleagues | |||||
| ๐ฉโ๐ซ Pr0 | Demonstrates awareness of different perspectives, working styles and preferences in team | ||||
| Organises social or more formal team activities | |||||
| Provides constructive feedback and suggestions, including to more senior colleagues | |||||
| Defends colleagues in the face of unwarranted criticism | |||||
| Encourages and assists with the personal development of others | |||||
| Puts systems in place to encourage team communication and shared learning | |||||
| Demonstrates trust of team members by fully delegating tasks or projects | |||||
| ๐ง 1337 | Seeks to understand team needs, motivations, strengths, dynamics to inform and optimise working arrangements and team performance | ||||
| Employs robust methods for selecting team members for job roles | |||||
| Strives to identify ways to improve team working processes and enhance team performance | |||||
| Able to have difficult conversations where required | |||||
| Shares team success internally and with other divisions; supportively encourages admission of collective mistakes, encouraging the team to learn from their experiences | |||||
| Identifies sources of conflict within the team and acts in a facilitative manner to resolve conflict or improve cohesion | |||||
๐ง Software Engineering - ๐ง 1337
๐ ๏ธ Engineering
- Delivers most value by effectively working through others
- Sets squad rhythm and routines - facilitates agreement on how they all work together to discover, define and ship features or experiments to meet their goals
- Works collaboratively to get the best out of all of the people in their squad, involving all disciplines throughout
- Takes proactive steps to build and maintain team health, e.g. resolve conflict, counter inertia
- Acts as technical point person for the squad - does whatever is needed to unblock or support the squad and their delivery
- Escalates and delegates appropriately
- Ensures the squad has the skills and resources it needs to ship autonomously
- Servant leader who empowers the squad to achieve more and be ambitious (test sooner, generate more ideas, think broadly), valuing outcome over output
- Ensures the squad are aware of what other squads are working on and how that relates to their squadโs goals
- Coaches Associate Product Managers and helps them identify and achieve personal development goals
๐จโ๐จ Front End Engineer
Summary
Level Overview
| ๐ Core | ๐ ๏ธ Engineering | |||||||
|---|---|---|---|---|---|---|---|---|
| ๐ฏ Delivering Value | ๐ฏ Client Focus | ๐ Planning and Organisation | ๐คน Problem Solving | ๐ฌ Communication | ๐ฅ Striving For Success | ๐จโ๐จโ๐ง Team Orientation | ๐ Front End Engineering | |
| ๐จโ๐จ Junior Front End Engineer | ๐ฉโ๐ n00b | ๐ฉโ๐ n00b | ๐ฉโ๐ n00b | ๐ฉโ๐ n00b | ๐ฉโ๐ n00b | ๐จโ๐ง Play3r | ๐จโ๐ง Play3r | ๐ฉโ๐ n00b |
| ๐จโ๐จ Mid-Level Front End Engineer | ๐จโ๐ง Play3r | ๐จโ๐ง Play3r | ๐จโ๐ง Play3r | ๐จโ๐ง Play3r | ๐ฉโ๐ซ Pr0 | ๐ฉโ๐ซ Pr0 | ๐ฉโ๐ซ Pr0 | ๐จโ๐ง Play3r |
| ๐จโ๐จ Senior Front End Engineer | ๐ฉโ๐ซ Pr0 | ๐ฉโ๐ซ Pr0 | ๐ฉโ๐ซ Pr0 | ๐ฉโ๐ซ Pr0 | ๐ฉโ๐ซ Pr0 | ๐ฉโ๐ซ Pr0 | ๐ง 1337 | ๐ฉโ๐ซ Pr0 |
| ๐จโ๐จ Lead Front End Engineer | ๐ง 1337 | ๐ง 1337 | ๐ง 1337 | ๐ง 1337 | ๐ง 1337 | ๐ง 1337 | ๐ง 1337 | ๐ง 1337 |
๐จโ๐จ Junior Front End Engineer - ๐จโ๐จ Front End Engineer
Actions - BETA
Summary
Front End Engineers start their career with a knowledge of how to build basic web pages. As they advance, so will their knowledge of HTML, CSS and JavaScript. The Junior Front End Engineer will soak up knowledge from those around them, focusing on delivering value and consistent completion of squad work.
Criteria
๐ฏ Delivering Value - ๐ฉโ๐ n00b
๐ Core
- Actively contributes to the design of products and solutions
- Aware of the value of providing outstanding client service and what can be done on a day-to-day basis to deliver this
- Justifies the use of business resources and suggested changes to processes in terms of value deliverance
- Clear on the purpose and value of all tasks and will seek clarification when not
- Accurately estimates the amount of effort required to complete projects, and performs duties to the required standard within agreed timescales
- Aware of competitive nature of the business, who we compete with and how UNiDAYS can be different
๐ฏ Client Focus - ๐ฉโ๐ n00b
๐ Core
- Work activities are directed by, or focused on client needs; client remains primary focus
- Demonstrates a genuine interest in clients and visibly acts in their best interests
- Makes self-visible or available as a point of contact for clients
- Manages all client enquiries in a professional and understanding way
- Invites and receptive to client feedback
- Understands who their client and stakeholders are for every task
- Responds and meets client requests in a timely and appropriate manner
๐ Planning and Organisation - ๐ฉโ๐ n00b
๐ Core
- Actively listens to identify and understand needs and objectives; asks questions to identify interests, views & motivations
- Understands the objectives of and participates actively in team ceremonies. Prepared and organised to make the most of squad time.
- Consults stakeholders when exploring solution options.
- Undertakes appropriate research to build client knowledge & help inform discussions
- Fully competent with the day-to-day use of JIRA and other productivity tools
- Proactively uses knowledge of the business, needs & objectives to drive the development & delivery of appropriate solutions
- Successfully adapts service provision to reflect changes in requirements
- Ensures stakeholders are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates
๐คน Problem Solving - ๐ฉโ๐ n00b
๐ Core
- Takes immediate action or initiative to resolve issues preventing satisfactory work completion; including seeking help from others
- Comes to line manager with potential solutions to problems rather than just presenting the issue
- Considers past experience of similar situations & existing procedures to think through potential approaches to addressing problems
- Records solutions appropriately, with concise and complete explanations and justifications
- When asked can suggest some improvements to work processes to prevent future problems
- Refuses to become blocked. Tries to unblock themselves first before seeking help
- Distinguishes between relevant and irrelevant information in order to make logical decisions
- Openly acknowledge mistakes & takes action to rectify them
๐ฌ Communication - ๐ฉโ๐ n00b
๐ Core
- Actively listens to project briefs and asks questions where necessary to clarify understanding of own role and the project as a whole
- Where unsure checks what the expectations are for the delivery of tasks
- Asks for feedback and advice where necessary to enable successful completion of delegated work
- Shows interpersonal sensitivity
- Communicates concisely and clearly, sticking to facts and avoiding jargon, acronyms or abbreviations where appropriate
- Treats all interactions with respect and compassion
- Establishes the quality and frequency of feedback required by manager / client and routinely meets these requirements
- Acts as a role model for corporate standards of integrity both within the business and externally
๐ฅ Striving For Success - ๐จโ๐ง Play3r
๐ Core
- Perseveres to overcome obstacles / resistance until objectives are fully met and tasks completed
- Proactive in taking on extra tasks or responsibility
- Prepared to work flexibly, including working beyond standard hours in order to finish tasks to meet project deadlines
- Actively seeks out work and maintains to-do lists for personal peeves
- Self-motivated to achieve; shows initiative and performs to a high level with low levels of supervision
- Adopts good practice or new techniques from others.
๐จโ๐จโ๐ง Team Orientation - ๐จโ๐ง Play3r
๐ Core
- Makes self available to others; proactively offers to assist others with activities to meet deadlines or manage short-term work pressures
- Regularly and pro-actively communicates with colleagues regarding project or task progress.
- Prepares for and actively participates in team meetings
- Willingly seeks input and ideas from colleagues
๐ Front End Engineering - ๐ฉโ๐ n00b
๐ ๏ธ Engineering
- Good knowledge of semantics of HTML elements
- Understands the importance of cross-browser/device testing
- Good knowledge of CSS selectors, their specificity and precedence rules and how they cascade
- Good knowledge of all CSS properties and their values
- Understands basics of HTTP 1.1
- Good working knowledge of Javascript syntax
- Appreciates the importance of Accessibility considerations
- Competent user of IDEs, both GUIs and command line
๐จโ๐จ Junior Front End Engineer - ๐จโ๐จ Front End Engineer
๐ Core - ๐ฏ Delivering Value
Your expected level is ๐ฉโ๐ n00b
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Actively contributes to the design of products and solutions | ||||
| Aware of the value of providing outstanding client service and what can be done on a day-to-day basis to deliver this | |||||
| Justifies the use of business resources and suggested changes to processes in terms of value deliverance | |||||
| Clear on the purpose and value of all tasks and will seek clarification when not | |||||
| Accurately estimates the amount of effort required to complete projects, and performs duties to the required standard within agreed timescales | |||||
| Aware of competitive nature of the business, who we compete with and how UNiDAYS can be different | |||||
๐ Core - ๐ฏ Client Focus
Your expected level is ๐ฉโ๐ n00b
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Work activities are directed by, or focused on client needs; client remains primary focus | ||||
| Demonstrates a genuine interest in clients and visibly acts in their best interests | |||||
| Makes self-visible or available as a point of contact for clients | |||||
| Manages all client enquiries in a professional and understanding way | |||||
| Invites and receptive to client feedback | |||||
| Understands who their client and stakeholders are for every task | |||||
| Responds and meets client requests in a timely and appropriate manner | |||||
๐ Core - ๐ Planning and Organisation
Your expected level is ๐ฉโ๐ n00b
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Actively listens to identify and understand needs and objectives; asks questions to identify interests, views & motivations | ||||
| Understands the objectives of and participates actively in team ceremonies. Prepared and organised to make the most of squad time. | |||||
| Consults stakeholders when exploring solution options. | |||||
| Undertakes appropriate research to build client knowledge & help inform discussions | |||||
| Fully competent with the day-to-day use of JIRA and other productivity tools | |||||
| Proactively uses knowledge of the business, needs & objectives to drive the development & delivery of appropriate solutions | |||||
| Successfully adapts service provision to reflect changes in requirements | |||||
| Ensures stakeholders are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates | |||||
๐ Core - ๐คน Problem Solving
Your expected level is ๐ฉโ๐ n00b
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Takes immediate action or initiative to resolve issues preventing satisfactory work completion; including seeking help from others | ||||
| Comes to line manager with potential solutions to problems rather than just presenting the issue | |||||
| Considers past experience of similar situations & existing procedures to think through potential approaches to addressing problems | |||||
| Records solutions appropriately, with concise and complete explanations and justifications | |||||
| When asked can suggest some improvements to work processes to prevent future problems | |||||
| Refuses to become blocked. Tries to unblock themselves first before seeking help | |||||
| Distinguishes between relevant and irrelevant information in order to make logical decisions | |||||
| Openly acknowledge mistakes & takes action to rectify them | |||||
๐ Core - ๐ฌ Communication
Your expected level is ๐ฉโ๐ n00b
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Actively listens to project briefs and asks questions where necessary to clarify understanding of own role and the project as a whole | ||||
| Where unsure checks what the expectations are for the delivery of tasks | |||||
| Asks for feedback and advice where necessary to enable successful completion of delegated work | |||||
| Shows interpersonal sensitivity | |||||
| Communicates concisely and clearly, sticking to facts and avoiding jargon, acronyms or abbreviations where appropriate | |||||
| Treats all interactions with respect and compassion | |||||
| Establishes the quality and frequency of feedback required by manager / client and routinely meets these requirements | |||||
| Acts as a role model for corporate standards of integrity both within the business and externally | |||||
๐ Core - ๐ฅ Striving For Success
Your expected level is ๐จโ๐ง Play3r
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Tackles work with enthusiasm, and takes a positive outlook when things are difficult | ||||
| Shows commitment to work objectives & underlying tasks | |||||
| Willing to accept advice from others regarding how objectives could be achieved | |||||
| Sets deadlines and strives to meet them | |||||
| Gains a sense of achievement and self-satisfaction from successfully meeting targets and business needs | |||||
| Prepared to examine own skills and abilities to identify ways of improving performance e.g. discusses personal development with line manager | |||||
| ๐จโ๐ง Play3r | Perseveres to overcome obstacles / resistance until objectives are fully met and tasks completed | ||||
| Proactive in taking on extra tasks or responsibility | |||||
| Prepared to work flexibly, including working beyond standard hours in order to finish tasks to meet project deadlines | |||||
| Actively seeks out work and maintains to-do lists for personal peeves | |||||
| Self-motivated to achieve; shows initiative and performs to a high level with low levels of supervision | |||||
| Adopts good practice or new techniques from others. | |||||
๐ Core - ๐จโ๐จโ๐ง Team Orientation
Your expected level is ๐จโ๐ง Play3r
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Shows genuine commitment to the team and company | ||||
| Prepared to compromise or go with team decision | |||||
| Easily and quickly adapts to new challenges and ways of working | |||||
| Takes responsibility for own actions | |||||
| Has positive relationships with team members displaying high levels of reliability and responsibility | |||||
| Always ready and available to help others | |||||
| ๐จโ๐ง Play3r | Makes self available to others; proactively offers to assist others with activities to meet deadlines or manage short-term work pressures | ||||
| Regularly and pro-actively communicates with colleagues regarding project or task progress. | |||||
| Prepares for and actively participates in team meetings | |||||
| Willingly seeks input and ideas from colleagues | |||||
๐ Front End Engineering - ๐ฉโ๐ n00b
๐ ๏ธ Engineering
- Good knowledge of semantics of HTML elements
- Understands the importance of cross-browser/device testing
- Good knowledge of CSS selectors, their specificity and precedence rules and how they cascade
- Good knowledge of all CSS properties and their values
- Understands basics of HTTP 1.1
- Good working knowledge of Javascript syntax
- Appreciates the importance of Accessibility considerations
- Competent user of IDEs, both GUIs and command line
๐จโ๐จ Mid-Level Front End Engineer - ๐จโ๐จ Front End Engineer
Actions - BETA
Summary
As the technical skill of a Front End Engineer develops, understanding of quality and delivery of value will reflect this. Flexibility and willingness to work across teams is key, helping others understand the impact their changes have on user experience. Responsibilities will include creating and maintaining front end assets, considering testing and performance.
Criteria
๐ฏ Delivering Value - ๐จโ๐ง Play3r
๐ Core
- Bases recommendations on citable, sound analysis of risks, benefits and value
- Considers and discusses alternative ways of performing tasks to enhance productivity and delivery of value
- Demonstrate a robust approach to producing estimates i.e. breaking down tasks into sub-elements and quantifying time required
- Demonstrates appreciation of RoI when defining and performing tasks by vocally considering effort vs value return
- Identifies opportunities with existing products/solutions to further develop value opportunities
- Self-conscious of rabbit-holes, and can identify when in one
- Holds an iterative, and value-incrementing approach to solutions development, always considering MVP/S
- Doesnโt over-engineer or gold-plate solutions unnecessessarilly
๐ฏ Client Focus - ๐จโ๐ง Play3r
๐ Core
- Actively listens to clients to identify and understand their needs and objectives; asks questions to identify client interests, views & motivations
- Consults clients when exploring solution options
- Proactively undertakes appropriate research to build client knowledge & help inform discussions
- Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates
- Proactively uses knowledge of client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs
- Successfully adapts solutions to reflect changes in client requirements
- Develops solutions which clients find easy to use and understand; adopts the clientโs perspective to aid product design
๐ Planning and Organisation - ๐จโ๐ง Play3r
๐ Core
- Develops clear, documented action plans, with realistic expectations & objectives
- Anticipates & realistically appraises potential problems or changes; develops contingency plans to ensure desired outcome is achieved effectively within agreed timelines
- Converts plans to task components for self and others, including timelines & targets
- Accurately tracks own development progress and effectively forecasts output
- Takes full responsibility for own productivity and output.
- Accurately identifies & secures required resources before implementing plans e.g. adequate capacity in team
- Able to balance time dedicated to maintaining existing business with business development
๐คน Problem Solving - ๐จโ๐ง Play3r
๐ Core
- Uses research to better understand an issue and come to reasoned decisions about how to resolve a problem
- Identifies the root causes of blockers
- Uses visualisation tools (SWOT, brainstorming, cause-effect diagrams) to gain fuller understanding of issues
- Analytical; deduces meaning from numerical & verbal data sources & uses such data to generate solutions to current problems or future changes
- Where relevant develops tools or models to further analyse data sources e.g. to test assumptions or develop scenarios
๐ฌ Communication - ๐ฉโ๐ซ Pr0
๐ Core
- Provides clear and easily understood briefs to others, making clear expected outcomes and which tasks are to be completed by whom
- Displays strong presentation/writing skills
- Ensures all relevant information is communicated to others to enable them to successfully execute delegated tasks
- Presents proposals in a clear and structured manner
- Produces and maintains clear & concise technical specifications throughout the project
- Seeks out and gives constructive, actionable feedback where valuable.
- Can gather influence and support for their work, confidently debating and defending their decisions and approach.
- Able to simply explain complex concepts and deliver difficult messages clearly.
๐ฅ Striving For Success - ๐ฉโ๐ซ Pr0
๐ Core
- Consistently reflects on own performance & seeks continuous improvement
- Seeks to exceed expectations
- Demonstrates an attention to detail and quality, and looks to evaluate solutions as part of a desire to drive quality improvement
- Aware of own credibility. Actively seeks to reinforce and enhance this
- Devotes time to expand technical expertise to inform and improve client solutions & work processes
- Seeks views of others and accepts constructive criticism
๐จโ๐จโ๐ง Team Orientation - ๐ฉโ๐ซ Pr0
๐ Core
- Demonstrates awareness of different perspectives, working styles and preferences in team
- Organises social or more formal team activities
- Provides constructive feedback and suggestions, including to more senior colleagues
- Defends colleagues in the face of unwarranted criticism
- Encourages and assists with the personal development of others
- Puts systems in place to encourage team communication and shared learning
- Demonstrates trust of team members by fully delegating tasks or projects
๐ Front End Engineering - ๐จโ๐ง Play3r
๐ ๏ธ Engineering
- Appreciation for Responsive Design, its pros/cons and can make reasoned arguments for its applicability
- Proactively identifies browser/device support requirements and can implement against them
- Demonstrable ability to apply more advanced CSS techniques such as FlexBox
- Appreciates different CSS authoring practices and can argue their pros/cons
- Understanding of HTTP 1.1 vs 2.x and how to leverage support to build performant applications
- Experienced with supportive Javascript libraries and can justify their use
- Good understanding of Aria and function/operation of assistive technologies and their support
- Appreciates graceful degradation and progressive enhancement
๐จโ๐จ Mid-Level Front End Engineer - ๐จโ๐จ Front End Engineer
๐ Core - ๐ฏ Delivering Value
Your expected level is ๐จโ๐ง Play3r
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Actively contributes to the design of products and solutions | ||||
| Aware of the value of providing outstanding client service and what can be done on a day-to-day basis to deliver this | |||||
| Justifies the use of business resources and suggested changes to processes in terms of value deliverance | |||||
| Clear on the purpose and value of all tasks and will seek clarification when not | |||||
| Accurately estimates the amount of effort required to complete projects, and performs duties to the required standard within agreed timescales | |||||
| Aware of competitive nature of the business, who we compete with and how UNiDAYS can be different | |||||
| ๐จโ๐ง Play3r | Bases recommendations on citable, sound analysis of risks, benefits and value | ||||
| Considers and discusses alternative ways of performing tasks to enhance productivity and delivery of value | |||||
| Demonstrate a robust approach to producing estimates i.e. breaking down tasks into sub-elements and quantifying time required | |||||
| Demonstrates appreciation of RoI when defining and performing tasks by vocally considering effort vs value return | |||||
| Identifies opportunities with existing products/solutions to further develop value opportunities | |||||
| Self-conscious of rabbit-holes, and can identify when in one | |||||
| Holds an iterative, and value-incrementing approach to solutions development, always considering MVP/S | |||||
| Doesnโt over-engineer or gold-plate solutions unnecessessarilly | |||||
๐ Core - ๐ฏ Client Focus
Your expected level is ๐จโ๐ง Play3r
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Work activities are directed by, or focused on client needs; client remains primary focus | ||||
| Demonstrates a genuine interest in clients and visibly acts in their best interests | |||||
| Makes self-visible or available as a point of contact for clients | |||||
| Manages all client enquiries in a professional and understanding way | |||||
| Invites and receptive to client feedback | |||||
| Understands who their client and stakeholders are for every task | |||||
| Responds and meets client requests in a timely and appropriate manner | |||||
| ๐จโ๐ง Play3r | Actively listens to clients to identify and understand their needs and objectives; asks questions to identify client interests, views & motivations | ||||
| Consults clients when exploring solution options | |||||
| Proactively undertakes appropriate research to build client knowledge & help inform discussions | |||||
| Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates | |||||
| Proactively uses knowledge of client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs | |||||
| Successfully adapts solutions to reflect changes in client requirements | |||||
| Develops solutions which clients find easy to use and understand; adopts the clientโs perspective to aid product design | |||||
๐ Core - ๐ Planning and Organisation
Your expected level is ๐จโ๐ง Play3r
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Actively listens to identify and understand needs and objectives; asks questions to identify interests, views & motivations | ||||
| Understands the objectives of and participates actively in team ceremonies. Prepared and organised to make the most of squad time. | |||||
| Consults stakeholders when exploring solution options. | |||||
| Undertakes appropriate research to build client knowledge & help inform discussions | |||||
| Fully competent with the day-to-day use of JIRA and other productivity tools | |||||
| Proactively uses knowledge of the business, needs & objectives to drive the development & delivery of appropriate solutions | |||||
| Successfully adapts service provision to reflect changes in requirements | |||||
| Ensures stakeholders are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates | |||||
| ๐จโ๐ง Play3r | Develops clear, documented action plans, with realistic expectations & objectives | ||||
| Anticipates & realistically appraises potential problems or changes; develops contingency plans to ensure desired outcome is achieved effectively within agreed timelines | |||||
| Converts plans to task components for self and others, including timelines & targets | |||||
| Accurately tracks own development progress and effectively forecasts output | |||||
| Takes full responsibility for own productivity and output. | |||||
| Accurately identifies & secures required resources before implementing plans e.g. adequate capacity in team | |||||
| Able to balance time dedicated to maintaining existing business with business development | |||||
๐ Core - ๐คน Problem Solving
Your expected level is ๐จโ๐ง Play3r
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Takes immediate action or initiative to resolve issues preventing satisfactory work completion; including seeking help from others | ||||
| Comes to line manager with potential solutions to problems rather than just presenting the issue | |||||
| Considers past experience of similar situations & existing procedures to think through potential approaches to addressing problems | |||||
| Records solutions appropriately, with concise and complete explanations and justifications | |||||
| When asked can suggest some improvements to work processes to prevent future problems | |||||
| Refuses to become blocked. Tries to unblock themselves first before seeking help | |||||
| Distinguishes between relevant and irrelevant information in order to make logical decisions | |||||
| Openly acknowledge mistakes & takes action to rectify them | |||||
| ๐จโ๐ง Play3r | Uses research to better understand an issue and come to reasoned decisions about how to resolve a problem | ||||
| Identifies the root causes of blockers | |||||
| Uses visualisation tools (SWOT, brainstorming, cause-effect diagrams) to gain fuller understanding of issues | |||||
| Analytical; deduces meaning from numerical & verbal data sources & uses such data to generate solutions to current problems or future changes | |||||
| Where relevant develops tools or models to further analyse data sources e.g. to test assumptions or develop scenarios | |||||
๐ Core - ๐ฌ Communication
Your expected level is ๐ฉโ๐ซ Pr0
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Actively listens to project briefs and asks questions where necessary to clarify understanding of own role and the project as a whole | ||||
| Where unsure checks what the expectations are for the delivery of tasks | |||||
| Asks for feedback and advice where necessary to enable successful completion of delegated work | |||||
| Shows interpersonal sensitivity | |||||
| Communicates concisely and clearly, sticking to facts and avoiding jargon, acronyms or abbreviations where appropriate | |||||
| Treats all interactions with respect and compassion | |||||
| Establishes the quality and frequency of feedback required by manager / client and routinely meets these requirements | |||||
| Acts as a role model for corporate standards of integrity both within the business and externally | |||||
| ๐จโ๐ง Play3r | Maintains a constant dialogue with all project stakeholders to ensure a clear and joint understanding of project direction and progress | ||||
| Translates complex issues into simple terms and manageable chunks for others to understand | |||||
| Verifies that others have received, consumed and understood presented information during discussions | |||||
| Produces reports which are accurate, easily understood, succinct and worded appropriately for target audience | |||||
| Identifies assumptions, shares direction and tailors communication to audience. | |||||
| Communicates effectively to a wide range of stakeholders, e.g. sharing updates at all hands | |||||
| ๐ฉโ๐ซ Pr0 | Provides clear and easily understood briefs to others, making clear expected outcomes and which tasks are to be completed by whom | ||||
| Displays strong presentation/writing skills | |||||
| Ensures all relevant information is communicated to others to enable them to successfully execute delegated tasks | |||||
| Presents proposals in a clear and structured manner | |||||
| Produces and maintains clear & concise technical specifications throughout the project | |||||
| Seeks out and gives constructive, actionable feedback where valuable. | |||||
| Can gather influence and support for their work, confidently debating and defending their decisions and approach. | |||||
| Able to simply explain complex concepts and deliver difficult messages clearly. | |||||
๐ Core - ๐ฅ Striving For Success
Your expected level is ๐ฉโ๐ซ Pr0
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Tackles work with enthusiasm, and takes a positive outlook when things are difficult | ||||
| Shows commitment to work objectives & underlying tasks | |||||
| Willing to accept advice from others regarding how objectives could be achieved | |||||
| Sets deadlines and strives to meet them | |||||
| Gains a sense of achievement and self-satisfaction from successfully meeting targets and business needs | |||||
| Prepared to examine own skills and abilities to identify ways of improving performance e.g. discusses personal development with line manager | |||||
| ๐จโ๐ง Play3r | Perseveres to overcome obstacles / resistance until objectives are fully met and tasks completed | ||||
| Proactive in taking on extra tasks or responsibility | |||||
| Prepared to work flexibly, including working beyond standard hours in order to finish tasks to meet project deadlines | |||||
| Actively seeks out work and maintains to-do lists for personal peeves | |||||
| Self-motivated to achieve; shows initiative and performs to a high level with low levels of supervision | |||||
| Adopts good practice or new techniques from others. | |||||
| ๐ฉโ๐ซ Pr0 | Consistently reflects on own performance & seeks continuous improvement | ||||
| Seeks to exceed expectations | |||||
| Demonstrates an attention to detail and quality, and looks to evaluate solutions as part of a desire to drive quality improvement | |||||
| Aware of own credibility. Actively seeks to reinforce and enhance this | |||||
| Devotes time to expand technical expertise to inform and improve client solutions & work processes | |||||
| Seeks views of others and accepts constructive criticism | |||||
๐ Core - ๐จโ๐จโ๐ง Team Orientation
Your expected level is ๐ฉโ๐ซ Pr0
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Shows genuine commitment to the team and company | ||||
| Prepared to compromise or go with team decision | |||||
| Easily and quickly adapts to new challenges and ways of working | |||||
| Takes responsibility for own actions | |||||
| Has positive relationships with team members displaying high levels of reliability and responsibility | |||||
| Always ready and available to help others | |||||
| ๐จโ๐ง Play3r | Makes self available to others; proactively offers to assist others with activities to meet deadlines or manage short-term work pressures | ||||
| Regularly and pro-actively communicates with colleagues regarding project or task progress. | |||||
| Prepares for and actively participates in team meetings | |||||
| Willingly seeks input and ideas from colleagues | |||||
| ๐ฉโ๐ซ Pr0 | Demonstrates awareness of different perspectives, working styles and preferences in team | ||||
| Organises social or more formal team activities | |||||
| Provides constructive feedback and suggestions, including to more senior colleagues | |||||
| Defends colleagues in the face of unwarranted criticism | |||||
| Encourages and assists with the personal development of others | |||||
| Puts systems in place to encourage team communication and shared learning | |||||
| Demonstrates trust of team members by fully delegating tasks or projects | |||||
๐ Front End Engineering - ๐จโ๐ง Play3r
๐ ๏ธ Engineering
- Appreciation for Responsive Design, its pros/cons and can make reasoned arguments for its applicability
- Proactively identifies browser/device support requirements and can implement against them
- Demonstrable ability to apply more advanced CSS techniques such as FlexBox
- Appreciates different CSS authoring practices and can argue their pros/cons
- Understanding of HTTP 1.1 vs 2.x and how to leverage support to build performant applications
- Experienced with supportive Javascript libraries and can justify their use
- Good understanding of Aria and function/operation of assistive technologies and their support
- Appreciates graceful degradation and progressive enhancement
๐จโ๐จ Senior Front End Engineer - ๐จโ๐จ Front End Engineer
Actions - BETA
Summary
A senior Front End Engineer takes responsibility for the web estate, seeking continuous improvement and setting out best practices for the rest of the Engineering team. The senior engineer ensures that all front end assets are monitored and alerted against. The senior must also have great people skills, identifying potential and coaching opportunities within the Engineering team.
Criteria
๐ฏ Delivering Value - ๐ฉโ๐ซ Pr0
๐ Core
- Tracks and proactively reports team/project feature/value deliverance
- Monitors expenditure against budgets and initiates corrective action as required
- Monitors and reports on implementation of financial and technical investment decisions and activity in terms of ROI
- Proposals are accurately costed & accurately predict the iteration duration
- Makes informed decisions regarding the acceptance of projects based on their viability
- Proactively identifies risks and raises with senior leaders
- Makes robust business cases when requesting investment
๐ฏ Client Focus - ๐ฉโ๐ซ Pr0
๐ Core
- Utilises broad domain knowledge to recommend improved solutions
- Ability to deal with changing requirements from clients and changes in focus
- Represents the client and their interests in discussions, and ensures all decisions are made with the clientโs context considered
- Undertakes appropriate research to build Client knowledge & help inform discussions
- Maintains the customers best interests at heart. Designs solutions which are appropriate and add the required value.
๐ Planning and Organisation - ๐ฉโ๐ซ Pr0
๐ Core
- Manages multiple complex projects using established project management methodologies
- Integrates inputs from different sources/team members; optimises their contribution relevant to work programme
- Optimises the allocation of resources
- Assigns responsibilities and sets deadlines for tasks
- Identifies critical path activities from project plans; concentrates extra effort on tasks where any delays impact on overall deadline
- Sets/attends regular project meetings to assess progress against action plans and to ensure monitoring activity is routinely conducted
- Varies project plan activity sequencing and timelines according to available resource to avoid delays
๐คน Problem Solving - ๐ฉโ๐ซ Pr0
๐ Core
- Ensures recommendations are evidence based. Bases decisions on robust analysis of the situation
- Conducts option appraisal: systematically compares a number of approaches, weighs up relevant data before applying judgement; then makes recommendations.
- Considers financial, technical, security and other risks before taking action or making decisions
- Able to effectively and logically defend judgements if challenged
๐ฌ Communication - ๐ฉโ๐ซ Pr0
๐ Core
- Provides clear and easily understood briefs to others, making clear expected outcomes and which tasks are to be completed by whom
- Displays strong presentation/writing skills
- Ensures all relevant information is communicated to others to enable them to successfully execute delegated tasks
- Presents proposals in a clear and structured manner
- Produces and maintains clear & concise technical specifications throughout the project
- Seeks out and gives constructive, actionable feedback where valuable.
- Can gather influence and support for their work, confidently debating and defending their decisions and approach.
- Able to simply explain complex concepts and deliver difficult messages clearly.
๐ฅ Striving For Success - ๐ฉโ๐ซ Pr0
๐ Core
- Consistently reflects on own performance & seeks continuous improvement
- Seeks to exceed expectations
- Demonstrates an attention to detail and quality, and looks to evaluate solutions as part of a desire to drive quality improvement
- Aware of own credibility. Actively seeks to reinforce and enhance this
- Devotes time to expand technical expertise to inform and improve client solutions & work processes
- Seeks views of others and accepts constructive criticism
๐จโ๐จโ๐ง Team Orientation - ๐ง 1337
๐ Core
- Seeks to understand team needs, motivations, strengths, dynamics to inform and optimise working arrangements and team performance
- Employs robust methods for selecting team members for job roles
- Strives to identify ways to improve team working processes and enhance team performance
- Able to have difficult conversations where required
- Shares team success internally and with other divisions; supportively encourages admission of collective mistakes, encouraging the team to learn from their experiences
- Identifies sources of conflict within the team and acts in a facilitative manner to resolve conflict or improve cohesion
๐ Front End Engineering - ๐ฉโ๐ซ Pr0
๐ ๏ธ Engineering
- Good understanding of DOM eventing and familiar with all modern HTML APIs
- Able to write and debug Javascript tests
- Proactively establishes and regulates performance budgets
- Practiced in advanced Javascript syntax such as Prototypes
- Solid understanding of HTTP and Browser caching strategies and implementations.
- Good understanding of CDNs and network latency effects
- Proactively and ethically identifies a11y needs of users and makes conscious efforts to support them
- Understands software engineering principles such as SoC and SOLID
๐จโ๐จ Senior Front End Engineer - ๐จโ๐จ Front End Engineer
๐ Core - ๐ฏ Delivering Value
Your expected level is ๐ฉโ๐ซ Pr0
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Actively contributes to the design of products and solutions | ||||
| Aware of the value of providing outstanding client service and what can be done on a day-to-day basis to deliver this | |||||
| Justifies the use of business resources and suggested changes to processes in terms of value deliverance | |||||
| Clear on the purpose and value of all tasks and will seek clarification when not | |||||
| Accurately estimates the amount of effort required to complete projects, and performs duties to the required standard within agreed timescales | |||||
| Aware of competitive nature of the business, who we compete with and how UNiDAYS can be different | |||||
| ๐จโ๐ง Play3r | Bases recommendations on citable, sound analysis of risks, benefits and value | ||||
| Considers and discusses alternative ways of performing tasks to enhance productivity and delivery of value | |||||
| Demonstrate a robust approach to producing estimates i.e. breaking down tasks into sub-elements and quantifying time required | |||||
| Demonstrates appreciation of RoI when defining and performing tasks by vocally considering effort vs value return | |||||
| Identifies opportunities with existing products/solutions to further develop value opportunities | |||||
| Self-conscious of rabbit-holes, and can identify when in one | |||||
| Holds an iterative, and value-incrementing approach to solutions development, always considering MVP/S | |||||
| Doesnโt over-engineer or gold-plate solutions unnecessessarilly | |||||
| ๐ฉโ๐ซ Pr0 | Tracks and proactively reports team/project feature/value deliverance | ||||
| Monitors expenditure against budgets and initiates corrective action as required | |||||
| Monitors and reports on implementation of financial and technical investment decisions and activity in terms of ROI | |||||
| Proposals are accurately costed & accurately predict the iteration duration | |||||
| Makes informed decisions regarding the acceptance of projects based on their viability | |||||
| Proactively identifies risks and raises with senior leaders | |||||
| Makes robust business cases when requesting investment | |||||
๐ Core - ๐ฏ Client Focus
Your expected level is ๐ฉโ๐ซ Pr0
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Work activities are directed by, or focused on client needs; client remains primary focus | ||||
| Demonstrates a genuine interest in clients and visibly acts in their best interests | |||||
| Makes self-visible or available as a point of contact for clients | |||||
| Manages all client enquiries in a professional and understanding way | |||||
| Invites and receptive to client feedback | |||||
| Understands who their client and stakeholders are for every task | |||||
| Responds and meets client requests in a timely and appropriate manner | |||||
| ๐จโ๐ง Play3r | Actively listens to clients to identify and understand their needs and objectives; asks questions to identify client interests, views & motivations | ||||
| Consults clients when exploring solution options | |||||
| Proactively undertakes appropriate research to build client knowledge & help inform discussions | |||||
| Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates | |||||
| Proactively uses knowledge of client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs | |||||
| Successfully adapts solutions to reflect changes in client requirements | |||||
| Develops solutions which clients find easy to use and understand; adopts the clientโs perspective to aid product design | |||||
| ๐ฉโ๐ซ Pr0 | Utilises broad domain knowledge to recommend improved solutions | ||||
| Ability to deal with changing requirements from clients and changes in focus | |||||
| Represents the client and their interests in discussions, and ensures all decisions are made with the clientโs context considered | |||||
| Undertakes appropriate research to build Client knowledge & help inform discussions | |||||
| Maintains the customers best interests at heart. Designs solutions which are appropriate and add the required value. | |||||
๐ Core - ๐ Planning and Organisation
Your expected level is ๐ฉโ๐ซ Pr0
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Actively listens to identify and understand needs and objectives; asks questions to identify interests, views & motivations | ||||
| Understands the objectives of and participates actively in team ceremonies. Prepared and organised to make the most of squad time. | |||||
| Consults stakeholders when exploring solution options. | |||||
| Undertakes appropriate research to build client knowledge & help inform discussions | |||||
| Fully competent with the day-to-day use of JIRA and other productivity tools | |||||
| Proactively uses knowledge of the business, needs & objectives to drive the development & delivery of appropriate solutions | |||||
| Successfully adapts service provision to reflect changes in requirements | |||||
| Ensures stakeholders are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates | |||||
| ๐จโ๐ง Play3r | Develops clear, documented action plans, with realistic expectations & objectives | ||||
| Anticipates & realistically appraises potential problems or changes; develops contingency plans to ensure desired outcome is achieved effectively within agreed timelines | |||||
| Converts plans to task components for self and others, including timelines & targets | |||||
| Accurately tracks own development progress and effectively forecasts output | |||||
| Takes full responsibility for own productivity and output. | |||||
| Accurately identifies & secures required resources before implementing plans e.g. adequate capacity in team | |||||
| Able to balance time dedicated to maintaining existing business with business development | |||||
| ๐ฉโ๐ซ Pr0 | Manages multiple complex projects using established project management methodologies | ||||
| Integrates inputs from different sources/team members; optimises their contribution relevant to work programme | |||||
| Optimises the allocation of resources | |||||
| Assigns responsibilities and sets deadlines for tasks | |||||
| Identifies critical path activities from project plans; concentrates extra effort on tasks where any delays impact on overall deadline | |||||
| Sets/attends regular project meetings to assess progress against action plans and to ensure monitoring activity is routinely conducted | |||||
| Varies project plan activity sequencing and timelines according to available resource to avoid delays | |||||
๐ Core - ๐คน Problem Solving
Your expected level is ๐ฉโ๐ซ Pr0
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Takes immediate action or initiative to resolve issues preventing satisfactory work completion; including seeking help from others | ||||
| Comes to line manager with potential solutions to problems rather than just presenting the issue | |||||
| Considers past experience of similar situations & existing procedures to think through potential approaches to addressing problems | |||||
| Records solutions appropriately, with concise and complete explanations and justifications | |||||
| When asked can suggest some improvements to work processes to prevent future problems | |||||
| Refuses to become blocked. Tries to unblock themselves first before seeking help | |||||
| Distinguishes between relevant and irrelevant information in order to make logical decisions | |||||
| Openly acknowledge mistakes & takes action to rectify them | |||||
| ๐จโ๐ง Play3r | Uses research to better understand an issue and come to reasoned decisions about how to resolve a problem | ||||
| Identifies the root causes of blockers | |||||
| Uses visualisation tools (SWOT, brainstorming, cause-effect diagrams) to gain fuller understanding of issues | |||||
| Analytical; deduces meaning from numerical & verbal data sources & uses such data to generate solutions to current problems or future changes | |||||
| Where relevant develops tools or models to further analyse data sources e.g. to test assumptions or develop scenarios | |||||
| ๐ฉโ๐ซ Pr0 | Ensures recommendations are evidence based. Bases decisions on robust analysis of the situation | ||||
| Conducts option appraisal: systematically compares a number of approaches, weighs up relevant data before applying judgement; then makes recommendations. | |||||
| Considers financial, technical, security and other risks before taking action or making decisions | |||||
| Able to effectively and logically defend judgements if challenged | |||||
๐ Core - ๐ฌ Communication
Your expected level is ๐ฉโ๐ซ Pr0
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Actively listens to project briefs and asks questions where necessary to clarify understanding of own role and the project as a whole | ||||
| Where unsure checks what the expectations are for the delivery of tasks | |||||
| Asks for feedback and advice where necessary to enable successful completion of delegated work | |||||
| Shows interpersonal sensitivity | |||||
| Communicates concisely and clearly, sticking to facts and avoiding jargon, acronyms or abbreviations where appropriate | |||||
| Treats all interactions with respect and compassion | |||||
| Establishes the quality and frequency of feedback required by manager / client and routinely meets these requirements | |||||
| Acts as a role model for corporate standards of integrity both within the business and externally | |||||
| ๐จโ๐ง Play3r | Maintains a constant dialogue with all project stakeholders to ensure a clear and joint understanding of project direction and progress | ||||
| Translates complex issues into simple terms and manageable chunks for others to understand | |||||
| Verifies that others have received, consumed and understood presented information during discussions | |||||
| Produces reports which are accurate, easily understood, succinct and worded appropriately for target audience | |||||
| Identifies assumptions, shares direction and tailors communication to audience. | |||||
| Communicates effectively to a wide range of stakeholders, e.g. sharing updates at all hands | |||||
| ๐ฉโ๐ซ Pr0 | Provides clear and easily understood briefs to others, making clear expected outcomes and which tasks are to be completed by whom | ||||
| Displays strong presentation/writing skills | |||||
| Ensures all relevant information is communicated to others to enable them to successfully execute delegated tasks | |||||
| Presents proposals in a clear and structured manner | |||||
| Produces and maintains clear & concise technical specifications throughout the project | |||||
| Seeks out and gives constructive, actionable feedback where valuable. | |||||
| Can gather influence and support for their work, confidently debating and defending their decisions and approach. | |||||
| Able to simply explain complex concepts and deliver difficult messages clearly. | |||||
๐ Core - ๐ฅ Striving For Success
Your expected level is ๐ฉโ๐ซ Pr0
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Tackles work with enthusiasm, and takes a positive outlook when things are difficult | ||||
| Shows commitment to work objectives & underlying tasks | |||||
| Willing to accept advice from others regarding how objectives could be achieved | |||||
| Sets deadlines and strives to meet them | |||||
| Gains a sense of achievement and self-satisfaction from successfully meeting targets and business needs | |||||
| Prepared to examine own skills and abilities to identify ways of improving performance e.g. discusses personal development with line manager | |||||
| ๐จโ๐ง Play3r | Perseveres to overcome obstacles / resistance until objectives are fully met and tasks completed | ||||
| Proactive in taking on extra tasks or responsibility | |||||
| Prepared to work flexibly, including working beyond standard hours in order to finish tasks to meet project deadlines | |||||
| Actively seeks out work and maintains to-do lists for personal peeves | |||||
| Self-motivated to achieve; shows initiative and performs to a high level with low levels of supervision | |||||
| Adopts good practice or new techniques from others. | |||||
| ๐ฉโ๐ซ Pr0 | Consistently reflects on own performance & seeks continuous improvement | ||||
| Seeks to exceed expectations | |||||
| Demonstrates an attention to detail and quality, and looks to evaluate solutions as part of a desire to drive quality improvement | |||||
| Aware of own credibility. Actively seeks to reinforce and enhance this | |||||
| Devotes time to expand technical expertise to inform and improve client solutions & work processes | |||||
| Seeks views of others and accepts constructive criticism | |||||
๐ Core - ๐จโ๐จโ๐ง Team Orientation
Your expected level is ๐ง 1337
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Shows genuine commitment to the team and company | ||||
| Prepared to compromise or go with team decision | |||||
| Easily and quickly adapts to new challenges and ways of working | |||||
| Takes responsibility for own actions | |||||
| Has positive relationships with team members displaying high levels of reliability and responsibility | |||||
| Always ready and available to help others | |||||
| ๐จโ๐ง Play3r | Makes self available to others; proactively offers to assist others with activities to meet deadlines or manage short-term work pressures | ||||
| Regularly and pro-actively communicates with colleagues regarding project or task progress. | |||||
| Prepares for and actively participates in team meetings | |||||
| Willingly seeks input and ideas from colleagues | |||||
| ๐ฉโ๐ซ Pr0 | Demonstrates awareness of different perspectives, working styles and preferences in team | ||||
| Organises social or more formal team activities | |||||
| Provides constructive feedback and suggestions, including to more senior colleagues | |||||
| Defends colleagues in the face of unwarranted criticism | |||||
| Encourages and assists with the personal development of others | |||||
| Puts systems in place to encourage team communication and shared learning | |||||
| Demonstrates trust of team members by fully delegating tasks or projects | |||||
| ๐ง 1337 | Seeks to understand team needs, motivations, strengths, dynamics to inform and optimise working arrangements and team performance | ||||
| Employs robust methods for selecting team members for job roles | |||||
| Strives to identify ways to improve team working processes and enhance team performance | |||||
| Able to have difficult conversations where required | |||||
| Shares team success internally and with other divisions; supportively encourages admission of collective mistakes, encouraging the team to learn from their experiences | |||||
| Identifies sources of conflict within the team and acts in a facilitative manner to resolve conflict or improve cohesion | |||||
๐ Front End Engineering - ๐ฉโ๐ซ Pr0
๐ ๏ธ Engineering
- Good understanding of DOM eventing and familiar with all modern HTML APIs
- Able to write and debug Javascript tests
- Proactively establishes and regulates performance budgets
- Practiced in advanced Javascript syntax such as Prototypes
- Solid understanding of HTTP and Browser caching strategies and implementations.
- Good understanding of CDNs and network latency effects
- Proactively and ethically identifies a11y needs of users and makes conscious efforts to support them
- Understands software engineering principles such as SoC and SOLID
๐จโ๐จ Lead Front End Engineer - ๐จโ๐จ Front End Engineer
Actions - BETA
Summary
The lead Front End Engineer sets out the standard for the rest of the team. The lead ensures that the web estate is monitored, alerted against and thresholds are set. The lead is responsible for reporting on the performance of the front end, identifying and putting into action any required improvements. Line management of Front End Engineers in various teams, maintaining a consistent identity is important.
Criteria
๐ฏ Delivering Value - ๐ง 1337
๐ Core
- Tracks team / department / company KPIs and maintains robust forecasts
- Conducts detailed planning/modelling of new proposals to comprehensively evaluate the value/RoI impact of options.
- Has a sound understanding of accountancy terms linked to business accounts; applies knowledge to inform business operations
- Manages technical/financial risks, develops robust systems to mitigate any identified risks.
- Employs robust and evidence based approach to developing strategy; works to understand audience dynamics, clearly identify needs, segment of the audience, offer competitively advantaged products and services.
๐ฏ Client Focus - ๐ง 1337
๐ Core
- Conceives and drives the development of solutions that anticipate impending client needs
- Ability to read clients and agree desired outcomes that are mutually beneficial i.e. win/win outcomes
- Proactively uses knowledge of the client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs
- Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates.
๐ Planning and Organisation - ๐ง 1337
๐ Core
- Conducts a robust situational analysis โ market/technology attractiveness & competitive position
- Devises strategies aligned to analysis of market/technology; aware of alternative strategic options
- Segments the market to identify most value generating client groups or segments; positions company offer to satisfy needs of key user groups
- Sets SMART Strategic objectives/goals; devises critical success factors (CSFs) aligned to strategy; sets KPIs/performance metrics to track implementation
- Presents evidence (e.g. DAM, Verification, usage, impressions) to justify strategy adopted
- Outlines exactly how strategy will be delivered; clarifies accountabilities, workload, resources needed, milestones and expectations
๐คน Problem Solving - ๐ง 1337
๐ Core
- Makes sound judgement even when making complex or difficult decisions or when under time pressures.
- Sets processes for managing business risk
- Takes full accountability for implementing resultant decisions
- Identifies potential blockers before they occur, and prevents them
๐ฌ Communication - ๐ง 1337
๐ Core
- Ensures the team has strong relationships with stakeholders, fully recognises their constraints and concerns and creates mutual recognition and trust.
- Consistently and frequently communicates / demonstrates organisational values, expectations and boundaries
- Communicates business needs to others, conveying the importance of these needs from all perspectives
- Produces detailed and accurate delivery plans, presenting them objectively and transparently
- Motivates and engages employees through communication
- Articulates and unites a team behind a clear and compelling vision, mission and strategy, along multiple time horizons.
๐ฅ Striving For Success - ๐ง 1337
๐ Core
- Consistently strives to achieve targets or goals at a team/departmental/company level
- Prepared to take calculated risks to improve performance/delivery
- Is never satisfied with current business performance; continually seeks to improve business performance & drive the organisation forward
- Monitors business performance
- Seeks ways to enhance team performance; reinforces and rewards positive achievements to encourage further improvement
- Pursues potential business opportunity leads, or creates openings for others
- Prepared to constructively challenge the practices or rationale of others in order to improve client solutions or work processes
๐จโ๐จโ๐ง Team Orientation - ๐ง 1337
๐ Core
- Seeks to understand team needs, motivations, strengths, dynamics to inform and optimise working arrangements and team performance
- Employs robust methods for selecting team members for job roles
- Strives to identify ways to improve team working processes and enhance team performance
- Able to have difficult conversations where required
- Shares team success internally and with other divisions; supportively encourages admission of collective mistakes, encouraging the team to learn from their experiences
- Identifies sources of conflict within the team and acts in a facilitative manner to resolve conflict or improve cohesion
๐ Front End Engineering - ๐ง 1337
๐ ๏ธ Engineering
- Able to contribute improvements to build/bundling/compression processes
- Champions good Front End Engineering practices within the wider team and coaches those with lesser knowledge
- Appreciates and can apply different software architecture patterns, such as event-driven, message busses, MVC.
- Understands software coupling and cohesion and how it applies to front end development
- Good understanding of wireless networking including WIFI and Gs and how it applies to internet performance
- Understands the browser rendering process and how to diagnose performance issues
๐จโ๐จ Lead Front End Engineer - ๐จโ๐จ Front End Engineer
๐ Core - ๐ฏ Delivering Value
Your expected level is ๐ง 1337
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Actively contributes to the design of products and solutions | ||||
| Aware of the value of providing outstanding client service and what can be done on a day-to-day basis to deliver this | |||||
| Justifies the use of business resources and suggested changes to processes in terms of value deliverance | |||||
| Clear on the purpose and value of all tasks and will seek clarification when not | |||||
| Accurately estimates the amount of effort required to complete projects, and performs duties to the required standard within agreed timescales | |||||
| Aware of competitive nature of the business, who we compete with and how UNiDAYS can be different | |||||
| ๐จโ๐ง Play3r | Bases recommendations on citable, sound analysis of risks, benefits and value | ||||
| Considers and discusses alternative ways of performing tasks to enhance productivity and delivery of value | |||||
| Demonstrate a robust approach to producing estimates i.e. breaking down tasks into sub-elements and quantifying time required | |||||
| Demonstrates appreciation of RoI when defining and performing tasks by vocally considering effort vs value return | |||||
| Identifies opportunities with existing products/solutions to further develop value opportunities | |||||
| Self-conscious of rabbit-holes, and can identify when in one | |||||
| Holds an iterative, and value-incrementing approach to solutions development, always considering MVP/S | |||||
| Doesnโt over-engineer or gold-plate solutions unnecessessarilly | |||||
| ๐ฉโ๐ซ Pr0 | Tracks and proactively reports team/project feature/value deliverance | ||||
| Monitors expenditure against budgets and initiates corrective action as required | |||||
| Monitors and reports on implementation of financial and technical investment decisions and activity in terms of ROI | |||||
| Proposals are accurately costed & accurately predict the iteration duration | |||||
| Makes informed decisions regarding the acceptance of projects based on their viability | |||||
| Proactively identifies risks and raises with senior leaders | |||||
| Makes robust business cases when requesting investment | |||||
| ๐ง 1337 | Tracks team / department / company KPIs and maintains robust forecasts | ||||
| Conducts detailed planning/modelling of new proposals to comprehensively evaluate the value/RoI impact of options. | |||||
| Has a sound understanding of accountancy terms linked to business accounts; applies knowledge to inform business operations | |||||
| Manages technical/financial risks, develops robust systems to mitigate any identified risks. | |||||
| Employs robust and evidence based approach to developing strategy; works to understand audience dynamics, clearly identify needs, segment of the audience, offer competitively advantaged products and services. | |||||
๐ Core - ๐ฏ Client Focus
Your expected level is ๐ง 1337
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Work activities are directed by, or focused on client needs; client remains primary focus | ||||
| Demonstrates a genuine interest in clients and visibly acts in their best interests | |||||
| Makes self-visible or available as a point of contact for clients | |||||
| Manages all client enquiries in a professional and understanding way | |||||
| Invites and receptive to client feedback | |||||
| Understands who their client and stakeholders are for every task | |||||
| Responds and meets client requests in a timely and appropriate manner | |||||
| ๐จโ๐ง Play3r | Actively listens to clients to identify and understand their needs and objectives; asks questions to identify client interests, views & motivations | ||||
| Consults clients when exploring solution options | |||||
| Proactively undertakes appropriate research to build client knowledge & help inform discussions | |||||
| Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates | |||||
| Proactively uses knowledge of client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs | |||||
| Successfully adapts solutions to reflect changes in client requirements | |||||
| Develops solutions which clients find easy to use and understand; adopts the clientโs perspective to aid product design | |||||
| ๐ฉโ๐ซ Pr0 | Utilises broad domain knowledge to recommend improved solutions | ||||
| Ability to deal with changing requirements from clients and changes in focus | |||||
| Represents the client and their interests in discussions, and ensures all decisions are made with the clientโs context considered | |||||
| Undertakes appropriate research to build Client knowledge & help inform discussions | |||||
| Maintains the customers best interests at heart. Designs solutions which are appropriate and add the required value. | |||||
| ๐ง 1337 | Conceives and drives the development of solutions that anticipate impending client needs | ||||
| Ability to read clients and agree desired outcomes that are mutually beneficial i.e. win/win outcomes | |||||
| Proactively uses knowledge of the client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs | |||||
| Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates. | |||||
๐ Core - ๐ Planning and Organisation
Your expected level is ๐ง 1337
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Actively listens to identify and understand needs and objectives; asks questions to identify interests, views & motivations | ||||
| Understands the objectives of and participates actively in team ceremonies. Prepared and organised to make the most of squad time. | |||||
| Consults stakeholders when exploring solution options. | |||||
| Undertakes appropriate research to build client knowledge & help inform discussions | |||||
| Fully competent with the day-to-day use of JIRA and other productivity tools | |||||
| Proactively uses knowledge of the business, needs & objectives to drive the development & delivery of appropriate solutions | |||||
| Successfully adapts service provision to reflect changes in requirements | |||||
| Ensures stakeholders are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates | |||||
| ๐จโ๐ง Play3r | Develops clear, documented action plans, with realistic expectations & objectives | ||||
| Anticipates & realistically appraises potential problems or changes; develops contingency plans to ensure desired outcome is achieved effectively within agreed timelines | |||||
| Converts plans to task components for self and others, including timelines & targets | |||||
| Accurately tracks own development progress and effectively forecasts output | |||||
| Takes full responsibility for own productivity and output. | |||||
| Accurately identifies & secures required resources before implementing plans e.g. adequate capacity in team | |||||
| Able to balance time dedicated to maintaining existing business with business development | |||||
| ๐ฉโ๐ซ Pr0 | Manages multiple complex projects using established project management methodologies | ||||
| Integrates inputs from different sources/team members; optimises their contribution relevant to work programme | |||||
| Optimises the allocation of resources | |||||
| Assigns responsibilities and sets deadlines for tasks | |||||
| Identifies critical path activities from project plans; concentrates extra effort on tasks where any delays impact on overall deadline | |||||
| Sets/attends regular project meetings to assess progress against action plans and to ensure monitoring activity is routinely conducted | |||||
| Varies project plan activity sequencing and timelines according to available resource to avoid delays | |||||
| ๐ง 1337 | Conducts a robust situational analysis โ market/technology attractiveness & competitive position | ||||
| Devises strategies aligned to analysis of market/technology; aware of alternative strategic options | |||||
| Segments the market to identify most value generating client groups or segments; positions company offer to satisfy needs of key user groups | |||||
| Sets SMART Strategic objectives/goals; devises critical success factors (CSFs) aligned to strategy; sets KPIs/performance metrics to track implementation | |||||
| Presents evidence (e.g. DAM, Verification, usage, impressions) to justify strategy adopted | |||||
| Outlines exactly how strategy will be delivered; clarifies accountabilities, workload, resources needed, milestones and expectations | |||||
๐ Core - ๐คน Problem Solving
Your expected level is ๐ง 1337
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Takes immediate action or initiative to resolve issues preventing satisfactory work completion; including seeking help from others | ||||
| Comes to line manager with potential solutions to problems rather than just presenting the issue | |||||
| Considers past experience of similar situations & existing procedures to think through potential approaches to addressing problems | |||||
| Records solutions appropriately, with concise and complete explanations and justifications | |||||
| When asked can suggest some improvements to work processes to prevent future problems | |||||
| Refuses to become blocked. Tries to unblock themselves first before seeking help | |||||
| Distinguishes between relevant and irrelevant information in order to make logical decisions | |||||
| Openly acknowledge mistakes & takes action to rectify them | |||||
| ๐จโ๐ง Play3r | Uses research to better understand an issue and come to reasoned decisions about how to resolve a problem | ||||
| Identifies the root causes of blockers | |||||
| Uses visualisation tools (SWOT, brainstorming, cause-effect diagrams) to gain fuller understanding of issues | |||||
| Analytical; deduces meaning from numerical & verbal data sources & uses such data to generate solutions to current problems or future changes | |||||
| Where relevant develops tools or models to further analyse data sources e.g. to test assumptions or develop scenarios | |||||
| ๐ฉโ๐ซ Pr0 | Ensures recommendations are evidence based. Bases decisions on robust analysis of the situation | ||||
| Conducts option appraisal: systematically compares a number of approaches, weighs up relevant data before applying judgement; then makes recommendations. | |||||
| Considers financial, technical, security and other risks before taking action or making decisions | |||||
| Able to effectively and logically defend judgements if challenged | |||||
| ๐ง 1337 | Makes sound judgement even when making complex or difficult decisions or when under time pressures. | ||||
| Sets processes for managing business risk | |||||
| Takes full accountability for implementing resultant decisions | |||||
| Identifies potential blockers before they occur, and prevents them | |||||
๐ Core - ๐ฌ Communication
Your expected level is ๐ง 1337
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Actively listens to project briefs and asks questions where necessary to clarify understanding of own role and the project as a whole | ||||
| Where unsure checks what the expectations are for the delivery of tasks | |||||
| Asks for feedback and advice where necessary to enable successful completion of delegated work | |||||
| Shows interpersonal sensitivity | |||||
| Communicates concisely and clearly, sticking to facts and avoiding jargon, acronyms or abbreviations where appropriate | |||||
| Treats all interactions with respect and compassion | |||||
| Establishes the quality and frequency of feedback required by manager / client and routinely meets these requirements | |||||
| Acts as a role model for corporate standards of integrity both within the business and externally | |||||
| ๐จโ๐ง Play3r | Maintains a constant dialogue with all project stakeholders to ensure a clear and joint understanding of project direction and progress | ||||
| Translates complex issues into simple terms and manageable chunks for others to understand | |||||
| Verifies that others have received, consumed and understood presented information during discussions | |||||
| Produces reports which are accurate, easily understood, succinct and worded appropriately for target audience | |||||
| Identifies assumptions, shares direction and tailors communication to audience. | |||||
| Communicates effectively to a wide range of stakeholders, e.g. sharing updates at all hands | |||||
| ๐ฉโ๐ซ Pr0 | Provides clear and easily understood briefs to others, making clear expected outcomes and which tasks are to be completed by whom | ||||
| Displays strong presentation/writing skills | |||||
| Ensures all relevant information is communicated to others to enable them to successfully execute delegated tasks | |||||
| Presents proposals in a clear and structured manner | |||||
| Produces and maintains clear & concise technical specifications throughout the project | |||||
| Seeks out and gives constructive, actionable feedback where valuable. | |||||
| Can gather influence and support for their work, confidently debating and defending their decisions and approach. | |||||
| Able to simply explain complex concepts and deliver difficult messages clearly. | |||||
| ๐ง 1337 | Ensures the team has strong relationships with stakeholders, fully recognises their constraints and concerns and creates mutual recognition and trust. | ||||
| Consistently and frequently communicates / demonstrates organisational values, expectations and boundaries | |||||
| Communicates business needs to others, conveying the importance of these needs from all perspectives | |||||
| Produces detailed and accurate delivery plans, presenting them objectively and transparently | |||||
| Motivates and engages employees through communication | |||||
| Articulates and unites a team behind a clear and compelling vision, mission and strategy, along multiple time horizons. | |||||
๐ Core - ๐ฅ Striving For Success
Your expected level is ๐ง 1337
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Tackles work with enthusiasm, and takes a positive outlook when things are difficult | ||||
| Shows commitment to work objectives & underlying tasks | |||||
| Willing to accept advice from others regarding how objectives could be achieved | |||||
| Sets deadlines and strives to meet them | |||||
| Gains a sense of achievement and self-satisfaction from successfully meeting targets and business needs | |||||
| Prepared to examine own skills and abilities to identify ways of improving performance e.g. discusses personal development with line manager | |||||
| ๐จโ๐ง Play3r | Perseveres to overcome obstacles / resistance until objectives are fully met and tasks completed | ||||
| Proactive in taking on extra tasks or responsibility | |||||
| Prepared to work flexibly, including working beyond standard hours in order to finish tasks to meet project deadlines | |||||
| Actively seeks out work and maintains to-do lists for personal peeves | |||||
| Self-motivated to achieve; shows initiative and performs to a high level with low levels of supervision | |||||
| Adopts good practice or new techniques from others. | |||||
| ๐ฉโ๐ซ Pr0 | Consistently reflects on own performance & seeks continuous improvement | ||||
| Seeks to exceed expectations | |||||
| Demonstrates an attention to detail and quality, and looks to evaluate solutions as part of a desire to drive quality improvement | |||||
| Aware of own credibility. Actively seeks to reinforce and enhance this | |||||
| Devotes time to expand technical expertise to inform and improve client solutions & work processes | |||||
| Seeks views of others and accepts constructive criticism | |||||
| ๐ง 1337 | Consistently strives to achieve targets or goals at a team/departmental/company level | ||||
| Prepared to take calculated risks to improve performance/delivery | |||||
| Is never satisfied with current business performance; continually seeks to improve business performance & drive the organisation forward | |||||
| Monitors business performance | |||||
| Seeks ways to enhance team performance; reinforces and rewards positive achievements to encourage further improvement | |||||
| Pursues potential business opportunity leads, or creates openings for others | |||||
| Prepared to constructively challenge the practices or rationale of others in order to improve client solutions or work processes | |||||
๐ Core - ๐จโ๐จโ๐ง Team Orientation
Your expected level is ๐ง 1337
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Shows genuine commitment to the team and company | ||||
| Prepared to compromise or go with team decision | |||||
| Easily and quickly adapts to new challenges and ways of working | |||||
| Takes responsibility for own actions | |||||
| Has positive relationships with team members displaying high levels of reliability and responsibility | |||||
| Always ready and available to help others | |||||
| ๐จโ๐ง Play3r | Makes self available to others; proactively offers to assist others with activities to meet deadlines or manage short-term work pressures | ||||
| Regularly and pro-actively communicates with colleagues regarding project or task progress. | |||||
| Prepares for and actively participates in team meetings | |||||
| Willingly seeks input and ideas from colleagues | |||||
| ๐ฉโ๐ซ Pr0 | Demonstrates awareness of different perspectives, working styles and preferences in team | ||||
| Organises social or more formal team activities | |||||
| Provides constructive feedback and suggestions, including to more senior colleagues | |||||
| Defends colleagues in the face of unwarranted criticism | |||||
| Encourages and assists with the personal development of others | |||||
| Puts systems in place to encourage team communication and shared learning | |||||
| Demonstrates trust of team members by fully delegating tasks or projects | |||||
| ๐ง 1337 | Seeks to understand team needs, motivations, strengths, dynamics to inform and optimise working arrangements and team performance | ||||
| Employs robust methods for selecting team members for job roles | |||||
| Strives to identify ways to improve team working processes and enhance team performance | |||||
| Able to have difficult conversations where required | |||||
| Shares team success internally and with other divisions; supportively encourages admission of collective mistakes, encouraging the team to learn from their experiences | |||||
| Identifies sources of conflict within the team and acts in a facilitative manner to resolve conflict or improve cohesion | |||||
๐ Front End Engineering - ๐ง 1337
๐ ๏ธ Engineering
- Able to contribute improvements to build/bundling/compression processes
- Champions good Front End Engineering practices within the wider team and coaches those with lesser knowledge
- Appreciates and can apply different software architecture patterns, such as event-driven, message busses, MVC.
- Understands software coupling and cohesion and how it applies to front end development
- Good understanding of wireless networking including WIFI and Gs and how it applies to internet performance
- Understands the browser rendering process and how to diagnose performance issues
๐ต๏ธ Test Engineer
Summary
Level Overview
| ๐ Core | ๐ ๏ธ Engineering | |||||||
|---|---|---|---|---|---|---|---|---|
| ๐ฏ Delivering Value | ๐ฏ Client Focus | ๐ Planning and Organisation | ๐คน Problem Solving | ๐ฌ Communication | ๐ฅ Striving For Success | ๐จโ๐จโ๐ง Team Orientation | ๐ Testing | |
| ๐ต๏ธ Junior Test Engineer | ๐ฉโ๐ n00b | ๐ฉโ๐ n00b | ๐ฉโ๐ n00b | ๐ฉโ๐ n00b | ๐ฉโ๐ n00b | ๐จโ๐ง Play3r | ๐จโ๐ง Play3r | ๐ฉโ๐ n00b |
| ๐ต๏ธ Mid-Level Test Engineer | ๐จโ๐ง Play3r | ๐จโ๐ง Play3r | ๐จโ๐ง Play3r | ๐จโ๐ง Play3r | ๐ฉโ๐ซ Pr0 | ๐ฉโ๐ซ Pr0 | ๐ฉโ๐ซ Pr0 | ๐จโ๐ง Play3r |
| ๐ต๏ธ Senior Test Engineer | ๐ฉโ๐ซ Pr0 | ๐ฉโ๐ซ Pr0 | ๐ฉโ๐ซ Pr0 | ๐ฉโ๐ซ Pr0 | ๐ฉโ๐ซ Pr0 | ๐ฉโ๐ซ Pr0 | ๐ง 1337 | ๐ฉโ๐ซ Pr0 |
| ๐ต๏ธ Lead Test Engineer | ๐ง 1337 | ๐ง 1337 | ๐ง 1337 | ๐ง 1337 | ๐ง 1337 | ๐ง 1337 | ๐ง 1337 | N/A |
๐ต๏ธ Junior Test Engineer - ๐ต๏ธ Test Engineer
Actions - BETA
Summary
A Junior Test Engineer starts their career with an analytical and logical mindset. They generally have an eye for detail and care about reducing waste. The first step in a Test Engineers career is performing manual testing. They will build test plans, test scripts and discover bugs.
Criteria
๐ฏ Delivering Value - ๐ฉโ๐ n00b
๐ Core
- Actively contributes to the design of products and solutions
- Aware of the value of providing outstanding client service and what can be done on a day-to-day basis to deliver this
- Justifies the use of business resources and suggested changes to processes in terms of value deliverance
- Clear on the purpose and value of all tasks and will seek clarification when not
- Accurately estimates the amount of effort required to complete projects, and performs duties to the required standard within agreed timescales
- Aware of competitive nature of the business, who we compete with and how UNiDAYS can be different
๐ฏ Client Focus - ๐ฉโ๐ n00b
๐ Core
- Work activities are directed by, or focused on client needs; client remains primary focus
- Demonstrates a genuine interest in clients and visibly acts in their best interests
- Makes self-visible or available as a point of contact for clients
- Manages all client enquiries in a professional and understanding way
- Invites and receptive to client feedback
- Understands who their client and stakeholders are for every task
- Responds and meets client requests in a timely and appropriate manner
๐ Planning and Organisation - ๐ฉโ๐ n00b
๐ Core
- Actively listens to identify and understand needs and objectives; asks questions to identify interests, views & motivations
- Understands the objectives of and participates actively in team ceremonies. Prepared and organised to make the most of squad time.
- Consults stakeholders when exploring solution options.
- Undertakes appropriate research to build client knowledge & help inform discussions
- Fully competent with the day-to-day use of JIRA and other productivity tools
- Proactively uses knowledge of the business, needs & objectives to drive the development & delivery of appropriate solutions
- Successfully adapts service provision to reflect changes in requirements
- Ensures stakeholders are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates
๐คน Problem Solving - ๐ฉโ๐ n00b
๐ Core
- Takes immediate action or initiative to resolve issues preventing satisfactory work completion; including seeking help from others
- Comes to line manager with potential solutions to problems rather than just presenting the issue
- Considers past experience of similar situations & existing procedures to think through potential approaches to addressing problems
- Records solutions appropriately, with concise and complete explanations and justifications
- When asked can suggest some improvements to work processes to prevent future problems
- Refuses to become blocked. Tries to unblock themselves first before seeking help
- Distinguishes between relevant and irrelevant information in order to make logical decisions
- Openly acknowledge mistakes & takes action to rectify them
๐ฌ Communication - ๐ฉโ๐ n00b
๐ Core
- Actively listens to project briefs and asks questions where necessary to clarify understanding of own role and the project as a whole
- Where unsure checks what the expectations are for the delivery of tasks
- Asks for feedback and advice where necessary to enable successful completion of delegated work
- Shows interpersonal sensitivity
- Communicates concisely and clearly, sticking to facts and avoiding jargon, acronyms or abbreviations where appropriate
- Treats all interactions with respect and compassion
- Establishes the quality and frequency of feedback required by manager / client and routinely meets these requirements
- Acts as a role model for corporate standards of integrity both within the business and externally
๐ฅ Striving For Success - ๐จโ๐ง Play3r
๐ Core
- Perseveres to overcome obstacles / resistance until objectives are fully met and tasks completed
- Proactive in taking on extra tasks or responsibility
- Prepared to work flexibly, including working beyond standard hours in order to finish tasks to meet project deadlines
- Actively seeks out work and maintains to-do lists for personal peeves
- Self-motivated to achieve; shows initiative and performs to a high level with low levels of supervision
- Adopts good practice or new techniques from others.
๐จโ๐จโ๐ง Team Orientation - ๐จโ๐ง Play3r
๐ Core
- Makes self available to others; proactively offers to assist others with activities to meet deadlines or manage short-term work pressures
- Regularly and pro-actively communicates with colleagues regarding project or task progress.
- Prepares for and actively participates in team meetings
- Willingly seeks input and ideas from colleagues
๐ Testing - ๐ฉโ๐ n00b
๐ ๏ธ Engineering
- Able to follow test scripts and understand how to execute them
- Takes pride in intellectual curiosity
- Basic understanding of HTTP and other application-specific technologies
- Understands that a Tester is complementary to a Developer and not a gatekeeper/examiner
- Appreciates the importance of clear and concise communication in describing issues and their reproduction steps
- Appreciates the importance of Accessibility considerations and can test for them
- Well practiced in the use of relevant end-user technologies, e.g. Browsers, Android, iOS, Windows, Mac and understand their differences in paradigms
๐ต๏ธ Junior Test Engineer - ๐ต๏ธ Test Engineer
๐ Core - ๐ฏ Delivering Value
Your expected level is ๐ฉโ๐ n00b
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Actively contributes to the design of products and solutions | ||||
| Aware of the value of providing outstanding client service and what can be done on a day-to-day basis to deliver this | |||||
| Justifies the use of business resources and suggested changes to processes in terms of value deliverance | |||||
| Clear on the purpose and value of all tasks and will seek clarification when not | |||||
| Accurately estimates the amount of effort required to complete projects, and performs duties to the required standard within agreed timescales | |||||
| Aware of competitive nature of the business, who we compete with and how UNiDAYS can be different | |||||
๐ Core - ๐ฏ Client Focus
Your expected level is ๐ฉโ๐ n00b
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Work activities are directed by, or focused on client needs; client remains primary focus | ||||
| Demonstrates a genuine interest in clients and visibly acts in their best interests | |||||
| Makes self-visible or available as a point of contact for clients | |||||
| Manages all client enquiries in a professional and understanding way | |||||
| Invites and receptive to client feedback | |||||
| Understands who their client and stakeholders are for every task | |||||
| Responds and meets client requests in a timely and appropriate manner | |||||
๐ Core - ๐ Planning and Organisation
Your expected level is ๐ฉโ๐ n00b
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Actively listens to identify and understand needs and objectives; asks questions to identify interests, views & motivations | ||||
| Understands the objectives of and participates actively in team ceremonies. Prepared and organised to make the most of squad time. | |||||
| Consults stakeholders when exploring solution options. | |||||
| Undertakes appropriate research to build client knowledge & help inform discussions | |||||
| Fully competent with the day-to-day use of JIRA and other productivity tools | |||||
| Proactively uses knowledge of the business, needs & objectives to drive the development & delivery of appropriate solutions | |||||
| Successfully adapts service provision to reflect changes in requirements | |||||
| Ensures stakeholders are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates | |||||
๐ Core - ๐คน Problem Solving
Your expected level is ๐ฉโ๐ n00b
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Takes immediate action or initiative to resolve issues preventing satisfactory work completion; including seeking help from others | ||||
| Comes to line manager with potential solutions to problems rather than just presenting the issue | |||||
| Considers past experience of similar situations & existing procedures to think through potential approaches to addressing problems | |||||
| Records solutions appropriately, with concise and complete explanations and justifications | |||||
| When asked can suggest some improvements to work processes to prevent future problems | |||||
| Refuses to become blocked. Tries to unblock themselves first before seeking help | |||||
| Distinguishes between relevant and irrelevant information in order to make logical decisions | |||||
| Openly acknowledge mistakes & takes action to rectify them | |||||
๐ Core - ๐ฌ Communication
Your expected level is ๐ฉโ๐ n00b
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Actively listens to project briefs and asks questions where necessary to clarify understanding of own role and the project as a whole | ||||
| Where unsure checks what the expectations are for the delivery of tasks | |||||
| Asks for feedback and advice where necessary to enable successful completion of delegated work | |||||
| Shows interpersonal sensitivity | |||||
| Communicates concisely and clearly, sticking to facts and avoiding jargon, acronyms or abbreviations where appropriate | |||||
| Treats all interactions with respect and compassion | |||||
| Establishes the quality and frequency of feedback required by manager / client and routinely meets these requirements | |||||
| Acts as a role model for corporate standards of integrity both within the business and externally | |||||
๐ Core - ๐ฅ Striving For Success
Your expected level is ๐จโ๐ง Play3r
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Tackles work with enthusiasm, and takes a positive outlook when things are difficult | ||||
| Shows commitment to work objectives & underlying tasks | |||||
| Willing to accept advice from others regarding how objectives could be achieved | |||||
| Sets deadlines and strives to meet them | |||||
| Gains a sense of achievement and self-satisfaction from successfully meeting targets and business needs | |||||
| Prepared to examine own skills and abilities to identify ways of improving performance e.g. discusses personal development with line manager | |||||
| ๐จโ๐ง Play3r | Perseveres to overcome obstacles / resistance until objectives are fully met and tasks completed | ||||
| Proactive in taking on extra tasks or responsibility | |||||
| Prepared to work flexibly, including working beyond standard hours in order to finish tasks to meet project deadlines | |||||
| Actively seeks out work and maintains to-do lists for personal peeves | |||||
| Self-motivated to achieve; shows initiative and performs to a high level with low levels of supervision | |||||
| Adopts good practice or new techniques from others. | |||||
๐ Core - ๐จโ๐จโ๐ง Team Orientation
Your expected level is ๐จโ๐ง Play3r
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Shows genuine commitment to the team and company | ||||
| Prepared to compromise or go with team decision | |||||
| Easily and quickly adapts to new challenges and ways of working | |||||
| Takes responsibility for own actions | |||||
| Has positive relationships with team members displaying high levels of reliability and responsibility | |||||
| Always ready and available to help others | |||||
| ๐จโ๐ง Play3r | Makes self available to others; proactively offers to assist others with activities to meet deadlines or manage short-term work pressures | ||||
| Regularly and pro-actively communicates with colleagues regarding project or task progress. | |||||
| Prepares for and actively participates in team meetings | |||||
| Willingly seeks input and ideas from colleagues | |||||
๐ Testing - ๐ฉโ๐ n00b
๐ ๏ธ Engineering
- Able to follow test scripts and understand how to execute them
- Takes pride in intellectual curiosity
- Basic understanding of HTTP and other application-specific technologies
- Understands that a Tester is complementary to a Developer and not a gatekeeper/examiner
- Appreciates the importance of clear and concise communication in describing issues and their reproduction steps
- Appreciates the importance of Accessibility considerations and can test for them
- Well practiced in the use of relevant end-user technologies, e.g. Browsers, Android, iOS, Windows, Mac and understand their differences in paradigms
๐ต๏ธ Mid-Level Test Engineer - ๐ต๏ธ Test Engineer
Actions - BETA
Summary
The Mid-Level Test Engineer is the bastion for quality in each squad. They pro-actively take responsibility for ensuring every piece of work created by the team meets acceptable levels of usability before it's released to users. Test Engineers will spend time with other Engineers, inputting into how software is built, identifying risks and potential pitfalls before they're realised.
Criteria
๐ฏ Delivering Value - ๐จโ๐ง Play3r
๐ Core
- Bases recommendations on citable, sound analysis of risks, benefits and value
- Considers and discusses alternative ways of performing tasks to enhance productivity and delivery of value
- Demonstrate a robust approach to producing estimates i.e. breaking down tasks into sub-elements and quantifying time required
- Demonstrates appreciation of RoI when defining and performing tasks by vocally considering effort vs value return
- Identifies opportunities with existing products/solutions to further develop value opportunities
- Self-conscious of rabbit-holes, and can identify when in one
- Holds an iterative, and value-incrementing approach to solutions development, always considering MVP/S
- Doesnโt over-engineer or gold-plate solutions unnecessessarilly
๐ฏ Client Focus - ๐จโ๐ง Play3r
๐ Core
- Actively listens to clients to identify and understand their needs and objectives; asks questions to identify client interests, views & motivations
- Consults clients when exploring solution options
- Proactively undertakes appropriate research to build client knowledge & help inform discussions
- Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates
- Proactively uses knowledge of client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs
- Successfully adapts solutions to reflect changes in client requirements
- Develops solutions which clients find easy to use and understand; adopts the clientโs perspective to aid product design
๐ Planning and Organisation - ๐จโ๐ง Play3r
๐ Core
- Develops clear, documented action plans, with realistic expectations & objectives
- Anticipates & realistically appraises potential problems or changes; develops contingency plans to ensure desired outcome is achieved effectively within agreed timelines
- Converts plans to task components for self and others, including timelines & targets
- Accurately tracks own development progress and effectively forecasts output
- Takes full responsibility for own productivity and output.
- Accurately identifies & secures required resources before implementing plans e.g. adequate capacity in team
- Able to balance time dedicated to maintaining existing business with business development
๐คน Problem Solving - ๐จโ๐ง Play3r
๐ Core
- Uses research to better understand an issue and come to reasoned decisions about how to resolve a problem
- Identifies the root causes of blockers
- Uses visualisation tools (SWOT, brainstorming, cause-effect diagrams) to gain fuller understanding of issues
- Analytical; deduces meaning from numerical & verbal data sources & uses such data to generate solutions to current problems or future changes
- Where relevant develops tools or models to further analyse data sources e.g. to test assumptions or develop scenarios
๐ฌ Communication - ๐ฉโ๐ซ Pr0
๐ Core
- Provides clear and easily understood briefs to others, making clear expected outcomes and which tasks are to be completed by whom
- Displays strong presentation/writing skills
- Ensures all relevant information is communicated to others to enable them to successfully execute delegated tasks
- Presents proposals in a clear and structured manner
- Produces and maintains clear & concise technical specifications throughout the project
- Seeks out and gives constructive, actionable feedback where valuable.
- Can gather influence and support for their work, confidently debating and defending their decisions and approach.
- Able to simply explain complex concepts and deliver difficult messages clearly.
๐ฅ Striving For Success - ๐ฉโ๐ซ Pr0
๐ Core
- Consistently reflects on own performance & seeks continuous improvement
- Seeks to exceed expectations
- Demonstrates an attention to detail and quality, and looks to evaluate solutions as part of a desire to drive quality improvement
- Aware of own credibility. Actively seeks to reinforce and enhance this
- Devotes time to expand technical expertise to inform and improve client solutions & work processes
- Seeks views of others and accepts constructive criticism
๐จโ๐จโ๐ง Team Orientation - ๐ฉโ๐ซ Pr0
๐ Core
- Demonstrates awareness of different perspectives, working styles and preferences in team
- Organises social or more formal team activities
- Provides constructive feedback and suggestions, including to more senior colleagues
- Defends colleagues in the face of unwarranted criticism
- Encourages and assists with the personal development of others
- Puts systems in place to encourage team communication and shared learning
- Demonstrates trust of team members by fully delegating tasks or projects
๐ Testing - ๐จโ๐ง Play3r
๐ ๏ธ Engineering
- Have a good working knowledge of all relevant aspects of the subject under test
- Can author and maintain automated tests
- Understands and applies the different types of tests
- Enjoys the challenge of exploratory testing to find oversights and obscurities
- Ensures testing is considered during all stages of development
- Holds the team accountable for quality and not individuals
- Has self-confidence to speak out and promote risk mitigation and test considerations as appropriate during design/development
๐ต๏ธ Mid-Level Test Engineer - ๐ต๏ธ Test Engineer
๐ Core - ๐ฏ Delivering Value
Your expected level is ๐จโ๐ง Play3r
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Actively contributes to the design of products and solutions | ||||
| Aware of the value of providing outstanding client service and what can be done on a day-to-day basis to deliver this | |||||
| Justifies the use of business resources and suggested changes to processes in terms of value deliverance | |||||
| Clear on the purpose and value of all tasks and will seek clarification when not | |||||
| Accurately estimates the amount of effort required to complete projects, and performs duties to the required standard within agreed timescales | |||||
| Aware of competitive nature of the business, who we compete with and how UNiDAYS can be different | |||||
| ๐จโ๐ง Play3r | Bases recommendations on citable, sound analysis of risks, benefits and value | ||||
| Considers and discusses alternative ways of performing tasks to enhance productivity and delivery of value | |||||
| Demonstrate a robust approach to producing estimates i.e. breaking down tasks into sub-elements and quantifying time required | |||||
| Demonstrates appreciation of RoI when defining and performing tasks by vocally considering effort vs value return | |||||
| Identifies opportunities with existing products/solutions to further develop value opportunities | |||||
| Self-conscious of rabbit-holes, and can identify when in one | |||||
| Holds an iterative, and value-incrementing approach to solutions development, always considering MVP/S | |||||
| Doesnโt over-engineer or gold-plate solutions unnecessessarilly | |||||
๐ Core - ๐ฏ Client Focus
Your expected level is ๐จโ๐ง Play3r
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Work activities are directed by, or focused on client needs; client remains primary focus | ||||
| Demonstrates a genuine interest in clients and visibly acts in their best interests | |||||
| Makes self-visible or available as a point of contact for clients | |||||
| Manages all client enquiries in a professional and understanding way | |||||
| Invites and receptive to client feedback | |||||
| Understands who their client and stakeholders are for every task | |||||
| Responds and meets client requests in a timely and appropriate manner | |||||
| ๐จโ๐ง Play3r | Actively listens to clients to identify and understand their needs and objectives; asks questions to identify client interests, views & motivations | ||||
| Consults clients when exploring solution options | |||||
| Proactively undertakes appropriate research to build client knowledge & help inform discussions | |||||
| Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates | |||||
| Proactively uses knowledge of client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs | |||||
| Successfully adapts solutions to reflect changes in client requirements | |||||
| Develops solutions which clients find easy to use and understand; adopts the clientโs perspective to aid product design | |||||
๐ Core - ๐ Planning and Organisation
Your expected level is ๐จโ๐ง Play3r
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Actively listens to identify and understand needs and objectives; asks questions to identify interests, views & motivations | ||||
| Understands the objectives of and participates actively in team ceremonies. Prepared and organised to make the most of squad time. | |||||
| Consults stakeholders when exploring solution options. | |||||
| Undertakes appropriate research to build client knowledge & help inform discussions | |||||
| Fully competent with the day-to-day use of JIRA and other productivity tools | |||||
| Proactively uses knowledge of the business, needs & objectives to drive the development & delivery of appropriate solutions | |||||
| Successfully adapts service provision to reflect changes in requirements | |||||
| Ensures stakeholders are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates | |||||
| ๐จโ๐ง Play3r | Develops clear, documented action plans, with realistic expectations & objectives | ||||
| Anticipates & realistically appraises potential problems or changes; develops contingency plans to ensure desired outcome is achieved effectively within agreed timelines | |||||
| Converts plans to task components for self and others, including timelines & targets | |||||
| Accurately tracks own development progress and effectively forecasts output | |||||
| Takes full responsibility for own productivity and output. | |||||
| Accurately identifies & secures required resources before implementing plans e.g. adequate capacity in team | |||||
| Able to balance time dedicated to maintaining existing business with business development | |||||
๐ Core - ๐คน Problem Solving
Your expected level is ๐จโ๐ง Play3r
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Takes immediate action or initiative to resolve issues preventing satisfactory work completion; including seeking help from others | ||||
| Comes to line manager with potential solutions to problems rather than just presenting the issue | |||||
| Considers past experience of similar situations & existing procedures to think through potential approaches to addressing problems | |||||
| Records solutions appropriately, with concise and complete explanations and justifications | |||||
| When asked can suggest some improvements to work processes to prevent future problems | |||||
| Refuses to become blocked. Tries to unblock themselves first before seeking help | |||||
| Distinguishes between relevant and irrelevant information in order to make logical decisions | |||||
| Openly acknowledge mistakes & takes action to rectify them | |||||
| ๐จโ๐ง Play3r | Uses research to better understand an issue and come to reasoned decisions about how to resolve a problem | ||||
| Identifies the root causes of blockers | |||||
| Uses visualisation tools (SWOT, brainstorming, cause-effect diagrams) to gain fuller understanding of issues | |||||
| Analytical; deduces meaning from numerical & verbal data sources & uses such data to generate solutions to current problems or future changes | |||||
| Where relevant develops tools or models to further analyse data sources e.g. to test assumptions or develop scenarios | |||||
๐ Core - ๐ฌ Communication
Your expected level is ๐ฉโ๐ซ Pr0
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Actively listens to project briefs and asks questions where necessary to clarify understanding of own role and the project as a whole | ||||
| Where unsure checks what the expectations are for the delivery of tasks | |||||
| Asks for feedback and advice where necessary to enable successful completion of delegated work | |||||
| Shows interpersonal sensitivity | |||||
| Communicates concisely and clearly, sticking to facts and avoiding jargon, acronyms or abbreviations where appropriate | |||||
| Treats all interactions with respect and compassion | |||||
| Establishes the quality and frequency of feedback required by manager / client and routinely meets these requirements | |||||
| Acts as a role model for corporate standards of integrity both within the business and externally | |||||
| ๐จโ๐ง Play3r | Maintains a constant dialogue with all project stakeholders to ensure a clear and joint understanding of project direction and progress | ||||
| Translates complex issues into simple terms and manageable chunks for others to understand | |||||
| Verifies that others have received, consumed and understood presented information during discussions | |||||
| Produces reports which are accurate, easily understood, succinct and worded appropriately for target audience | |||||
| Identifies assumptions, shares direction and tailors communication to audience. | |||||
| Communicates effectively to a wide range of stakeholders, e.g. sharing updates at all hands | |||||
| ๐ฉโ๐ซ Pr0 | Provides clear and easily understood briefs to others, making clear expected outcomes and which tasks are to be completed by whom | ||||
| Displays strong presentation/writing skills | |||||
| Ensures all relevant information is communicated to others to enable them to successfully execute delegated tasks | |||||
| Presents proposals in a clear and structured manner | |||||
| Produces and maintains clear & concise technical specifications throughout the project | |||||
| Seeks out and gives constructive, actionable feedback where valuable. | |||||
| Can gather influence and support for their work, confidently debating and defending their decisions and approach. | |||||
| Able to simply explain complex concepts and deliver difficult messages clearly. | |||||
๐ Core - ๐ฅ Striving For Success
Your expected level is ๐ฉโ๐ซ Pr0
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Tackles work with enthusiasm, and takes a positive outlook when things are difficult | ||||
| Shows commitment to work objectives & underlying tasks | |||||
| Willing to accept advice from others regarding how objectives could be achieved | |||||
| Sets deadlines and strives to meet them | |||||
| Gains a sense of achievement and self-satisfaction from successfully meeting targets and business needs | |||||
| Prepared to examine own skills and abilities to identify ways of improving performance e.g. discusses personal development with line manager | |||||
| ๐จโ๐ง Play3r | Perseveres to overcome obstacles / resistance until objectives are fully met and tasks completed | ||||
| Proactive in taking on extra tasks or responsibility | |||||
| Prepared to work flexibly, including working beyond standard hours in order to finish tasks to meet project deadlines | |||||
| Actively seeks out work and maintains to-do lists for personal peeves | |||||
| Self-motivated to achieve; shows initiative and performs to a high level with low levels of supervision | |||||
| Adopts good practice or new techniques from others. | |||||
| ๐ฉโ๐ซ Pr0 | Consistently reflects on own performance & seeks continuous improvement | ||||
| Seeks to exceed expectations | |||||
| Demonstrates an attention to detail and quality, and looks to evaluate solutions as part of a desire to drive quality improvement | |||||
| Aware of own credibility. Actively seeks to reinforce and enhance this | |||||
| Devotes time to expand technical expertise to inform and improve client solutions & work processes | |||||
| Seeks views of others and accepts constructive criticism | |||||
๐ Core - ๐จโ๐จโ๐ง Team Orientation
Your expected level is ๐ฉโ๐ซ Pr0
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Shows genuine commitment to the team and company | ||||
| Prepared to compromise or go with team decision | |||||
| Easily and quickly adapts to new challenges and ways of working | |||||
| Takes responsibility for own actions | |||||
| Has positive relationships with team members displaying high levels of reliability and responsibility | |||||
| Always ready and available to help others | |||||
| ๐จโ๐ง Play3r | Makes self available to others; proactively offers to assist others with activities to meet deadlines or manage short-term work pressures | ||||
| Regularly and pro-actively communicates with colleagues regarding project or task progress. | |||||
| Prepares for and actively participates in team meetings | |||||
| Willingly seeks input and ideas from colleagues | |||||
| ๐ฉโ๐ซ Pr0 | Demonstrates awareness of different perspectives, working styles and preferences in team | ||||
| Organises social or more formal team activities | |||||
| Provides constructive feedback and suggestions, including to more senior colleagues | |||||
| Defends colleagues in the face of unwarranted criticism | |||||
| Encourages and assists with the personal development of others | |||||
| Puts systems in place to encourage team communication and shared learning | |||||
| Demonstrates trust of team members by fully delegating tasks or projects | |||||
๐ Testing - ๐จโ๐ง Play3r
๐ ๏ธ Engineering
- Have a good working knowledge of all relevant aspects of the subject under test
- Can author and maintain automated tests
- Understands and applies the different types of tests
- Enjoys the challenge of exploratory testing to find oversights and obscurities
- Ensures testing is considered during all stages of development
- Holds the team accountable for quality and not individuals
- Has self-confidence to speak out and promote risk mitigation and test considerations as appropriate during design/development
๐ต๏ธ Senior Test Engineer - ๐ต๏ธ Test Engineer
Actions - BETA
Summary
A Senior Test Engineer is interested in automation and continuous improvement. They will coach quality into those around them, calling out when standards are not met, setting out what good looks like. The senior will be a champion for excellence, encouraging TDD and shared responsibility for quality. The senior will be an active member of the Testing community, staying abreast of testing technologies and methodologies.
Criteria
๐ฏ Delivering Value - ๐ฉโ๐ซ Pr0
๐ Core
- Tracks and proactively reports team/project feature/value deliverance
- Monitors expenditure against budgets and initiates corrective action as required
- Monitors and reports on implementation of financial and technical investment decisions and activity in terms of ROI
- Proposals are accurately costed & accurately predict the iteration duration
- Makes informed decisions regarding the acceptance of projects based on their viability
- Proactively identifies risks and raises with senior leaders
- Makes robust business cases when requesting investment
๐ฏ Client Focus - ๐ฉโ๐ซ Pr0
๐ Core
- Utilises broad domain knowledge to recommend improved solutions
- Ability to deal with changing requirements from clients and changes in focus
- Represents the client and their interests in discussions, and ensures all decisions are made with the clientโs context considered
- Undertakes appropriate research to build Client knowledge & help inform discussions
- Maintains the customers best interests at heart. Designs solutions which are appropriate and add the required value.
๐ Planning and Organisation - ๐ฉโ๐ซ Pr0
๐ Core
- Manages multiple complex projects using established project management methodologies
- Integrates inputs from different sources/team members; optimises their contribution relevant to work programme
- Optimises the allocation of resources
- Assigns responsibilities and sets deadlines for tasks
- Identifies critical path activities from project plans; concentrates extra effort on tasks where any delays impact on overall deadline
- Sets/attends regular project meetings to assess progress against action plans and to ensure monitoring activity is routinely conducted
- Varies project plan activity sequencing and timelines according to available resource to avoid delays
๐คน Problem Solving - ๐ฉโ๐ซ Pr0
๐ Core
- Ensures recommendations are evidence based. Bases decisions on robust analysis of the situation
- Conducts option appraisal: systematically compares a number of approaches, weighs up relevant data before applying judgement; then makes recommendations.
- Considers financial, technical, security and other risks before taking action or making decisions
- Able to effectively and logically defend judgements if challenged
๐ฌ Communication - ๐ฉโ๐ซ Pr0
๐ Core
- Provides clear and easily understood briefs to others, making clear expected outcomes and which tasks are to be completed by whom
- Displays strong presentation/writing skills
- Ensures all relevant information is communicated to others to enable them to successfully execute delegated tasks
- Presents proposals in a clear and structured manner
- Produces and maintains clear & concise technical specifications throughout the project
- Seeks out and gives constructive, actionable feedback where valuable.
- Can gather influence and support for their work, confidently debating and defending their decisions and approach.
- Able to simply explain complex concepts and deliver difficult messages clearly.
๐ฅ Striving For Success - ๐ฉโ๐ซ Pr0
๐ Core
- Consistently reflects on own performance & seeks continuous improvement
- Seeks to exceed expectations
- Demonstrates an attention to detail and quality, and looks to evaluate solutions as part of a desire to drive quality improvement
- Aware of own credibility. Actively seeks to reinforce and enhance this
- Devotes time to expand technical expertise to inform and improve client solutions & work processes
- Seeks views of others and accepts constructive criticism
๐จโ๐จโ๐ง Team Orientation - ๐ง 1337
๐ Core
- Seeks to understand team needs, motivations, strengths, dynamics to inform and optimise working arrangements and team performance
- Employs robust methods for selecting team members for job roles
- Strives to identify ways to improve team working processes and enhance team performance
- Able to have difficult conversations where required
- Shares team success internally and with other divisions; supportively encourages admission of collective mistakes, encouraging the team to learn from their experiences
- Identifies sources of conflict within the team and acts in a facilitative manner to resolve conflict or improve cohesion
๐ Testing - ๐ฉโ๐ซ Pr0
๐ ๏ธ Engineering
- Understands risk models and can apply them as part of the software design process
- Actively seeks to minimise system complexity in order to simplify quality control
- Champions and takes ownership of quality within the team. Works with the team to improve quality at every opportunity
- Promotes a quality mindset within all members of the team
- Understands and can reason where the value lies in automated tests
- Can reason about signal-to-noise levels within tests and coaches others to strive for a high level
- Actively identifies opportunities for automation and sees it implemented
๐ต๏ธ Senior Test Engineer - ๐ต๏ธ Test Engineer
๐ Core - ๐ฏ Delivering Value
Your expected level is ๐ฉโ๐ซ Pr0
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Actively contributes to the design of products and solutions | ||||
| Aware of the value of providing outstanding client service and what can be done on a day-to-day basis to deliver this | |||||
| Justifies the use of business resources and suggested changes to processes in terms of value deliverance | |||||
| Clear on the purpose and value of all tasks and will seek clarification when not | |||||
| Accurately estimates the amount of effort required to complete projects, and performs duties to the required standard within agreed timescales | |||||
| Aware of competitive nature of the business, who we compete with and how UNiDAYS can be different | |||||
| ๐จโ๐ง Play3r | Bases recommendations on citable, sound analysis of risks, benefits and value | ||||
| Considers and discusses alternative ways of performing tasks to enhance productivity and delivery of value | |||||
| Demonstrate a robust approach to producing estimates i.e. breaking down tasks into sub-elements and quantifying time required | |||||
| Demonstrates appreciation of RoI when defining and performing tasks by vocally considering effort vs value return | |||||
| Identifies opportunities with existing products/solutions to further develop value opportunities | |||||
| Self-conscious of rabbit-holes, and can identify when in one | |||||
| Holds an iterative, and value-incrementing approach to solutions development, always considering MVP/S | |||||
| Doesnโt over-engineer or gold-plate solutions unnecessessarilly | |||||
| ๐ฉโ๐ซ Pr0 | Tracks and proactively reports team/project feature/value deliverance | ||||
| Monitors expenditure against budgets and initiates corrective action as required | |||||
| Monitors and reports on implementation of financial and technical investment decisions and activity in terms of ROI | |||||
| Proposals are accurately costed & accurately predict the iteration duration | |||||
| Makes informed decisions regarding the acceptance of projects based on their viability | |||||
| Proactively identifies risks and raises with senior leaders | |||||
| Makes robust business cases when requesting investment | |||||
๐ Core - ๐ฏ Client Focus
Your expected level is ๐ฉโ๐ซ Pr0
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Work activities are directed by, or focused on client needs; client remains primary focus | ||||
| Demonstrates a genuine interest in clients and visibly acts in their best interests | |||||
| Makes self-visible or available as a point of contact for clients | |||||
| Manages all client enquiries in a professional and understanding way | |||||
| Invites and receptive to client feedback | |||||
| Understands who their client and stakeholders are for every task | |||||
| Responds and meets client requests in a timely and appropriate manner | |||||
| ๐จโ๐ง Play3r | Actively listens to clients to identify and understand their needs and objectives; asks questions to identify client interests, views & motivations | ||||
| Consults clients when exploring solution options | |||||
| Proactively undertakes appropriate research to build client knowledge & help inform discussions | |||||
| Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates | |||||
| Proactively uses knowledge of client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs | |||||
| Successfully adapts solutions to reflect changes in client requirements | |||||
| Develops solutions which clients find easy to use and understand; adopts the clientโs perspective to aid product design | |||||
| ๐ฉโ๐ซ Pr0 | Utilises broad domain knowledge to recommend improved solutions | ||||
| Ability to deal with changing requirements from clients and changes in focus | |||||
| Represents the client and their interests in discussions, and ensures all decisions are made with the clientโs context considered | |||||
| Undertakes appropriate research to build Client knowledge & help inform discussions | |||||
| Maintains the customers best interests at heart. Designs solutions which are appropriate and add the required value. | |||||
๐ Core - ๐ Planning and Organisation
Your expected level is ๐ฉโ๐ซ Pr0
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Actively listens to identify and understand needs and objectives; asks questions to identify interests, views & motivations | ||||
| Understands the objectives of and participates actively in team ceremonies. Prepared and organised to make the most of squad time. | |||||
| Consults stakeholders when exploring solution options. | |||||
| Undertakes appropriate research to build client knowledge & help inform discussions | |||||
| Fully competent with the day-to-day use of JIRA and other productivity tools | |||||
| Proactively uses knowledge of the business, needs & objectives to drive the development & delivery of appropriate solutions | |||||
| Successfully adapts service provision to reflect changes in requirements | |||||
| Ensures stakeholders are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates | |||||
| ๐จโ๐ง Play3r | Develops clear, documented action plans, with realistic expectations & objectives | ||||
| Anticipates & realistically appraises potential problems or changes; develops contingency plans to ensure desired outcome is achieved effectively within agreed timelines | |||||
| Converts plans to task components for self and others, including timelines & targets | |||||
| Accurately tracks own development progress and effectively forecasts output | |||||
| Takes full responsibility for own productivity and output. | |||||
| Accurately identifies & secures required resources before implementing plans e.g. adequate capacity in team | |||||
| Able to balance time dedicated to maintaining existing business with business development | |||||
| ๐ฉโ๐ซ Pr0 | Manages multiple complex projects using established project management methodologies | ||||
| Integrates inputs from different sources/team members; optimises their contribution relevant to work programme | |||||
| Optimises the allocation of resources | |||||
| Assigns responsibilities and sets deadlines for tasks | |||||
| Identifies critical path activities from project plans; concentrates extra effort on tasks where any delays impact on overall deadline | |||||
| Sets/attends regular project meetings to assess progress against action plans and to ensure monitoring activity is routinely conducted | |||||
| Varies project plan activity sequencing and timelines according to available resource to avoid delays | |||||
๐ Core - ๐คน Problem Solving
Your expected level is ๐ฉโ๐ซ Pr0
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Takes immediate action or initiative to resolve issues preventing satisfactory work completion; including seeking help from others | ||||
| Comes to line manager with potential solutions to problems rather than just presenting the issue | |||||
| Considers past experience of similar situations & existing procedures to think through potential approaches to addressing problems | |||||
| Records solutions appropriately, with concise and complete explanations and justifications | |||||
| When asked can suggest some improvements to work processes to prevent future problems | |||||
| Refuses to become blocked. Tries to unblock themselves first before seeking help | |||||
| Distinguishes between relevant and irrelevant information in order to make logical decisions | |||||
| Openly acknowledge mistakes & takes action to rectify them | |||||
| ๐จโ๐ง Play3r | Uses research to better understand an issue and come to reasoned decisions about how to resolve a problem | ||||
| Identifies the root causes of blockers | |||||
| Uses visualisation tools (SWOT, brainstorming, cause-effect diagrams) to gain fuller understanding of issues | |||||
| Analytical; deduces meaning from numerical & verbal data sources & uses such data to generate solutions to current problems or future changes | |||||
| Where relevant develops tools or models to further analyse data sources e.g. to test assumptions or develop scenarios | |||||
| ๐ฉโ๐ซ Pr0 | Ensures recommendations are evidence based. Bases decisions on robust analysis of the situation | ||||
| Conducts option appraisal: systematically compares a number of approaches, weighs up relevant data before applying judgement; then makes recommendations. | |||||
| Considers financial, technical, security and other risks before taking action or making decisions | |||||
| Able to effectively and logically defend judgements if challenged | |||||
๐ Core - ๐ฌ Communication
Your expected level is ๐ฉโ๐ซ Pr0
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Actively listens to project briefs and asks questions where necessary to clarify understanding of own role and the project as a whole | ||||
| Where unsure checks what the expectations are for the delivery of tasks | |||||
| Asks for feedback and advice where necessary to enable successful completion of delegated work | |||||
| Shows interpersonal sensitivity | |||||
| Communicates concisely and clearly, sticking to facts and avoiding jargon, acronyms or abbreviations where appropriate | |||||
| Treats all interactions with respect and compassion | |||||
| Establishes the quality and frequency of feedback required by manager / client and routinely meets these requirements | |||||
| Acts as a role model for corporate standards of integrity both within the business and externally | |||||
| ๐จโ๐ง Play3r | Maintains a constant dialogue with all project stakeholders to ensure a clear and joint understanding of project direction and progress | ||||
| Translates complex issues into simple terms and manageable chunks for others to understand | |||||
| Verifies that others have received, consumed and understood presented information during discussions | |||||
| Produces reports which are accurate, easily understood, succinct and worded appropriately for target audience | |||||
| Identifies assumptions, shares direction and tailors communication to audience. | |||||
| Communicates effectively to a wide range of stakeholders, e.g. sharing updates at all hands | |||||
| ๐ฉโ๐ซ Pr0 | Provides clear and easily understood briefs to others, making clear expected outcomes and which tasks are to be completed by whom | ||||
| Displays strong presentation/writing skills | |||||
| Ensures all relevant information is communicated to others to enable them to successfully execute delegated tasks | |||||
| Presents proposals in a clear and structured manner | |||||
| Produces and maintains clear & concise technical specifications throughout the project | |||||
| Seeks out and gives constructive, actionable feedback where valuable. | |||||
| Can gather influence and support for their work, confidently debating and defending their decisions and approach. | |||||
| Able to simply explain complex concepts and deliver difficult messages clearly. | |||||
๐ Core - ๐ฅ Striving For Success
Your expected level is ๐ฉโ๐ซ Pr0
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Tackles work with enthusiasm, and takes a positive outlook when things are difficult | ||||
| Shows commitment to work objectives & underlying tasks | |||||
| Willing to accept advice from others regarding how objectives could be achieved | |||||
| Sets deadlines and strives to meet them | |||||
| Gains a sense of achievement and self-satisfaction from successfully meeting targets and business needs | |||||
| Prepared to examine own skills and abilities to identify ways of improving performance e.g. discusses personal development with line manager | |||||
| ๐จโ๐ง Play3r | Perseveres to overcome obstacles / resistance until objectives are fully met and tasks completed | ||||
| Proactive in taking on extra tasks or responsibility | |||||
| Prepared to work flexibly, including working beyond standard hours in order to finish tasks to meet project deadlines | |||||
| Actively seeks out work and maintains to-do lists for personal peeves | |||||
| Self-motivated to achieve; shows initiative and performs to a high level with low levels of supervision | |||||
| Adopts good practice or new techniques from others. | |||||
| ๐ฉโ๐ซ Pr0 | Consistently reflects on own performance & seeks continuous improvement | ||||
| Seeks to exceed expectations | |||||
| Demonstrates an attention to detail and quality, and looks to evaluate solutions as part of a desire to drive quality improvement | |||||
| Aware of own credibility. Actively seeks to reinforce and enhance this | |||||
| Devotes time to expand technical expertise to inform and improve client solutions & work processes | |||||
| Seeks views of others and accepts constructive criticism | |||||
๐ Core - ๐จโ๐จโ๐ง Team Orientation
Your expected level is ๐ง 1337
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Shows genuine commitment to the team and company | ||||
| Prepared to compromise or go with team decision | |||||
| Easily and quickly adapts to new challenges and ways of working | |||||
| Takes responsibility for own actions | |||||
| Has positive relationships with team members displaying high levels of reliability and responsibility | |||||
| Always ready and available to help others | |||||
| ๐จโ๐ง Play3r | Makes self available to others; proactively offers to assist others with activities to meet deadlines or manage short-term work pressures | ||||
| Regularly and pro-actively communicates with colleagues regarding project or task progress. | |||||
| Prepares for and actively participates in team meetings | |||||
| Willingly seeks input and ideas from colleagues | |||||
| ๐ฉโ๐ซ Pr0 | Demonstrates awareness of different perspectives, working styles and preferences in team | ||||
| Organises social or more formal team activities | |||||
| Provides constructive feedback and suggestions, including to more senior colleagues | |||||
| Defends colleagues in the face of unwarranted criticism | |||||
| Encourages and assists with the personal development of others | |||||
| Puts systems in place to encourage team communication and shared learning | |||||
| Demonstrates trust of team members by fully delegating tasks or projects | |||||
| ๐ง 1337 | Seeks to understand team needs, motivations, strengths, dynamics to inform and optimise working arrangements and team performance | ||||
| Employs robust methods for selecting team members for job roles | |||||
| Strives to identify ways to improve team working processes and enhance team performance | |||||
| Able to have difficult conversations where required | |||||
| Shares team success internally and with other divisions; supportively encourages admission of collective mistakes, encouraging the team to learn from their experiences | |||||
| Identifies sources of conflict within the team and acts in a facilitative manner to resolve conflict or improve cohesion | |||||
๐ Testing - ๐ฉโ๐ซ Pr0
๐ ๏ธ Engineering
- Understands risk models and can apply them as part of the software design process
- Actively seeks to minimise system complexity in order to simplify quality control
- Champions and takes ownership of quality within the team. Works with the team to improve quality at every opportunity
- Promotes a quality mindset within all members of the team
- Understands and can reason where the value lies in automated tests
- Can reason about signal-to-noise levels within tests and coaches others to strive for a high level
- Actively identifies opportunities for automation and sees it implemented
๐ต๏ธ Lead Test Engineer - ๐ต๏ธ Test Engineer
Actions - BETA
Summary
As a Lead Test Engineer, youโll have had previous, strong QA experience throughout the full software development life-cycle. You'll take responsibility for testing strategy, presenting your ideas and suggestions to the wider Engineering team. You'll analyse the SDLC, identifying areas in which quality requires improvement, overseeing the implementation of those improvements. Management of the Testing Team, coaching of Testers and ensuring delivery of value, are all key activities in this role.
Criteria
๐ฏ Delivering Value - ๐ง 1337
๐ Core
- Tracks team / department / company KPIs and maintains robust forecasts
- Conducts detailed planning/modelling of new proposals to comprehensively evaluate the value/RoI impact of options.
- Has a sound understanding of accountancy terms linked to business accounts; applies knowledge to inform business operations
- Manages technical/financial risks, develops robust systems to mitigate any identified risks.
- Employs robust and evidence based approach to developing strategy; works to understand audience dynamics, clearly identify needs, segment of the audience, offer competitively advantaged products and services.
๐ฏ Client Focus - ๐ง 1337
๐ Core
- Conceives and drives the development of solutions that anticipate impending client needs
- Ability to read clients and agree desired outcomes that are mutually beneficial i.e. win/win outcomes
- Proactively uses knowledge of the client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs
- Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates.
๐ Planning and Organisation - ๐ง 1337
๐ Core
- Conducts a robust situational analysis โ market/technology attractiveness & competitive position
- Devises strategies aligned to analysis of market/technology; aware of alternative strategic options
- Segments the market to identify most value generating client groups or segments; positions company offer to satisfy needs of key user groups
- Sets SMART Strategic objectives/goals; devises critical success factors (CSFs) aligned to strategy; sets KPIs/performance metrics to track implementation
- Presents evidence (e.g. DAM, Verification, usage, impressions) to justify strategy adopted
- Outlines exactly how strategy will be delivered; clarifies accountabilities, workload, resources needed, milestones and expectations
๐คน Problem Solving - ๐ง 1337
๐ Core
- Makes sound judgement even when making complex or difficult decisions or when under time pressures.
- Sets processes for managing business risk
- Takes full accountability for implementing resultant decisions
- Identifies potential blockers before they occur, and prevents them
๐ฌ Communication - ๐ง 1337
๐ Core
- Ensures the team has strong relationships with stakeholders, fully recognises their constraints and concerns and creates mutual recognition and trust.
- Consistently and frequently communicates / demonstrates organisational values, expectations and boundaries
- Communicates business needs to others, conveying the importance of these needs from all perspectives
- Produces detailed and accurate delivery plans, presenting them objectively and transparently
- Motivates and engages employees through communication
- Articulates and unites a team behind a clear and compelling vision, mission and strategy, along multiple time horizons.
๐ฅ Striving For Success - ๐ง 1337
๐ Core
- Consistently strives to achieve targets or goals at a team/departmental/company level
- Prepared to take calculated risks to improve performance/delivery
- Is never satisfied with current business performance; continually seeks to improve business performance & drive the organisation forward
- Monitors business performance
- Seeks ways to enhance team performance; reinforces and rewards positive achievements to encourage further improvement
- Pursues potential business opportunity leads, or creates openings for others
- Prepared to constructively challenge the practices or rationale of others in order to improve client solutions or work processes
๐จโ๐จโ๐ง Team Orientation - ๐ง 1337
๐ Core
- Seeks to understand team needs, motivations, strengths, dynamics to inform and optimise working arrangements and team performance
- Employs robust methods for selecting team members for job roles
- Strives to identify ways to improve team working processes and enhance team performance
- Able to have difficult conversations where required
- Shares team success internally and with other divisions; supportively encourages admission of collective mistakes, encouraging the team to learn from their experiences
- Identifies sources of conflict within the team and acts in a facilitative manner to resolve conflict or improve cohesion
๐ต๏ธ Lead Test Engineer - ๐ต๏ธ Test Engineer
๐ Core - ๐ฏ Delivering Value
Your expected level is ๐ง 1337
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Actively contributes to the design of products and solutions | ||||
| Aware of the value of providing outstanding client service and what can be done on a day-to-day basis to deliver this | |||||
| Justifies the use of business resources and suggested changes to processes in terms of value deliverance | |||||
| Clear on the purpose and value of all tasks and will seek clarification when not | |||||
| Accurately estimates the amount of effort required to complete projects, and performs duties to the required standard within agreed timescales | |||||
| Aware of competitive nature of the business, who we compete with and how UNiDAYS can be different | |||||
| ๐จโ๐ง Play3r | Bases recommendations on citable, sound analysis of risks, benefits and value | ||||
| Considers and discusses alternative ways of performing tasks to enhance productivity and delivery of value | |||||
| Demonstrate a robust approach to producing estimates i.e. breaking down tasks into sub-elements and quantifying time required | |||||
| Demonstrates appreciation of RoI when defining and performing tasks by vocally considering effort vs value return | |||||
| Identifies opportunities with existing products/solutions to further develop value opportunities | |||||
| Self-conscious of rabbit-holes, and can identify when in one | |||||
| Holds an iterative, and value-incrementing approach to solutions development, always considering MVP/S | |||||
| Doesnโt over-engineer or gold-plate solutions unnecessessarilly | |||||
| ๐ฉโ๐ซ Pr0 | Tracks and proactively reports team/project feature/value deliverance | ||||
| Monitors expenditure against budgets and initiates corrective action as required | |||||
| Monitors and reports on implementation of financial and technical investment decisions and activity in terms of ROI | |||||
| Proposals are accurately costed & accurately predict the iteration duration | |||||
| Makes informed decisions regarding the acceptance of projects based on their viability | |||||
| Proactively identifies risks and raises with senior leaders | |||||
| Makes robust business cases when requesting investment | |||||
| ๐ง 1337 | Tracks team / department / company KPIs and maintains robust forecasts | ||||
| Conducts detailed planning/modelling of new proposals to comprehensively evaluate the value/RoI impact of options. | |||||
| Has a sound understanding of accountancy terms linked to business accounts; applies knowledge to inform business operations | |||||
| Manages technical/financial risks, develops robust systems to mitigate any identified risks. | |||||
| Employs robust and evidence based approach to developing strategy; works to understand audience dynamics, clearly identify needs, segment of the audience, offer competitively advantaged products and services. | |||||
๐ Core - ๐ฏ Client Focus
Your expected level is ๐ง 1337
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Work activities are directed by, or focused on client needs; client remains primary focus | ||||
| Demonstrates a genuine interest in clients and visibly acts in their best interests | |||||
| Makes self-visible or available as a point of contact for clients | |||||
| Manages all client enquiries in a professional and understanding way | |||||
| Invites and receptive to client feedback | |||||
| Understands who their client and stakeholders are for every task | |||||
| Responds and meets client requests in a timely and appropriate manner | |||||
| ๐จโ๐ง Play3r | Actively listens to clients to identify and understand their needs and objectives; asks questions to identify client interests, views & motivations | ||||
| Consults clients when exploring solution options | |||||
| Proactively undertakes appropriate research to build client knowledge & help inform discussions | |||||
| Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates | |||||
| Proactively uses knowledge of client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs | |||||
| Successfully adapts solutions to reflect changes in client requirements | |||||
| Develops solutions which clients find easy to use and understand; adopts the clientโs perspective to aid product design | |||||
| ๐ฉโ๐ซ Pr0 | Utilises broad domain knowledge to recommend improved solutions | ||||
| Ability to deal with changing requirements from clients and changes in focus | |||||
| Represents the client and their interests in discussions, and ensures all decisions are made with the clientโs context considered | |||||
| Undertakes appropriate research to build Client knowledge & help inform discussions | |||||
| Maintains the customers best interests at heart. Designs solutions which are appropriate and add the required value. | |||||
| ๐ง 1337 | Conceives and drives the development of solutions that anticipate impending client needs | ||||
| Ability to read clients and agree desired outcomes that are mutually beneficial i.e. win/win outcomes | |||||
| Proactively uses knowledge of the client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs | |||||
| Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates. | |||||
๐ Core - ๐ Planning and Organisation
Your expected level is ๐ง 1337
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Actively listens to identify and understand needs and objectives; asks questions to identify interests, views & motivations | ||||
| Understands the objectives of and participates actively in team ceremonies. Prepared and organised to make the most of squad time. | |||||
| Consults stakeholders when exploring solution options. | |||||
| Undertakes appropriate research to build client knowledge & help inform discussions | |||||
| Fully competent with the day-to-day use of JIRA and other productivity tools | |||||
| Proactively uses knowledge of the business, needs & objectives to drive the development & delivery of appropriate solutions | |||||
| Successfully adapts service provision to reflect changes in requirements | |||||
| Ensures stakeholders are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates | |||||
| ๐จโ๐ง Play3r | Develops clear, documented action plans, with realistic expectations & objectives | ||||
| Anticipates & realistically appraises potential problems or changes; develops contingency plans to ensure desired outcome is achieved effectively within agreed timelines | |||||
| Converts plans to task components for self and others, including timelines & targets | |||||
| Accurately tracks own development progress and effectively forecasts output | |||||
| Takes full responsibility for own productivity and output. | |||||
| Accurately identifies & secures required resources before implementing plans e.g. adequate capacity in team | |||||
| Able to balance time dedicated to maintaining existing business with business development | |||||
| ๐ฉโ๐ซ Pr0 | Manages multiple complex projects using established project management methodologies | ||||
| Integrates inputs from different sources/team members; optimises their contribution relevant to work programme | |||||
| Optimises the allocation of resources | |||||
| Assigns responsibilities and sets deadlines for tasks | |||||
| Identifies critical path activities from project plans; concentrates extra effort on tasks where any delays impact on overall deadline | |||||
| Sets/attends regular project meetings to assess progress against action plans and to ensure monitoring activity is routinely conducted | |||||
| Varies project plan activity sequencing and timelines according to available resource to avoid delays | |||||
| ๐ง 1337 | Conducts a robust situational analysis โ market/technology attractiveness & competitive position | ||||
| Devises strategies aligned to analysis of market/technology; aware of alternative strategic options | |||||
| Segments the market to identify most value generating client groups or segments; positions company offer to satisfy needs of key user groups | |||||
| Sets SMART Strategic objectives/goals; devises critical success factors (CSFs) aligned to strategy; sets KPIs/performance metrics to track implementation | |||||
| Presents evidence (e.g. DAM, Verification, usage, impressions) to justify strategy adopted | |||||
| Outlines exactly how strategy will be delivered; clarifies accountabilities, workload, resources needed, milestones and expectations | |||||
๐ Core - ๐คน Problem Solving
Your expected level is ๐ง 1337
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Takes immediate action or initiative to resolve issues preventing satisfactory work completion; including seeking help from others | ||||
| Comes to line manager with potential solutions to problems rather than just presenting the issue | |||||
| Considers past experience of similar situations & existing procedures to think through potential approaches to addressing problems | |||||
| Records solutions appropriately, with concise and complete explanations and justifications | |||||
| When asked can suggest some improvements to work processes to prevent future problems | |||||
| Refuses to become blocked. Tries to unblock themselves first before seeking help | |||||
| Distinguishes between relevant and irrelevant information in order to make logical decisions | |||||
| Openly acknowledge mistakes & takes action to rectify them | |||||
| ๐จโ๐ง Play3r | Uses research to better understand an issue and come to reasoned decisions about how to resolve a problem | ||||
| Identifies the root causes of blockers | |||||
| Uses visualisation tools (SWOT, brainstorming, cause-effect diagrams) to gain fuller understanding of issues | |||||
| Analytical; deduces meaning from numerical & verbal data sources & uses such data to generate solutions to current problems or future changes | |||||
| Where relevant develops tools or models to further analyse data sources e.g. to test assumptions or develop scenarios | |||||
| ๐ฉโ๐ซ Pr0 | Ensures recommendations are evidence based. Bases decisions on robust analysis of the situation | ||||
| Conducts option appraisal: systematically compares a number of approaches, weighs up relevant data before applying judgement; then makes recommendations. | |||||
| Considers financial, technical, security and other risks before taking action or making decisions | |||||
| Able to effectively and logically defend judgements if challenged | |||||
| ๐ง 1337 | Makes sound judgement even when making complex or difficult decisions or when under time pressures. | ||||
| Sets processes for managing business risk | |||||
| Takes full accountability for implementing resultant decisions | |||||
| Identifies potential blockers before they occur, and prevents them | |||||
๐ Core - ๐ฌ Communication
Your expected level is ๐ง 1337
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Actively listens to project briefs and asks questions where necessary to clarify understanding of own role and the project as a whole | ||||
| Where unsure checks what the expectations are for the delivery of tasks | |||||
| Asks for feedback and advice where necessary to enable successful completion of delegated work | |||||
| Shows interpersonal sensitivity | |||||
| Communicates concisely and clearly, sticking to facts and avoiding jargon, acronyms or abbreviations where appropriate | |||||
| Treats all interactions with respect and compassion | |||||
| Establishes the quality and frequency of feedback required by manager / client and routinely meets these requirements | |||||
| Acts as a role model for corporate standards of integrity both within the business and externally | |||||
| ๐จโ๐ง Play3r | Maintains a constant dialogue with all project stakeholders to ensure a clear and joint understanding of project direction and progress | ||||
| Translates complex issues into simple terms and manageable chunks for others to understand | |||||
| Verifies that others have received, consumed and understood presented information during discussions | |||||
| Produces reports which are accurate, easily understood, succinct and worded appropriately for target audience | |||||
| Identifies assumptions, shares direction and tailors communication to audience. | |||||
| Communicates effectively to a wide range of stakeholders, e.g. sharing updates at all hands | |||||
| ๐ฉโ๐ซ Pr0 | Provides clear and easily understood briefs to others, making clear expected outcomes and which tasks are to be completed by whom | ||||
| Displays strong presentation/writing skills | |||||
| Ensures all relevant information is communicated to others to enable them to successfully execute delegated tasks | |||||
| Presents proposals in a clear and structured manner | |||||
| Produces and maintains clear & concise technical specifications throughout the project | |||||
| Seeks out and gives constructive, actionable feedback where valuable. | |||||
| Can gather influence and support for their work, confidently debating and defending their decisions and approach. | |||||
| Able to simply explain complex concepts and deliver difficult messages clearly. | |||||
| ๐ง 1337 | Ensures the team has strong relationships with stakeholders, fully recognises their constraints and concerns and creates mutual recognition and trust. | ||||
| Consistently and frequently communicates / demonstrates organisational values, expectations and boundaries | |||||
| Communicates business needs to others, conveying the importance of these needs from all perspectives | |||||
| Produces detailed and accurate delivery plans, presenting them objectively and transparently | |||||
| Motivates and engages employees through communication | |||||
| Articulates and unites a team behind a clear and compelling vision, mission and strategy, along multiple time horizons. | |||||
๐ Core - ๐ฅ Striving For Success
Your expected level is ๐ง 1337
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Tackles work with enthusiasm, and takes a positive outlook when things are difficult | ||||
| Shows commitment to work objectives & underlying tasks | |||||
| Willing to accept advice from others regarding how objectives could be achieved | |||||
| Sets deadlines and strives to meet them | |||||
| Gains a sense of achievement and self-satisfaction from successfully meeting targets and business needs | |||||
| Prepared to examine own skills and abilities to identify ways of improving performance e.g. discusses personal development with line manager | |||||
| ๐จโ๐ง Play3r | Perseveres to overcome obstacles / resistance until objectives are fully met and tasks completed | ||||
| Proactive in taking on extra tasks or responsibility | |||||
| Prepared to work flexibly, including working beyond standard hours in order to finish tasks to meet project deadlines | |||||
| Actively seeks out work and maintains to-do lists for personal peeves | |||||
| Self-motivated to achieve; shows initiative and performs to a high level with low levels of supervision | |||||
| Adopts good practice or new techniques from others. | |||||
| ๐ฉโ๐ซ Pr0 | Consistently reflects on own performance & seeks continuous improvement | ||||
| Seeks to exceed expectations | |||||
| Demonstrates an attention to detail and quality, and looks to evaluate solutions as part of a desire to drive quality improvement | |||||
| Aware of own credibility. Actively seeks to reinforce and enhance this | |||||
| Devotes time to expand technical expertise to inform and improve client solutions & work processes | |||||
| Seeks views of others and accepts constructive criticism | |||||
| ๐ง 1337 | Consistently strives to achieve targets or goals at a team/departmental/company level | ||||
| Prepared to take calculated risks to improve performance/delivery | |||||
| Is never satisfied with current business performance; continually seeks to improve business performance & drive the organisation forward | |||||
| Monitors business performance | |||||
| Seeks ways to enhance team performance; reinforces and rewards positive achievements to encourage further improvement | |||||
| Pursues potential business opportunity leads, or creates openings for others | |||||
| Prepared to constructively challenge the practices or rationale of others in order to improve client solutions or work processes | |||||
๐ Core - ๐จโ๐จโ๐ง Team Orientation
Your expected level is ๐ง 1337
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Shows genuine commitment to the team and company | ||||
| Prepared to compromise or go with team decision | |||||
| Easily and quickly adapts to new challenges and ways of working | |||||
| Takes responsibility for own actions | |||||
| Has positive relationships with team members displaying high levels of reliability and responsibility | |||||
| Always ready and available to help others | |||||
| ๐จโ๐ง Play3r | Makes self available to others; proactively offers to assist others with activities to meet deadlines or manage short-term work pressures | ||||
| Regularly and pro-actively communicates with colleagues regarding project or task progress. | |||||
| Prepares for and actively participates in team meetings | |||||
| Willingly seeks input and ideas from colleagues | |||||
| ๐ฉโ๐ซ Pr0 | Demonstrates awareness of different perspectives, working styles and preferences in team | ||||
| Organises social or more formal team activities | |||||
| Provides constructive feedback and suggestions, including to more senior colleagues | |||||
| Defends colleagues in the face of unwarranted criticism | |||||
| Encourages and assists with the personal development of others | |||||
| Puts systems in place to encourage team communication and shared learning | |||||
| Demonstrates trust of team members by fully delegating tasks or projects | |||||
| ๐ง 1337 | Seeks to understand team needs, motivations, strengths, dynamics to inform and optimise working arrangements and team performance | ||||
| Employs robust methods for selecting team members for job roles | |||||
| Strives to identify ways to improve team working processes and enhance team performance | |||||
| Able to have difficult conversations where required | |||||
| Shares team success internally and with other divisions; supportively encourages admission of collective mistakes, encouraging the team to learn from their experiences | |||||
| Identifies sources of conflict within the team and acts in a facilitative manner to resolve conflict or improve cohesion | |||||
๐จโโ๏ธ Infrastructure Engineer
Summary
Level Overview
| ๐ Core | |||||||
|---|---|---|---|---|---|---|---|
| ๐ฏ Delivering Value | ๐ฏ Client Focus | ๐ Planning and Organisation | ๐คน Problem Solving | ๐ฌ Communication | ๐ฅ Striving For Success | ๐จโ๐จโ๐ง Team Orientation | |
| ๐จโโ๏ธ Junior Infrastructure Engineer | ๐ฉโ๐ n00b | ๐ฉโ๐ n00b | ๐ฉโ๐ n00b | ๐ฉโ๐ n00b | ๐ฉโ๐ n00b | ๐จโ๐ง Play3r | ๐จโ๐ง Play3r |
| ๐จโโ๏ธ Mid-Level Infrastructure Engineer | ๐จโ๐ง Play3r | ๐จโ๐ง Play3r | ๐จโ๐ง Play3r | ๐จโ๐ง Play3r | ๐ฉโ๐ซ Pr0 | ๐ฉโ๐ซ Pr0 | ๐ฉโ๐ซ Pr0 |
| ๐จโโ๏ธ Senior Infrastructure Engineer | ๐ฉโ๐ซ Pr0 | ๐ฉโ๐ซ Pr0 | ๐ฉโ๐ซ Pr0 | ๐ฉโ๐ซ Pr0 | ๐ฉโ๐ซ Pr0 | ๐ฉโ๐ซ Pr0 | ๐ง 1337 |
| ๐จโโ๏ธ Lead Infrastructure Engineer | ๐ง 1337 | ๐ง 1337 | ๐ง 1337 | ๐ง 1337 | ๐ง 1337 | ๐ง 1337 | ๐ง 1337 |
๐จโโ๏ธ Junior Infrastructure Engineer - ๐จโโ๏ธ Infrastructure Engineer
Actions - BETA
Summary
The Junior Infrastructure Engineer starts their career with an enthusiasm and interest in server and network administration. Previous experience in an IT or desktop support role is beneficial. The junior is responsible for maintenance of cloud based infrastructure, troubleshooting OS and Network issues. They'll ensure that the Engineering team can release software by supporting the CI/CD pipelines.
Criteria
๐ฏ Delivering Value - ๐ฉโ๐ n00b
๐ Core
- Actively contributes to the design of products and solutions
- Aware of the value of providing outstanding client service and what can be done on a day-to-day basis to deliver this
- Justifies the use of business resources and suggested changes to processes in terms of value deliverance
- Clear on the purpose and value of all tasks and will seek clarification when not
- Accurately estimates the amount of effort required to complete projects, and performs duties to the required standard within agreed timescales
- Aware of competitive nature of the business, who we compete with and how UNiDAYS can be different
๐ฏ Client Focus - ๐ฉโ๐ n00b
๐ Core
- Work activities are directed by, or focused on client needs; client remains primary focus
- Demonstrates a genuine interest in clients and visibly acts in their best interests
- Makes self-visible or available as a point of contact for clients
- Manages all client enquiries in a professional and understanding way
- Invites and receptive to client feedback
- Understands who their client and stakeholders are for every task
- Responds and meets client requests in a timely and appropriate manner
๐ Planning and Organisation - ๐ฉโ๐ n00b
๐ Core
- Actively listens to identify and understand needs and objectives; asks questions to identify interests, views & motivations
- Understands the objectives of and participates actively in team ceremonies. Prepared and organised to make the most of squad time.
- Consults stakeholders when exploring solution options.
- Undertakes appropriate research to build client knowledge & help inform discussions
- Fully competent with the day-to-day use of JIRA and other productivity tools
- Proactively uses knowledge of the business, needs & objectives to drive the development & delivery of appropriate solutions
- Successfully adapts service provision to reflect changes in requirements
- Ensures stakeholders are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates
๐คน Problem Solving - ๐ฉโ๐ n00b
๐ Core
- Takes immediate action or initiative to resolve issues preventing satisfactory work completion; including seeking help from others
- Comes to line manager with potential solutions to problems rather than just presenting the issue
- Considers past experience of similar situations & existing procedures to think through potential approaches to addressing problems
- Records solutions appropriately, with concise and complete explanations and justifications
- When asked can suggest some improvements to work processes to prevent future problems
- Refuses to become blocked. Tries to unblock themselves first before seeking help
- Distinguishes between relevant and irrelevant information in order to make logical decisions
- Openly acknowledge mistakes & takes action to rectify them
๐ฌ Communication - ๐ฉโ๐ n00b
๐ Core
- Actively listens to project briefs and asks questions where necessary to clarify understanding of own role and the project as a whole
- Where unsure checks what the expectations are for the delivery of tasks
- Asks for feedback and advice where necessary to enable successful completion of delegated work
- Shows interpersonal sensitivity
- Communicates concisely and clearly, sticking to facts and avoiding jargon, acronyms or abbreviations where appropriate
- Treats all interactions with respect and compassion
- Establishes the quality and frequency of feedback required by manager / client and routinely meets these requirements
- Acts as a role model for corporate standards of integrity both within the business and externally
๐ฅ Striving For Success - ๐จโ๐ง Play3r
๐ Core
- Perseveres to overcome obstacles / resistance until objectives are fully met and tasks completed
- Proactive in taking on extra tasks or responsibility
- Prepared to work flexibly, including working beyond standard hours in order to finish tasks to meet project deadlines
- Actively seeks out work and maintains to-do lists for personal peeves
- Self-motivated to achieve; shows initiative and performs to a high level with low levels of supervision
- Adopts good practice or new techniques from others.
๐จโ๐จโ๐ง Team Orientation - ๐จโ๐ง Play3r
๐ Core
- Makes self available to others; proactively offers to assist others with activities to meet deadlines or manage short-term work pressures
- Regularly and pro-actively communicates with colleagues regarding project or task progress.
- Prepares for and actively participates in team meetings
- Willingly seeks input and ideas from colleagues
๐จโโ๏ธ Junior Infrastructure Engineer - ๐จโโ๏ธ Infrastructure Engineer
๐ Core - ๐ฏ Delivering Value
Your expected level is ๐ฉโ๐ n00b
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Actively contributes to the design of products and solutions | ||||
| Aware of the value of providing outstanding client service and what can be done on a day-to-day basis to deliver this | |||||
| Justifies the use of business resources and suggested changes to processes in terms of value deliverance | |||||
| Clear on the purpose and value of all tasks and will seek clarification when not | |||||
| Accurately estimates the amount of effort required to complete projects, and performs duties to the required standard within agreed timescales | |||||
| Aware of competitive nature of the business, who we compete with and how UNiDAYS can be different | |||||
๐ Core - ๐ฏ Client Focus
Your expected level is ๐ฉโ๐ n00b
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Work activities are directed by, or focused on client needs; client remains primary focus | ||||
| Demonstrates a genuine interest in clients and visibly acts in their best interests | |||||
| Makes self-visible or available as a point of contact for clients | |||||
| Manages all client enquiries in a professional and understanding way | |||||
| Invites and receptive to client feedback | |||||
| Understands who their client and stakeholders are for every task | |||||
| Responds and meets client requests in a timely and appropriate manner | |||||
๐ Core - ๐ Planning and Organisation
Your expected level is ๐ฉโ๐ n00b
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Actively listens to identify and understand needs and objectives; asks questions to identify interests, views & motivations | ||||
| Understands the objectives of and participates actively in team ceremonies. Prepared and organised to make the most of squad time. | |||||
| Consults stakeholders when exploring solution options. | |||||
| Undertakes appropriate research to build client knowledge & help inform discussions | |||||
| Fully competent with the day-to-day use of JIRA and other productivity tools | |||||
| Proactively uses knowledge of the business, needs & objectives to drive the development & delivery of appropriate solutions | |||||
| Successfully adapts service provision to reflect changes in requirements | |||||
| Ensures stakeholders are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates | |||||
๐ Core - ๐คน Problem Solving
Your expected level is ๐ฉโ๐ n00b
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Takes immediate action or initiative to resolve issues preventing satisfactory work completion; including seeking help from others | ||||
| Comes to line manager with potential solutions to problems rather than just presenting the issue | |||||
| Considers past experience of similar situations & existing procedures to think through potential approaches to addressing problems | |||||
| Records solutions appropriately, with concise and complete explanations and justifications | |||||
| When asked can suggest some improvements to work processes to prevent future problems | |||||
| Refuses to become blocked. Tries to unblock themselves first before seeking help | |||||
| Distinguishes between relevant and irrelevant information in order to make logical decisions | |||||
| Openly acknowledge mistakes & takes action to rectify them | |||||
๐ Core - ๐ฌ Communication
Your expected level is ๐ฉโ๐ n00b
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Actively listens to project briefs and asks questions where necessary to clarify understanding of own role and the project as a whole | ||||
| Where unsure checks what the expectations are for the delivery of tasks | |||||
| Asks for feedback and advice where necessary to enable successful completion of delegated work | |||||
| Shows interpersonal sensitivity | |||||
| Communicates concisely and clearly, sticking to facts and avoiding jargon, acronyms or abbreviations where appropriate | |||||
| Treats all interactions with respect and compassion | |||||
| Establishes the quality and frequency of feedback required by manager / client and routinely meets these requirements | |||||
| Acts as a role model for corporate standards of integrity both within the business and externally | |||||
๐ Core - ๐ฅ Striving For Success
Your expected level is ๐จโ๐ง Play3r
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Tackles work with enthusiasm, and takes a positive outlook when things are difficult | ||||
| Shows commitment to work objectives & underlying tasks | |||||
| Willing to accept advice from others regarding how objectives could be achieved | |||||
| Sets deadlines and strives to meet them | |||||
| Gains a sense of achievement and self-satisfaction from successfully meeting targets and business needs | |||||
| Prepared to examine own skills and abilities to identify ways of improving performance e.g. discusses personal development with line manager | |||||
| ๐จโ๐ง Play3r | Perseveres to overcome obstacles / resistance until objectives are fully met and tasks completed | ||||
| Proactive in taking on extra tasks or responsibility | |||||
| Prepared to work flexibly, including working beyond standard hours in order to finish tasks to meet project deadlines | |||||
| Actively seeks out work and maintains to-do lists for personal peeves | |||||
| Self-motivated to achieve; shows initiative and performs to a high level with low levels of supervision | |||||
| Adopts good practice or new techniques from others. | |||||
๐ Core - ๐จโ๐จโ๐ง Team Orientation
Your expected level is ๐จโ๐ง Play3r
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Shows genuine commitment to the team and company | ||||
| Prepared to compromise or go with team decision | |||||
| Easily and quickly adapts to new challenges and ways of working | |||||
| Takes responsibility for own actions | |||||
| Has positive relationships with team members displaying high levels of reliability and responsibility | |||||
| Always ready and available to help others | |||||
| ๐จโ๐ง Play3r | Makes self available to others; proactively offers to assist others with activities to meet deadlines or manage short-term work pressures | ||||
| Regularly and pro-actively communicates with colleagues regarding project or task progress. | |||||
| Prepares for and actively participates in team meetings | |||||
| Willingly seeks input and ideas from colleagues | |||||
๐จโโ๏ธ Mid-Level Infrastructure Engineer - ๐จโโ๏ธ Infrastructure Engineer
Actions - BETA
Summary
A good mid-level Infrastructure Engineer will take responsibility for maintenance and configuration of cloud based servers and networking. As part of this role, analysis of the current infrastructure real estate, and whether services currently implemented are still the best tools for the job. Monitoring and alerting is another aspect of responsiblity, and must be appropriate, alerting the correct parties.
Criteria
๐ฏ Delivering Value - ๐จโ๐ง Play3r
๐ Core
- Bases recommendations on citable, sound analysis of risks, benefits and value
- Considers and discusses alternative ways of performing tasks to enhance productivity and delivery of value
- Demonstrate a robust approach to producing estimates i.e. breaking down tasks into sub-elements and quantifying time required
- Demonstrates appreciation of RoI when defining and performing tasks by vocally considering effort vs value return
- Identifies opportunities with existing products/solutions to further develop value opportunities
- Self-conscious of rabbit-holes, and can identify when in one
- Holds an iterative, and value-incrementing approach to solutions development, always considering MVP/S
- Doesnโt over-engineer or gold-plate solutions unnecessessarilly
๐ฏ Client Focus - ๐จโ๐ง Play3r
๐ Core
- Actively listens to clients to identify and understand their needs and objectives; asks questions to identify client interests, views & motivations
- Consults clients when exploring solution options
- Proactively undertakes appropriate research to build client knowledge & help inform discussions
- Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates
- Proactively uses knowledge of client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs
- Successfully adapts solutions to reflect changes in client requirements
- Develops solutions which clients find easy to use and understand; adopts the clientโs perspective to aid product design
๐ Planning and Organisation - ๐จโ๐ง Play3r
๐ Core
- Develops clear, documented action plans, with realistic expectations & objectives
- Anticipates & realistically appraises potential problems or changes; develops contingency plans to ensure desired outcome is achieved effectively within agreed timelines
- Converts plans to task components for self and others, including timelines & targets
- Accurately tracks own development progress and effectively forecasts output
- Takes full responsibility for own productivity and output.
- Accurately identifies & secures required resources before implementing plans e.g. adequate capacity in team
- Able to balance time dedicated to maintaining existing business with business development
๐คน Problem Solving - ๐จโ๐ง Play3r
๐ Core
- Uses research to better understand an issue and come to reasoned decisions about how to resolve a problem
- Identifies the root causes of blockers
- Uses visualisation tools (SWOT, brainstorming, cause-effect diagrams) to gain fuller understanding of issues
- Analytical; deduces meaning from numerical & verbal data sources & uses such data to generate solutions to current problems or future changes
- Where relevant develops tools or models to further analyse data sources e.g. to test assumptions or develop scenarios
๐ฌ Communication - ๐ฉโ๐ซ Pr0
๐ Core
- Provides clear and easily understood briefs to others, making clear expected outcomes and which tasks are to be completed by whom
- Displays strong presentation/writing skills
- Ensures all relevant information is communicated to others to enable them to successfully execute delegated tasks
- Presents proposals in a clear and structured manner
- Produces and maintains clear & concise technical specifications throughout the project
- Seeks out and gives constructive, actionable feedback where valuable.
- Can gather influence and support for their work, confidently debating and defending their decisions and approach.
- Able to simply explain complex concepts and deliver difficult messages clearly.
๐ฅ Striving For Success - ๐ฉโ๐ซ Pr0
๐ Core
- Consistently reflects on own performance & seeks continuous improvement
- Seeks to exceed expectations
- Demonstrates an attention to detail and quality, and looks to evaluate solutions as part of a desire to drive quality improvement
- Aware of own credibility. Actively seeks to reinforce and enhance this
- Devotes time to expand technical expertise to inform and improve client solutions & work processes
- Seeks views of others and accepts constructive criticism
๐จโ๐จโ๐ง Team Orientation - ๐ฉโ๐ซ Pr0
๐ Core
- Demonstrates awareness of different perspectives, working styles and preferences in team
- Organises social or more formal team activities
- Provides constructive feedback and suggestions, including to more senior colleagues
- Defends colleagues in the face of unwarranted criticism
- Encourages and assists with the personal development of others
- Puts systems in place to encourage team communication and shared learning
- Demonstrates trust of team members by fully delegating tasks or projects
๐จโโ๏ธ Mid-Level Infrastructure Engineer - ๐จโโ๏ธ Infrastructure Engineer
๐ Core - ๐ฏ Delivering Value
Your expected level is ๐จโ๐ง Play3r
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Actively contributes to the design of products and solutions | ||||
| Aware of the value of providing outstanding client service and what can be done on a day-to-day basis to deliver this | |||||
| Justifies the use of business resources and suggested changes to processes in terms of value deliverance | |||||
| Clear on the purpose and value of all tasks and will seek clarification when not | |||||
| Accurately estimates the amount of effort required to complete projects, and performs duties to the required standard within agreed timescales | |||||
| Aware of competitive nature of the business, who we compete with and how UNiDAYS can be different | |||||
| ๐จโ๐ง Play3r | Bases recommendations on citable, sound analysis of risks, benefits and value | ||||
| Considers and discusses alternative ways of performing tasks to enhance productivity and delivery of value | |||||
| Demonstrate a robust approach to producing estimates i.e. breaking down tasks into sub-elements and quantifying time required | |||||
| Demonstrates appreciation of RoI when defining and performing tasks by vocally considering effort vs value return | |||||
| Identifies opportunities with existing products/solutions to further develop value opportunities | |||||
| Self-conscious of rabbit-holes, and can identify when in one | |||||
| Holds an iterative, and value-incrementing approach to solutions development, always considering MVP/S | |||||
| Doesnโt over-engineer or gold-plate solutions unnecessessarilly | |||||
๐ Core - ๐ฏ Client Focus
Your expected level is ๐จโ๐ง Play3r
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Work activities are directed by, or focused on client needs; client remains primary focus | ||||
| Demonstrates a genuine interest in clients and visibly acts in their best interests | |||||
| Makes self-visible or available as a point of contact for clients | |||||
| Manages all client enquiries in a professional and understanding way | |||||
| Invites and receptive to client feedback | |||||
| Understands who their client and stakeholders are for every task | |||||
| Responds and meets client requests in a timely and appropriate manner | |||||
| ๐จโ๐ง Play3r | Actively listens to clients to identify and understand their needs and objectives; asks questions to identify client interests, views & motivations | ||||
| Consults clients when exploring solution options | |||||
| Proactively undertakes appropriate research to build client knowledge & help inform discussions | |||||
| Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates | |||||
| Proactively uses knowledge of client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs | |||||
| Successfully adapts solutions to reflect changes in client requirements | |||||
| Develops solutions which clients find easy to use and understand; adopts the clientโs perspective to aid product design | |||||
๐ Core - ๐ Planning and Organisation
Your expected level is ๐จโ๐ง Play3r
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Actively listens to identify and understand needs and objectives; asks questions to identify interests, views & motivations | ||||
| Understands the objectives of and participates actively in team ceremonies. Prepared and organised to make the most of squad time. | |||||
| Consults stakeholders when exploring solution options. | |||||
| Undertakes appropriate research to build client knowledge & help inform discussions | |||||
| Fully competent with the day-to-day use of JIRA and other productivity tools | |||||
| Proactively uses knowledge of the business, needs & objectives to drive the development & delivery of appropriate solutions | |||||
| Successfully adapts service provision to reflect changes in requirements | |||||
| Ensures stakeholders are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates | |||||
| ๐จโ๐ง Play3r | Develops clear, documented action plans, with realistic expectations & objectives | ||||
| Anticipates & realistically appraises potential problems or changes; develops contingency plans to ensure desired outcome is achieved effectively within agreed timelines | |||||
| Converts plans to task components for self and others, including timelines & targets | |||||
| Accurately tracks own development progress and effectively forecasts output | |||||
| Takes full responsibility for own productivity and output. | |||||
| Accurately identifies & secures required resources before implementing plans e.g. adequate capacity in team | |||||
| Able to balance time dedicated to maintaining existing business with business development | |||||
๐ Core - ๐คน Problem Solving
Your expected level is ๐จโ๐ง Play3r
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Takes immediate action or initiative to resolve issues preventing satisfactory work completion; including seeking help from others | ||||
| Comes to line manager with potential solutions to problems rather than just presenting the issue | |||||
| Considers past experience of similar situations & existing procedures to think through potential approaches to addressing problems | |||||
| Records solutions appropriately, with concise and complete explanations and justifications | |||||
| When asked can suggest some improvements to work processes to prevent future problems | |||||
| Refuses to become blocked. Tries to unblock themselves first before seeking help | |||||
| Distinguishes between relevant and irrelevant information in order to make logical decisions | |||||
| Openly acknowledge mistakes & takes action to rectify them | |||||
| ๐จโ๐ง Play3r | Uses research to better understand an issue and come to reasoned decisions about how to resolve a problem | ||||
| Identifies the root causes of blockers | |||||
| Uses visualisation tools (SWOT, brainstorming, cause-effect diagrams) to gain fuller understanding of issues | |||||
| Analytical; deduces meaning from numerical & verbal data sources & uses such data to generate solutions to current problems or future changes | |||||
| Where relevant develops tools or models to further analyse data sources e.g. to test assumptions or develop scenarios | |||||
๐ Core - ๐ฌ Communication
Your expected level is ๐ฉโ๐ซ Pr0
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Actively listens to project briefs and asks questions where necessary to clarify understanding of own role and the project as a whole | ||||
| Where unsure checks what the expectations are for the delivery of tasks | |||||
| Asks for feedback and advice where necessary to enable successful completion of delegated work | |||||
| Shows interpersonal sensitivity | |||||
| Communicates concisely and clearly, sticking to facts and avoiding jargon, acronyms or abbreviations where appropriate | |||||
| Treats all interactions with respect and compassion | |||||
| Establishes the quality and frequency of feedback required by manager / client and routinely meets these requirements | |||||
| Acts as a role model for corporate standards of integrity both within the business and externally | |||||
| ๐จโ๐ง Play3r | Maintains a constant dialogue with all project stakeholders to ensure a clear and joint understanding of project direction and progress | ||||
| Translates complex issues into simple terms and manageable chunks for others to understand | |||||
| Verifies that others have received, consumed and understood presented information during discussions | |||||
| Produces reports which are accurate, easily understood, succinct and worded appropriately for target audience | |||||
| Identifies assumptions, shares direction and tailors communication to audience. | |||||
| Communicates effectively to a wide range of stakeholders, e.g. sharing updates at all hands | |||||
| ๐ฉโ๐ซ Pr0 | Provides clear and easily understood briefs to others, making clear expected outcomes and which tasks are to be completed by whom | ||||
| Displays strong presentation/writing skills | |||||
| Ensures all relevant information is communicated to others to enable them to successfully execute delegated tasks | |||||
| Presents proposals in a clear and structured manner | |||||
| Produces and maintains clear & concise technical specifications throughout the project | |||||
| Seeks out and gives constructive, actionable feedback where valuable. | |||||
| Can gather influence and support for their work, confidently debating and defending their decisions and approach. | |||||
| Able to simply explain complex concepts and deliver difficult messages clearly. | |||||
๐ Core - ๐ฅ Striving For Success
Your expected level is ๐ฉโ๐ซ Pr0
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Tackles work with enthusiasm, and takes a positive outlook when things are difficult | ||||
| Shows commitment to work objectives & underlying tasks | |||||
| Willing to accept advice from others regarding how objectives could be achieved | |||||
| Sets deadlines and strives to meet them | |||||
| Gains a sense of achievement and self-satisfaction from successfully meeting targets and business needs | |||||
| Prepared to examine own skills and abilities to identify ways of improving performance e.g. discusses personal development with line manager | |||||
| ๐จโ๐ง Play3r | Perseveres to overcome obstacles / resistance until objectives are fully met and tasks completed | ||||
| Proactive in taking on extra tasks or responsibility | |||||
| Prepared to work flexibly, including working beyond standard hours in order to finish tasks to meet project deadlines | |||||
| Actively seeks out work and maintains to-do lists for personal peeves | |||||
| Self-motivated to achieve; shows initiative and performs to a high level with low levels of supervision | |||||
| Adopts good practice or new techniques from others. | |||||
| ๐ฉโ๐ซ Pr0 | Consistently reflects on own performance & seeks continuous improvement | ||||
| Seeks to exceed expectations | |||||
| Demonstrates an attention to detail and quality, and looks to evaluate solutions as part of a desire to drive quality improvement | |||||
| Aware of own credibility. Actively seeks to reinforce and enhance this | |||||
| Devotes time to expand technical expertise to inform and improve client solutions & work processes | |||||
| Seeks views of others and accepts constructive criticism | |||||
๐ Core - ๐จโ๐จโ๐ง Team Orientation
Your expected level is ๐ฉโ๐ซ Pr0
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Shows genuine commitment to the team and company | ||||
| Prepared to compromise or go with team decision | |||||
| Easily and quickly adapts to new challenges and ways of working | |||||
| Takes responsibility for own actions | |||||
| Has positive relationships with team members displaying high levels of reliability and responsibility | |||||
| Always ready and available to help others | |||||
| ๐จโ๐ง Play3r | Makes self available to others; proactively offers to assist others with activities to meet deadlines or manage short-term work pressures | ||||
| Regularly and pro-actively communicates with colleagues regarding project or task progress. | |||||
| Prepares for and actively participates in team meetings | |||||
| Willingly seeks input and ideas from colleagues | |||||
| ๐ฉโ๐ซ Pr0 | Demonstrates awareness of different perspectives, working styles and preferences in team | ||||
| Organises social or more formal team activities | |||||
| Provides constructive feedback and suggestions, including to more senior colleagues | |||||
| Defends colleagues in the face of unwarranted criticism | |||||
| Encourages and assists with the personal development of others | |||||
| Puts systems in place to encourage team communication and shared learning | |||||
| Demonstrates trust of team members by fully delegating tasks or projects | |||||
๐จโโ๏ธ Senior Infrastructure Engineer - ๐จโโ๏ธ Infrastructure Engineer
Actions - BETA
Summary
A senior Infrastructure Engineer leads the design and implementation of infrastructure solutions. The senior understands the broader business goals, taking into account requirements from stakeholders throughout the build process. A senior will take responsibility for technical direction for the planning, designing, and execution of testing efforts. The senior will coach other team members, and members of the engineering team, handing responsibility of basic tasks over, freeing themselves up for wider ranging considerations.
Criteria
๐ฏ Delivering Value - ๐ฉโ๐ซ Pr0
๐ Core
- Tracks and proactively reports team/project feature/value deliverance
- Monitors expenditure against budgets and initiates corrective action as required
- Monitors and reports on implementation of financial and technical investment decisions and activity in terms of ROI
- Proposals are accurately costed & accurately predict the iteration duration
- Makes informed decisions regarding the acceptance of projects based on their viability
- Proactively identifies risks and raises with senior leaders
- Makes robust business cases when requesting investment
๐ฏ Client Focus - ๐ฉโ๐ซ Pr0
๐ Core
- Utilises broad domain knowledge to recommend improved solutions
- Ability to deal with changing requirements from clients and changes in focus
- Represents the client and their interests in discussions, and ensures all decisions are made with the clientโs context considered
- Undertakes appropriate research to build Client knowledge & help inform discussions
- Maintains the customers best interests at heart. Designs solutions which are appropriate and add the required value.
๐ Planning and Organisation - ๐ฉโ๐ซ Pr0
๐ Core
- Manages multiple complex projects using established project management methodologies
- Integrates inputs from different sources/team members; optimises their contribution relevant to work programme
- Optimises the allocation of resources
- Assigns responsibilities and sets deadlines for tasks
- Identifies critical path activities from project plans; concentrates extra effort on tasks where any delays impact on overall deadline
- Sets/attends regular project meetings to assess progress against action plans and to ensure monitoring activity is routinely conducted
- Varies project plan activity sequencing and timelines according to available resource to avoid delays
๐คน Problem Solving - ๐ฉโ๐ซ Pr0
๐ Core
- Ensures recommendations are evidence based. Bases decisions on robust analysis of the situation
- Conducts option appraisal: systematically compares a number of approaches, weighs up relevant data before applying judgement; then makes recommendations.
- Considers financial, technical, security and other risks before taking action or making decisions
- Able to effectively and logically defend judgements if challenged
๐ฌ Communication - ๐ฉโ๐ซ Pr0
๐ Core
- Provides clear and easily understood briefs to others, making clear expected outcomes and which tasks are to be completed by whom
- Displays strong presentation/writing skills
- Ensures all relevant information is communicated to others to enable them to successfully execute delegated tasks
- Presents proposals in a clear and structured manner
- Produces and maintains clear & concise technical specifications throughout the project
- Seeks out and gives constructive, actionable feedback where valuable.
- Can gather influence and support for their work, confidently debating and defending their decisions and approach.
- Able to simply explain complex concepts and deliver difficult messages clearly.
๐ฅ Striving For Success - ๐ฉโ๐ซ Pr0
๐ Core
- Consistently reflects on own performance & seeks continuous improvement
- Seeks to exceed expectations
- Demonstrates an attention to detail and quality, and looks to evaluate solutions as part of a desire to drive quality improvement
- Aware of own credibility. Actively seeks to reinforce and enhance this
- Devotes time to expand technical expertise to inform and improve client solutions & work processes
- Seeks views of others and accepts constructive criticism
๐จโ๐จโ๐ง Team Orientation - ๐ง 1337
๐ Core
- Seeks to understand team needs, motivations, strengths, dynamics to inform and optimise working arrangements and team performance
- Employs robust methods for selecting team members for job roles
- Strives to identify ways to improve team working processes and enhance team performance
- Able to have difficult conversations where required
- Shares team success internally and with other divisions; supportively encourages admission of collective mistakes, encouraging the team to learn from their experiences
- Identifies sources of conflict within the team and acts in a facilitative manner to resolve conflict or improve cohesion
๐จโโ๏ธ Senior Infrastructure Engineer - ๐จโโ๏ธ Infrastructure Engineer
๐ Core - ๐ฏ Delivering Value
Your expected level is ๐ฉโ๐ซ Pr0
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Actively contributes to the design of products and solutions | ||||
| Aware of the value of providing outstanding client service and what can be done on a day-to-day basis to deliver this | |||||
| Justifies the use of business resources and suggested changes to processes in terms of value deliverance | |||||
| Clear on the purpose and value of all tasks and will seek clarification when not | |||||
| Accurately estimates the amount of effort required to complete projects, and performs duties to the required standard within agreed timescales | |||||
| Aware of competitive nature of the business, who we compete with and how UNiDAYS can be different | |||||
| ๐จโ๐ง Play3r | Bases recommendations on citable, sound analysis of risks, benefits and value | ||||
| Considers and discusses alternative ways of performing tasks to enhance productivity and delivery of value | |||||
| Demonstrate a robust approach to producing estimates i.e. breaking down tasks into sub-elements and quantifying time required | |||||
| Demonstrates appreciation of RoI when defining and performing tasks by vocally considering effort vs value return | |||||
| Identifies opportunities with existing products/solutions to further develop value opportunities | |||||
| Self-conscious of rabbit-holes, and can identify when in one | |||||
| Holds an iterative, and value-incrementing approach to solutions development, always considering MVP/S | |||||
| Doesnโt over-engineer or gold-plate solutions unnecessessarilly | |||||
| ๐ฉโ๐ซ Pr0 | Tracks and proactively reports team/project feature/value deliverance | ||||
| Monitors expenditure against budgets and initiates corrective action as required | |||||
| Monitors and reports on implementation of financial and technical investment decisions and activity in terms of ROI | |||||
| Proposals are accurately costed & accurately predict the iteration duration | |||||
| Makes informed decisions regarding the acceptance of projects based on their viability | |||||
| Proactively identifies risks and raises with senior leaders | |||||
| Makes robust business cases when requesting investment | |||||
๐ Core - ๐ฏ Client Focus
Your expected level is ๐ฉโ๐ซ Pr0
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Work activities are directed by, or focused on client needs; client remains primary focus | ||||
| Demonstrates a genuine interest in clients and visibly acts in their best interests | |||||
| Makes self-visible or available as a point of contact for clients | |||||
| Manages all client enquiries in a professional and understanding way | |||||
| Invites and receptive to client feedback | |||||
| Understands who their client and stakeholders are for every task | |||||
| Responds and meets client requests in a timely and appropriate manner | |||||
| ๐จโ๐ง Play3r | Actively listens to clients to identify and understand their needs and objectives; asks questions to identify client interests, views & motivations | ||||
| Consults clients when exploring solution options | |||||
| Proactively undertakes appropriate research to build client knowledge & help inform discussions | |||||
| Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates | |||||
| Proactively uses knowledge of client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs | |||||
| Successfully adapts solutions to reflect changes in client requirements | |||||
| Develops solutions which clients find easy to use and understand; adopts the clientโs perspective to aid product design | |||||
| ๐ฉโ๐ซ Pr0 | Utilises broad domain knowledge to recommend improved solutions | ||||
| Ability to deal with changing requirements from clients and changes in focus | |||||
| Represents the client and their interests in discussions, and ensures all decisions are made with the clientโs context considered | |||||
| Undertakes appropriate research to build Client knowledge & help inform discussions | |||||
| Maintains the customers best interests at heart. Designs solutions which are appropriate and add the required value. | |||||
๐ Core - ๐ Planning and Organisation
Your expected level is ๐ฉโ๐ซ Pr0
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Actively listens to identify and understand needs and objectives; asks questions to identify interests, views & motivations | ||||
| Understands the objectives of and participates actively in team ceremonies. Prepared and organised to make the most of squad time. | |||||
| Consults stakeholders when exploring solution options. | |||||
| Undertakes appropriate research to build client knowledge & help inform discussions | |||||
| Fully competent with the day-to-day use of JIRA and other productivity tools | |||||
| Proactively uses knowledge of the business, needs & objectives to drive the development & delivery of appropriate solutions | |||||
| Successfully adapts service provision to reflect changes in requirements | |||||
| Ensures stakeholders are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates | |||||
| ๐จโ๐ง Play3r | Develops clear, documented action plans, with realistic expectations & objectives | ||||
| Anticipates & realistically appraises potential problems or changes; develops contingency plans to ensure desired outcome is achieved effectively within agreed timelines | |||||
| Converts plans to task components for self and others, including timelines & targets | |||||
| Accurately tracks own development progress and effectively forecasts output | |||||
| Takes full responsibility for own productivity and output. | |||||
| Accurately identifies & secures required resources before implementing plans e.g. adequate capacity in team | |||||
| Able to balance time dedicated to maintaining existing business with business development | |||||
| ๐ฉโ๐ซ Pr0 | Manages multiple complex projects using established project management methodologies | ||||
| Integrates inputs from different sources/team members; optimises their contribution relevant to work programme | |||||
| Optimises the allocation of resources | |||||
| Assigns responsibilities and sets deadlines for tasks | |||||
| Identifies critical path activities from project plans; concentrates extra effort on tasks where any delays impact on overall deadline | |||||
| Sets/attends regular project meetings to assess progress against action plans and to ensure monitoring activity is routinely conducted | |||||
| Varies project plan activity sequencing and timelines according to available resource to avoid delays | |||||
๐ Core - ๐คน Problem Solving
Your expected level is ๐ฉโ๐ซ Pr0
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Takes immediate action or initiative to resolve issues preventing satisfactory work completion; including seeking help from others | ||||
| Comes to line manager with potential solutions to problems rather than just presenting the issue | |||||
| Considers past experience of similar situations & existing procedures to think through potential approaches to addressing problems | |||||
| Records solutions appropriately, with concise and complete explanations and justifications | |||||
| When asked can suggest some improvements to work processes to prevent future problems | |||||
| Refuses to become blocked. Tries to unblock themselves first before seeking help | |||||
| Distinguishes between relevant and irrelevant information in order to make logical decisions | |||||
| Openly acknowledge mistakes & takes action to rectify them | |||||
| ๐จโ๐ง Play3r | Uses research to better understand an issue and come to reasoned decisions about how to resolve a problem | ||||
| Identifies the root causes of blockers | |||||
| Uses visualisation tools (SWOT, brainstorming, cause-effect diagrams) to gain fuller understanding of issues | |||||
| Analytical; deduces meaning from numerical & verbal data sources & uses such data to generate solutions to current problems or future changes | |||||
| Where relevant develops tools or models to further analyse data sources e.g. to test assumptions or develop scenarios | |||||
| ๐ฉโ๐ซ Pr0 | Ensures recommendations are evidence based. Bases decisions on robust analysis of the situation | ||||
| Conducts option appraisal: systematically compares a number of approaches, weighs up relevant data before applying judgement; then makes recommendations. | |||||
| Considers financial, technical, security and other risks before taking action or making decisions | |||||
| Able to effectively and logically defend judgements if challenged | |||||
๐ Core - ๐ฌ Communication
Your expected level is ๐ฉโ๐ซ Pr0
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Actively listens to project briefs and asks questions where necessary to clarify understanding of own role and the project as a whole | ||||
| Where unsure checks what the expectations are for the delivery of tasks | |||||
| Asks for feedback and advice where necessary to enable successful completion of delegated work | |||||
| Shows interpersonal sensitivity | |||||
| Communicates concisely and clearly, sticking to facts and avoiding jargon, acronyms or abbreviations where appropriate | |||||
| Treats all interactions with respect and compassion | |||||
| Establishes the quality and frequency of feedback required by manager / client and routinely meets these requirements | |||||
| Acts as a role model for corporate standards of integrity both within the business and externally | |||||
| ๐จโ๐ง Play3r | Maintains a constant dialogue with all project stakeholders to ensure a clear and joint understanding of project direction and progress | ||||
| Translates complex issues into simple terms and manageable chunks for others to understand | |||||
| Verifies that others have received, consumed and understood presented information during discussions | |||||
| Produces reports which are accurate, easily understood, succinct and worded appropriately for target audience | |||||
| Identifies assumptions, shares direction and tailors communication to audience. | |||||
| Communicates effectively to a wide range of stakeholders, e.g. sharing updates at all hands | |||||
| ๐ฉโ๐ซ Pr0 | Provides clear and easily understood briefs to others, making clear expected outcomes and which tasks are to be completed by whom | ||||
| Displays strong presentation/writing skills | |||||
| Ensures all relevant information is communicated to others to enable them to successfully execute delegated tasks | |||||
| Presents proposals in a clear and structured manner | |||||
| Produces and maintains clear & concise technical specifications throughout the project | |||||
| Seeks out and gives constructive, actionable feedback where valuable. | |||||
| Can gather influence and support for their work, confidently debating and defending their decisions and approach. | |||||
| Able to simply explain complex concepts and deliver difficult messages clearly. | |||||
๐ Core - ๐ฅ Striving For Success
Your expected level is ๐ฉโ๐ซ Pr0
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Tackles work with enthusiasm, and takes a positive outlook when things are difficult | ||||
| Shows commitment to work objectives & underlying tasks | |||||
| Willing to accept advice from others regarding how objectives could be achieved | |||||
| Sets deadlines and strives to meet them | |||||
| Gains a sense of achievement and self-satisfaction from successfully meeting targets and business needs | |||||
| Prepared to examine own skills and abilities to identify ways of improving performance e.g. discusses personal development with line manager | |||||
| ๐จโ๐ง Play3r | Perseveres to overcome obstacles / resistance until objectives are fully met and tasks completed | ||||
| Proactive in taking on extra tasks or responsibility | |||||
| Prepared to work flexibly, including working beyond standard hours in order to finish tasks to meet project deadlines | |||||
| Actively seeks out work and maintains to-do lists for personal peeves | |||||
| Self-motivated to achieve; shows initiative and performs to a high level with low levels of supervision | |||||
| Adopts good practice or new techniques from others. | |||||
| ๐ฉโ๐ซ Pr0 | Consistently reflects on own performance & seeks continuous improvement | ||||
| Seeks to exceed expectations | |||||
| Demonstrates an attention to detail and quality, and looks to evaluate solutions as part of a desire to drive quality improvement | |||||
| Aware of own credibility. Actively seeks to reinforce and enhance this | |||||
| Devotes time to expand technical expertise to inform and improve client solutions & work processes | |||||
| Seeks views of others and accepts constructive criticism | |||||
๐ Core - ๐จโ๐จโ๐ง Team Orientation
Your expected level is ๐ง 1337
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Shows genuine commitment to the team and company | ||||
| Prepared to compromise or go with team decision | |||||
| Easily and quickly adapts to new challenges and ways of working | |||||
| Takes responsibility for own actions | |||||
| Has positive relationships with team members displaying high levels of reliability and responsibility | |||||
| Always ready and available to help others | |||||
| ๐จโ๐ง Play3r | Makes self available to others; proactively offers to assist others with activities to meet deadlines or manage short-term work pressures | ||||
| Regularly and pro-actively communicates with colleagues regarding project or task progress. | |||||
| Prepares for and actively participates in team meetings | |||||
| Willingly seeks input and ideas from colleagues | |||||
| ๐ฉโ๐ซ Pr0 | Demonstrates awareness of different perspectives, working styles and preferences in team | ||||
| Organises social or more formal team activities | |||||
| Provides constructive feedback and suggestions, including to more senior colleagues | |||||
| Defends colleagues in the face of unwarranted criticism | |||||
| Encourages and assists with the personal development of others | |||||
| Puts systems in place to encourage team communication and shared learning | |||||
| Demonstrates trust of team members by fully delegating tasks or projects | |||||
| ๐ง 1337 | Seeks to understand team needs, motivations, strengths, dynamics to inform and optimise working arrangements and team performance | ||||
| Employs robust methods for selecting team members for job roles | |||||
| Strives to identify ways to improve team working processes and enhance team performance | |||||
| Able to have difficult conversations where required | |||||
| Shares team success internally and with other divisions; supportively encourages admission of collective mistakes, encouraging the team to learn from their experiences | |||||
| Identifies sources of conflict within the team and acts in a facilitative manner to resolve conflict or improve cohesion | |||||
๐จโโ๏ธ Lead Infrastructure Engineer - ๐จโโ๏ธ Infrastructure Engineer
Actions - BETA
Summary
The main focus of the Infrastructure Lead is to lead and manage the Infrastructure team. The lead handles oversees delivery of cloud services to the rest of the business, primarily Data and Engineering. Part of the role is ensuring that services are reliable, scalable, and secure. The lead takes control of costings, ensuring value for money and predictability via cost analysis. The development of the Infrastructure team, via thoughtful leadership and coaching is important. The team must keep up to date on the latest advancements in cloud technology, so that, the business can do the same.
Criteria
๐ฏ Delivering Value - ๐ง 1337
๐ Core
- Tracks team / department / company KPIs and maintains robust forecasts
- Conducts detailed planning/modelling of new proposals to comprehensively evaluate the value/RoI impact of options.
- Has a sound understanding of accountancy terms linked to business accounts; applies knowledge to inform business operations
- Manages technical/financial risks, develops robust systems to mitigate any identified risks.
- Employs robust and evidence based approach to developing strategy; works to understand audience dynamics, clearly identify needs, segment of the audience, offer competitively advantaged products and services.
๐ฏ Client Focus - ๐ง 1337
๐ Core
- Conceives and drives the development of solutions that anticipate impending client needs
- Ability to read clients and agree desired outcomes that are mutually beneficial i.e. win/win outcomes
- Proactively uses knowledge of the client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs
- Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates.
๐ Planning and Organisation - ๐ง 1337
๐ Core
- Conducts a robust situational analysis โ market/technology attractiveness & competitive position
- Devises strategies aligned to analysis of market/technology; aware of alternative strategic options
- Segments the market to identify most value generating client groups or segments; positions company offer to satisfy needs of key user groups
- Sets SMART Strategic objectives/goals; devises critical success factors (CSFs) aligned to strategy; sets KPIs/performance metrics to track implementation
- Presents evidence (e.g. DAM, Verification, usage, impressions) to justify strategy adopted
- Outlines exactly how strategy will be delivered; clarifies accountabilities, workload, resources needed, milestones and expectations
๐คน Problem Solving - ๐ง 1337
๐ Core
- Makes sound judgement even when making complex or difficult decisions or when under time pressures.
- Sets processes for managing business risk
- Takes full accountability for implementing resultant decisions
- Identifies potential blockers before they occur, and prevents them
๐ฌ Communication - ๐ง 1337
๐ Core
- Ensures the team has strong relationships with stakeholders, fully recognises their constraints and concerns and creates mutual recognition and trust.
- Consistently and frequently communicates / demonstrates organisational values, expectations and boundaries
- Communicates business needs to others, conveying the importance of these needs from all perspectives
- Produces detailed and accurate delivery plans, presenting them objectively and transparently
- Motivates and engages employees through communication
- Articulates and unites a team behind a clear and compelling vision, mission and strategy, along multiple time horizons.
๐ฅ Striving For Success - ๐ง 1337
๐ Core
- Consistently strives to achieve targets or goals at a team/departmental/company level
- Prepared to take calculated risks to improve performance/delivery
- Is never satisfied with current business performance; continually seeks to improve business performance & drive the organisation forward
- Monitors business performance
- Seeks ways to enhance team performance; reinforces and rewards positive achievements to encourage further improvement
- Pursues potential business opportunity leads, or creates openings for others
- Prepared to constructively challenge the practices or rationale of others in order to improve client solutions or work processes
๐จโ๐จโ๐ง Team Orientation - ๐ง 1337
๐ Core
- Seeks to understand team needs, motivations, strengths, dynamics to inform and optimise working arrangements and team performance
- Employs robust methods for selecting team members for job roles
- Strives to identify ways to improve team working processes and enhance team performance
- Able to have difficult conversations where required
- Shares team success internally and with other divisions; supportively encourages admission of collective mistakes, encouraging the team to learn from their experiences
- Identifies sources of conflict within the team and acts in a facilitative manner to resolve conflict or improve cohesion
๐จโโ๏ธ Lead Infrastructure Engineer - ๐จโโ๏ธ Infrastructure Engineer
๐ Core - ๐ฏ Delivering Value
Your expected level is ๐ง 1337
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Actively contributes to the design of products and solutions | ||||
| Aware of the value of providing outstanding client service and what can be done on a day-to-day basis to deliver this | |||||
| Justifies the use of business resources and suggested changes to processes in terms of value deliverance | |||||
| Clear on the purpose and value of all tasks and will seek clarification when not | |||||
| Accurately estimates the amount of effort required to complete projects, and performs duties to the required standard within agreed timescales | |||||
| Aware of competitive nature of the business, who we compete with and how UNiDAYS can be different | |||||
| ๐จโ๐ง Play3r | Bases recommendations on citable, sound analysis of risks, benefits and value | ||||
| Considers and discusses alternative ways of performing tasks to enhance productivity and delivery of value | |||||
| Demonstrate a robust approach to producing estimates i.e. breaking down tasks into sub-elements and quantifying time required | |||||
| Demonstrates appreciation of RoI when defining and performing tasks by vocally considering effort vs value return | |||||
| Identifies opportunities with existing products/solutions to further develop value opportunities | |||||
| Self-conscious of rabbit-holes, and can identify when in one | |||||
| Holds an iterative, and value-incrementing approach to solutions development, always considering MVP/S | |||||
| Doesnโt over-engineer or gold-plate solutions unnecessessarilly | |||||
| ๐ฉโ๐ซ Pr0 | Tracks and proactively reports team/project feature/value deliverance | ||||
| Monitors expenditure against budgets and initiates corrective action as required | |||||
| Monitors and reports on implementation of financial and technical investment decisions and activity in terms of ROI | |||||
| Proposals are accurately costed & accurately predict the iteration duration | |||||
| Makes informed decisions regarding the acceptance of projects based on their viability | |||||
| Proactively identifies risks and raises with senior leaders | |||||
| Makes robust business cases when requesting investment | |||||
| ๐ง 1337 | Tracks team / department / company KPIs and maintains robust forecasts | ||||
| Conducts detailed planning/modelling of new proposals to comprehensively evaluate the value/RoI impact of options. | |||||
| Has a sound understanding of accountancy terms linked to business accounts; applies knowledge to inform business operations | |||||
| Manages technical/financial risks, develops robust systems to mitigate any identified risks. | |||||
| Employs robust and evidence based approach to developing strategy; works to understand audience dynamics, clearly identify needs, segment of the audience, offer competitively advantaged products and services. | |||||
๐ Core - ๐ฏ Client Focus
Your expected level is ๐ง 1337
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Work activities are directed by, or focused on client needs; client remains primary focus | ||||
| Demonstrates a genuine interest in clients and visibly acts in their best interests | |||||
| Makes self-visible or available as a point of contact for clients | |||||
| Manages all client enquiries in a professional and understanding way | |||||
| Invites and receptive to client feedback | |||||
| Understands who their client and stakeholders are for every task | |||||
| Responds and meets client requests in a timely and appropriate manner | |||||
| ๐จโ๐ง Play3r | Actively listens to clients to identify and understand their needs and objectives; asks questions to identify client interests, views & motivations | ||||
| Consults clients when exploring solution options | |||||
| Proactively undertakes appropriate research to build client knowledge & help inform discussions | |||||
| Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates | |||||
| Proactively uses knowledge of client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs | |||||
| Successfully adapts solutions to reflect changes in client requirements | |||||
| Develops solutions which clients find easy to use and understand; adopts the clientโs perspective to aid product design | |||||
| ๐ฉโ๐ซ Pr0 | Utilises broad domain knowledge to recommend improved solutions | ||||
| Ability to deal with changing requirements from clients and changes in focus | |||||
| Represents the client and their interests in discussions, and ensures all decisions are made with the clientโs context considered | |||||
| Undertakes appropriate research to build Client knowledge & help inform discussions | |||||
| Maintains the customers best interests at heart. Designs solutions which are appropriate and add the required value. | |||||
| ๐ง 1337 | Conceives and drives the development of solutions that anticipate impending client needs | ||||
| Ability to read clients and agree desired outcomes that are mutually beneficial i.e. win/win outcomes | |||||
| Proactively uses knowledge of the client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs | |||||
| Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates. | |||||
๐ Core - ๐ Planning and Organisation
Your expected level is ๐ง 1337
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Actively listens to identify and understand needs and objectives; asks questions to identify interests, views & motivations | ||||
| Understands the objectives of and participates actively in team ceremonies. Prepared and organised to make the most of squad time. | |||||
| Consults stakeholders when exploring solution options. | |||||
| Undertakes appropriate research to build client knowledge & help inform discussions | |||||
| Fully competent with the day-to-day use of JIRA and other productivity tools | |||||
| Proactively uses knowledge of the business, needs & objectives to drive the development & delivery of appropriate solutions | |||||
| Successfully adapts service provision to reflect changes in requirements | |||||
| Ensures stakeholders are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates | |||||
| ๐จโ๐ง Play3r | Develops clear, documented action plans, with realistic expectations & objectives | ||||
| Anticipates & realistically appraises potential problems or changes; develops contingency plans to ensure desired outcome is achieved effectively within agreed timelines | |||||
| Converts plans to task components for self and others, including timelines & targets | |||||
| Accurately tracks own development progress and effectively forecasts output | |||||
| Takes full responsibility for own productivity and output. | |||||
| Accurately identifies & secures required resources before implementing plans e.g. adequate capacity in team | |||||
| Able to balance time dedicated to maintaining existing business with business development | |||||
| ๐ฉโ๐ซ Pr0 | Manages multiple complex projects using established project management methodologies | ||||
| Integrates inputs from different sources/team members; optimises their contribution relevant to work programme | |||||
| Optimises the allocation of resources | |||||
| Assigns responsibilities and sets deadlines for tasks | |||||
| Identifies critical path activities from project plans; concentrates extra effort on tasks where any delays impact on overall deadline | |||||
| Sets/attends regular project meetings to assess progress against action plans and to ensure monitoring activity is routinely conducted | |||||
| Varies project plan activity sequencing and timelines according to available resource to avoid delays | |||||
| ๐ง 1337 | Conducts a robust situational analysis โ market/technology attractiveness & competitive position | ||||
| Devises strategies aligned to analysis of market/technology; aware of alternative strategic options | |||||
| Segments the market to identify most value generating client groups or segments; positions company offer to satisfy needs of key user groups | |||||
| Sets SMART Strategic objectives/goals; devises critical success factors (CSFs) aligned to strategy; sets KPIs/performance metrics to track implementation | |||||
| Presents evidence (e.g. DAM, Verification, usage, impressions) to justify strategy adopted | |||||
| Outlines exactly how strategy will be delivered; clarifies accountabilities, workload, resources needed, milestones and expectations | |||||
๐ Core - ๐คน Problem Solving
Your expected level is ๐ง 1337
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Takes immediate action or initiative to resolve issues preventing satisfactory work completion; including seeking help from others | ||||
| Comes to line manager with potential solutions to problems rather than just presenting the issue | |||||
| Considers past experience of similar situations & existing procedures to think through potential approaches to addressing problems | |||||
| Records solutions appropriately, with concise and complete explanations and justifications | |||||
| When asked can suggest some improvements to work processes to prevent future problems | |||||
| Refuses to become blocked. Tries to unblock themselves first before seeking help | |||||
| Distinguishes between relevant and irrelevant information in order to make logical decisions | |||||
| Openly acknowledge mistakes & takes action to rectify them | |||||
| ๐จโ๐ง Play3r | Uses research to better understand an issue and come to reasoned decisions about how to resolve a problem | ||||
| Identifies the root causes of blockers | |||||
| Uses visualisation tools (SWOT, brainstorming, cause-effect diagrams) to gain fuller understanding of issues | |||||
| Analytical; deduces meaning from numerical & verbal data sources & uses such data to generate solutions to current problems or future changes | |||||
| Where relevant develops tools or models to further analyse data sources e.g. to test assumptions or develop scenarios | |||||
| ๐ฉโ๐ซ Pr0 | Ensures recommendations are evidence based. Bases decisions on robust analysis of the situation | ||||
| Conducts option appraisal: systematically compares a number of approaches, weighs up relevant data before applying judgement; then makes recommendations. | |||||
| Considers financial, technical, security and other risks before taking action or making decisions | |||||
| Able to effectively and logically defend judgements if challenged | |||||
| ๐ง 1337 | Makes sound judgement even when making complex or difficult decisions or when under time pressures. | ||||
| Sets processes for managing business risk | |||||
| Takes full accountability for implementing resultant decisions | |||||
| Identifies potential blockers before they occur, and prevents them | |||||
๐ Core - ๐ฌ Communication
Your expected level is ๐ง 1337
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Actively listens to project briefs and asks questions where necessary to clarify understanding of own role and the project as a whole | ||||
| Where unsure checks what the expectations are for the delivery of tasks | |||||
| Asks for feedback and advice where necessary to enable successful completion of delegated work | |||||
| Shows interpersonal sensitivity | |||||
| Communicates concisely and clearly, sticking to facts and avoiding jargon, acronyms or abbreviations where appropriate | |||||
| Treats all interactions with respect and compassion | |||||
| Establishes the quality and frequency of feedback required by manager / client and routinely meets these requirements | |||||
| Acts as a role model for corporate standards of integrity both within the business and externally | |||||
| ๐จโ๐ง Play3r | Maintains a constant dialogue with all project stakeholders to ensure a clear and joint understanding of project direction and progress | ||||
| Translates complex issues into simple terms and manageable chunks for others to understand | |||||
| Verifies that others have received, consumed and understood presented information during discussions | |||||
| Produces reports which are accurate, easily understood, succinct and worded appropriately for target audience | |||||
| Identifies assumptions, shares direction and tailors communication to audience. | |||||
| Communicates effectively to a wide range of stakeholders, e.g. sharing updates at all hands | |||||
| ๐ฉโ๐ซ Pr0 | Provides clear and easily understood briefs to others, making clear expected outcomes and which tasks are to be completed by whom | ||||
| Displays strong presentation/writing skills | |||||
| Ensures all relevant information is communicated to others to enable them to successfully execute delegated tasks | |||||
| Presents proposals in a clear and structured manner | |||||
| Produces and maintains clear & concise technical specifications throughout the project | |||||
| Seeks out and gives constructive, actionable feedback where valuable. | |||||
| Can gather influence and support for their work, confidently debating and defending their decisions and approach. | |||||
| Able to simply explain complex concepts and deliver difficult messages clearly. | |||||
| ๐ง 1337 | Ensures the team has strong relationships with stakeholders, fully recognises their constraints and concerns and creates mutual recognition and trust. | ||||
| Consistently and frequently communicates / demonstrates organisational values, expectations and boundaries | |||||
| Communicates business needs to others, conveying the importance of these needs from all perspectives | |||||
| Produces detailed and accurate delivery plans, presenting them objectively and transparently | |||||
| Motivates and engages employees through communication | |||||
| Articulates and unites a team behind a clear and compelling vision, mission and strategy, along multiple time horizons. | |||||
๐ Core - ๐ฅ Striving For Success
Your expected level is ๐ง 1337
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Tackles work with enthusiasm, and takes a positive outlook when things are difficult | ||||
| Shows commitment to work objectives & underlying tasks | |||||
| Willing to accept advice from others regarding how objectives could be achieved | |||||
| Sets deadlines and strives to meet them | |||||
| Gains a sense of achievement and self-satisfaction from successfully meeting targets and business needs | |||||
| Prepared to examine own skills and abilities to identify ways of improving performance e.g. discusses personal development with line manager | |||||
| ๐จโ๐ง Play3r | Perseveres to overcome obstacles / resistance until objectives are fully met and tasks completed | ||||
| Proactive in taking on extra tasks or responsibility | |||||
| Prepared to work flexibly, including working beyond standard hours in order to finish tasks to meet project deadlines | |||||
| Actively seeks out work and maintains to-do lists for personal peeves | |||||
| Self-motivated to achieve; shows initiative and performs to a high level with low levels of supervision | |||||
| Adopts good practice or new techniques from others. | |||||
| ๐ฉโ๐ซ Pr0 | Consistently reflects on own performance & seeks continuous improvement | ||||
| Seeks to exceed expectations | |||||
| Demonstrates an attention to detail and quality, and looks to evaluate solutions as part of a desire to drive quality improvement | |||||
| Aware of own credibility. Actively seeks to reinforce and enhance this | |||||
| Devotes time to expand technical expertise to inform and improve client solutions & work processes | |||||
| Seeks views of others and accepts constructive criticism | |||||
| ๐ง 1337 | Consistently strives to achieve targets or goals at a team/departmental/company level | ||||
| Prepared to take calculated risks to improve performance/delivery | |||||
| Is never satisfied with current business performance; continually seeks to improve business performance & drive the organisation forward | |||||
| Monitors business performance | |||||
| Seeks ways to enhance team performance; reinforces and rewards positive achievements to encourage further improvement | |||||
| Pursues potential business opportunity leads, or creates openings for others | |||||
| Prepared to constructively challenge the practices or rationale of others in order to improve client solutions or work processes | |||||
๐ Core - ๐จโ๐จโ๐ง Team Orientation
Your expected level is ๐ง 1337
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Shows genuine commitment to the team and company | ||||
| Prepared to compromise or go with team decision | |||||
| Easily and quickly adapts to new challenges and ways of working | |||||
| Takes responsibility for own actions | |||||
| Has positive relationships with team members displaying high levels of reliability and responsibility | |||||
| Always ready and available to help others | |||||
| ๐จโ๐ง Play3r | Makes self available to others; proactively offers to assist others with activities to meet deadlines or manage short-term work pressures | ||||
| Regularly and pro-actively communicates with colleagues regarding project or task progress. | |||||
| Prepares for and actively participates in team meetings | |||||
| Willingly seeks input and ideas from colleagues | |||||
| ๐ฉโ๐ซ Pr0 | Demonstrates awareness of different perspectives, working styles and preferences in team | ||||
| Organises social or more formal team activities | |||||
| Provides constructive feedback and suggestions, including to more senior colleagues | |||||
| Defends colleagues in the face of unwarranted criticism | |||||
| Encourages and assists with the personal development of others | |||||
| Puts systems in place to encourage team communication and shared learning | |||||
| Demonstrates trust of team members by fully delegating tasks or projects | |||||
| ๐ง 1337 | Seeks to understand team needs, motivations, strengths, dynamics to inform and optimise working arrangements and team performance | ||||
| Employs robust methods for selecting team members for job roles | |||||
| Strives to identify ways to improve team working processes and enhance team performance | |||||
| Able to have difficult conversations where required | |||||
| Shares team success internally and with other divisions; supportively encourages admission of collective mistakes, encouraging the team to learn from their experiences | |||||
| Identifies sources of conflict within the team and acts in a facilitative manner to resolve conflict or improve cohesion | |||||
๐จโโ๏ธ Software Architect
Summary
Level Overview
| ๐ Core | |||||||
|---|---|---|---|---|---|---|---|
| ๐ฏ Delivering Value | ๐ฏ Client Focus | ๐ Planning and Organisation | ๐คน Problem Solving | ๐ฌ Communication | ๐ฅ Striving For Success | ๐จโ๐จโ๐ง Team Orientation | |
| ๐จโโ๏ธ Software Architect | ๐ง 1337 | ๐ง 1337 | ๐ง 1337 | ๐ง 1337 | ๐ง 1337 | ๐ง 1337 | ๐ง 1337 |
| ๐จโโ๏ธ Senior Software Architect | ๐ง 1337 | ๐ง 1337 | ๐ง 1337 | ๐ง 1337 | ๐ง 1337 | ๐ง 1337 | ๐ง 1337 |
๐จโโ๏ธ Software Architect - ๐จโโ๏ธ Software Architect
Actions - BETA
Summary
A software architect needs to interact with users, Product Managers, and Engineers in order to envision, model and provide initial models and designs that can be built. The role of a software architect includes collaborative working with humility and providing mentoring as required. The architect should sit across all squads, providing assistance and advice to all squad members, on system design best practices.
Criteria
๐ฏ Delivering Value - ๐ง 1337
๐ Core
- Tracks team / department / company KPIs and maintains robust forecasts
- Conducts detailed planning/modelling of new proposals to comprehensively evaluate the value/RoI impact of options.
- Has a sound understanding of accountancy terms linked to business accounts; applies knowledge to inform business operations
- Manages technical/financial risks, develops robust systems to mitigate any identified risks.
- Employs robust and evidence based approach to developing strategy; works to understand audience dynamics, clearly identify needs, segment of the audience, offer competitively advantaged products and services.
๐ฏ Client Focus - ๐ง 1337
๐ Core
- Conceives and drives the development of solutions that anticipate impending client needs
- Ability to read clients and agree desired outcomes that are mutually beneficial i.e. win/win outcomes
- Proactively uses knowledge of the client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs
- Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates.
๐ Planning and Organisation - ๐ง 1337
๐ Core
- Conducts a robust situational analysis โ market/technology attractiveness & competitive position
- Devises strategies aligned to analysis of market/technology; aware of alternative strategic options
- Segments the market to identify most value generating client groups or segments; positions company offer to satisfy needs of key user groups
- Sets SMART Strategic objectives/goals; devises critical success factors (CSFs) aligned to strategy; sets KPIs/performance metrics to track implementation
- Presents evidence (e.g. DAM, Verification, usage, impressions) to justify strategy adopted
- Outlines exactly how strategy will be delivered; clarifies accountabilities, workload, resources needed, milestones and expectations
๐คน Problem Solving - ๐ง 1337
๐ Core
- Makes sound judgement even when making complex or difficult decisions or when under time pressures.
- Sets processes for managing business risk
- Takes full accountability for implementing resultant decisions
- Identifies potential blockers before they occur, and prevents them
๐ฌ Communication - ๐ง 1337
๐ Core
- Ensures the team has strong relationships with stakeholders, fully recognises their constraints and concerns and creates mutual recognition and trust.
- Consistently and frequently communicates / demonstrates organisational values, expectations and boundaries
- Communicates business needs to others, conveying the importance of these needs from all perspectives
- Produces detailed and accurate delivery plans, presenting them objectively and transparently
- Motivates and engages employees through communication
- Articulates and unites a team behind a clear and compelling vision, mission and strategy, along multiple time horizons.
๐ฅ Striving For Success - ๐ง 1337
๐ Core
- Consistently strives to achieve targets or goals at a team/departmental/company level
- Prepared to take calculated risks to improve performance/delivery
- Is never satisfied with current business performance; continually seeks to improve business performance & drive the organisation forward
- Monitors business performance
- Seeks ways to enhance team performance; reinforces and rewards positive achievements to encourage further improvement
- Pursues potential business opportunity leads, or creates openings for others
- Prepared to constructively challenge the practices or rationale of others in order to improve client solutions or work processes
๐จโ๐จโ๐ง Team Orientation - ๐ง 1337
๐ Core
- Seeks to understand team needs, motivations, strengths, dynamics to inform and optimise working arrangements and team performance
- Employs robust methods for selecting team members for job roles
- Strives to identify ways to improve team working processes and enhance team performance
- Able to have difficult conversations where required
- Shares team success internally and with other divisions; supportively encourages admission of collective mistakes, encouraging the team to learn from their experiences
- Identifies sources of conflict within the team and acts in a facilitative manner to resolve conflict or improve cohesion
๐จโโ๏ธ Software Architect - ๐จโโ๏ธ Software Architect
๐ Core - ๐ฏ Delivering Value
Your expected level is ๐ง 1337
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Actively contributes to the design of products and solutions | ||||
| Aware of the value of providing outstanding client service and what can be done on a day-to-day basis to deliver this | |||||
| Justifies the use of business resources and suggested changes to processes in terms of value deliverance | |||||
| Clear on the purpose and value of all tasks and will seek clarification when not | |||||
| Accurately estimates the amount of effort required to complete projects, and performs duties to the required standard within agreed timescales | |||||
| Aware of competitive nature of the business, who we compete with and how UNiDAYS can be different | |||||
| ๐จโ๐ง Play3r | Bases recommendations on citable, sound analysis of risks, benefits and value | ||||
| Considers and discusses alternative ways of performing tasks to enhance productivity and delivery of value | |||||
| Demonstrate a robust approach to producing estimates i.e. breaking down tasks into sub-elements and quantifying time required | |||||
| Demonstrates appreciation of RoI when defining and performing tasks by vocally considering effort vs value return | |||||
| Identifies opportunities with existing products/solutions to further develop value opportunities | |||||
| Self-conscious of rabbit-holes, and can identify when in one | |||||
| Holds an iterative, and value-incrementing approach to solutions development, always considering MVP/S | |||||
| Doesnโt over-engineer or gold-plate solutions unnecessessarilly | |||||
| ๐ฉโ๐ซ Pr0 | Tracks and proactively reports team/project feature/value deliverance | ||||
| Monitors expenditure against budgets and initiates corrective action as required | |||||
| Monitors and reports on implementation of financial and technical investment decisions and activity in terms of ROI | |||||
| Proposals are accurately costed & accurately predict the iteration duration | |||||
| Makes informed decisions regarding the acceptance of projects based on their viability | |||||
| Proactively identifies risks and raises with senior leaders | |||||
| Makes robust business cases when requesting investment | |||||
| ๐ง 1337 | Tracks team / department / company KPIs and maintains robust forecasts | ||||
| Conducts detailed planning/modelling of new proposals to comprehensively evaluate the value/RoI impact of options. | |||||
| Has a sound understanding of accountancy terms linked to business accounts; applies knowledge to inform business operations | |||||
| Manages technical/financial risks, develops robust systems to mitigate any identified risks. | |||||
| Employs robust and evidence based approach to developing strategy; works to understand audience dynamics, clearly identify needs, segment of the audience, offer competitively advantaged products and services. | |||||
๐ Core - ๐ฏ Client Focus
Your expected level is ๐ง 1337
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Work activities are directed by, or focused on client needs; client remains primary focus | ||||
| Demonstrates a genuine interest in clients and visibly acts in their best interests | |||||
| Makes self-visible or available as a point of contact for clients | |||||
| Manages all client enquiries in a professional and understanding way | |||||
| Invites and receptive to client feedback | |||||
| Understands who their client and stakeholders are for every task | |||||
| Responds and meets client requests in a timely and appropriate manner | |||||
| ๐จโ๐ง Play3r | Actively listens to clients to identify and understand their needs and objectives; asks questions to identify client interests, views & motivations | ||||
| Consults clients when exploring solution options | |||||
| Proactively undertakes appropriate research to build client knowledge & help inform discussions | |||||
| Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates | |||||
| Proactively uses knowledge of client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs | |||||
| Successfully adapts solutions to reflect changes in client requirements | |||||
| Develops solutions which clients find easy to use and understand; adopts the clientโs perspective to aid product design | |||||
| ๐ฉโ๐ซ Pr0 | Utilises broad domain knowledge to recommend improved solutions | ||||
| Ability to deal with changing requirements from clients and changes in focus | |||||
| Represents the client and their interests in discussions, and ensures all decisions are made with the clientโs context considered | |||||
| Undertakes appropriate research to build Client knowledge & help inform discussions | |||||
| Maintains the customers best interests at heart. Designs solutions which are appropriate and add the required value. | |||||
| ๐ง 1337 | Conceives and drives the development of solutions that anticipate impending client needs | ||||
| Ability to read clients and agree desired outcomes that are mutually beneficial i.e. win/win outcomes | |||||
| Proactively uses knowledge of the client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs | |||||
| Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates. | |||||
๐ Core - ๐ Planning and Organisation
Your expected level is ๐ง 1337
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Actively listens to identify and understand needs and objectives; asks questions to identify interests, views & motivations | ||||
| Understands the objectives of and participates actively in team ceremonies. Prepared and organised to make the most of squad time. | |||||
| Consults stakeholders when exploring solution options. | |||||
| Undertakes appropriate research to build client knowledge & help inform discussions | |||||
| Fully competent with the day-to-day use of JIRA and other productivity tools | |||||
| Proactively uses knowledge of the business, needs & objectives to drive the development & delivery of appropriate solutions | |||||
| Successfully adapts service provision to reflect changes in requirements | |||||
| Ensures stakeholders are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates | |||||
| ๐จโ๐ง Play3r | Develops clear, documented action plans, with realistic expectations & objectives | ||||
| Anticipates & realistically appraises potential problems or changes; develops contingency plans to ensure desired outcome is achieved effectively within agreed timelines | |||||
| Converts plans to task components for self and others, including timelines & targets | |||||
| Accurately tracks own development progress and effectively forecasts output | |||||
| Takes full responsibility for own productivity and output. | |||||
| Accurately identifies & secures required resources before implementing plans e.g. adequate capacity in team | |||||
| Able to balance time dedicated to maintaining existing business with business development | |||||
| ๐ฉโ๐ซ Pr0 | Manages multiple complex projects using established project management methodologies | ||||
| Integrates inputs from different sources/team members; optimises their contribution relevant to work programme | |||||
| Optimises the allocation of resources | |||||
| Assigns responsibilities and sets deadlines for tasks | |||||
| Identifies critical path activities from project plans; concentrates extra effort on tasks where any delays impact on overall deadline | |||||
| Sets/attends regular project meetings to assess progress against action plans and to ensure monitoring activity is routinely conducted | |||||
| Varies project plan activity sequencing and timelines according to available resource to avoid delays | |||||
| ๐ง 1337 | Conducts a robust situational analysis โ market/technology attractiveness & competitive position | ||||
| Devises strategies aligned to analysis of market/technology; aware of alternative strategic options | |||||
| Segments the market to identify most value generating client groups or segments; positions company offer to satisfy needs of key user groups | |||||
| Sets SMART Strategic objectives/goals; devises critical success factors (CSFs) aligned to strategy; sets KPIs/performance metrics to track implementation | |||||
| Presents evidence (e.g. DAM, Verification, usage, impressions) to justify strategy adopted | |||||
| Outlines exactly how strategy will be delivered; clarifies accountabilities, workload, resources needed, milestones and expectations | |||||
๐ Core - ๐คน Problem Solving
Your expected level is ๐ง 1337
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Takes immediate action or initiative to resolve issues preventing satisfactory work completion; including seeking help from others | ||||
| Comes to line manager with potential solutions to problems rather than just presenting the issue | |||||
| Considers past experience of similar situations & existing procedures to think through potential approaches to addressing problems | |||||
| Records solutions appropriately, with concise and complete explanations and justifications | |||||
| When asked can suggest some improvements to work processes to prevent future problems | |||||
| Refuses to become blocked. Tries to unblock themselves first before seeking help | |||||
| Distinguishes between relevant and irrelevant information in order to make logical decisions | |||||
| Openly acknowledge mistakes & takes action to rectify them | |||||
| ๐จโ๐ง Play3r | Uses research to better understand an issue and come to reasoned decisions about how to resolve a problem | ||||
| Identifies the root causes of blockers | |||||
| Uses visualisation tools (SWOT, brainstorming, cause-effect diagrams) to gain fuller understanding of issues | |||||
| Analytical; deduces meaning from numerical & verbal data sources & uses such data to generate solutions to current problems or future changes | |||||
| Where relevant develops tools or models to further analyse data sources e.g. to test assumptions or develop scenarios | |||||
| ๐ฉโ๐ซ Pr0 | Ensures recommendations are evidence based. Bases decisions on robust analysis of the situation | ||||
| Conducts option appraisal: systematically compares a number of approaches, weighs up relevant data before applying judgement; then makes recommendations. | |||||
| Considers financial, technical, security and other risks before taking action or making decisions | |||||
| Able to effectively and logically defend judgements if challenged | |||||
| ๐ง 1337 | Makes sound judgement even when making complex or difficult decisions or when under time pressures. | ||||
| Sets processes for managing business risk | |||||
| Takes full accountability for implementing resultant decisions | |||||
| Identifies potential blockers before they occur, and prevents them | |||||
๐ Core - ๐ฌ Communication
Your expected level is ๐ง 1337
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Actively listens to project briefs and asks questions where necessary to clarify understanding of own role and the project as a whole | ||||
| Where unsure checks what the expectations are for the delivery of tasks | |||||
| Asks for feedback and advice where necessary to enable successful completion of delegated work | |||||
| Shows interpersonal sensitivity | |||||
| Communicates concisely and clearly, sticking to facts and avoiding jargon, acronyms or abbreviations where appropriate | |||||
| Treats all interactions with respect and compassion | |||||
| Establishes the quality and frequency of feedback required by manager / client and routinely meets these requirements | |||||
| Acts as a role model for corporate standards of integrity both within the business and externally | |||||
| ๐จโ๐ง Play3r | Maintains a constant dialogue with all project stakeholders to ensure a clear and joint understanding of project direction and progress | ||||
| Translates complex issues into simple terms and manageable chunks for others to understand | |||||
| Verifies that others have received, consumed and understood presented information during discussions | |||||
| Produces reports which are accurate, easily understood, succinct and worded appropriately for target audience | |||||
| Identifies assumptions, shares direction and tailors communication to audience. | |||||
| Communicates effectively to a wide range of stakeholders, e.g. sharing updates at all hands | |||||
| ๐ฉโ๐ซ Pr0 | Provides clear and easily understood briefs to others, making clear expected outcomes and which tasks are to be completed by whom | ||||
| Displays strong presentation/writing skills | |||||
| Ensures all relevant information is communicated to others to enable them to successfully execute delegated tasks | |||||
| Presents proposals in a clear and structured manner | |||||
| Produces and maintains clear & concise technical specifications throughout the project | |||||
| Seeks out and gives constructive, actionable feedback where valuable. | |||||
| Can gather influence and support for their work, confidently debating and defending their decisions and approach. | |||||
| Able to simply explain complex concepts and deliver difficult messages clearly. | |||||
| ๐ง 1337 | Ensures the team has strong relationships with stakeholders, fully recognises their constraints and concerns and creates mutual recognition and trust. | ||||
| Consistently and frequently communicates / demonstrates organisational values, expectations and boundaries | |||||
| Communicates business needs to others, conveying the importance of these needs from all perspectives | |||||
| Produces detailed and accurate delivery plans, presenting them objectively and transparently | |||||
| Motivates and engages employees through communication | |||||
| Articulates and unites a team behind a clear and compelling vision, mission and strategy, along multiple time horizons. | |||||
๐ Core - ๐ฅ Striving For Success
Your expected level is ๐ง 1337
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Tackles work with enthusiasm, and takes a positive outlook when things are difficult | ||||
| Shows commitment to work objectives & underlying tasks | |||||
| Willing to accept advice from others regarding how objectives could be achieved | |||||
| Sets deadlines and strives to meet them | |||||
| Gains a sense of achievement and self-satisfaction from successfully meeting targets and business needs | |||||
| Prepared to examine own skills and abilities to identify ways of improving performance e.g. discusses personal development with line manager | |||||
| ๐จโ๐ง Play3r | Perseveres to overcome obstacles / resistance until objectives are fully met and tasks completed | ||||
| Proactive in taking on extra tasks or responsibility | |||||
| Prepared to work flexibly, including working beyond standard hours in order to finish tasks to meet project deadlines | |||||
| Actively seeks out work and maintains to-do lists for personal peeves | |||||
| Self-motivated to achieve; shows initiative and performs to a high level with low levels of supervision | |||||
| Adopts good practice or new techniques from others. | |||||
| ๐ฉโ๐ซ Pr0 | Consistently reflects on own performance & seeks continuous improvement | ||||
| Seeks to exceed expectations | |||||
| Demonstrates an attention to detail and quality, and looks to evaluate solutions as part of a desire to drive quality improvement | |||||
| Aware of own credibility. Actively seeks to reinforce and enhance this | |||||
| Devotes time to expand technical expertise to inform and improve client solutions & work processes | |||||
| Seeks views of others and accepts constructive criticism | |||||
| ๐ง 1337 | Consistently strives to achieve targets or goals at a team/departmental/company level | ||||
| Prepared to take calculated risks to improve performance/delivery | |||||
| Is never satisfied with current business performance; continually seeks to improve business performance & drive the organisation forward | |||||
| Monitors business performance | |||||
| Seeks ways to enhance team performance; reinforces and rewards positive achievements to encourage further improvement | |||||
| Pursues potential business opportunity leads, or creates openings for others | |||||
| Prepared to constructively challenge the practices or rationale of others in order to improve client solutions or work processes | |||||
๐ Core - ๐จโ๐จโ๐ง Team Orientation
Your expected level is ๐ง 1337
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Shows genuine commitment to the team and company | ||||
| Prepared to compromise or go with team decision | |||||
| Easily and quickly adapts to new challenges and ways of working | |||||
| Takes responsibility for own actions | |||||
| Has positive relationships with team members displaying high levels of reliability and responsibility | |||||
| Always ready and available to help others | |||||
| ๐จโ๐ง Play3r | Makes self available to others; proactively offers to assist others with activities to meet deadlines or manage short-term work pressures | ||||
| Regularly and pro-actively communicates with colleagues regarding project or task progress. | |||||
| Prepares for and actively participates in team meetings | |||||
| Willingly seeks input and ideas from colleagues | |||||
| ๐ฉโ๐ซ Pr0 | Demonstrates awareness of different perspectives, working styles and preferences in team | ||||
| Organises social or more formal team activities | |||||
| Provides constructive feedback and suggestions, including to more senior colleagues | |||||
| Defends colleagues in the face of unwarranted criticism | |||||
| Encourages and assists with the personal development of others | |||||
| Puts systems in place to encourage team communication and shared learning | |||||
| Demonstrates trust of team members by fully delegating tasks or projects | |||||
| ๐ง 1337 | Seeks to understand team needs, motivations, strengths, dynamics to inform and optimise working arrangements and team performance | ||||
| Employs robust methods for selecting team members for job roles | |||||
| Strives to identify ways to improve team working processes and enhance team performance | |||||
| Able to have difficult conversations where required | |||||
| Shares team success internally and with other divisions; supportively encourages admission of collective mistakes, encouraging the team to learn from their experiences | |||||
| Identifies sources of conflict within the team and acts in a facilitative manner to resolve conflict or improve cohesion | |||||
๐จโโ๏ธ Senior Software Architect - ๐จโโ๏ธ Software Architect
Actions - BETA
Summary
The senior Software Architect is responsible for leading other Software Architects, managing and coaching them. The Senior Software Architect will work and collaborate with Engineering, Infrastructure and Product, ensuring solutions are built to meet business requirements. The senior will lead technical analysis and solution design of significant changes to the product direction. The senior will work with the CTO to set the direction of the Engineering team, and setting out an agreed technology strategy.
Criteria
๐ฏ Delivering Value - ๐ง 1337
๐ Core
- Tracks team / department / company KPIs and maintains robust forecasts
- Conducts detailed planning/modelling of new proposals to comprehensively evaluate the value/RoI impact of options.
- Has a sound understanding of accountancy terms linked to business accounts; applies knowledge to inform business operations
- Manages technical/financial risks, develops robust systems to mitigate any identified risks.
- Employs robust and evidence based approach to developing strategy; works to understand audience dynamics, clearly identify needs, segment of the audience, offer competitively advantaged products and services.
๐ฏ Client Focus - ๐ง 1337
๐ Core
- Conceives and drives the development of solutions that anticipate impending client needs
- Ability to read clients and agree desired outcomes that are mutually beneficial i.e. win/win outcomes
- Proactively uses knowledge of the client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs
- Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates.
๐ Planning and Organisation - ๐ง 1337
๐ Core
- Conducts a robust situational analysis โ market/technology attractiveness & competitive position
- Devises strategies aligned to analysis of market/technology; aware of alternative strategic options
- Segments the market to identify most value generating client groups or segments; positions company offer to satisfy needs of key user groups
- Sets SMART Strategic objectives/goals; devises critical success factors (CSFs) aligned to strategy; sets KPIs/performance metrics to track implementation
- Presents evidence (e.g. DAM, Verification, usage, impressions) to justify strategy adopted
- Outlines exactly how strategy will be delivered; clarifies accountabilities, workload, resources needed, milestones and expectations
๐คน Problem Solving - ๐ง 1337
๐ Core
- Makes sound judgement even when making complex or difficult decisions or when under time pressures.
- Sets processes for managing business risk
- Takes full accountability for implementing resultant decisions
- Identifies potential blockers before they occur, and prevents them
๐ฌ Communication - ๐ง 1337
๐ Core
- Ensures the team has strong relationships with stakeholders, fully recognises their constraints and concerns and creates mutual recognition and trust.
- Consistently and frequently communicates / demonstrates organisational values, expectations and boundaries
- Communicates business needs to others, conveying the importance of these needs from all perspectives
- Produces detailed and accurate delivery plans, presenting them objectively and transparently
- Motivates and engages employees through communication
- Articulates and unites a team behind a clear and compelling vision, mission and strategy, along multiple time horizons.
๐ฅ Striving For Success - ๐ง 1337
๐ Core
- Consistently strives to achieve targets or goals at a team/departmental/company level
- Prepared to take calculated risks to improve performance/delivery
- Is never satisfied with current business performance; continually seeks to improve business performance & drive the organisation forward
- Monitors business performance
- Seeks ways to enhance team performance; reinforces and rewards positive achievements to encourage further improvement
- Pursues potential business opportunity leads, or creates openings for others
- Prepared to constructively challenge the practices or rationale of others in order to improve client solutions or work processes
๐จโ๐จโ๐ง Team Orientation - ๐ง 1337
๐ Core
- Seeks to understand team needs, motivations, strengths, dynamics to inform and optimise working arrangements and team performance
- Employs robust methods for selecting team members for job roles
- Strives to identify ways to improve team working processes and enhance team performance
- Able to have difficult conversations where required
- Shares team success internally and with other divisions; supportively encourages admission of collective mistakes, encouraging the team to learn from their experiences
- Identifies sources of conflict within the team and acts in a facilitative manner to resolve conflict or improve cohesion
๐จโโ๏ธ Senior Software Architect - ๐จโโ๏ธ Software Architect
๐ Core - ๐ฏ Delivering Value
Your expected level is ๐ง 1337
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Actively contributes to the design of products and solutions | ||||
| Aware of the value of providing outstanding client service and what can be done on a day-to-day basis to deliver this | |||||
| Justifies the use of business resources and suggested changes to processes in terms of value deliverance | |||||
| Clear on the purpose and value of all tasks and will seek clarification when not | |||||
| Accurately estimates the amount of effort required to complete projects, and performs duties to the required standard within agreed timescales | |||||
| Aware of competitive nature of the business, who we compete with and how UNiDAYS can be different | |||||
| ๐จโ๐ง Play3r | Bases recommendations on citable, sound analysis of risks, benefits and value | ||||
| Considers and discusses alternative ways of performing tasks to enhance productivity and delivery of value | |||||
| Demonstrate a robust approach to producing estimates i.e. breaking down tasks into sub-elements and quantifying time required | |||||
| Demonstrates appreciation of RoI when defining and performing tasks by vocally considering effort vs value return | |||||
| Identifies opportunities with existing products/solutions to further develop value opportunities | |||||
| Self-conscious of rabbit-holes, and can identify when in one | |||||
| Holds an iterative, and value-incrementing approach to solutions development, always considering MVP/S | |||||
| Doesnโt over-engineer or gold-plate solutions unnecessessarilly | |||||
| ๐ฉโ๐ซ Pr0 | Tracks and proactively reports team/project feature/value deliverance | ||||
| Monitors expenditure against budgets and initiates corrective action as required | |||||
| Monitors and reports on implementation of financial and technical investment decisions and activity in terms of ROI | |||||
| Proposals are accurately costed & accurately predict the iteration duration | |||||
| Makes informed decisions regarding the acceptance of projects based on their viability | |||||
| Proactively identifies risks and raises with senior leaders | |||||
| Makes robust business cases when requesting investment | |||||
| ๐ง 1337 | Tracks team / department / company KPIs and maintains robust forecasts | ||||
| Conducts detailed planning/modelling of new proposals to comprehensively evaluate the value/RoI impact of options. | |||||
| Has a sound understanding of accountancy terms linked to business accounts; applies knowledge to inform business operations | |||||
| Manages technical/financial risks, develops robust systems to mitigate any identified risks. | |||||
| Employs robust and evidence based approach to developing strategy; works to understand audience dynamics, clearly identify needs, segment of the audience, offer competitively advantaged products and services. | |||||
๐ Core - ๐ฏ Client Focus
Your expected level is ๐ง 1337
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Work activities are directed by, or focused on client needs; client remains primary focus | ||||
| Demonstrates a genuine interest in clients and visibly acts in their best interests | |||||
| Makes self-visible or available as a point of contact for clients | |||||
| Manages all client enquiries in a professional and understanding way | |||||
| Invites and receptive to client feedback | |||||
| Understands who their client and stakeholders are for every task | |||||
| Responds and meets client requests in a timely and appropriate manner | |||||
| ๐จโ๐ง Play3r | Actively listens to clients to identify and understand their needs and objectives; asks questions to identify client interests, views & motivations | ||||
| Consults clients when exploring solution options | |||||
| Proactively undertakes appropriate research to build client knowledge & help inform discussions | |||||
| Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates | |||||
| Proactively uses knowledge of client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs | |||||
| Successfully adapts solutions to reflect changes in client requirements | |||||
| Develops solutions which clients find easy to use and understand; adopts the clientโs perspective to aid product design | |||||
| ๐ฉโ๐ซ Pr0 | Utilises broad domain knowledge to recommend improved solutions | ||||
| Ability to deal with changing requirements from clients and changes in focus | |||||
| Represents the client and their interests in discussions, and ensures all decisions are made with the clientโs context considered | |||||
| Undertakes appropriate research to build Client knowledge & help inform discussions | |||||
| Maintains the customers best interests at heart. Designs solutions which are appropriate and add the required value. | |||||
| ๐ง 1337 | Conceives and drives the development of solutions that anticipate impending client needs | ||||
| Ability to read clients and agree desired outcomes that are mutually beneficial i.e. win/win outcomes | |||||
| Proactively uses knowledge of the client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs | |||||
| Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates. | |||||
๐ Core - ๐ Planning and Organisation
Your expected level is ๐ง 1337
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Actively listens to identify and understand needs and objectives; asks questions to identify interests, views & motivations | ||||
| Understands the objectives of and participates actively in team ceremonies. Prepared and organised to make the most of squad time. | |||||
| Consults stakeholders when exploring solution options. | |||||
| Undertakes appropriate research to build client knowledge & help inform discussions | |||||
| Fully competent with the day-to-day use of JIRA and other productivity tools | |||||
| Proactively uses knowledge of the business, needs & objectives to drive the development & delivery of appropriate solutions | |||||
| Successfully adapts service provision to reflect changes in requirements | |||||
| Ensures stakeholders are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates | |||||
| ๐จโ๐ง Play3r | Develops clear, documented action plans, with realistic expectations & objectives | ||||
| Anticipates & realistically appraises potential problems or changes; develops contingency plans to ensure desired outcome is achieved effectively within agreed timelines | |||||
| Converts plans to task components for self and others, including timelines & targets | |||||
| Accurately tracks own development progress and effectively forecasts output | |||||
| Takes full responsibility for own productivity and output. | |||||
| Accurately identifies & secures required resources before implementing plans e.g. adequate capacity in team | |||||
| Able to balance time dedicated to maintaining existing business with business development | |||||
| ๐ฉโ๐ซ Pr0 | Manages multiple complex projects using established project management methodologies | ||||
| Integrates inputs from different sources/team members; optimises their contribution relevant to work programme | |||||
| Optimises the allocation of resources | |||||
| Assigns responsibilities and sets deadlines for tasks | |||||
| Identifies critical path activities from project plans; concentrates extra effort on tasks where any delays impact on overall deadline | |||||
| Sets/attends regular project meetings to assess progress against action plans and to ensure monitoring activity is routinely conducted | |||||
| Varies project plan activity sequencing and timelines according to available resource to avoid delays | |||||
| ๐ง 1337 | Conducts a robust situational analysis โ market/technology attractiveness & competitive position | ||||
| Devises strategies aligned to analysis of market/technology; aware of alternative strategic options | |||||
| Segments the market to identify most value generating client groups or segments; positions company offer to satisfy needs of key user groups | |||||
| Sets SMART Strategic objectives/goals; devises critical success factors (CSFs) aligned to strategy; sets KPIs/performance metrics to track implementation | |||||
| Presents evidence (e.g. DAM, Verification, usage, impressions) to justify strategy adopted | |||||
| Outlines exactly how strategy will be delivered; clarifies accountabilities, workload, resources needed, milestones and expectations | |||||
๐ Core - ๐คน Problem Solving
Your expected level is ๐ง 1337
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Takes immediate action or initiative to resolve issues preventing satisfactory work completion; including seeking help from others | ||||
| Comes to line manager with potential solutions to problems rather than just presenting the issue | |||||
| Considers past experience of similar situations & existing procedures to think through potential approaches to addressing problems | |||||
| Records solutions appropriately, with concise and complete explanations and justifications | |||||
| When asked can suggest some improvements to work processes to prevent future problems | |||||
| Refuses to become blocked. Tries to unblock themselves first before seeking help | |||||
| Distinguishes between relevant and irrelevant information in order to make logical decisions | |||||
| Openly acknowledge mistakes & takes action to rectify them | |||||
| ๐จโ๐ง Play3r | Uses research to better understand an issue and come to reasoned decisions about how to resolve a problem | ||||
| Identifies the root causes of blockers | |||||
| Uses visualisation tools (SWOT, brainstorming, cause-effect diagrams) to gain fuller understanding of issues | |||||
| Analytical; deduces meaning from numerical & verbal data sources & uses such data to generate solutions to current problems or future changes | |||||
| Where relevant develops tools or models to further analyse data sources e.g. to test assumptions or develop scenarios | |||||
| ๐ฉโ๐ซ Pr0 | Ensures recommendations are evidence based. Bases decisions on robust analysis of the situation | ||||
| Conducts option appraisal: systematically compares a number of approaches, weighs up relevant data before applying judgement; then makes recommendations. | |||||
| Considers financial, technical, security and other risks before taking action or making decisions | |||||
| Able to effectively and logically defend judgements if challenged | |||||
| ๐ง 1337 | Makes sound judgement even when making complex or difficult decisions or when under time pressures. | ||||
| Sets processes for managing business risk | |||||
| Takes full accountability for implementing resultant decisions | |||||
| Identifies potential blockers before they occur, and prevents them | |||||
๐ Core - ๐ฌ Communication
Your expected level is ๐ง 1337
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Actively listens to project briefs and asks questions where necessary to clarify understanding of own role and the project as a whole | ||||
| Where unsure checks what the expectations are for the delivery of tasks | |||||
| Asks for feedback and advice where necessary to enable successful completion of delegated work | |||||
| Shows interpersonal sensitivity | |||||
| Communicates concisely and clearly, sticking to facts and avoiding jargon, acronyms or abbreviations where appropriate | |||||
| Treats all interactions with respect and compassion | |||||
| Establishes the quality and frequency of feedback required by manager / client and routinely meets these requirements | |||||
| Acts as a role model for corporate standards of integrity both within the business and externally | |||||
| ๐จโ๐ง Play3r | Maintains a constant dialogue with all project stakeholders to ensure a clear and joint understanding of project direction and progress | ||||
| Translates complex issues into simple terms and manageable chunks for others to understand | |||||
| Verifies that others have received, consumed and understood presented information during discussions | |||||
| Produces reports which are accurate, easily understood, succinct and worded appropriately for target audience | |||||
| Identifies assumptions, shares direction and tailors communication to audience. | |||||
| Communicates effectively to a wide range of stakeholders, e.g. sharing updates at all hands | |||||
| ๐ฉโ๐ซ Pr0 | Provides clear and easily understood briefs to others, making clear expected outcomes and which tasks are to be completed by whom | ||||
| Displays strong presentation/writing skills | |||||
| Ensures all relevant information is communicated to others to enable them to successfully execute delegated tasks | |||||
| Presents proposals in a clear and structured manner | |||||
| Produces and maintains clear & concise technical specifications throughout the project | |||||
| Seeks out and gives constructive, actionable feedback where valuable. | |||||
| Can gather influence and support for their work, confidently debating and defending their decisions and approach. | |||||
| Able to simply explain complex concepts and deliver difficult messages clearly. | |||||
| ๐ง 1337 | Ensures the team has strong relationships with stakeholders, fully recognises their constraints and concerns and creates mutual recognition and trust. | ||||
| Consistently and frequently communicates / demonstrates organisational values, expectations and boundaries | |||||
| Communicates business needs to others, conveying the importance of these needs from all perspectives | |||||
| Produces detailed and accurate delivery plans, presenting them objectively and transparently | |||||
| Motivates and engages employees through communication | |||||
| Articulates and unites a team behind a clear and compelling vision, mission and strategy, along multiple time horizons. | |||||
๐ Core - ๐ฅ Striving For Success
Your expected level is ๐ง 1337
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Tackles work with enthusiasm, and takes a positive outlook when things are difficult | ||||
| Shows commitment to work objectives & underlying tasks | |||||
| Willing to accept advice from others regarding how objectives could be achieved | |||||
| Sets deadlines and strives to meet them | |||||
| Gains a sense of achievement and self-satisfaction from successfully meeting targets and business needs | |||||
| Prepared to examine own skills and abilities to identify ways of improving performance e.g. discusses personal development with line manager | |||||
| ๐จโ๐ง Play3r | Perseveres to overcome obstacles / resistance until objectives are fully met and tasks completed | ||||
| Proactive in taking on extra tasks or responsibility | |||||
| Prepared to work flexibly, including working beyond standard hours in order to finish tasks to meet project deadlines | |||||
| Actively seeks out work and maintains to-do lists for personal peeves | |||||
| Self-motivated to achieve; shows initiative and performs to a high level with low levels of supervision | |||||
| Adopts good practice or new techniques from others. | |||||
| ๐ฉโ๐ซ Pr0 | Consistently reflects on own performance & seeks continuous improvement | ||||
| Seeks to exceed expectations | |||||
| Demonstrates an attention to detail and quality, and looks to evaluate solutions as part of a desire to drive quality improvement | |||||
| Aware of own credibility. Actively seeks to reinforce and enhance this | |||||
| Devotes time to expand technical expertise to inform and improve client solutions & work processes | |||||
| Seeks views of others and accepts constructive criticism | |||||
| ๐ง 1337 | Consistently strives to achieve targets or goals at a team/departmental/company level | ||||
| Prepared to take calculated risks to improve performance/delivery | |||||
| Is never satisfied with current business performance; continually seeks to improve business performance & drive the organisation forward | |||||
| Monitors business performance | |||||
| Seeks ways to enhance team performance; reinforces and rewards positive achievements to encourage further improvement | |||||
| Pursues potential business opportunity leads, or creates openings for others | |||||
| Prepared to constructively challenge the practices or rationale of others in order to improve client solutions or work processes | |||||
๐ Core - ๐จโ๐จโ๐ง Team Orientation
Your expected level is ๐ง 1337
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Shows genuine commitment to the team and company | ||||
| Prepared to compromise or go with team decision | |||||
| Easily and quickly adapts to new challenges and ways of working | |||||
| Takes responsibility for own actions | |||||
| Has positive relationships with team members displaying high levels of reliability and responsibility | |||||
| Always ready and available to help others | |||||
| ๐จโ๐ง Play3r | Makes self available to others; proactively offers to assist others with activities to meet deadlines or manage short-term work pressures | ||||
| Regularly and pro-actively communicates with colleagues regarding project or task progress. | |||||
| Prepares for and actively participates in team meetings | |||||
| Willingly seeks input and ideas from colleagues | |||||
| ๐ฉโ๐ซ Pr0 | Demonstrates awareness of different perspectives, working styles and preferences in team | ||||
| Organises social or more formal team activities | |||||
| Provides constructive feedback and suggestions, including to more senior colleagues | |||||
| Defends colleagues in the face of unwarranted criticism | |||||
| Encourages and assists with the personal development of others | |||||
| Puts systems in place to encourage team communication and shared learning | |||||
| Demonstrates trust of team members by fully delegating tasks or projects | |||||
| ๐ง 1337 | Seeks to understand team needs, motivations, strengths, dynamics to inform and optimise working arrangements and team performance | ||||
| Employs robust methods for selecting team members for job roles | |||||
| Strives to identify ways to improve team working processes and enhance team performance | |||||
| Able to have difficult conversations where required | |||||
| Shares team success internally and with other divisions; supportively encourages admission of collective mistakes, encouraging the team to learn from their experiences | |||||
| Identifies sources of conflict within the team and acts in a facilitative manner to resolve conflict or improve cohesion | |||||
๐ฎ Verification Engineer
Summary
Level Overview
| ๐ Core | ๐ ๏ธ Engineering | |||||||
|---|---|---|---|---|---|---|---|---|
| ๐ฏ Delivering Value | ๐ฏ Client Focus | ๐ Planning and Organisation | ๐คน Problem Solving | ๐ฌ Communication | ๐ฅ Striving For Success | ๐จโ๐จโ๐ง Team Orientation | ๐ Verification | |
| ๐ฎ Senior Verification Engineer | ๐ฉโ๐ซ Pr0 | ๐ฉโ๐ซ Pr0 | ๐ฉโ๐ซ Pr0 | ๐ฉโ๐ซ Pr0 | ๐ฉโ๐ซ Pr0 | ๐ฉโ๐ซ Pr0 | ๐ง 1337 | ๐ฉโ๐ซ Pr0 |
๐ฎ Senior Verification Engineer - ๐ฎ Verification Engineer
Actions - BETA
Summary
A Verification Engineer, is an all round mid or senior level Engineer, who has specific expertise in identity and identity managment. The Verification Engineer takes responsibility for UNiDAYS ability to verify members. This means maintaining relationships with third parties, keeping abreast of changes to identity management systems. A Verification Engineer will also monitor verification rates, identifying issues and ensuring they are resolved promptly.
Criteria
๐ฏ Delivering Value - ๐ฉโ๐ซ Pr0
๐ Core
- Tracks and proactively reports team/project feature/value deliverance
- Monitors expenditure against budgets and initiates corrective action as required
- Monitors and reports on implementation of financial and technical investment decisions and activity in terms of ROI
- Proposals are accurately costed & accurately predict the iteration duration
- Makes informed decisions regarding the acceptance of projects based on their viability
- Proactively identifies risks and raises with senior leaders
- Makes robust business cases when requesting investment
๐ฏ Client Focus - ๐ฉโ๐ซ Pr0
๐ Core
- Utilises broad domain knowledge to recommend improved solutions
- Ability to deal with changing requirements from clients and changes in focus
- Represents the client and their interests in discussions, and ensures all decisions are made with the clientโs context considered
- Undertakes appropriate research to build Client knowledge & help inform discussions
- Maintains the customers best interests at heart. Designs solutions which are appropriate and add the required value.
๐ Planning and Organisation - ๐ฉโ๐ซ Pr0
๐ Core
- Manages multiple complex projects using established project management methodologies
- Integrates inputs from different sources/team members; optimises their contribution relevant to work programme
- Optimises the allocation of resources
- Assigns responsibilities and sets deadlines for tasks
- Identifies critical path activities from project plans; concentrates extra effort on tasks where any delays impact on overall deadline
- Sets/attends regular project meetings to assess progress against action plans and to ensure monitoring activity is routinely conducted
- Varies project plan activity sequencing and timelines according to available resource to avoid delays
๐คน Problem Solving - ๐ฉโ๐ซ Pr0
๐ Core
- Ensures recommendations are evidence based. Bases decisions on robust analysis of the situation
- Conducts option appraisal: systematically compares a number of approaches, weighs up relevant data before applying judgement; then makes recommendations.
- Considers financial, technical, security and other risks before taking action or making decisions
- Able to effectively and logically defend judgements if challenged
๐ฌ Communication - ๐ฉโ๐ซ Pr0
๐ Core
- Provides clear and easily understood briefs to others, making clear expected outcomes and which tasks are to be completed by whom
- Displays strong presentation/writing skills
- Ensures all relevant information is communicated to others to enable them to successfully execute delegated tasks
- Presents proposals in a clear and structured manner
- Produces and maintains clear & concise technical specifications throughout the project
- Seeks out and gives constructive, actionable feedback where valuable.
- Can gather influence and support for their work, confidently debating and defending their decisions and approach.
- Able to simply explain complex concepts and deliver difficult messages clearly.
๐ฅ Striving For Success - ๐ฉโ๐ซ Pr0
๐ Core
- Consistently reflects on own performance & seeks continuous improvement
- Seeks to exceed expectations
- Demonstrates an attention to detail and quality, and looks to evaluate solutions as part of a desire to drive quality improvement
- Aware of own credibility. Actively seeks to reinforce and enhance this
- Devotes time to expand technical expertise to inform and improve client solutions & work processes
- Seeks views of others and accepts constructive criticism
๐จโ๐จโ๐ง Team Orientation - ๐ง 1337
๐ Core
- Seeks to understand team needs, motivations, strengths, dynamics to inform and optimise working arrangements and team performance
- Employs robust methods for selecting team members for job roles
- Strives to identify ways to improve team working processes and enhance team performance
- Able to have difficult conversations where required
- Shares team success internally and with other divisions; supportively encourages admission of collective mistakes, encouraging the team to learn from their experiences
- Identifies sources of conflict within the team and acts in a facilitative manner to resolve conflict or improve cohesion
๐ Verification - ๐ฉโ๐ซ Pr0
๐ ๏ธ Engineering
- Maintains positive relationships with all identity management systems worldwide
- Keeps up to date with changes to identity management systems in the wild
- Proactively identifies relevant conferences and meetings
- Ensures maximum verification capability at all times
- Actively monitors verification rates and takes action to address issues
- Conducts analysis of and reports on threats to verification technologies
- Proactively identifies means of integration with additional verification data sources
๐ฎ Senior Verification Engineer - ๐ฎ Verification Engineer
๐ Core - ๐ฏ Delivering Value
Your expected level is ๐ฉโ๐ซ Pr0
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Actively contributes to the design of products and solutions | ||||
| Aware of the value of providing outstanding client service and what can be done on a day-to-day basis to deliver this | |||||
| Justifies the use of business resources and suggested changes to processes in terms of value deliverance | |||||
| Clear on the purpose and value of all tasks and will seek clarification when not | |||||
| Accurately estimates the amount of effort required to complete projects, and performs duties to the required standard within agreed timescales | |||||
| Aware of competitive nature of the business, who we compete with and how UNiDAYS can be different | |||||
| ๐จโ๐ง Play3r | Bases recommendations on citable, sound analysis of risks, benefits and value | ||||
| Considers and discusses alternative ways of performing tasks to enhance productivity and delivery of value | |||||
| Demonstrate a robust approach to producing estimates i.e. breaking down tasks into sub-elements and quantifying time required | |||||
| Demonstrates appreciation of RoI when defining and performing tasks by vocally considering effort vs value return | |||||
| Identifies opportunities with existing products/solutions to further develop value opportunities | |||||
| Self-conscious of rabbit-holes, and can identify when in one | |||||
| Holds an iterative, and value-incrementing approach to solutions development, always considering MVP/S | |||||
| Doesnโt over-engineer or gold-plate solutions unnecessessarilly | |||||
| ๐ฉโ๐ซ Pr0 | Tracks and proactively reports team/project feature/value deliverance | ||||
| Monitors expenditure against budgets and initiates corrective action as required | |||||
| Monitors and reports on implementation of financial and technical investment decisions and activity in terms of ROI | |||||
| Proposals are accurately costed & accurately predict the iteration duration | |||||
| Makes informed decisions regarding the acceptance of projects based on their viability | |||||
| Proactively identifies risks and raises with senior leaders | |||||
| Makes robust business cases when requesting investment | |||||
๐ Core - ๐ฏ Client Focus
Your expected level is ๐ฉโ๐ซ Pr0
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Work activities are directed by, or focused on client needs; client remains primary focus | ||||
| Demonstrates a genuine interest in clients and visibly acts in their best interests | |||||
| Makes self-visible or available as a point of contact for clients | |||||
| Manages all client enquiries in a professional and understanding way | |||||
| Invites and receptive to client feedback | |||||
| Understands who their client and stakeholders are for every task | |||||
| Responds and meets client requests in a timely and appropriate manner | |||||
| ๐จโ๐ง Play3r | Actively listens to clients to identify and understand their needs and objectives; asks questions to identify client interests, views & motivations | ||||
| Consults clients when exploring solution options | |||||
| Proactively undertakes appropriate research to build client knowledge & help inform discussions | |||||
| Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates | |||||
| Proactively uses knowledge of client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs | |||||
| Successfully adapts solutions to reflect changes in client requirements | |||||
| Develops solutions which clients find easy to use and understand; adopts the clientโs perspective to aid product design | |||||
| ๐ฉโ๐ซ Pr0 | Utilises broad domain knowledge to recommend improved solutions | ||||
| Ability to deal with changing requirements from clients and changes in focus | |||||
| Represents the client and their interests in discussions, and ensures all decisions are made with the clientโs context considered | |||||
| Undertakes appropriate research to build Client knowledge & help inform discussions | |||||
| Maintains the customers best interests at heart. Designs solutions which are appropriate and add the required value. | |||||
๐ Core - ๐ Planning and Organisation
Your expected level is ๐ฉโ๐ซ Pr0
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Actively listens to identify and understand needs and objectives; asks questions to identify interests, views & motivations | ||||
| Understands the objectives of and participates actively in team ceremonies. Prepared and organised to make the most of squad time. | |||||
| Consults stakeholders when exploring solution options. | |||||
| Undertakes appropriate research to build client knowledge & help inform discussions | |||||
| Fully competent with the day-to-day use of JIRA and other productivity tools | |||||
| Proactively uses knowledge of the business, needs & objectives to drive the development & delivery of appropriate solutions | |||||
| Successfully adapts service provision to reflect changes in requirements | |||||
| Ensures stakeholders are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates | |||||
| ๐จโ๐ง Play3r | Develops clear, documented action plans, with realistic expectations & objectives | ||||
| Anticipates & realistically appraises potential problems or changes; develops contingency plans to ensure desired outcome is achieved effectively within agreed timelines | |||||
| Converts plans to task components for self and others, including timelines & targets | |||||
| Accurately tracks own development progress and effectively forecasts output | |||||
| Takes full responsibility for own productivity and output. | |||||
| Accurately identifies & secures required resources before implementing plans e.g. adequate capacity in team | |||||
| Able to balance time dedicated to maintaining existing business with business development | |||||
| ๐ฉโ๐ซ Pr0 | Manages multiple complex projects using established project management methodologies | ||||
| Integrates inputs from different sources/team members; optimises their contribution relevant to work programme | |||||
| Optimises the allocation of resources | |||||
| Assigns responsibilities and sets deadlines for tasks | |||||
| Identifies critical path activities from project plans; concentrates extra effort on tasks where any delays impact on overall deadline | |||||
| Sets/attends regular project meetings to assess progress against action plans and to ensure monitoring activity is routinely conducted | |||||
| Varies project plan activity sequencing and timelines according to available resource to avoid delays | |||||
๐ Core - ๐คน Problem Solving
Your expected level is ๐ฉโ๐ซ Pr0
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Takes immediate action or initiative to resolve issues preventing satisfactory work completion; including seeking help from others | ||||
| Comes to line manager with potential solutions to problems rather than just presenting the issue | |||||
| Considers past experience of similar situations & existing procedures to think through potential approaches to addressing problems | |||||
| Records solutions appropriately, with concise and complete explanations and justifications | |||||
| When asked can suggest some improvements to work processes to prevent future problems | |||||
| Refuses to become blocked. Tries to unblock themselves first before seeking help | |||||
| Distinguishes between relevant and irrelevant information in order to make logical decisions | |||||
| Openly acknowledge mistakes & takes action to rectify them | |||||
| ๐จโ๐ง Play3r | Uses research to better understand an issue and come to reasoned decisions about how to resolve a problem | ||||
| Identifies the root causes of blockers | |||||
| Uses visualisation tools (SWOT, brainstorming, cause-effect diagrams) to gain fuller understanding of issues | |||||
| Analytical; deduces meaning from numerical & verbal data sources & uses such data to generate solutions to current problems or future changes | |||||
| Where relevant develops tools or models to further analyse data sources e.g. to test assumptions or develop scenarios | |||||
| ๐ฉโ๐ซ Pr0 | Ensures recommendations are evidence based. Bases decisions on robust analysis of the situation | ||||
| Conducts option appraisal: systematically compares a number of approaches, weighs up relevant data before applying judgement; then makes recommendations. | |||||
| Considers financial, technical, security and other risks before taking action or making decisions | |||||
| Able to effectively and logically defend judgements if challenged | |||||
๐ Core - ๐ฌ Communication
Your expected level is ๐ฉโ๐ซ Pr0
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Actively listens to project briefs and asks questions where necessary to clarify understanding of own role and the project as a whole | ||||
| Where unsure checks what the expectations are for the delivery of tasks | |||||
| Asks for feedback and advice where necessary to enable successful completion of delegated work | |||||
| Shows interpersonal sensitivity | |||||
| Communicates concisely and clearly, sticking to facts and avoiding jargon, acronyms or abbreviations where appropriate | |||||
| Treats all interactions with respect and compassion | |||||
| Establishes the quality and frequency of feedback required by manager / client and routinely meets these requirements | |||||
| Acts as a role model for corporate standards of integrity both within the business and externally | |||||
| ๐จโ๐ง Play3r | Maintains a constant dialogue with all project stakeholders to ensure a clear and joint understanding of project direction and progress | ||||
| Translates complex issues into simple terms and manageable chunks for others to understand | |||||
| Verifies that others have received, consumed and understood presented information during discussions | |||||
| Produces reports which are accurate, easily understood, succinct and worded appropriately for target audience | |||||
| Identifies assumptions, shares direction and tailors communication to audience. | |||||
| Communicates effectively to a wide range of stakeholders, e.g. sharing updates at all hands | |||||
| ๐ฉโ๐ซ Pr0 | Provides clear and easily understood briefs to others, making clear expected outcomes and which tasks are to be completed by whom | ||||
| Displays strong presentation/writing skills | |||||
| Ensures all relevant information is communicated to others to enable them to successfully execute delegated tasks | |||||
| Presents proposals in a clear and structured manner | |||||
| Produces and maintains clear & concise technical specifications throughout the project | |||||
| Seeks out and gives constructive, actionable feedback where valuable. | |||||
| Can gather influence and support for their work, confidently debating and defending their decisions and approach. | |||||
| Able to simply explain complex concepts and deliver difficult messages clearly. | |||||
๐ Core - ๐ฅ Striving For Success
Your expected level is ๐ฉโ๐ซ Pr0
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Tackles work with enthusiasm, and takes a positive outlook when things are difficult | ||||
| Shows commitment to work objectives & underlying tasks | |||||
| Willing to accept advice from others regarding how objectives could be achieved | |||||
| Sets deadlines and strives to meet them | |||||
| Gains a sense of achievement and self-satisfaction from successfully meeting targets and business needs | |||||
| Prepared to examine own skills and abilities to identify ways of improving performance e.g. discusses personal development with line manager | |||||
| ๐จโ๐ง Play3r | Perseveres to overcome obstacles / resistance until objectives are fully met and tasks completed | ||||
| Proactive in taking on extra tasks or responsibility | |||||
| Prepared to work flexibly, including working beyond standard hours in order to finish tasks to meet project deadlines | |||||
| Actively seeks out work and maintains to-do lists for personal peeves | |||||
| Self-motivated to achieve; shows initiative and performs to a high level with low levels of supervision | |||||
| Adopts good practice or new techniques from others. | |||||
| ๐ฉโ๐ซ Pr0 | Consistently reflects on own performance & seeks continuous improvement | ||||
| Seeks to exceed expectations | |||||
| Demonstrates an attention to detail and quality, and looks to evaluate solutions as part of a desire to drive quality improvement | |||||
| Aware of own credibility. Actively seeks to reinforce and enhance this | |||||
| Devotes time to expand technical expertise to inform and improve client solutions & work processes | |||||
| Seeks views of others and accepts constructive criticism | |||||
๐ Core - ๐จโ๐จโ๐ง Team Orientation
Your expected level is ๐ง 1337
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Shows genuine commitment to the team and company | ||||
| Prepared to compromise or go with team decision | |||||
| Easily and quickly adapts to new challenges and ways of working | |||||
| Takes responsibility for own actions | |||||
| Has positive relationships with team members displaying high levels of reliability and responsibility | |||||
| Always ready and available to help others | |||||
| ๐จโ๐ง Play3r | Makes self available to others; proactively offers to assist others with activities to meet deadlines or manage short-term work pressures | ||||
| Regularly and pro-actively communicates with colleagues regarding project or task progress. | |||||
| Prepares for and actively participates in team meetings | |||||
| Willingly seeks input and ideas from colleagues | |||||
| ๐ฉโ๐ซ Pr0 | Demonstrates awareness of different perspectives, working styles and preferences in team | ||||
| Organises social or more formal team activities | |||||
| Provides constructive feedback and suggestions, including to more senior colleagues | |||||
| Defends colleagues in the face of unwarranted criticism | |||||
| Encourages and assists with the personal development of others | |||||
| Puts systems in place to encourage team communication and shared learning | |||||
| Demonstrates trust of team members by fully delegating tasks or projects | |||||
| ๐ง 1337 | Seeks to understand team needs, motivations, strengths, dynamics to inform and optimise working arrangements and team performance | ||||
| Employs robust methods for selecting team members for job roles | |||||
| Strives to identify ways to improve team working processes and enhance team performance | |||||
| Able to have difficult conversations where required | |||||
| Shares team success internally and with other divisions; supportively encourages admission of collective mistakes, encouraging the team to learn from their experiences | |||||
| Identifies sources of conflict within the team and acts in a facilitative manner to resolve conflict or improve cohesion | |||||
๐ Verification - ๐ฉโ๐ซ Pr0
๐ ๏ธ Engineering
- Maintains positive relationships with all identity management systems worldwide
- Keeps up to date with changes to identity management systems in the wild
- Proactively identifies relevant conferences and meetings
- Ensures maximum verification capability at all times
- Actively monitors verification rates and takes action to address issues
- Conducts analysis of and reports on threats to verification technologies
- Proactively identifies means of integration with additional verification data sources
๐จโ๐ป Solutions Engineer
Summary
Level Overview
| ๐ Core | |||||||
|---|---|---|---|---|---|---|---|
| ๐ฏ Delivering Value | ๐ฏ Client Focus | ๐ Planning and Organisation | ๐คน Problem Solving | ๐ฌ Communication | ๐ฅ Striving For Success | ๐จโ๐จโ๐ง Team Orientation | |
| ๐จโ๐ป Solutions Engineer | ๐จโ๐ง Play3r | ๐จโ๐ง Play3r | ๐จโ๐ง Play3r | ๐จโ๐ง Play3r | ๐ฉโ๐ซ Pr0 | ๐ฉโ๐ซ Pr0 | ๐ฉโ๐ซ Pr0 |
๐จโ๐ป Solutions Engineer - ๐จโ๐ป Solutions Engineer
Actions - BETA
Summary
The Solutions engineer is the first point of contact, for Engineering, Marketing and external marketing agencies, in relation to all things campaign related. People skills are a must in this role, coordinating multiple departments, implementing campaigns and tracking pixels. The Solutions Engineer will measure, and report on the effectiveness of the campaigns being ran, suggesting improvements.
Criteria
๐ฏ Delivering Value - ๐จโ๐ง Play3r
๐ Core
- Bases recommendations on citable, sound analysis of risks, benefits and value
- Considers and discusses alternative ways of performing tasks to enhance productivity and delivery of value
- Demonstrate a robust approach to producing estimates i.e. breaking down tasks into sub-elements and quantifying time required
- Demonstrates appreciation of RoI when defining and performing tasks by vocally considering effort vs value return
- Identifies opportunities with existing products/solutions to further develop value opportunities
- Self-conscious of rabbit-holes, and can identify when in one
- Holds an iterative, and value-incrementing approach to solutions development, always considering MVP/S
- Doesnโt over-engineer or gold-plate solutions unnecessessarilly
๐ฏ Client Focus - ๐จโ๐ง Play3r
๐ Core
- Actively listens to clients to identify and understand their needs and objectives; asks questions to identify client interests, views & motivations
- Consults clients when exploring solution options
- Proactively undertakes appropriate research to build client knowledge & help inform discussions
- Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates
- Proactively uses knowledge of client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs
- Successfully adapts solutions to reflect changes in client requirements
- Develops solutions which clients find easy to use and understand; adopts the clientโs perspective to aid product design
๐ Planning and Organisation - ๐จโ๐ง Play3r
๐ Core
- Develops clear, documented action plans, with realistic expectations & objectives
- Anticipates & realistically appraises potential problems or changes; develops contingency plans to ensure desired outcome is achieved effectively within agreed timelines
- Converts plans to task components for self and others, including timelines & targets
- Accurately tracks own development progress and effectively forecasts output
- Takes full responsibility for own productivity and output.
- Accurately identifies & secures required resources before implementing plans e.g. adequate capacity in team
- Able to balance time dedicated to maintaining existing business with business development
๐คน Problem Solving - ๐จโ๐ง Play3r
๐ Core
- Uses research to better understand an issue and come to reasoned decisions about how to resolve a problem
- Identifies the root causes of blockers
- Uses visualisation tools (SWOT, brainstorming, cause-effect diagrams) to gain fuller understanding of issues
- Analytical; deduces meaning from numerical & verbal data sources & uses such data to generate solutions to current problems or future changes
- Where relevant develops tools or models to further analyse data sources e.g. to test assumptions or develop scenarios
๐ฌ Communication - ๐ฉโ๐ซ Pr0
๐ Core
- Provides clear and easily understood briefs to others, making clear expected outcomes and which tasks are to be completed by whom
- Displays strong presentation/writing skills
- Ensures all relevant information is communicated to others to enable them to successfully execute delegated tasks
- Presents proposals in a clear and structured manner
- Produces and maintains clear & concise technical specifications throughout the project
- Seeks out and gives constructive, actionable feedback where valuable.
- Can gather influence and support for their work, confidently debating and defending their decisions and approach.
- Able to simply explain complex concepts and deliver difficult messages clearly.
๐ฅ Striving For Success - ๐ฉโ๐ซ Pr0
๐ Core
- Consistently reflects on own performance & seeks continuous improvement
- Seeks to exceed expectations
- Demonstrates an attention to detail and quality, and looks to evaluate solutions as part of a desire to drive quality improvement
- Aware of own credibility. Actively seeks to reinforce and enhance this
- Devotes time to expand technical expertise to inform and improve client solutions & work processes
- Seeks views of others and accepts constructive criticism
๐จโ๐จโ๐ง Team Orientation - ๐ฉโ๐ซ Pr0
๐ Core
- Demonstrates awareness of different perspectives, working styles and preferences in team
- Organises social or more formal team activities
- Provides constructive feedback and suggestions, including to more senior colleagues
- Defends colleagues in the face of unwarranted criticism
- Encourages and assists with the personal development of others
- Puts systems in place to encourage team communication and shared learning
- Demonstrates trust of team members by fully delegating tasks or projects
๐จโ๐ป Solutions Engineer - ๐จโ๐ป Solutions Engineer
๐ Core - ๐ฏ Delivering Value
Your expected level is ๐จโ๐ง Play3r
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Actively contributes to the design of products and solutions | ||||
| Aware of the value of providing outstanding client service and what can be done on a day-to-day basis to deliver this | |||||
| Justifies the use of business resources and suggested changes to processes in terms of value deliverance | |||||
| Clear on the purpose and value of all tasks and will seek clarification when not | |||||
| Accurately estimates the amount of effort required to complete projects, and performs duties to the required standard within agreed timescales | |||||
| Aware of competitive nature of the business, who we compete with and how UNiDAYS can be different | |||||
| ๐จโ๐ง Play3r | Bases recommendations on citable, sound analysis of risks, benefits and value | ||||
| Considers and discusses alternative ways of performing tasks to enhance productivity and delivery of value | |||||
| Demonstrate a robust approach to producing estimates i.e. breaking down tasks into sub-elements and quantifying time required | |||||
| Demonstrates appreciation of RoI when defining and performing tasks by vocally considering effort vs value return | |||||
| Identifies opportunities with existing products/solutions to further develop value opportunities | |||||
| Self-conscious of rabbit-holes, and can identify when in one | |||||
| Holds an iterative, and value-incrementing approach to solutions development, always considering MVP/S | |||||
| Doesnโt over-engineer or gold-plate solutions unnecessessarilly | |||||
๐ Core - ๐ฏ Client Focus
Your expected level is ๐จโ๐ง Play3r
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Work activities are directed by, or focused on client needs; client remains primary focus | ||||
| Demonstrates a genuine interest in clients and visibly acts in their best interests | |||||
| Makes self-visible or available as a point of contact for clients | |||||
| Manages all client enquiries in a professional and understanding way | |||||
| Invites and receptive to client feedback | |||||
| Understands who their client and stakeholders are for every task | |||||
| Responds and meets client requests in a timely and appropriate manner | |||||
| ๐จโ๐ง Play3r | Actively listens to clients to identify and understand their needs and objectives; asks questions to identify client interests, views & motivations | ||||
| Consults clients when exploring solution options | |||||
| Proactively undertakes appropriate research to build client knowledge & help inform discussions | |||||
| Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates | |||||
| Proactively uses knowledge of client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs | |||||
| Successfully adapts solutions to reflect changes in client requirements | |||||
| Develops solutions which clients find easy to use and understand; adopts the clientโs perspective to aid product design | |||||
๐ Core - ๐ Planning and Organisation
Your expected level is ๐จโ๐ง Play3r
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Actively listens to identify and understand needs and objectives; asks questions to identify interests, views & motivations | ||||
| Understands the objectives of and participates actively in team ceremonies. Prepared and organised to make the most of squad time. | |||||
| Consults stakeholders when exploring solution options. | |||||
| Undertakes appropriate research to build client knowledge & help inform discussions | |||||
| Fully competent with the day-to-day use of JIRA and other productivity tools | |||||
| Proactively uses knowledge of the business, needs & objectives to drive the development & delivery of appropriate solutions | |||||
| Successfully adapts service provision to reflect changes in requirements | |||||
| Ensures stakeholders are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates | |||||
| ๐จโ๐ง Play3r | Develops clear, documented action plans, with realistic expectations & objectives | ||||
| Anticipates & realistically appraises potential problems or changes; develops contingency plans to ensure desired outcome is achieved effectively within agreed timelines | |||||
| Converts plans to task components for self and others, including timelines & targets | |||||
| Accurately tracks own development progress and effectively forecasts output | |||||
| Takes full responsibility for own productivity and output. | |||||
| Accurately identifies & secures required resources before implementing plans e.g. adequate capacity in team | |||||
| Able to balance time dedicated to maintaining existing business with business development | |||||
๐ Core - ๐คน Problem Solving
Your expected level is ๐จโ๐ง Play3r
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Takes immediate action or initiative to resolve issues preventing satisfactory work completion; including seeking help from others | ||||
| Comes to line manager with potential solutions to problems rather than just presenting the issue | |||||
| Considers past experience of similar situations & existing procedures to think through potential approaches to addressing problems | |||||
| Records solutions appropriately, with concise and complete explanations and justifications | |||||
| When asked can suggest some improvements to work processes to prevent future problems | |||||
| Refuses to become blocked. Tries to unblock themselves first before seeking help | |||||
| Distinguishes between relevant and irrelevant information in order to make logical decisions | |||||
| Openly acknowledge mistakes & takes action to rectify them | |||||
| ๐จโ๐ง Play3r | Uses research to better understand an issue and come to reasoned decisions about how to resolve a problem | ||||
| Identifies the root causes of blockers | |||||
| Uses visualisation tools (SWOT, brainstorming, cause-effect diagrams) to gain fuller understanding of issues | |||||
| Analytical; deduces meaning from numerical & verbal data sources & uses such data to generate solutions to current problems or future changes | |||||
| Where relevant develops tools or models to further analyse data sources e.g. to test assumptions or develop scenarios | |||||
๐ Core - ๐ฌ Communication
Your expected level is ๐ฉโ๐ซ Pr0
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Actively listens to project briefs and asks questions where necessary to clarify understanding of own role and the project as a whole | ||||
| Where unsure checks what the expectations are for the delivery of tasks | |||||
| Asks for feedback and advice where necessary to enable successful completion of delegated work | |||||
| Shows interpersonal sensitivity | |||||
| Communicates concisely and clearly, sticking to facts and avoiding jargon, acronyms or abbreviations where appropriate | |||||
| Treats all interactions with respect and compassion | |||||
| Establishes the quality and frequency of feedback required by manager / client and routinely meets these requirements | |||||
| Acts as a role model for corporate standards of integrity both within the business and externally | |||||
| ๐จโ๐ง Play3r | Maintains a constant dialogue with all project stakeholders to ensure a clear and joint understanding of project direction and progress | ||||
| Translates complex issues into simple terms and manageable chunks for others to understand | |||||
| Verifies that others have received, consumed and understood presented information during discussions | |||||
| Produces reports which are accurate, easily understood, succinct and worded appropriately for target audience | |||||
| Identifies assumptions, shares direction and tailors communication to audience. | |||||
| Communicates effectively to a wide range of stakeholders, e.g. sharing updates at all hands | |||||
| ๐ฉโ๐ซ Pr0 | Provides clear and easily understood briefs to others, making clear expected outcomes and which tasks are to be completed by whom | ||||
| Displays strong presentation/writing skills | |||||
| Ensures all relevant information is communicated to others to enable them to successfully execute delegated tasks | |||||
| Presents proposals in a clear and structured manner | |||||
| Produces and maintains clear & concise technical specifications throughout the project | |||||
| Seeks out and gives constructive, actionable feedback where valuable. | |||||
| Can gather influence and support for their work, confidently debating and defending their decisions and approach. | |||||
| Able to simply explain complex concepts and deliver difficult messages clearly. | |||||
๐ Core - ๐ฅ Striving For Success
Your expected level is ๐ฉโ๐ซ Pr0
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Tackles work with enthusiasm, and takes a positive outlook when things are difficult | ||||
| Shows commitment to work objectives & underlying tasks | |||||
| Willing to accept advice from others regarding how objectives could be achieved | |||||
| Sets deadlines and strives to meet them | |||||
| Gains a sense of achievement and self-satisfaction from successfully meeting targets and business needs | |||||
| Prepared to examine own skills and abilities to identify ways of improving performance e.g. discusses personal development with line manager | |||||
| ๐จโ๐ง Play3r | Perseveres to overcome obstacles / resistance until objectives are fully met and tasks completed | ||||
| Proactive in taking on extra tasks or responsibility | |||||
| Prepared to work flexibly, including working beyond standard hours in order to finish tasks to meet project deadlines | |||||
| Actively seeks out work and maintains to-do lists for personal peeves | |||||
| Self-motivated to achieve; shows initiative and performs to a high level with low levels of supervision | |||||
| Adopts good practice or new techniques from others. | |||||
| ๐ฉโ๐ซ Pr0 | Consistently reflects on own performance & seeks continuous improvement | ||||
| Seeks to exceed expectations | |||||
| Demonstrates an attention to detail and quality, and looks to evaluate solutions as part of a desire to drive quality improvement | |||||
| Aware of own credibility. Actively seeks to reinforce and enhance this | |||||
| Devotes time to expand technical expertise to inform and improve client solutions & work processes | |||||
| Seeks views of others and accepts constructive criticism | |||||
๐ Core - ๐จโ๐จโ๐ง Team Orientation
Your expected level is ๐ฉโ๐ซ Pr0
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Shows genuine commitment to the team and company | ||||
| Prepared to compromise or go with team decision | |||||
| Easily and quickly adapts to new challenges and ways of working | |||||
| Takes responsibility for own actions | |||||
| Has positive relationships with team members displaying high levels of reliability and responsibility | |||||
| Always ready and available to help others | |||||
| ๐จโ๐ง Play3r | Makes self available to others; proactively offers to assist others with activities to meet deadlines or manage short-term work pressures | ||||
| Regularly and pro-actively communicates with colleagues regarding project or task progress. | |||||
| Prepares for and actively participates in team meetings | |||||
| Willingly seeks input and ideas from colleagues | |||||
| ๐ฉโ๐ซ Pr0 | Demonstrates awareness of different perspectives, working styles and preferences in team | ||||
| Organises social or more formal team activities | |||||
| Provides constructive feedback and suggestions, including to more senior colleagues | |||||
| Defends colleagues in the face of unwarranted criticism | |||||
| Encourages and assists with the personal development of others | |||||
| Puts systems in place to encourage team communication and shared learning | |||||
| Demonstrates trust of team members by fully delegating tasks or projects | |||||
๐ง Engineering Operations
Summary
The engineering operations manager is responsible for the smooth running of the Engineering Team. A great communicator, you'll help to remove impediments and keep the gears moving within the squads so that solutions are delivered effectively. You'll pro-actively identify process issues, suggest and implement improvements to those. You'll need to be a leader and coach team leads and engineers on what good looks like.
Level Overview
| ๐ Core | |||||||
|---|---|---|---|---|---|---|---|
| ๐ฏ Delivering Value | ๐ฏ Client Focus | ๐ Planning and Organisation | ๐คน Problem Solving | ๐ฌ Communication | ๐ฅ Striving For Success | ๐จโ๐จโ๐ง Team Orientation | |
| ๐ง Engineering Operations Manager | ๐ง 1337 | ๐ง 1337 | ๐ง 1337 | ๐ง 1337 | ๐ง 1337 | ๐ง 1337 | ๐ง 1337 |
๐ง Engineering Operations Manager - ๐ง Engineering Operations
Actions - BETA
Summary
Criteria
๐ฏ Delivering Value - ๐ง 1337
๐ Core
- Tracks team / department / company KPIs and maintains robust forecasts
- Conducts detailed planning/modelling of new proposals to comprehensively evaluate the value/RoI impact of options.
- Has a sound understanding of accountancy terms linked to business accounts; applies knowledge to inform business operations
- Manages technical/financial risks, develops robust systems to mitigate any identified risks.
- Employs robust and evidence based approach to developing strategy; works to understand audience dynamics, clearly identify needs, segment of the audience, offer competitively advantaged products and services.
๐ฏ Client Focus - ๐ง 1337
๐ Core
- Conceives and drives the development of solutions that anticipate impending client needs
- Ability to read clients and agree desired outcomes that are mutually beneficial i.e. win/win outcomes
- Proactively uses knowledge of the client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs
- Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates.
๐ Planning and Organisation - ๐ง 1337
๐ Core
- Conducts a robust situational analysis โ market/technology attractiveness & competitive position
- Devises strategies aligned to analysis of market/technology; aware of alternative strategic options
- Segments the market to identify most value generating client groups or segments; positions company offer to satisfy needs of key user groups
- Sets SMART Strategic objectives/goals; devises critical success factors (CSFs) aligned to strategy; sets KPIs/performance metrics to track implementation
- Presents evidence (e.g. DAM, Verification, usage, impressions) to justify strategy adopted
- Outlines exactly how strategy will be delivered; clarifies accountabilities, workload, resources needed, milestones and expectations
๐คน Problem Solving - ๐ง 1337
๐ Core
- Makes sound judgement even when making complex or difficult decisions or when under time pressures.
- Sets processes for managing business risk
- Takes full accountability for implementing resultant decisions
- Identifies potential blockers before they occur, and prevents them
๐ฌ Communication - ๐ง 1337
๐ Core
- Ensures the team has strong relationships with stakeholders, fully recognises their constraints and concerns and creates mutual recognition and trust.
- Consistently and frequently communicates / demonstrates organisational values, expectations and boundaries
- Communicates business needs to others, conveying the importance of these needs from all perspectives
- Produces detailed and accurate delivery plans, presenting them objectively and transparently
- Motivates and engages employees through communication
- Articulates and unites a team behind a clear and compelling vision, mission and strategy, along multiple time horizons.
๐ฅ Striving For Success - ๐ง 1337
๐ Core
- Consistently strives to achieve targets or goals at a team/departmental/company level
- Prepared to take calculated risks to improve performance/delivery
- Is never satisfied with current business performance; continually seeks to improve business performance & drive the organisation forward
- Monitors business performance
- Seeks ways to enhance team performance; reinforces and rewards positive achievements to encourage further improvement
- Pursues potential business opportunity leads, or creates openings for others
- Prepared to constructively challenge the practices or rationale of others in order to improve client solutions or work processes
๐จโ๐จโ๐ง Team Orientation - ๐ง 1337
๐ Core
- Seeks to understand team needs, motivations, strengths, dynamics to inform and optimise working arrangements and team performance
- Employs robust methods for selecting team members for job roles
- Strives to identify ways to improve team working processes and enhance team performance
- Able to have difficult conversations where required
- Shares team success internally and with other divisions; supportively encourages admission of collective mistakes, encouraging the team to learn from their experiences
- Identifies sources of conflict within the team and acts in a facilitative manner to resolve conflict or improve cohesion
๐ง Engineering Operations Manager - ๐ง Engineering Operations
๐ Core - ๐ฏ Delivering Value
Your expected level is ๐ง 1337
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Actively contributes to the design of products and solutions | ||||
| Aware of the value of providing outstanding client service and what can be done on a day-to-day basis to deliver this | |||||
| Justifies the use of business resources and suggested changes to processes in terms of value deliverance | |||||
| Clear on the purpose and value of all tasks and will seek clarification when not | |||||
| Accurately estimates the amount of effort required to complete projects, and performs duties to the required standard within agreed timescales | |||||
| Aware of competitive nature of the business, who we compete with and how UNiDAYS can be different | |||||
| ๐จโ๐ง Play3r | Bases recommendations on citable, sound analysis of risks, benefits and value | ||||
| Considers and discusses alternative ways of performing tasks to enhance productivity and delivery of value | |||||
| Demonstrate a robust approach to producing estimates i.e. breaking down tasks into sub-elements and quantifying time required | |||||
| Demonstrates appreciation of RoI when defining and performing tasks by vocally considering effort vs value return | |||||
| Identifies opportunities with existing products/solutions to further develop value opportunities | |||||
| Self-conscious of rabbit-holes, and can identify when in one | |||||
| Holds an iterative, and value-incrementing approach to solutions development, always considering MVP/S | |||||
| Doesnโt over-engineer or gold-plate solutions unnecessessarilly | |||||
| ๐ฉโ๐ซ Pr0 | Tracks and proactively reports team/project feature/value deliverance | ||||
| Monitors expenditure against budgets and initiates corrective action as required | |||||
| Monitors and reports on implementation of financial and technical investment decisions and activity in terms of ROI | |||||
| Proposals are accurately costed & accurately predict the iteration duration | |||||
| Makes informed decisions regarding the acceptance of projects based on their viability | |||||
| Proactively identifies risks and raises with senior leaders | |||||
| Makes robust business cases when requesting investment | |||||
| ๐ง 1337 | Tracks team / department / company KPIs and maintains robust forecasts | ||||
| Conducts detailed planning/modelling of new proposals to comprehensively evaluate the value/RoI impact of options. | |||||
| Has a sound understanding of accountancy terms linked to business accounts; applies knowledge to inform business operations | |||||
| Manages technical/financial risks, develops robust systems to mitigate any identified risks. | |||||
| Employs robust and evidence based approach to developing strategy; works to understand audience dynamics, clearly identify needs, segment of the audience, offer competitively advantaged products and services. | |||||
๐ Core - ๐ฏ Client Focus
Your expected level is ๐ง 1337
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Work activities are directed by, or focused on client needs; client remains primary focus | ||||
| Demonstrates a genuine interest in clients and visibly acts in their best interests | |||||
| Makes self-visible or available as a point of contact for clients | |||||
| Manages all client enquiries in a professional and understanding way | |||||
| Invites and receptive to client feedback | |||||
| Understands who their client and stakeholders are for every task | |||||
| Responds and meets client requests in a timely and appropriate manner | |||||
| ๐จโ๐ง Play3r | Actively listens to clients to identify and understand their needs and objectives; asks questions to identify client interests, views & motivations | ||||
| Consults clients when exploring solution options | |||||
| Proactively undertakes appropriate research to build client knowledge & help inform discussions | |||||
| Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates | |||||
| Proactively uses knowledge of client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs | |||||
| Successfully adapts solutions to reflect changes in client requirements | |||||
| Develops solutions which clients find easy to use and understand; adopts the clientโs perspective to aid product design | |||||
| ๐ฉโ๐ซ Pr0 | Utilises broad domain knowledge to recommend improved solutions | ||||
| Ability to deal with changing requirements from clients and changes in focus | |||||
| Represents the client and their interests in discussions, and ensures all decisions are made with the clientโs context considered | |||||
| Undertakes appropriate research to build Client knowledge & help inform discussions | |||||
| Maintains the customers best interests at heart. Designs solutions which are appropriate and add the required value. | |||||
| ๐ง 1337 | Conceives and drives the development of solutions that anticipate impending client needs | ||||
| Ability to read clients and agree desired outcomes that are mutually beneficial i.e. win/win outcomes | |||||
| Proactively uses knowledge of the client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs | |||||
| Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates. | |||||
๐ Core - ๐ Planning and Organisation
Your expected level is ๐ง 1337
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Actively listens to identify and understand needs and objectives; asks questions to identify interests, views & motivations | ||||
| Understands the objectives of and participates actively in team ceremonies. Prepared and organised to make the most of squad time. | |||||
| Consults stakeholders when exploring solution options. | |||||
| Undertakes appropriate research to build client knowledge & help inform discussions | |||||
| Fully competent with the day-to-day use of JIRA and other productivity tools | |||||
| Proactively uses knowledge of the business, needs & objectives to drive the development & delivery of appropriate solutions | |||||
| Successfully adapts service provision to reflect changes in requirements | |||||
| Ensures stakeholders are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates | |||||
| ๐จโ๐ง Play3r | Develops clear, documented action plans, with realistic expectations & objectives | ||||
| Anticipates & realistically appraises potential problems or changes; develops contingency plans to ensure desired outcome is achieved effectively within agreed timelines | |||||
| Converts plans to task components for self and others, including timelines & targets | |||||
| Accurately tracks own development progress and effectively forecasts output | |||||
| Takes full responsibility for own productivity and output. | |||||
| Accurately identifies & secures required resources before implementing plans e.g. adequate capacity in team | |||||
| Able to balance time dedicated to maintaining existing business with business development | |||||
| ๐ฉโ๐ซ Pr0 | Manages multiple complex projects using established project management methodologies | ||||
| Integrates inputs from different sources/team members; optimises their contribution relevant to work programme | |||||
| Optimises the allocation of resources | |||||
| Assigns responsibilities and sets deadlines for tasks | |||||
| Identifies critical path activities from project plans; concentrates extra effort on tasks where any delays impact on overall deadline | |||||
| Sets/attends regular project meetings to assess progress against action plans and to ensure monitoring activity is routinely conducted | |||||
| Varies project plan activity sequencing and timelines according to available resource to avoid delays | |||||
| ๐ง 1337 | Conducts a robust situational analysis โ market/technology attractiveness & competitive position | ||||
| Devises strategies aligned to analysis of market/technology; aware of alternative strategic options | |||||
| Segments the market to identify most value generating client groups or segments; positions company offer to satisfy needs of key user groups | |||||
| Sets SMART Strategic objectives/goals; devises critical success factors (CSFs) aligned to strategy; sets KPIs/performance metrics to track implementation | |||||
| Presents evidence (e.g. DAM, Verification, usage, impressions) to justify strategy adopted | |||||
| Outlines exactly how strategy will be delivered; clarifies accountabilities, workload, resources needed, milestones and expectations | |||||
๐ Core - ๐คน Problem Solving
Your expected level is ๐ง 1337
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Takes immediate action or initiative to resolve issues preventing satisfactory work completion; including seeking help from others | ||||
| Comes to line manager with potential solutions to problems rather than just presenting the issue | |||||
| Considers past experience of similar situations & existing procedures to think through potential approaches to addressing problems | |||||
| Records solutions appropriately, with concise and complete explanations and justifications | |||||
| When asked can suggest some improvements to work processes to prevent future problems | |||||
| Refuses to become blocked. Tries to unblock themselves first before seeking help | |||||
| Distinguishes between relevant and irrelevant information in order to make logical decisions | |||||
| Openly acknowledge mistakes & takes action to rectify them | |||||
| ๐จโ๐ง Play3r | Uses research to better understand an issue and come to reasoned decisions about how to resolve a problem | ||||
| Identifies the root causes of blockers | |||||
| Uses visualisation tools (SWOT, brainstorming, cause-effect diagrams) to gain fuller understanding of issues | |||||
| Analytical; deduces meaning from numerical & verbal data sources & uses such data to generate solutions to current problems or future changes | |||||
| Where relevant develops tools or models to further analyse data sources e.g. to test assumptions or develop scenarios | |||||
| ๐ฉโ๐ซ Pr0 | Ensures recommendations are evidence based. Bases decisions on robust analysis of the situation | ||||
| Conducts option appraisal: systematically compares a number of approaches, weighs up relevant data before applying judgement; then makes recommendations. | |||||
| Considers financial, technical, security and other risks before taking action or making decisions | |||||
| Able to effectively and logically defend judgements if challenged | |||||
| ๐ง 1337 | Makes sound judgement even when making complex or difficult decisions or when under time pressures. | ||||
| Sets processes for managing business risk | |||||
| Takes full accountability for implementing resultant decisions | |||||
| Identifies potential blockers before they occur, and prevents them | |||||
๐ Core - ๐ฌ Communication
Your expected level is ๐ง 1337
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Actively listens to project briefs and asks questions where necessary to clarify understanding of own role and the project as a whole | ||||
| Where unsure checks what the expectations are for the delivery of tasks | |||||
| Asks for feedback and advice where necessary to enable successful completion of delegated work | |||||
| Shows interpersonal sensitivity | |||||
| Communicates concisely and clearly, sticking to facts and avoiding jargon, acronyms or abbreviations where appropriate | |||||
| Treats all interactions with respect and compassion | |||||
| Establishes the quality and frequency of feedback required by manager / client and routinely meets these requirements | |||||
| Acts as a role model for corporate standards of integrity both within the business and externally | |||||
| ๐จโ๐ง Play3r | Maintains a constant dialogue with all project stakeholders to ensure a clear and joint understanding of project direction and progress | ||||
| Translates complex issues into simple terms and manageable chunks for others to understand | |||||
| Verifies that others have received, consumed and understood presented information during discussions | |||||
| Produces reports which are accurate, easily understood, succinct and worded appropriately for target audience | |||||
| Identifies assumptions, shares direction and tailors communication to audience. | |||||
| Communicates effectively to a wide range of stakeholders, e.g. sharing updates at all hands | |||||
| ๐ฉโ๐ซ Pr0 | Provides clear and easily understood briefs to others, making clear expected outcomes and which tasks are to be completed by whom | ||||
| Displays strong presentation/writing skills | |||||
| Ensures all relevant information is communicated to others to enable them to successfully execute delegated tasks | |||||
| Presents proposals in a clear and structured manner | |||||
| Produces and maintains clear & concise technical specifications throughout the project | |||||
| Seeks out and gives constructive, actionable feedback where valuable. | |||||
| Can gather influence and support for their work, confidently debating and defending their decisions and approach. | |||||
| Able to simply explain complex concepts and deliver difficult messages clearly. | |||||
| ๐ง 1337 | Ensures the team has strong relationships with stakeholders, fully recognises their constraints and concerns and creates mutual recognition and trust. | ||||
| Consistently and frequently communicates / demonstrates organisational values, expectations and boundaries | |||||
| Communicates business needs to others, conveying the importance of these needs from all perspectives | |||||
| Produces detailed and accurate delivery plans, presenting them objectively and transparently | |||||
| Motivates and engages employees through communication | |||||
| Articulates and unites a team behind a clear and compelling vision, mission and strategy, along multiple time horizons. | |||||
๐ Core - ๐ฅ Striving For Success
Your expected level is ๐ง 1337
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Tackles work with enthusiasm, and takes a positive outlook when things are difficult | ||||
| Shows commitment to work objectives & underlying tasks | |||||
| Willing to accept advice from others regarding how objectives could be achieved | |||||
| Sets deadlines and strives to meet them | |||||
| Gains a sense of achievement and self-satisfaction from successfully meeting targets and business needs | |||||
| Prepared to examine own skills and abilities to identify ways of improving performance e.g. discusses personal development with line manager | |||||
| ๐จโ๐ง Play3r | Perseveres to overcome obstacles / resistance until objectives are fully met and tasks completed | ||||
| Proactive in taking on extra tasks or responsibility | |||||
| Prepared to work flexibly, including working beyond standard hours in order to finish tasks to meet project deadlines | |||||
| Actively seeks out work and maintains to-do lists for personal peeves | |||||
| Self-motivated to achieve; shows initiative and performs to a high level with low levels of supervision | |||||
| Adopts good practice or new techniques from others. | |||||
| ๐ฉโ๐ซ Pr0 | Consistently reflects on own performance & seeks continuous improvement | ||||
| Seeks to exceed expectations | |||||
| Demonstrates an attention to detail and quality, and looks to evaluate solutions as part of a desire to drive quality improvement | |||||
| Aware of own credibility. Actively seeks to reinforce and enhance this | |||||
| Devotes time to expand technical expertise to inform and improve client solutions & work processes | |||||
| Seeks views of others and accepts constructive criticism | |||||
| ๐ง 1337 | Consistently strives to achieve targets or goals at a team/departmental/company level | ||||
| Prepared to take calculated risks to improve performance/delivery | |||||
| Is never satisfied with current business performance; continually seeks to improve business performance & drive the organisation forward | |||||
| Monitors business performance | |||||
| Seeks ways to enhance team performance; reinforces and rewards positive achievements to encourage further improvement | |||||
| Pursues potential business opportunity leads, or creates openings for others | |||||
| Prepared to constructively challenge the practices or rationale of others in order to improve client solutions or work processes | |||||
๐ Core - ๐จโ๐จโ๐ง Team Orientation
Your expected level is ๐ง 1337
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Shows genuine commitment to the team and company | ||||
| Prepared to compromise or go with team decision | |||||
| Easily and quickly adapts to new challenges and ways of working | |||||
| Takes responsibility for own actions | |||||
| Has positive relationships with team members displaying high levels of reliability and responsibility | |||||
| Always ready and available to help others | |||||
| ๐จโ๐ง Play3r | Makes self available to others; proactively offers to assist others with activities to meet deadlines or manage short-term work pressures | ||||
| Regularly and pro-actively communicates with colleagues regarding project or task progress. | |||||
| Prepares for and actively participates in team meetings | |||||
| Willingly seeks input and ideas from colleagues | |||||
| ๐ฉโ๐ซ Pr0 | Demonstrates awareness of different perspectives, working styles and preferences in team | ||||
| Organises social or more formal team activities | |||||
| Provides constructive feedback and suggestions, including to more senior colleagues | |||||
| Defends colleagues in the face of unwarranted criticism | |||||
| Encourages and assists with the personal development of others | |||||
| Puts systems in place to encourage team communication and shared learning | |||||
| Demonstrates trust of team members by fully delegating tasks or projects | |||||
| ๐ง 1337 | Seeks to understand team needs, motivations, strengths, dynamics to inform and optimise working arrangements and team performance | ||||
| Employs robust methods for selecting team members for job roles | |||||
| Strives to identify ways to improve team working processes and enhance team performance | |||||
| Able to have difficult conversations where required | |||||
| Shares team success internally and with other divisions; supportively encourages admission of collective mistakes, encouraging the team to learn from their experiences | |||||
| Identifies sources of conflict within the team and acts in a facilitative manner to resolve conflict or improve cohesion | |||||
๐คต Product Owner
Summary
Level Overview
| ๐ Core | ๐ Product | ||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| ๐ฏ Delivering Value | ๐ฏ Client Focus | ๐ Planning and Organisation | ๐คน Problem Solving | ๐ฌ Communication | ๐ฅ Striving For Success | ๐จโ๐จโ๐ง Team Orientation | ๐คน Opportunity Analysis | ๐ฉโ๐ User Centricity | ๐๏ธ Domain Knowledge | ๐ Data Skills | ๐ Working Through Others | ๐ Execution | |
| ๐คต Product Owner | ๐ฉโ๐ซ Pr0 | ๐จโ๐ง Play3r | ๐ง 1337 | ๐ฉโ๐ซ Pr0 | ๐ง 1337 | ๐ฉโ๐ซ Pr0 | ๐ง 1337 | 3 | 3 | 3 | 3 | 4 | 3 |
๐คต Product Owner - ๐คต Product Owner
Actions - BETA
Summary
The Product Owner is a leader, responsible for maximising the value of the products created by the development team. A good Product Owner is able to influence those around them. They will manage the flow of work throughout it's various stages, ensuring delivery is as expected. The Product Owner will act as point person for all queries in relation to the product from stakeholders, enabling Engineers to focus purely on delivery.
Criteria
๐ฏ Delivering Value - ๐ฉโ๐ซ Pr0
๐ Core
- Tracks and proactively reports team/project feature/value deliverance
- Monitors expenditure against budgets and initiates corrective action as required
- Monitors and reports on implementation of financial and technical investment decisions and activity in terms of ROI
- Proposals are accurately costed & accurately predict the iteration duration
- Makes informed decisions regarding the acceptance of projects based on their viability
- Proactively identifies risks and raises with senior leaders
- Makes robust business cases when requesting investment
๐ฏ Client Focus - ๐จโ๐ง Play3r
๐ Core
- Actively listens to clients to identify and understand their needs and objectives; asks questions to identify client interests, views & motivations
- Consults clients when exploring solution options
- Proactively undertakes appropriate research to build client knowledge & help inform discussions
- Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates
- Proactively uses knowledge of client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs
- Successfully adapts solutions to reflect changes in client requirements
- Develops solutions which clients find easy to use and understand; adopts the clientโs perspective to aid product design
๐ Planning and Organisation - ๐ง 1337
๐ Core
- Conducts a robust situational analysis โ market/technology attractiveness & competitive position
- Devises strategies aligned to analysis of market/technology; aware of alternative strategic options
- Segments the market to identify most value generating client groups or segments; positions company offer to satisfy needs of key user groups
- Sets SMART Strategic objectives/goals; devises critical success factors (CSFs) aligned to strategy; sets KPIs/performance metrics to track implementation
- Presents evidence (e.g. DAM, Verification, usage, impressions) to justify strategy adopted
- Outlines exactly how strategy will be delivered; clarifies accountabilities, workload, resources needed, milestones and expectations
๐คน Problem Solving - ๐ฉโ๐ซ Pr0
๐ Core
- Ensures recommendations are evidence based. Bases decisions on robust analysis of the situation
- Conducts option appraisal: systematically compares a number of approaches, weighs up relevant data before applying judgement; then makes recommendations.
- Considers financial, technical, security and other risks before taking action or making decisions
- Able to effectively and logically defend judgements if challenged
๐ฌ Communication - ๐ง 1337
๐ Core
- Ensures the team has strong relationships with stakeholders, fully recognises their constraints and concerns and creates mutual recognition and trust.
- Consistently and frequently communicates / demonstrates organisational values, expectations and boundaries
- Communicates business needs to others, conveying the importance of these needs from all perspectives
- Produces detailed and accurate delivery plans, presenting them objectively and transparently
- Motivates and engages employees through communication
- Articulates and unites a team behind a clear and compelling vision, mission and strategy, along multiple time horizons.
๐ฅ Striving For Success - ๐ฉโ๐ซ Pr0
๐ Core
- Consistently reflects on own performance & seeks continuous improvement
- Seeks to exceed expectations
- Demonstrates an attention to detail and quality, and looks to evaluate solutions as part of a desire to drive quality improvement
- Aware of own credibility. Actively seeks to reinforce and enhance this
- Devotes time to expand technical expertise to inform and improve client solutions & work processes
- Seeks views of others and accepts constructive criticism
๐จโ๐จโ๐ง Team Orientation - ๐ง 1337
๐ Core
- Seeks to understand team needs, motivations, strengths, dynamics to inform and optimise working arrangements and team performance
- Employs robust methods for selecting team members for job roles
- Strives to identify ways to improve team working processes and enhance team performance
- Able to have difficult conversations where required
- Shares team success internally and with other divisions; supportively encourages admission of collective mistakes, encouraging the team to learn from their experiences
- Identifies sources of conflict within the team and acts in a facilitative manner to resolve conflict or improve cohesion
๐คน Opportunity Analysis - 3
๐ Product
- Defines a clear, compelling and ambitious product vision and strategy for their remit.
๐ฉโ๐ User Centricity - 3
๐ Product
- In depth knowledge of current and potential users. Manages trade-offs between user needs.
- Ensures their area of the product delights their intended audiences and forms a coherent experience with other features.
- Champions users and a user-centred approach with stakeholders.
๐๏ธ Domain Knowledge - 3
๐ Product
- Understands how code is tested, deployed and version-controlled for native apps and web interfaces (sites / api)
- Develops and maintains solid foundation of market knowledge in their area, proactively identifies potential issues/risks.
๐ Data Skills - 3
๐ Product
- Closely tracks and understands how metrics interact with and impact other group/business metrics.
- Identifies when and how to set experiments, supported by a product data analyst. Incorporates results into future iterations.
- Can assimilate new information easily, and can synthesise qualitative and quantitative inputs to form reliable insights into user needs and behaviour.
๐ Working Through Others - 4
๐ Product
- Understands how the needs of the team vary across product and team lifecycle and adapts accordingly.
- Open to being challenged, encourages constructive conflict and maximises the talent of others. Makes the squad โmissionaries, not mercenariesโ.
๐ Execution - 3
๐ Product
- Able to prioritise effectively on multiple dimensions - makes sure the urgent doesnโt always outdo the important; that there is a balance between new work, maintenance, fixing issues; long- and short-term work.
- Employs speed as a habit.
๐คต Product Owner - ๐คต Product Owner
๐ Core - ๐ฏ Delivering Value
Your expected level is ๐ฉโ๐ซ Pr0
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Actively contributes to the design of products and solutions | ||||
| Aware of the value of providing outstanding client service and what can be done on a day-to-day basis to deliver this | |||||
| Justifies the use of business resources and suggested changes to processes in terms of value deliverance | |||||
| Clear on the purpose and value of all tasks and will seek clarification when not | |||||
| Accurately estimates the amount of effort required to complete projects, and performs duties to the required standard within agreed timescales | |||||
| Aware of competitive nature of the business, who we compete with and how UNiDAYS can be different | |||||
| ๐จโ๐ง Play3r | Bases recommendations on citable, sound analysis of risks, benefits and value | ||||
| Considers and discusses alternative ways of performing tasks to enhance productivity and delivery of value | |||||
| Demonstrate a robust approach to producing estimates i.e. breaking down tasks into sub-elements and quantifying time required | |||||
| Demonstrates appreciation of RoI when defining and performing tasks by vocally considering effort vs value return | |||||
| Identifies opportunities with existing products/solutions to further develop value opportunities | |||||
| Self-conscious of rabbit-holes, and can identify when in one | |||||
| Holds an iterative, and value-incrementing approach to solutions development, always considering MVP/S | |||||
| Doesnโt over-engineer or gold-plate solutions unnecessessarilly | |||||
| ๐ฉโ๐ซ Pr0 | Tracks and proactively reports team/project feature/value deliverance | ||||
| Monitors expenditure against budgets and initiates corrective action as required | |||||
| Monitors and reports on implementation of financial and technical investment decisions and activity in terms of ROI | |||||
| Proposals are accurately costed & accurately predict the iteration duration | |||||
| Makes informed decisions regarding the acceptance of projects based on their viability | |||||
| Proactively identifies risks and raises with senior leaders | |||||
| Makes robust business cases when requesting investment | |||||
๐ Core - ๐ฏ Client Focus
Your expected level is ๐จโ๐ง Play3r
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Work activities are directed by, or focused on client needs; client remains primary focus | ||||
| Demonstrates a genuine interest in clients and visibly acts in their best interests | |||||
| Makes self-visible or available as a point of contact for clients | |||||
| Manages all client enquiries in a professional and understanding way | |||||
| Invites and receptive to client feedback | |||||
| Understands who their client and stakeholders are for every task | |||||
| Responds and meets client requests in a timely and appropriate manner | |||||
| ๐จโ๐ง Play3r | Actively listens to clients to identify and understand their needs and objectives; asks questions to identify client interests, views & motivations | ||||
| Consults clients when exploring solution options | |||||
| Proactively undertakes appropriate research to build client knowledge & help inform discussions | |||||
| Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates | |||||
| Proactively uses knowledge of client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs | |||||
| Successfully adapts solutions to reflect changes in client requirements | |||||
| Develops solutions which clients find easy to use and understand; adopts the clientโs perspective to aid product design | |||||
๐ Core - ๐ Planning and Organisation
Your expected level is ๐ง 1337
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Actively listens to identify and understand needs and objectives; asks questions to identify interests, views & motivations | ||||
| Understands the objectives of and participates actively in team ceremonies. Prepared and organised to make the most of squad time. | |||||
| Consults stakeholders when exploring solution options. | |||||
| Undertakes appropriate research to build client knowledge & help inform discussions | |||||
| Fully competent with the day-to-day use of JIRA and other productivity tools | |||||
| Proactively uses knowledge of the business, needs & objectives to drive the development & delivery of appropriate solutions | |||||
| Successfully adapts service provision to reflect changes in requirements | |||||
| Ensures stakeholders are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates | |||||
| ๐จโ๐ง Play3r | Develops clear, documented action plans, with realistic expectations & objectives | ||||
| Anticipates & realistically appraises potential problems or changes; develops contingency plans to ensure desired outcome is achieved effectively within agreed timelines | |||||
| Converts plans to task components for self and others, including timelines & targets | |||||
| Accurately tracks own development progress and effectively forecasts output | |||||
| Takes full responsibility for own productivity and output. | |||||
| Accurately identifies & secures required resources before implementing plans e.g. adequate capacity in team | |||||
| Able to balance time dedicated to maintaining existing business with business development | |||||
| ๐ฉโ๐ซ Pr0 | Manages multiple complex projects using established project management methodologies | ||||
| Integrates inputs from different sources/team members; optimises their contribution relevant to work programme | |||||
| Optimises the allocation of resources | |||||
| Assigns responsibilities and sets deadlines for tasks | |||||
| Identifies critical path activities from project plans; concentrates extra effort on tasks where any delays impact on overall deadline | |||||
| Sets/attends regular project meetings to assess progress against action plans and to ensure monitoring activity is routinely conducted | |||||
| Varies project plan activity sequencing and timelines according to available resource to avoid delays | |||||
| ๐ง 1337 | Conducts a robust situational analysis โ market/technology attractiveness & competitive position | ||||
| Devises strategies aligned to analysis of market/technology; aware of alternative strategic options | |||||
| Segments the market to identify most value generating client groups or segments; positions company offer to satisfy needs of key user groups | |||||
| Sets SMART Strategic objectives/goals; devises critical success factors (CSFs) aligned to strategy; sets KPIs/performance metrics to track implementation | |||||
| Presents evidence (e.g. DAM, Verification, usage, impressions) to justify strategy adopted | |||||
| Outlines exactly how strategy will be delivered; clarifies accountabilities, workload, resources needed, milestones and expectations | |||||
๐ Core - ๐คน Problem Solving
Your expected level is ๐ฉโ๐ซ Pr0
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Takes immediate action or initiative to resolve issues preventing satisfactory work completion; including seeking help from others | ||||
| Comes to line manager with potential solutions to problems rather than just presenting the issue | |||||
| Considers past experience of similar situations & existing procedures to think through potential approaches to addressing problems | |||||
| Records solutions appropriately, with concise and complete explanations and justifications | |||||
| When asked can suggest some improvements to work processes to prevent future problems | |||||
| Refuses to become blocked. Tries to unblock themselves first before seeking help | |||||
| Distinguishes between relevant and irrelevant information in order to make logical decisions | |||||
| Openly acknowledge mistakes & takes action to rectify them | |||||
| ๐จโ๐ง Play3r | Uses research to better understand an issue and come to reasoned decisions about how to resolve a problem | ||||
| Identifies the root causes of blockers | |||||
| Uses visualisation tools (SWOT, brainstorming, cause-effect diagrams) to gain fuller understanding of issues | |||||
| Analytical; deduces meaning from numerical & verbal data sources & uses such data to generate solutions to current problems or future changes | |||||
| Where relevant develops tools or models to further analyse data sources e.g. to test assumptions or develop scenarios | |||||
| ๐ฉโ๐ซ Pr0 | Ensures recommendations are evidence based. Bases decisions on robust analysis of the situation | ||||
| Conducts option appraisal: systematically compares a number of approaches, weighs up relevant data before applying judgement; then makes recommendations. | |||||
| Considers financial, technical, security and other risks before taking action or making decisions | |||||
| Able to effectively and logically defend judgements if challenged | |||||
๐ Core - ๐ฌ Communication
Your expected level is ๐ง 1337
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Actively listens to project briefs and asks questions where necessary to clarify understanding of own role and the project as a whole | ||||
| Where unsure checks what the expectations are for the delivery of tasks | |||||
| Asks for feedback and advice where necessary to enable successful completion of delegated work | |||||
| Shows interpersonal sensitivity | |||||
| Communicates concisely and clearly, sticking to facts and avoiding jargon, acronyms or abbreviations where appropriate | |||||
| Treats all interactions with respect and compassion | |||||
| Establishes the quality and frequency of feedback required by manager / client and routinely meets these requirements | |||||
| Acts as a role model for corporate standards of integrity both within the business and externally | |||||
| ๐จโ๐ง Play3r | Maintains a constant dialogue with all project stakeholders to ensure a clear and joint understanding of project direction and progress | ||||
| Translates complex issues into simple terms and manageable chunks for others to understand | |||||
| Verifies that others have received, consumed and understood presented information during discussions | |||||
| Produces reports which are accurate, easily understood, succinct and worded appropriately for target audience | |||||
| Identifies assumptions, shares direction and tailors communication to audience. | |||||
| Communicates effectively to a wide range of stakeholders, e.g. sharing updates at all hands | |||||
| ๐ฉโ๐ซ Pr0 | Provides clear and easily understood briefs to others, making clear expected outcomes and which tasks are to be completed by whom | ||||
| Displays strong presentation/writing skills | |||||
| Ensures all relevant information is communicated to others to enable them to successfully execute delegated tasks | |||||
| Presents proposals in a clear and structured manner | |||||
| Produces and maintains clear & concise technical specifications throughout the project | |||||
| Seeks out and gives constructive, actionable feedback where valuable. | |||||
| Can gather influence and support for their work, confidently debating and defending their decisions and approach. | |||||
| Able to simply explain complex concepts and deliver difficult messages clearly. | |||||
| ๐ง 1337 | Ensures the team has strong relationships with stakeholders, fully recognises their constraints and concerns and creates mutual recognition and trust. | ||||
| Consistently and frequently communicates / demonstrates organisational values, expectations and boundaries | |||||
| Communicates business needs to others, conveying the importance of these needs from all perspectives | |||||
| Produces detailed and accurate delivery plans, presenting them objectively and transparently | |||||
| Motivates and engages employees through communication | |||||
| Articulates and unites a team behind a clear and compelling vision, mission and strategy, along multiple time horizons. | |||||
๐ Core - ๐ฅ Striving For Success
Your expected level is ๐ฉโ๐ซ Pr0
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Tackles work with enthusiasm, and takes a positive outlook when things are difficult | ||||
| Shows commitment to work objectives & underlying tasks | |||||
| Willing to accept advice from others regarding how objectives could be achieved | |||||
| Sets deadlines and strives to meet them | |||||
| Gains a sense of achievement and self-satisfaction from successfully meeting targets and business needs | |||||
| Prepared to examine own skills and abilities to identify ways of improving performance e.g. discusses personal development with line manager | |||||
| ๐จโ๐ง Play3r | Perseveres to overcome obstacles / resistance until objectives are fully met and tasks completed | ||||
| Proactive in taking on extra tasks or responsibility | |||||
| Prepared to work flexibly, including working beyond standard hours in order to finish tasks to meet project deadlines | |||||
| Actively seeks out work and maintains to-do lists for personal peeves | |||||
| Self-motivated to achieve; shows initiative and performs to a high level with low levels of supervision | |||||
| Adopts good practice or new techniques from others. | |||||
| ๐ฉโ๐ซ Pr0 | Consistently reflects on own performance & seeks continuous improvement | ||||
| Seeks to exceed expectations | |||||
| Demonstrates an attention to detail and quality, and looks to evaluate solutions as part of a desire to drive quality improvement | |||||
| Aware of own credibility. Actively seeks to reinforce and enhance this | |||||
| Devotes time to expand technical expertise to inform and improve client solutions & work processes | |||||
| Seeks views of others and accepts constructive criticism | |||||
๐ Core - ๐จโ๐จโ๐ง Team Orientation
Your expected level is ๐ง 1337
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Shows genuine commitment to the team and company | ||||
| Prepared to compromise or go with team decision | |||||
| Easily and quickly adapts to new challenges and ways of working | |||||
| Takes responsibility for own actions | |||||
| Has positive relationships with team members displaying high levels of reliability and responsibility | |||||
| Always ready and available to help others | |||||
| ๐จโ๐ง Play3r | Makes self available to others; proactively offers to assist others with activities to meet deadlines or manage short-term work pressures | ||||
| Regularly and pro-actively communicates with colleagues regarding project or task progress. | |||||
| Prepares for and actively participates in team meetings | |||||
| Willingly seeks input and ideas from colleagues | |||||
| ๐ฉโ๐ซ Pr0 | Demonstrates awareness of different perspectives, working styles and preferences in team | ||||
| Organises social or more formal team activities | |||||
| Provides constructive feedback and suggestions, including to more senior colleagues | |||||
| Defends colleagues in the face of unwarranted criticism | |||||
| Encourages and assists with the personal development of others | |||||
| Puts systems in place to encourage team communication and shared learning | |||||
| Demonstrates trust of team members by fully delegating tasks or projects | |||||
| ๐ง 1337 | Seeks to understand team needs, motivations, strengths, dynamics to inform and optimise working arrangements and team performance | ||||
| Employs robust methods for selecting team members for job roles | |||||
| Strives to identify ways to improve team working processes and enhance team performance | |||||
| Able to have difficult conversations where required | |||||
| Shares team success internally and with other divisions; supportively encourages admission of collective mistakes, encouraging the team to learn from their experiences | |||||
| Identifies sources of conflict within the team and acts in a facilitative manner to resolve conflict or improve cohesion | |||||
๐ Product - ๐คน Opportunity Analysis
Your expected level is 3
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| 1 | Assesses if features they are involved with are needed, how it solves customer problems and how it contributes to a measurable business objective. | ||||
| Demonstrates enthusiasm to learn a range of problem-solving techniques and practices. | |||||
| Understands how product works in their squad, which problems it solves and how it is performing | |||||
| 2 | Able to clarify the boundaries of a problem and how it applies to the work at hand | ||||
| Is able to break a problem down into manageable solveable chunks | |||||
| Able to incrementally apply solutions, learning and adjusting through measurement and insight | |||||
| Uses or fosters creativity and experimentation to find and solve problems. | |||||
| Uses visualisation tools (SWOT, brainstorming, cause-effect diagrams) to gain fuller understanding of issues | |||||
| Where relevant develops tools or models to further analyse data sources e.g. to test assumptions or develop scenarios | |||||
| Analytical; deduces meaning from numerical & verbal data sources & uses such data to generate solutions to current problems or future changes | |||||
| Considers which features to remove, as well as maintain. | |||||
| Learns from failure and success. Shares and builds on that learning. | |||||
| Asks good questions to get to the root of a problem or opportunity. | |||||
| Able to apply domain knowledge in order to solve a problem | |||||
| 3 | Defines a clear, compelling and ambitious product vision and strategy for their remit. | ||||
๐ Product - ๐ฉโ๐ User Centricity
Your expected level is 3
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| 1 | Closely tracks metrics for features. Uses them to spot issues and measure success. | ||||
| Understands how squadโs work links to business objectives and key performance indicators. | |||||
| 2 | Can identify who users are and what their needs are, based on evidence. Regularly engages with users and can carry out usability testing unassisted. | ||||
| Creates shared context and understanding of user needs in their squad. Helps their squad to identify and solve user problems, instead of jumping to features. Ensures that solutions to problems are delightful and high quality. | |||||
| 3 | In depth knowledge of current and potential users. Manages trade-offs between user needs. | ||||
| Ensures their area of the product delights their intended audiences and forms a coherent experience with other features. | |||||
| Champions users and a user-centred approach with stakeholders. | |||||
๐ Product - ๐๏ธ Domain Knowledge
Your expected level is 3
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| 1 | Can prioritise defined tasks based on effort, impact, user needs and business goals. | ||||
| 2 | Understands core principles of web technologies, including HTTP(S)-based interactions between front-end clients and back-end servers/functions and APIs. | ||||
| Understands the fundamentals of UNiDAYS Verification, the methods and their effectiveness | |||||
| Knowledge of dependent systems and infrastructure in UNiDAYS such as Bronto, Segment | |||||
| Understands the need to consider, and takes, expert advice. Applies the concepts correctly and demonstrates a strong interest in their area. | |||||
| 3 | Understands how code is tested, deployed and version-controlled for native apps and web interfaces (sites / api) | ||||
| Develops and maintains solid foundation of market knowledge in their area, proactively identifies potential issues/risks. | |||||
๐ Product - ๐ Data Skills
Your expected level is 3
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| 1 | Seeks out the information they need to solve a problem. | ||||
| Keeps stakeholders updated on progress and ensures they have what they need. | |||||
| Able to clearly articulate what weโre working on and why. | |||||
| 2 | Collaborates with product analyst to set up the right things to track. Understand what a metric actually measures and how reliable/direct it is. | ||||
| Closely tracks performance of their squad, and how to influence it. Draws reliable conclusions from qualitative and quantitative data. | |||||
| 3 | Closely tracks and understands how metrics interact with and impact other group/business metrics. | ||||
| Identifies when and how to set experiments, supported by a product data analyst. Incorporates results into future iterations. | |||||
| Can assimilate new information easily, and can synthesise qualitative and quantitative inputs to form reliable insights into user needs and behaviour. | |||||
๐ Product - ๐ Working Through Others
Your expected level is 4
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| 1 | Always starts with user needs and acts as the voice of the user within their squad. | ||||
| Able to translate needs into user stories/jobs to be done. Ensures that anything shipped meets users needs. Understands the fidelity needed for different stages of rollout. | |||||
| 2 | Sets squad rhythm and routines - facilitates agreement on how they all work together to discover, define and ship features or experiments to meet their goals. | ||||
| Works collaboratively to get the best out of all of the people in their squad, involving all disciplines throughout. Takes proactive steps to build and maintain team health, e.g. resolve conflict, counter inertia. | |||||
| Point person for the squad - does whatever is needed to unblock or support the squad and their delivery. Escalates and delegates appropriately. | |||||
| Ensures the squad has the skills and resources it needs to ship autonomously. | |||||
| 3 | Servant leader who empowers the squad to achieve more and be ambitious (test sooner, generate more ideas, think broadly), valuing outcome over output. | ||||
| Ensures the squad are aware of what other squads are working on and how that relates to their squadโs goals. | |||||
| Coaches Associate Product Managers and helps them identify and achieve personal development goals. | |||||
| 4 | Understands how the needs of the team vary across product and team lifecycle and adapts accordingly. | ||||
| Open to being challenged, encourages constructive conflict and maximises the talent of others. Makes the squad โmissionaries, not mercenariesโ. | |||||
๐ Product - ๐ Execution
Your expected level is 3
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| 1 | Understands and appreciates the appropriate use of HTML, CSS, JS and native code. | ||||
| Demonstrates appetite and aptitude to learn about the context the product operates in. | |||||
| 2 | Tends to action - narrowing in on a MVP to help learn. Comfortable with releasing uncomfortable first versions (done is better than perfect). | ||||
| Leads squad in prioritising work with some ambiguity or competing demands. | |||||
| Makes sure the team have everything they need to be productive. | |||||
| Maintains sensible work in progress limits and knows when and how to say no. | |||||
| 3 | Able to prioritise effectively on multiple dimensions - makes sure the urgent doesnโt always outdo the important; that there is a balance between new work, maintenance, fixing issues; long- and short-term work. | ||||
| Employs speed as a habit. | |||||
๐ต๏ธโโ๏ธ Business Analyst
Summary
Level Overview
| ๐ Core | ๐ Product | ||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| ๐ฏ Delivering Value | ๐ฏ Client Focus | ๐ Planning and Organisation | ๐คน Problem Solving | ๐ฌ Communication | ๐ฅ Striving For Success | ๐จโ๐จโ๐ง Team Orientation | ๐คน Opportunity Analysis | ๐ฉโ๐ User Centricity | ๐๏ธ Domain Knowledge | ๐ Data Skills | ๐ Working Through Others | ๐ Execution | |
| ๐ต๏ธโโ๏ธ Business Analyst | ๐จโ๐ง Play3r | ๐ง 1337 | ๐ฉโ๐ซ Pr0 | ๐ฉโ๐ซ Pr0 | ๐ฉโ๐ซ Pr0 | ๐ฉโ๐ซ Pr0 | ๐จโ๐ง Play3r | 4 | 3 | 3 | 3 | 4 | 3 |
๐ต๏ธโโ๏ธ Business Analyst - ๐ต๏ธโโ๏ธ Business Analyst
Actions - BETA
Summary
The Business Analyst takes responsibility for identifying and solving key business problems. This is achieved by spending time with business stakeholders, gathering their needs and requirements. These requirements are subsequently turned into discreet work items. The BA works closely with the Product Owner, overseeing the delivery of work, feeding progress updates back to stakeholders.
Criteria
๐ฏ Delivering Value - ๐จโ๐ง Play3r
๐ Core
- Bases recommendations on citable, sound analysis of risks, benefits and value
- Considers and discusses alternative ways of performing tasks to enhance productivity and delivery of value
- Demonstrate a robust approach to producing estimates i.e. breaking down tasks into sub-elements and quantifying time required
- Demonstrates appreciation of RoI when defining and performing tasks by vocally considering effort vs value return
- Identifies opportunities with existing products/solutions to further develop value opportunities
- Self-conscious of rabbit-holes, and can identify when in one
- Holds an iterative, and value-incrementing approach to solutions development, always considering MVP/S
- Doesnโt over-engineer or gold-plate solutions unnecessessarilly
๐ฏ Client Focus - ๐ง 1337
๐ Core
- Conceives and drives the development of solutions that anticipate impending client needs
- Ability to read clients and agree desired outcomes that are mutually beneficial i.e. win/win outcomes
- Proactively uses knowledge of the client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs
- Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates.
๐ Planning and Organisation - ๐ฉโ๐ซ Pr0
๐ Core
- Manages multiple complex projects using established project management methodologies
- Integrates inputs from different sources/team members; optimises their contribution relevant to work programme
- Optimises the allocation of resources
- Assigns responsibilities and sets deadlines for tasks
- Identifies critical path activities from project plans; concentrates extra effort on tasks where any delays impact on overall deadline
- Sets/attends regular project meetings to assess progress against action plans and to ensure monitoring activity is routinely conducted
- Varies project plan activity sequencing and timelines according to available resource to avoid delays
๐คน Problem Solving - ๐ฉโ๐ซ Pr0
๐ Core
- Ensures recommendations are evidence based. Bases decisions on robust analysis of the situation
- Conducts option appraisal: systematically compares a number of approaches, weighs up relevant data before applying judgement; then makes recommendations.
- Considers financial, technical, security and other risks before taking action or making decisions
- Able to effectively and logically defend judgements if challenged
๐ฌ Communication - ๐ฉโ๐ซ Pr0
๐ Core
- Provides clear and easily understood briefs to others, making clear expected outcomes and which tasks are to be completed by whom
- Displays strong presentation/writing skills
- Ensures all relevant information is communicated to others to enable them to successfully execute delegated tasks
- Presents proposals in a clear and structured manner
- Produces and maintains clear & concise technical specifications throughout the project
- Seeks out and gives constructive, actionable feedback where valuable.
- Can gather influence and support for their work, confidently debating and defending their decisions and approach.
- Able to simply explain complex concepts and deliver difficult messages clearly.
๐ฅ Striving For Success - ๐ฉโ๐ซ Pr0
๐ Core
- Consistently reflects on own performance & seeks continuous improvement
- Seeks to exceed expectations
- Demonstrates an attention to detail and quality, and looks to evaluate solutions as part of a desire to drive quality improvement
- Aware of own credibility. Actively seeks to reinforce and enhance this
- Devotes time to expand technical expertise to inform and improve client solutions & work processes
- Seeks views of others and accepts constructive criticism
๐จโ๐จโ๐ง Team Orientation - ๐จโ๐ง Play3r
๐ Core
- Makes self available to others; proactively offers to assist others with activities to meet deadlines or manage short-term work pressures
- Regularly and pro-actively communicates with colleagues regarding project or task progress.
- Prepares for and actively participates in team meetings
- Willingly seeks input and ideas from colleagues
๐คน Opportunity Analysis - 4
๐ Product
- Successfully leads initiatives with high levels of uncertainty, from discovery to successful adoption or retirement.
- Brings structure, clarity and new insights to ambiguous or complex problems. Can often find ways to make it possible to โdo bothโ by reframing problem or approach.
๐ฉโ๐ User Centricity - 3
๐ Product
- In depth knowledge of current and potential users. Manages trade-offs between user needs.
- Ensures their area of the product delights their intended audiences and forms a coherent experience with other features.
- Champions users and a user-centred approach with stakeholders.
๐๏ธ Domain Knowledge - 3
๐ Product
- Understands how code is tested, deployed and version-controlled for native apps and web interfaces (sites / api)
- Develops and maintains solid foundation of market knowledge in their area, proactively identifies potential issues/risks.
๐ Data Skills - 3
๐ Product
- Closely tracks and understands how metrics interact with and impact other group/business metrics.
- Identifies when and how to set experiments, supported by a product data analyst. Incorporates results into future iterations.
- Can assimilate new information easily, and can synthesise qualitative and quantitative inputs to form reliable insights into user needs and behaviour.
๐ Working Through Others - 4
๐ Product
- Understands how the needs of the team vary across product and team lifecycle and adapts accordingly.
- Open to being challenged, encourages constructive conflict and maximises the talent of others. Makes the squad โmissionaries, not mercenariesโ.
๐ Execution - 3
๐ Product
- Able to prioritise effectively on multiple dimensions - makes sure the urgent doesnโt always outdo the important; that there is a balance between new work, maintenance, fixing issues; long- and short-term work.
- Employs speed as a habit.
๐ต๏ธโโ๏ธ Business Analyst - ๐ต๏ธโโ๏ธ Business Analyst
๐ Core - ๐ฏ Delivering Value
Your expected level is ๐จโ๐ง Play3r
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Actively contributes to the design of products and solutions | ||||
| Aware of the value of providing outstanding client service and what can be done on a day-to-day basis to deliver this | |||||
| Justifies the use of business resources and suggested changes to processes in terms of value deliverance | |||||
| Clear on the purpose and value of all tasks and will seek clarification when not | |||||
| Accurately estimates the amount of effort required to complete projects, and performs duties to the required standard within agreed timescales | |||||
| Aware of competitive nature of the business, who we compete with and how UNiDAYS can be different | |||||
| ๐จโ๐ง Play3r | Bases recommendations on citable, sound analysis of risks, benefits and value | ||||
| Considers and discusses alternative ways of performing tasks to enhance productivity and delivery of value | |||||
| Demonstrate a robust approach to producing estimates i.e. breaking down tasks into sub-elements and quantifying time required | |||||
| Demonstrates appreciation of RoI when defining and performing tasks by vocally considering effort vs value return | |||||
| Identifies opportunities with existing products/solutions to further develop value opportunities | |||||
| Self-conscious of rabbit-holes, and can identify when in one | |||||
| Holds an iterative, and value-incrementing approach to solutions development, always considering MVP/S | |||||
| Doesnโt over-engineer or gold-plate solutions unnecessessarilly | |||||
๐ Core - ๐ฏ Client Focus
Your expected level is ๐ง 1337
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Work activities are directed by, or focused on client needs; client remains primary focus | ||||
| Demonstrates a genuine interest in clients and visibly acts in their best interests | |||||
| Makes self-visible or available as a point of contact for clients | |||||
| Manages all client enquiries in a professional and understanding way | |||||
| Invites and receptive to client feedback | |||||
| Understands who their client and stakeholders are for every task | |||||
| Responds and meets client requests in a timely and appropriate manner | |||||
| ๐จโ๐ง Play3r | Actively listens to clients to identify and understand their needs and objectives; asks questions to identify client interests, views & motivations | ||||
| Consults clients when exploring solution options | |||||
| Proactively undertakes appropriate research to build client knowledge & help inform discussions | |||||
| Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates | |||||
| Proactively uses knowledge of client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs | |||||
| Successfully adapts solutions to reflect changes in client requirements | |||||
| Develops solutions which clients find easy to use and understand; adopts the clientโs perspective to aid product design | |||||
| ๐ฉโ๐ซ Pr0 | Utilises broad domain knowledge to recommend improved solutions | ||||
| Ability to deal with changing requirements from clients and changes in focus | |||||
| Represents the client and their interests in discussions, and ensures all decisions are made with the clientโs context considered | |||||
| Undertakes appropriate research to build Client knowledge & help inform discussions | |||||
| Maintains the customers best interests at heart. Designs solutions which are appropriate and add the required value. | |||||
| ๐ง 1337 | Conceives and drives the development of solutions that anticipate impending client needs | ||||
| Ability to read clients and agree desired outcomes that are mutually beneficial i.e. win/win outcomes | |||||
| Proactively uses knowledge of the client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs | |||||
| Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates. | |||||
๐ Core - ๐ Planning and Organisation
Your expected level is ๐ฉโ๐ซ Pr0
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Actively listens to identify and understand needs and objectives; asks questions to identify interests, views & motivations | ||||
| Understands the objectives of and participates actively in team ceremonies. Prepared and organised to make the most of squad time. | |||||
| Consults stakeholders when exploring solution options. | |||||
| Undertakes appropriate research to build client knowledge & help inform discussions | |||||
| Fully competent with the day-to-day use of JIRA and other productivity tools | |||||
| Proactively uses knowledge of the business, needs & objectives to drive the development & delivery of appropriate solutions | |||||
| Successfully adapts service provision to reflect changes in requirements | |||||
| Ensures stakeholders are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates | |||||
| ๐จโ๐ง Play3r | Develops clear, documented action plans, with realistic expectations & objectives | ||||
| Anticipates & realistically appraises potential problems or changes; develops contingency plans to ensure desired outcome is achieved effectively within agreed timelines | |||||
| Converts plans to task components for self and others, including timelines & targets | |||||
| Accurately tracks own development progress and effectively forecasts output | |||||
| Takes full responsibility for own productivity and output. | |||||
| Accurately identifies & secures required resources before implementing plans e.g. adequate capacity in team | |||||
| Able to balance time dedicated to maintaining existing business with business development | |||||
| ๐ฉโ๐ซ Pr0 | Manages multiple complex projects using established project management methodologies | ||||
| Integrates inputs from different sources/team members; optimises their contribution relevant to work programme | |||||
| Optimises the allocation of resources | |||||
| Assigns responsibilities and sets deadlines for tasks | |||||
| Identifies critical path activities from project plans; concentrates extra effort on tasks where any delays impact on overall deadline | |||||
| Sets/attends regular project meetings to assess progress against action plans and to ensure monitoring activity is routinely conducted | |||||
| Varies project plan activity sequencing and timelines according to available resource to avoid delays | |||||
๐ Core - ๐คน Problem Solving
Your expected level is ๐ฉโ๐ซ Pr0
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Takes immediate action or initiative to resolve issues preventing satisfactory work completion; including seeking help from others | ||||
| Comes to line manager with potential solutions to problems rather than just presenting the issue | |||||
| Considers past experience of similar situations & existing procedures to think through potential approaches to addressing problems | |||||
| Records solutions appropriately, with concise and complete explanations and justifications | |||||
| When asked can suggest some improvements to work processes to prevent future problems | |||||
| Refuses to become blocked. Tries to unblock themselves first before seeking help | |||||
| Distinguishes between relevant and irrelevant information in order to make logical decisions | |||||
| Openly acknowledge mistakes & takes action to rectify them | |||||
| ๐จโ๐ง Play3r | Uses research to better understand an issue and come to reasoned decisions about how to resolve a problem | ||||
| Identifies the root causes of blockers | |||||
| Uses visualisation tools (SWOT, brainstorming, cause-effect diagrams) to gain fuller understanding of issues | |||||
| Analytical; deduces meaning from numerical & verbal data sources & uses such data to generate solutions to current problems or future changes | |||||
| Where relevant develops tools or models to further analyse data sources e.g. to test assumptions or develop scenarios | |||||
| ๐ฉโ๐ซ Pr0 | Ensures recommendations are evidence based. Bases decisions on robust analysis of the situation | ||||
| Conducts option appraisal: systematically compares a number of approaches, weighs up relevant data before applying judgement; then makes recommendations. | |||||
| Considers financial, technical, security and other risks before taking action or making decisions | |||||
| Able to effectively and logically defend judgements if challenged | |||||
๐ Core - ๐ฌ Communication
Your expected level is ๐ฉโ๐ซ Pr0
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Actively listens to project briefs and asks questions where necessary to clarify understanding of own role and the project as a whole | ||||
| Where unsure checks what the expectations are for the delivery of tasks | |||||
| Asks for feedback and advice where necessary to enable successful completion of delegated work | |||||
| Shows interpersonal sensitivity | |||||
| Communicates concisely and clearly, sticking to facts and avoiding jargon, acronyms or abbreviations where appropriate | |||||
| Treats all interactions with respect and compassion | |||||
| Establishes the quality and frequency of feedback required by manager / client and routinely meets these requirements | |||||
| Acts as a role model for corporate standards of integrity both within the business and externally | |||||
| ๐จโ๐ง Play3r | Maintains a constant dialogue with all project stakeholders to ensure a clear and joint understanding of project direction and progress | ||||
| Translates complex issues into simple terms and manageable chunks for others to understand | |||||
| Verifies that others have received, consumed and understood presented information during discussions | |||||
| Produces reports which are accurate, easily understood, succinct and worded appropriately for target audience | |||||
| Identifies assumptions, shares direction and tailors communication to audience. | |||||
| Communicates effectively to a wide range of stakeholders, e.g. sharing updates at all hands | |||||
| ๐ฉโ๐ซ Pr0 | Provides clear and easily understood briefs to others, making clear expected outcomes and which tasks are to be completed by whom | ||||
| Displays strong presentation/writing skills | |||||
| Ensures all relevant information is communicated to others to enable them to successfully execute delegated tasks | |||||
| Presents proposals in a clear and structured manner | |||||
| Produces and maintains clear & concise technical specifications throughout the project | |||||
| Seeks out and gives constructive, actionable feedback where valuable. | |||||
| Can gather influence and support for their work, confidently debating and defending their decisions and approach. | |||||
| Able to simply explain complex concepts and deliver difficult messages clearly. | |||||
๐ Core - ๐ฅ Striving For Success
Your expected level is ๐ฉโ๐ซ Pr0
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Tackles work with enthusiasm, and takes a positive outlook when things are difficult | ||||
| Shows commitment to work objectives & underlying tasks | |||||
| Willing to accept advice from others regarding how objectives could be achieved | |||||
| Sets deadlines and strives to meet them | |||||
| Gains a sense of achievement and self-satisfaction from successfully meeting targets and business needs | |||||
| Prepared to examine own skills and abilities to identify ways of improving performance e.g. discusses personal development with line manager | |||||
| ๐จโ๐ง Play3r | Perseveres to overcome obstacles / resistance until objectives are fully met and tasks completed | ||||
| Proactive in taking on extra tasks or responsibility | |||||
| Prepared to work flexibly, including working beyond standard hours in order to finish tasks to meet project deadlines | |||||
| Actively seeks out work and maintains to-do lists for personal peeves | |||||
| Self-motivated to achieve; shows initiative and performs to a high level with low levels of supervision | |||||
| Adopts good practice or new techniques from others. | |||||
| ๐ฉโ๐ซ Pr0 | Consistently reflects on own performance & seeks continuous improvement | ||||
| Seeks to exceed expectations | |||||
| Demonstrates an attention to detail and quality, and looks to evaluate solutions as part of a desire to drive quality improvement | |||||
| Aware of own credibility. Actively seeks to reinforce and enhance this | |||||
| Devotes time to expand technical expertise to inform and improve client solutions & work processes | |||||
| Seeks views of others and accepts constructive criticism | |||||
๐ Core - ๐จโ๐จโ๐ง Team Orientation
Your expected level is ๐จโ๐ง Play3r
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Shows genuine commitment to the team and company | ||||
| Prepared to compromise or go with team decision | |||||
| Easily and quickly adapts to new challenges and ways of working | |||||
| Takes responsibility for own actions | |||||
| Has positive relationships with team members displaying high levels of reliability and responsibility | |||||
| Always ready and available to help others | |||||
| ๐จโ๐ง Play3r | Makes self available to others; proactively offers to assist others with activities to meet deadlines or manage short-term work pressures | ||||
| Regularly and pro-actively communicates with colleagues regarding project or task progress. | |||||
| Prepares for and actively participates in team meetings | |||||
| Willingly seeks input and ideas from colleagues | |||||
๐ Product - ๐คน Opportunity Analysis
Your expected level is 4
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| 1 | Assesses if features they are involved with are needed, how it solves customer problems and how it contributes to a measurable business objective. | ||||
| Demonstrates enthusiasm to learn a range of problem-solving techniques and practices. | |||||
| Understands how product works in their squad, which problems it solves and how it is performing | |||||
| 2 | Able to clarify the boundaries of a problem and how it applies to the work at hand | ||||
| Is able to break a problem down into manageable solveable chunks | |||||
| Able to incrementally apply solutions, learning and adjusting through measurement and insight | |||||
| Uses or fosters creativity and experimentation to find and solve problems. | |||||
| Uses visualisation tools (SWOT, brainstorming, cause-effect diagrams) to gain fuller understanding of issues | |||||
| Where relevant develops tools or models to further analyse data sources e.g. to test assumptions or develop scenarios | |||||
| Analytical; deduces meaning from numerical & verbal data sources & uses such data to generate solutions to current problems or future changes | |||||
| Considers which features to remove, as well as maintain. | |||||
| Learns from failure and success. Shares and builds on that learning. | |||||
| Asks good questions to get to the root of a problem or opportunity. | |||||
| Able to apply domain knowledge in order to solve a problem | |||||
| 3 | Defines a clear, compelling and ambitious product vision and strategy for their remit. | ||||
| 4 | Successfully leads initiatives with high levels of uncertainty, from discovery to successful adoption or retirement. | ||||
| Brings structure, clarity and new insights to ambiguous or complex problems. Can often find ways to make it possible to โdo bothโ by reframing problem or approach. | |||||
๐ Product - ๐ฉโ๐ User Centricity
Your expected level is 3
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| 1 | Closely tracks metrics for features. Uses them to spot issues and measure success. | ||||
| Understands how squadโs work links to business objectives and key performance indicators. | |||||
| 2 | Can identify who users are and what their needs are, based on evidence. Regularly engages with users and can carry out usability testing unassisted. | ||||
| Creates shared context and understanding of user needs in their squad. Helps their squad to identify and solve user problems, instead of jumping to features. Ensures that solutions to problems are delightful and high quality. | |||||
| 3 | In depth knowledge of current and potential users. Manages trade-offs between user needs. | ||||
| Ensures their area of the product delights their intended audiences and forms a coherent experience with other features. | |||||
| Champions users and a user-centred approach with stakeholders. | |||||
๐ Product - ๐๏ธ Domain Knowledge
Your expected level is 3
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| 1 | Can prioritise defined tasks based on effort, impact, user needs and business goals. | ||||
| 2 | Understands core principles of web technologies, including HTTP(S)-based interactions between front-end clients and back-end servers/functions and APIs. | ||||
| Understands the fundamentals of UNiDAYS Verification, the methods and their effectiveness | |||||
| Knowledge of dependent systems and infrastructure in UNiDAYS such as Bronto, Segment | |||||
| Understands the need to consider, and takes, expert advice. Applies the concepts correctly and demonstrates a strong interest in their area. | |||||
| 3 | Understands how code is tested, deployed and version-controlled for native apps and web interfaces (sites / api) | ||||
| Develops and maintains solid foundation of market knowledge in their area, proactively identifies potential issues/risks. | |||||
๐ Product - ๐ Data Skills
Your expected level is 3
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| 1 | Seeks out the information they need to solve a problem. | ||||
| Keeps stakeholders updated on progress and ensures they have what they need. | |||||
| Able to clearly articulate what weโre working on and why. | |||||
| 2 | Collaborates with product analyst to set up the right things to track. Understand what a metric actually measures and how reliable/direct it is. | ||||
| Closely tracks performance of their squad, and how to influence it. Draws reliable conclusions from qualitative and quantitative data. | |||||
| 3 | Closely tracks and understands how metrics interact with and impact other group/business metrics. | ||||
| Identifies when and how to set experiments, supported by a product data analyst. Incorporates results into future iterations. | |||||
| Can assimilate new information easily, and can synthesise qualitative and quantitative inputs to form reliable insights into user needs and behaviour. | |||||
๐ Product - ๐ Working Through Others
Your expected level is 4
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| 1 | Always starts with user needs and acts as the voice of the user within their squad. | ||||
| Able to translate needs into user stories/jobs to be done. Ensures that anything shipped meets users needs. Understands the fidelity needed for different stages of rollout. | |||||
| 2 | Sets squad rhythm and routines - facilitates agreement on how they all work together to discover, define and ship features or experiments to meet their goals. | ||||
| Works collaboratively to get the best out of all of the people in their squad, involving all disciplines throughout. Takes proactive steps to build and maintain team health, e.g. resolve conflict, counter inertia. | |||||
| Point person for the squad - does whatever is needed to unblock or support the squad and their delivery. Escalates and delegates appropriately. | |||||
| Ensures the squad has the skills and resources it needs to ship autonomously. | |||||
| 3 | Servant leader who empowers the squad to achieve more and be ambitious (test sooner, generate more ideas, think broadly), valuing outcome over output. | ||||
| Ensures the squad are aware of what other squads are working on and how that relates to their squadโs goals. | |||||
| Coaches Associate Product Managers and helps them identify and achieve personal development goals. | |||||
| 4 | Understands how the needs of the team vary across product and team lifecycle and adapts accordingly. | ||||
| Open to being challenged, encourages constructive conflict and maximises the talent of others. Makes the squad โmissionaries, not mercenariesโ. | |||||
๐ Product - ๐ Execution
Your expected level is 3
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| 1 | Understands and appreciates the appropriate use of HTML, CSS, JS and native code. | ||||
| Demonstrates appetite and aptitude to learn about the context the product operates in. | |||||
| 2 | Tends to action - narrowing in on a MVP to help learn. Comfortable with releasing uncomfortable first versions (done is better than perfect). | ||||
| Leads squad in prioritising work with some ambiguity or competing demands. | |||||
| Makes sure the team have everything they need to be productive. | |||||
| Maintains sensible work in progress limits and knows when and how to say no. | |||||
| 3 | Able to prioritise effectively on multiple dimensions - makes sure the urgent doesnโt always outdo the important; that there is a balance between new work, maintenance, fixing issues; long- and short-term work. | ||||
| Employs speed as a habit. | |||||
๐จโ๐ผ Product Manager
Summary
Level Overview
| ๐ Core | ๐ Product | ||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| ๐ฏ Delivering Value | ๐ฏ Client Focus | ๐ Planning and Organisation | ๐คน Problem Solving | ๐ฌ Communication | ๐ฅ Striving For Success | ๐จโ๐จโ๐ง Team Orientation | ๐คน Opportunity Analysis | ๐ฉโ๐ User Centricity | ๐๏ธ Domain Knowledge | ๐ Data Skills | ๐ Working Through Others | ๐ Execution | |
| ๐จโ๐ผ Senior Product Manager | ๐ง 1337 | ๐ง 1337 | ๐ง 1337 | ๐ง 1337 | ๐ง 1337 | ๐ง 1337 | ๐ง 1337 | 4 | 4 | 4 | 4 | 4 | 3 |
๐จโ๐ผ Senior Product Manager - ๐จโ๐ผ Product Manager
Actions - BETA
Summary
The Senior Product Manager translates our product vision into strategic goals for the Product and Engineering teams. Product Managers are responsible, end-to-end, for improving our product within the teamโs mission. Working cross-functionally, with Researchers, Designers and Engineers to improve user experience and develop new features for millions of daily users.
Criteria
๐ฏ Delivering Value - ๐ง 1337
๐ Core
- Tracks team / department / company KPIs and maintains robust forecasts
- Conducts detailed planning/modelling of new proposals to comprehensively evaluate the value/RoI impact of options.
- Has a sound understanding of accountancy terms linked to business accounts; applies knowledge to inform business operations
- Manages technical/financial risks, develops robust systems to mitigate any identified risks.
- Employs robust and evidence based approach to developing strategy; works to understand audience dynamics, clearly identify needs, segment of the audience, offer competitively advantaged products and services.
๐ฏ Client Focus - ๐ง 1337
๐ Core
- Conceives and drives the development of solutions that anticipate impending client needs
- Ability to read clients and agree desired outcomes that are mutually beneficial i.e. win/win outcomes
- Proactively uses knowledge of the client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs
- Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates.
๐ Planning and Organisation - ๐ง 1337
๐ Core
- Conducts a robust situational analysis โ market/technology attractiveness & competitive position
- Devises strategies aligned to analysis of market/technology; aware of alternative strategic options
- Segments the market to identify most value generating client groups or segments; positions company offer to satisfy needs of key user groups
- Sets SMART Strategic objectives/goals; devises critical success factors (CSFs) aligned to strategy; sets KPIs/performance metrics to track implementation
- Presents evidence (e.g. DAM, Verification, usage, impressions) to justify strategy adopted
- Outlines exactly how strategy will be delivered; clarifies accountabilities, workload, resources needed, milestones and expectations
๐คน Problem Solving - ๐ง 1337
๐ Core
- Makes sound judgement even when making complex or difficult decisions or when under time pressures.
- Sets processes for managing business risk
- Takes full accountability for implementing resultant decisions
- Identifies potential blockers before they occur, and prevents them
๐ฌ Communication - ๐ง 1337
๐ Core
- Ensures the team has strong relationships with stakeholders, fully recognises their constraints and concerns and creates mutual recognition and trust.
- Consistently and frequently communicates / demonstrates organisational values, expectations and boundaries
- Communicates business needs to others, conveying the importance of these needs from all perspectives
- Produces detailed and accurate delivery plans, presenting them objectively and transparently
- Motivates and engages employees through communication
- Articulates and unites a team behind a clear and compelling vision, mission and strategy, along multiple time horizons.
๐ฅ Striving For Success - ๐ง 1337
๐ Core
- Consistently strives to achieve targets or goals at a team/departmental/company level
- Prepared to take calculated risks to improve performance/delivery
- Is never satisfied with current business performance; continually seeks to improve business performance & drive the organisation forward
- Monitors business performance
- Seeks ways to enhance team performance; reinforces and rewards positive achievements to encourage further improvement
- Pursues potential business opportunity leads, or creates openings for others
- Prepared to constructively challenge the practices or rationale of others in order to improve client solutions or work processes
๐จโ๐จโ๐ง Team Orientation - ๐ง 1337
๐ Core
- Seeks to understand team needs, motivations, strengths, dynamics to inform and optimise working arrangements and team performance
- Employs robust methods for selecting team members for job roles
- Strives to identify ways to improve team working processes and enhance team performance
- Able to have difficult conversations where required
- Shares team success internally and with other divisions; supportively encourages admission of collective mistakes, encouraging the team to learn from their experiences
- Identifies sources of conflict within the team and acts in a facilitative manner to resolve conflict or improve cohesion
๐คน Opportunity Analysis - 4
๐ Product
- Successfully leads initiatives with high levels of uncertainty, from discovery to successful adoption or retirement.
- Brings structure, clarity and new insights to ambiguous or complex problems. Can often find ways to make it possible to โdo bothโ by reframing problem or approach.
๐ฉโ๐ User Centricity - 4
๐ Product
- Is a champion for user experience and starting with user needs - helps senior stakeholders and team members to understand the value of this approach.
- Can balance trade offs (or think creatively to increase the pie) between user need and business need.
๐๏ธ Domain Knowledge - 4
๐ Product
- Conversant with overall UNiDAYS architecture, and highly knowledgeable about specific elements and services that are relevant to their area of responsibility.
- Develops and maintains an in-depth market knowledge in at least one area and is able to challenge experts. Identifies market opportunities or product gaps.
๐ Data Skills - 4
๐ Product
- Makes data-driven decisions based on a multitude of complex, interdependent factors.
- Can design and evaluate experiments, based on solid hypotheses. Proactively alters course when confidence of hitting goals is low.
๐ Working Through Others - 4
๐ Product
- Understands how the needs of the team vary across product and team lifecycle and adapts accordingly.
- Open to being challenged, encourages constructive conflict and maximises the talent of others. Makes the squad โmissionaries, not mercenariesโ.
๐ Execution - 3
๐ Product
- Able to prioritise effectively on multiple dimensions - makes sure the urgent doesnโt always outdo the important; that there is a balance between new work, maintenance, fixing issues; long- and short-term work.
- Employs speed as a habit.
๐จโ๐ผ Senior Product Manager - ๐จโ๐ผ Product Manager
๐ Core - ๐ฏ Delivering Value
Your expected level is ๐ง 1337
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Actively contributes to the design of products and solutions | ||||
| Aware of the value of providing outstanding client service and what can be done on a day-to-day basis to deliver this | |||||
| Justifies the use of business resources and suggested changes to processes in terms of value deliverance | |||||
| Clear on the purpose and value of all tasks and will seek clarification when not | |||||
| Accurately estimates the amount of effort required to complete projects, and performs duties to the required standard within agreed timescales | |||||
| Aware of competitive nature of the business, who we compete with and how UNiDAYS can be different | |||||
| ๐จโ๐ง Play3r | Bases recommendations on citable, sound analysis of risks, benefits and value | ||||
| Considers and discusses alternative ways of performing tasks to enhance productivity and delivery of value | |||||
| Demonstrate a robust approach to producing estimates i.e. breaking down tasks into sub-elements and quantifying time required | |||||
| Demonstrates appreciation of RoI when defining and performing tasks by vocally considering effort vs value return | |||||
| Identifies opportunities with existing products/solutions to further develop value opportunities | |||||
| Self-conscious of rabbit-holes, and can identify when in one | |||||
| Holds an iterative, and value-incrementing approach to solutions development, always considering MVP/S | |||||
| Doesnโt over-engineer or gold-plate solutions unnecessessarilly | |||||
| ๐ฉโ๐ซ Pr0 | Tracks and proactively reports team/project feature/value deliverance | ||||
| Monitors expenditure against budgets and initiates corrective action as required | |||||
| Monitors and reports on implementation of financial and technical investment decisions and activity in terms of ROI | |||||
| Proposals are accurately costed & accurately predict the iteration duration | |||||
| Makes informed decisions regarding the acceptance of projects based on their viability | |||||
| Proactively identifies risks and raises with senior leaders | |||||
| Makes robust business cases when requesting investment | |||||
| ๐ง 1337 | Tracks team / department / company KPIs and maintains robust forecasts | ||||
| Conducts detailed planning/modelling of new proposals to comprehensively evaluate the value/RoI impact of options. | |||||
| Has a sound understanding of accountancy terms linked to business accounts; applies knowledge to inform business operations | |||||
| Manages technical/financial risks, develops robust systems to mitigate any identified risks. | |||||
| Employs robust and evidence based approach to developing strategy; works to understand audience dynamics, clearly identify needs, segment of the audience, offer competitively advantaged products and services. | |||||
๐ Core - ๐ฏ Client Focus
Your expected level is ๐ง 1337
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Work activities are directed by, or focused on client needs; client remains primary focus | ||||
| Demonstrates a genuine interest in clients and visibly acts in their best interests | |||||
| Makes self-visible or available as a point of contact for clients | |||||
| Manages all client enquiries in a professional and understanding way | |||||
| Invites and receptive to client feedback | |||||
| Understands who their client and stakeholders are for every task | |||||
| Responds and meets client requests in a timely and appropriate manner | |||||
| ๐จโ๐ง Play3r | Actively listens to clients to identify and understand their needs and objectives; asks questions to identify client interests, views & motivations | ||||
| Consults clients when exploring solution options | |||||
| Proactively undertakes appropriate research to build client knowledge & help inform discussions | |||||
| Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates | |||||
| Proactively uses knowledge of client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs | |||||
| Successfully adapts solutions to reflect changes in client requirements | |||||
| Develops solutions which clients find easy to use and understand; adopts the clientโs perspective to aid product design | |||||
| ๐ฉโ๐ซ Pr0 | Utilises broad domain knowledge to recommend improved solutions | ||||
| Ability to deal with changing requirements from clients and changes in focus | |||||
| Represents the client and their interests in discussions, and ensures all decisions are made with the clientโs context considered | |||||
| Undertakes appropriate research to build Client knowledge & help inform discussions | |||||
| Maintains the customers best interests at heart. Designs solutions which are appropriate and add the required value. | |||||
| ๐ง 1337 | Conceives and drives the development of solutions that anticipate impending client needs | ||||
| Ability to read clients and agree desired outcomes that are mutually beneficial i.e. win/win outcomes | |||||
| Proactively uses knowledge of the client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs | |||||
| Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates. | |||||
๐ Core - ๐ Planning and Organisation
Your expected level is ๐ง 1337
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Actively listens to identify and understand needs and objectives; asks questions to identify interests, views & motivations | ||||
| Understands the objectives of and participates actively in team ceremonies. Prepared and organised to make the most of squad time. | |||||
| Consults stakeholders when exploring solution options. | |||||
| Undertakes appropriate research to build client knowledge & help inform discussions | |||||
| Fully competent with the day-to-day use of JIRA and other productivity tools | |||||
| Proactively uses knowledge of the business, needs & objectives to drive the development & delivery of appropriate solutions | |||||
| Successfully adapts service provision to reflect changes in requirements | |||||
| Ensures stakeholders are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates | |||||
| ๐จโ๐ง Play3r | Develops clear, documented action plans, with realistic expectations & objectives | ||||
| Anticipates & realistically appraises potential problems or changes; develops contingency plans to ensure desired outcome is achieved effectively within agreed timelines | |||||
| Converts plans to task components for self and others, including timelines & targets | |||||
| Accurately tracks own development progress and effectively forecasts output | |||||
| Takes full responsibility for own productivity and output. | |||||
| Accurately identifies & secures required resources before implementing plans e.g. adequate capacity in team | |||||
| Able to balance time dedicated to maintaining existing business with business development | |||||
| ๐ฉโ๐ซ Pr0 | Manages multiple complex projects using established project management methodologies | ||||
| Integrates inputs from different sources/team members; optimises their contribution relevant to work programme | |||||
| Optimises the allocation of resources | |||||
| Assigns responsibilities and sets deadlines for tasks | |||||
| Identifies critical path activities from project plans; concentrates extra effort on tasks where any delays impact on overall deadline | |||||
| Sets/attends regular project meetings to assess progress against action plans and to ensure monitoring activity is routinely conducted | |||||
| Varies project plan activity sequencing and timelines according to available resource to avoid delays | |||||
| ๐ง 1337 | Conducts a robust situational analysis โ market/technology attractiveness & competitive position | ||||
| Devises strategies aligned to analysis of market/technology; aware of alternative strategic options | |||||
| Segments the market to identify most value generating client groups or segments; positions company offer to satisfy needs of key user groups | |||||
| Sets SMART Strategic objectives/goals; devises critical success factors (CSFs) aligned to strategy; sets KPIs/performance metrics to track implementation | |||||
| Presents evidence (e.g. DAM, Verification, usage, impressions) to justify strategy adopted | |||||
| Outlines exactly how strategy will be delivered; clarifies accountabilities, workload, resources needed, milestones and expectations | |||||
๐ Core - ๐คน Problem Solving
Your expected level is ๐ง 1337
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Takes immediate action or initiative to resolve issues preventing satisfactory work completion; including seeking help from others | ||||
| Comes to line manager with potential solutions to problems rather than just presenting the issue | |||||
| Considers past experience of similar situations & existing procedures to think through potential approaches to addressing problems | |||||
| Records solutions appropriately, with concise and complete explanations and justifications | |||||
| When asked can suggest some improvements to work processes to prevent future problems | |||||
| Refuses to become blocked. Tries to unblock themselves first before seeking help | |||||
| Distinguishes between relevant and irrelevant information in order to make logical decisions | |||||
| Openly acknowledge mistakes & takes action to rectify them | |||||
| ๐จโ๐ง Play3r | Uses research to better understand an issue and come to reasoned decisions about how to resolve a problem | ||||
| Identifies the root causes of blockers | |||||
| Uses visualisation tools (SWOT, brainstorming, cause-effect diagrams) to gain fuller understanding of issues | |||||
| Analytical; deduces meaning from numerical & verbal data sources & uses such data to generate solutions to current problems or future changes | |||||
| Where relevant develops tools or models to further analyse data sources e.g. to test assumptions or develop scenarios | |||||
| ๐ฉโ๐ซ Pr0 | Ensures recommendations are evidence based. Bases decisions on robust analysis of the situation | ||||
| Conducts option appraisal: systematically compares a number of approaches, weighs up relevant data before applying judgement; then makes recommendations. | |||||
| Considers financial, technical, security and other risks before taking action or making decisions | |||||
| Able to effectively and logically defend judgements if challenged | |||||
| ๐ง 1337 | Makes sound judgement even when making complex or difficult decisions or when under time pressures. | ||||
| Sets processes for managing business risk | |||||
| Takes full accountability for implementing resultant decisions | |||||
| Identifies potential blockers before they occur, and prevents them | |||||
๐ Core - ๐ฌ Communication
Your expected level is ๐ง 1337
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Actively listens to project briefs and asks questions where necessary to clarify understanding of own role and the project as a whole | ||||
| Where unsure checks what the expectations are for the delivery of tasks | |||||
| Asks for feedback and advice where necessary to enable successful completion of delegated work | |||||
| Shows interpersonal sensitivity | |||||
| Communicates concisely and clearly, sticking to facts and avoiding jargon, acronyms or abbreviations where appropriate | |||||
| Treats all interactions with respect and compassion | |||||
| Establishes the quality and frequency of feedback required by manager / client and routinely meets these requirements | |||||
| Acts as a role model for corporate standards of integrity both within the business and externally | |||||
| ๐จโ๐ง Play3r | Maintains a constant dialogue with all project stakeholders to ensure a clear and joint understanding of project direction and progress | ||||
| Translates complex issues into simple terms and manageable chunks for others to understand | |||||
| Verifies that others have received, consumed and understood presented information during discussions | |||||
| Produces reports which are accurate, easily understood, succinct and worded appropriately for target audience | |||||
| Identifies assumptions, shares direction and tailors communication to audience. | |||||
| Communicates effectively to a wide range of stakeholders, e.g. sharing updates at all hands | |||||
| ๐ฉโ๐ซ Pr0 | Provides clear and easily understood briefs to others, making clear expected outcomes and which tasks are to be completed by whom | ||||
| Displays strong presentation/writing skills | |||||
| Ensures all relevant information is communicated to others to enable them to successfully execute delegated tasks | |||||
| Presents proposals in a clear and structured manner | |||||
| Produces and maintains clear & concise technical specifications throughout the project | |||||
| Seeks out and gives constructive, actionable feedback where valuable. | |||||
| Can gather influence and support for their work, confidently debating and defending their decisions and approach. | |||||
| Able to simply explain complex concepts and deliver difficult messages clearly. | |||||
| ๐ง 1337 | Ensures the team has strong relationships with stakeholders, fully recognises their constraints and concerns and creates mutual recognition and trust. | ||||
| Consistently and frequently communicates / demonstrates organisational values, expectations and boundaries | |||||
| Communicates business needs to others, conveying the importance of these needs from all perspectives | |||||
| Produces detailed and accurate delivery plans, presenting them objectively and transparently | |||||
| Motivates and engages employees through communication | |||||
| Articulates and unites a team behind a clear and compelling vision, mission and strategy, along multiple time horizons. | |||||
๐ Core - ๐ฅ Striving For Success
Your expected level is ๐ง 1337
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Tackles work with enthusiasm, and takes a positive outlook when things are difficult | ||||
| Shows commitment to work objectives & underlying tasks | |||||
| Willing to accept advice from others regarding how objectives could be achieved | |||||
| Sets deadlines and strives to meet them | |||||
| Gains a sense of achievement and self-satisfaction from successfully meeting targets and business needs | |||||
| Prepared to examine own skills and abilities to identify ways of improving performance e.g. discusses personal development with line manager | |||||
| ๐จโ๐ง Play3r | Perseveres to overcome obstacles / resistance until objectives are fully met and tasks completed | ||||
| Proactive in taking on extra tasks or responsibility | |||||
| Prepared to work flexibly, including working beyond standard hours in order to finish tasks to meet project deadlines | |||||
| Actively seeks out work and maintains to-do lists for personal peeves | |||||
| Self-motivated to achieve; shows initiative and performs to a high level with low levels of supervision | |||||
| Adopts good practice or new techniques from others. | |||||
| ๐ฉโ๐ซ Pr0 | Consistently reflects on own performance & seeks continuous improvement | ||||
| Seeks to exceed expectations | |||||
| Demonstrates an attention to detail and quality, and looks to evaluate solutions as part of a desire to drive quality improvement | |||||
| Aware of own credibility. Actively seeks to reinforce and enhance this | |||||
| Devotes time to expand technical expertise to inform and improve client solutions & work processes | |||||
| Seeks views of others and accepts constructive criticism | |||||
| ๐ง 1337 | Consistently strives to achieve targets or goals at a team/departmental/company level | ||||
| Prepared to take calculated risks to improve performance/delivery | |||||
| Is never satisfied with current business performance; continually seeks to improve business performance & drive the organisation forward | |||||
| Monitors business performance | |||||
| Seeks ways to enhance team performance; reinforces and rewards positive achievements to encourage further improvement | |||||
| Pursues potential business opportunity leads, or creates openings for others | |||||
| Prepared to constructively challenge the practices or rationale of others in order to improve client solutions or work processes | |||||
๐ Core - ๐จโ๐จโ๐ง Team Orientation
Your expected level is ๐ง 1337
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Shows genuine commitment to the team and company | ||||
| Prepared to compromise or go with team decision | |||||
| Easily and quickly adapts to new challenges and ways of working | |||||
| Takes responsibility for own actions | |||||
| Has positive relationships with team members displaying high levels of reliability and responsibility | |||||
| Always ready and available to help others | |||||
| ๐จโ๐ง Play3r | Makes self available to others; proactively offers to assist others with activities to meet deadlines or manage short-term work pressures | ||||
| Regularly and pro-actively communicates with colleagues regarding project or task progress. | |||||
| Prepares for and actively participates in team meetings | |||||
| Willingly seeks input and ideas from colleagues | |||||
| ๐ฉโ๐ซ Pr0 | Demonstrates awareness of different perspectives, working styles and preferences in team | ||||
| Organises social or more formal team activities | |||||
| Provides constructive feedback and suggestions, including to more senior colleagues | |||||
| Defends colleagues in the face of unwarranted criticism | |||||
| Encourages and assists with the personal development of others | |||||
| Puts systems in place to encourage team communication and shared learning | |||||
| Demonstrates trust of team members by fully delegating tasks or projects | |||||
| ๐ง 1337 | Seeks to understand team needs, motivations, strengths, dynamics to inform and optimise working arrangements and team performance | ||||
| Employs robust methods for selecting team members for job roles | |||||
| Strives to identify ways to improve team working processes and enhance team performance | |||||
| Able to have difficult conversations where required | |||||
| Shares team success internally and with other divisions; supportively encourages admission of collective mistakes, encouraging the team to learn from their experiences | |||||
| Identifies sources of conflict within the team and acts in a facilitative manner to resolve conflict or improve cohesion | |||||
๐ Product - ๐คน Opportunity Analysis
Your expected level is 4
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| 1 | Assesses if features they are involved with are needed, how it solves customer problems and how it contributes to a measurable business objective. | ||||
| Demonstrates enthusiasm to learn a range of problem-solving techniques and practices. | |||||
| Understands how product works in their squad, which problems it solves and how it is performing | |||||
| 2 | Able to clarify the boundaries of a problem and how it applies to the work at hand | ||||
| Is able to break a problem down into manageable solveable chunks | |||||
| Able to incrementally apply solutions, learning and adjusting through measurement and insight | |||||
| Uses or fosters creativity and experimentation to find and solve problems. | |||||
| Uses visualisation tools (SWOT, brainstorming, cause-effect diagrams) to gain fuller understanding of issues | |||||
| Where relevant develops tools or models to further analyse data sources e.g. to test assumptions or develop scenarios | |||||
| Analytical; deduces meaning from numerical & verbal data sources & uses such data to generate solutions to current problems or future changes | |||||
| Considers which features to remove, as well as maintain. | |||||
| Learns from failure and success. Shares and builds on that learning. | |||||
| Asks good questions to get to the root of a problem or opportunity. | |||||
| Able to apply domain knowledge in order to solve a problem | |||||
| 3 | Defines a clear, compelling and ambitious product vision and strategy for their remit. | ||||
| 4 | Successfully leads initiatives with high levels of uncertainty, from discovery to successful adoption or retirement. | ||||
| Brings structure, clarity and new insights to ambiguous or complex problems. Can often find ways to make it possible to โdo bothโ by reframing problem or approach. | |||||
๐ Product - ๐ฉโ๐ User Centricity
Your expected level is 4
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| 1 | Closely tracks metrics for features. Uses them to spot issues and measure success. | ||||
| Understands how squadโs work links to business objectives and key performance indicators. | |||||
| 2 | Can identify who users are and what their needs are, based on evidence. Regularly engages with users and can carry out usability testing unassisted. | ||||
| Creates shared context and understanding of user needs in their squad. Helps their squad to identify and solve user problems, instead of jumping to features. Ensures that solutions to problems are delightful and high quality. | |||||
| 3 | In depth knowledge of current and potential users. Manages trade-offs between user needs. | ||||
| Ensures their area of the product delights their intended audiences and forms a coherent experience with other features. | |||||
| Champions users and a user-centred approach with stakeholders. | |||||
| 4 | Is a champion for user experience and starting with user needs - helps senior stakeholders and team members to understand the value of this approach. | ||||
| Can balance trade offs (or think creatively to increase the pie) between user need and business need. | |||||
๐ Product - ๐๏ธ Domain Knowledge
Your expected level is 4
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| 1 | Can prioritise defined tasks based on effort, impact, user needs and business goals. | ||||
| 2 | Understands core principles of web technologies, including HTTP(S)-based interactions between front-end clients and back-end servers/functions and APIs. | ||||
| Understands the fundamentals of UNiDAYS Verification, the methods and their effectiveness | |||||
| Knowledge of dependent systems and infrastructure in UNiDAYS such as Bronto, Segment | |||||
| Understands the need to consider, and takes, expert advice. Applies the concepts correctly and demonstrates a strong interest in their area. | |||||
| 3 | Understands how code is tested, deployed and version-controlled for native apps and web interfaces (sites / api) | ||||
| Develops and maintains solid foundation of market knowledge in their area, proactively identifies potential issues/risks. | |||||
| 4 | Conversant with overall UNiDAYS architecture, and highly knowledgeable about specific elements and services that are relevant to their area of responsibility. | ||||
| Develops and maintains an in-depth market knowledge in at least one area and is able to challenge experts. Identifies market opportunities or product gaps. | |||||
๐ Product - ๐ Data Skills
Your expected level is 4
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| 1 | Seeks out the information they need to solve a problem. | ||||
| Keeps stakeholders updated on progress and ensures they have what they need. | |||||
| Able to clearly articulate what weโre working on and why. | |||||
| 2 | Collaborates with product analyst to set up the right things to track. Understand what a metric actually measures and how reliable/direct it is. | ||||
| Closely tracks performance of their squad, and how to influence it. Draws reliable conclusions from qualitative and quantitative data. | |||||
| 3 | Closely tracks and understands how metrics interact with and impact other group/business metrics. | ||||
| Identifies when and how to set experiments, supported by a product data analyst. Incorporates results into future iterations. | |||||
| Can assimilate new information easily, and can synthesise qualitative and quantitative inputs to form reliable insights into user needs and behaviour. | |||||
| 4 | Makes data-driven decisions based on a multitude of complex, interdependent factors. | ||||
| Can design and evaluate experiments, based on solid hypotheses. Proactively alters course when confidence of hitting goals is low. | |||||
๐ Product - ๐ Working Through Others
Your expected level is 4
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| 1 | Always starts with user needs and acts as the voice of the user within their squad. | ||||
| Able to translate needs into user stories/jobs to be done. Ensures that anything shipped meets users needs. Understands the fidelity needed for different stages of rollout. | |||||
| 2 | Sets squad rhythm and routines - facilitates agreement on how they all work together to discover, define and ship features or experiments to meet their goals. | ||||
| Works collaboratively to get the best out of all of the people in their squad, involving all disciplines throughout. Takes proactive steps to build and maintain team health, e.g. resolve conflict, counter inertia. | |||||
| Point person for the squad - does whatever is needed to unblock or support the squad and their delivery. Escalates and delegates appropriately. | |||||
| Ensures the squad has the skills and resources it needs to ship autonomously. | |||||
| 3 | Servant leader who empowers the squad to achieve more and be ambitious (test sooner, generate more ideas, think broadly), valuing outcome over output. | ||||
| Ensures the squad are aware of what other squads are working on and how that relates to their squadโs goals. | |||||
| Coaches Associate Product Managers and helps them identify and achieve personal development goals. | |||||
| 4 | Understands how the needs of the team vary across product and team lifecycle and adapts accordingly. | ||||
| Open to being challenged, encourages constructive conflict and maximises the talent of others. Makes the squad โmissionaries, not mercenariesโ. | |||||
๐ Product - ๐ Execution
Your expected level is 3
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| 1 | Understands and appreciates the appropriate use of HTML, CSS, JS and native code. | ||||
| Demonstrates appetite and aptitude to learn about the context the product operates in. | |||||
| 2 | Tends to action - narrowing in on a MVP to help learn. Comfortable with releasing uncomfortable first versions (done is better than perfect). | ||||
| Leads squad in prioritising work with some ambiguity or competing demands. | |||||
| Makes sure the team have everything they need to be productive. | |||||
| Maintains sensible work in progress limits and knows when and how to say no. | |||||
| 3 | Able to prioritise effectively on multiple dimensions - makes sure the urgent doesnโt always outdo the important; that there is a balance between new work, maintenance, fixing issues; long- and short-term work. | ||||
| Employs speed as a habit. | |||||
๐งโโ๏ธ Head of Product
Summary
Level Overview
| ๐ Core | ๐ Product | ||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| ๐ฏ Delivering Value | ๐ฏ Client Focus | ๐ Planning and Organisation | ๐คน Problem Solving | ๐ฌ Communication | ๐ฅ Striving For Success | ๐จโ๐จโ๐ง Team Orientation | ๐คน Opportunity Analysis | ๐ฉโ๐ User Centricity | ๐๏ธ Domain Knowledge | ๐ Data Skills | ๐ Working Through Others | ๐ Execution | |
| ๐งโโ๏ธ Head of Product | ๐ง 1337 | ๐ง 1337 | ๐ง 1337 | ๐ง 1337 | ๐ง 1337 | ๐ง 1337 | ๐ง 1337 | 4 | 4 | 5 | 4 | 4 | 5 |
๐งโโ๏ธ Head of Product - ๐งโโ๏ธ Head of Product
Actions - BETA
Summary
The Head of Product has responsibility for the overall direction of the product, innovation and delivery. The HoP will thoroughly understand the market, evaluating and identifying growth opportunities. Setting out a product Vision and Mission, setting the direction for the business. Recruitment and development is key in this position, helping members of the Product team to develop, and hiring exemplary candidates to fill any missing roles.
Criteria
๐ฏ Delivering Value - ๐ง 1337
๐ Core
- Tracks team / department / company KPIs and maintains robust forecasts
- Conducts detailed planning/modelling of new proposals to comprehensively evaluate the value/RoI impact of options.
- Has a sound understanding of accountancy terms linked to business accounts; applies knowledge to inform business operations
- Manages technical/financial risks, develops robust systems to mitigate any identified risks.
- Employs robust and evidence based approach to developing strategy; works to understand audience dynamics, clearly identify needs, segment of the audience, offer competitively advantaged products and services.
๐ฏ Client Focus - ๐ง 1337
๐ Core
- Conceives and drives the development of solutions that anticipate impending client needs
- Ability to read clients and agree desired outcomes that are mutually beneficial i.e. win/win outcomes
- Proactively uses knowledge of the client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs
- Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates.
๐ Planning and Organisation - ๐ง 1337
๐ Core
- Conducts a robust situational analysis โ market/technology attractiveness & competitive position
- Devises strategies aligned to analysis of market/technology; aware of alternative strategic options
- Segments the market to identify most value generating client groups or segments; positions company offer to satisfy needs of key user groups
- Sets SMART Strategic objectives/goals; devises critical success factors (CSFs) aligned to strategy; sets KPIs/performance metrics to track implementation
- Presents evidence (e.g. DAM, Verification, usage, impressions) to justify strategy adopted
- Outlines exactly how strategy will be delivered; clarifies accountabilities, workload, resources needed, milestones and expectations
๐คน Problem Solving - ๐ง 1337
๐ Core
- Makes sound judgement even when making complex or difficult decisions or when under time pressures.
- Sets processes for managing business risk
- Takes full accountability for implementing resultant decisions
- Identifies potential blockers before they occur, and prevents them
๐ฌ Communication - ๐ง 1337
๐ Core
- Ensures the team has strong relationships with stakeholders, fully recognises their constraints and concerns and creates mutual recognition and trust.
- Consistently and frequently communicates / demonstrates organisational values, expectations and boundaries
- Communicates business needs to others, conveying the importance of these needs from all perspectives
- Produces detailed and accurate delivery plans, presenting them objectively and transparently
- Motivates and engages employees through communication
- Articulates and unites a team behind a clear and compelling vision, mission and strategy, along multiple time horizons.
๐ฅ Striving For Success - ๐ง 1337
๐ Core
- Consistently strives to achieve targets or goals at a team/departmental/company level
- Prepared to take calculated risks to improve performance/delivery
- Is never satisfied with current business performance; continually seeks to improve business performance & drive the organisation forward
- Monitors business performance
- Seeks ways to enhance team performance; reinforces and rewards positive achievements to encourage further improvement
- Pursues potential business opportunity leads, or creates openings for others
- Prepared to constructively challenge the practices or rationale of others in order to improve client solutions or work processes
๐จโ๐จโ๐ง Team Orientation - ๐ง 1337
๐ Core
- Seeks to understand team needs, motivations, strengths, dynamics to inform and optimise working arrangements and team performance
- Employs robust methods for selecting team members for job roles
- Strives to identify ways to improve team working processes and enhance team performance
- Able to have difficult conversations where required
- Shares team success internally and with other divisions; supportively encourages admission of collective mistakes, encouraging the team to learn from their experiences
- Identifies sources of conflict within the team and acts in a facilitative manner to resolve conflict or improve cohesion
๐คน Opportunity Analysis - 4
๐ Product
- Successfully leads initiatives with high levels of uncertainty, from discovery to successful adoption or retirement.
- Brings structure, clarity and new insights to ambiguous or complex problems. Can often find ways to make it possible to โdo bothโ by reframing problem or approach.
๐ฉโ๐ User Centricity - 4
๐ Product
- Is a champion for user experience and starting with user needs - helps senior stakeholders and team members to understand the value of this approach.
- Can balance trade offs (or think creatively to increase the pie) between user need and business need.
๐๏ธ Domain Knowledge - 5
๐ Product
- Well-informed about relevant technology advances, and how newer approaches/interfaces could be used to solve specific user problems.
- Deep market knowledge within several key areas related to their group and wider business.
๐ Data Skills - 4
๐ Product
- Makes data-driven decisions based on a multitude of complex, interdependent factors.
- Can design and evaluate experiments, based on solid hypotheses. Proactively alters course when confidence of hitting goals is low.
๐ Working Through Others - 4
๐ Product
- Understands how the needs of the team vary across product and team lifecycle and adapts accordingly.
- Open to being challenged, encourages constructive conflict and maximises the talent of others. Makes the squad โmissionaries, not mercenariesโ.
๐ Execution - 5
๐ Product
- Makes successful trade offs in areas of extreme risk, complexity and uncertainty.
- Coaches PMs in their area on effective and balanced prioritisation.
๐งโโ๏ธ Head of Product - ๐งโโ๏ธ Head of Product
๐ Core - ๐ฏ Delivering Value
Your expected level is ๐ง 1337
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Actively contributes to the design of products and solutions | ||||
| Aware of the value of providing outstanding client service and what can be done on a day-to-day basis to deliver this | |||||
| Justifies the use of business resources and suggested changes to processes in terms of value deliverance | |||||
| Clear on the purpose and value of all tasks and will seek clarification when not | |||||
| Accurately estimates the amount of effort required to complete projects, and performs duties to the required standard within agreed timescales | |||||
| Aware of competitive nature of the business, who we compete with and how UNiDAYS can be different | |||||
| ๐จโ๐ง Play3r | Bases recommendations on citable, sound analysis of risks, benefits and value | ||||
| Considers and discusses alternative ways of performing tasks to enhance productivity and delivery of value | |||||
| Demonstrate a robust approach to producing estimates i.e. breaking down tasks into sub-elements and quantifying time required | |||||
| Demonstrates appreciation of RoI when defining and performing tasks by vocally considering effort vs value return | |||||
| Identifies opportunities with existing products/solutions to further develop value opportunities | |||||
| Self-conscious of rabbit-holes, and can identify when in one | |||||
| Holds an iterative, and value-incrementing approach to solutions development, always considering MVP/S | |||||
| Doesnโt over-engineer or gold-plate solutions unnecessessarilly | |||||
| ๐ฉโ๐ซ Pr0 | Tracks and proactively reports team/project feature/value deliverance | ||||
| Monitors expenditure against budgets and initiates corrective action as required | |||||
| Monitors and reports on implementation of financial and technical investment decisions and activity in terms of ROI | |||||
| Proposals are accurately costed & accurately predict the iteration duration | |||||
| Makes informed decisions regarding the acceptance of projects based on their viability | |||||
| Proactively identifies risks and raises with senior leaders | |||||
| Makes robust business cases when requesting investment | |||||
| ๐ง 1337 | Tracks team / department / company KPIs and maintains robust forecasts | ||||
| Conducts detailed planning/modelling of new proposals to comprehensively evaluate the value/RoI impact of options. | |||||
| Has a sound understanding of accountancy terms linked to business accounts; applies knowledge to inform business operations | |||||
| Manages technical/financial risks, develops robust systems to mitigate any identified risks. | |||||
| Employs robust and evidence based approach to developing strategy; works to understand audience dynamics, clearly identify needs, segment of the audience, offer competitively advantaged products and services. | |||||
๐ Core - ๐ฏ Client Focus
Your expected level is ๐ง 1337
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Work activities are directed by, or focused on client needs; client remains primary focus | ||||
| Demonstrates a genuine interest in clients and visibly acts in their best interests | |||||
| Makes self-visible or available as a point of contact for clients | |||||
| Manages all client enquiries in a professional and understanding way | |||||
| Invites and receptive to client feedback | |||||
| Understands who their client and stakeholders are for every task | |||||
| Responds and meets client requests in a timely and appropriate manner | |||||
| ๐จโ๐ง Play3r | Actively listens to clients to identify and understand their needs and objectives; asks questions to identify client interests, views & motivations | ||||
| Consults clients when exploring solution options | |||||
| Proactively undertakes appropriate research to build client knowledge & help inform discussions | |||||
| Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates | |||||
| Proactively uses knowledge of client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs | |||||
| Successfully adapts solutions to reflect changes in client requirements | |||||
| Develops solutions which clients find easy to use and understand; adopts the clientโs perspective to aid product design | |||||
| ๐ฉโ๐ซ Pr0 | Utilises broad domain knowledge to recommend improved solutions | ||||
| Ability to deal with changing requirements from clients and changes in focus | |||||
| Represents the client and their interests in discussions, and ensures all decisions are made with the clientโs context considered | |||||
| Undertakes appropriate research to build Client knowledge & help inform discussions | |||||
| Maintains the customers best interests at heart. Designs solutions which are appropriate and add the required value. | |||||
| ๐ง 1337 | Conceives and drives the development of solutions that anticipate impending client needs | ||||
| Ability to read clients and agree desired outcomes that are mutually beneficial i.e. win/win outcomes | |||||
| Proactively uses knowledge of the client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs | |||||
| Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates. | |||||
๐ Core - ๐ Planning and Organisation
Your expected level is ๐ง 1337
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Actively listens to identify and understand needs and objectives; asks questions to identify interests, views & motivations | ||||
| Understands the objectives of and participates actively in team ceremonies. Prepared and organised to make the most of squad time. | |||||
| Consults stakeholders when exploring solution options. | |||||
| Undertakes appropriate research to build client knowledge & help inform discussions | |||||
| Fully competent with the day-to-day use of JIRA and other productivity tools | |||||
| Proactively uses knowledge of the business, needs & objectives to drive the development & delivery of appropriate solutions | |||||
| Successfully adapts service provision to reflect changes in requirements | |||||
| Ensures stakeholders are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates | |||||
| ๐จโ๐ง Play3r | Develops clear, documented action plans, with realistic expectations & objectives | ||||
| Anticipates & realistically appraises potential problems or changes; develops contingency plans to ensure desired outcome is achieved effectively within agreed timelines | |||||
| Converts plans to task components for self and others, including timelines & targets | |||||
| Accurately tracks own development progress and effectively forecasts output | |||||
| Takes full responsibility for own productivity and output. | |||||
| Accurately identifies & secures required resources before implementing plans e.g. adequate capacity in team | |||||
| Able to balance time dedicated to maintaining existing business with business development | |||||
| ๐ฉโ๐ซ Pr0 | Manages multiple complex projects using established project management methodologies | ||||
| Integrates inputs from different sources/team members; optimises their contribution relevant to work programme | |||||
| Optimises the allocation of resources | |||||
| Assigns responsibilities and sets deadlines for tasks | |||||
| Identifies critical path activities from project plans; concentrates extra effort on tasks where any delays impact on overall deadline | |||||
| Sets/attends regular project meetings to assess progress against action plans and to ensure monitoring activity is routinely conducted | |||||
| Varies project plan activity sequencing and timelines according to available resource to avoid delays | |||||
| ๐ง 1337 | Conducts a robust situational analysis โ market/technology attractiveness & competitive position | ||||
| Devises strategies aligned to analysis of market/technology; aware of alternative strategic options | |||||
| Segments the market to identify most value generating client groups or segments; positions company offer to satisfy needs of key user groups | |||||
| Sets SMART Strategic objectives/goals; devises critical success factors (CSFs) aligned to strategy; sets KPIs/performance metrics to track implementation | |||||
| Presents evidence (e.g. DAM, Verification, usage, impressions) to justify strategy adopted | |||||
| Outlines exactly how strategy will be delivered; clarifies accountabilities, workload, resources needed, milestones and expectations | |||||
๐ Core - ๐คน Problem Solving
Your expected level is ๐ง 1337
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Takes immediate action or initiative to resolve issues preventing satisfactory work completion; including seeking help from others | ||||
| Comes to line manager with potential solutions to problems rather than just presenting the issue | |||||
| Considers past experience of similar situations & existing procedures to think through potential approaches to addressing problems | |||||
| Records solutions appropriately, with concise and complete explanations and justifications | |||||
| When asked can suggest some improvements to work processes to prevent future problems | |||||
| Refuses to become blocked. Tries to unblock themselves first before seeking help | |||||
| Distinguishes between relevant and irrelevant information in order to make logical decisions | |||||
| Openly acknowledge mistakes & takes action to rectify them | |||||
| ๐จโ๐ง Play3r | Uses research to better understand an issue and come to reasoned decisions about how to resolve a problem | ||||
| Identifies the root causes of blockers | |||||
| Uses visualisation tools (SWOT, brainstorming, cause-effect diagrams) to gain fuller understanding of issues | |||||
| Analytical; deduces meaning from numerical & verbal data sources & uses such data to generate solutions to current problems or future changes | |||||
| Where relevant develops tools or models to further analyse data sources e.g. to test assumptions or develop scenarios | |||||
| ๐ฉโ๐ซ Pr0 | Ensures recommendations are evidence based. Bases decisions on robust analysis of the situation | ||||
| Conducts option appraisal: systematically compares a number of approaches, weighs up relevant data before applying judgement; then makes recommendations. | |||||
| Considers financial, technical, security and other risks before taking action or making decisions | |||||
| Able to effectively and logically defend judgements if challenged | |||||
| ๐ง 1337 | Makes sound judgement even when making complex or difficult decisions or when under time pressures. | ||||
| Sets processes for managing business risk | |||||
| Takes full accountability for implementing resultant decisions | |||||
| Identifies potential blockers before they occur, and prevents them | |||||
๐ Core - ๐ฌ Communication
Your expected level is ๐ง 1337
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Actively listens to project briefs and asks questions where necessary to clarify understanding of own role and the project as a whole | ||||
| Where unsure checks what the expectations are for the delivery of tasks | |||||
| Asks for feedback and advice where necessary to enable successful completion of delegated work | |||||
| Shows interpersonal sensitivity | |||||
| Communicates concisely and clearly, sticking to facts and avoiding jargon, acronyms or abbreviations where appropriate | |||||
| Treats all interactions with respect and compassion | |||||
| Establishes the quality and frequency of feedback required by manager / client and routinely meets these requirements | |||||
| Acts as a role model for corporate standards of integrity both within the business and externally | |||||
| ๐จโ๐ง Play3r | Maintains a constant dialogue with all project stakeholders to ensure a clear and joint understanding of project direction and progress | ||||
| Translates complex issues into simple terms and manageable chunks for others to understand | |||||
| Verifies that others have received, consumed and understood presented information during discussions | |||||
| Produces reports which are accurate, easily understood, succinct and worded appropriately for target audience | |||||
| Identifies assumptions, shares direction and tailors communication to audience. | |||||
| Communicates effectively to a wide range of stakeholders, e.g. sharing updates at all hands | |||||
| ๐ฉโ๐ซ Pr0 | Provides clear and easily understood briefs to others, making clear expected outcomes and which tasks are to be completed by whom | ||||
| Displays strong presentation/writing skills | |||||
| Ensures all relevant information is communicated to others to enable them to successfully execute delegated tasks | |||||
| Presents proposals in a clear and structured manner | |||||
| Produces and maintains clear & concise technical specifications throughout the project | |||||
| Seeks out and gives constructive, actionable feedback where valuable. | |||||
| Can gather influence and support for their work, confidently debating and defending their decisions and approach. | |||||
| Able to simply explain complex concepts and deliver difficult messages clearly. | |||||
| ๐ง 1337 | Ensures the team has strong relationships with stakeholders, fully recognises their constraints and concerns and creates mutual recognition and trust. | ||||
| Consistently and frequently communicates / demonstrates organisational values, expectations and boundaries | |||||
| Communicates business needs to others, conveying the importance of these needs from all perspectives | |||||
| Produces detailed and accurate delivery plans, presenting them objectively and transparently | |||||
| Motivates and engages employees through communication | |||||
| Articulates and unites a team behind a clear and compelling vision, mission and strategy, along multiple time horizons. | |||||
๐ Core - ๐ฅ Striving For Success
Your expected level is ๐ง 1337
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Tackles work with enthusiasm, and takes a positive outlook when things are difficult | ||||
| Shows commitment to work objectives & underlying tasks | |||||
| Willing to accept advice from others regarding how objectives could be achieved | |||||
| Sets deadlines and strives to meet them | |||||
| Gains a sense of achievement and self-satisfaction from successfully meeting targets and business needs | |||||
| Prepared to examine own skills and abilities to identify ways of improving performance e.g. discusses personal development with line manager | |||||
| ๐จโ๐ง Play3r | Perseveres to overcome obstacles / resistance until objectives are fully met and tasks completed | ||||
| Proactive in taking on extra tasks or responsibility | |||||
| Prepared to work flexibly, including working beyond standard hours in order to finish tasks to meet project deadlines | |||||
| Actively seeks out work and maintains to-do lists for personal peeves | |||||
| Self-motivated to achieve; shows initiative and performs to a high level with low levels of supervision | |||||
| Adopts good practice or new techniques from others. | |||||
| ๐ฉโ๐ซ Pr0 | Consistently reflects on own performance & seeks continuous improvement | ||||
| Seeks to exceed expectations | |||||
| Demonstrates an attention to detail and quality, and looks to evaluate solutions as part of a desire to drive quality improvement | |||||
| Aware of own credibility. Actively seeks to reinforce and enhance this | |||||
| Devotes time to expand technical expertise to inform and improve client solutions & work processes | |||||
| Seeks views of others and accepts constructive criticism | |||||
| ๐ง 1337 | Consistently strives to achieve targets or goals at a team/departmental/company level | ||||
| Prepared to take calculated risks to improve performance/delivery | |||||
| Is never satisfied with current business performance; continually seeks to improve business performance & drive the organisation forward | |||||
| Monitors business performance | |||||
| Seeks ways to enhance team performance; reinforces and rewards positive achievements to encourage further improvement | |||||
| Pursues potential business opportunity leads, or creates openings for others | |||||
| Prepared to constructively challenge the practices or rationale of others in order to improve client solutions or work processes | |||||
๐ Core - ๐จโ๐จโ๐ง Team Orientation
Your expected level is ๐ง 1337
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Shows genuine commitment to the team and company | ||||
| Prepared to compromise or go with team decision | |||||
| Easily and quickly adapts to new challenges and ways of working | |||||
| Takes responsibility for own actions | |||||
| Has positive relationships with team members displaying high levels of reliability and responsibility | |||||
| Always ready and available to help others | |||||
| ๐จโ๐ง Play3r | Makes self available to others; proactively offers to assist others with activities to meet deadlines or manage short-term work pressures | ||||
| Regularly and pro-actively communicates with colleagues regarding project or task progress. | |||||
| Prepares for and actively participates in team meetings | |||||
| Willingly seeks input and ideas from colleagues | |||||
| ๐ฉโ๐ซ Pr0 | Demonstrates awareness of different perspectives, working styles and preferences in team | ||||
| Organises social or more formal team activities | |||||
| Provides constructive feedback and suggestions, including to more senior colleagues | |||||
| Defends colleagues in the face of unwarranted criticism | |||||
| Encourages and assists with the personal development of others | |||||
| Puts systems in place to encourage team communication and shared learning | |||||
| Demonstrates trust of team members by fully delegating tasks or projects | |||||
| ๐ง 1337 | Seeks to understand team needs, motivations, strengths, dynamics to inform and optimise working arrangements and team performance | ||||
| Employs robust methods for selecting team members for job roles | |||||
| Strives to identify ways to improve team working processes and enhance team performance | |||||
| Able to have difficult conversations where required | |||||
| Shares team success internally and with other divisions; supportively encourages admission of collective mistakes, encouraging the team to learn from their experiences | |||||
| Identifies sources of conflict within the team and acts in a facilitative manner to resolve conflict or improve cohesion | |||||
๐ Product - ๐คน Opportunity Analysis
Your expected level is 4
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| 1 | Assesses if features they are involved with are needed, how it solves customer problems and how it contributes to a measurable business objective. | ||||
| Demonstrates enthusiasm to learn a range of problem-solving techniques and practices. | |||||
| Understands how product works in their squad, which problems it solves and how it is performing | |||||
| 2 | Able to clarify the boundaries of a problem and how it applies to the work at hand | ||||
| Is able to break a problem down into manageable solveable chunks | |||||
| Able to incrementally apply solutions, learning and adjusting through measurement and insight | |||||
| Uses or fosters creativity and experimentation to find and solve problems. | |||||
| Uses visualisation tools (SWOT, brainstorming, cause-effect diagrams) to gain fuller understanding of issues | |||||
| Where relevant develops tools or models to further analyse data sources e.g. to test assumptions or develop scenarios | |||||
| Analytical; deduces meaning from numerical & verbal data sources & uses such data to generate solutions to current problems or future changes | |||||
| Considers which features to remove, as well as maintain. | |||||
| Learns from failure and success. Shares and builds on that learning. | |||||
| Asks good questions to get to the root of a problem or opportunity. | |||||
| Able to apply domain knowledge in order to solve a problem | |||||
| 3 | Defines a clear, compelling and ambitious product vision and strategy for their remit. | ||||
| 4 | Successfully leads initiatives with high levels of uncertainty, from discovery to successful adoption or retirement. | ||||
| Brings structure, clarity and new insights to ambiguous or complex problems. Can often find ways to make it possible to โdo bothโ by reframing problem or approach. | |||||
๐ Product - ๐ฉโ๐ User Centricity
Your expected level is 4
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| 1 | Closely tracks metrics for features. Uses them to spot issues and measure success. | ||||
| Understands how squadโs work links to business objectives and key performance indicators. | |||||
| 2 | Can identify who users are and what their needs are, based on evidence. Regularly engages with users and can carry out usability testing unassisted. | ||||
| Creates shared context and understanding of user needs in their squad. Helps their squad to identify and solve user problems, instead of jumping to features. Ensures that solutions to problems are delightful and high quality. | |||||
| 3 | In depth knowledge of current and potential users. Manages trade-offs between user needs. | ||||
| Ensures their area of the product delights their intended audiences and forms a coherent experience with other features. | |||||
| Champions users and a user-centred approach with stakeholders. | |||||
| 4 | Is a champion for user experience and starting with user needs - helps senior stakeholders and team members to understand the value of this approach. | ||||
| Can balance trade offs (or think creatively to increase the pie) between user need and business need. | |||||
๐ Product - ๐๏ธ Domain Knowledge
Your expected level is 5
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| 1 | Can prioritise defined tasks based on effort, impact, user needs and business goals. | ||||
| 2 | Understands core principles of web technologies, including HTTP(S)-based interactions between front-end clients and back-end servers/functions and APIs. | ||||
| Understands the fundamentals of UNiDAYS Verification, the methods and their effectiveness | |||||
| Knowledge of dependent systems and infrastructure in UNiDAYS such as Bronto, Segment | |||||
| Understands the need to consider, and takes, expert advice. Applies the concepts correctly and demonstrates a strong interest in their area. | |||||
| 3 | Understands how code is tested, deployed and version-controlled for native apps and web interfaces (sites / api) | ||||
| Develops and maintains solid foundation of market knowledge in their area, proactively identifies potential issues/risks. | |||||
| 4 | Conversant with overall UNiDAYS architecture, and highly knowledgeable about specific elements and services that are relevant to their area of responsibility. | ||||
| Develops and maintains an in-depth market knowledge in at least one area and is able to challenge experts. Identifies market opportunities or product gaps. | |||||
| 5 | Well-informed about relevant technology advances, and how newer approaches/interfaces could be used to solve specific user problems. | ||||
| Deep market knowledge within several key areas related to their group and wider business. | |||||
๐ Product - ๐ Data Skills
Your expected level is 4
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| 1 | Seeks out the information they need to solve a problem. | ||||
| Keeps stakeholders updated on progress and ensures they have what they need. | |||||
| Able to clearly articulate what weโre working on and why. | |||||
| 2 | Collaborates with product analyst to set up the right things to track. Understand what a metric actually measures and how reliable/direct it is. | ||||
| Closely tracks performance of their squad, and how to influence it. Draws reliable conclusions from qualitative and quantitative data. | |||||
| 3 | Closely tracks and understands how metrics interact with and impact other group/business metrics. | ||||
| Identifies when and how to set experiments, supported by a product data analyst. Incorporates results into future iterations. | |||||
| Can assimilate new information easily, and can synthesise qualitative and quantitative inputs to form reliable insights into user needs and behaviour. | |||||
| 4 | Makes data-driven decisions based on a multitude of complex, interdependent factors. | ||||
| Can design and evaluate experiments, based on solid hypotheses. Proactively alters course when confidence of hitting goals is low. | |||||
๐ Product - ๐ Working Through Others
Your expected level is 4
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| 1 | Always starts with user needs and acts as the voice of the user within their squad. | ||||
| Able to translate needs into user stories/jobs to be done. Ensures that anything shipped meets users needs. Understands the fidelity needed for different stages of rollout. | |||||
| 2 | Sets squad rhythm and routines - facilitates agreement on how they all work together to discover, define and ship features or experiments to meet their goals. | ||||
| Works collaboratively to get the best out of all of the people in their squad, involving all disciplines throughout. Takes proactive steps to build and maintain team health, e.g. resolve conflict, counter inertia. | |||||
| Point person for the squad - does whatever is needed to unblock or support the squad and their delivery. Escalates and delegates appropriately. | |||||
| Ensures the squad has the skills and resources it needs to ship autonomously. | |||||
| 3 | Servant leader who empowers the squad to achieve more and be ambitious (test sooner, generate more ideas, think broadly), valuing outcome over output. | ||||
| Ensures the squad are aware of what other squads are working on and how that relates to their squadโs goals. | |||||
| Coaches Associate Product Managers and helps them identify and achieve personal development goals. | |||||
| 4 | Understands how the needs of the team vary across product and team lifecycle and adapts accordingly. | ||||
| Open to being challenged, encourages constructive conflict and maximises the talent of others. Makes the squad โmissionaries, not mercenariesโ. | |||||
๐ Product - ๐ Execution
Your expected level is 5
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| 1 | Understands and appreciates the appropriate use of HTML, CSS, JS and native code. | ||||
| Demonstrates appetite and aptitude to learn about the context the product operates in. | |||||
| 2 | Tends to action - narrowing in on a MVP to help learn. Comfortable with releasing uncomfortable first versions (done is better than perfect). | ||||
| Leads squad in prioritising work with some ambiguity or competing demands. | |||||
| Makes sure the team have everything they need to be productive. | |||||
| Maintains sensible work in progress limits and knows when and how to say no. | |||||
| 3 | Able to prioritise effectively on multiple dimensions - makes sure the urgent doesnโt always outdo the important; that there is a balance between new work, maintenance, fixing issues; long- and short-term work. | ||||
| Employs speed as a habit. | |||||
| 4 | Creates frameworks that aid decision making and prioritisation. | ||||
| 5 | Makes successful trade offs in areas of extreme risk, complexity and uncertainty. | ||||
| Coaches PMs in their area on effective and balanced prioritisation. | |||||
๐ง VP Product and Engineering
Summary
Level Overview
| ๐ Core | ๐ Product | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| ๐ฏ Delivering Value | ๐ฏ Client Focus | ๐ Planning and Organisation | ๐คน Problem Solving | ๐ฅ Striving For Success | ๐คน Opportunity Analysis | ๐ฉโ๐ User Centricity | ๐๏ธ Domain Knowledge | ๐ Data Skills | ๐ Working Through Others | ๐ Execution | |
| ๐ง VP Product and Engineering | ๐ง 1337 | ๐ง 1337 | ๐ง 1337 | ๐ง 1337 | ๐ง 1337 | 5 | 5 | 5 | 5 | 5 | 5 |
๐ง VP Product and Engineering - ๐ง VP Product and Engineering
Actions - BETA
Summary
The VP Product and Engineering is responsible for the innovation and delivery of all thiThe VP Product and Engineering takes responsibility for all things Product related. The right person reviews UNiDAYS approach to product development, setting a clear vision, motivating the team around a shared vision and goal. You'll coordinate and manage the Head of Product and Head of Engineering, ensuring that your vision is met through thoughtful leadership. The VP P&E will represent the departments to the rest of the business, presenting progress and updates regularly at a board level.
Criteria
๐ฏ Delivering Value - ๐ง 1337
๐ Core
- Tracks team / department / company KPIs and maintains robust forecasts
- Conducts detailed planning/modelling of new proposals to comprehensively evaluate the value/RoI impact of options.
- Has a sound understanding of accountancy terms linked to business accounts; applies knowledge to inform business operations
- Manages technical/financial risks, develops robust systems to mitigate any identified risks.
- Employs robust and evidence based approach to developing strategy; works to understand audience dynamics, clearly identify needs, segment of the audience, offer competitively advantaged products and services.
๐ฏ Client Focus - ๐ง 1337
๐ Core
- Conceives and drives the development of solutions that anticipate impending client needs
- Ability to read clients and agree desired outcomes that are mutually beneficial i.e. win/win outcomes
- Proactively uses knowledge of the client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs
- Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates.
๐ Planning and Organisation - ๐ง 1337
๐ Core
- Conducts a robust situational analysis โ market/technology attractiveness & competitive position
- Devises strategies aligned to analysis of market/technology; aware of alternative strategic options
- Segments the market to identify most value generating client groups or segments; positions company offer to satisfy needs of key user groups
- Sets SMART Strategic objectives/goals; devises critical success factors (CSFs) aligned to strategy; sets KPIs/performance metrics to track implementation
- Presents evidence (e.g. DAM, Verification, usage, impressions) to justify strategy adopted
- Outlines exactly how strategy will be delivered; clarifies accountabilities, workload, resources needed, milestones and expectations
๐คน Problem Solving - ๐ง 1337
๐ Core
- Makes sound judgement even when making complex or difficult decisions or when under time pressures.
- Sets processes for managing business risk
- Takes full accountability for implementing resultant decisions
- Identifies potential blockers before they occur, and prevents them
๐ฅ Striving For Success - ๐ง 1337
๐ Core
- Consistently strives to achieve targets or goals at a team/departmental/company level
- Prepared to take calculated risks to improve performance/delivery
- Is never satisfied with current business performance; continually seeks to improve business performance & drive the organisation forward
- Monitors business performance
- Seeks ways to enhance team performance; reinforces and rewards positive achievements to encourage further improvement
- Pursues potential business opportunity leads, or creates openings for others
- Prepared to constructively challenge the practices or rationale of others in order to improve client solutions or work processes
๐คน Opportunity Analysis - 5
๐ Product
- Creates a clear, compelling and ambitious product vision and strategy for the group, drawing from a deep understanding of quantitative and quantitive insight, business objectives and potential.
- Creates coherence across their product area and the entire product, aligning and amplifying effort of their squads.
- Acknowledged as primary expert on product in their group or field. Expert on a number of frameworks, approaches and able to help PMs understand when and why to adopt certain techniques, their advantages and limitations.
๐ฉโ๐ User Centricity - 5
๐ Product
- Ensures the overall product experience is of extraordinary quality and really meets userโs needs.
๐๏ธ Domain Knowledge - 5
๐ Product
- Well-informed about relevant technology advances, and how newer approaches/interfaces could be used to solve specific user problems.
- Deep market knowledge within several key areas related to their group and wider business.
๐ Data Skills - 5
๐ Product
- Connects squad and group numbers to success metrics of business, recognises and addresses gaps between the impact of individual KPIs and business goals.
- Deeply understands a range of research and analysis methods, identifies which are best for a given situation and can coach on their use.
๐ Working Through Others - 5
๐ Product
- Creates understanding in squads of how their work links to other teamsโ work, business goals and the market.
- Ensures strong product and team health, and an environment of psychological safety.
- Can resolve disputes or head off team performance issues through mediation, negotiation and coaching.
- Identifies and mentors high potential Product Managers and APM candidates.
- Ensures we have the teams, practices and infrastructure in place to successfully execute strategy.
- Minimises dependencies between groups and removes systemic blockers to speed and quality. Incentivises breaking down problems, idea generation and shipping the smallest thing to learn whatโs needed quickly.
๐ Execution - 5
๐ Product
- Makes successful trade offs in areas of extreme risk, complexity and uncertainty.
- Coaches PMs in their area on effective and balanced prioritisation.
๐ง VP Product and Engineering - ๐ง VP Product and Engineering
๐ Core - ๐ฏ Delivering Value
Your expected level is ๐ง 1337
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Actively contributes to the design of products and solutions | ||||
| Aware of the value of providing outstanding client service and what can be done on a day-to-day basis to deliver this | |||||
| Justifies the use of business resources and suggested changes to processes in terms of value deliverance | |||||
| Clear on the purpose and value of all tasks and will seek clarification when not | |||||
| Accurately estimates the amount of effort required to complete projects, and performs duties to the required standard within agreed timescales | |||||
| Aware of competitive nature of the business, who we compete with and how UNiDAYS can be different | |||||
| ๐จโ๐ง Play3r | Bases recommendations on citable, sound analysis of risks, benefits and value | ||||
| Considers and discusses alternative ways of performing tasks to enhance productivity and delivery of value | |||||
| Demonstrate a robust approach to producing estimates i.e. breaking down tasks into sub-elements and quantifying time required | |||||
| Demonstrates appreciation of RoI when defining and performing tasks by vocally considering effort vs value return | |||||
| Identifies opportunities with existing products/solutions to further develop value opportunities | |||||
| Self-conscious of rabbit-holes, and can identify when in one | |||||
| Holds an iterative, and value-incrementing approach to solutions development, always considering MVP/S | |||||
| Doesnโt over-engineer or gold-plate solutions unnecessessarilly | |||||
| ๐ฉโ๐ซ Pr0 | Tracks and proactively reports team/project feature/value deliverance | ||||
| Monitors expenditure against budgets and initiates corrective action as required | |||||
| Monitors and reports on implementation of financial and technical investment decisions and activity in terms of ROI | |||||
| Proposals are accurately costed & accurately predict the iteration duration | |||||
| Makes informed decisions regarding the acceptance of projects based on their viability | |||||
| Proactively identifies risks and raises with senior leaders | |||||
| Makes robust business cases when requesting investment | |||||
| ๐ง 1337 | Tracks team / department / company KPIs and maintains robust forecasts | ||||
| Conducts detailed planning/modelling of new proposals to comprehensively evaluate the value/RoI impact of options. | |||||
| Has a sound understanding of accountancy terms linked to business accounts; applies knowledge to inform business operations | |||||
| Manages technical/financial risks, develops robust systems to mitigate any identified risks. | |||||
| Employs robust and evidence based approach to developing strategy; works to understand audience dynamics, clearly identify needs, segment of the audience, offer competitively advantaged products and services. | |||||
๐ Core - ๐ฏ Client Focus
Your expected level is ๐ง 1337
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Work activities are directed by, or focused on client needs; client remains primary focus | ||||
| Demonstrates a genuine interest in clients and visibly acts in their best interests | |||||
| Makes self-visible or available as a point of contact for clients | |||||
| Manages all client enquiries in a professional and understanding way | |||||
| Invites and receptive to client feedback | |||||
| Understands who their client and stakeholders are for every task | |||||
| Responds and meets client requests in a timely and appropriate manner | |||||
| ๐จโ๐ง Play3r | Actively listens to clients to identify and understand their needs and objectives; asks questions to identify client interests, views & motivations | ||||
| Consults clients when exploring solution options | |||||
| Proactively undertakes appropriate research to build client knowledge & help inform discussions | |||||
| Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates | |||||
| Proactively uses knowledge of client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs | |||||
| Successfully adapts solutions to reflect changes in client requirements | |||||
| Develops solutions which clients find easy to use and understand; adopts the clientโs perspective to aid product design | |||||
| ๐ฉโ๐ซ Pr0 | Utilises broad domain knowledge to recommend improved solutions | ||||
| Ability to deal with changing requirements from clients and changes in focus | |||||
| Represents the client and their interests in discussions, and ensures all decisions are made with the clientโs context considered | |||||
| Undertakes appropriate research to build Client knowledge & help inform discussions | |||||
| Maintains the customers best interests at heart. Designs solutions which are appropriate and add the required value. | |||||
| ๐ง 1337 | Conceives and drives the development of solutions that anticipate impending client needs | ||||
| Ability to read clients and agree desired outcomes that are mutually beneficial i.e. win/win outcomes | |||||
| Proactively uses knowledge of the client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs | |||||
| Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates. | |||||
๐ Core - ๐ Planning and Organisation
Your expected level is ๐ง 1337
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Actively listens to identify and understand needs and objectives; asks questions to identify interests, views & motivations | ||||
| Understands the objectives of and participates actively in team ceremonies. Prepared and organised to make the most of squad time. | |||||
| Consults stakeholders when exploring solution options. | |||||
| Undertakes appropriate research to build client knowledge & help inform discussions | |||||
| Fully competent with the day-to-day use of JIRA and other productivity tools | |||||
| Proactively uses knowledge of the business, needs & objectives to drive the development & delivery of appropriate solutions | |||||
| Successfully adapts service provision to reflect changes in requirements | |||||
| Ensures stakeholders are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates | |||||
| ๐จโ๐ง Play3r | Develops clear, documented action plans, with realistic expectations & objectives | ||||
| Anticipates & realistically appraises potential problems or changes; develops contingency plans to ensure desired outcome is achieved effectively within agreed timelines | |||||
| Converts plans to task components for self and others, including timelines & targets | |||||
| Accurately tracks own development progress and effectively forecasts output | |||||
| Takes full responsibility for own productivity and output. | |||||
| Accurately identifies & secures required resources before implementing plans e.g. adequate capacity in team | |||||
| Able to balance time dedicated to maintaining existing business with business development | |||||
| ๐ฉโ๐ซ Pr0 | Manages multiple complex projects using established project management methodologies | ||||
| Integrates inputs from different sources/team members; optimises their contribution relevant to work programme | |||||
| Optimises the allocation of resources | |||||
| Assigns responsibilities and sets deadlines for tasks | |||||
| Identifies critical path activities from project plans; concentrates extra effort on tasks where any delays impact on overall deadline | |||||
| Sets/attends regular project meetings to assess progress against action plans and to ensure monitoring activity is routinely conducted | |||||
| Varies project plan activity sequencing and timelines according to available resource to avoid delays | |||||
| ๐ง 1337 | Conducts a robust situational analysis โ market/technology attractiveness & competitive position | ||||
| Devises strategies aligned to analysis of market/technology; aware of alternative strategic options | |||||
| Segments the market to identify most value generating client groups or segments; positions company offer to satisfy needs of key user groups | |||||
| Sets SMART Strategic objectives/goals; devises critical success factors (CSFs) aligned to strategy; sets KPIs/performance metrics to track implementation | |||||
| Presents evidence (e.g. DAM, Verification, usage, impressions) to justify strategy adopted | |||||
| Outlines exactly how strategy will be delivered; clarifies accountabilities, workload, resources needed, milestones and expectations | |||||
๐ Core - ๐คน Problem Solving
Your expected level is ๐ง 1337
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Takes immediate action or initiative to resolve issues preventing satisfactory work completion; including seeking help from others | ||||
| Comes to line manager with potential solutions to problems rather than just presenting the issue | |||||
| Considers past experience of similar situations & existing procedures to think through potential approaches to addressing problems | |||||
| Records solutions appropriately, with concise and complete explanations and justifications | |||||
| When asked can suggest some improvements to work processes to prevent future problems | |||||
| Refuses to become blocked. Tries to unblock themselves first before seeking help | |||||
| Distinguishes between relevant and irrelevant information in order to make logical decisions | |||||
| Openly acknowledge mistakes & takes action to rectify them | |||||
| ๐จโ๐ง Play3r | Uses research to better understand an issue and come to reasoned decisions about how to resolve a problem | ||||
| Identifies the root causes of blockers | |||||
| Uses visualisation tools (SWOT, brainstorming, cause-effect diagrams) to gain fuller understanding of issues | |||||
| Analytical; deduces meaning from numerical & verbal data sources & uses such data to generate solutions to current problems or future changes | |||||
| Where relevant develops tools or models to further analyse data sources e.g. to test assumptions or develop scenarios | |||||
| ๐ฉโ๐ซ Pr0 | Ensures recommendations are evidence based. Bases decisions on robust analysis of the situation | ||||
| Conducts option appraisal: systematically compares a number of approaches, weighs up relevant data before applying judgement; then makes recommendations. | |||||
| Considers financial, technical, security and other risks before taking action or making decisions | |||||
| Able to effectively and logically defend judgements if challenged | |||||
| ๐ง 1337 | Makes sound judgement even when making complex or difficult decisions or when under time pressures. | ||||
| Sets processes for managing business risk | |||||
| Takes full accountability for implementing resultant decisions | |||||
| Identifies potential blockers before they occur, and prevents them | |||||
๐ Core - ๐ฅ Striving For Success
Your expected level is ๐ง 1337
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Tackles work with enthusiasm, and takes a positive outlook when things are difficult | ||||
| Shows commitment to work objectives & underlying tasks | |||||
| Willing to accept advice from others regarding how objectives could be achieved | |||||
| Sets deadlines and strives to meet them | |||||
| Gains a sense of achievement and self-satisfaction from successfully meeting targets and business needs | |||||
| Prepared to examine own skills and abilities to identify ways of improving performance e.g. discusses personal development with line manager | |||||
| ๐จโ๐ง Play3r | Perseveres to overcome obstacles / resistance until objectives are fully met and tasks completed | ||||
| Proactive in taking on extra tasks or responsibility | |||||
| Prepared to work flexibly, including working beyond standard hours in order to finish tasks to meet project deadlines | |||||
| Actively seeks out work and maintains to-do lists for personal peeves | |||||
| Self-motivated to achieve; shows initiative and performs to a high level with low levels of supervision | |||||
| Adopts good practice or new techniques from others. | |||||
| ๐ฉโ๐ซ Pr0 | Consistently reflects on own performance & seeks continuous improvement | ||||
| Seeks to exceed expectations | |||||
| Demonstrates an attention to detail and quality, and looks to evaluate solutions as part of a desire to drive quality improvement | |||||
| Aware of own credibility. Actively seeks to reinforce and enhance this | |||||
| Devotes time to expand technical expertise to inform and improve client solutions & work processes | |||||
| Seeks views of others and accepts constructive criticism | |||||
| ๐ง 1337 | Consistently strives to achieve targets or goals at a team/departmental/company level | ||||
| Prepared to take calculated risks to improve performance/delivery | |||||
| Is never satisfied with current business performance; continually seeks to improve business performance & drive the organisation forward | |||||
| Monitors business performance | |||||
| Seeks ways to enhance team performance; reinforces and rewards positive achievements to encourage further improvement | |||||
| Pursues potential business opportunity leads, or creates openings for others | |||||
| Prepared to constructively challenge the practices or rationale of others in order to improve client solutions or work processes | |||||
๐ Product - ๐คน Opportunity Analysis
Your expected level is 5
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| 1 | Assesses if features they are involved with are needed, how it solves customer problems and how it contributes to a measurable business objective. | ||||
| Demonstrates enthusiasm to learn a range of problem-solving techniques and practices. | |||||
| Understands how product works in their squad, which problems it solves and how it is performing | |||||
| 2 | Able to clarify the boundaries of a problem and how it applies to the work at hand | ||||
| Is able to break a problem down into manageable solveable chunks | |||||
| Able to incrementally apply solutions, learning and adjusting through measurement and insight | |||||
| Uses or fosters creativity and experimentation to find and solve problems. | |||||
| Uses visualisation tools (SWOT, brainstorming, cause-effect diagrams) to gain fuller understanding of issues | |||||
| Where relevant develops tools or models to further analyse data sources e.g. to test assumptions or develop scenarios | |||||
| Analytical; deduces meaning from numerical & verbal data sources & uses such data to generate solutions to current problems or future changes | |||||
| Considers which features to remove, as well as maintain. | |||||
| Learns from failure and success. Shares and builds on that learning. | |||||
| Asks good questions to get to the root of a problem or opportunity. | |||||
| Able to apply domain knowledge in order to solve a problem | |||||
| 3 | Defines a clear, compelling and ambitious product vision and strategy for their remit. | ||||
| 4 | Successfully leads initiatives with high levels of uncertainty, from discovery to successful adoption or retirement. | ||||
| Brings structure, clarity and new insights to ambiguous or complex problems. Can often find ways to make it possible to โdo bothโ by reframing problem or approach. | |||||
| 5 | Creates a clear, compelling and ambitious product vision and strategy for the group, drawing from a deep understanding of quantitative and quantitive insight, business objectives and potential. | ||||
| Creates coherence across their product area and the entire product, aligning and amplifying effort of their squads. | |||||
| Acknowledged as primary expert on product in their group or field. Expert on a number of frameworks, approaches and able to help PMs understand when and why to adopt certain techniques, their advantages and limitations. | |||||
๐ Product - ๐ฉโ๐ User Centricity
Your expected level is 5
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| 1 | Closely tracks metrics for features. Uses them to spot issues and measure success. | ||||
| Understands how squadโs work links to business objectives and key performance indicators. | |||||
| 2 | Can identify who users are and what their needs are, based on evidence. Regularly engages with users and can carry out usability testing unassisted. | ||||
| Creates shared context and understanding of user needs in their squad. Helps their squad to identify and solve user problems, instead of jumping to features. Ensures that solutions to problems are delightful and high quality. | |||||
| 3 | In depth knowledge of current and potential users. Manages trade-offs between user needs. | ||||
| Ensures their area of the product delights their intended audiences and forms a coherent experience with other features. | |||||
| Champions users and a user-centred approach with stakeholders. | |||||
| 4 | Is a champion for user experience and starting with user needs - helps senior stakeholders and team members to understand the value of this approach. | ||||
| Can balance trade offs (or think creatively to increase the pie) between user need and business need. | |||||
| 5 | Ensures the overall product experience is of extraordinary quality and really meets userโs needs. | ||||
๐ Product - ๐๏ธ Domain Knowledge
Your expected level is 5
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| 1 | Can prioritise defined tasks based on effort, impact, user needs and business goals. | ||||
| 2 | Understands core principles of web technologies, including HTTP(S)-based interactions between front-end clients and back-end servers/functions and APIs. | ||||
| Understands the fundamentals of UNiDAYS Verification, the methods and their effectiveness | |||||
| Knowledge of dependent systems and infrastructure in UNiDAYS such as Bronto, Segment | |||||
| Understands the need to consider, and takes, expert advice. Applies the concepts correctly and demonstrates a strong interest in their area. | |||||
| 3 | Understands how code is tested, deployed and version-controlled for native apps and web interfaces (sites / api) | ||||
| Develops and maintains solid foundation of market knowledge in their area, proactively identifies potential issues/risks. | |||||
| 4 | Conversant with overall UNiDAYS architecture, and highly knowledgeable about specific elements and services that are relevant to their area of responsibility. | ||||
| Develops and maintains an in-depth market knowledge in at least one area and is able to challenge experts. Identifies market opportunities or product gaps. | |||||
| 5 | Well-informed about relevant technology advances, and how newer approaches/interfaces could be used to solve specific user problems. | ||||
| Deep market knowledge within several key areas related to their group and wider business. | |||||
๐ Product - ๐ Data Skills
Your expected level is 5
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| 1 | Seeks out the information they need to solve a problem. | ||||
| Keeps stakeholders updated on progress and ensures they have what they need. | |||||
| Able to clearly articulate what weโre working on and why. | |||||
| 2 | Collaborates with product analyst to set up the right things to track. Understand what a metric actually measures and how reliable/direct it is. | ||||
| Closely tracks performance of their squad, and how to influence it. Draws reliable conclusions from qualitative and quantitative data. | |||||
| 3 | Closely tracks and understands how metrics interact with and impact other group/business metrics. | ||||
| Identifies when and how to set experiments, supported by a product data analyst. Incorporates results into future iterations. | |||||
| Can assimilate new information easily, and can synthesise qualitative and quantitative inputs to form reliable insights into user needs and behaviour. | |||||
| 4 | Makes data-driven decisions based on a multitude of complex, interdependent factors. | ||||
| Can design and evaluate experiments, based on solid hypotheses. Proactively alters course when confidence of hitting goals is low. | |||||
| 5 | Connects squad and group numbers to success metrics of business, recognises and addresses gaps between the impact of individual KPIs and business goals. | ||||
| Deeply understands a range of research and analysis methods, identifies which are best for a given situation and can coach on their use. | |||||
๐ Product - ๐ Working Through Others
Your expected level is 5
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| 1 | Always starts with user needs and acts as the voice of the user within their squad. | ||||
| Able to translate needs into user stories/jobs to be done. Ensures that anything shipped meets users needs. Understands the fidelity needed for different stages of rollout. | |||||
| 2 | Sets squad rhythm and routines - facilitates agreement on how they all work together to discover, define and ship features or experiments to meet their goals. | ||||
| Works collaboratively to get the best out of all of the people in their squad, involving all disciplines throughout. Takes proactive steps to build and maintain team health, e.g. resolve conflict, counter inertia. | |||||
| Point person for the squad - does whatever is needed to unblock or support the squad and their delivery. Escalates and delegates appropriately. | |||||
| Ensures the squad has the skills and resources it needs to ship autonomously. | |||||
| 3 | Servant leader who empowers the squad to achieve more and be ambitious (test sooner, generate more ideas, think broadly), valuing outcome over output. | ||||
| Ensures the squad are aware of what other squads are working on and how that relates to their squadโs goals. | |||||
| Coaches Associate Product Managers and helps them identify and achieve personal development goals. | |||||
| 4 | Understands how the needs of the team vary across product and team lifecycle and adapts accordingly. | ||||
| Open to being challenged, encourages constructive conflict and maximises the talent of others. Makes the squad โmissionaries, not mercenariesโ. | |||||
| 5 | Creates understanding in squads of how their work links to other teamsโ work, business goals and the market. | ||||
| Ensures strong product and team health, and an environment of psychological safety. | |||||
| Can resolve disputes or head off team performance issues through mediation, negotiation and coaching. | |||||
| Identifies and mentors high potential Product Managers and APM candidates. | |||||
| Ensures we have the teams, practices and infrastructure in place to successfully execute strategy. | |||||
| Minimises dependencies between groups and removes systemic blockers to speed and quality. Incentivises breaking down problems, idea generation and shipping the smallest thing to learn whatโs needed quickly. | |||||
๐ Product - ๐ Execution
Your expected level is 5
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| 1 | Understands and appreciates the appropriate use of HTML, CSS, JS and native code. | ||||
| Demonstrates appetite and aptitude to learn about the context the product operates in. | |||||
| 2 | Tends to action - narrowing in on a MVP to help learn. Comfortable with releasing uncomfortable first versions (done is better than perfect). | ||||
| Leads squad in prioritising work with some ambiguity or competing demands. | |||||
| Makes sure the team have everything they need to be productive. | |||||
| Maintains sensible work in progress limits and knows when and how to say no. | |||||
| 3 | Able to prioritise effectively on multiple dimensions - makes sure the urgent doesnโt always outdo the important; that there is a balance between new work, maintenance, fixing issues; long- and short-term work. | ||||
| Employs speed as a habit. | |||||
| 4 | Creates frameworks that aid decision making and prioritisation. | ||||
| 5 | Makes successful trade offs in areas of extreme risk, complexity and uncertainty. | ||||
| Coaches PMs in their area on effective and balanced prioritisation. | |||||
๐ฉโ๐จ Design
Summary
Level Overview
| ๐ Core | ๐ Product | |||||
|---|---|---|---|---|---|---|
| ๐ฏ Delivering Value | ๐ฏ Client Focus | ๐ Planning and Organisation | ๐คน Problem Solving | ๐ฅ Striving For Success | ๐ฉโ๐ User Centricity | |
| ๐ฉโ๐จ Creative Strategist | ๐จโ๐ง Play3r | ๐ง 1337 | ๐ฉโ๐ซ Pr0 | ๐ฉโ๐ซ Pr0 | ๐ฉโ๐ซ Pr0 | 5 |
| ๐ฉโ๐จ Lead UX Designer | ๐จโ๐ง Play3r | ๐ง 1337 | ๐ฉโ๐ซ Pr0 | ๐ฉโ๐ซ Pr0 | ๐ฉโ๐ซ Pr0 | 5 |
๐ฉโ๐จ Creative Strategist - ๐ฉโ๐จ Design
Actions - BETA
Summary
A Creative Strategist sits in the middle ground, between creative and delivery. The strategist can transform theory into reality. The goal of a strategist is to harness results from the grey area, between the underlying business strategy and creative concepts.
Criteria
๐ฏ Delivering Value - ๐จโ๐ง Play3r
๐ Core
- Bases recommendations on citable, sound analysis of risks, benefits and value
- Considers and discusses alternative ways of performing tasks to enhance productivity and delivery of value
- Demonstrate a robust approach to producing estimates i.e. breaking down tasks into sub-elements and quantifying time required
- Demonstrates appreciation of RoI when defining and performing tasks by vocally considering effort vs value return
- Identifies opportunities with existing products/solutions to further develop value opportunities
- Self-conscious of rabbit-holes, and can identify when in one
- Holds an iterative, and value-incrementing approach to solutions development, always considering MVP/S
- Doesnโt over-engineer or gold-plate solutions unnecessessarilly
๐ฏ Client Focus - ๐ง 1337
๐ Core
- Conceives and drives the development of solutions that anticipate impending client needs
- Ability to read clients and agree desired outcomes that are mutually beneficial i.e. win/win outcomes
- Proactively uses knowledge of the client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs
- Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates.
๐ Planning and Organisation - ๐ฉโ๐ซ Pr0
๐ Core
- Manages multiple complex projects using established project management methodologies
- Integrates inputs from different sources/team members; optimises their contribution relevant to work programme
- Optimises the allocation of resources
- Assigns responsibilities and sets deadlines for tasks
- Identifies critical path activities from project plans; concentrates extra effort on tasks where any delays impact on overall deadline
- Sets/attends regular project meetings to assess progress against action plans and to ensure monitoring activity is routinely conducted
- Varies project plan activity sequencing and timelines according to available resource to avoid delays
๐คน Problem Solving - ๐ฉโ๐ซ Pr0
๐ Core
- Ensures recommendations are evidence based. Bases decisions on robust analysis of the situation
- Conducts option appraisal: systematically compares a number of approaches, weighs up relevant data before applying judgement; then makes recommendations.
- Considers financial, technical, security and other risks before taking action or making decisions
- Able to effectively and logically defend judgements if challenged
๐ฅ Striving For Success - ๐ฉโ๐ซ Pr0
๐ Core
- Consistently reflects on own performance & seeks continuous improvement
- Seeks to exceed expectations
- Demonstrates an attention to detail and quality, and looks to evaluate solutions as part of a desire to drive quality improvement
- Aware of own credibility. Actively seeks to reinforce and enhance this
- Devotes time to expand technical expertise to inform and improve client solutions & work processes
- Seeks views of others and accepts constructive criticism
๐ฉโ๐ User Centricity - 5
๐ Product
- Ensures the overall product experience is of extraordinary quality and really meets userโs needs.
๐ฉโ๐จ Creative Strategist - ๐ฉโ๐จ Design
๐ Core - ๐ฏ Delivering Value
Your expected level is ๐จโ๐ง Play3r
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Actively contributes to the design of products and solutions | ||||
| Aware of the value of providing outstanding client service and what can be done on a day-to-day basis to deliver this | |||||
| Justifies the use of business resources and suggested changes to processes in terms of value deliverance | |||||
| Clear on the purpose and value of all tasks and will seek clarification when not | |||||
| Accurately estimates the amount of effort required to complete projects, and performs duties to the required standard within agreed timescales | |||||
| Aware of competitive nature of the business, who we compete with and how UNiDAYS can be different | |||||
| ๐จโ๐ง Play3r | Bases recommendations on citable, sound analysis of risks, benefits and value | ||||
| Considers and discusses alternative ways of performing tasks to enhance productivity and delivery of value | |||||
| Demonstrate a robust approach to producing estimates i.e. breaking down tasks into sub-elements and quantifying time required | |||||
| Demonstrates appreciation of RoI when defining and performing tasks by vocally considering effort vs value return | |||||
| Identifies opportunities with existing products/solutions to further develop value opportunities | |||||
| Self-conscious of rabbit-holes, and can identify when in one | |||||
| Holds an iterative, and value-incrementing approach to solutions development, always considering MVP/S | |||||
| Doesnโt over-engineer or gold-plate solutions unnecessessarilly | |||||
๐ Core - ๐ฏ Client Focus
Your expected level is ๐ง 1337
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Work activities are directed by, or focused on client needs; client remains primary focus | ||||
| Demonstrates a genuine interest in clients and visibly acts in their best interests | |||||
| Makes self-visible or available as a point of contact for clients | |||||
| Manages all client enquiries in a professional and understanding way | |||||
| Invites and receptive to client feedback | |||||
| Understands who their client and stakeholders are for every task | |||||
| Responds and meets client requests in a timely and appropriate manner | |||||
| ๐จโ๐ง Play3r | Actively listens to clients to identify and understand their needs and objectives; asks questions to identify client interests, views & motivations | ||||
| Consults clients when exploring solution options | |||||
| Proactively undertakes appropriate research to build client knowledge & help inform discussions | |||||
| Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates | |||||
| Proactively uses knowledge of client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs | |||||
| Successfully adapts solutions to reflect changes in client requirements | |||||
| Develops solutions which clients find easy to use and understand; adopts the clientโs perspective to aid product design | |||||
| ๐ฉโ๐ซ Pr0 | Utilises broad domain knowledge to recommend improved solutions | ||||
| Ability to deal with changing requirements from clients and changes in focus | |||||
| Represents the client and their interests in discussions, and ensures all decisions are made with the clientโs context considered | |||||
| Undertakes appropriate research to build Client knowledge & help inform discussions | |||||
| Maintains the customers best interests at heart. Designs solutions which are appropriate and add the required value. | |||||
| ๐ง 1337 | Conceives and drives the development of solutions that anticipate impending client needs | ||||
| Ability to read clients and agree desired outcomes that are mutually beneficial i.e. win/win outcomes | |||||
| Proactively uses knowledge of the client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs | |||||
| Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates. | |||||
๐ Core - ๐ Planning and Organisation
Your expected level is ๐ฉโ๐ซ Pr0
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Actively listens to identify and understand needs and objectives; asks questions to identify interests, views & motivations | ||||
| Understands the objectives of and participates actively in team ceremonies. Prepared and organised to make the most of squad time. | |||||
| Consults stakeholders when exploring solution options. | |||||
| Undertakes appropriate research to build client knowledge & help inform discussions | |||||
| Fully competent with the day-to-day use of JIRA and other productivity tools | |||||
| Proactively uses knowledge of the business, needs & objectives to drive the development & delivery of appropriate solutions | |||||
| Successfully adapts service provision to reflect changes in requirements | |||||
| Ensures stakeholders are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates | |||||
| ๐จโ๐ง Play3r | Develops clear, documented action plans, with realistic expectations & objectives | ||||
| Anticipates & realistically appraises potential problems or changes; develops contingency plans to ensure desired outcome is achieved effectively within agreed timelines | |||||
| Converts plans to task components for self and others, including timelines & targets | |||||
| Accurately tracks own development progress and effectively forecasts output | |||||
| Takes full responsibility for own productivity and output. | |||||
| Accurately identifies & secures required resources before implementing plans e.g. adequate capacity in team | |||||
| Able to balance time dedicated to maintaining existing business with business development | |||||
| ๐ฉโ๐ซ Pr0 | Manages multiple complex projects using established project management methodologies | ||||
| Integrates inputs from different sources/team members; optimises their contribution relevant to work programme | |||||
| Optimises the allocation of resources | |||||
| Assigns responsibilities and sets deadlines for tasks | |||||
| Identifies critical path activities from project plans; concentrates extra effort on tasks where any delays impact on overall deadline | |||||
| Sets/attends regular project meetings to assess progress against action plans and to ensure monitoring activity is routinely conducted | |||||
| Varies project plan activity sequencing and timelines according to available resource to avoid delays | |||||
๐ Core - ๐คน Problem Solving
Your expected level is ๐ฉโ๐ซ Pr0
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Takes immediate action or initiative to resolve issues preventing satisfactory work completion; including seeking help from others | ||||
| Comes to line manager with potential solutions to problems rather than just presenting the issue | |||||
| Considers past experience of similar situations & existing procedures to think through potential approaches to addressing problems | |||||
| Records solutions appropriately, with concise and complete explanations and justifications | |||||
| When asked can suggest some improvements to work processes to prevent future problems | |||||
| Refuses to become blocked. Tries to unblock themselves first before seeking help | |||||
| Distinguishes between relevant and irrelevant information in order to make logical decisions | |||||
| Openly acknowledge mistakes & takes action to rectify them | |||||
| ๐จโ๐ง Play3r | Uses research to better understand an issue and come to reasoned decisions about how to resolve a problem | ||||
| Identifies the root causes of blockers | |||||
| Uses visualisation tools (SWOT, brainstorming, cause-effect diagrams) to gain fuller understanding of issues | |||||
| Analytical; deduces meaning from numerical & verbal data sources & uses such data to generate solutions to current problems or future changes | |||||
| Where relevant develops tools or models to further analyse data sources e.g. to test assumptions or develop scenarios | |||||
| ๐ฉโ๐ซ Pr0 | Ensures recommendations are evidence based. Bases decisions on robust analysis of the situation | ||||
| Conducts option appraisal: systematically compares a number of approaches, weighs up relevant data before applying judgement; then makes recommendations. | |||||
| Considers financial, technical, security and other risks before taking action or making decisions | |||||
| Able to effectively and logically defend judgements if challenged | |||||
๐ Core - ๐ฅ Striving For Success
Your expected level is ๐ฉโ๐ซ Pr0
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Tackles work with enthusiasm, and takes a positive outlook when things are difficult | ||||
| Shows commitment to work objectives & underlying tasks | |||||
| Willing to accept advice from others regarding how objectives could be achieved | |||||
| Sets deadlines and strives to meet them | |||||
| Gains a sense of achievement and self-satisfaction from successfully meeting targets and business needs | |||||
| Prepared to examine own skills and abilities to identify ways of improving performance e.g. discusses personal development with line manager | |||||
| ๐จโ๐ง Play3r | Perseveres to overcome obstacles / resistance until objectives are fully met and tasks completed | ||||
| Proactive in taking on extra tasks or responsibility | |||||
| Prepared to work flexibly, including working beyond standard hours in order to finish tasks to meet project deadlines | |||||
| Actively seeks out work and maintains to-do lists for personal peeves | |||||
| Self-motivated to achieve; shows initiative and performs to a high level with low levels of supervision | |||||
| Adopts good practice or new techniques from others. | |||||
| ๐ฉโ๐ซ Pr0 | Consistently reflects on own performance & seeks continuous improvement | ||||
| Seeks to exceed expectations | |||||
| Demonstrates an attention to detail and quality, and looks to evaluate solutions as part of a desire to drive quality improvement | |||||
| Aware of own credibility. Actively seeks to reinforce and enhance this | |||||
| Devotes time to expand technical expertise to inform and improve client solutions & work processes | |||||
| Seeks views of others and accepts constructive criticism | |||||
๐ Product - ๐ฉโ๐ User Centricity
Your expected level is 5
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| 1 | Closely tracks metrics for features. Uses them to spot issues and measure success. | ||||
| Understands how squadโs work links to business objectives and key performance indicators. | |||||
| 2 | Can identify who users are and what their needs are, based on evidence. Regularly engages with users and can carry out usability testing unassisted. | ||||
| Creates shared context and understanding of user needs in their squad. Helps their squad to identify and solve user problems, instead of jumping to features. Ensures that solutions to problems are delightful and high quality. | |||||
| 3 | In depth knowledge of current and potential users. Manages trade-offs between user needs. | ||||
| Ensures their area of the product delights their intended audiences and forms a coherent experience with other features. | |||||
| Champions users and a user-centred approach with stakeholders. | |||||
| 4 | Is a champion for user experience and starting with user needs - helps senior stakeholders and team members to understand the value of this approach. | ||||
| Can balance trade offs (or think creatively to increase the pie) between user need and business need. | |||||
| 5 | Ensures the overall product experience is of extraordinary quality and really meets userโs needs. | ||||
๐ฉโ๐จ Lead UX Designer - ๐ฉโ๐จ Design
Actions - BETA
Summary
As Lead UX Designer, having the ability to match business objectives and requirements with users needs and create frictionless journeys is imperative. Leading, creating and mentoring a highly successful team is a key deliverable. Overseeing the creation and maintenance of wire-frames, prototypes, web analytics, digital assets and overall design.
Criteria
๐ฏ Delivering Value - ๐จโ๐ง Play3r
๐ Core
- Bases recommendations on citable, sound analysis of risks, benefits and value
- Considers and discusses alternative ways of performing tasks to enhance productivity and delivery of value
- Demonstrate a robust approach to producing estimates i.e. breaking down tasks into sub-elements and quantifying time required
- Demonstrates appreciation of RoI when defining and performing tasks by vocally considering effort vs value return
- Identifies opportunities with existing products/solutions to further develop value opportunities
- Self-conscious of rabbit-holes, and can identify when in one
- Holds an iterative, and value-incrementing approach to solutions development, always considering MVP/S
- Doesnโt over-engineer or gold-plate solutions unnecessessarilly
๐ฏ Client Focus - ๐ง 1337
๐ Core
- Conceives and drives the development of solutions that anticipate impending client needs
- Ability to read clients and agree desired outcomes that are mutually beneficial i.e. win/win outcomes
- Proactively uses knowledge of the client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs
- Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates.
๐ Planning and Organisation - ๐ฉโ๐ซ Pr0
๐ Core
- Manages multiple complex projects using established project management methodologies
- Integrates inputs from different sources/team members; optimises their contribution relevant to work programme
- Optimises the allocation of resources
- Assigns responsibilities and sets deadlines for tasks
- Identifies critical path activities from project plans; concentrates extra effort on tasks where any delays impact on overall deadline
- Sets/attends regular project meetings to assess progress against action plans and to ensure monitoring activity is routinely conducted
- Varies project plan activity sequencing and timelines according to available resource to avoid delays
๐คน Problem Solving - ๐ฉโ๐ซ Pr0
๐ Core
- Ensures recommendations are evidence based. Bases decisions on robust analysis of the situation
- Conducts option appraisal: systematically compares a number of approaches, weighs up relevant data before applying judgement; then makes recommendations.
- Considers financial, technical, security and other risks before taking action or making decisions
- Able to effectively and logically defend judgements if challenged
๐ฅ Striving For Success - ๐ฉโ๐ซ Pr0
๐ Core
- Consistently reflects on own performance & seeks continuous improvement
- Seeks to exceed expectations
- Demonstrates an attention to detail and quality, and looks to evaluate solutions as part of a desire to drive quality improvement
- Aware of own credibility. Actively seeks to reinforce and enhance this
- Devotes time to expand technical expertise to inform and improve client solutions & work processes
- Seeks views of others and accepts constructive criticism
๐ฉโ๐ User Centricity - 5
๐ Product
- Ensures the overall product experience is of extraordinary quality and really meets userโs needs.
๐ฉโ๐จ Lead UX Designer - ๐ฉโ๐จ Design
๐ Core - ๐ฏ Delivering Value
Your expected level is ๐จโ๐ง Play3r
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Actively contributes to the design of products and solutions | ||||
| Aware of the value of providing outstanding client service and what can be done on a day-to-day basis to deliver this | |||||
| Justifies the use of business resources and suggested changes to processes in terms of value deliverance | |||||
| Clear on the purpose and value of all tasks and will seek clarification when not | |||||
| Accurately estimates the amount of effort required to complete projects, and performs duties to the required standard within agreed timescales | |||||
| Aware of competitive nature of the business, who we compete with and how UNiDAYS can be different | |||||
| ๐จโ๐ง Play3r | Bases recommendations on citable, sound analysis of risks, benefits and value | ||||
| Considers and discusses alternative ways of performing tasks to enhance productivity and delivery of value | |||||
| Demonstrate a robust approach to producing estimates i.e. breaking down tasks into sub-elements and quantifying time required | |||||
| Demonstrates appreciation of RoI when defining and performing tasks by vocally considering effort vs value return | |||||
| Identifies opportunities with existing products/solutions to further develop value opportunities | |||||
| Self-conscious of rabbit-holes, and can identify when in one | |||||
| Holds an iterative, and value-incrementing approach to solutions development, always considering MVP/S | |||||
| Doesnโt over-engineer or gold-plate solutions unnecessessarilly | |||||
๐ Core - ๐ฏ Client Focus
Your expected level is ๐ง 1337
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Work activities are directed by, or focused on client needs; client remains primary focus | ||||
| Demonstrates a genuine interest in clients and visibly acts in their best interests | |||||
| Makes self-visible or available as a point of contact for clients | |||||
| Manages all client enquiries in a professional and understanding way | |||||
| Invites and receptive to client feedback | |||||
| Understands who their client and stakeholders are for every task | |||||
| Responds and meets client requests in a timely and appropriate manner | |||||
| ๐จโ๐ง Play3r | Actively listens to clients to identify and understand their needs and objectives; asks questions to identify client interests, views & motivations | ||||
| Consults clients when exploring solution options | |||||
| Proactively undertakes appropriate research to build client knowledge & help inform discussions | |||||
| Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates | |||||
| Proactively uses knowledge of client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs | |||||
| Successfully adapts solutions to reflect changes in client requirements | |||||
| Develops solutions which clients find easy to use and understand; adopts the clientโs perspective to aid product design | |||||
| ๐ฉโ๐ซ Pr0 | Utilises broad domain knowledge to recommend improved solutions | ||||
| Ability to deal with changing requirements from clients and changes in focus | |||||
| Represents the client and their interests in discussions, and ensures all decisions are made with the clientโs context considered | |||||
| Undertakes appropriate research to build Client knowledge & help inform discussions | |||||
| Maintains the customers best interests at heart. Designs solutions which are appropriate and add the required value. | |||||
| ๐ง 1337 | Conceives and drives the development of solutions that anticipate impending client needs | ||||
| Ability to read clients and agree desired outcomes that are mutually beneficial i.e. win/win outcomes | |||||
| Proactively uses knowledge of the client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs | |||||
| Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates. | |||||
๐ Core - ๐ Planning and Organisation
Your expected level is ๐ฉโ๐ซ Pr0
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Actively listens to identify and understand needs and objectives; asks questions to identify interests, views & motivations | ||||
| Understands the objectives of and participates actively in team ceremonies. Prepared and organised to make the most of squad time. | |||||
| Consults stakeholders when exploring solution options. | |||||
| Undertakes appropriate research to build client knowledge & help inform discussions | |||||
| Fully competent with the day-to-day use of JIRA and other productivity tools | |||||
| Proactively uses knowledge of the business, needs & objectives to drive the development & delivery of appropriate solutions | |||||
| Successfully adapts service provision to reflect changes in requirements | |||||
| Ensures stakeholders are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates | |||||
| ๐จโ๐ง Play3r | Develops clear, documented action plans, with realistic expectations & objectives | ||||
| Anticipates & realistically appraises potential problems or changes; develops contingency plans to ensure desired outcome is achieved effectively within agreed timelines | |||||
| Converts plans to task components for self and others, including timelines & targets | |||||
| Accurately tracks own development progress and effectively forecasts output | |||||
| Takes full responsibility for own productivity and output. | |||||
| Accurately identifies & secures required resources before implementing plans e.g. adequate capacity in team | |||||
| Able to balance time dedicated to maintaining existing business with business development | |||||
| ๐ฉโ๐ซ Pr0 | Manages multiple complex projects using established project management methodologies | ||||
| Integrates inputs from different sources/team members; optimises their contribution relevant to work programme | |||||
| Optimises the allocation of resources | |||||
| Assigns responsibilities and sets deadlines for tasks | |||||
| Identifies critical path activities from project plans; concentrates extra effort on tasks where any delays impact on overall deadline | |||||
| Sets/attends regular project meetings to assess progress against action plans and to ensure monitoring activity is routinely conducted | |||||
| Varies project plan activity sequencing and timelines according to available resource to avoid delays | |||||
๐ Core - ๐คน Problem Solving
Your expected level is ๐ฉโ๐ซ Pr0
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Takes immediate action or initiative to resolve issues preventing satisfactory work completion; including seeking help from others | ||||
| Comes to line manager with potential solutions to problems rather than just presenting the issue | |||||
| Considers past experience of similar situations & existing procedures to think through potential approaches to addressing problems | |||||
| Records solutions appropriately, with concise and complete explanations and justifications | |||||
| When asked can suggest some improvements to work processes to prevent future problems | |||||
| Refuses to become blocked. Tries to unblock themselves first before seeking help | |||||
| Distinguishes between relevant and irrelevant information in order to make logical decisions | |||||
| Openly acknowledge mistakes & takes action to rectify them | |||||
| ๐จโ๐ง Play3r | Uses research to better understand an issue and come to reasoned decisions about how to resolve a problem | ||||
| Identifies the root causes of blockers | |||||
| Uses visualisation tools (SWOT, brainstorming, cause-effect diagrams) to gain fuller understanding of issues | |||||
| Analytical; deduces meaning from numerical & verbal data sources & uses such data to generate solutions to current problems or future changes | |||||
| Where relevant develops tools or models to further analyse data sources e.g. to test assumptions or develop scenarios | |||||
| ๐ฉโ๐ซ Pr0 | Ensures recommendations are evidence based. Bases decisions on robust analysis of the situation | ||||
| Conducts option appraisal: systematically compares a number of approaches, weighs up relevant data before applying judgement; then makes recommendations. | |||||
| Considers financial, technical, security and other risks before taking action or making decisions | |||||
| Able to effectively and logically defend judgements if challenged | |||||
๐ Core - ๐ฅ Striving For Success
Your expected level is ๐ฉโ๐ซ Pr0
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Tackles work with enthusiasm, and takes a positive outlook when things are difficult | ||||
| Shows commitment to work objectives & underlying tasks | |||||
| Willing to accept advice from others regarding how objectives could be achieved | |||||
| Sets deadlines and strives to meet them | |||||
| Gains a sense of achievement and self-satisfaction from successfully meeting targets and business needs | |||||
| Prepared to examine own skills and abilities to identify ways of improving performance e.g. discusses personal development with line manager | |||||
| ๐จโ๐ง Play3r | Perseveres to overcome obstacles / resistance until objectives are fully met and tasks completed | ||||
| Proactive in taking on extra tasks or responsibility | |||||
| Prepared to work flexibly, including working beyond standard hours in order to finish tasks to meet project deadlines | |||||
| Actively seeks out work and maintains to-do lists for personal peeves | |||||
| Self-motivated to achieve; shows initiative and performs to a high level with low levels of supervision | |||||
| Adopts good practice or new techniques from others. | |||||
| ๐ฉโ๐ซ Pr0 | Consistently reflects on own performance & seeks continuous improvement | ||||
| Seeks to exceed expectations | |||||
| Demonstrates an attention to detail and quality, and looks to evaluate solutions as part of a desire to drive quality improvement | |||||
| Aware of own credibility. Actively seeks to reinforce and enhance this | |||||
| Devotes time to expand technical expertise to inform and improve client solutions & work processes | |||||
| Seeks views of others and accepts constructive criticism | |||||
๐ Product - ๐ฉโ๐ User Centricity
Your expected level is 5
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| 1 | Closely tracks metrics for features. Uses them to spot issues and measure success. | ||||
| Understands how squadโs work links to business objectives and key performance indicators. | |||||
| 2 | Can identify who users are and what their needs are, based on evidence. Regularly engages with users and can carry out usability testing unassisted. | ||||
| Creates shared context and understanding of user needs in their squad. Helps their squad to identify and solve user problems, instead of jumping to features. Ensures that solutions to problems are delightful and high quality. | |||||
| 3 | In depth knowledge of current and potential users. Manages trade-offs between user needs. | ||||
| Ensures their area of the product delights their intended audiences and forms a coherent experience with other features. | |||||
| Champions users and a user-centred approach with stakeholders. | |||||
| 4 | Is a champion for user experience and starting with user needs - helps senior stakeholders and team members to understand the value of this approach. | ||||
| Can balance trade offs (or think creatively to increase the pie) between user need and business need. | |||||
| 5 | Ensures the overall product experience is of extraordinary quality and really meets userโs needs. | ||||
๐งโโ๏ธ Project Management
Summary
Level Overview
| ๐ Core | ๐ Product | ||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| ๐ฏ Delivering Value | ๐ฏ Client Focus | ๐ Planning and Organisation | ๐คน Problem Solving | ๐ฌ Communication | ๐ฅ Striving For Success | ๐จโ๐จโ๐ง Team Orientation | ๐คน Opportunity Analysis | ๐ฉโ๐ User Centricity | ๐๏ธ Domain Knowledge | ๐ Data Skills | ๐ Working Through Others | ๐ Execution | |
| ๐งโโ๏ธ Change Project Manager | ๐ฉโ๐ซ Pr0 | ๐จโ๐ง Play3r | ๐ง 1337 | ๐ฉโ๐ซ Pr0 | ๐ง 1337 | ๐ฉโ๐ซ Pr0 | ๐ง 1337 | 3 | 3 | 3 | 3 | 4 | 3 |
๐งโโ๏ธ Change Project Manager - ๐งโโ๏ธ Project Management
Actions - BETA
Summary
The Change Project Manager provides project and change expertise to the business. They ensure that the appropriate methodologies and governance are applied for all projects and changes. The Change Project Manager ensures timely communication of project progress, motivating the team, encouraging cross team collaboration. A good person in this role will call out risks and dependencies early, creating mitigation plans, ensuring the risks are not realised.
Criteria
๐ฏ Delivering Value - ๐ฉโ๐ซ Pr0
๐ Core
- Tracks and proactively reports team/project feature/value deliverance
- Monitors expenditure against budgets and initiates corrective action as required
- Monitors and reports on implementation of financial and technical investment decisions and activity in terms of ROI
- Proposals are accurately costed & accurately predict the iteration duration
- Makes informed decisions regarding the acceptance of projects based on their viability
- Proactively identifies risks and raises with senior leaders
- Makes robust business cases when requesting investment
๐ฏ Client Focus - ๐จโ๐ง Play3r
๐ Core
- Actively listens to clients to identify and understand their needs and objectives; asks questions to identify client interests, views & motivations
- Consults clients when exploring solution options
- Proactively undertakes appropriate research to build client knowledge & help inform discussions
- Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates
- Proactively uses knowledge of client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs
- Successfully adapts solutions to reflect changes in client requirements
- Develops solutions which clients find easy to use and understand; adopts the clientโs perspective to aid product design
๐ Planning and Organisation - ๐ง 1337
๐ Core
- Conducts a robust situational analysis โ market/technology attractiveness & competitive position
- Devises strategies aligned to analysis of market/technology; aware of alternative strategic options
- Segments the market to identify most value generating client groups or segments; positions company offer to satisfy needs of key user groups
- Sets SMART Strategic objectives/goals; devises critical success factors (CSFs) aligned to strategy; sets KPIs/performance metrics to track implementation
- Presents evidence (e.g. DAM, Verification, usage, impressions) to justify strategy adopted
- Outlines exactly how strategy will be delivered; clarifies accountabilities, workload, resources needed, milestones and expectations
๐คน Problem Solving - ๐ฉโ๐ซ Pr0
๐ Core
- Ensures recommendations are evidence based. Bases decisions on robust analysis of the situation
- Conducts option appraisal: systematically compares a number of approaches, weighs up relevant data before applying judgement; then makes recommendations.
- Considers financial, technical, security and other risks before taking action or making decisions
- Able to effectively and logically defend judgements if challenged
๐ฌ Communication - ๐ง 1337
๐ Core
- Ensures the team has strong relationships with stakeholders, fully recognises their constraints and concerns and creates mutual recognition and trust.
- Consistently and frequently communicates / demonstrates organisational values, expectations and boundaries
- Communicates business needs to others, conveying the importance of these needs from all perspectives
- Produces detailed and accurate delivery plans, presenting them objectively and transparently
- Motivates and engages employees through communication
- Articulates and unites a team behind a clear and compelling vision, mission and strategy, along multiple time horizons.
๐ฅ Striving For Success - ๐ฉโ๐ซ Pr0
๐ Core
- Consistently reflects on own performance & seeks continuous improvement
- Seeks to exceed expectations
- Demonstrates an attention to detail and quality, and looks to evaluate solutions as part of a desire to drive quality improvement
- Aware of own credibility. Actively seeks to reinforce and enhance this
- Devotes time to expand technical expertise to inform and improve client solutions & work processes
- Seeks views of others and accepts constructive criticism
๐จโ๐จโ๐ง Team Orientation - ๐ง 1337
๐ Core
- Seeks to understand team needs, motivations, strengths, dynamics to inform and optimise working arrangements and team performance
- Employs robust methods for selecting team members for job roles
- Strives to identify ways to improve team working processes and enhance team performance
- Able to have difficult conversations where required
- Shares team success internally and with other divisions; supportively encourages admission of collective mistakes, encouraging the team to learn from their experiences
- Identifies sources of conflict within the team and acts in a facilitative manner to resolve conflict or improve cohesion
๐คน Opportunity Analysis - 3
๐ Product
- Defines a clear, compelling and ambitious product vision and strategy for their remit.
๐ฉโ๐ User Centricity - 3
๐ Product
- In depth knowledge of current and potential users. Manages trade-offs between user needs.
- Ensures their area of the product delights their intended audiences and forms a coherent experience with other features.
- Champions users and a user-centred approach with stakeholders.
๐๏ธ Domain Knowledge - 3
๐ Product
- Understands how code is tested, deployed and version-controlled for native apps and web interfaces (sites / api)
- Develops and maintains solid foundation of market knowledge in their area, proactively identifies potential issues/risks.
๐ Data Skills - 3
๐ Product
- Closely tracks and understands how metrics interact with and impact other group/business metrics.
- Identifies when and how to set experiments, supported by a product data analyst. Incorporates results into future iterations.
- Can assimilate new information easily, and can synthesise qualitative and quantitative inputs to form reliable insights into user needs and behaviour.
๐ Working Through Others - 4
๐ Product
- Understands how the needs of the team vary across product and team lifecycle and adapts accordingly.
- Open to being challenged, encourages constructive conflict and maximises the talent of others. Makes the squad โmissionaries, not mercenariesโ.
๐ Execution - 3
๐ Product
- Able to prioritise effectively on multiple dimensions - makes sure the urgent doesnโt always outdo the important; that there is a balance between new work, maintenance, fixing issues; long- and short-term work.
- Employs speed as a habit.
๐งโโ๏ธ Change Project Manager - ๐งโโ๏ธ Project Management
๐ Core - ๐ฏ Delivering Value
Your expected level is ๐ฉโ๐ซ Pr0
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Actively contributes to the design of products and solutions | ||||
| Aware of the value of providing outstanding client service and what can be done on a day-to-day basis to deliver this | |||||
| Justifies the use of business resources and suggested changes to processes in terms of value deliverance | |||||
| Clear on the purpose and value of all tasks and will seek clarification when not | |||||
| Accurately estimates the amount of effort required to complete projects, and performs duties to the required standard within agreed timescales | |||||
| Aware of competitive nature of the business, who we compete with and how UNiDAYS can be different | |||||
| ๐จโ๐ง Play3r | Bases recommendations on citable, sound analysis of risks, benefits and value | ||||
| Considers and discusses alternative ways of performing tasks to enhance productivity and delivery of value | |||||
| Demonstrate a robust approach to producing estimates i.e. breaking down tasks into sub-elements and quantifying time required | |||||
| Demonstrates appreciation of RoI when defining and performing tasks by vocally considering effort vs value return | |||||
| Identifies opportunities with existing products/solutions to further develop value opportunities | |||||
| Self-conscious of rabbit-holes, and can identify when in one | |||||
| Holds an iterative, and value-incrementing approach to solutions development, always considering MVP/S | |||||
| Doesnโt over-engineer or gold-plate solutions unnecessessarilly | |||||
| ๐ฉโ๐ซ Pr0 | Tracks and proactively reports team/project feature/value deliverance | ||||
| Monitors expenditure against budgets and initiates corrective action as required | |||||
| Monitors and reports on implementation of financial and technical investment decisions and activity in terms of ROI | |||||
| Proposals are accurately costed & accurately predict the iteration duration | |||||
| Makes informed decisions regarding the acceptance of projects based on their viability | |||||
| Proactively identifies risks and raises with senior leaders | |||||
| Makes robust business cases when requesting investment | |||||
๐ Core - ๐ฏ Client Focus
Your expected level is ๐จโ๐ง Play3r
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Work activities are directed by, or focused on client needs; client remains primary focus | ||||
| Demonstrates a genuine interest in clients and visibly acts in their best interests | |||||
| Makes self-visible or available as a point of contact for clients | |||||
| Manages all client enquiries in a professional and understanding way | |||||
| Invites and receptive to client feedback | |||||
| Understands who their client and stakeholders are for every task | |||||
| Responds and meets client requests in a timely and appropriate manner | |||||
| ๐จโ๐ง Play3r | Actively listens to clients to identify and understand their needs and objectives; asks questions to identify client interests, views & motivations | ||||
| Consults clients when exploring solution options | |||||
| Proactively undertakes appropriate research to build client knowledge & help inform discussions | |||||
| Ensures clients are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates | |||||
| Proactively uses knowledge of client, their needs & objectives to drive the development & delivery of appropriate solutions that meet their needs | |||||
| Successfully adapts solutions to reflect changes in client requirements | |||||
| Develops solutions which clients find easy to use and understand; adopts the clientโs perspective to aid product design | |||||
๐ Core - ๐ Planning and Organisation
Your expected level is ๐ง 1337
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Actively listens to identify and understand needs and objectives; asks questions to identify interests, views & motivations | ||||
| Understands the objectives of and participates actively in team ceremonies. Prepared and organised to make the most of squad time. | |||||
| Consults stakeholders when exploring solution options. | |||||
| Undertakes appropriate research to build client knowledge & help inform discussions | |||||
| Fully competent with the day-to-day use of JIRA and other productivity tools | |||||
| Proactively uses knowledge of the business, needs & objectives to drive the development & delivery of appropriate solutions | |||||
| Successfully adapts service provision to reflect changes in requirements | |||||
| Ensures stakeholders are kept regularly informed regarding project progress; displays a highly proactive approach to providing updates | |||||
| ๐จโ๐ง Play3r | Develops clear, documented action plans, with realistic expectations & objectives | ||||
| Anticipates & realistically appraises potential problems or changes; develops contingency plans to ensure desired outcome is achieved effectively within agreed timelines | |||||
| Converts plans to task components for self and others, including timelines & targets | |||||
| Accurately tracks own development progress and effectively forecasts output | |||||
| Takes full responsibility for own productivity and output. | |||||
| Accurately identifies & secures required resources before implementing plans e.g. adequate capacity in team | |||||
| Able to balance time dedicated to maintaining existing business with business development | |||||
| ๐ฉโ๐ซ Pr0 | Manages multiple complex projects using established project management methodologies | ||||
| Integrates inputs from different sources/team members; optimises their contribution relevant to work programme | |||||
| Optimises the allocation of resources | |||||
| Assigns responsibilities and sets deadlines for tasks | |||||
| Identifies critical path activities from project plans; concentrates extra effort on tasks where any delays impact on overall deadline | |||||
| Sets/attends regular project meetings to assess progress against action plans and to ensure monitoring activity is routinely conducted | |||||
| Varies project plan activity sequencing and timelines according to available resource to avoid delays | |||||
| ๐ง 1337 | Conducts a robust situational analysis โ market/technology attractiveness & competitive position | ||||
| Devises strategies aligned to analysis of market/technology; aware of alternative strategic options | |||||
| Segments the market to identify most value generating client groups or segments; positions company offer to satisfy needs of key user groups | |||||
| Sets SMART Strategic objectives/goals; devises critical success factors (CSFs) aligned to strategy; sets KPIs/performance metrics to track implementation | |||||
| Presents evidence (e.g. DAM, Verification, usage, impressions) to justify strategy adopted | |||||
| Outlines exactly how strategy will be delivered; clarifies accountabilities, workload, resources needed, milestones and expectations | |||||
๐ Core - ๐คน Problem Solving
Your expected level is ๐ฉโ๐ซ Pr0
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Takes immediate action or initiative to resolve issues preventing satisfactory work completion; including seeking help from others | ||||
| Comes to line manager with potential solutions to problems rather than just presenting the issue | |||||
| Considers past experience of similar situations & existing procedures to think through potential approaches to addressing problems | |||||
| Records solutions appropriately, with concise and complete explanations and justifications | |||||
| When asked can suggest some improvements to work processes to prevent future problems | |||||
| Refuses to become blocked. Tries to unblock themselves first before seeking help | |||||
| Distinguishes between relevant and irrelevant information in order to make logical decisions | |||||
| Openly acknowledge mistakes & takes action to rectify them | |||||
| ๐จโ๐ง Play3r | Uses research to better understand an issue and come to reasoned decisions about how to resolve a problem | ||||
| Identifies the root causes of blockers | |||||
| Uses visualisation tools (SWOT, brainstorming, cause-effect diagrams) to gain fuller understanding of issues | |||||
| Analytical; deduces meaning from numerical & verbal data sources & uses such data to generate solutions to current problems or future changes | |||||
| Where relevant develops tools or models to further analyse data sources e.g. to test assumptions or develop scenarios | |||||
| ๐ฉโ๐ซ Pr0 | Ensures recommendations are evidence based. Bases decisions on robust analysis of the situation | ||||
| Conducts option appraisal: systematically compares a number of approaches, weighs up relevant data before applying judgement; then makes recommendations. | |||||
| Considers financial, technical, security and other risks before taking action or making decisions | |||||
| Able to effectively and logically defend judgements if challenged | |||||
๐ Core - ๐ฌ Communication
Your expected level is ๐ง 1337
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Actively listens to project briefs and asks questions where necessary to clarify understanding of own role and the project as a whole | ||||
| Where unsure checks what the expectations are for the delivery of tasks | |||||
| Asks for feedback and advice where necessary to enable successful completion of delegated work | |||||
| Shows interpersonal sensitivity | |||||
| Communicates concisely and clearly, sticking to facts and avoiding jargon, acronyms or abbreviations where appropriate | |||||
| Treats all interactions with respect and compassion | |||||
| Establishes the quality and frequency of feedback required by manager / client and routinely meets these requirements | |||||
| Acts as a role model for corporate standards of integrity both within the business and externally | |||||
| ๐จโ๐ง Play3r | Maintains a constant dialogue with all project stakeholders to ensure a clear and joint understanding of project direction and progress | ||||
| Translates complex issues into simple terms and manageable chunks for others to understand | |||||
| Verifies that others have received, consumed and understood presented information during discussions | |||||
| Produces reports which are accurate, easily understood, succinct and worded appropriately for target audience | |||||
| Identifies assumptions, shares direction and tailors communication to audience. | |||||
| Communicates effectively to a wide range of stakeholders, e.g. sharing updates at all hands | |||||
| ๐ฉโ๐ซ Pr0 | Provides clear and easily understood briefs to others, making clear expected outcomes and which tasks are to be completed by whom | ||||
| Displays strong presentation/writing skills | |||||
| Ensures all relevant information is communicated to others to enable them to successfully execute delegated tasks | |||||
| Presents proposals in a clear and structured manner | |||||
| Produces and maintains clear & concise technical specifications throughout the project | |||||
| Seeks out and gives constructive, actionable feedback where valuable. | |||||
| Can gather influence and support for their work, confidently debating and defending their decisions and approach. | |||||
| Able to simply explain complex concepts and deliver difficult messages clearly. | |||||
| ๐ง 1337 | Ensures the team has strong relationships with stakeholders, fully recognises their constraints and concerns and creates mutual recognition and trust. | ||||
| Consistently and frequently communicates / demonstrates organisational values, expectations and boundaries | |||||
| Communicates business needs to others, conveying the importance of these needs from all perspectives | |||||
| Produces detailed and accurate delivery plans, presenting them objectively and transparently | |||||
| Motivates and engages employees through communication | |||||
| Articulates and unites a team behind a clear and compelling vision, mission and strategy, along multiple time horizons. | |||||
๐ Core - ๐ฅ Striving For Success
Your expected level is ๐ฉโ๐ซ Pr0
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Tackles work with enthusiasm, and takes a positive outlook when things are difficult | ||||
| Shows commitment to work objectives & underlying tasks | |||||
| Willing to accept advice from others regarding how objectives could be achieved | |||||
| Sets deadlines and strives to meet them | |||||
| Gains a sense of achievement and self-satisfaction from successfully meeting targets and business needs | |||||
| Prepared to examine own skills and abilities to identify ways of improving performance e.g. discusses personal development with line manager | |||||
| ๐จโ๐ง Play3r | Perseveres to overcome obstacles / resistance until objectives are fully met and tasks completed | ||||
| Proactive in taking on extra tasks or responsibility | |||||
| Prepared to work flexibly, including working beyond standard hours in order to finish tasks to meet project deadlines | |||||
| Actively seeks out work and maintains to-do lists for personal peeves | |||||
| Self-motivated to achieve; shows initiative and performs to a high level with low levels of supervision | |||||
| Adopts good practice or new techniques from others. | |||||
| ๐ฉโ๐ซ Pr0 | Consistently reflects on own performance & seeks continuous improvement | ||||
| Seeks to exceed expectations | |||||
| Demonstrates an attention to detail and quality, and looks to evaluate solutions as part of a desire to drive quality improvement | |||||
| Aware of own credibility. Actively seeks to reinforce and enhance this | |||||
| Devotes time to expand technical expertise to inform and improve client solutions & work processes | |||||
| Seeks views of others and accepts constructive criticism | |||||
๐ Core - ๐จโ๐จโ๐ง Team Orientation
Your expected level is ๐ง 1337
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| ๐ฉโ๐ n00b | Shows genuine commitment to the team and company | ||||
| Prepared to compromise or go with team decision | |||||
| Easily and quickly adapts to new challenges and ways of working | |||||
| Takes responsibility for own actions | |||||
| Has positive relationships with team members displaying high levels of reliability and responsibility | |||||
| Always ready and available to help others | |||||
| ๐จโ๐ง Play3r | Makes self available to others; proactively offers to assist others with activities to meet deadlines or manage short-term work pressures | ||||
| Regularly and pro-actively communicates with colleagues regarding project or task progress. | |||||
| Prepares for and actively participates in team meetings | |||||
| Willingly seeks input and ideas from colleagues | |||||
| ๐ฉโ๐ซ Pr0 | Demonstrates awareness of different perspectives, working styles and preferences in team | ||||
| Organises social or more formal team activities | |||||
| Provides constructive feedback and suggestions, including to more senior colleagues | |||||
| Defends colleagues in the face of unwarranted criticism | |||||
| Encourages and assists with the personal development of others | |||||
| Puts systems in place to encourage team communication and shared learning | |||||
| Demonstrates trust of team members by fully delegating tasks or projects | |||||
| ๐ง 1337 | Seeks to understand team needs, motivations, strengths, dynamics to inform and optimise working arrangements and team performance | ||||
| Employs robust methods for selecting team members for job roles | |||||
| Strives to identify ways to improve team working processes and enhance team performance | |||||
| Able to have difficult conversations where required | |||||
| Shares team success internally and with other divisions; supportively encourages admission of collective mistakes, encouraging the team to learn from their experiences | |||||
| Identifies sources of conflict within the team and acts in a facilitative manner to resolve conflict or improve cohesion | |||||
๐ Product - ๐คน Opportunity Analysis
Your expected level is 3
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| 1 | Assesses if features they are involved with are needed, how it solves customer problems and how it contributes to a measurable business objective. | ||||
| Demonstrates enthusiasm to learn a range of problem-solving techniques and practices. | |||||
| Understands how product works in their squad, which problems it solves and how it is performing | |||||
| 2 | Able to clarify the boundaries of a problem and how it applies to the work at hand | ||||
| Is able to break a problem down into manageable solveable chunks | |||||
| Able to incrementally apply solutions, learning and adjusting through measurement and insight | |||||
| Uses or fosters creativity and experimentation to find and solve problems. | |||||
| Uses visualisation tools (SWOT, brainstorming, cause-effect diagrams) to gain fuller understanding of issues | |||||
| Where relevant develops tools or models to further analyse data sources e.g. to test assumptions or develop scenarios | |||||
| Analytical; deduces meaning from numerical & verbal data sources & uses such data to generate solutions to current problems or future changes | |||||
| Considers which features to remove, as well as maintain. | |||||
| Learns from failure and success. Shares and builds on that learning. | |||||
| Asks good questions to get to the root of a problem or opportunity. | |||||
| Able to apply domain knowledge in order to solve a problem | |||||
| 3 | Defines a clear, compelling and ambitious product vision and strategy for their remit. | ||||
๐ Product - ๐ฉโ๐ User Centricity
Your expected level is 3
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| 1 | Closely tracks metrics for features. Uses them to spot issues and measure success. | ||||
| Understands how squadโs work links to business objectives and key performance indicators. | |||||
| 2 | Can identify who users are and what their needs are, based on evidence. Regularly engages with users and can carry out usability testing unassisted. | ||||
| Creates shared context and understanding of user needs in their squad. Helps their squad to identify and solve user problems, instead of jumping to features. Ensures that solutions to problems are delightful and high quality. | |||||
| 3 | In depth knowledge of current and potential users. Manages trade-offs between user needs. | ||||
| Ensures their area of the product delights their intended audiences and forms a coherent experience with other features. | |||||
| Champions users and a user-centred approach with stakeholders. | |||||
๐ Product - ๐๏ธ Domain Knowledge
Your expected level is 3
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| 1 | Can prioritise defined tasks based on effort, impact, user needs and business goals. | ||||
| 2 | Understands core principles of web technologies, including HTTP(S)-based interactions between front-end clients and back-end servers/functions and APIs. | ||||
| Understands the fundamentals of UNiDAYS Verification, the methods and their effectiveness | |||||
| Knowledge of dependent systems and infrastructure in UNiDAYS such as Bronto, Segment | |||||
| Understands the need to consider, and takes, expert advice. Applies the concepts correctly and demonstrates a strong interest in their area. | |||||
| 3 | Understands how code is tested, deployed and version-controlled for native apps and web interfaces (sites / api) | ||||
| Develops and maintains solid foundation of market knowledge in their area, proactively identifies potential issues/risks. | |||||
๐ Product - ๐ Data Skills
Your expected level is 3
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| 1 | Seeks out the information they need to solve a problem. | ||||
| Keeps stakeholders updated on progress and ensures they have what they need. | |||||
| Able to clearly articulate what weโre working on and why. | |||||
| 2 | Collaborates with product analyst to set up the right things to track. Understand what a metric actually measures and how reliable/direct it is. | ||||
| Closely tracks performance of their squad, and how to influence it. Draws reliable conclusions from qualitative and quantitative data. | |||||
| 3 | Closely tracks and understands how metrics interact with and impact other group/business metrics. | ||||
| Identifies when and how to set experiments, supported by a product data analyst. Incorporates results into future iterations. | |||||
| Can assimilate new information easily, and can synthesise qualitative and quantitative inputs to form reliable insights into user needs and behaviour. | |||||
๐ Product - ๐ Working Through Others
Your expected level is 4
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| 1 | Always starts with user needs and acts as the voice of the user within their squad. | ||||
| Able to translate needs into user stories/jobs to be done. Ensures that anything shipped meets users needs. Understands the fidelity needed for different stages of rollout. | |||||
| 2 | Sets squad rhythm and routines - facilitates agreement on how they all work together to discover, define and ship features or experiments to meet their goals. | ||||
| Works collaboratively to get the best out of all of the people in their squad, involving all disciplines throughout. Takes proactive steps to build and maintain team health, e.g. resolve conflict, counter inertia. | |||||
| Point person for the squad - does whatever is needed to unblock or support the squad and their delivery. Escalates and delegates appropriately. | |||||
| Ensures the squad has the skills and resources it needs to ship autonomously. | |||||
| 3 | Servant leader who empowers the squad to achieve more and be ambitious (test sooner, generate more ideas, think broadly), valuing outcome over output. | ||||
| Ensures the squad are aware of what other squads are working on and how that relates to their squadโs goals. | |||||
| Coaches Associate Product Managers and helps them identify and achieve personal development goals. | |||||
| 4 | Understands how the needs of the team vary across product and team lifecycle and adapts accordingly. | ||||
| Open to being challenged, encourages constructive conflict and maximises the talent of others. Makes the squad โmissionaries, not mercenariesโ. | |||||
๐ Product - ๐ Execution
Your expected level is 3
| Criteria | Strengths | Weaknesss | |||
|---|---|---|---|---|---|
| Justification | Next Steps | Justification | Next Steps | ||
| 1 | Understands and appreciates the appropriate use of HTML, CSS, JS and native code. | ||||
| Demonstrates appetite and aptitude to learn about the context the product operates in. | |||||
| 2 | Tends to action - narrowing in on a MVP to help learn. Comfortable with releasing uncomfortable first versions (done is better than perfect). | ||||
| Leads squad in prioritising work with some ambiguity or competing demands. | |||||
| Makes sure the team have everything they need to be productive. | |||||
| Maintains sensible work in progress limits and knows when and how to say no. | |||||
| 3 | Able to prioritise effectively on multiple dimensions - makes sure the urgent doesnโt always outdo the important; that there is a balance between new work, maintenance, fixing issues; long- and short-term work. | ||||
| Employs speed as a habit. | |||||